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1 MULTICULTURAL DIVERSITY IN WORKPLACE FOR THE TOURISM PROFESSIONAL
I. Introduction to Multicultural Diversity
A system of beliefs and behaviors that recognizes and respects the presence of all diverse
groups in an organization or society, acknowledges and values their socio-cultural differences,
and encourages and enables their continued contribution within an inclusive cultural context
which empowers all within the organization or society.
II. Diversity in Organizations
Diversity in the workplace refers to an organization that intentionally employs a

workforce comprised of individuals with a range of characteristics, such as gender, religion, race,
age, ethnicity, sexual orientation, education, and other attributes.
III. Organizational Culture
Organizational culture is the collection of values, expectations, and practices that guide
and inform the actions of all team members. Think of it as the collection of traits that make your
company what it is.
IV. Developing Inter-organizational Culture
The culture at your organization sets expectations for how people behave and work
together, and how well they function as a team. In this way, culture can break down the
boundaries between siloed teams, guide decision-making, and improve workflow overall.
V. Sustaining Inter-organizational Culture
A constant factor is organizational culture. It is a common collection of rituals, values,

and activities, often referred to as "the way we do things." That is revealed in little things, such as
where workers sit for meetings at the assembly table or when they wear suits or jeans to work.
People grow up in a society that is part of everyday life, and this is deeply rooted in them, and
they can connect with it. (Increases role clarity), Leaders setting well-defined goals for employees
and outlining ways to efficiently execute those goals, Management implementing clear decision-
making processes and communication pipelines Engaged employees—who are carefully selected
and fairly compensated—producing work that prioritizes results.
VI. Personality Diversity
Diversity refers to all the ways in which people differ, including primary characteristics,
such as age, race, gender, ethnicity, mental and physical abilities, and sexual orientation; and
secondary characteristics, such as nationality, education, income, religion, work experience,
language skills, geographic. The hospitality industry is a uniquely diverse field because it relies
on a complex system of different businesses and a diverse set of employees and clients from
different backgrounds. Essentially, diversity in the hospitality industry means not just recognizing
differences but valuing them and understanding how these differences may impact the individual
experience. Both employees and customers come with a unique background, set of experiences
and cultural history.
VII. Cross-Cultural and Diversity Coaching

In cross-cultural and diversity coaching, one of the examples here is the OFWs in other
countries. Because as part of Tourism and hospitality we must learn different lifestyles or cultures
not only in our own country but also in other countries, and because of this Diversity Coaching
many other countries are hiring workers in other countries to work in them, and here they teach
all their language, culture, laws to the workers they hire.
VIII. Employee Engagement
Employee engagement is a workplace approach resulting in the right conditions for all
members of an organization to give of their best each day, committed to their organization’s goals
and values, motivated to contribute to organizational success, with an enhanced sense of their
own well-being.
KEY REALIZATIONS
In multicultural diversity, We would encounter various culture in our workplaces, so in order to

get along with other employees that you would be working with, you need to put an extra effort in
understanding their culture so you would know how to get along with them. There is also an already
existing culture in our workplace that we have to follow in order to maintain the respect and behaviors in
the workplace. We should maintain and develop those interorganizational culture for a better work
atmosphere and environment. Make sure to engage with other employees to build trust and relationships
with each other to improve the results of the employee’s performance.
In employee engagement here we must learn to get along with our employees or co-workers as
well as with other people because as a part of tourism and hospitality management we must have these
qualities. Just like when we go to another country and work there, cross cultural diversity coaching comes
in here, teaching everything like speech, law, culture, here we must study it so that we can do the work
given to us properly. And personal diversity here you can show what you are capable of if what you know
and the advantages of having a lot of work experience because the profession, we have chosen requires us
to know a lot. And this is where sustaining inter-organizational culture comes in, how do you do the
ethical or rules within the company, here you must have values, companionship, and respect for your
work colleagues.
References:
https://www.hourly.io/post/cultural-diversity
https://www.cultureamp.com/blog/benefits-diversity-in-workplace#:~:text=Diversity%20in%20the
%20workplace%20refers,%2C%20education%2C%20and%20other%20attributes.
https://www.achievers.com/blog/organizational-culture-definition/
https://blog.jostle.me/blog/why-is-organizational-culture-important
https://www.coursehero.com/file/78479882/Sustaining-inter-organizational-Culturedocx/
https://overproof.com/2020/06/15/the-importance-of-diversity-in-the-hospitality-industry/
https://engageforsuccess.org/what-is-employee-engagement/

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1 MULTICULTURAL DIVERSITY IN WORKPLACE FOR THE TOURISM PROFESSIONAL

I. Introduction to Multicultural Diversity

II. Diversity in Organizations

Diversity in the workplace refers to an organization that intentionally employs a

III. Organizational Culture

IV. Developing Inter-organizational Culture

V. Sustaining Inter-organizational Culture

A constant factor is organizational culture. It is a common collection of rituals, values,

VI. Personality Diversity

VII. Cross-Cultural and Diversity Coaching

VIII. Employee Engagement

In multicultural diversity, We would encounter various culture in our workplaces, so in order to

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