RealPOS 70
RealPOS 70
RealPOS 70
Release1.2
HardwareServiceGuide
B00500001465 IssueC
TheproductdescribedinthisbookisalicensedproductofNCRCorporation. NCRisaregisteredtrademarkofNCRCorporation. NCRRealPOSiseitheraregisteredtrademarkoratrademarkofNCRCorporationintheUnitedStatesand/or othercountries. ItisthepolicyofNCRCorporation(NCR)toimproveproductsasnewtechnology,components,software,and firmwarebecomeavailable.NCR,therefore,reservestherighttochangespecificationswithoutpriornotice. Allfeatures,functions,andoperationsdescribedhereinmaynotbemarketedbyNCRinallpartsoftheworld. Insomeinstances,photographsareofequipmentprototypes.Therefore,beforeusingthisdocument,consult withyourNCRrepresentativeorNCRofficeforinformationthatisapplicableandcurrent. Tomaintainthequalityofourpublications,weneedyourcommentsontheaccuracy,clarity,organization,and valueofthisbook. Addresscorrespondenceto: Manager,InformationProducts NCRCorporation 2651SatelliteBlvd. Duluth,GA30096 Copyright2004 ByNCRCorporation Dayton,OhioU.S.A. AllRightsReserved
Preface
Audience
Thisbookiswrittenforhardwareinstaller/servicepersonnel,system integrators,andfieldengineers. Notice:ThisdocumentisNCRproprietaryinformationandisnotto bedisclosedorreproducedwithoutconsent.
ii
References
NCRRealPOS70UserGuide(B00500001463) NCRRealPOS70SitePreparationGuide(B00500001464) NCRRealPOS70/EasyPoint42PartsIdentificationManual (B00500001466) NCRFitClientSoftwareUsersGuide(B00500001235) NCR5932USBKeyboardUsersGuide(B00500001395) NCR5932WedgeKeyboardUsersGuide(BD201369A) NCR594212.1InchLCDMonitorUsersGuide(B00500001394) NCR5953USBDynaKeyUsersGuide(B00500001457) NCR595312.1InchDynaKeyUsersGuide(B00500001161) NCR5952WedgeDynaKeyUsersGuide(BD201370A) NCR596412.1InchTouchLCDUsersGuide(B00500001324) NCR59722x20CustomerDisplayUsersGuide(B00500001372) NCR5973InternationalVFDCustomerDisplayUsersGuide (B00500001162) NCR59825InchLCDOperatorDisplayUsersGuide(BD201443A) NCR7167TwoStationPOSPrinterOwnersGuide(B00500001406) NCR7194ThermalReceiptPrinterOwnersGuide(B00500001097) NCR7197ReceiptPrinterOwnersGuide(B00500001409) NCR5945ElectronicPaymentTerminalUsersGuide(B00500001104) NCR5992SignatureCaptureUsersGuide(B00500001108)
iii
Table of Contents
Chapter1:ProductOverview Introduction ........................................................................................... 11 LabelLocations...................................................................................... 12 Chapter2:Diagnostics PowerOnSelfTest(POST)Errors ..................................................... 21 ErrorBeepCodes............................................................................ 22 LoadableDiagnostics ........................................................................... 23 LoadingtheDiagnostics ................................................................ 24 DiagnosticsMainMenu................................................................. 26 Chapter3:Troubleshooting Introduction ........................................................................................... 31 GettingStarted ...................................................................................... 32 Condition:NoDisplay .......................................................................... 33 Condition:UnitWillNotBoot/BlueScreenWhileBooting............. 39 Condition:RandomBlueScreensWhileRunning .......................... 314 Condition:SlowPerformanceWhileRunning ................................ 316 Condition:NoiseFromUnit............................................................... 317 Condition:LCDDisplayDistortedorLinesonScreen .................. 318 Condition:ScreenFlickering .............................................................. 319 Condition:HardDiskDriveNotWorking/Recognized ................ 320 Condition:Keyboard/MouseNotWorking ..................................... 320 Condition:TouchNotWorkingorNotCalibrated......................... 321 Condition:MSRNotWorking ........................................................... 324 Condition:CashDrawerNotWorking ............................................ 324
iv
Condition:EthernetLANNotWorking........................................... 325 Condition:EthernetLANNotWorking........................................... 326 Condition:IntegratedCustomerDisplayNotWorking ................ 327 Condition:PoweredSerial/USBPeripheralsNotWorking ........... 328 Condition:MotionSensorNotWorking .......................................... 329 Condition:IRDANotWorking.......................................................... 330 Condition:IntegratedSpeakersNotWorking................................. 331 Chapter4:HardwareDisassembly Introduction ........................................................................................... 41 SafetyRequirements ...................................................................... 41 TerminalDisassemblyProcedures ..................................................... 44 DisconnectingthePeripheralandLANCables ......................... 45 CableConnectorPanel................................................................... 46 RemovingthePowerSupply ........................................................ 47 RemovingtheHardDiskDrive.................................................... 49 OpeningtheDisplayCabinet ..................................................... 411 RemovingtheWirelessLANPCMCIACard ........................... 414 RemovingtheDualSerialCard.................................................. 416 RemovingtheCompactFlash..................................................... 417 RemovingtheMagneticStripReader........................................ 418 RemovingtheRetailDaughterCard ......................................... 420 RemovingtheMotherboard........................................................ 423 ChassisCabling............................................................................. 425 ReplacingtheMotherboard ........................................................ 426 Removingthe2x20CustomerDisplayAssembly ................... 430 RemovingtheDisplayAssembly ............................................... 432 DisassemblingtheDisplayAssembly(12.1)........................... 440 DisassemblingtheDisplayAssembly(15).............................. 445
DisassemblingtheDisplayAssembly(17).............................. 450 RemovingtheStereoSpeakerAssembly................................... 455 Chapter5:CircuitBoards Motherboard.......................................................................................... 51 CableConnectors............................................................................ 52 ProcessorJumperSettings............................................................. 54 PoweredRS232PortJumperSettings ........................................ 56 USBPortJumperSetting(R300/400)............................................ 58 MemoryConfigurations ................................................................ 59 ReplacingtheCPU ....................................................................... 510 ReplacingtheLithiumBattery.................................................... 513 MotherboardConnectorPinOutIdentification............................. 514 74021xxxModels ......................................................................... 514 PCIRiserCard .............................................................................. 532 RetailDaughtercard............................................................................ 533 TouchScreenandMSRJumpers ................................................ 534 ConnectorPinOuts ...................................................................... 535 PCMCIAWirelessLANCard ........................................................... 536 DualSerialExpansionCard .............................................................. 536 Chapter6:PowerSupply ACInput .......................................................................................... 61 DCOutputs ..................................................................................... 61 MaximumRatedOutputPower................................................... 61 PowerSupplyConnectorPinOuts.............................................. 62 Chapter7:CashDrawerAdjustments LatchAssemblyWiringandAdjustments.................................. 71
vi
Chapter8:ClearingtheCMOSandPassword Chapter9:TouchScreenCalibration GeneralGuidelines ............................................................................... 91 ConsiderationsWhenReplacingorReImagingtheHard Drive................................................................................................. 91 TouchCalibrationProceduresforWindows .................................... 92 CalibrationFlowChart(Windows) ............................................. 93 2PointCalibrationProcedure ...................................................... 94 CursorStabilizationProcedure .................................................... 97 25PointLinearizationProcedure............................................... 910 RestoreDefaultsProcedure......................................................... 914 TouchCalibrationProceduresforDOS ........................................... 916 CalibrationFlowChart(DOS) .................................................... 916 AppendixA:FeatureKits FeatureKitList .....................................................................................A3 AppendixB:IRQSettings Interrupts ........................................................................................ B1 OptionalSettings ........................................................................... B2 AppendixC:HeatSinkInstallation
vii
Revision Record
Issue Date Remarks
A B C
viii
Chapter 1:
Product Overview
Introduction
TheNCRRealPOS70(alsoreferredtoasNCR7402)isapowerful, retailhardenedpointofsaleterminaltargetedforhospitalityand conveniencestoreenvironments.Itprovidesexceptionalscalability utilizingIntelCeleronandP4processorstoaddressarangeof price/performancelevelsandoperatingsystemenvironments.The systemofferssuperiorconnectivityforretail,withsupportforlegacy peripheralinterfaces(RS232,PS/2,Parallel,andVGA),aswellas emerginginterfacestandardssuchasPoweredUSBandaDVIvideo interface.ThefollowingtableidentifiestheRealPOS70models.
