Mde 5339C

Encore® and Eclipse® with
Sandpiper® Electronics
Troubleshooting Guide
MDE-5339C
Computer Programs and Documentation
All Gilbarco Inc. and/or Veeder-Root Company computer programs (including software on diskettes and within memory chips) and documentation are copyrighted by, and shall
remain the property of, Gilbarco Inc. and/or Veeder-Root Company. Such computer programs and documents may also contain trade secret information. The duplication, disclosure,
modification, or unauthorized use of computer programs or documentation is strictly prohibited, unless otherwise licensed by Gilbarco Inc. and/or Veeder-Root Company.
Federal Communications Commission (FCC) Warning

This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if
not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to correct the interference at his own expense. Changes or modifications not expressly approved by the
manufacturer could void the user’s authority to operate this equipment.
Approvals
Gilbarco is an ISO 9001:2008 registered company.
Underwriters Laboratories (UL): California Air Resources Board (CARB):
UL File# Products listed with UL Executive Order # Product
All Gilbarco pumps and dispensers that bear G-70-52-AM Balance Vapor Recovery
MH1941
the UL listing mark. G-70-150-AE VaporVac
MH8467 Transac System 1000 and PAM 1000
E105106 Dell DHM Minitower
E165027 G-SITE and Passport Systems
National Conference of Weights and Measures (NCWM) - Certificate of Conformance (CoC):

Gilbarco pumps and dispensers are evaluated by NCWM under the National Type Evaluation Program (NTEP). NCWM has issued the following CoC:
CoC# Product Model # CoC# Product Model #
02-019 Encore Nxx G-SITE Printer (Epson) PA0307
02-020 Eclipse Exx G-SITE Distribution Box PA0306
Meter - C Series PA024NC10 G-SITE Keyboard PA0304
02-025 02-037
Meter - C Series PA024TC10 G-SITE Mini Tower PA0301
02-029 CRIND — G-SITE Monitor PA0303
TS-1000 Console — G-SITE Printer (Citizen) PA0308
TS-1000 Controller PA0241 02-038 C+ Meter T19976
02-030 Distribution Box PA0242 02-039 Passport PA0324
Meter - EC Series PA024EC10 02-040 Ecometer T20453
VaporVac Kits CV 05-001 Titan KXXY Series
02-036 Legacy Jxxx
Trademarks
Non-registered trademarks Registered trademarks Service marks

Applause™ Media System G-SITE® Link™ PAM™ 5000 Titan™ CRIND® Making Things Better® GOLDSM
CIM™ G-SITE® Lite™ SMART Connect™ Ultra-Hi™ Dimension® Series MPD®
C-PAM™ Highline™ SMART CRIND™ ValueLine™ e-CRIND® Performer®
Ecometer™ Horizon™ SMART Meter™ Eclipse® The Advantage® Series
ECR™ MultiLine™ SmartPad™ Encore® Transac®
EMC™ Optimum™ Series Super-Hi™ G-SITE® Transac® System 1000
FlexPay™ Passport™ Surge Management System™ Gilbarco® Trimline®
G-CAT™ PAM™ Tank Monitor™ InfoScreen® TRIND®
Gilbert™ PAM™ 1000 TCR™ Legacy® VaporVac®
Additional US and foreign trademarks pending.
Other brand or product names shown may be trademarks or registered trademarks of their respective holders.
This document is subject to change without notice.

http://www.gilbarco.com
 2020 Gilbarco Inc. All Rights Reserved
Table of Contents
Table of Contents
1 – Introduction 1-1
Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Intended Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Units with Sandpiper Electronics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Error Severity Definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Using Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Service Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Before Requesting Technical Assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Gilbarco Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Abbreviations and Acronyms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
2 – Important Safety Information 2-1
3 – Error Codes 3-1

Error Code 1 – W&M Random RAM Database Corrupted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Error Code Definition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Possible Causes – Any Generation Sandpiper Electronics . . . . . . . . . . . . . . . . . . 3-1
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
After Resolving the Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Error Code 2 – Application RAM Database Corrupted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Error Code 3 – LON Configuration Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Error Code 4 – One or More Tasks Not Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Further Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Error Code 5 – Coldstart by Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Error Code 10 – New Software Version Detected and Security Switch Not Open . . . . . . . . . . . . . . . . . . . . . . . 3-5
Error Code 11 – PCN Software DSS Changed and Security Switch Not On . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Possible Causes - Any Generation Sandpiper Electronics . . . . . . . . . . . . . . . . . . 3-6
Troubleshooting Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Error Code 12 – Restore Calibration Factors from Door Node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Error Code 20 – Pulser Disconnected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
MDE-5339C Encore® and Eclipse® with Sandpiper® Electronics Troubleshooting Guide · September 2020 Page i
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Error Code Definition. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8

Possible Causes – Standard (Non Ultra-Hi) Pulser and Ecometer™ . . . . . . . . . . .3-8
Possible Causes – Ultra-Hi Pulser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
Possible Causes – Coriolis Diesel Exhaust Fluid (DEF) Meter . . . . . . . . . . . . . . . .3-8
Further Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
Clearing a Pulser Error (EC20) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9
Error Code 24 – Volume Unit Type Not Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-11
Error Code Definition. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-11
Possible Causes – Any Generation Sandpiper Electronics . . . . . . . . . . . . . . . . .3-11
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-11
Error Code 26 – Invalid Calibration Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12
Further Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12
Error Code 29 – Valve Stuck or Initial/Dispenser Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13
Error Code 31 – DEF Freeze Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14
Error Code 44 – Pump Handle on at Power Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15
Error Code 46 – Preset Below Minimum Value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15
Error Code 50 – Two-wire Communications Offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16
Error Code 4307 – Blend Ratios Not Programmed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17
Error Code 4311 – Low Pure Product Low Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17
Error Code 4312 – High Pure Product Low Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-18
Error Code 4313 – Low Pure Product No Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19
Error Code 4314 – High Pure Product No Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-20
Page ii MDE-5339C Encore® and Eclipse® with Sandpiper® Electronics Troubleshooting Guide · September 2020
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Error Code 4315 – Low Pure Product Selected but High Product Flowing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Error Code Definition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Possible Causes – Any Generation Sandpiper Electronics . . . . . . . . . . . . . . . . . 3-21
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Error Code 4316 – High Pure Product Selected but Low Product Flowing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Error Code 4322 – Valve Board Not Responding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Error Code 4329 – Leaky Valve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Error Code 5047 – Reverse Flow Detected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Possible Causes – All Encore Pulser Types except Ultra-Hi and 
Coriolis (DEF) Meter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Possible Causes – Ultra-Hi Pulser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Possible Causes – Coriolis (DEF) meter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Error Code 5049 – Unauthorized Flow Detected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
Further Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
Error Code 5050 – Invalid Pulser Pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27
Possible Causes – Standard (Non Ultra-Hi) Pulser and Ecometer . . . . . . . . . . . 3-27
Possible Causes – Ultra-Hi Pulser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27
Possible Causes – Coriolis (DEF) Meter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
Special Consideration Regarding Coriolis (DEF) Meters . . . . . . . . . . . . . . . . . . 3-28
Additional Information Regarding the Combined Pulser . . . . . . . . . . . . . . . . . . . 3-29
Error Code 5056 – Calibration Switch on During 
Startup/Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
Error Code 5091 – ATC Option Set but ATC Node Not Detected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
Error Code 5092 – ATC Node Detected but ATC Option Not Enabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35
Error Code 5098 – ATC T-Meter Module Not Connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36
Error Code 5101 – ATC T-Meter Not Communicating. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37
Error Code 5115 – Door Node Download Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-38
MDE-5339C Encore® and Eclipse® with Sandpiper® Electronics Troubleshooting Guide · September 2020 Page iii
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Further Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-38
Error Code 5116 – Door Node Data Download Incomplete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-39
Error Code 5139 – Push-To-Stop Button Stuck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-40
Error Code 5142 – Push-To-Start Button Stuck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-41
Error Code 5150 – PPU Display(s) Not Addressed Correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-42
Error Code 5151 – Door Node(s) Not Addressed Correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-42
Error Code 5300 – PPU Value Changed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-43
Error Code 5417 – Door Node 5 Software Not Compatible with PCN Software . . . . . . . . . . . . . . . . . . . . . . . .3-44
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-44
Error Code 5600 – Fuel Density not Set with VRC or ATC Enabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-45
Programming Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-45
Meter Layout Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-45
Error Code 5602 – Door Node Software Updated While Security Switch Not ON . . . . . . . . . . . . . . . . . . . . . . .3-46
Error Code 5603 – ATC Node Software Updated While Security Switch Not ON . . . . . . . . . . . . . . . . . . . . . . .3-47
Error Code 5616 – Pump and Door Node Storage Match . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-47
Error Code 8025 – Encrypted Pulser: ID Mismatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-48
Error Code 8040 – Encrypted Pulser: Communication Interrupt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-49
Page iv MDE-5339C Encore® and Eclipse® with Sandpiper® Electronics Troubleshooting Guide · September 2020
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Error Code 8041 – Encrypted Pulser: Missing Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-50
Error Code 8042 – Encrypted Pulser: Missing Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51
Error Code 8044 – Encrypted Pulser: Checksum Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-52
Error Code 8046 – Encrypted Pulser: Lift Off Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-53
4 – Coldstarting the PCN 4-1

Coldstarting Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
5 – Replacing the PCN 5-1

Related Equipments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Potential Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Remedy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Replacing PCN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Index Index-1
MDE-5339C Encore® and Eclipse® with Sandpiper® Electronics Troubleshooting Guide · September 2020 Page v
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Page vi MDE-5339C Encore® and Eclipse® with Sandpiper® Electronics Troubleshooting Guide · September 2020
Purpose Introduction
1 – Introduction
Purpose
This manual provides information on troubleshooting errors on Encore® and Eclipse® units
with Sandpiper™ electronics. The information includes possible causes and resolutions of
Encore and Eclipse error codes.
Note: This manual does not include all possible error codes.
IMPORTANT INFORMATION
This bulletin does not serve as an authorization to perform any site visits or
warranty service.
Intended Users
This manual is intended for Gilbarco®-trained and certified Authorized Service Contractors
(ASCs).
Note: The ASCs must have knowledge of basic troubleshooting techniques, such as reading a
volt/ohm meter, reading pressure, and so on. ASCs must also understand the differences
in Gilbarco products, options, and functionality. If you have not been through Gilbarco
training, contact the Gilbarco Training Department.
Units with Sandpiper Electronics

The following units have Sandpiper electronics installed in them:
• Encore 500
• Encore S
• Encore 700 S/E-CIM™
• Eclipse
Error Severity Definitions

