Ecf PDF

CUSTOMER / STORE COPY
(MNP Eligibility Checking Form)

Subscriber’s Name Date
Subscriber’s Mobile Number Time
Handset / Device Model Account No.
Transaction Type PREPAID TO PREPAID POSTPAID TO POSTPAID
PREPAID TO POSTPAID POSTPAID TO PREPAID
ELIGIBILTY CHECKLIST YES NO FRONTLINER’S REMARKS

PREPAID TO PREPAID
PREPAID TO POSTPAID
1. Mobile no./ Account no. is in ACTIVE status
2. NO porting activity done in the last 60 days
3. NO pending/ open Service Request/ Sales Order
4. MIN should have NO Fraud/ Blacklist tagging
5. Holder of the SIM is the Owner.
6. Mobile No./Account No. should NOT be a Retailer/ Dealer account.
7. No Outstanding Balance (Prepaid load/ loan)
POSTPAID TO POSTPAID
POSTPAID TO PREPAID
1. Mobile no./ Account no. is in ACTIVE status
2. NO Porting activity in the last 60 days
3. NO pending/ open Service Request/ Sales Order
4. MIN should have NO Fraud/ Blacklist tagging
5. NO active contract
6. NO Outstanding Balance
7. Requestor should be Subscriber in Record.
8. MIN should NOT be part of Bundled service or product
Checked by: Reviewed by:
Retail Store Specialist Retail Store Manager

Signature over Printed Name Signature over Printed Name
TERMS AND CONDITIONS

1. Any Prepaid active subscriptions to promos and / or remaining load balance will be forfeited upon porting to Postpaid
2. Any Postpaid active subscription/ add ons will be forfeited upon porting to Prepaid
3. Postpaid accounts should settle financial obligations for outstanding and recurring charges.
4. There will be a maximum of 4 hours downtime upon completion of Change Brand request.
5. The change in service shall be subject to the acceptance of the rules and polices of the new service (ex. Prepaid to postpaid or
vice versa)
6. Customer requesting for Porting must fully met the Eligibility Criteria
SUBSCRIBERS ACKNOWLEDGEMENT (Tick applicable box)
PREPAID TO POSTPAID POSTPAID TO PREPAID:

POSTPAID TO POSTPAID PREPAID TO PREPAID
I hereby acknowledge and accept the terms and conditions of I hereby acknowledge and accept the terms and conditions of
Mobile Number Portability in changing the Brand of my Prepaid MIN Mobile Number Portability in changing the Brand of my Postpaid
to a Postpaid Account. MIN to a Prepaid Account.
SMART SUBSCRIBER
Signature over Printed Name

PRIVACY NOTICE
Mobile Number Portability
Smart Communications, Inc. (“SMART”) respects your fundamental right to privacy and we commit to take great care
in safeguarding your personal data. As you make a Mobile Number Portability (“MNP”) request, and in compliance with
the Data Privacy Act, we share with you the principles that govern how your personal data will be collected, processed,
and shared.
Why we collect your personal data
When you make an MNP request, the following personal data will be collected from you through the Manual Aftersales
Acknowledgement Receipt (“MAAR”) Form:
(a) Name;
(b) Mobile Number;
(c) Account Number (for Postpaid Subscribers only);
(d) Service Type; and
(e) SIM Brand.
In order for us to be able to validate your identity and ownership of the mobile number that you wish to port, we will also
collect the following additional information from you:
(a) If you are porting from a Prepaid to a Postpaid account

 To document the transacting party’s identity, a Valid ID; and
 To validate your ownership of the Prepaid SIM, any one of the following:
o The original SIM Bed/Jacket of your Prepaid SIM
o The original PUK Slip of your Prepaid SIM;
o A copy of an Official Receipt issued by SMART with your Prepaid Mobile Number;
o Proof of a Smart Money Account, Paymaya Account, or MVP Rewards Account linked to your
Prepaid Mobile Number; or
o Proof of at least one-month’s registration of your Prepaid Mobile Number in the MySmart App.
(b) If you are porting from a Postpaid to a Prepaid account

 A Valid ID of the Postpaid account’s Subscriber-on-Record (“SOR”) to validate your identity and
ownership of the Postpaid account.
Why your personal data is shared
We have engaged the professional services of Amdocs Philippines Inc. (“AMDOCS”) and Huawei Technologies Inc.
(“HUAWEI”) to whom we have outsourced the technical operations and management of our network and IT
infrastructure. Both AMDOCS and HUAWEI may only process your personal data in connection with this purpose.
When your personal data is shared, we ensure that it is done on a confidential basis, through secure channels, and in
compliance with applicable privacy laws and regulations. Only personnel with a need -to-know will have access to your
personal data.
How your personal data is protected
The integrity, confidentiality, and security of your personal data i s important to us. This is why we strictly enforce this
Privacy Notice and have implemented technical, organizational, and physical security measures that are designed to
protect your information from unauthorized or fraudulent access, alteration, disclosu re, misuse, and other unlawful
activities. Your personal data is also protected from other natural and human dangers.
We likewise require the same security measures from both AMDOCS and HUAWEI.
Your rights and choices
The Data Privacy Act gives you certain rights to your personal data. Subject to exceptions under the law, you are
entitled to request:
1. Access to the personal data we process about you;
2. Rectification of your personal data if it is found to be outdated, inaccurate, or incomplete;
3. Erasure of your personal data in cases where it is no longer needed to achieve the legitimate purpose of its
processing;
4. Restriction of processing of your personal data in limited circumstances;
5. Portability of your personal data so that you may receive a copy the reof or that we transmit the same to another
company on your behalf.
Depending on the circumstances, such as when we process your personal data based on your consent, you may also
have the right to object to the processing thereof. If you believe that your data privacy rights have been violated in the
fulfillment of your MNP request, we encourage you to contact SMART’s Data Privacy Officer to seek resolution of your
complaint. You also have the right to go directly to the National Privacy Commission or to make a claim against SMART
before a competent court.
To exercise any of your rights, you may get in touch with our Data Privacy Officer through:
SMART Data Privacy Office

6799 Ayala Ave., Makati City, 1226, Philippines
Email: [email protected]
Acknowledgement
 I have read and understood this Privacy Notice, and the purposes for which my personal data shall be processed.

Ecf PDF

Uploaded by

Copyright:

Available Formats

Ecf PDF

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Ecf PDF

Uploaded by

Copyright:

Available Formats

CUSTOMER / STORE COPY

(MNP Eligibility Checking Form)

ELIGIBILTY CHECKLIST YES NO FRONTLINER’S REMARKS

Checked by: Reviewed by:

Retail Store Specialist Retail Store Manager

TERMS AND CONDITIONS

PREPAID TO POSTPAID POSTPAID TO PREPAID:

Signature over Printed Name

Why we collect your personal data

(a) If you are porting from a Prepaid to a Postpaid account

(b) If you are porting from a Postpaid to a Prepaid account

Why your personal data is shared

How your personal data is protected

Your rights and choices

SMART Data Privacy Office

You might also like