Major Model Description
12.1LCDw/ResistiveTouch,128MBMemory,NoMSR, Celeron2.0GHz,400MHzFrontSideBus,40GBHardDisk 12.1LCDw/ResistiveTouch,128MBMemory,NoMSR, Celeron2.0GHz,533MHzFrontSideBus,40GBHardDisk 12.1LCDw/CapacitiveTouch,256MBMemory,MSR, Celeron2.0GHz,400MHzFrontSideBus,40GBHardDisk 12.1LCDw/CapacitiveTouch,256MBMemory,MSR, Celeron2.0GHz,533MHzFrontSideBus,40GBHardDisk 15LCDw/CapacitiveTouch,256MBMemory,MSR, Celeron2.0GHz,533MHzFrontSideBus,40GBHardDisk 15LCDw/CapacitiveTouch,512MBMemory,NoMSR, Pentium42.4GHz,533MHzFrontSideBus,40GBHard Disk 17LCDw/CapacitiveTouch,512MBMemory,MSR, Celeron2.0GHz,533MHzFrontSideBus,40GBHardDisk
74021030
1-2
Label Locations
Therearetwoserialnumberandmodelnumberlabelslocatedbehind thecablecover.AthirdlabelislocatedonthebackoftheDisplay Assembly.IftheterminalwasshippedwithanOperatingSystempre installedthenthereisalsoaCertificateofAuthenticitylabel.
Class:7402-1000
S/N:36309845 Date:21 November 2003
Unit Serial:36309845
NCR Corporation
he
Atlanta, GA 30096
Made in Singapore
This device complies with Part 15 of the FCC rules.
Class 7402
c.
xxxx-xx-xxxx(x) c
me
US
Model No Serial No
NYCE
NO.
Date of Mfg.
100-120 V~ac, Operation is subject to the following 50-60 Hz 6A 300W two conditions: 200-240 V~ac, (2) this device must accept any interference received, 50-60 Hz 3A 300W including interference that may cause undesired operation.
This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numerique de la classe A est Patents Pending conforme a la norme NMB-003 du Canada. (1) this device may not cause harmful interference,and
437
NCR
PS
E
M E 01
VCCI-A
21349
Chapter 2:
Diagnostics
2-2
Chapter 2: Diagnostics
1 2 3 4 5 6 7 9 10
11
Beforedeclaringthemotherboardbeyond allhope,eliminatethepossibilityof interferencebyamalfunctioningaddin ProcessorError card.Removeallexpansioncardsexcept KeyboardController thevideoadapter. BATTestError Ifthebeepcodesaregeneratedeven whenallotherexpansioncardsare GeneralException absent,themotherboardhasaserious Error problem.ConsultyoursystemSupport. ROMChecksumError Ifthebeepcodesarenotgenerated whenallotherexpansioncardsare CMOSShutdown absent,oneoftheaddincardsiscausing RegisterRead/Write themalfunction.Insertthecardsbackinto Error thesystemoneatatimeuntiltheproblem CacheMemoryBad happensagain.Thiswillrevealthe malfunctioningaddincard. MotherboardTimer NotOperational DisplayMemory Error Ifthesystemvideoadapterisanaddin card,replaceorreseatthevideoadapter. Ifthevideoadapterisanintegratedpart ofthesystemboard,theboardmaybe faulty.
Chapter 2: Diagnostics
2-3
Loadable Diagnostics
LoadableDiagnosticsprovideameanstotesttheterminaland peripheralhardwarethatisconnectedviaRS232orUSB,independent ofsystemsoftware. Terminal CashDrawer Audio MSR TouchScreen LineDisplay
2-4
Chapter 2: Diagnostics
1. ConnecttheCDROMDrive.TheUSBdeviceusestheUSB2.0port.
24V USB Line In Mouse Line Out Kybd RS232/B Mic Parallel USB USB RS232/A CRT DVI LAN 12V USB 12V USB RS232/E RS232/F Cash Drawer RS232/D
USB 2.0
21036
Chapter 2: Diagnostics
2-5
AftertheDiagnosticsloadstheMainMenuisdisplayed.
NCR Diagnostics
________________________
+ + + + + + + + +
*** 7402-1x *** 5932 Keyboard 5953 DynaKey 5964 Touch Screen 597x Customer Displays 716x Printer 719x Printer 78xx Scanner/Scales Help Files
Navigation
Navigationaroundthescreensisdoneusingthekeyboard.Thearrow keysareusedtomovetothemenuitems.The[Enter]keyisusedto selecttheitem.Certainfunctionsrequiremouseinput.Intheeventyou donothavethetouchscreenenabledoramouseconnectedthe softwarecanbecontrolledbyusingthekeyboardasmouseinput. Keyboard Mouse TheKeyboardMouseisactivatedbypressingCNTL-Shift-Num Lock simultaneously. Usethekeypadtonavigatethemouseinputusingthefollowingkeys.
Keystroke Mouse Pointer Movement
8 6 4 2 5
2-6
Chapter 2: Diagnostics
+ + + + + + + + +
*** 7402-1x *** 5932 Keyboard 5953 DynaKey 5964 Touch Screen 597x Customer Displays 716x Printer 719x Printer 78xx Scanner/Scales Help Files
MSR Test
1. Usingthearrowkeys,highlight5964TouchScreenandthenpress [Enter]. 2. HighlightMSRandpress[Enter]. 3. Press[->]tomovetotherightsidewindow. 4. HighlightRun InteractiveDiagnosticsandthenpress[Enter]. 5. Usingthemouse(orKeyboardMousefunction)clickon[OK]to opentheInteractiveCheckHealthwindow. 6. SelecttheMSRPartNumbertest.ThisdisplaystheMSRinformation thatisreadfromthehardware. 7. SelecttheMSRSwipeTestbutton.
Chapter 2: Diagnostics
2-7
Printer Test
1. Usingthearrowkeys,highlight716xPrinterandthenpress[Enter]. 2. HighlightPrinterandpress[Enter]. 3. Press[->]tomovetotherightsidewindow. 4. Makeanynecessarychangestothe716xprofile. Example: IfyourprinterisconnectedtoadifferentCOMport thanwhatisshownintheprofileyoucanchangethesetting. 5. HighlightRun InteractiveDiagnosticandthenpress[Enter].
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Chapter 2: Diagnostics
6. Exitthetestbypressing[Esc].
Audio Test
Playsasoundfile.
Chapter 3: Troubleshooting
3-1
Chapter 3:
Troubleshooting
Introduction
ThefollowingConditionsarediscussedinthischaptertohelpyou determinesystemproblems. NoDisplay UnitWillNotBoot/BlueScreenWhileBooting RandomBlueScreensWhileRunning SlowPerformanceWhileRunning NoiseFromUnit LCDDisplayDistortedorLinesonScreen ScreenFlickering HardDiskDriveNotWorking/Recognized Keyboard/MouseNotWorking Keyboard/MouseNotWorking MSRNotWorking CashDrawerNotWorking EthernetLANnotworking WirelessLANnotworking IntegratedCustomerDisplaynotworking PoweredserialorUSBperipheralsnotworking Motionsensornotworking IRDAnotworking IntegratedSpeakersnotworking
3-2
Chapter 3: Troubleshooting
Getting Started
ToTurnUnitOn/Off:UsethelogicOn/OffSwitchonthelowerright ofthesystem(belowtheMSR).Ifthisdoesntwork,checktheswitch onthepowersupplyinthebaseofthesystem.Thisswitchneedstobe on.Whenoff,thisisequivalenttounpluggingthesystemfromAC power. Note: Thereisadelayofseveralsecondsbeforeinformationbeginsto displayonscreen. BIOSSetup:ToenterSetup,rebootthesystemandpress<DEL>when thescreenimagefirstappears. HardwareChanges:PowerthesystemoffanddisconnectitfromAC priortoopeningtheunitormakinganyinternalhardwarechangesas describedinthisdocument. HotPlugging:Thefollowingcanbehotpluggedfordiagnostic purposesasdescribedinthisdocument. Keyboard VGACRT StandardUSB CashDrawer Ethernet
Chapter 3: Troubleshooting
3-3
Condition: No Display
No Power LED
1. CheckthattheunitispluggedintoAC. 2. CheckthattheAClinecordandextendercordaresecurely pluggedintothe7402powersupply. 3. ConfirmthatthecustomersACbreakerorfuseisOKandthat therearenootherACqualityissues. 4. CheckthatthePowerSupplyRockerSwitchison. 5. UsetheOn/OffSwitchtopowerontheunit.
