Denonhdmi 1

Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting
.
HDMI Diagnostics and Troubleshooting
Introduction Limit mode

Limit Mode Menu 14
HDMI Diagnostics and Troubleshooting 4
Source Selection 14
Compatible Models 4
Setting 15
How to operate Max Resolution 15
5 HDCP2.2/2.3 / HDR / Deep Color / Dolby Vision / DTS:X / Dolby Atmos / PCM 2ch only 16
How to operate
5 Reset 16
Starting HDMI DIAGNOSTICS Mode
7 Procedure (Max Resolution) 17
HDMI DIAGNOSTICS Menu
9 Tips for Limit Mode Setup 19
To exit HDMI DIAGNOSTICS Mode
10 2 Max Resolution 19
Initialization
10 3 HDCP 2.2/2.3 19
Reset option in HDMI DIAGNOSTICS mode
10 4 HDR 19
Factory Reset mode
11 5 Deep Color 19
Customer Support
11 6 Dolby Vision 19
For US & Canada
11 7 DTS:X 20
For Europe
11 8 Dolby Atmos 20
For the other region
9 PCM 2ch only 20
Cable Test
Procedure 12
Test Item & Test Result 13
2
Log & EDID

Procedure 21
Troubleshooting
Trouble shooting Guide for HDMI Diagnostics (Video Test, Audio Test, Auto Test) 22
Video Flow V1-01 24
Video Flow V1-02/06/10 25
Video Flow V1-03/04/05/08/09 27
Video Flow V1-07 28
Video Flow V2-01/05 V3-01/05 29
Video Flow V2-02/03/04/06 V3-02/03/04/06 30
Audio Flow A1-01 32
Audio Flow A1-02 33
Audio Flow A1-03 34
Audio/video Flow Other 35
Other Video Case1 36
Other Video Case2 39
Other Audio Case1 40
Other Audio Case2 41
Appendix: Display sample list 43
3
HDMI Diagnostics and Troubleshooting Compatible Models

The objective of this guide is provide support for users experiencing HDMI The following Denon AV Receiver products support the HDMI Diagnostics feature.
connectivity issues. Production in 2017 Production in 2018
This guide should be used in combination with the AV Receiver's HDMI
AVR-S730H AVR-X8500H/AVC-X8500H
DIAGNOSTICS feature.
AVR-S930H AVR-S640H
1 The HDMI diagnostics feature is used to correct the following
issues.
AVR-X1400H AVR-S740H
AVR-X2400H AVR-S940H
0 No picture from connected TV.
AVR-X3400H AVR-X1500H
0 No audio from the AV Receiver (Speaker).
0 Intermittent picture or artifact (video snow, dots on the top of the picture). AVR-X4400H AVR-X2500H
0 Intermittent audio or noise. AVR-X6400H AVR-X3500H
AVR-X4500H
2 How to use.
AVR-X6500H/AVC-X6500H
0 If the issues mentioned in 1 occur, press the button on the front panel of
the AV receiver to enter HDMI DIAGNOSTICS mode. Production in 2019
0 Use the buttons on the front panel or the included remote control to DRA-800H
operate the HDMI DIAGNOSTICS function.
AVR-S650H
0 Follow the guidance displayed in the front display to resolve issues using
Auto Test in HDMI DIAGNOSTICS. AVR-S750H
0 Video Test and Audio Test in HDMI DIAGNOSTICS can be used to AVR-S950H
perform various tests manually according to the displayed error code. AVR-X1600H
3
AVR-X2600H/ AVR-X2600H DAB
What can be done with this feature?
0 Find issues with the AV Receiver’s hardware (Self diagnostics).
0 Find issues with external equipment and settings.
0 Find issues with HDMI cable capabilities and connection.
0 Restrict EDID or HDCP on the AV receiver to resolve issues caused by
incompatibility with the AV receiver.
NOTE
0 The HDMI DIAGNOSTICS feature is a tool to help troubleshoot and solve common HDMI
issues. It is not guaranteed to fix all issues.
0 This feature is for people with knowledge about HDMI and Audio Video equipment.
4
How to operate
Starting HDMI DIAGNOSTICS Mode Production in 2019 Button [A] Button [B]
1
AVR-S650H TUNER
Turn on the AV Receiver. TUNE -
PRESET CH +
If a malfunction occurs, HDMI DIAGNOSTICS mode can be started without
DRA-800H
turning off the power.
AVR-S750H
2 Press and hold the main unit's buttons [A] and [B] at least 3
seconds until “HDMI DIAGNOSTICS” appears on the front panel
AVR-S950H
AVR-X1600H
ZONE2
SOURCE
TUNER
PRESET CH -
AVR-X2600H
display.
AVR-X2600H DAB
Production in 2017 Button [A] Button [B]
0 Front panel display sample (e.g. AVR-X2400H)
AVR-S730H (For other display samples, refer to the "Display sample list".
AVR-S930H (v p. 43 ))
ZONE2 TUNER
AVR-X1400H
SOURCE PRESET CH -
AVR-X2400H
AVR-X3400H HDMI DIAGNOSTICS
.
AVR-X4400H
CURSOR UP BACK
AVR-X6400H 0 HDMI DIAGNOSTICS mode cannot be entered from the Setup Menu or Setup
Production in 2018 Button [A] Button [B] Assistant. Close the menu first.
AVR-S640H TUNER
TUNE -
PRESET CH +
AVR-S740H
AVR-S940H
ZONE2 TUNER
AVR-X1500H
SOURCE PRESET CH -
AVR-X2500H
AVR-X3500H
AVR-X4500H
AVR-X6500H
AVC-X6500H CURSOR UP BACK
AVR-X8500H
AVC-X8500H
5
3 When starting the HDMI DIAGNOSTICS mode, the AV Receiver

will automatically start the Hardware Self Diagnostics Test to
check whether hardware failure occurs.
If there are no errors, the AV Receiver will show the HDMI Diagnostics menu
on the front panel display.
If the hardware error is detected, the AV Receiver will show an error code on
the front panel display. (e.g. H1-01)
In this case, the AV Receiver can not continue the HDMI Diagnostics mode.
Please turn off the AV Receiver and contact customer service in your area.
（For contact service, refer to “Customer Support” (v p. 11 )）
HardwareCheck...
Hardware Error detected
Err: H1-01
Blink
Contact support
.
6
HDMI DIAGNOSTICS Menu

When the Hardware Self-Diagnostics Test is passed, the AV Receiver displays the HDMI DIAGNOSTICS Menu below.
1 Use ui to select the menu to be set or operated, then press ENTER.
0 Front panel display sample (e.g.AVR-X2400H)