Severity Definition
Super Major It is a catastrophic error. The unit is either unable to come online or process a
transaction. Component cause must be remedied before the unit can be restored to
functionality. All grades on both sides are disabled.
Major It is a catastrophic error. The unit senses that the required equipment is not present or
startup programming has not been completed. The error is not cleared until the issue is
resolved or the programming is completed. All grades on one side are disabled.
Medium It is a non-catastrophic error. It ends the transaction in progress. The error is typically
cleared on a warmstart or the unit attempts to recover at the start of the next transaction.
Minor It is a non-catastrophic error. It is a component-level error. It is cleared on a warmstart or
the unit attempts to recover at the start of the next transaction.
Informational/Undefined It is a non-catastrophic error. It is shown in the event logs for notification. It is not usually
indicative of an actual problem.
MDE-5339C Encore® and Eclipse® with Sandpiper® Electronics Troubleshooting Guide · September 2020 Page 1-1
Introduction Related Documents
Related Documents
Document
Number Title GOLDSM Library
MDE-3026 Standardized Service Coding/Terminology Gilbarco Forms
MDE-3802 Encore and Eclipse Site Preparation Manual • Encore and Eclipse
• Encore and Eclipse Installers
• Footprint & Elevation Library
• Site Prep
MDE-3804 Encore and Eclipse Start-up/Service Manual Encore and Eclipse

MDE-3860 Programming Quick Reference Guide Encore and Eclipse
MDE-3921 Laptop Tool User Reference Guide Encore and Eclipse
MDE-3985 Encore Installation Manual Encore and Eclipse
MDE-4281 Calibration Quick Reference Card Encore 300/500/500 S/700 S and Eclipse • Encore and Eclipse
Units • Encore and Eclipse Installers
• Service Manual
MDE-4949 Encore 500/500 S Ultra-Hi™ DEF+1 and Dual DEF Retrofit Kit (EN DEF RF) Encore and Eclipse
Installation Instructions
MDE-4950 Encrypted Pulser Retrofit Kits (M12514K00X) Installation Instructions for Encore and Eclipse
Encore 500/S/700 S/S E-CIM
MDE-5246 Pulser Spacer Kit (M14794K001) Installation Instructions Encore and Eclipse
PT-1936 Encore Series Pumps and Dispensers Illustrated Parts Manual • Encore and Eclipse
• Parts Manual
PT-1937 Encore 300, Encore 500/500S, Encore 550, Encore 700 S, Eclipse • Encore and Eclipse
Recommended Spare Parts Manual • Parts Manual
FE-363 Field Wiring Diagram Encore 500/700/900 Ultra-Hi Dispensers Master and • Encore and Eclipse
Satellite(M07555 Power Supply Only) • Encore and Eclipse Installers
• Parts Manual
Using Replacement Parts

Use only genuine Gilbarco replacement parts. Use of other parts will void warranty and can
affect unit conformance to various national, local, or state codes.
Service Protocol
Before Requesting Technical Assistance
A service technician requesting technical assistance must perform the following:
1 Visit the site.
2 When placing the call from the site, ensure that you have the following:
• Unit model and serial number
• Site name and telephone number
• Your technician number
• Problem description and history
• All required recommended spare parts
Note: For more information on replacement parts, refer to “Using Replacement Parts”.
• Manuals available for reference
3 Contact the Technical Support Department at 1-800-743-7501. To receive technical support,

you must be certified in the product for which you are requesting assistance.
Page 1-2 MDE-5339C Encore® and Eclipse® with Sandpiper® Electronics Troubleshooting Guide · September 2020
Abbreviations and Acronyms Introduction
Gilbarco Support
Type of Information Contact Details
Schedule Training Gilbarco Training Department at (336) 547-5743
Technical Assistance Gilbarco Technical Support at 1-800-743-7501
Warranty Service and Information Gilbarco Telephonic Support at 1-800-800-7498
Explanation of Gilbarco’s Warranty Policy Gilbarco Distributor
Technical Literature, Parts Manuals, and other Documents Gilbarco Literature Department at (336) 547-5661
Abbreviations and Acronyms

Term Description
ASC Authorized Service Contractors
ATC Automatic Temperature Compensation
CC Command Code
CRIND® Card Reader in Dispenser
D-Box Distribution Box
DEF Diesel Exhaust Fluid
EC Error Code
E-CIM Enhanced Customer Interface Module
EPP Encrypting PIN Pad
FC Function Code
GPM Gallons Per Minute
GOLD Gilbarco Online Documentation
I.S. Intrinsic Safety
J-Box Junction Box
LED Light Emitting Diode
LON Local Operating Network
MOC Major Oil Companies
MPD Multi Product Dispenser
NEC ® National Electrical Code
NFPA ® National Fire Protection Association
PCA Printed Circuit Assembly
PCN Pump Control Node
POS Point of Sale
PPU Price Per Unit
RAM Random Access Memory
STP Submersible Turbine Pump
TAC Technical Assistance Center
VDC Voltage Direct Current
VRC Vapor Recovery
W&M Weights and Measures
Introduction Abbreviations and Acronyms
Important Safety Information
2 – Important Safety Information

Notes: 1) Save this Important Safety Information section Read the Manual
in a readily accessible location. Read, understand and follow this manual and any other labels
2) Although DEF is non-flammable, diesel is or related materials supplied with this equipment. If you do not
flammable. Therefore, for DEF cabinets that are understand a procedure, call a the Gilbarco Technical
attached to diesel dispensers, follow all the Assistance Center (TAC) at 1-800-743-7501. It is imperative to
your safety and the safety of others to understand the
notes in this section that pertain to flammable
procedures before beginning work.
fuels.
This section introduces the hazards and safety precautions
Follow the Regulations
associated with installing, inspecting, maintaining or servicing
Applicable information is available in National Fire Protection
this product. Before performing any task on this product, read
Association (NFPA) 30A; Code for Motor Fuel Dispensing
this safety information and the applicable sections in this
Facilities and Repair Garages, NFPA 70; National Electrical
manual, where additional hazards and safety precautions for
Code (NEC), Occupational Safety and Health Administration
your task will be found. Fire, explosion, electrical shock or
(OSHA) regulations and federal, state, and local codes. All
pressure release could occur and cause death or serious injury,
these regulations must be followed. Failure to install, inspect,
if these safe service procedures are not followed.
maintain or service this equipment in accordance with these
codes, regulations and standards may lead to legal citations
Preliminary Precautions with penalties or affect the safe use and operation of the
You are working in a potentially dangerous environment of equipment.
flammable fuels, vapors, and high voltage or pressures. Only
trained or authorized individuals knowledgeable in the related
Replacement Parts
procedures should install, inspect, maintain or service this
Use only genuine Gasboy replacement parts and retrofit kits on
equipment.
your pump/dispenser. Using parts other than genuine Gasboy
replacement parts could create a safety hazard and violate
Emergency Total Electrical Shut-Off local regulations.
The first and most important information you must know is how
to stop all fuel flow to the pump/dispenser and island. Locate
the switch or circuit breakers that shut off all power to all fueling Safety Symbols and Warning Words
equipment, dispensing devices, and Submerged Turbine This section provides important information about warning
Pumps (STPs). symbols and boxes.
Alert Symbol
! ! WARNING
The EMERGENCY STOP, ALL STOP, and This safety alert symbol is used in this manual and on
PUMP STOP buttons at the cashier’s station warning labels to alert you to a precaution which must be
WILL NOT shut off electrical power to the  followed to prevent potential personal safety hazards. Obey
pump/dispenser. This means that even if you safety directives that follow this symbol to avoid possible injury
activate these stops, fuel may continue to flow or death.
uncontrolled. Signal Words
These signal words used in this manual and on warning labels
You must use the TOTAL ELECTRICAL  tell you the seriousness of particular safety hazards. The
SHUT-OFF in the case of an emergency and not precautions below must be followed to prevent death, injury or
the console’s ALL STOP and PUMP STOP or damage to the equipment:
similar keys. DANGER: Alerts you to a hazard or unsafe practice
! which will result in death or serious injury.
Total Electrical Shut-Off Before Access WARNING: Alerts you to a hazard or unsafe practice
! that could result in death or serious injury.
Any procedure that requires access to electrical components or
CAUTION with Alert symbol: Designates a hazard or
the electronics of the dispenser requires total electrical shut off ! unsafe practice which may result in minor injury.
of that unit. Understand the function and location of this switch
or circuit breaker before inspecting, installing, maintaining, or CAUTION without Alert symbol: Designates a hazard or
servicing Gasboy equipment. unsafe practice which may result in property or
equipment damage.
Evacuating, Barricading and Shutting Off
Any procedure that requires access to the pump/dispenser or Working With Fuels and Electrical Energy
STPs requires the following actions:
Prevent Explosions and Fires
Fuels and their vapors will explode or burn, if ignited. Spilled or
leaking fuels cause vapors. Even filling customer tanks will
cause potentially dangerous vapors in the vicinity of the
• An evacuation of all unauthorized persons and vehicles from dispenser or island.
the work area
• Use of safety tape, cones or barricades at the affected unit(s) DEF is non-flammable. Therefore, explosion and fire safety
• A total electrical shut-off of the affected unit(s) warnings do not apply to DEF fluid lines.No Open Fire
In an Emergency
Inform Emergency Personnel
Open flames from matches, lighters, welding torches or Compile the following information and inform emergency
other sources can ignite fuels and their vapors. personnel:
No Sparks - No Smoking • Location of accident (for example, address, front/back of
building, and so on)
• Nature of accident (for example, possible heart attack, run
over by car, burns, and so on)
Sparks from starting vehicles, starting or using power tools, • Age of victim (for example, baby, teenager, middle-age,
burning cigarettes, cigars or pipes can also ignite fuels and their elderly)
vapors. Static electricity, including an electrostatic charge on • Whether or not victim has received first aid (for example,
your body, can cause a spark sufficient to ignite fuel vapors. stopped bleeding by pressure, and so on)
Every time you get out of a vehicle, touch the metal of your • Whether or not a victim has vomited (for example, if
vehicle, to discharge any electrostatic charge before you swallowed or inhaled something, and so on)
approach the dispenser island.
! WARNING
Working Alone Gasoline/DEF ingested may cause
It is highly recommended that someone who is capable of unconsciousness and burns to internal organs.
rendering first aid be present during servicing. Familiarize Do not induce vomiting. Keep airway open.
yourself with Cardiopulmonary Resuscitation (CPR) methods, if Oxygen may be needed at scene. Seek medical
you work with or around high voltages. This information is advice immediately.
available from the American Red Cross. Always advise the
station personnel about where you will be working, and caution
! WARNING
them not to activate power while you are working on the
equipment. Use the OSHA Lockout/Tagout procedures. If you DEF generates ammonia gas at higher temperatures.
are not familiar with this requirement, refer to this information in When opening enclosed panels, allow the unit to air out to
the service manual and OSHA documentation. avoid breathing vapors. If respiratory difficulties develop,
move victim away from source of exposure and into fresh
Working With Electricity Safely air. If symptoms persist, seek medical attention.
Ensure that you use safe and established practices in working
with electrical devices. Poorly wired devices may cause a fire, ! WARNING
explosion or electrical shock. Ensure that grounding connections Gasoline inhaled may cause unconsciousness
are properly made. Take care that sealing devices and and burns to lips, mouth and lungs.
compounds are in place. Ensure that you do not pinch wires Keep airway open.
when replacing covers. Follow OSHA Lockout/Tagout Seek medical advice immediately.
requirements. Station employees and service contractors need
to understand and comply with this program completely to ! WARNING
ensure safety while the equipment is down.
Gasoline/DEF spilled in eyes may cause burns to
Hazardous Materials eye tissue.
Some materials present inside electronic enclosures may Irrigate eyes with water for approximately 
present a health hazard if not handled correctly. Ensure that you 15 minutes.Seek medical advice immediately.
clean hands after handling equipment. Do not place any
equipment in the ! WARNING
mouth
Gasoline/DEF spilled on skin may cause burns.
Wash area thoroughly with clear water.
! WARNING
Seek medical advice immediately.
The pump/dispenser contains a chemical known to the
State of California to cause cancer. ! WARNING
DEF is mildly corrosive. Avoid contact with eyes, skin, and
clothing. Ensure that eyewash stations and safety
! WARNING showers are close to the work location. Seek medical
The pump/dispenser contains a chemical known to the advice/recommended treatment if DEF spills into eyes.
State of California to cause birth defects or other IMPORTANT: Oxygen may be needed at scene if gasoline has
reproductive harm. been ingested or inhaled. Seek medical advice immediately.
Lockout/Tagout
Lockout/Tagout covers servicing and maintenance of machines
Gilbarco Veeder-Root encourages the recycling of and equipment in which the unexpected energization or start-up
our products. Some products contain electronics,
of the machine(s) or equipment or release of stored energy
batteries, or other materials that may require special
could cause injury to employees or personnel. Lockout/Tagout
management practices depending on your location.
applies to all mechanical, hydraulic, chemical, or other energy,
Please refer to your local, state, or country
regulations for these requirements. but does not cover electrical hazards. Subpart S of 29 CFR Part
1910 - Electrical Hazards, 29 CFR Part 1910.333 contains
specific Lockout/Tagout provision for electrical hazards.
Hazards and Actions
! WARNING
Spilled fuels, accidents involving pumps/dispensers, or uncontrolled fuel flow create a