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Chapter 3: Troubleshooting
Chapter 3: Troubleshooting
3-5
Backlight Inverter Problem: Warning: Highvoltage.Powerdownunitbeforeproceeding. Checktheinverterharnesstomotherboard;confirmthatitis fullyseatedonbothends. Checkthattheinvertermodulehasnotcomeloosefromits mountingbehindtheLCD. CheckthatbothbacklightcablesfromtheLCDpanelare pluggedintotheinvertermodule. Poweruptheunitagain.Ifthereisstillnodisplaythen continuewiththefollowingstepsbelow.
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Chapter 3: Troubleshooting
Display Settings or Driver Problem: IftheunitbootedsuccessfullyintoWindowsbutlaterisfoundwith nodisplay,thedisplaydriversettingsmayhavebeenchangedso thattheLCDisnotenabled.Trythefollowing: UsetheOn/OffSwitchtopowertheunitoffthenonagain.Let ittobootWindows. IftheimageontheLCDscreendisappearswhiletheWindows Splashscreenisdisplayedtheremaybeadriversettings problem.Ifso,continuewiththefollowingsteps. Poweroff,connectaCRTmonitortotheVGAport,and thenpoweronagainandbootWindows. AssumingyouseetheWindowsdesktopontheCRT,use ControlPanel>IntelExtremeGraphicstoenabletheLCD display. IfWindowsishangingwithnodisplayevenontheCRT, thisindicatesadriverissueandyoushouldpowercycle andtrybootinginSafeMode(hitF8whenthesystemstarts tobootfromtheharddisk). IfWindowsbootstothedesktopinSafeModeyoushould confirmthatyouareusingtheNCRprovided(supported) driverversionsforthedisplayandothersystemdevices. Alsocheckforvalidversionsofanydriversyouaddedfor nonNCRdevices.
Chapter 3: Troubleshooting
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Chapter 3: Troubleshooting
CPU/Heatsink Problem: HeatsinkCaution:CPUcansticktotheheatsinkandbedamaged whentheheatsinkisremovedfromtheboard.Followthenext stepsonlyifyouhaveexperienceworkingwithdevicesonthe motherboard. CheckforCPUoverheatingand/ornotinsertedproperly. CheckthattheCPUfansarerunning. ChecktheCPUtemperatureunderBIOSSetup>Advanced> HardwareHealthscreen.Temperaturesabove65Catidle indicatepossiblecoolingsolutiontrouble. IfthefansareOK,makesuretheheatsinkisnotloose.Allfour screwsholdingtheheatsinktothemotherboardshouldbe snug,butnotovertightened. CheckthattheCPUisfullyseatedinthesocket. EnsurethatyouareusinganNCRsupportedCPU.Thismust beeithera2GHzCeleronora2.4GHzP4,400MHzFrontSide Bus.533MHzisnotsupporteduntilafuturemotherboard release.
Chapter 3: Troubleshooting
3-9
CMOS Problem
Checkthatbatteryiscorrectlyinsertedonthemotherboard IfpromptedtorunBIOSsetup,doso,andbesuretosavechanges whenexiting.
Memory Problem
Symptoms:BIOSreportsanincorrectamountofRAM.Systemhangs atrandompointsduringPOSTandOSLoad. CheckthattheDIMM(s)isfullyseatedinthesocket.Ifunsure, disconnecttheAC,removeandreseattheDIMM(s). SwapwithaDIMMfromaknowngoodNCR7402system MovetheDIMMtotheotherslot. EnsureyouareusingonlytheNCRsupportedDIMM(s).For example,ECCDRAMisnotsupported.
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Chapter 3: Troubleshooting
Peripherals
NonNCRUSBperipheralsmayhavetroublewithLegacyUSB supportenabledintheBIOS.GotoBIOSSetup>Advanced> USBConfigurationtodisableit. Ifyouareindoubtwhetheraperipheraliscausingasystem problem,trydisconnectingtheperipheralandthenpowercycling thesystem.
Chapter 3: Troubleshooting
3-11
Driver Problem
IftheunitbootedsuccessfullyintoWindowsbutlaterisfoundwithno display,thedisplaydriversettingsmayhavebeenchangedsothatthe LCDisnotenabled.Trythefollowing: UsetheOn/OffSwitchtopowertheunitoffthenonagain.Letitto bootWindows. IftheimageontheLCDscreendisappearswhiletheWindows Splashscreenisdisplayedtheremaybeadriversettingsproblem. Ifso,continuewiththefollowingsteps. Poweroff,connectaCRTmonitortotheVGAport,andthen poweronagainandbootWindows. AssumingyouseetheWindowsdesktopontheCRT,use ControlPanel>IntelExtremeGraphicstoenabletheLCD. IfWindowsishangingwithnodisplayevenontheCRT,this indicatesadriverissueandyoushouldpowercycleandtry bootinginSafeMode(hitF8whenthesystemstartstoboot fromtheharddisk). IfWindowsbootstothedesktopinSafeModeyoushould confirmthatyouareusingtheNCRprovided(supported) driverversionsforthedisplayandothersystemdevices.Also checkforvalidversionsofanydriversyouaddedfornonNCR devices.
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Chapter 3: Troubleshooting
BIOS Version
UseonlytheBIOSversionsapprovedbyNCR.ContactNCRifyouare unsure.TheBIOSversiondisplaysatthetopofthefirstscreenwhen youenterBIOSsetup.
Network Problem
Ifyouhaveloadedanetworkedapplication,checkthatthenetwork connectionisOK.VerifythatthenetworkprotocolisOKbyrunninga standardapplication,suchasInternetExplorer,ortrytobrowsefiles manuallyonanothermachineinyournetworkusingthesame protocols.
Memory Problem
CheckthattheDIMM(s)isfullyseatedinthesocket.Ifunsure, disconnecttheAC,removeandreseattheDIMM(s). SwapwithaDIMMfromaknowngoodNCR7402system MovetheDIMMtotheotherslot. EnsureyouareusingonlytheNCRsupportedDIMM(s).For example,ECCDRAMisnotsupported.
Chapter 3: Troubleshooting
3-13
ACPI
InBIOSsetup,ACPIAwareOSshouldbeleftenabledwhenrunning Windows.
3-14
Chapter 3: Troubleshooting
Driver Problem
IftheunitbootedsuccessfullyintoWindowsbutlaterisfoundwithno display,thedisplaydriversettingsmayhavebeenchangedsothatthe LCDisnotenabled.Trythefollowing: UsetheOn/OffSwitchtopowertheunitoffthenonagain.Letitto bootWindows. IftheimageontheLCDscreendisappearswhiletheWindows Splashscreenisdisplayedtheremaybeadriversettingsproblem. Ifso,continuewiththefollowingsteps. Poweroff,connectaCRTmonitortotheVGAport,andthen poweronagainandbootWindows. AssumingyouseetheWindowsdesktopontheCRT,use ControlPanel>IntelExtremeGraphicstoenabletheLCD. IfWindowsishangingwithnodisplayevenontheCRT,this indicatesadriverissueandyoushouldpowercycleandtry bootinginSafeMode(hitF8whenthesystemstartstobootfrom theharddisk). IfWindowsbootstothedesktopinSafeModeyoushould confirmthatyouareusingtheNCRprovided(supported)driver versionsforthedisplayandothersystemdevices.Alsocheckfor validversionsofanydriversyouaddedfornonNCRdevices.