(For other display samples, refer to the "Display sample list". (v p. 43 ))
1 Auto Test
.
Item Description page
The AV Receiver assists you in identifying the cause of any HDMI issues using Video Test, Audio Test,
1 Auto Test －
Cable Test or the limit mode feature according to the guidance indicated on the front panel display.
Diagnose video-related issues. If an error is detected, please refer to the flow of the corresponding
2 Video Test 22
error number in the “Trouble shooting Guide”.
Diagnose audio-related issues. If an error is detected, please refer to the flow of the corresponding
3 Audio Test error number in the “Trouble shooting Guide”. 22
This cannot be selected if the currently selected input source is an audio type source.
4 Cable Test Check HDMI-Cable integrity and signal (resolution) capability. 12
Set settings to limit the AV Receiver's Video or Audio EDID.
5 Limitation Mode There are instances where limiting the AV Receiver video or audio EDID will fix various issues.
14
(Limit Mode) Please try each limit settings in accordance with the “Trouble shooting Guide”.
If you want to clear the limit settings, please refer to “3.Initialization”.
Save the Logging data to USB file or network server.
6 Log/EDID 21
Please use it when receiving the requested by customer service.
7 Exit Exit the HDMI Diagnostic mode －
7
Control Keys for Navigation

You can operate each menu using the Cursors, Enter and Back buttons on the remote control or the main unit.
In the case of models that there is no cursor button on the main unit, the following buttons will work as the cursor buttons during HDMI Diagnostics mode.
Main unit buttons (Production in 2017)

AVR-X1400H
RC buttons AVR-S730H AVR-X4400H
AVR-X2400H
AVR-S930H AVR-X6400H
AVR-X3400H
Up TUNE + ZONE2 SOURCE CURSOR UP
Down TUNE - ZONE2 ON/OFF CURSOR DOWN
Left TUNER PRESET CH - TUNER PRESET CH - CURSOR LEFT
Right TUNER PRESET CH + TUNER PRESET CH + CURSOR RIGHT
ENTER DIMMER DIMMER ENTER
BACK STATUS STATUS BACK

AVR-X4500H
RC buttons AVR-S740H
AVR-S640H AVR-X2500H AVC-X6500H
AVR-S940H
AVC-X8500H
Up INFO TUNE + ZONE2 SOURCE CURSOR UP
Down BAND TUNE - ZONE2 ON/OFF CURSOR DOWN
Left TUNE - TUNER PRESET CH - TUNER PRESET CH - CURSOR LEFT
Right TUNE + TUNER PRESET CH + TUNER PRESET CH + CURSOR RIGHT
ENTER DIMMER DIMMER DIMMER ENTER
BACK STATUS STATUS STATUS BACK
8

RC buttons AVR-X1600H
AVR-S750H
DRA-800H AVR-S650H AVR-X2600H
AVR-S950H
AVR-X2600H DAB
Up ZONE2 SOURCE INFO TUNE ＋ ZONE2 SOURCE
Down ZONE2 ON/OFF BAND TUNE - ZONE2 ON/OFF
Left TUNER PRESET CH - TUNE - TUNER PRESET CH - TUNER PRESET CH -
Right TUNER PRESET CH ＋ TUNE ＋ TUNER PRESET CH ＋ TUNER PRESET CH ＋
ENTER SPEAKER DIMMER DIMMER DIMMER
BACK STATUS STATUS STATUS STATUS
To exit HDMI DIAGNOSTICS Mode

To exit the HDMI Diagnostics mode, please select “7 Exit” or turn off the AV Receiver.
NOTE
0 The HDMI DIAGNOSTICS feature does not support ZONE2 related Video and Audio issues.
9
Initialization
The Limit setting in the HDMI DIAGNOSTICS mode is stored per input.
Please note that the limit mode settings backup memory will not be initialized (reset) using the initialization (reset) method described in the instruction manual.
There are two ways to reset the limit mode settings.
Reset option in HDMI DIAGNOSTICS mode Production in 2017 Button [A] Button [B]
AVR-S730H TUNER
Limit mode settings that are made in the HDMI Diagnostics mode are reset to the TUNE －
AVR-S930H PRESET CH ＋
factory default values.
However, settings other than HDMI Diagnostics (e.g. Speaker setup, Video Setup, AVR-X1400H
Audio Setup) are not reset. AVR-X2400H ZONE2 SOURCE DIMMER
AVR-X3400H
1 Select “5 Limit Mode” from the HDMI Diagnostics menu. AVR-X4400H
CURSOR UP CURSOR DOWN
AVR-X6400H
2 Select “Reset” from the Limit mode menu.
3 Select “All source”, then press ENTER. AVR-S640H TUNE + BAND
Factory Reset mode AVR-S740H

AVR-S940H
TUNER
PRESET CH +
TUNE -
All settings including the Limit mode setting of HDMI Diagnostics mode are reset to AVR-X1500H
the factory default values. (except for Network setup) AVR-X2500H ZONE2 SOURCE DIMMER
1 Press the POWER button to turn off the AV Receiver. AVR-X3500H

AVR-X4500H
2 While holding down buttons [A] and [B] simultaneously, press
POWER button.
AVR-X6500H
AVC-X6500H SETUP INFO
AVR-X8500H
3 Release the buttons after confirming that the front panel display
flashes at 1-second intervals.
AVC-X8500H

TUNER
DRA-800H SPEAKERS
PRESET CH -
AVR-S650H TUNE ＋ BAND
AVR-S750H TUNER
TUNE －
AVR-S950H PRESET CH ＋
AVR-X1600H
AVR-X2600H ZONE2 SOURCE DIMMER
AVR-X2600H DAB
10
Customer Support
If you need additional help in solving problems, contact the nearest HDMI DIAGNOSTICS customer service in your area.
For US & Canada

o Denon US
https://usa.denon.com/us/support/home
o Denon Canada
https://ca.denon.com/ca/support/home
For Europe
o Denon UK
https://www.denon.co.uk/uk/support/home
o Denon Germany
https://www.denon.de/de/support/home
o Denon Netherland
https://www.denon-hifi.nl/nl/support/home
o Denon France
https://www.denon.fr/fr/support/home
o Other (EU)
http://www.denon.com/pages/Distributor-Network-Details.aspx?RegId=2
For the other region

o Denon
http://www.denon.com
11
To check the HDMI Cable integrity, signal quality and resolution capability.
Procedure
1 Use ui to select “4 Cable Test” in the HDMI Diagnostics mode,

then press ENTER.
3 Select “Start”, then press ENTER.
0 Front panel display sample (e.g. AVR-X2400H) –CableTest Start