serious hazard.
Fire or explosion may result, causing serious injury or death.
Follow established emergency procedures.
DEF is non-flammable. However it can create a slip hazard. Clean up spills promptly.
The following actions are recommended regarding these hazards:
Collision of a Vehicle with Unit Fire at Island Fuel Spill
• Do not go near a fuel spill or allow anyone else in the area.

• Use station EMERGENCY CUTOFF immediately. Turn off all system circuit breakers to the island(s).
• Do not use console E-STOP, ALL STOP, and PUMP STOP to shut off power. These keys do not
remove AC power and do not always stop product flow.
• Take precautions to avoid igniting fuel. Do not allow starting of vehicles in the area. Do not allow
open flames, smoking or power tools in the area.
• Do not expose yourself to hazardous conditions such as fire, spilled fuel or exposed wiring.
• Call emergency numbers.
Error Code 1 – W&M Random RAM Database Corrupted
3 – Error Codes
Error Code 1 – W&M Random RAM Database Corrupted

Error Code Definition
This super major error code is generated when power cycling the Pump Control Node (PCN)
results in a Weights and Measures (W&M) Random Access Memory (RAM) database error.
Note: This error is applicable to unit types with Sandpiper electronics of any generation.
The error is displayed on the door node display on both sides.
Possible Causes – Any Generation Sandpiper Electronics

Note: The causes listed are ordered from most to least likely.
• Low voltage on the Q12674-01 PCN battery

• Damaged/defective PCN
Troubleshooting
To rectify this super major error code, proceed as follows:
1 On the manager keypad, press vol/total > Enter > Clear.
2 Press F1, and then F2.
3 Verify that the error is rectified.
4 Verify that the PCN battery is reading 3.0 VDC or higher. If not, replace the battery and restart
the procedure.
5 Warmstart the unit and verify whether the error has been rectified. If the error persists, replace
the PCN and restart the procedure.
Note: If replacing a Local Operating Network (LON) node, verify that the security switch is
ON (to the right) while power cycling the unit. If the security switch is OFF (to the left),
you will receive a security error.
After Resolving the Error
1 For dispensers that had PCN software V01.5.30 or earlier where the battery was replaced,
PCN was replaced or a coldstart was performed, proceed as follows:
a Reprogram all configuration values for the dispenser.
b Calibrate every meter used in the dispenser.
2 For dispensers with PCN software V01.5.40 or later where the battery was replaced or a
coldstart was performed with Jumper JP5, proceed as follows:
a Check all configuration values for the dispenser and program as required.
b Check calibration of every meter and re-calibrate as required.
Error Code 2 – Application RAM Database Corrupted
3 For any dispenser upgrading from V01.3.40, proceed as follows:

a Reprogram all configuration values for the dispenser.
b Calibrate every meter used in the dispenser.
Error Code 2 – Application RAM Database Corrupted

This super major error code is generated when power cycling the PCN results in an application
RAM database error.
The error is displayed on the door node Printed Circuit Assembly (PCA) display on both sides.

Damaged/defective PCN
Troubleshooting
1 On the manager keypad, press F1, and then F2.
3 Warmstart the unit and verify if the error has been rectified. If the error persists, replace the
PCN and restart the procedure.
Note: If replacing a LON node, verify that the security switch is ON (to the right) position
while power cycling the unit. If the security switch is OFF (to the left), you will receive
a security error.
Error Code 3 – LON Configuration Error

This super major error code is generated when power cycling the PCN results in a LON
configuration error.
The error is displayed on the door node PCA display on both sides.

• Incompatible LON software

• Damaged/defective LON node
Error Code 4 – One or More Tasks Not Started
Troubleshooting
1 Verify that the LON software in use is compatible.
2 Verify that the LON is connected properly.
3 On the manager keypad, press F1, and then F2.
5 Warmstart the unit and verify that the error is rectified. If the unit still shows the error, replace
the PCN and repeat steps 1 through 4.
Note: If replacing a LON node, verify that the security switch is ON (to the right) while power
cycling the unit. If the security switch is OFF (to the left), you will receive a security
error.
Error Code 4 – One or More Tasks Not Started

This super major error code is generated when the PCN attempts to complete internal startup
procedures and the process fails.
This error can occur during an upgrade to an NJ5/NJ6 model unit. After PCN
V04.0.20, the NJ unit type is no longer available and must be changed to a NF
unit type. Once programmed as an NF model, the inlet configuration must also
be completed in Command Code (CC) 98. For more information, refer to 
MDE-3804 Encore and Eclipse Start-up/Service Manual.

• Improper PCN programming

• Corrupt memory in the PCN
Further Information
As this error can be generated at any time during the PCN’s internal startup procedures, this
issue can be related to either improper programming or corrupt PCN memory.
Error Code 5 – Coldstart by Jumper
Troubleshooting
1 Verify the unit configuration in CC 40, 47, 90, 91, and 98. Each Function Code (FC) must be
verified to ensure correct configuration.
2 Verify the side select jumper on the door node.
Note: Side 1(A) = No jumper installed; Side 2(B) = jumper installed.
3 Check the LON cabling for any damage and proper connection.
4 Verify CC 24 programming.
5 Warmstart the unit.
6 Perform a JP5 coldstart. For more information, refer to “Coldstarting the PCN” on page 4-1.
Error Code 5 – Coldstart by Jumper

This super major error code is generated when a coldstart is performed on the PCN using the
coldstart jumper JP5.
Note: This error was introduced in V2.9.42 and appears as part of the coldstart process. For
more information, refer to Service Bulletin 2491.

Software coldstart performed via the coldstart jumper (JP5).
Troubleshooting
1 Verify that the security switch is ON (to the right).
2 Remove the jumper from JP5.
4 After the PCN version is displayed on the door node, verify that “5056” is displayed on the
product 1 Price Per Unit (PPU) window.
5 Turn the security switch to the OFF position (to the left).
6 From the manager keypad, press F1, and then F2 to restart the unit.
Note: When pressing F1, the unit beeps two times, as the security has not yet been bypassed.
7 Bypass security and reprogram the dispenser.

Note: After completing the coldstart procedure, bypass security again, as the unit defaults to
two-wire mode.
Error Code 10 – New Software Version Detected and Security Switch Not Open
Error Code 10 – New Software Version Detected and

Security Switch Not Open

This super major error code is generated when the redundant storage encounters a software
version change while the security switch is not ON (to the right).
Note: This error is applicable to unit types with Sandpiper electronics of any generation with
PCN V1.8.00 or later loaded.

• PCN software was loaded without the security switch in the ON (to the right) position.
• A LON node was installed without the security switch in the ON (to the right) position.
• Damaged/malfunctioning security switch
• Damaged/malfunctioning PCN
Troubleshooting
1 Power down the unit.
2 Verify that the security switch is ON (to the right).
3 Restore power to the unit.
4 If the error persists or a different security error is displayed, perform warmstart again.
5 Verify that “5056” is displayed on the PPU windows.
6 Turn the security switch back in the OFF position (to the left).
7 From the manager keypad, press F1 and then F2 to restart the dispenser.
8 Using your multimeter, verify the security switch for continuity.
9 Swap the PCN.
10 Swap the door nodes individually.
Error Code 11 – PCN Software DSS Changed and Security Switch Not On
Error Code 11 – PCN Software DSS Changed and Security

Switch Not On

This super major error is generated when redundant storage encounters a software version
change that takes place while the security switch is not in the ON position (to the right).
Note: This error applies to all unit types with Sandpiper electronics of any generation with
PCN version 3.3.19 or later.
Note: This should not be confused with an EC11 shown in the event logs.
Possible Causes - Any Generation Sandpiper Electronics

• PCN software was loaded without the security switch in the ON position (to the right).
• A LON node was installed without the security switch in the ON position (to the right).
• Damaged/malfunctioning security switch.
Note: This error is not indicative of a PCN hardware issue.
Troubleshooting Steps
2 Place the security switch in the ON position (to the right).
4 If the error persists or a different security error is shown, perform another warmstart.
5 Verify that “5056” is shown in the PPU windows.
6 Place the security switch back to the OFF position (to the left).
7 Restart the dispenser by pressing F1 and then F2 on the manager’s keypad.
8 Using your multimeter, check the security switch for proper continuity.
Error Code 12 – Restore Calibration Factors from Door Node
Error Code 12 – Restore Calibration Factors from Door

Node

This super major error is generated when the PCN is replaced and the security switch is not
ON (to the right) when the unit is power cycled. This error indicates that the calibration factor
has not been restored from redundant storage.
Note: This error is applicable for unit types with Sandpiper electronics of any generation with
PCN V2.9.42 or later loaded.
The error displayed on the door node displays on both sides.