Chapter 3: Troubleshooting
3-15
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Chapter 3: Troubleshooting
Chapter 3: Troubleshooting
3-17
CPU Fan
20903
3-18
Chapter 3: Troubleshooting
Display Settings or Driver Problem IftheunitbootedsuccessfullyintoWindowsbutlaterisfoundwithno display,thedisplaydriversettingsmayhavebeenchangedsothatthe LCDisnotenabled.Trythefollowing: UsetheOn/OffSwitchtopowertheunitoffthenonagain.Letitto bootWindows. IftheimageontheLCDscreendisappearswhiletheWindows Splashscreenisdisplayedtheremaybeadriversettingsproblem. Ifso,continuewiththefollowingsteps. Poweroff,connectaCRTmonitortotheVGAport,andthen poweronagainandbootWindows. AssumingyouseetheWindowsdesktopontheCRT,use ControlPanel>IntelExtremeGraphicstoenabletheLCD display. IfWindowsishangingwithnodisplayevenontheCRT,this indicatesadriverissueandyoushouldpowercycleandtry bootinginSafeMode(hitF8whenthesystemstartstobootfrom theharddisk). IfWindowsbootstothedesktopinSafeModeyoushould confirmthatyouareusingtheNCRprovided(supported)driver versionsforthedisplayandothersystemdevices.Alsocheckfor validversionsofanydriversyouaddedfornonNCRdevices. Hardware or ROM Problem on LVDS Adapter Board Toconfirmthis,exchangetheLVDSadapterboardfromafunctioning system.
Chapter 3: Troubleshooting
3-19
LCD Problem
ConfirmLVDSadapterboardisfullyseated(smalldaughtercard mounteddirectlyonmotherboard) ConfirmLVDSLCDcablefullyseatedintotheLVDSadapterboard andintotheLCDpanel Checkforshipping/handlingdamagetosystemthatmayhave damagedtheLCDscreenorthebacklighttubesinsidetheLCD
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Chapter 3: Troubleshooting
Chapter 3: Troubleshooting
3-21
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Chapter 3: Troubleshooting
5. ReplacetheRetailDaughterCard. WhenyoureplacetheRetailDaughterCardorreimagetheHard Drive,Windowsmaydisplayadialogboxindicatingthatthe HardwareCalibrationDatadoesnotmatchtheWindowsRegistry settings.AnsweringeitherOKorCancelisnotimportant, providedyouperformthe25PointLinearizationbeforeplacingthe terminalbackintoservice. Caution: ApplyingOSservicepacksorfixescouldoverwritethe touchdrivers.TryreinstallingthedriverfromtheInstalldirectory providedontheNCRharddiskload.Donotinstallanyother driverversions.
Touch Is Detected
IfTouchWarediagnosticsfindsthetouchscreenand/ortheabove itemstoappeartobeOKthencheckthefollowing: 1. Checkthattheflatcablecomingfromthedisplaymoduleis connectedtothecablefromtheRetailDaughtercardandthatitis notcutordamaged. 2. ConfirmthatthecablesareconnectedtothecorrectMotherboard connectors.Checkthelabelsontheharnessesagainstthe Motherboardconnectorlabel(pastedontheterminal). 3. ThejumperblockontheRetaildaughtercardhassettingsfor resistiveandcapacitivetouchscreen.Itmustmatchyourtouch screentype. 4. Checkthatthetouchscreenisnotcrackedordamaged. 5. ChecktoseeiftheCapacitiveScreenorBracketistouchingthe LCDPanelortheLCDBracket.(Theremustbenodirectcontact.) 6. Checkforexcessivedirtordebrisagainstthegaskets,especially alongthebottomedgeofthescreen. 7. ReplacetheTouchScreenglass. 8. ReplacetheDaughterCard.Ifthiscorrectstheproblem,thenthe oldglassisprobablyOKtoreuse.
Chapter 3: Troubleshooting
3-23
False Touches
Capacitive
1. ChecktoseeiftheCapacitiveScreenorBracketistouchingthe LCDPanelortheLCDBracket.(Theremustbenodirectcontact.) 2. ConfirmthatyoursystemispluggedintoaproperlygroundedAC outlet.ACproblemscancauseunusualbehaviorofcapacitive touchscreens. 3. ReplacetheTouchScreenglass. 4. ReplacetheDaughterCard.Ifthiscorrectstheproblem,thenthe oldglassisprobablyOKtoreuse.
Resistive
1. Checkthatthegasketsarepresentandnotdamaged. 2. Checkforexcessivedirtordebrisagainstthegaskets,especially alongthebottomedgeofthescreen. 3. ReplacetheTouchScreenglass. 4. ReplacetheDaughterCard.Ifthiscorrectstheproblem,thenthe oldglassisprobablyOKtoreuse.
Calibration
1. Ifthecursorisconsistentlyawayfromthetouchpoint,followthe proceduresdescribedintheWindowsorDOScalibration flowchartsintheTouchScreenCalibrationchapter. 2. Ifyouarestillunabletocalibratethenchangethetouchscreen glass.(First,checkthecableconnectionsontheTouchScreenglass.) 3. ThefinalstepistoreplacetheRetailDaughterCard.Ifthiscorrects theproblem,thentheoldglassisprobablyOKtoreuse.
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Chapter 3: Troubleshooting
Chapter 3: Troubleshooting
3-25
Tryanothersystemonthesamecableconnectionifyouarenot sureiftheproblemisthewiring/huborthesystem. EnsuretheLANdriverisloaded.Usethedriversprovidedby NCR. UsetheWindowsDeviceManagertoviewthepropertiesforthe networkadapter.This device is working properlyshould bedisplayed. Ifthereareresourceconflictsreported,checkthesourceofthe conflict. Ifthisstilldoesntwork,usetheDeviceManagerto remove/uninstallthedeviceandthenreboottocauseareinstall ofthedriver(underWinNTthedrivermustbereinstalled manually). EnsuretheEthernetswitches,IProuters,andserversystemsare configuredtoaccepttrafficfromyourNCRsystem.Confirmyour DHCPserverisgrantingavalidIPaddress,orifyouareusinga staticIP,thattherouterspassyourIPtraffic.GotoaCommand promptandrunIPCONFIGtocheckyourIPaddress.
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Chapter 3: Troubleshooting
Chapter 3: Troubleshooting
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Chapter 3: Troubleshooting
Chapter 3: Troubleshooting
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Chapter 3: Troubleshooting
Chapter 3: Troubleshooting
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Chapter 4:
Hardware Disassembly
Introduction
Thischapterdiscussesproceduresfordisassemblingthehardwarefor servicing.Topicsinclude: Safetyrequirements Cableconnectors Disassemblyprocedures Boardstrappinginformation
Safety Requirements
Caution: Thisproductdoesnotcontainuserserviceableparts. Servicingshouldonlybeperformedbyaqualifiedservicetechnician. Fuse Replacement Caution: Forcontinuedprotectionagainstriskoffire,replaceonly withthesametypeandratingsoffuse. Attention:Pourprveniretvousprotgercontreunrisquedefeu, remplacerlafusibleavecuneautrefusibledemmetype,seulement.