(For other display samples, refer to the "Display sample list".
.
(v p. 44 ))
4 “Testing...” appears in the front panel display, and the test
starts.
4 Cable Test
Testing...
.
2 Connect the HDMI cable to be tested to HDMI1(CBL/SAT) and
.
MONITOR(1) OUT as shown in the figure, then select “Connect
the cable between HDMI1 IN and MONITOR(1) OUT, then press 5 The AV Receiver shows Cable test result on the front panel
display.
ENTER”. To perform the cable test again, select “Retry” and press ENTER.
–Connect the cab CABLE TEST FAIL

Scrolling display
Blink
.
HDMI1 (CBL/SAT) MONITOR1 –Retry
.
6 To exit the cable test, remove the tested HDMI cable, then use i
to select “Exit” and press ENTER.
CABLE TEST FAIL

Blink
–Exit
.
.
12
Test Item & Test Result

Test whether there are issues in the HDMI cable communication line and whether the line is compatible with the transfer domains of the resolutions in the table below.
After you finish the cable test, if you still have any issues, please try the following solution.
1 Replace the HDMI cable.
2 To use this cable in your system, please set the limit mode to the resolution that was passed in the following test.
Cable Test Item

Result
Communication Video Resolution (RGB / 8bit)
(Front panel display)
line 4k60 4k30 1080p 720p 480p
PASS PASS PASS PASS PASS PASS CABLE TEST PASS
PASS FAIL PASS PASS PASS PASS 4K(3G) PASS / 4K(6G) FAIL
PASS FAIL FAIL PASS PASS PASS 1080p PASS / 4K(3G) FAIL
PASS FAIL FAIL FAIL PASS PASS 720p PASS / 1080p FAIL
PASS FAIL FAIL FAIL FAIL PASS 480p PASS / 720p FAIL
PASS FAIL FAIL FAIL FAIL FAIL CABLE TEST FAIL
FAIL --- --- --- --- --- CABLE TEST FAIL
13
To limit the Video/Audio output try the (EDID) or HDCP method to properly display picture on the TV and to correct sound issues.
Limit Mode Menu

The AV Receiver has various options for Limit Mode.
These limit modes are stored for each Video input source.
0 Front panel display sample (e.g.AVR-X2400H)

(For other display samples, refer to the "Display sample list". (v p. 45 ))
1 Source:CBL/SAT
.
Item Description Item Description
1 Source Select The input source can be changed from this menu. 8 Dolby Atmos *1 This limits (disables) Dolby Atmos capability.
(Source) (Atmos) This can be set for any input with HDMI assigned to it.
2 Max Resolution Sets the video input/output resolution restrictions supported by This limits the audio input capability to PCM 2ch only.
(MaxRes.) the AV receiver. 9 PCM 2ch only This can be set for any input with HDMI assigned to it.
This limits the HDCP version of the AV Receiver to HDCP ver. (PCM2ch) When PCM 2ch only is set, DTS:X and Dolby Atmos are also
3 HDCP2.2/2.3 restricted.
1.4.
(HDCP)
This can be set for any input with HDMI assigned to it. 10 Reset The setting content of Limit Mode is initialized.
This limits (disables) the HDR (HDR10, Hybrid Log-Gamma) 11 Exit Exit Limit Mode and return to HDMI DIAGNOSTICS mode.
4 HDR capability of the AV Receiver. z1 AVR-S640H, AVR-S650H, DRA-800H do not support DTS:X and Dolby Atmos.
This can be set for any input with HDMI assigned to it. z2 DRA-800H does not support PCM 2 channel only.
This limits (disables) Deep Color capability of the AV
5 Deep Color
Receiver.
(DeepC)
This can be set for any input with HDMI assigned to it.
This limits the Dolby Vision capability information about the Source Selection
6 Dolby Vision
connected TV that is sent to the player by the AV Receiver. You can switch inputs to check other video sources.
(DolbyV)
This can be set for any input with HDMI assigned to it. The input source encoder on the unit or remote control unit can be used to change
7 DTS:X *1 This limits (disables) DTS:X capability. the input source.
This can be set for any input with HDMI assigned to it. When the current input source is audio only, with no video assignment, “Audio” is
displayed.
14
Setting
【Relationship between Max Resolution setting and Support Resolution】
Max Resolution Max Resolution setting
Max Resolution has 5 selectable items. Support Color Pixel
No Limit 4K(3G) 1080p 720p 480p
Resolution Space Depth
(4K(6G))
No Limit No limit. The AV Receiver works up to 4K(6G).
RGB ✔ ✔ ✔ ✔ ✔
4K(3G) This sets EDID information and max resolution of the video 480i/p, 24,30,36bit
(Default): output from the AV Receiver to up to 4K(3G) YCbCr4:4:4
576i/p
This sets EDID information and max resolution of the video YCbCr4:2:2 36bit ✔ ✔ ✔ ✔ ✔
1080p:*2
output from the AV Receiver to up to 1080p (60/50). RGB ✔ ✔ ✔ ✔ -
1080i 24,30,36bit
This sets EDID information and max resolution of the video YCbCr4:4:4
60/50
output from the AV Receiver to up to 720p, 1080i or 1080p YCbCr4:2:2 36bit ✔ ✔ ✔ ✔ -
720p:*1
24. When 720p is set, the resolution may be 1080i for some
RGB ✔ ✔ ✔ ✔ -
playback devices or content. 720p 24,30,36bit
YCbCr4:4:4
This sets EDID information and max resolution of the video 60/50
480p: YCbCr4:2:2 36bit -
output from the AV Receiver to up to 480p or 576p. ✔ ✔ ✔ ✔
z1 On the AVR-S730H, AVR-X1400H, AVR-S640H, AVR-S740H, AVR-X1500H, AVR- RGB ✔ ✔ ✔ ✔ -
24,30,36bit
S650H, AVR-S750H, AVR-X1600H and DRA-800H, “720p” is the default setting for 1080p 24 YCbCr4:4:4
audio input sources such as Tuner and HEOS Music.
YCbCr4:2:2 36bit ✔ ✔ ✔ ✔ -
z2 On other models, “1080p” is the default setting for audio input sources such as Tuner,
Phono and HEOS Music. “No Limit” and “4K(3G) ” cannot be set for these sources. RGB ✔ ✔ ✔ - -
1080p 24,30,36bit
YCbCr4:4:4
60/50
YCbCr4:2:2 36bit ✔ ✔ ✔ - -
0 When you set a resolution in the “Max Res.” setting, you will not be able to change to a
higher resolution in the AVR Setup Menu-Video-Output settings. 4K24p, RGB, 24bit ✔ ✔ - - -
0 When the Max Resolution settings are changed from the default values, “Custom” is 4K30p, YCbCr4:4:4 30,36bit ✔ - - - -
displayed in the AVR Setup Menu – Video – 4K Signal Format. The Max Resolution 4K25p
settings take priority when “Custom” is set.
YCbCr4:2:2 36bit ✔ ✔ - - -
24bit ✔ ✔ - - -
YCbCr4:2:0
30,36bit ✔ - - - -
4K60p,
RGB ✔ - - - -
4K50p 24bit
YCbCr4:4:4
YCbCr4:2:2 36bit ✔ - - - -
15
HDCP2.2/2.3 / HDR / Deep Color / Dolby Vision / Reset