• PCN software was replaced and the unit was power cycled without the security switch in
the ON position (to the right).
• Damaged/malfunctioning security switch.
Troubleshooting
1 Place the security switch in the ON position (to the right) and warmstart the unit.
2 Using your multimeter, check the security switch for continuity.
Error Code 20 – Pulser Disconnected

This super major error is generated when the PCN loses all communication with the pulser.
Note: This error is applicable to all unit and pulser types, though the causes may vary.
Non-blending units display this error on the PPU display for the product on which pulser
communication was lost. Blending units display this error on the PPU display for any product
that uses the pulser on which the communication was lost.
Possible Causes – Standard (Non Ultra-Hi) Pulser and Ecometer™

• Damaged/malfunctioning pulser
• Improper, corroded, or damaged wiring/connection
Note: Ecometer pulsers can not be serviced independently. Moving the pulser requires moving
the entire Ecometer assembly.
Possible Causes – Ultra-Hi Pulser

• Damaged/malfunctioning intrinsically safe barrier PCA (F1 fuse)

• Damaged/malfunctioning Ultra-Hi Interface PCA
Note: For advanced troubleshooting information, refer to Service Bulletin 2540.
Possible Causes – Coriolis Diesel Exhaust Fluid (DEF) Meter

• Damaged/malfunctioning Coriolis Interface PCA

• Improper, corroded, or damaged wiring/connection (for more information, refer to 
PSB 2551)
Notes: 1) To move the pulser on a Coriolis meter, the Coriolis electronics must be moved.
2) The purple meter programming chip must match with the meter hydraulics.
Further Information
With software versions from V02.8.74 and before 03.1.01, pulser errors (EC20) are persistent
through a power cycle. Enter level 2, 3, or 4 programming using a valid PIN code and then exit
programming. After the error condition is resolved, this procedure clears the error.
Note: Prior to performing this action, security must be properly bypassed.
Clearing a Pulser Error (EC20)

To clear a pulser error (EC20), proceed as follows:
1 Install the manager’s keypad.
2 Press F1.
3 Enter any valid level 2, 3, or 4 PIN code.
4 Press Enter.
5 Press F2.
6 Remove the manager’s keypad.
Note: If the unit being serviced is in standalone mode, you do not need to bypass security
prior to entering and exiting programming with a valid level 2, 3, or 4 PIN code.
Troubleshooting
1 Using the NGD Laptop Tool, identify the affected pulser from the event log.
2 Verify proper unit programming.
3 Check the pulser wiring and connections for proper termination (see Figure 3-1 on page 3-10).
Reseat, if necessary.
4 Verify that no corrosion exists on the pulser wiring connections. Clean, if necessary.
5 Attempt to clear the EC20 (see Clearing a Pulser Error (EC20)). If the error is resolved, swap
the pulser to another position as the error condition may be intermittent.
6 If the error persists, swap the pulser from one position to another. If the error still persists,
replace the pulser.
7 If the issue is not resolved, troubleshoot the associated PCAs (PCN, Coriolis Interface,
Intrinsically Safe Barrier, etc.).
If the call is covered under warranty, it is extremely important that the proper
fault/cause/remedy codes be reported when providing call closing information.
For obtaining proper codes, refer to MDE-3026 Standardized Service 
Coding/Terminology.
Figure 3-1: Pinched Wire
Pinched Wire
Pinched Wire
Error Code 24 – Volume Unit Type Not Set
Error Code 24 – Volume Unit Type Not Set

This major error is generated when the PCN startup programming is incomplete.
The error is displayed on the door node displays on both sides.

Volume units not programmed in CC 71.
Troubleshooting
To rectify this major error code, proceed as follows:
1 Bypass the security on the unit and enter the level 4 PIN code.
2 Enter CC 71.
3 Place the security switch in the ON position (to the right), enter the value volume units.
• 0 - Not programmed
• 1 - US Gallons
• 2 - Liters
• 3 - Imperial (UK) Gallons
• 4 - Reserved
• 5 - Hawaii Gallons
4 If no other programming is required, place the security switch in the OFF position (to the left),
and exit the programming.
Error Code 26 – Invalid Calibration Factor
Error Code 26 – Invalid Calibration Factor

This medium error code is generated when the PCN startup calibration is incomplete.
The error is displayed on the PPU displays on both sides.

Calibration has not been completed on at least one product the unit has been configured to,
including the side showing the error.
Further Information
When entering calibration mode, only straight grades may be calibrated. All straight grades
that the unit is programmed for via CC 90 (unit type) must have a calibration factor entered
before this error will clear. To check blend ratios, press ENTER on the manager keypad when
the unit is in an idle state or through viewing the CC 72 (blend ratios).
If an improper calibration factor has been set (usually when calibrating with an incorrect
CC 82 value) the calibration can be cleared by changing the volume unit type in CC 71.
Warmstart the unit, and then set CC 71 back to the proper value.
If you are unable to enter the calibration mode, check the following:
• CC 90 – Verify that the unit is configured for the proper grades/products.
• CC 72 – Verify that all straight grades are calibrated. If you have a non-standard blend, for
example, 100/50/5, the last grade will have to be changed to a 0 in order to
perform the calibration procedure.
• CC 75 – Verify that the fuel density is configured.
• CC 92 – Verify that the unit is configured for the appropriate number of sides.
• Event logs through the NGD Laptop Tool.
Troubleshooting
To rectify this medium error, proceed as follows:
1 To calibrate the unit, follow the instructions in MDE-4281 Calibration Quick Reference Card
Encore 300/500/500 S/700 S and Eclipse Units. The instructions will vary depending upon the
version of software that has been installed on the PCN.
Note: In calibration mode, only products that show 8888 in the PPU display can be
calibrated. Calibrated grades will show the number of days since the last calibration
was performed.
2 Validate blend ratio programming.
3 Pull meter information using the Encore Laptop Tool. If the pulses per unit of measure are less
than 150, then clear the calibration through the procedure mentioned above and recalibrate the
unit properly using the correct test measure size.
Error Code 29 – Valve Stuck or Initial/Dispenser Timeout
Error Code 29 – Valve Stuck or Initial/Dispenser Timeout

This medium error code is generated when the PCN detects that a transaction is authorized but
no flow is detected.
Non-blending units display this error on the PPU display for the pulser on which no flow is
detected. Blending units displays this error on the PPU display for any product using the pulser
on which no flow is detected.
This error code is displayed when no flow is detected inside of the values programmed into
CC 53 Functions 3 (Dispenser Timeout) or CC 53 Function 4 (Initial Timeout). The default
mode for these values is 0 (No Timeout). If these values have been changed, it might be
necessary to increase the timeout value to avoid erroneous errors. These values can be
programmed from 0-999 seconds. If these values are left at default, then the cause of error is
likely to be related to the hardware.

• Timeout value programmed through CC 53 was exceeded.

• Stuck valve
• Damaged/improper valve connection
Note: This may be a result of transactions not starting within the time allotted in unit
programming or a hardware issue. Verify programming prior to troubleshooting
hardware.
Troubleshooting
1 Attempt to dispense fuel from the indicated product.
2 If no flow is detected, check for voltage applied to the valve.
3 If the voltage is appropriate, swap the coil with another product.
4 If the error persists, repair/replace the valve.
5 If the voltage is still not detected, swap the valve control PCA.
6 If the error persists, verify that the valve control cable is not damaged.
7 If the error still persists, swap the PCN.
Error Code 31 – DEF Freeze Warning
Error Code 31 – DEF Freeze Warning

PCN V2.9.42 and Earlier
This major error is generated when the PCN senses a potential frozen condition reported from
the Coriolis Interface PCA.
Note: This error is applicable to units equipped with both Sandpiper electronics of any
generation and DEF.
The error is displayed on the DEF PPU display, and the entire unit is rendered inoperable.
PCN V2.9.80 and Later

This major error is generated when the PCN senses a potential frozen condition reported from
the Coriolis Interface PCA.
Note: This error applies to units equipped with both Sandpiper electronics of any generation
and DEF.
The error is displayed on the DEF PPU display, and only the DEF product is rendered
inoperable.

• Ambient temperature is below 12 °F/-11 °C and the heater is not operational

• Unplugged or improper connection to the frozen thermostat
• Damaged/malfunctioning frozen thermostat
Troubleshooting
To rectify this major error, proceed as follows:
1 Check the Coriolis Interface PCA. If CR5 is illuminated, the Coriolis Interface PCA is
reporting a possible frozen condition.
2 Verify that the frozen thermostat is plugged into P1400 on the Coriolis Interface.
3 In the DEF cabinet, verify that the frozen thermostat is plugged into JTRMF.
4 If the ambient temperature is lower than approximately 12 °F/-11 °C, the potential for the DEF
to freeze exists. Verify that the heater assembly in the DEF cabinet is working properly.
5 If the ambient temperature in the DEF cabinet is above 12 °F/-11 °C, isolate the Coriolis
Interface PCA.
6 If the error persists, isolate the frozen thermostat and the related cabling.
Note: For more information on troubleshooting, see Service Bulletin 2532.
Error Code 44 – Pump Handle on at Power Up
Error Code 44 – Pump Handle on at Power Up

This medium error is generated when the PCN completes startup procedures after a power
failure and detects that a handle is removed, or a lift lever is up.
Note: This error is applicable to all unit types with Sandpiper electronics of any generation.
Single-hose units display this error on all PPU displays. Multiple-hose units display this error
on the PPU display for the corresponding handle or lever that was lifted up.

• On power cycle, handle out (flapper) or lift the lever ON (error will be resolved when the
nozzle is placed back in the nozzle boot or when the handle lowered).
• Damaged/malfunctioning handle or lift lever
• Damaged/malfunctioning PPU display
• Damaged/corroded PPU connection to door node cable
• Damaged/malfunctioning door node
Troubleshooting
1 Verify that the nozzles are in place and that all handles are down.
2 Test for continuity on the nozzle/handle switch connector.