4-2
Lithium Battery Warning Caution: Dangerofexplosionifbatteryisincorrectlyreplaced. Replaceonlywiththesameorequivalenttypeasrecommendedbythe manufacturer.Discardusedbatteriesaccordingtothemanufacturers instructions. Attention: Ilyadangerdexplosionsilyaremplacementincorrectde labatterie.Remplaceruniquementavecunebatteriedummetypeou duntyperecommandparleconstructeur.Mettreaurbutles batteriesusagesconformmentauxinstructionsdufabricant. Battery Disposal (Switzerland) RefertoAnnex4.10ofSR814.013forbatterydisposal. IT Power System ThisproductissuitableforconnectiontoanITpowersystemwitha phasetophasevoltagenotexceeding240V. Peripheral Usage Thisterminalshouldonlybeusedwithperipheraldevicesthatare certifiedbytheappropriatesafetyagencyforthecountryofinstallation (UL,CSA,TUV,VDE)orthosewhicharerecommendedbyNCR Corporation. Caution: DONOTconnectordisconnectaprinter,keyboard,orany otherterminalpoweredperipheralwhiletheterminalispoweredon. Doingsomayresultinperipheralorsystemdamage.
4-3
Grounding Instructions Intheeventofamalfunctionorbreakdown,groundingprovidesa pathofleastresistanceforelectriccurrenttoreducetheriskofelectric shock.Thisproductisequippedwithanelectriccordhavingan equipmentgroundingconductorandagroundingplug.Theplugmust bepluggedintoamatchingoutletthatisproperlyinstalledand groundedinaccordancewithalllocalcodesandordinances.Donot modifytheplugprovidedifitwillnotfittheoutlet,havetheproper outletinstalledbyaqualifiedelectrician.Improperconnectionofthe equipmentgroundingconductorcanresultinariskofelectricshock. Theconductorwithinsulationhavinganoutersurfacethatisgreen withorwithoutyellowstripesistheequipmentgroundingconductor. Ifrepairorreplacementoftheelectriccordorplugisnecessary,donot connecttheequipmentgroundingconductortoaliveterminal.Check withaqualifiedelectricianorservicepersonnelifthegrounding instructionsarenotcompletelyunderstood,orifyouareindoubtasto whethertheproductisproperlygrounded. Useonly3wireextensioncordsthathave3pronggroundingplugs and3polereceptaclesthataccepttheproductsplug.Repairorreplace damagedorworncordsimmediately.
4-4
Power Cord
21047
4-5
Screw
20931
3. DisconnecttheperipheralandLANcables,notingtheirrespective positions.
4-6
24V USB Line In Mouse Line Out Kybd RS232/B Mic Parallel RS232/E RS232/F
Cash Drawer
RS232/D
USB USB
RS232/A
CRT
DVI
LAN
20917
4-7
Screw
20908b
4-8
Thumbscrew
21015
4-9
4. DisconnecttheIDEandPowerCables.
4-10
5. Removethescrews(4)thatsecuretheHardDiskDrivetothe bracket.
Screws
Screws
21038
7531
22012
4-11
Screw
22023
2. OpentheDisplayCabinet.Therearetwostylesoflatchesthatare usedtosecuretheDisplayCabinet.
4-12
Diaplay Latches
22025
4-13
Diaplay Latch
21026
4-14
Riser Card
21234
4-15
Riser Card
21236
4-16
COM6 COM5
COM5
COM6
21362
4-17
Screws (2)
21115
4-18
MSR
MSR Screws
MSR Cable
21046
3. RemovetheMSRAssemblybyslidingitoutofthecabinet.
4-19
4. RemovetheMSRBack(2screws).
MSR Back
21044
MSR Front
4-20
20933
4-21
2. DisconnectthecablesfromtheRetailDaughterCard.
Serial - Internal (J12) Motion/LED/IRDA (J10) GPIO/USB (J13) Cust Display Power (5 V) (J16) Compact Flash Power (5 V) (J15)
Power (J8)
Touch (J5)
20934
4-22
21017
4-23
COM4 (Serial Port on Daughter Card or Cust Display) COM3 - Touch (Retail Daughter Card) CD-ROM Audio Audio (Stereo Speakers)
4-24
2. SlidethetwoFrontMotherboardSledLatchesasshownbelowto unlatchthefrontofthesledfromthechassis.
3. PressoutonthetwoRearMotherboardSledLatchesandremove theMotherboardSledAssemblyfromthechassis.
4-25
Chassis Cabling
TheIDEandPowerCablesaresecuredwithclampsintheChassis.
Cable Clamps
21350
4-26
4-27
20913
4. ConnecttheLVDSCard.
LVDS Card
20916A
4-28
5. ConnecttheATX12V,MSR,Touch,CustomerDisplay,andPower SupplyFanMonitorcables.
Touch - COM3 (J10) Customer Display - COM4 (J11) Power Supply Fan Monitor
20914
4-29
20915
7. ConnecttheStereoSpeakersCable.
21019
4-30
Plastic Tabs
21122
4-31
3. Slidethe2x20DisplayAssemblytowardtherearoftheterminalto removeitanddisconnecttheVFDCable.
VFD Cable
21123
4. Removethescrews(4)thatsecurethe2x20DisplayModule.
21124
4-32
Motion/LED/IRDA (J10)
Touch (J5)
22021
2. DisconnecttheInverterCablefromtheMotherboard.
4-33
3. PressontheReleaseLatchoftheRetailDaughterCardBracketas shownbelowtounlatchitfromtheMotherboardBracket.
Release Latch
22022
4-34
5. DisconnecttheStereoSpeakersCable.
21019
4-35
6. RemovetheInverterBoard.TherearetwostylesofInverterBoard Assemblies.
22027
b. UnscrewtheInverterCoverScrewandremovetheInverter AssemblyfromtheDisplayBack.
4-36
c. DisconnecttheInverterBoardCables.
Inverter Board Cables
22028
4-37
21359
4-38
b. DisconnecttheInverterBoardCables.
21360
4-39
7. LoosenthethumbscrewontheDisplayBracket.
Thumbscrew
22026
8. TheDisplayAssemblyrestsonthreemushroomstudsonthe bracket.Liftthedisplayoffofthebracket.
4-40
20938
4-41
3. Removethesheetmetalback,whilecarefullyguidingthecablesout oftheholeintheback.
Guide cables out of opening
21022
4-42
20939
4-43
6. TheTouchScreencannowberemoved.
Touch Screen
Bezel
20940
4-44
20944
8. DisconnecttheLCDCable.
4-45
21309
4-46
3. Removethesheetmetalback,whilecarefullyguidingthecablesout oftheholeintheback.
Guide cables out of opening
21357
4-47
Bezel
21306
4-48
6. TheTouchScreencannowberemoved.
Touch Screen
Bezel
21358
4-49
21311
4-50
Screws
Screws
22029
4-51
3. RemovetheRearPanel,whilecarefullyguidingthecablesoutof theholeintheback.
Cables Rear Panel
22042
4-52
4. RemovetheLCDAssembly,whilecarefullyguidingthecablesout ofthehole.
Cables
LCD Assembly
22043
4-53
Touch Sensor
Front Bezel
Display Gasket
22031
4-54
22032
LCD
LCD Bracket
22033
4-55
21042
3. Removethescrewsthatsecurethespeakers(2each).
Speakers
21105
4. RemovethespeakersfromtheSpeakerCabinet.
4-56
Chapter 5:
Circuit Boards
Motherboard
TherearetwoversionsoftheMotherboard: R200 R300/400
TodeterminewhichboardyouhavecheckthelabelbesidetheLVDS LCDConnector.
Board Version
PEB-7711VLA 402
0428A08250
22264
5-2
Cable Connectors
R200 Motherboard
ATX 12 V - CPU Power (J13) Chassis Fan (J21) ATX Power Flex Diskette IDE2 IDE1 MSR - Wedge (J30) P/S Fan Monitor (J28) Control Panel (J29) IRDA (J23)
PS/2 Mouse PS/2 Keyboard RS232/A RS232/B Line In Speaker Out Mic In VGA Parrallel RS232/C (J11) DVI-I RS232/C (J10) LAN PCI Riser Slot LVDS LCD CD-ROM Audio (J14) 12 V USB Internal Audio (J9) Dual USB Cash Drawer (J22) CMOS Clear Daughter Card USB (J20) Inverter (J17)
20724a
5-3
R300/400 Motherboard
Chassis Fan ATX Power Flex Diskette IDE2 IDE1 ATX 12 V (CPU Power) MSR - Wedge P/S Fan Monitor Control Panel IRDA (Not Used)
PS/2 Mouse PS/2 Keyboard RS232/A RS232/B Line In Speaker Out Mic In VGA Parrallel RS232/D DVI-I RS232/C LAN 12 V USB Dual USB Cash Drawer CMOS Clear Daughter Card USB Inverter PCI Riser Slot LVDS LCD DVI-I (2) (Not Used) CD-ROM Audio Internal Audio
20724c
5-4
J32
5-5
Todeterminewhichprocessorisbeinginstalled,cleanoffanythermalpasteto viewthemarkingsonthetopofthechip.