DTS:X / Dolby Atmos / PCM 2ch only You can reset the limit mode settings to the factory default values.
You can set a limit of each funcition of the AV Receiver according to your situation. Settings other than limit mode are not reset.
No Limit No limit. Current source ***: Reset the limitation setting only for the current source.
(Default): All sources: Reset the limitation setting for all sources.
Limit: Limit (Disable) each function by changing EDID and HDCP Cancel: Cancel this menu and go back to the limitation mode
setting information. selection menu.
(** is current source name)
0 You can reset the default settings by setting “Factory Reset mode”. (v p. 10 )
Please note that the Limit Mode setting will not be reset by performing the process described
in “Resetting factory settings” in the owner’s manual.
0 You can easily check whether HDMI-related functions are limited for the currently selected
input source in the AVR Setup Menu-General – Information – ZONE – MAIN ZONE (AVR-
S640H/AVR-S650H: Information – Status).
“HDMI Limitation Mode – 4K Standard” is displayed when the 4K Signal Format is set to
“Standard” (4K3G).
“HDMI Limitation Mode – On” is displayed when any of the settings are limited in the HDMI
Diagnostics Limitation Mode.
In models released after 2018 (except AVR-X8500H, AVC-X8500H), this screen can be
used to check restricted settings when “HDMI Limitation Mode – On” is set.
These are not displayed when there are no limitations.
16
Procedure (Max Resolution)

When the TV doesn't play a video's content (4K), there are two approaches to this
issue. 3 Select the maximum resolution to be set and press the ENTER
button.
1. To change to a new HDMI cable.
2. To set the limit mode (Max Resolution). As a result, the player outputs a lower (In the example shown the setting is changed from “4K(3G)” to “1080p”. “*”
resolution. indicates the currently set backup information.)
The AV Receiver limits the Input Resolution by changing the EDID.
Video Content(4K)
–*1080p
No Picture
.
4 Check whether the video is output.
Video Content (1080p) Video Content (1080p)
.
1 Use ui to select “5 Limit Mode” in the HDMI DIAGNOSTICS
mode, then press ENTER.
(For other display samples, refer to the "Display sample list".
(v p. 46 ))
.
5 Limit Mode
.
2 Use ui to select “2 MaxRes:***”, then press ENTER.
(“***” indicates the currently set backup information. In the example shown,
“4K(3G)” is displayed.)
2 MaxRes:4K(3G)
.
17
5 The video is displayed. Save the settings if necessary.

To reflect the settings only on the current input source, select “Current
source” and press the ENTER button.
To reflect the same settings on all input sources, select “All source” and
press the ENTER button.
Save?
Blink
–Current source(
.
6 The system returns to the Limit Mode selection menu and the
changed setting content is displayed.
2 MaxRes:1080p
.
18
Tips for Limit Mode Setup

The restriction modes may solve the issue when used in the following cases.
Use them according to the issue that is occurring.
4 HDR
0 There are some cases in which a video's color is incorrect when connecting an
2 Max Resolution HDR (HDR10, Hybrid Log-Gamma) compatible projector, and HDR content is
0 When your TV supports 4K6G (or 4K3G) and the video's output is 4K6G (or 3G) played.
from the AV Receiver, and if the HDMI Input/output cable can not support 4K6G There is a possibility that the video's color can be corrected by limiting the HDR
(or 4K3G), it may cause some issues (e.g. no Video output, no Audio, Video capability of the AV Receiver.
noise, or Video Blinking)
0 When the AV Receiver connects to a HDMI 2.0 compatible TV and a specific
HDMI 2.0 incompatible player, there are some cases that the player works in DVI 5 Deep Color
mode, the audio will not work and the video will be in RGB format.
0 When a TV's EDID method are not standard or correct, a video will not be 0 When connecting a deep color compatible TV and a player through the AV
displayed. Receiver, some HDMI cables may have performance limitations that could
cause an issue (e.g. no Video output, no Audio, noise or Video Blinking)
There is a possibility that a video's output can properly be fixed by limiting the
max video input/output resolution of the AV Receiver. There is a possibility that video and audio can be output properly by limiting
(disabling) the deep color capability of AV Receiver.
3 HDCP 2.2/2.3
6 Dolby Vision
0 When an HDCP1.4 compatible TV and HDCP2.2 or 2.3 compatible player are
connected through the AV Receiver, and Stream Type1 (HDCP 2.2 or 2.3 0 There are some cases in which a video's color is incorrect when connecting an
protected) content is attempted to be played, the AV Receiver does not play the Dolby Vision compatible projector, and Dolby Vision content is played.
video and shows a caution popup. (This is correct behavior based on HDCP) There is a possibility that the video's color can be corrected if the AV Receiver
0 When HDCP1.4 compatible TV and HDCP2.2 or 2.3 compatible player are doesn’t send the connected projector’s Dolby Vision capability information.
connected through the AV Receiver, and HDCP 1.4 content is played, there are
some cases in which a player outputs HDCP 2.2/2.3 contents to the AV
Receiver.
By limiting the HDCP version of the AV receiver to ver. 1.4, there is a possibility
that the player works with HDCP 1.4 and outputs video at a limited resolution.
19
7 DTS:X
0 When a DTS:X compatible AV Receiver connects to a specific older DTS:X
incompatible player, and it plays DTS-HD, there are some cases in which a
player plays DTS Surround, not DTS-HD.
There is a possibility that the player will play DTS-HD correctly by limiting the
DTS:X capability of AV Receiver.
8 Dolby Atmos
0 When a Dolby Atmos compatible AV Receiver connects to a specific older Dolby
Atmos incompatible player, and it plays Dolby TrueHD, there are some cases in
which a player plays Dolby Digital, not Dolby TrueHD.
There is a possibility that the player will play Dolby TrueHD correctly by limiting
Dolby Atmos capability of the AV Receiver.
9 PCM 2ch only

