Multicultural Influence in Organization

SAZLIN NUR NAJIHAH BINTI MOHD SHARIFF (179089) DCE3418
Manager 1 – Lembaga Tabung Haji
A) WHAT DO YOU UNDERSTAND ABOUT WORK CULTURE IN THE

ORGANIZATION?
A work culture is the values, beliefs, attitudes, and behaviors that employees share
and use on a daily basis in their work. The culture determines how
employees describe where they work, how they understand the business, and how
they see themselves as part of the organization. As in this organization, LTH core
values are teamwork, professional, caring, committed and embracing change. LTH
expects their employees to behave the certain way which encompassing the core
values. For example, being punctual, respect others and superior, is the main
common culture
B) WHAT DO YOU UNDERSTAND ABOUT INDIVIDUAL CULTURE OF

EMPLOYEE IN THE ORGANIZATION?
Individual culture of employee in the organization is the lifestyle of a particular group

of people, which the individual belongs to, encompassing language, religion, cuisine,
social habits, music and arts.
C) DOES INDIVIDUAL CULTURE OF EMPLOYEES INFLUENCE WORK

CULTURE AND PERFORMANCE IN YOUR ORGANIZATION?
Yes. Although Lembaga Tabung Haji consist of all Muslim employees, which
majority is Malay, the Malay culture do influenced work culture and performance.
D) HOW DOES INDIVIDUAL CULTURE OF EMPLOYEES INFLUENCE WORK

In Lembaga Tabung Haji, for example, every time when the prayer time comes,
usually the managers and the employees would go to the surau and perform the
prayers together (berjemaah). That really emphasizes the caring value that LTH
trying to nurture in the organization. Plus, Islam is the main religion for Malays, so
where there are festivals like Hari Raya Puasa, every department will work together
to arrange an openhouse where all employees, corporate clients, retirees are
invited. That would certainly encourage teamwork and creates a better connection in
and out of the organization.
Manager 2 - NIOSH
A) WHAT DO YOU UNDERSTAND ABOUT WORK CULTURE IN THE

ORGANIZATION?
Work culture in culture is a system of shared assumptions, values, and beliefs,

which governs how people behave in organizations. These shared values have a
strong influence on the people in the organization and dictate how they dress, act,
and perform their jobs. As for NIOSH, all staff members must display high
commitment by ensuring the objective of teamwork is achieved. Interaction must be
free from falsehood and deceit. NIOSH expects loyalty and honesty from its staff and
service provides from the aspects of moral principles.
B) WHAT DO YOU UNDERSTAND ABOUT INDIVIDUAL CULTURE OF

EMPLOYEE IN THE ORGANIZATION?
Individual culture of employee in the organization is about the belief or lifestyle of

person. Cultures are vary, in NIOSH, there are Malay, Indian and Chinese culture,
working together toward achieving a common goal.
C) DOES INDIVIDUAL CULTURE OF EMPLOYEES INFLUENCE WORK

Yes.
D) HOW DOES INDIVIDUAL CULTURE OF EMPLOYEES INFLUENCE WORK

NIOSH is a multicultural organization, so, the individual culture may affect the work
culture as in communication. There is times where communication is the barrier for
employees to be productive because sometimes miscommunication occurred.
However, NIOSH will celebrate festivals for all culture, for example, the recent
festival which is Deepavali. When celebrating deepavali, the department will take
part to decorate the office, which involves people from different culture also. The
festivals is also the platform to share knowledge and bond with each other. So when
employees are bonded, the performance and the teamwork also improved.
Based on the findings of the interview, on the suggestion that I could suggest to
solve the problem is to improve cultural literacy of employees. One of the ways that
organization could improve cultural literacy is to provide/sent employees to a
multicultural training/ courses/ programs.
Besides, organization could also organize a program which includes employees

from various cultures like family day, bonding day, sports day and etc. Through this
way, employees could share the same interest and get to know each other more,
besides in the workplace.
As in some organization already applied, organization should celebrate festivals

from various cultures.

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SAZLIN NUR NAJIHAH BINTI MOHD SHARIFF (179089) DCE3418

Manager 1 – Lembaga Tabung Haji

A) WHAT DO YOU UNDERSTAND ABOUT WORK CULTURE IN THE

B) WHAT DO YOU UNDERSTAND ABOUT INDIVIDUAL CULTURE OF

Individual culture of employee in the organization is the lifestyle of a particular group

C) DOES INDIVIDUAL CULTURE OF EMPLOYEES INFLUENCE WORK

D) HOW DOES INDIVIDUAL CULTURE OF EMPLOYEES INFLUENCE WORK

A) WHAT DO YOU UNDERSTAND ABOUT WORK CULTURE IN THE

Work culture in culture is a system of shared assumptions, values, and beliefs,

B) WHAT DO YOU UNDERSTAND ABOUT INDIVIDUAL CULTURE OF

Individual culture of employee in the organization is about the belief or lifestyle of

C) DOES INDIVIDUAL CULTURE OF EMPLOYEES INFLUENCE WORK

D) HOW DOES INDIVIDUAL CULTURE OF EMPLOYEES INFLUENCE WORK

Besides, organization could also organize a program which includes employees

As in some organization already applied, organization should celebrate festivals

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