Line 1 = Intel C '04 Line 2 = Celeron C or Pentuim C Line 3 = Frequency / Cache / Bus / Voltage Line 4 = S-Spec / country of Origin Line 5 = FPO - Serial Number
22036
5-6
R200 Motherboard
3 2 1
Pin 1 - 2 Pin 2 - 3
5-7
R300/400 Motherboard
Thedefaultjumpersettingsaredifferentonnewerboards. PreviousDefaults:COMA,COMB,COMC=Powered;COMDNon Powered NewDefaults:AllsettoNonPowered
JP4 (RS232/D)
3
JP3 (RS232/C)
2 1
JP3 (RS232/C)
Pins 2 - 3
21870b
5-8
JP6
J34
22260
5-9
Memory Configurations
Single DIMM (MB) Number of DIMMs Total Memory (MB)
1 2 1 2
17807
4. EnsurethattheedgesoftheDIMMengagethelatchesandthatthe latchesarecompletelyclosed.
19533
5-10
20948
5-11
18466a
5-12
CPU
Incorrect
Pins
Incorrect
Correct
21864
5-13
19671
5-14
Triplestackaudioconnector(MicIn,LineOut,LineIn) Color:MicInPink Color:LineOutLime Color:LineInLightBlue PIN No. 1 2 3 Signal Description Line In Line Out Mic In
5-15
8 16 24
c1
c2
c3
c4
17
24 C3 C5 C4
1 3 5 7 9 11 13 15 17 19 21 23 C1
DATA2 Ground NC DDCDATA DATA1 Ground NC Ground DATA0 Ground NC CLK+ RED
2 4 6 8 10 12 14 16 18 20 22 24 C2
DATA2+ NC DDCCLK VSYNC DATA1+ NC +5V HPDET DATA0+ NC Ground CLK GREEN
5-16
PIN No.
Signal Description
PIN No.
Signal Description
C3 C5
BLUE Ground
C4
HSYNC
10
15
11
1 3 5 7 9 11 13 15
2 4 6 8 10 12 14
5-17
1 2 3 4
5 6 7 8
12Vat1.5A(max) Color:Teal
PIN No. Signal Description PIN No. Signal Description
1 2 3 4
5 6 7 8
5-18
25
14
1 2 3 4 5 6 7 8 9 10 11 12 13
Strobe# Data 0 Data 1 Data 2 Data 3 Data 4 Data 5 Data 6 Data 7 Acknowledge# Busy Paper Empty Printer Select
14 15 16 17 18 19 20 21 22 23 24 25
Auto Form Feed# Error# Initialization# Printer Select IN# Ground Ground Ground Ground Ground Ground Ground Ground
5-19
16
1 3 5 7
2 4 6 8
13
PIN No.
Signal Description
1 3 5 7 9 11 13
2 4 6
Ground +5V NC
10 12 14
NC Ground Ground
5-20
Signal Description
PIN No.
1 2 3 4 5 6 7 8 9 10
DCD(DataCarrierDetect) RXD(ReceiveData) TXD(TransmitData) DTR(DataTerminalReady) GND(Ground) DSR(DataSetReady) RTS(RequesttoSend) CTS(CleartoSend) RI(RingIndicator)or+12V N/C
1 2 3
5-21
PIN No.
Signal Description
1 2 3 4
1 2 3 4 5 6 7
5-22
Short Open
CaseOpen CaseClosed
PIN No.
1 3 5 7
2 4 6 8 10
NC NC NC NC OC#2
11
PIN No.
1 3 5 7 9 11
2 4 6 8 10 12
5-23
1 2 3
39
PIN No.
Signal Description
1 3 5 7 9 11 13 15 17 19 21 23
RESET# Data7 Data6 Data5 Data4 Data3 Data2 Data1 Data0 Ground DMAREQ IOW#
2 4 6 8 10 12 14 16 18 20 22 24
Ground Data8 Data9 Data10 Data11 Data12 Data13 Data14 Data15 N/C Ground Ground
5-24
PIN No.
Signal Description
PIN No.
Signal Description
25 27 29 31 33 35 37 39
26 28 30 32 34 36 38 40
Signal Description
PIN No.
NC
3 4 5 6
5-25
33
PIN No.
Signal Description
1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33
Ground Ground Ground Ground Ground Ground Ground Ground Ground Ground Ground Ground Ground Ground Ground Ground Ground
2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 32 34
DensitySelect0 N/C DensitySelect1 Index# MotorENA# DriveSelectB# DriveSelectA# MotorENB# Direction# Step# WriteData# WriteGate# Track0# WriteProtect# ReadData# HeadSelect# DiskChange#
5-26
26
PIN No.
Signal Description
PIN No.
Signal Description
1 3 5 7 9 11 13 15 17 19 21 23 25
Ground BPM0 BPM1 BPM2 BPM3 BPRM4_PRDY# BPRM5_PREQ# CPURST# TCK ITPCLK ITPCLK# BPRM5_PREQ# Ground
2 4 6 8 10 12 14 16 18 20 22 24 26
Ground DBA# DBRESET# Ground TDI TMS TRST TCK N/C Ground ITP_STPWR TDO N/C
5-27
13
PIN No.
Signal Description
1 3 5 7 9 11 13
2 4 6 8 10 12 14
PIN No.
1 2 3 4
5 6 7 8
5-28
com1
com2
6 9
TheMotherboardincludesfourexternalRS232portswiththe followingcharacteristics: Standard9pinDshell Portshaveashunttoselectbetween+12VandnormalRI functionality.Thedefaultis+12V.Theseportsaremarkedonthe terminalsbackpanelwiththelightningboltsymboltosignifyits poweredcapability. Maximumpowercapabilityis1.5Afromanyoneportwitha maximumcombinedcapabilityof3.0Aforallports.Total+12V powerperipheralcurrent(RS232andUSB)mustNOTexceed3.0 A. The+12Voutputsfromthepoweredportsareprotectedbya selfhealingfuse. Ifaportdoesnothave+12Vconnectedtopin9,thatportcanbe usedtowakeuptheterminalfromStandbyviaactivityontheRI pin. TheportsareprovidedinaDB9dualstackconfiguration.RS232/A isclosesttotheboard.RS232/Bistheupperport. Color:TealorTurquoise
5-29
PIN No.
Signal Description
RS232 1 2 3 4 5 6 7 8 9 DCD(DataCarrierDetect) RXD(ReceiveData) TXD(TransmitData) DTR(DataTerminalReady) GND(Ground) DSR(DataSetReady) RTS(RequesttoSend) CTS(CleartoSend) RI(RingIndicator)or+12V
50
PIN No.
Signal Description
1 3 5 7 9 11 13
2 4 6 8 10 12 14
5-30
PIN No.
Signal Description
PIN No.