0 When the AV Receiver connects to a specific source device, audio format or
channel switching (e.g. Dolby Digital ->PCM, 2ch -> 5ch), or information from a
source device is not correct, there are some cases in which the sound from the
AV Receiver drops out or becomes noise.
There is a possibility that audio output can properly be fixed by limiting the audio
input of the AV Receiver to PCM 2ch.
20
Save logs or EDID information on a USB memory device or our server via the network.
This menu is for developers. Please use it only when requested by customer service.
Use a USB memory device formatted to FAT32 format.
Check the network connection in advance before saving a log on the network server.
Procedure
1 Use ui to select “6 Log/EDID” in the HDMI Diagnostics mode,

then press ENTER.
3 When saving the log to the USB memory device is complete,
“USB SUCCESS” is displayed on the front display.
0 Front panel display sample (e.g. AVR-X2400H) (For other display (Example log file name: “logs-xxxxxxxxxx.tar.gz”)
samples, refer to the "Display sample list". (v p. 47 ))
USB SUCCESS
6 Log/EDID Blink
.
–Exit
2 When saving a log to a USB Memory Device, connect the USB
Memory Device to the AV receiver, select “Start” and press the
.
ENTER button.
0 When saving the log via the network is complete, a 5-digit ticket number is
displayed on the front panel display. Take a note of this number as you will need it
when contacting the customer center.
Ticket No:xxxxx
Blink
.
–Exit
Log/EDID
.
Blink
4 Select “Exit” and press the ENTER button. Return to the HDMI
DIAGNOSTICS menu.
–Start
.
0 When saving a log to the server via the network, select “Start” without connecting a
USB.
.
21
Trouble shooting Guide for HDMI Diagnostics (Video Test, Audio Test, Auto Test)
If an error ID is displayed when running tests from the Video Test/Audio Test/Auto Test menus, check in accordance with the flow of the appropriate error ID number.
If “PASS” is displayed even when the problem is not solved, refer to Audio/Video Flow “Other”. (v p. 35 )
ID Description
Video RX
V1-01 Cannot detect the HDMI cable connected to the AVR input terminal (as detection of 5V from Source Device).
V1-02 Cannot detect the HDMI signal from the source device at the AVR input terminal (as TMDS Rx PLL UnLock).
V1-03 Cannot detect the HDMI signal from the source device at the AVR input terminal (TMDS Rx PLL Lock, but SCDT(CKDT) OFF).
V1-04 Missing Video Info, or receiving Info Error (AVI Info does not exist).
V1-05 HDMI signal has video timing Error (Timing is not correct).
V1-06 Copyright Protection certification Error with Source Device. (HDCP Error).
V1-07 HDCP2.2 or 2.3/Stream ID Type mismatch (ie. Stream ID = 1,but Monitor's HDCP = V1.4).
V1-08 Mismatch between input resolution and the resolution that is supported by monitor.
V1-09 Audio/Video MUTE command from Source Device is always ON.
V1-10 Quality of HDMI Signal(TMDS) is bad.
22
ID Description
Video TX (Monitor1)
V2-01 Miscommunication with Monitor at output terminal (HPD always low).
V2-02 Miscommunication with Monitor at output terminal (4K60 output setting error).
V2-03 Miscommunication with Monitor at output terminal (HPD continuous assert error).
V2-04 Miscommunication with Monitor at output terminal (Rx Sense continuous assert error).
V2-05 Cannot get Monitor information (EDID from Monitor).
V2-06 Copyright protection certification error with Monitor.(HDCP Error).
Video TX (Monitor2)
V3-01 Miscommunication with Monitor at output terminal (HPD always low).
V3-02 Miscommunication with Monitor at output terminal (4K60 output setting error).
V3-03 Miscommunication with Monitor at output terminal (HPD continuous assert error).
V3-04 Miscommunication with Monitor at output terminal (Rx Sense continuous assert error).
V3-05 Cannot get Monitor information (EDID from Monitor).
V3-06 Copyright protection certification error with Monitor.(HDCP Error).
Audio RX
A1-01 Audio Packet doesn't come from Source (DVI).
A1-02 HDMI Rx Information is not correct.
A1-03 Information mismatch HDMI device and DSP device (N,CTS, Channel Status, Audio Info, Layout).
A1-04 DSP Setting Finished, but Muted. Please call Customer Support.
PASS No errors detected. See Audio/Video Flow “Other” if the issue is not resolved.
23
Video Flow V1-01

Description “V1-01”: Cannot detect the HDMI cable connected to the AVR input
"V1-01"
terminal (as detection of 5V from Source Device).
Try *** :Item of AVR operation

Try Cable Test (Input side) Question * :Item of Question to answer user
Note 1 : Source Device check item (For details (v p. 42 ))
Please connect the source device cable between HDMI1 IN
and MONITOR(1) OUT, then start the Cable Test.
What is the test result ? Note 2 : AV Receiver check item (For details (v p. 42 ))
CABLE TEST-PASS or CABLE TEST-FAIL
4K(6G)-FAIL or
4K(3G)-FAIL or
1080p-FAIL or
720p-FAIL
Please check
Please change
the Source Device
the Input Cable
(Note1)
Please try the video check again.

If your issue has been fixed, go to "Yes".
If you get the same Diag. ID, go to "No".
(If you get the another Diag. ID, you try another flow)
Yes No
Please check the AV
End Receiver setting.
(Note 2)
Question 1
Are the AV Receiver settings correct ?
Yes No
Please retry
Please call setting the AVR
Customer Service and try video check.
.
24
Video Flow V1-02/06/10

A B C D
.
Try ***
"V1-02/06/10"
:AVR operation
Question *
:Question for user to answer Question 3
Try Cable Test (Input side)
Do you want to limit the video to deep color?
If the input source is audio only, go to "No".
What is the test result ?
Yes No
Cable Test-PASS 4K(6G)-FAIL or Cable Test-FAIL
4K(3G)-FAIL or
1080P-FAIL or Try Limit mode (Deep Color)
720P-FAIL
Set "Deep Color: Limit"
Question 1
If "4K(6G)-FAIL", do you want 4K(6G) to be displayed?

