MX-2614N

Gemini II Plus
MX-3114N

Technical Handy Guide

Version 1
April 2013
 Handy Guide

Information contained within this guide is subject to change without prior notice.

This Handy Guide is not a substitute for the official Sharp Service Manuals. It is for use by Sharp qualified
service technicians with the intention of improving the efficiency of Sharp MFP Devices.

All the latest fault finding information, firmware and printer drivers can be found on the SHARP Support
Website.

SHARP ELECTRONICS (UK) LTD

Document Solutions Post Sales Service
4 Furzeground Way
Stockley Park
Uxbridge
UB11 1EZ

www.sharp.co.uk

Useful Technical Links;

Technical Website www.tradenet.sharp.co.uk/tech

Product Key Registration https://dse-pub.sharp.co.jp/key/

User Name: keyuser
Password: key000323

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 Handy Guide

Page

1 Machine Specification 4
2 Machine Options 6
3 Consumables 8
4 Initial Set-up 10
5 Colour Calibration 13
6 Maintenance 15
7 Parts Compatibility 18
8 Coin Vend Interface 19
9 Product Key Registration 21
10 Firmware Upgrade:- USB Memory Device 22
Web (Network) 24
Recovery 26
11 Firmware & Print Driver Revision 28
12 Test Simulation 29
13 Trouble Codes 34
14 Jam Cause Codes 37
15 Repair Hints 41
16 Notes

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 Machine Specification
General MX-2614N MX-3114N
Type Desktop
Original paper size Max. A3
Tray: A3-A5R, Bypass: A3W-A5R
Printed paper size
Opt: MX-TR12 or MX-FN17 is required for A3W output.
Standard paper capacity 600 (500-sheet x1, 100-sheet Multi bypass)
Maximum paper capacity 3100 (500-sheet, 100-sheet Multi bypass + (500+1,1150+850-sheet tandem desk))
2 2 2 2
Paper weight Tray : 60g/m -220g/m , Bypass : 55g/m -300g/m
Output capacity 400-sheet (Centre: STD) Opt: MX-TR12 100 sheet
Warm-up time 18 sec or less
Resolution 9600 (Equivalent) x 600dpi (Copy & Printer)

Memory / HDD 4GB/2GB(STD) / 1GB(STD), 2GB(OPT)

(SD Card/ICU/PCL/Accelarator) HDD – 320GB (STD)
2 2
Duplex STD (MAX A3 - 60g/m -220g/m )
Copy Volume Nominal : 15kpm (Max: B/W: 90k, Colour 10k) Life 1,200k or 5 years
Copier MX-2614N MX-3114N
Copy speed Colour : 26cpm, B/W : 26cpm Colour : 31cpm, B/W : 31cpm
SOPM / E-sort Yes / Yes (colour and B/W)
First copy time (OC) Colour : 8.1sec, B/W : 5.9sec Colour : 7.9sec, B/W : 5.8sec
Continuous copy Max 999
Colour: 600x600, B/W: 600x300 (OC only) / 600x400 / 600x600
Scan resolution
9600(equivalent)x600
Zoom range 25-400 % (R.S.P.F.: 25-200 %)
Document Feeder
Type STD (R.S.P.F)
Original capacity Max 100 sheets
Replacement Speed Colour: 26cpm, B/W: 26cpm Colour: 31cpm, B/W: 31cpm
Copy Mode: 50spm (B/W @ 600x400dpi), 36spm (Colour @ 600x600dpi)
RSPF Scan Speed (MAX) Copy Mode Duplex: 20ppm (B/W @ 600x400dpi), 17ppm (Colour @ 600x600dpi)
Image Send Mode: 50spm (B/W), 50spm (Colour @ 200dpi)
Finishing MX-FN17
Type Inner Finisher
Output capacity 500 sheets
50 sheets multi-staple,
(A4 : 50 sheets /
A3 : 30 sheets)
Functionality
Off-set shifting,
Opt: Hole punch,
(MX-PNX1A/C/D)
Saddle Stitch Ability None

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 Machine Specification

Network Printer MX-2614N MX-3114N

Print speed (Excluding RIP time.) Colour : 26ppm, B/W : 26 ppm Colour : 31ppm, B/W : 31 ppm
PDL STD. : PCL6, OPT. :Post Script3 (Clone)(MX-PK11), XPS (MX-PUX1)
Interface USB2.0, 10Base-T / 100Base-TX / 1000BaseT
Standard : Win XP, Windows®Server 2003/2008, Windows® Vista, Windows®7 and 8
Supported OS
Mac OS 10.4 - 10.5 – 10.6 – 10.7 – 10.8 with MX-PKX1 [All]
Bundled Utility Software Sharp Printer Administrator Utility, Status Monitor
JPEG, TIFF, PRN, PCL (Std)
USB Direct Print (Pull): PDF, Encrypted PDF, PS Opt: Post Script3 (MX-PKX1) req.
XPS Opt:(MX-PUX1 & MX-ARSMX3) req.
Tandem Print: Yes (with similar series only)
Document Filing
14GB (Quick Folder) +
Capacity
72GB (Main/Custom Folder)
10,000 pages (A4 with 6% coverage B/W)
Quick Folder
or 1000 files.
20,000 pages (A4 with 6% coverage B/W)
Main & Custom Folder
or 3000 files
Max. Number of Folders 1000
User Registrations 1000
Authentication
Number of Users 1000
Page Limit Groups Max. 20
Authority Groups Max. 20
Network Scan(colour) STD
Resolution (for push scan) 100, 150, 200, 300, 400, 600 dpi
Duplex Yes
Destination Desktop (Sharpdesk), FTP , Folder(SMB), USB Memory, E-mail, HDD
Mono: TIFF, PDF & Encrypted PDF
Format
Colour: TIFF, JPEG, XPS, PDF & Encrypted PDF
User Registrations Max 5000 (One Touch) & 500 (Group)
Bundled Utility Software Sharpdesk version 3.3 (1 licence)
Fax Opt. (MX-FX11)
Communication Formula Super G3
Transmission Speed 2sec.range(Super G3/JBIG) 6sec.range(G3/ECM)
Communication Line PSTN
Document Size A3 - A5,
Compression MH,MR,MMR,JBIG
Dial Registration Max 999
Inbound routing Yes (TIFF, PDF & XPS format)
PC-Fax Yes (For Windows only)
Document Administration Yes
** Note: Document Filing Capacity Based On A4 (B/W) @ 6% Covera