Signal Description
15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49
VSS_SHIELD IYAM1 IYAP2 VSS_SHIELD IYAM3 ICLKAP VSS_SHIELD IYBM0 IYBP1 VSS_SHIELD IYBM2 IYBP3 VSS_SHIELD ICLKBM DDCPCLK Ground LGPIO1 LGPIO3
16 18 20 22 24 26 28 30 32 34 36 38 40 42 44 46 48 50
IYAP1 VSS_SHIELD IYAM2 IYAP3 VSS_SHIELD ICLKAM IYBP0 VSS_SHIELD IYBM1 IYBP2 VSS_SHIELD IYBM3 ICLKBP VSS_SHIELD DDCPDATA PANELVDDEN LGPIO2 LGPIO3
5-31
1 2 3 4 5 6 13 14 15
7 8 9 10 11 12 16 17
5-32
1B1 2B2 3B3 4B4 5B5 6B6 7B7 8B8 9B9 10B10 11B11
GND PCICLK1 GND PCI_REZ1# GND PCI_CLK2 GND PCI_REQ2# GND PC/PCI_DREQ# PC/PCI_PGNT#
1A1 2A2 3A3 4A4 5A5 6A6 7A7 8A8 9A9 10A10 11A11
PCNT(1) GND PCNT(2) GND PCICLK3 RISER_ID1 RESVD RISER_ID2 NOGO +12V SER_IRQ
5-33
Retail Daughtercard
F1, 1.5 A, 125 V Motion/LED/IRDA (J10) Power (J8) USB - Internal (J4) Wedge - MSR (J7) Serial - Internal (J12) IRDA Input (J11) GPIO/USB (J13) Compact Flash Power (5 V) (J15) Cust Display Power (5 V) (J16)
F2, 3 A, 125 V
24 V USB (J3) Cash Drawer (J2) RS232/D (J1) MSR - Analog (J6) Touch (J5)
20918
5-34
ISO
JIS
Capacitive
Resitive
20947
5-35
PIN No. 1 2 3 4 5 6 Signal Description Frame GND Solenoid A Drawer A/B Open/Close Status +24 V Solenoid B Logic GND
1 2 3 4
5 6 7 8
5-36
21303
Chapter 6:
Power Supply
Thepowersupplyprovidespowertothe7402Terminal,aswellas variousretailperipheralsthroughthepoweredconnectors.Thepower supplyiscontrolledbyalogicalon/offswitch,whichpermitsittobe disabledthroughsoftware. Otherfeaturesinclude: Autosensingfor115VAC/230VACoperation Coolingfan
AC Input
Thepowersupplyoperateswiththefollowingvoltageranges.
Range Nominal Vrms Minimum Vrms Maximum Vrms Input Current Max. Arms
90 180
136 265
5.0A 3.0A
DC Outputs
ThepowersupplyhasthefollowingDCoutputs:
Voltage Max. Current
+3.3V 10.0A
+5V 12.0A
+12V 11.5A
12V 0.25A
+5VSB 2.0A
+24V 2.3A
6-2
AC Power
P2 P4 +3.3 V +12 V +5 V +24 V +24 V +5 VSB FSpeed +12 V +12V P3 P1 +3.3 V -12 V GND PS/DN GND GND GND NONE +5 V +5 V
P2
P1
Chassis GND +5 V GND +24 VREN +24 VREN -12 V GND GND GND
P4
+5 V GND GND +12 V
P3
+12 V GND GND +5 V
21037
Chapter 7:
Route the Blue and Red wires under the cable tie.
Yellow Bend the wire leads to clear the area of the mounting screw head.
Black
Switch
20542
7-2
Chapter 8:
Normal Position
Clearing CMOS
20736a
8-2
Chapter 9:
General Guidelines
ObservethefollowingTouchScreencalibrationguidelines: Calibratethetouchscreenaspartoftheinitialinstallation. Recalibratewhenevertheterminalismovedtoanewlocation. Recalibrateafterreplacinganycomponentintheterminal. Recalibratewheneveracustomerreportsatouchscreenproblem. Recalibrateifyouswitchtoanewscreenresolution IftheTouchScreenortheRetailDaughterCardisreplaced,the 25PointLinearizationproceduremustbeperformed(Windows only). IfthecalibrationisoffthenfollowtheCalibrationflowchartfor correctiveactionforeachoperatingsystem.
9-2
TheTouchWareutilitiesareavailableontheNCRGoldDrivesfor WinNT,Win2K,WinXPProandWinXPe. Note: CustomerswhoarerunningaWindowsapplicationshould alwaysuseTouchWaretocalibrate.DonotbootintoDOSandrun Microcal. Applicationsoftwarecanpossiblygenerateadialogboxfromthe TouchDriver,withthemessagethatthetouchscreenneedstobe recalibrated.Ifthescreenappearstobeworkingnormally,thenthis messagecanbeignored.TherewillbeacheckboxlabeledDo not show this message again.Makesurethisboxischecked.
9-3
Note: When you re-image the hard drive, you may get the following error message:
Is Calibration Correct? (Test by touching all 4 corners and the edges of the screen.) Yes Stop No Perform Cursor Stabilization
Controller's internal linearity data differs from its last saved linearity data. Do you want to use the internal linearity data?
ALWAYS choose YES
Is Calibration Correct? (Test by touching all 4 corners and the edges of the screen.) Yes Stop No Perform 25-Point Linearization
Is Calibration Correct? (Test by touching all 4 corners and the edges of the screen.) Yes Stop No Perform Restore Defaults
1st Time
2nd Time
22274
9-4
9-5
3. Placeyourfingeronthetargetthathasafingericonpointing towardsitandholdituntilTouchEnableisdisplayedbesidethe fingericon. Note: Thereare2Pointor4PointCalibrationmethodsavailable. ALWAYSusethe2Pointmethod.Ifyouinadvertentlyrunthe 4Pointmethodthenyoumustrunthe25PointLinearization(follow theflowchartbeginningat25PointLinearization). Forbestresults,pressthetargetasaccuratelyaspossible.Hold yourfingerinplaceuntilnotifiedbythetargetandthenliftyour fingeroffthetarget.
4. Repeatthisprocedurefortheothertarget.
9-6
5. AWarningdialogboxisdisplayedwhilethedataissaved.Donot touchthescreenuntilthisdialogboxisnolongerdisplayed.
9-7
9-8
2. SelectYestocontinue.
3. Donottouchthescreenduringthetest.
9-9
4. SelecttherecommendedfrequencyandthenselectApply.
5. Testthecursorstabilitybytouchingthescreeninseveralplaces. Moveyourfingeraroundthescreen.Thecursorshouldholdsteady andthecursormovementshouldbesmooth.Ifyoustillseeerratic orjitterycursormovementthenchoosethenextbestfrequencyand selectApplyagain.Whenyouaresatisfiedwithstabilizationselect OK. 6. Performthe2PointCalibrationprocedure. Ifyouarestillhavingcalibrationproblemsthenperformthe25Point Linearizationprocedure(followtheflowchartbeginningat25Point Linearization).
9-10
9-11
b. SelecttheAdvancedbutton.
c. InthelistofAdvancedFeatures.ChecktheboxforEnable Linearization.Noneoftheotheritemsshouldbechecked.
9-12
9-13
Aseachtargetistouchedthevertical/horizontalErrorRangeis displayed.Theacceptablemarginoferrorislessthan1.5%.
9-14
9-15
2. AttheTerminalscreenpresstheCONTROLandAkeysatthesame time[CTRLA].Asmileyfaceisdisplayed.
3. EnterRD(inCAPS)andthenpressthe[Enter]key.Asmileyface followedbyazero[0]isdisplayedindicatingsuccessfulrestore.
9-16
Is Calibration Correct? (Test by touching all 4 corners and the edges of the screen.) Yes Stop No Perform Noise Check
Is Calibration Correct? (Test by touching all 4 corners and the edges of the screen.) Yes Stop No Perform Reset Function
1st Time
2nd Time
9-17
2-Point Calibration
3. SelecttheToolsmenu(Alt T). 4. HighlightCalibrate 2 pointandpressEnter. 5. EnterYestocontinue. 6. Touchthescreennearthecalibrationtarget. 7. Keepyourfingeronthescreenandslideittothecenterofthe target.Holdyourfingerfirmlyonthetargetfortwoseconds,then liftitoff. 8. Testthecalibrationbymovingyourfingeraroundonthescreen andverifyingthatthecursorfollowsyourfinger.Itisalso suggestedthatyouTouchall4Cornersandverifythatthecursor movesdeeplyintothecorners. 9. Verifythatthecalibrationwassetaccuratelybeforemakinga servicecall.Performthecalibrationagainifnecessary.