If "4K(3G)-FAIL", do you want over 4K(3G) to be displayed? Question 4
If "1080p -FAIL", do you want over 1080p to be displayed?
If "720p-FAIL", do you want over 720p to be displayed? Has your issue been fixed?
No Yes
No Yes Please check
the Source Device
(Note 1)
Try Limit mode (Max Res.) Please check
Keep the Limit Mode Please change
Configure the settings as follows, according the Source Device the Input Cable
to the results of the cable test. (Note 1)
1) If "4K(6G)-FAIL", set "Max Res.:4K(3G)".
2) If "4K(3G)-FAIL", set "Max Res.:1080p".
3) If "1080p-FAIL", set "Max Res.:720p".
Please try the video check again.
*Please change to the original connection from the cable
check connection.
(If you get the another Diag. ID, try another flow)
Yes No
Please check the AV
Question 2 End Receiver setting.
(Note 2)
Has your issue been fixed?
Yes No
Question 5

A B C D
Yes No
Please retry
Please call
setting the AVR
Customer Service
and try another video check.
.
25
Description “V1-02”: Cannot detect the HDMI signal from the source device at
the AVR input terminal (as TMDS Rx PLL UnLock).
Description “V1-06”: Copyright Protection certification Error with Source
Device. (HDCP Error).
Description “V1-10”: Quality of HDMI Signal(TMDS) is bad.

Note 2 : AV Receiver check item (For details (v p. 42 ))
26
Video Flow V1-03/04/05/08/09

Description “V1-03”: Cannot detect the HDMI signal from the source device at
"V1-03/04/05/08/09"
the AVR input terminal (TMDS Rx PLL Lock, but SCDT(CKDT) OFF).
Description “V1-04”: Missing Video Info, or receiving Info Error (AVI Info does
not exist).
Please check the Source Device (Note 1)
Description “V1-05”: HDMI signal has video timing Error (Timing is not correct).
Description “V1-08”: Mismatch between input resolution and the resolution that
is supported by monitor.
Description “V1-09”: Audio/Video MUTE command from Source Device is
always ON.
Please try another video check again.
If your issue has been fixed, go to "Yes". Question * :Question for user to answer
(If you get the another Diag. ID, try another flow) Note 1 : Source Device check item (For details (v p. 42 ))
Yes No
Please check the AV
(Note 2)
Question 5
Yes No
Please retry
Customer Service and try another video check.
.
27
Video Flow V1-07

Description “V1-07”: HDCP2.2 or 2.3/Stream ID Type mismatch (ie. Stream ID
"V1-07"
= 1, but Monitor's HDCP = V1.4).
Try *** :AVR operation

Question 1 Question * :Question for user to answer
Does the monitor support HDCP ver. 2.2 or 2.3 ? Note 1 : Source Device check item (For details (v p. 42 ))
No Yes
Note 3 : Monitor Device check item (For details (v p. 42 ))
Try Limit mode (HDCP 2.2/2.3)

Set "HDCP:Limit"
Question 2

Yes No
Please check Please check

Keep the Limit Mode the Source Device the Monitor Device
(Note 1) (Note 3)
.
28
Video Flow V2-01/05 V3-01/05

Description “V*-01”: Miscommunication with Monitor at output terminal (HPD
always low).
"V2-01/05" “V3-01/05”
Description “V*-05”: Cannot get Monitor information (EDID from Monitor).

Try Cable Test (Input side) Try *** :AVR operation V2-** : Monitor1 error
Please connect the monitor output cable between HDMI 1 IN and Question * :Question for user to answer V3-** : Monitor2 error
MONITOR (1) OUT”, then start a "Cable Test".
What is the test result ? Note 2 : AV Receiver check item (For details (v p. 42 ))
CABLE TEST-PASS or CABLE TEST-FAIL
4K(6G)-FAIL or
4K(3G)-FAIL or
1080p-FAIL or
720p-FAIL
Please check Please change
the Monitor Device the Output Cable
(Note 3)

Yes No
Please check the AV
(Note 2)
Question 1
Yes No
Please call Please retry

Customer Service setting the AVR
.
29
Video Flow V2-02/03/04/06 V3-02/03/04/06

A B C D
.
"V2-02/03/04/06" "V3-02/03/04/06"
Question * :Question for user to answer
V2-** : Monitor1 error
V3-** : Monitor2 error Question 3
Try Cable Test (Output side)
Please connect the monitor output cable between HDMI 1 IN
and MONITOR (1) OUT”, then start a "Cable Test".
Yes No
Cable Test-PASS 4K(6G)-FAIL or Cable Test-FAIL
4K(3G)-FAIL or
1080P-FAIL or Try Limit mode (Deep Color)
720P-FAIL Set "Deep Color: Limit"
Question 1

If "4K(3G)-FAIL", do you want over 4K(3G) to be displayed? Question 4
If "720p-FAIL", do you want over 720p to be displayed? Has your issue been fixed?
No Yes
No Yes Please check
the Moitor Device
(Note 1) or try Limit
Try Limit mode (Max Res.) Mode [Max Resolution/ Please check Keep Please change
1) If "4K(6G)-FAIL", set "Max Res.:4K(3G)". Deep Color] (Note 4) the Monitor Device the Limit Mode the Output Cable
2) If "4K(3G)-FAIL", set "Max Res.:1080p". (Note 3)
*Please change back to the original connection from the Please try another video check again.
"Cable Test" connection. If your issue has been fixed, go to "Yes".
Yes No
Question 2
Please check the AV
Has your issue been fixed? End Receiver setting.
(Note 2)
Yes No
Question 5
A B C D
Yes No
Please retry
Please call
setting the AVR
Customer Service
.
30
Description “V*-02”: Miscommunication with Monitor at output terminal (4K60

output setting error).
Description “V*-03”: Miscommunication with Monitor at output terminal (HPD
continuous assert error).
Description “V*-04”: Miscommunication with Monitor at output terminal (Rx
Sense continuous assert error).
Description “V*-06”: Copyright protection certification error with Monitor.(HDCP
Error).

Note 4 : Try Limit Mode (For details (v p. 42 ))
31
Audio Flow A1-01

Description “A1-01”: Audio Packet doesn't come from Source (DVI).
"A1-01"
Try Limit mode (Max Res.)
Set "Max Res.:1080p".
Question 1
Yes No
Please check
Keep the Limit Mode the Source Device
(Note 1)
Please try another audio check again.