Note: Continuity indicates that the nozzle/handle is engaged.
3 If the nozzle/handle is inactive and continuity is detected, replace the switch. If no continuity
is detected, swap the PPU display.
4 If the error persists, test the PPU connection to the door node cable.
5 If the error still persists, swap the door node.
Error Code 46 – Preset Below Minimum Value

This medium error is generated when a preset below the minimum value is sent to the PCN.
Note: This error is applicable to all units with Sandpiper electronics of any generation with
PCN version 2.9.42 or later.

A preset below the minimum value (0.1 gallons or 0.3 liters) was sent to the PCN.
Error Code 50 – Two-wire Communications Offline
Troubleshooting
To rectify this medium error, verify that the unit is properly functioning with a preset value
above the minimum allowed.
Note: The site personnel must have a knowledge on the minimum allowed preset amount.
Error Code 50 – Two-wire Communications Offline

This medium error code is generated when a forecourt controller or Major Oil Companies
(MOC) CRIND has failed to communicate to the PCN for the duration configured in CC 53,
FC 6. This code was introduced in PCN V03.3.19; previously this issue was recorded in the
PCN Event Logs as an EC11. The default timeout is 30 seconds. CC 47 FC 6 determines unit
behavior once the timeout is reached.
Notes: 1) This error is applicable to all unit types with Sandpiper electronics of any
generation.
2) This error code can be encountered during normal service if the two-wire
communication is disconnected. To resolve the issue, reconnect the PCN two-wire
cabling.
3) This issue does not necessarily indicate an issue with the PCN; the issue usually
resides within the configuration or within the forecourt controller.

• Two-wire cabling between PCN and CRIND

• Two-wire cabling between PCN and Distribution Box (D-Box)
• Forecourt controller configuration
• Improper pump IDs programmed in CC 40
Troubleshooting
1 Check the two-wire cabling and wiring to P1109 on the PCN.
2 Check the forecourt controller configuration.
3 Check the D-Box channel for the channel in an isolated position.
4 Check the PCN two-wire Light Emitting Diode (LED) status.
5 Verify proper pump ID programming.
Error Code 4307 – Blend Ratios Not Programmed
Error Code 4307 – Blend Ratios Not Programmed

This super major error is generated when the PCN detects that no blend ratios have been
programmed.
Note: This error is applicable only to blending units.
The error is displayed on all PPUs on both sides.

• Incorrect unit type programmed in CC 90.

• Blend ratio for one or more grades is not programmed in CC 72.
• Blenders with PCN V04.0.20 or higher cannot have blends programmed as 1, 2, 3, 4 or 96,
97, 98, 99.
Troubleshooting
To rectify this super major error, proceed as follows:
1 Verify that the unit type programmed in CC 90 is correct.
2 Check blend ratios in CC 72.
3 Identify and program blend ratios for any grade, without the ratio being programmed per site
specifications for grades.
Error Code 4311 – Low Pure Product Low Flow

This medium error is generated when the PCN detects that the low product used for a blended
product has an extremely low flow rate compared to the high product used in the blend during
a blended transaction.
Note: This error is applicable to blending units only.
The error is displayed on the PPU display for any product using the low product.

• Fuel filter requires replacement

• Fuel strainer requires cleaning
• Damaged/malfunctioning valve
• Damaged/malfunctioning valve interface PCA
Error Code 4312 – High Pure Product Low Flow
Troubleshooting
1 Check the low pure product flow rate.
2 Verify the flow restriction.
3 Verify that the voltage applied to the valve is appropriate.
4 Swap the valve with another position.
5 Swap the valve interface board with another unit.
Error Code 4312 – High Pure Product Low Flow

This medium error is generated when the PCN detects that the high product used for a blended
product has an extremely low flow rate compared with the low product used in the blend
during a blended transaction.
Note: This error is applicable only to blending units only.
The error is displayed on the PPU display for any product using the low product.


• Damaged/malfunctioning PC
Troubleshooting
1 Check the high pure product flow rate.
Error Code 4313 – Low Pure Product No Flow
Error Code 4313 – Low Pure Product No Flow

product has no flow rate compared with the high product used in the blend during a blended
transaction.
The error is displayed on the PPU display for any product using this low product.


Troubleshooting
1 Check the low pure product flow rate.
Error Code 4314 – High Pure Product No Flow
Error Code 4314 – High Pure Product No Flow

product has no flow rate compared with the low product used in the blend during a blended
transaction.


Troubleshooting
1 Check the high pure product flow rate.
3 Verify proper voltage to the valve.
Error Code 4315 – Low Pure Product Selected but High Product Flowing
Error Code 4315 – Low Pure Product Selected but High

Product Flowing

product has no flow but the high product has flow.

• Pulsers are connected incorrectly.

• Valves are connected incorrectly.
Troubleshooting
1 Verify that the pulsers to PCN connections are correct.
2 Verify the Ecometer cabling to ensure Ecometers are plugging into the correct connectors.
3 Verify the valve cabling to ensure that valves are connected to the correct locations on the
PCN.
Error Code 4316 – High Pure Product Selected but Low

Product Flowing

product has no flow but the low product has flow.

• Pulsers are connected incorrectly.

• Valves are connected incorrectly.
Error Code 4322 – Valve Board Not Responding
Troubleshooting
1 Verify that the pulsers to PCN connections are connected to the correct positions.
2 Verify the Ecometer cabling to ensure Ecometers are connected to the correct connectors.
3 Verify the valve cabling to ensure that valves are connected to the correct locations on the
PCN.
Error Code 4322 – Valve Board Not Responding

This super major error is generated when the PCN fails to detect valves or the valve board at
startup.
Note: This error is applicable to all model types.

• Damaged/malfunctioning valve coils

• Damaged/malfunctioning valve interface board
• Damaged/malfunctioning cables between the PCN and the valve boards.
• Damaged/malfunctioning cables between the power supply and the valve board.
• Improper output voltage from the power supply to the valve board.
Troubleshooting
1 Test and verify that the cable is connected to P1102 of the PCN.
2 Test and verify that the cable is connected to P1201 of the M02044 Proportional Valve
Converter, M08223 Ultra-Hi Interface, or M00035 Digital Valve Converter.
3 Test and verify that the cable is correct and the voltage is appropriate for the cable attached to
P1206 of the Digital Valve Converter.
P1200 of the M02044 Proportional Valve Converter.
P1206 of Ultra-Hi Interface.
6 Validate that valves are installed and cables are placed properly above valve control PCA.
Error Code 4329 – Leaky Valve
Error Code 4329 – Leaky Valve

This medium error is generated when the PCN detects improper forward pulses from one of
the pulsers during a blended transaction.
The error is displayed on the PPU display for the product on which pulses are detected. For
example, during a transaction, a blended mid-grade is being dispensed and the PCN detects
forward pulses from a pulser that is used for the blend that should be closed, causing a blend
tolerance error.

• Damaged/malfunctioning Valve Interface PCA
Troubleshooting
1 Using the laptop tool, identify the affected grade in the event log.
2 Authorize the opposite side of the unit on the affected grade to pressurize the product line.
3 Without authorizing the unit, trigger the nozzle to test for product flow.
4 If flow is detected, test for voltage supply to the valve. If the voltage is not detected, 
repair/replace the valve.
5 If the voltage is being supplied to the valve, the issue is caused by a component in the pump
electronics. Swap the valve interface PCA.
6 If the error persists, swap the PCN unit.
7 Swap the cable connecting to the PCN at P1102 (Valve Control) connecting to the Valve
Interface PCA.
Error Code 5047 – Reverse Flow Detected

This medium error code is generated when the PCN detects reverse pulses from a connected
pulser.
Note: This error is applicable primarily to multi-product, single-hose units, though it can
occur on single product units such as the Ultra-Hi.
Non-blending units display this error on the PPU display for the pulser on which the reverse
flow was detected. Blending units display this error on the PPU display for any product using
the pulser on which the reverse flow is detected.
The quadrature and higher pulsers detect the correct rotational direction by monitoring the first
20 pulses every time the dispenser is power cycled. In case the pulser replaces an existing
pulser and it turns (or is turned) in the wrong direction for the first 20 pulses or more after
power cycling the unit, it will establish the rotational direction as being correct. The
subsequent delivery will result in an EC 5047. To avoid this, do not assemble or rotate a “live”
pulser in the wrong direction just after replacement or power cycle. If the pulser is
inadvertently rotated incorrectly, you can correct the condition by powering the unit down and
taking a backup, and ensuring that the pulser turns in the proper direction for the first 20
pulses.
Possible Causes – All Encore Pulser Types except Ultra-Hi and Coriolis
(DEF) Meter
• The dispenser is not programmed for encrypted pulsers (if equipped or installed).
• Leaking meter check valve
• Air in the product line or line hydraulics is causing pulser jitter
• Damaged PCN

• Incorrect initial pulser rotation

• Damaged PCN
Note: Ultra-Hi units with the liquid controls meter do not have a meter check valve. Any
reverse pulses detected are likely to be caused due to fluctuations in line pressure.
Possible Causes – Coriolis (DEF) meter

• Air in the unit or line hydraulics causing pulser jitter

Note:To move the pulser on a Coriolis meter, the Coriolis electronics must be moved. The
purple meter programming chip must match with the meter hydraulics.

• Damaged PCN
Troubleshooting
1 Using the laptop tool, identify the affected meter in the event log.
2 Check whether the unit hydraulics have been recently serviced. If yes, ensure that it has been
properly purged after the servicing.
3 Warmstart the unit and test the affected product.
4 Authorize another product on the affected side. If the pulser/meter is a type where the linkage
is visible, look for the pulser/meter turning backwards.
5 Replace the meter check valve for the affected meter.
Error Code 5049 – Unauthorized Flow Detected
Error Code 5049 – Unauthorized Flow Detected

PCN V2.8.60 and Earlier:
This medium error is logged when the PCN detects forward pulses and the unit is not
authorized to dispense.
PCN V2.9.42 and Later:

This minor error is logged only when the PCN detects forward pulses with a flow rate of 
5 gpm or higher and the unit is not authorized to dispense.
Notes: 1) This error is applicable to all unit types with Sandpiper electronics of any
generation.
2) This error may display on the PPU displays or be logged only, depending upon the
configuration of CC 91 FC 31.