9-18
Noise Check
Ifthecursorisnotstable,orfalsetouchesaresuspected,runtheNoise CheckfromtheMicrocalprogram.Choosetherecommendedfrequency (theonewiththelowestnoiselevel).Thisshouldalsobedoneifthe TouchScreenisstillnotcalibratedafteroneattempttorecalibrateit. 1. Setthevideoresolution.FromtheToolsmenu,select800 x 600 256 colors(fora12display)or1024x768(fora15display). 2. FromtheToolsmenu,selectNoise Check. 3. EnterYestocontinue.Donottouchthescreenduringthetest.Press thespacebartostartthetest. 4. Followtheinstructionprompts.Choosethefrequencywiththe lowestnoiselevel. 5. Performthe2PointCalibrationprocedure. Note: IfyouexperienceerraticbehaviorwiththeMicrocalUtility, thenperformaResetfunctionfromtheToolsmenu.
Tolocatetheinstallationguidesonthesesites: 1. SelectGeneral Search. 2. SelecttheKitsicon. 3. IntheTitlefield,entertheKitTitle. Example: Memory or IntheProduct IDfield,entertheKitNumber. Example: 7402K141 1. SelectSearch. Thefilecanbeviewedonlinebyleftmouseclickingonthepubtitle,or ifyouprefertodownloadtheentirefileyoucanrightmouseclickon thetitleandthenaSavetargetas. Ifyouarentsureofthetitleornumberyoucandisplayallkits associatedwithaterminalproductclassby: 1. IntheClassdropdownlist,entertheClassoftheterminal. Example: 7402
A-2
2. SelectSearch.
2336K208 7402K160 7402K161 7402K221 7402K225 7402K226 7402K232 7402K233 7402K234 7402K301 7402K302 7402K305 7402K451 7402K452 7402K533
ExternalUSBCDROMDrive HardDrive(StandardCapacity) HardDrive(HighCapacity) 3TrackISOMSR(12.1) 3TrackISOMSR(15) JISMSR(15) 128MBDIMMMemoryUpgrade 256MBDIMMMemoryUpgrade 512MBDIMMMemoryUpgrade PCMCIAExpansionSlot PCIDualSerial RealPOS70IntegrationTray IntegratedU.S.2x20VFDCustomerDisplay IntegratedInternationalAPA(AllPoints Addressable)CustomerDisplay WallMountBracket(TiltMount)
Interrupts
Default Settings
IRQ System Resource IRQ Priority
Keyboard COM2/2F8 COM1/3F8 Floppy LPT1/378 RealTimeClock COM4/2E8 COM3/3E8 PS/2Mouse CoCPU IDE1 IDE2 Video,USB1,USB2, USB3,EHCI,LAN, Audio
1 8 9 10 11 12 13 14 15 3 4 5 6 7
B-2
Optional Settings
Optional Settings COM 1
Addres IRQ Addres IRQ Addres IRQ Addres IRQ Addres IRQ Addres IRQ Addres IRQ
3F8 None,4 2F8 None,3 3E8 None,11 2E8 None,10 N/A 378,278, 5,7 N/A
COM 2
COM 3
COM 4
COM 5
LPT 1
WedgeMSR IRQ6
Important Precautions:
Followtheinstructionsatthebottomofthispagetoremovethe thermalgreasefromyourself,yourCPU,andotherhardware. Caution: Thermalcompoundsaresometimesengineeredforhigh electricalconductivity.Duringapplicationkeepthecompoundaway fromelectricaltraces,pins,andleads.Somecompoundsareslightly capacitiveandcouldcauseproblemsifpermittedtobridgetwoclose proximityelectricalpaths. Caution: Neverturnonacomputerwithoutaheatsinkproperly mountedontheCPUandwithathermalinterfacematerialbetween theCPUcoreandtheheatsink.TheCPUcanbepermanentlydamaged inlessthan10secondswithoutpropercooling.
Application Instructions:
1. Keepthecompoundawayfromtheprocessor,memory,and motherboardtracesandpins.Thereisapossibilitythatdustor metalparticlesand/orshavingscarriedbytheairflowinsidethe computercasecouldcontaminatethecompoundandincreaseits electricalconductivity.
3-2
2. ONLYthethermalcompoundshouldbebetweentheprocessorand theheatsink.Removeanythermalpadsorotherinterfacematerial fromtheheatsinkbeforeapplyingthethermalcompound.Thermal padscanbescrapedoffwithaplastictoolthatwillnotscratchthe bottom.TheremnantscanthenberemovedusingaXylenebased cleaner,(GoofOffandsomecarburetorcleaners)acetone,mineral spirits,orhighpurityisopropylalcohol. Neveruseanyoilorpetroleumbasedcleaners(WD40,citrusbased cleanersandmanyautomotivedegreasers)onthebaseofaheat sink.Theoil,whichisengineeredtonotevaporate,fillsinthe microscopicvalleysinthemetalandsignificantlyreducesthe effectivenessofanysubsequentlyappliedthermalcompound. 3. Cleanthematingsurfacescompletelywithalowresidualsolvent (Highpurityisopropylalcoholoracetone)andaLINTFREEcloth. Ifthermalcompoundwaspreviouslyappliedtotheheatsink,the mountingsurfaceshouldbethoroughlyscrubbedandcleanedwith aXylenebasedcleaner,(GoofOffandsomecarburetorcleaners) acetone,mineralspirits,or99%pureisopropylalcohol.Itis importanttokeepthesurfacesfreeofforeignmaterialsandNOTto touchthesurfaces(ahair,pieceoflint,andevendeadskincellscan significantlyaffectthethermalinterfacesperformance).Inaddition, oilsfromyourfingerscanadverselyaffecttheperformanceby preventingthemicronizedsilverfillfromdirectlycontactingthe metalsurface.
3-3
Heat Sink
21089
3-4
21091
7. RECHECKtomakesurenoforeigncontaminantsarepresenton eitherthebottomoftheheatsinkorthetopoftheCPU.Mountthe heatsinkontheCPUintheproperorientationpertheheatsinks instructions.Assembletheheatsinktothemotherboardsledby tighteningthefourcaptivescrews. 8. PRESSthetwosurfacestogether.Minimizeanytwistingorlateral sliding,whichcancausesmallvoids(airgaps).ANYairgapswill significantlyincreasethermalresistanceinanotherwiseGOOD interface.Additionally,slidingthesurfacestogethercancauseone surfacetoscratch/gougetheotherpossiblyopeningupalarger intersurfacegapwhichincreasesthermalresistance.
3-5
21092
3-6
CPU Core
Usehighpurityisopropylalcoholoracetoneandabitofcareful rubbing.(Ifyouuseacetone,doafinalcleaningwithisopropyl alcohol.) Caution: Donotusenailpolishremoverasitcontainsfragranceoils andothercontaminants.
Heat sink
UseXylenebasedproducts(GoofOff,somecarburetorcleanersand manybrakecleaners.)ormineralspirits.Highpurityisopropylalcohol oracetoneisokaswell. Note: Onceyouhaveappliedthermalcompounditisimpossibleto removeallofthecompoundfromthemicroscopicvalleysintheheat sinkusingstandardcleaningchemicalsandpaperorfabrictowels.Any subsequentthermalmaterialisappliedovertheremnantsofthe originalmaterial.
3-7
CPU Ceramic
Useanyofthefollowingcleaners: Anydishdetergent(Dawn,Lux,Palmolive,Etc.) Donotusesoapforanautomaticdishwasher. WD40,citrusbasedgreaseremovers(GooGone,Etc.) Xylenebasedproducts(GoofOff,somecarburetorcleanersand manybrakecleaners) Mineralspirits.(Becarefultokeepthemineralspiritsawayfrom thecore.)
Your Hands
Washyourhandswithanydishwashingdetergent(Dawn,Lux, Palmolive,Etc.)ratherthanhandsoap.
3-8