Yes No
Please check the AV
(Note 2)
Question 2
Yes No
Please retry
Please call
setting the AVR
Customer Service
.
32
Audio Flow A1-02

Description “A1-02”: HDMI Rx Information is not correct.
"A1-02"
Please check
the Source Device
(Note 1)

Yes No
Please check the AV
(Note 2)
Question 1
Yes No
Please retry
.
33
Audio Flow A1-03

Description “A1-03”: Information mismatch HDMI device and DSP device (N,
CTS, Channel Status, Audio Info, Layout).
"A1-03"
(For DRA-800H)
Question 1
Would you like to limit the audio format to "PCM2ch" ?
Yes No Note 2 : AV Receiver check item (For details (v p. 42 ))
Try Limit mode (PCM 2ch only)
Set “PCM 2ch only: Limit”.
Question 2
Yes No
Please check
(Note 1)

Yes No
Please check the AV
(Note 2)
Question 3
Yes No
Please retry
Please call
setting the AVR
Customer Service
.
34
Audio/video Flow Other

"Other"
Question 1
Do you have an issue?

Proceed to “Video” or “Audio” in accordance with the symptoms.
Proceed to “None” if there are no problems.
None Audio Video
Case1) (11) Go to Video Flow Go to Video Flow “Video Case 1”, please check this. (v p. 36 )
No Video or Video Noise "Video Case1"
Go to Video Flow “Video Case 2” please check this. (v p. 39 )

Case2)
When you play the HDR content, (12) Go to Video Flow
the output video color is incorrect. "Video Case2"
Case3)
There are issues other than case1 Please call Please call Customer Service
and 2. Customer Service
Case1)
When you playback the content of (13) Go to Audio Flow Go to Audio Flow “Audio Case 1” please check this. (v p. 40 )
DTS-HD audio, the AV Receiver "Audio Case1"
receives DTS signals.
Case2)
When you playback the content of (14) Go to Audio Flow Go to Audio Flow “Audio Case 2” please check this. (v p. 41 )
Dolby TrueHD audio, AVR receive "Audio Case2"
Dolby Digital signals.
Please call Customer Service

Case3)
Please call
There are issues other than case 1
Customer Service
and 2.
End
.
35
Other Video Case1

Try *** :AVR operation "Video Case1"
Try Cable Test (Output side)
Please connect the monitor output cable between HDMI 1 IN and MONITOR (1) OUT”, then start a "Cable Test".
CABLE TEST-PASS 4K(6G)-FAIL or CABLE TEST-FAIL

4K(3G)-FAIL or
1080P-FAIL or
720P-FAIL
Try Cable Test (Input side) Question 1

If "4K(3G)-FAIL", do you want over 4K(3G) to be displayed?
Cable Test-PASS Cable Test-FAIL If "720p-FAIL", do you want over 720p to be displayed?
4K(6G)-FAIL or
4K(3G)-FAIL or No Yes
1080P-FAIL or
720P-FAIL
Question 7
If "4K(6G)-FAIL", do you want 4K(6G) to be displayed? 2) If "4K(3G)-FAIL", set "Max Res.:1080p".
If "4K(3G)-FAIL", do you want over 4K(3G) to be displayed? 3) If "1080P-FAIL", set "Max Res.:720p".
If "1080p -FAIL", do you want over 1080p to be displayed? 4) If "720P-FAIL", set "Max Res.:480p".
If "720p-FAIL", do you want over 720p to be displayed? *Please change back to the original connection
from the "Cable Test" connection.
No Yes
Question 2
2) If "4K(3G)-FAIL", set "Max Res.:1080p". Yes No
3) If "1080P-FAIL", set "Max Res.:720p".
*Please change back to the original connection Question 3
Yes No
Try Limit mode (Deep Color)

Set "Deep Color:Limit"
A B C D E F
.
36
A B C D E F
Question 8 Question 4
Has your issue been fixed? Has your issue been fixed?
Yes No Yes No
Question 9 Try Cable Test (Input side)

Do you want to limit Please connect the source device cable between HDMI1 IN
the video to deep color? and MONITOR(1) OUT, then start the Cable Test.
Yes No
CABLE TEST-PASS or 4K(3G)-FAIL CABLE TEST-FAIL
4K(6G)-FAIL or 1080p-FAIL
Try Limit mode (Deep Color)

Set "Deep Color:Limit" Question 5
If "4K(3G)-FAIL", do you want over 4K(3G) to be displayed?
If "1080P-FAIL", do you want over 1080p to be displayed?
Question 10 If "720P-FAIL", do you want over 720p to be displayed?
Has your issue been fixed? Yes No
No Yes

2) If "4K(3G)-FAIL", set "Max Res.:1080p".
*Please change back to the original connection
Question 6
No Yes
Please check
the Source/Monitor Device
(Note 3) or try Limit Mode Please check
[Max Resolution/Deep Color] Keep Please change Keep Please change Please change
the Monitor Device
(Note 4) the Limit Mode the Input Cable the Limit Mode the Input Cable the Output Cable
(Note 3)

If you issue has not been fixed, go to "No".
Yes No
Please check the AV
(Note 2)
Question 11
Yes No
Please retry
.
37

Note 4 : Try Limit Mode (For details (v p. 42 ))
38
Other Video Case2

"Video Case2"
Try Limit mode (HDR) Note 3 : Monitor Device check item (For details (v p. 42 ))
Set "HDR:Limit".
Question 1
Yes No
Please check
Keep the Limit Mode the Monitor Device
(Note 3)

If your issue has not been fixed, go to "No".
Yes No
Please check the AV
(Note 2)
Question 2
Yes No
Please retry
Please call
setting the AVR
Customer Service
.
39
Other Audio Case1

"Audio Case1"
Try Limit mode (DTS:X) Note 2 : AV Receiver check item (For details (v p. 42 ))
Set "DTS:X:Limit".
Question 1
Yes No
Please check
(Note 1)

Yes No
Please check the AV
(Note 2)
Question 2
Yes No
Please retry
Please call
setting the AVR
Customer Service
.
40
Other Audio Case2

"Audio Case2"
Try Limit mode (Dolby Atmos) Note 2 : AV Receiver check item (For details (v p. 42 ))
Set "Dolby Atmos:Limit".
Question 1

Yes No
Please check
(Note 1)