• Air in the unit or line hydraulics

• Fluctuations in the line pressure causing pulser rocking (Ultra-Hi only)
• Damaged/malfunctioning valve allowing flow when the unit is not authorized
• Debris in the valve
• Damaged/malfunctioning Valve Interface PCA (varies dependent upon valve type)
Further Information
When troubleshooting this issue, ensure that the Submersible Turbine Pump (STP) for the
product being investigated is running during the process. While starting up a unit or site,
ensure that the product line has been properly purged. To test this issue without the unit being
authorized, it may be necessary to authorize the opposite side or another unit. The STP should
remain ON during the troubleshooting process. Verify first if the product being investigated
will flow without authorization.
Troubleshooting
If the flow continues with the unit powered down, repair/replace the affected valve.
If the flow stops when the unit is powered down, proceed as follows:
1 Unplug the cable connection from P1102 (valve control) from the valve interface PCA.
3 If the flow stops, inspect the valve control cable for damage. If no damage is present, proceed
to step 4.
4 Cold start the PCN.
5 Swap the PCN.
6 Swap the valve control board.

Error Code 5050 – Invalid Pulser Pattern

This medium error is generated when the PCN detects an erratic pulse pattern from a
connected pulser.
Note: This error applies to all unit and pulser types, though the causes may vary.
Non-blending units display this error on the PPU display for the pulser on which the erratic
pulse pattern was detected. Blending units display this error on the PPU display for any
product using the pulser on which the erratic pulse pattern was detected.
Possible Causes – Standard (Non Ultra-Hi) Pulser and Ecometer

Note: Ecometer pulsers are not independently serviceable. Moving the pulser requires
moving the entire Ecometer assembly.
• Air in the unit or line hydraulics causing pulser jitter.
• Incorrect calibration factor. For example, CC 82 (calibration measure capacity)
programmed to 50 gallons and the unit was calibrated with a 5-gallon test measure. To
clear the calibration factor, change the volume unit type in CC 71 to 0 for unprogrammed,
and then exit programming. After the unit reboots, reenter programming and change
CC 71 back to the proper value; verify CC 81 and recalibrate.
• Flow control error. For example, CC 80 (maximum flow rate) programmed to a value of
10, but the unit can not properly throttle the flow due to a hydraulic or electronic failure.

• Damaged or defective Intrinsically Safe Barrier PCA
• Unstable pulser voltage through the Intrinsically Safe Barrier PCA F1 fuse
• Incorrect calibration factor. For example, CC 82 (Calibration measure capacity)
programmed to 50 gallons and the unit was calibrated with a 5-gallon test measure.
Possible Causes – Coriolis (DEF) Meter


Note: To move the pulser on a Coriolis meter, the Coriolis electronics must be moved. 
The purple meter programming chip must remain matched with the meter hydraulics.
• Incorrect calibration factor. For example, CC 82 (Calibration measure capacity)
programmed to 50 gallons and the unit calibrated with a 5-gallon test measure.
Special Consideration Regarding Coriolis (DEF) Meters

Error Code 5050 may be displayed while purging the unit on a startup, or due to hydraulic
service, or air introduced into the system in another area. It is necessary to plug a standard
pulser into the PCN and spin the pulser manually to purge the system. Once the system is
properly purged, reconnect the Coriolis meter and proceed.
Troubleshooting
1 Using the NGD Laptop Tool, identify the affected pulser in the event log.
2 Verify for proper unit programming.
3 Verify whether the unit hydraulics have been recently serviced. If yes, ensure that it has been
properly purged and calibrated after the servicing.
4 Check the pulser wiring and connections for proper termination. Reseat, if necessary.
5 Verify that no corrosion exists on the pulser wiring connections. Clean, if necessary.
6 Warmstart the unit, and verify that the error condition is rectified.
7 Test the pulser to check if the issue persists. If yes, swap the pulser from one position to
another.
8 If the issue still persists, replace the pulser.
9 If the issue does not persist, troubleshoot the associated PCAs (PCN, Coriolis Interface, 
and so on).
Additional Information Regarding the Combined Pulser
Troubleshooting Steps
To troubleshoot the combined pulser, proceed as follows:
1 Visually observe the pulser and the connection to the PCN. Check for any wire that may be
pinched, cut, or otherwise not seated correctly in the electronics cabinet, and verify that no
corrosion exists on the pulser wiring connections.
Figure 4: Pulser Wiring
2 Using the laptop tool, verify the affected pulser. Pull the pump logs from the PCN and verify
the error code (EC 5050) in the events logs. If the logs do not show errors for multiple days
straight, install the Pulser Plate Kit (M14794K001) only. If the log shows four or more EC
5050 errors in a row for multiple days straight, replace the pulser and install the Pulser Plate
Kit for the pulser pair for the pulser that is showing this error.
Figure 5: Pump Log
Note: The example in Figure 5 does not show multiple days of errors as explained in 
step 2.
3 When installing the Pulser Plate Kit, ensure that the alignment of the pulser is correct. For
proper alignment, use the Pulser Gauge (M14437B001) (see Figure 6).
The example in Figure 6 shows the difference between proper and improper meter shaft
alignment.
Figure 6: Proper and Improper Alignment
(i) (ii)
Pulser Gauge indicating an acceptable Pulser Gauge indicating an
meter shaft alignment. acceptable meter shaft alignment.
Meter and/or meter manifold must
be repositioned.
Note: Do not discard the pulser gauge. This is a service tool that can be used for
future maintenance repairs of pulsers or meters.
Do not confuse EC 5050 at power cycle with an EC 5050 on units that have been
running for some time, as air in the line or incorrectly calibrating a unit can cause this
error, especially at power cycle.
Identifying the Correct Pulser

It is crucial that the correct pulser be identified during troubleshooting. Figure 7 explains
where and how the pulsers are assigned and mounted within the electronics cabinet. For
example, if ePulser_ 7 is referenced in an error in the event log, the referenced pulsers is the
Product 3 side B pulser (see Figure 7).
Figure 7: Identifying the Correct Pulser
M14794K001 Pulser Plate Kit

Figure 8 shows the parts included in the Pulser Plate Kit.
Figure 8: Pulser Plate Kit
Space Plate Security

Screws (3X)
M14794K001 Pulser Plate Kit

Part Number Description Quantity
M14794B001 Spacer Plate 2
M07335B009 Security Screw 6
Installation
To install the Pulser Plate Kit, proceed as follows:
1 Remove the existing pulser with the tool referenced in Service Bulletin 1885 [(Hex Drill Bit
(M07335B203) or Hex Key Wrench (M07335B103)] and place the plate at the same position
where the pulser was originally located.
2 Place the pulser over the plate and install the new longer security screws to complete the
Pulser Plate Kit installation (see Figure 9).
Figure 9: Installing Pulser Plate Kit
Note: For complete installation instructions, refer to MDE-5246A Pulser Spacer Kit
(M14794K001) Installation Instructions.
Error Code 5056 – Calibration Switch on During Startup/Transaction
Error Code 5056 – Calibration Switch on During 

Startup/Transaction

Prior to PCN V03.1.03, this super major error is generated on power cycling the unit with the
security switch in the ON position (to the right).
Note: This error is applicable to unit types with Sandpiper electronics of any generation with
PCN V1.8.00 or later.
The error is displayed on both sides of the door node displays.

• The security switch is ON (to the right) at start up.

• The security switch was turned to the ON position (to the right) during a transaction.
• Damaged/malfunctioning security switch
Troubleshooting
To rectify this super major error (units with versions before PCN V03.1.03), proceed as
follows:
2 Turn the security switch in the OFF position (to the left).
4 If the error persists or a different security error is displayed, perform a warmstart.
5 Verify that the security errors have been rectified.
Note: Power cycling the unit with the security switch in the ON position (to the right) is part of
rectifying certain error codes. For more information, refer to Service Bulletin 2476.
To rectify this medium error (for units with PCN V03.1.03 or later), proceed as follows:
1 Close the security switch.
2 Verify that the error codes are clear.
Error Code 5091 – ATC Option Set but ATC Node Not Detected
Error Code 5091 – ATC Option Set but ATC Node Not
Detected

This super major error is generated when the unit is power cycled but does not detect an
installed Automatic Temperature Compensation (ATC) node. It also is applicable to a system
that is running where an ATC node is removed.
Note: This error applies only to unit types with ATC systems installed.

• Improper ATC node connection

• Damaged/malfunctioning ATC node
Troubleshooting
1 Verify that the unit has the ATC option installed.
2 Verify that the ATC node is connected to the LON bus.
3 Verify that the ATC node has power.
4 Swap the ATC node with another unit.
Error Code 5092 – ATC Node Detected but ATC Option Not Enabled
Error Code 5092 – ATC Node Detected but ATC Option 

Not Enabled

This super major error is generated when the unit is power cycled and detects the installed
ATC node, but the ATC is not enabled on the dispenser.
Note: This error is applicable only to unit types with ATC systems installed.

Improper unit programming.
Troubleshooting
1 Verify that the unit has ATC installed.
2 Verify that CC 91 and FC 6 is set to 2.
Error Code 5098 – ATC T-Meter Module Not Connected
Error Code 5098 – ATC T-Meter Module Not Connected

This super major error is generated when the unit is power cycled and recognizes a valid ATC
node but the T-Meter is not recognized. It can also be generated in a unit where the T-Meter is
removed after startup.

• Improper T-Meter module connection

• Damaged/malfunctioning T-Meter module
• Damaged/malfunctioning Intrinsically Safe Barrier PCA
Troubleshooting
1 Verify that the T-Meter module is connected and power cycled.
2 Verify that the fuses in the Intrinsic Safety (I.S.) Barrier Assembly are working.
3 If the unit has a Junction Box (J-box), verify that the J-box connections are intact.
4 Swap the T-Meter module with another unit.
5 Swap the Intrinsically Safe Barrier Assembly with another unit.
Error Code 5101 – ATC T-Meter Not Communicating
Error Code 5101 – ATC T-Meter Not Communicating

This super major error is generated when the unit is powered up, and recognizes a valid ATC
node and a valid T-meter but the T-Meter is not communicating correctly. It can also occur in a
unit where the T-Meter stops communicating correctly after startup.

• Improper T-Meter module connection

• Damaged/malfunctioning T-Meter module
Troubleshooting
1 Verify that the T-Meter module is connected and power cycled.
2 If the unit has a J-box, verify that the J-box connections are intact.
3 Swap the T-Meter module with another unit.
Error Code 5115 – Door Node Download Error
Error Code 5115 – Door Node Download Error

This major error is generated when the PCN is unable or is not authorized to communicate
with a door node.
The error is displayed on the opposite side from the node the PCN cannot communicate with,
or on the new node display on replacement. In some circumstances, such as incorrect jumper
settings, the error may be displayed on both sides. The error may appear when a transaction is
attempted.


• Damaged LON cable
• Incorrect door node jumper setting
Troubleshooting
1 Verify that the “Neuron Status” LED on either of the door nodes is ON or flashing. If the LED
is ON or flashing, the door node must be replaced.
2 Check the side select jumper on the door nodes.

Note: Side 1(A) indicates No jumper installed; Side 2(B) indicates jumper installed.
3 Verify that the LON cables are not damaged and are placed properly.
4 Bypass the security, and then enter and exit programming with a valid level 2, 3, or 4 PIN
code.
5 If the error persists, replace the door node on the opposite side where the error is displayed.
Note: If the unit being serviced is standalone, you do not need to bypass security prior to
entering and exiting programming with a valid level 2, 3, or 4 PIN code.
Further Information
Door Node errors may show on the opposite side from where the error occurred. The reason is
that when the node in error is not able to display errors, the PCN displays the error on any
other communicating door node. This door node could be opposite to the one where the error
is actually generated. The heartbeat LED on the Door Node 4 and below should be solid at a
normal idle state. The heartbeat LED on the Door Node 5 should flash at a normal idle state.
Error Code 5116 – Door Node Data Download Incomplete
Error Code 5116 – Door Node Data Download Incomplete

This major error is generated when the PCN is unable to complete a redundant storage
download from a door node.
The error is displayed on the opposite side from the node the PCN cannot communicate with,
or on the new node display on replacement. In some circumstances, such as incorrect jumper
settings, the error may appear on both sides of the display. The error may appear when a
transaction is attempted.
If the node where the error is originally generated is not able to display any errors, the PCN
displays the error on any other communicating door node. This door node could be opposite to
the one where the error is actually generated. The heartbeat LED on the Door Node 4 and
below should be solid at a normal idle state. The heartbeat LED on the Door Node 5 should
flash at a normal idle state.


• Damaged LON cable
Troubleshooting
1 Verify that the “Neuron Status” LED on either door node is not illuminated or flashing. If the
LED is ON or flashing, the door node must be replaced.
2 Check the side select jumper on the door nodes.

Note: Side 1(A) indicates No jumper installed; Side 2(B) indicates jumper installed.
3 Verify that the LON cables are not damaged and are placed properly.
4 Bypass the security, and then enter and exit programming with a valid level 2, 3, or 4 PIN
code.
5 If the error persists, replace the door node on the opposite side where the error is displayed.
Note: If the unit being serviced is standalone, you do not need to bypass security prior to
entering and exiting programming with a valid level 2, 3, or 4 PIN code.
Error Code 5139 – Push-To-Stop Button Stuck
Error Code 5139 – Push-To-Stop Button Stuck

This major error code is generated when the PCN detects that a button, such as a Push-To-Stop
button, is stuck.
Note: This error is applicable to any generation Sandpiper electronics.
The error is displayed on the PPU display on the affected side.

• Damaged/malfunctioning keypad
• Damaged/malfunctioning keypad cable
Note: The component causing the issue may be on either side of the unit.
Troubleshooting
1 Unplug all membrane keypads on the unit including CRIND soft and auxiliary keys, as well as
any push-to-stop keys.

Note: These keys may be installed but covered up by a blank overlay.
4 Plug the keypads back individually, and test each key for proper operation until the component
causing the issue is found.
5 If the error persists, a keypad was likely missed. Check the back of the printer doors for a
keypad connection, and the back of the Encrypting PIN Pad (EPP) for an auxiliary keypad
connection.
Note: PCN V2.9.42 or later enables enhanced detection of this error.
Error Code 5142 – Push-To-Start Button Stuck
Error Code 5142 – Push-To-Start Button Stuck

This major error code is generated when the PCN detects that the Push-To-Start button
connected to the unit is stuck.
Note: This error is applicable to any generation Sandpiper electronics.
The error is displayed on both sides of the PPU displays.

• Damaged/corroded PPU PCA or assembly

• Damaged grade select button
• Damaged/corroded PPU cable
• Damaged grade select ‘soda’ button
• Damaged/malfunctioning keypad on either side of the unit
• Damaged/malfunctioning keypad cable
Troubleshooting
1 Unplug all membrane keypads on the unit including CRIND soft and auxiliary keys, as well as
any push-to-stop keys.

Note: These keys may be installed but covered up by a blank overlay.
4 Plug the keypads back individually, and test each key for proper operation until the component
causing the issue is found.
5 If the error persists, a keypad was likely missed. Check the rear side of the printer doors and
the rear side of the EPP for a missing auxiliary keypad connection.
Note: PCN V2.9.42 or later enables enhanced detection of this error.
Error Code 5150 – PPU Display(s) Not Addressed Correctly
Error Code 5150 – PPU Display(s) Not Addressed Correctly

This major error is generated when the PCN detects improper addressing of the PPU
display(s).
Note: This error applies to unit types with Sandpiper electronics with PCN software V3.3.32
or later.

• Incorrect unit type programming in CC 90

• Incorrect PPU jumper setting
Troubleshooting
1 Validate unit type programming in CC 90.
2 Validate PPU jumper settings.
Error Code 5151 – Door Node(s) Not Addressed Correctly

This major error is generated when the PCN detects improper addressing of the door node(s).
Note: This error applies to unit types with Sandpiper electronics with PCN software V3.3.32
or later.

• Incorrect unit type programming in CC 90

Note: For +1 unit types, the Door Node OPT jumper (JP6) should be installed.
Troubleshooting
1 Validate unit type programming in CC90.
2 Validate door node jumper settings.
Error Code 5300 – PPU Value Changed
Error Code 5300 – PPU Value Changed

This informational error is generated when the PCN receives a price update from the Point of
Sale (POS) and updates the PPU displays.
Note: This error is applicable to all unit types with Sandpiper electronics of any generation
prior to V01/02.8.60.
The error is displayed in the logs only.

• The unit received a price update from the POS.

• A discount was applied that changed the price displayed to the customer.
• The POS lost communication with the unit and updated prices when the unit was returned
to service. Depends on POS type and configuration.
Troubleshooting
To rectify this error, proceed as follows:
1 Using the laptop tool, pull the event log.
2 Verify that the unit is displaying correct prices.
3 Verify that the time/date stamp in the logs is consistent with a price change sent from the POS.
4 Check if the site is utilizing any loyalty program, or any other program that would lower the
price.
5 Ask the site if the POS appears to be losing communication with the unit. If the
communication drops intermittently, identify other errors in the event log.
Error Code 5417 – Door Node 5 Software Not Compatible with PCN Software
Error Code 5417 – Door Node 5 Software Not Compatible

with PCN Software

This super major error is generated when the PCN determines that the Door Node 5 software is
below V02.0.59.
Note: This error applies to all unit types with Door Node 5 and PCN V04.2.21 or later.

• A software version older than V02.0.59 is loaded on door node 5(s)
Note: This error is not indicative of a Door Node or PCN hardware issue.
Troubleshooting
To rectify this super major error, upgrade the door node 5(s) to V02.0.59 or higher using the
Encore Laptop Tool.
Error Code 5600 – Fuel Density not Set with VRC or ATC Enabled
Error Code 5600 – Fuel Density not Set with VRC or ATC
Enabled
This super major error is displayed when the unit has been programmed to enable Vapor
Recovery (VRC) or ATC, and the fuel density value in CC 75 has not been configured.

• ATC/VRC is enabled and fuel density (CC 75) has not been properly configured
• Unit configuration error in CC 90 or 91
Troubleshooting
1 Verify that the unit type set in CC 90 is correct.
2 Verify that CC 75 has been properly configured for the desired fuel density value. Fuel density
cannot be left at the default of 0 for any product configured in CC 90.
Programming Details
For V2.8.60 or earlier, proceed as follows:
1 Select the side.
2 Select the product.
3 Select the density code.
For V2.9.42 or higher, proceed as follows:
1 Select the side.
2 Select the meter number.
3 Select the density code.
Meter Layout Chart
Fuel Density Product Code Meter Number (Side 1,2)

1 – Gasoline 1 1, 2
2 – Diesel (Disables VaporVac) 2 5, 6
3 – Diesel Exhaust Fluid 3 3, 4
4 – Ethanol 4 8, 7
Error Code 5602 – Door Node Software Updated While Security Switch Not ON
Error Code 5602 – Door Node Software Updated While

Security Switch Not ON

This super major error code is generated when the PCN detects that the door node software has
been updated while the security switch is in the OFF position (to the left).
with PCN V2.9.06 or later.

Door node software has been updated while the security switch was in the OFF position 
(to the left).
Troubleshooting
2 Turn the security switch in the ON position (to the right).
4 Verify that the EC 5602 has been rectified, and that an EC 5056 is been displayed.
5 Turn the security switch in the OFF position (to the left) and verify that all errors have been
rectified.
6 From the manager keypad, press F1, and then F2.
7 Verify that all errors have been rectified.
Error Code 5603 – ATC Node Software Updated While Security Switch Not ON
Error Code 5603 – ATC Node Software Updated While

Security Switch Not ON
This super major error code is generated when the PCN detects that the ATC Node software
has been updated while the security switch is OFF (to the left).
with PCN V2.9.06 or later.

ATC node software has been updated while the security switch was in the OFF (to the left)
position.
Troubleshooting
2 Turn the security switch in the ON position (to the right).
4 Verify that the EC 5603 has been rectified and that an EC 5056 is been displayed.
5 Turn the security switch in the OFF position (to the left) and verify that all errors are cleared.
6 From the managers keypad, press F1, and then F2.
7 Verify that all errors have cleared.
Error Code 5616 – Pump and Door Node Storage Match

This informational error is generated when the PCN completes the internal startup procedures
and no redundant storage update is necessary.
The error is displayed in the event logs only.

Normal startup of the unit.
Troubleshooting
Troubleshooting is necessary only in case of error resulting in unexpected power cycles.
Note: If multiple errors are noted in the event log, it may be necessary to troubleshoot why the
unit is repetitively losing power or being power cycled.
Error Code 8025 – Encrypted Pulser: ID Mismatch
Error Code 8025 – Encrypted Pulser: ID Mismatch

This major error code is generated when the PCN detects that the ID of an installed encrypted
pulser does not match the ID recorded in the PCN. The error is designed to stop unauthorized
pulser connections. When a pulser that was working previously shows this error, it suggests
that something is wrong with the pulser and it should be replaced.
with encrypted pulsers and PCN V2.9.28 or later.
The error is displayed on the PPU displays for associated pulsers.

• A new encrypted pulser has been installed.

• An encrypted pulser has been moved to another position.
• Damaged/malfunctioning encrypted pulser
Troubleshooting
1 Bypass the PCN security.
2 From the manager keypad, press F1, enter in the level 4 PIN number, and then press Enter.
3 Press “84” and then press Enter.
4 Turn the security switch ON.
5 Press “1” and then press Enter.
6 Turn OFF the security switch.
7 Press F2 to exit programming.
8 Verify that the error has been rectified.
9 If the error still persists, replace the pulser.
10 After clearing the error or replacing the pulser, run a test transaction on the grade or grades
that reported the error previously.
Error Code 8040 – Encrypted Pulser: Communication Interrupt
Error Code 8040 – Encrypted Pulser: Communication

Interrupt

This major error code is generated when the PCN detects that the communication from an
installed encrypted pulser to the PCN has been interrupted.
The error is displayed on PPU displays for the associated pulsers.