Yes No
Please check the AV
(Note 2)
Question 2
Yes No
Please retry
Please call
setting the AVR
Customer Service
.
41
Note1: Source Device check item Note3: Monitor Device check item
0 (Try) AC Off/On 0 (Try) AC Off/On
0 (Try) Standby/Power On 0 (Try) Standby/Power On
0 (Check or change) Video setting (Resolution, etc...) 0 (Check or change) HDCP Ver. setting
0 (Check or change) Output Terminal setting (case of Dual output source device) 0 (Check or change) EDID (4K Limitation) setting
0 Video check (connect the HDMI cable from Source device to the Monitor 0 (Check or change) limit of each HDMI input terminal
directly without the AV Receiver.) 0 Video check (connect the HDMI cable from Source device to the Monitor
directly without AV Receiver.)
Note 2: AV Receiver check item
0 Menu Setting Note 4: Try Limit Mode
Video N HDMI Setup N HDMI Audio Out 0 Max Resolution setting
Video N Output Settings N HDMI Video Output Set a lower resolution
Video N Output Settings N I/P Scaler NoLimit N 4K(3G) N 1080p N 720p N 480p
Video N Output Settings N Resolution 0 Deep Color setting
Set a “Limit”
Video N TV Format
Inputs N Input Assign
0 Connection [Source device / AV Receiver / Monitor device]
42
Appendix: Display sample list

Compatible Models
1 line display 2 line display
AVR-S730H / AVR-S930H
AVR-X4400H / AVR-X6400H
AVR-X1400H / AVR-X2400H / AVR-X3400H
AVR-S640H / AVR-S740H / AVR-S940H AVR-X4500H / AVR-X6500H / AVC-X6500H
AVR-X1500H / AVR-X2500H / AVR-X3500H AVR-X8500H / AVC-X8500H
AVR-S650H / AVR-S750H / AVR-S950H / DRA-800H
AVR-X1600H / AVR-X2600H / AVR-X2600H DAB
How to operate
“Starting HDMI DIAGNOSTICS Mode”(v p. 5)
HDMI DIAGNOSTICS
HDMI DIAGNOSTICS
.
.
HardwareCheck... HDMI DIAGNOSTICS
Hardware Error
detected
HardwareCheck...
Hardware Error
Err: H1-01 detected
Blink
Contact support Err: H1-01

Contact support
.
.
“HDMI DIAGNOSTICS Menu”(v p. 7)
HDMI DIAGNOSTICS
1 Auto Test 1 Auto Test
.
.
43
Cable Test
“Procedure”(v p. 12)
HDMI DIAGNOSTICS
.
4 Cable Test 4 Cable Test
.
–Connect the cab CABLE TEST
–Connect the cab
Scrolling display
.
Scrolling display (2nd line)
.
CABLE TEST
–CableTest Start
–Start
.
.
CABLE TEST
Testing... Testing...
.
.
CABLE TEST FAIL
Blink
CABLE TEST FAIL
–Retry
–Retry
.
.
CABLE TEST FAIL
Blink
CABLE TEST FAIL
–Exit
–Exit
.
.
44
Limit mode
“Limit Mode Menu”(v p. 14)
LIMIT MODE
.
1 Source:CBL/SAT 1 Source:CBL/SAT
.
45
“Procedure (Max Resolution)”(v p. 17)

HDMI DIAGNOSTICS
5 Limit Mode 5 Limit Mode
.
.
LIMIT MODE
2 MaxRes:4K(3G) 2 MaxRes:4K(3G)
.
.
MAX RESOLUTION
–*1080p –*1080p
.
.
Save?
Blink
Save?
–Current source(
–Current source(
Scrolling display (2nd line)
Scrolling display
.
.
LIMIT MODE
2 MaxRes:1080p 2 MaxRes:1080p
.
.
46
Log & EDID

“Procedure”(v p. 21)
HDMI DIAGNOSTICS
.
6 Log/EDID 6 Log/EDID
.
Log/EDID
Blink
LOG/EDID
–Start
–Start
.
.
USB SUCCESS
Blink
USB SUCCESS
–Exit
–Exit
.
.
Ticket No:xxxxx
Blink
Ticket No:XXXXX
–Exit
–Exit
.
.
47
.
www.denon.com
3520 10548 00ADG
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Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting

Introduction Limit mode

Log & EDID

HDMI Diagnostics and Troubleshooting Compatible Models

3 When starting the HDMI DIAGNOSTICS mode, the AV Receiver

0 Front panel display sample (e.g. AVR-X2400H)

HDMI DIAGNOSTICS Menu

1 Use ui to select the menu to be set or operated, then press ENTER.

0 Front panel display sample (e.g.AVR-X2400H)

Control Keys for Navigation

Main unit buttons (Production in 2017)

Main unit buttons (Production in 2018)

Main unit buttons (Production in 2019)

To exit HDMI DIAGNOSTICS Mode

Factory Reset mode AVR-S740H

1 Press the POWER button to turn off the AV Receiver. AVR-X3500H

Production in 2019 Button [A] Button [B]

For US & Canada

For the other region

1 Use ui to select “4 Cable Test” in the HDMI Diagnostics mode,

0 Front panel display sample (e.g. AVR-X2400H) –CableTest Start

–Connect the cab CABLE TEST FAIL

CABLE TEST FAIL

Test Item & Test Result

1 Replace the HDMI cable.

Cable Test Item

Limit Mode Menu

0 Front panel display sample (e.g.AVR-X2400H)

HDCP2.2/2.3 / HDR / Deep Color / Dolby Vision / Reset

Procedure (Max Resolution)

5 The video is displayed. Save the settings if necessary.

Tips for Limit Mode Setup

9 PCM 2ch only

1 Use ui to select “6 Log/EDID” in the HDMI Diagnostics mode,

Video Flow V1-01

Try *** :Item of AVR operation

Please try the video check again.

Are the AV Receiver settings correct ?

Video Flow V1-02/06/10

If "4K(6G)-FAIL", do you want 4K(6G) to be displayed?

Are the AV Receiver settings correct ?

Note 1 : Source Device check item (For details (v p. 42 ))

Video Flow V1-03/04/05/08/09

Are the AV Receiver settings correct ?

Video Flow V1-07

Try *** :AVR operation

Try Limit mode (HDCP 2.2/2.3)

Has your issue been fixed?

Please check Please check

Video Flow V2-01/05 V3-01/05

Description “V*-05”: Cannot get Monitor information (EDID from Monitor).

Please try another video check again.

Are the AV Receiver settings correct ?

Please call Please retry

Video Flow V2-02/03/04/06 V3-02/03/04/06

If "4K(6G)-FAIL", do you want 4K(6G) to be displayed?

Description “V*-02”: Miscommunication with Monitor at output terminal (4K60

Note 2 : AV Receiver check item (For details (v p. 42 ))

Audio Flow A1-01