• Damaged/malfunctioning encrypted pulser cabling

Troubleshooting
Note: Before proceeding to step 1, ensure that the unit is power cycled for five minutes with
the new pulser installed in it.
1 Verify that the encrypted pulser cabling is properly plugged in and not damaged.
2 Power cycle the unit and verify that the error is rectified.
3 Pull event logs and check for reccurrences.
4 If the error persists, swap the encrypted pulser cabling with another position to isolate the
encrypted pulser.
Note: Swapping positions with an encrypted pulser will generate an EC 8025. For more
information, refer to “Error Code 8025 – Encrypted Pulser: ID Mismatch” 
on page 3-48.
5 If the error still persists, replace the encrypted pulser.
6 If the error is not resolved by replacing the pulser, check the PCN connection and replace the
PCN if required.
Error Code 8041 – Encrypted Pulser: Missing Data
Error Code 8041 – Encrypted Pulser: Missing Data

This major error code is generated when the PCN detects that the data transmission from an
installed encrypted pulser to the PCN has been interrupted.
The error is displayed on the PPU displays for the associated pulsers.


Troubleshooting
2 Power cycle the unit and verify that the error is rectified. If the error is not rectified, bypass
security, enter level 4 programming, and exit.
encrypted pulser.
on page 3-48.
PCN if required.
Error Code 8042 – Encrypted Pulser: Missing Clock
Error Code 8042 – Encrypted Pulser: Missing Clock

This major error code is generated when the PCN detects that the clock data transmission from
an installed encrypted pulser to the PCN has been interrupted.


Troubleshooting
2 Power cycle the unit and verify that the error clears.
encrypted pulser.
on page 3-48.
PCN if required.
Error Code 8044 – Encrypted Pulser: Checksum Error
Error Code 8044 – Encrypted Pulser: Checksum Error

This major error code is generated when the PCN detects that the checksum sent from an
installed encrypted pulser to the PCN is incorrect.
with encrypted pulsers and PCN V2.9.28 or later loaded.


Troubleshooting
2 Power cycle the unit and verify that the error clears.
encrypted pulser.
on page 3-48.
PCN if required.
Error Code 8046 – Encrypted Pulser: Lift Off Detection

This major error code is generated when the PCN detects that an installed encrypted pulser has
detected a liftoff event.
Once this error has occurred, it will be persistent through a power cycle. The error is cleared
only when level 4 programming is entered using a valid PIN code and programming is exited.
Note: Prior to performing this action, security must be properly bypassed.

• The encrypted pulser is not properly mounted.

Troubleshooting
1 Verify that the encrypted pulser is properly mounted and shows no sign of tamper.
2 Verify that the spring is installed correctly.
3 Ensure that the white collar moves up and down freely.
4 Bypass the PCN security.
5 On the manager keypad, press F1, type any level PIN number, and then press Enter.
6 To exit programming, press F2.
7 Verify the error has been rectified.
8 Perform a test transaction to verify proper operation.
Coldstarting Procedure
4 – Coldstarting the PCN
With this procedure, relevant regulatory data and some configuration data will be retained.
Any other coldstart method will not retain this data. Retained data includes the following:
• Blend ratios
• W&M counters
• W&M logs
• Volume unit type
• Calibration factors
• Money and volume totals
• Real time money setting
• Two-wire reported money volume type setting
• Real-time data format setting
• Secure Pulser configuration
Note: Always verify that all programming settings are programmed properly after a coldstart
or upgrade. This includes any flow rate or decimal point programming options, and
pulser options.
To coldstart the PCN, proceed as follows:
2 On the PCN, install a jumper onto JP5 (marked coldstart).
3 Disconnect the two-wire from P1109 on the PCN.
4 Unseal the security switch and place in the ON position (to the right).
6 Verify that when the PCN comes online, “E 5” is shown on the door node display.
7 Remove the jumper from JP5, being careful not to remove JP6.
9 After the PCN version shows on the door node, verify that “5056” is shown in the product 1
PPU window.
10 Place the security switch into the OFF position (to the left).
11 Restart the unit by pressing F1 and then F2 on the manager’s keypad. You will hear a double
beep as the security has not yet been bypassed.
12 Reprogram the dispenser. Ensure that only the information listed above is retained.
Note: Wait for five minutes for security timeout before entering the programming.
13 Reseal the security switch with a regulatory agency approved seal.
Note: Ensure that no service to the door nodes occurs during this procedure or regulatory
data can be lost.
Related Equipments
5 – Replacing the PCN
Related Equipments
The following is the list of related equipments:
• E700S
• E500S/E-CIM
• E500
• Eclipse
Potential Issues
When replacing the PCN, failing to follow the recommended procedure risks loss of
calibration, pump totals, and programming details.
Symptoms
If the new procedure listed in the section “Replacing PCN” is not followed, the dispenser
might lose calibration, pump totals, and all previous programming details.
Remedy
Follow the steps listed in “Replacing PCN” until further notice. This procedure helps to ensure
that calibration, pump totals, and programming details are not lost.
Ensure that you follow the exact sequence as described in the section
“Replacing PCN”. If this process is not followed, you might lose programming
and have to recalibrate and reprogram the PCN.
Replacing PCN
To replace the PCN, proceed as follows:
Note: Record the Pump Totals, if applicable. Totals can be re-entered later in this process.
1 Isolate the two-wire from the POS.
2 Unseal the security (W&M) switch.
3 Turn the security switch to the ON position.
Replacing PCN
4 Update the software on the existing PCN of the dispenser to the version that is printed on the
label of the new PCN that you are installing.
5 After the PCN software upgrade has completed, remove the AC unit power. To initialize the
new PCN, replace the PCN and reconnect all the cables removed, except the Door Node LON
cables.
6 Ensure that the security switch is still in the ON position.
7 Switch ON the AC Power to the dispenser.
8 Wait for the Heartbeat LED (D14) on the PCN to blink for 60 seconds.
Note: The blinking Heartbeat LED indicates that the PCN software has finished booting. If
the Heartbeat LED blinks, stops blinking, and then starts blinking again, that is an
indication that the PCN did not boot up correctly.
9 Remove the AC power to the dispenser. This concludes the new PCN initialization.
10 Reconnect the Door Node LON cables to the PCN.
11 Switch ON the AC Power to the dispenser.
12 Re-enter pump totals (if applicable).
13 Switch OFF the security switch.
14 Connect the two-wire to establish communication with the POS.
15 Test the dispenser for proper operation and communication.
16 If necessary, notify your local W&M office that you broke the seal on the security switch to
repair.
This bulletin does not authorize any site visits to perform any warranty work.
Index
Index
E H
Error Code 1 3-1 Hazardous Locations 3-1, 4-1, 5-1
Error Code 2 3-2 Hex Drill Bit 3-32
Error Code 3 3-2 Hex Key Wrench 3-32
Error Code 4 3-3
Error Code 5 3-4
P
Error Code 10 3-5
Pulser Plate Kit 3-32
Error Code 12 3-7
Push-To-Stop Button Stuck 3-40
Error Code 20 3-8
Error Code 24 3-11
Error Code 26 3-12 S
Error Code 29 3-13 Service Protocol 1-2
Error Code 31 3-14
Error Code 44 3-15
Error Code 46 3-15
Error Code 50 3-15
Error Code 4307 3-17
Error Code 3-7
MDE-5339C Encore® and Eclipse® with Sandpiper® Electronics Troubleshooting Guide · September 2020 Index-1
NEC® and NFPA 70® are registered trademarks of the National Fire Protection Association. Sandpiper® is a registered trademark of Warren
Rupp, Inc.
© 2020 Gilbarco Inc.

7300 West Friendly Avenue · Post Office Box 22087
Greensboro, North Carolina 27420
Phone (336) 547-5000 http://www.gilbarco.com · Printed in U.S.A.
MDE-5339C Encore® and Eclipse® with Sandpiper® Electronics Troubleshooting Guide · September 2020

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What approvals and certifications are mentioned for the products?

Encore® and Eclipse® with

Federal Communications Commission (FCC) Warning

National Conference of Weights and Measures (NCWM) - Certificate of Conformance (CoC):

Non-registered trademarks Registered trademarks Service marks

Additional US and foreign trademarks pending.

This document is subject to change without notice.

2 – Important Safety Information 2-1

3 – Error Codes 3-1

Error Code Definition. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8

Error Code Definition. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-38

Possible Causes – Any Generation Sandpiper Electronics . . . . . . . . . . . . . . . . . 3-49

4 – Coldstarting the PCN 4-1

5 – Replacing the PCN 5-1

This page is intentionally left blank.

Units with Sandpiper Electronics

Error Severity Definitions

MDE-3804 Encore and Eclipse Start-up/Service Manual Encore and Eclipse

Using Replacement Parts

1 Visit the site.

3 Contact the Technical Support Department at 1-800-743-7501. To receive technical support,

Abbreviations and Acronyms

This page is intentionally left blank.

2 – Important Safety Information

Hazards and Actions

Spilled fuels, accidents involving pumps/dispensers, or uncontrolled fuel flow create a

The following actions are recommended regarding these hazards:

Collision of a Vehicle with Unit Fire at Island Fuel Spill

• Do not go near a fuel spill or allow anyone else in the area.

This page is intentionally left blank.

Error Code 1 – W&M Random RAM Database Corrupted

The error is displayed on the door node display on both sides.

Possible Causes – Any Generation Sandpiper Electronics

• Low voltage on the Q12674-01 PCN battery

1 On the manager keypad, press vol/total > Enter > Clear.

2 Press F1, and then F2.

3 Verify that the error is rectified.

After Resolving the Error

3 For any dispenser upgrading from V01.3.40, proceed as follows:

Error Code 2 – Application RAM Database Corrupted

Error Code Definition

Possible Causes – Any Generation Sandpiper Electronics

1 On the manager keypad, press F1, and then F2.

2 Verify that the error is rectified.

Error Code 3 – LON Configuration Error

Error Code Definition

Possible Causes – Any Generation Sandpiper Electronics

• Incompatible LON software

1 Verify that the LON software in use is compatible.

2 Verify that the LON is connected properly.

3 On the manager keypad, press F1, and then F2.

4 Verify that the error is rectified.

Error Code 4 – One or More Tasks Not Started

Error Code Definition

Possible Causes – Any Generation Sandpiper Electronics

• Improper PCN programming