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Machine Options

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 Machine Options

Description Product Code Remarks

Desk 1 x 500 Sheet Paper Drawer MX-DE12

Desk 2 x 500 Sheet Paper Drawer MX-DE13

Paper Feed

Desk 3 x 500 Sheet Paper Drawer MX-DE14 Auto Paper Size Detect
Desk 1 x 500 Sheet Paper Drawer
MX-DE20
+ 1 x 850 and 1 x 1150 Tandem Cassette
Long Paper Feeding Tray MX-LT10
Exit Tray Unit MX-TR13N Enable in SIM26-1
Finishing

Inner Finisher: MX-FN17

• 2 Hole Punch Unit MX-PN11A
• 4 Hole Punch Unit MX-PN11C
• 4 Hole Wide Punch Unit MX-PN11D
USB Wireless LAN Adapt0r MX-EB13
PS3 Expansion Kit MX-PK11
Printer

Requires 1GB of additional

XPS Expansion Kit MX-PUX1
memory
Barcode Font Kit MX-PF10
Data Security Kit MX-FR40U Commercial version
Security

Facsimile Expansion MX-FX11

Internet-FAX Expansion Kit MX-FWX1 Soft Key Activation
Stamp Unit AR-SU1 For RSPF
Application Integration Module MX-AMX1
Application Communication Module MX-AMX2
Image Send

External Account Module MX-AMX3

Sharpdesk v3.3 (1-License Kit) MX-USX1
Sharpdesk v3.3 (5-License Kit) MX-USX5
Sharpdesk v3.3 (10-License Kit) MX-US10
Sharpdesk v3.3 (50-License Kit) MX-US50
Sharpdesk v3.3 (100-License Kit) MX-USA0
Expanded Memory Board (1GB) MX-SM10 For MX-PUX1
Staple Cartridge MX-SCX1
Others

Stamp Cartridge MX-SV1

Keyboard MX-KB14N

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 Machine Consumables
Product Code Description / Contents Life (Approx.)
Toner
MX-23GTBA Black Toner Cartridge (A4 @ 5%) 18k
MX-23GTCA Cyan Toner Cartridge (A4 @ 5%)
MX-23GTMA Magenta Toner Cartridge (A4 @ 5%) 10k
MX-23GTYA Yellow Toner Cartridge (A4 @ 5%)
Process Unit
MX-36GVBA Black Developer
MX-36GVSA Colour Developer Kit (CMY) 840k
MX-36GUSA Drum Unit (Complete):- Rotations
MX-36GRSA OPC Drum Equivalent to Approx
Main Charge Kit:- MX2614 -BK: 120k CL: 120k
• Main Charge Unit MX3114 - BK: 135k CL: 120k
MX-230MK
• Drum Cleaner Blade
• Cleaning gum AS AR
MX-230HB Waste Toner Box (inc LSU cleaner x 2) Approx 50K
Ozone Filter Kit
MX-361FL 300k
• Ozone filter PA
Paper Dust Removing Kit
MX-230PD
• Paper dust removal unit 200k
MX-230CU PTC Kit
Fuser Unit
Fusing Belt Kit:-
MX-361FB • Fusing Belt 200k
• Fuser Belt Guide Collar x 2
Pressure Roller Kit:-
MX-230LH • Fusing Roller 200k
• Pressure roller
Web Cleaning Kit:-
• Web Roller
MX-360WB • Web Guide Shaft 200k
• Web Pressure Roller
• Web Pressure Roller Bearing
Transfer Unit
Primary Transfer Belt Kit:-
MX-230B1
• Transfer Belt
200K
Primary Transfer Cleaner Blade Kit:-
MX-230TL
• Primary Transfer Cleaner Blade
Secondary Transfer Belt Kit:-
MX-230B2 300K
• Secondary Transfer Belt
Peripherals
MX-SCX1 Finisher Staple Cartridge 5000 staples (x3)
AR-SV1 RSPF Stamp Cartridge x2
Paper Feed Roller Kit
• Paper Feed Roller
AR-620RT 100K
• Paper Feed Pick Up Roller
• Paper Separation Roller
Service Rotation Unit
MX-230U1 Primary Transfer Belt Unit
MX-230U2 Secondary Transfer Belt Unit For Service Rotation
MX-361FU Fusing Unit (230v)

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 Machine Consumables

Note: The consumable life may vary, depending on document density, temperature, humidity and machine
operation.

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 Initial Set-up
DEVELOPER INSTALLATION
Sim 25-02 Auto Developer Adjustment
Select CMYK
Note: Toner Installation should be performed after
Auto Developer Adjustment is completed

For Optimum Image Quality it is recommended to

install developer at the customer site

INITIAL SETTINGS
Sim 26-06 Machine Destination Set
Sim 26-52 Blank Paper Count Mode Setting (Non Print)
Sim 26-65 Finisher Alarm mode
Select Staple sheet limit (30 or 50)
Staple copies/sets limit (ON/OFF)
Sim 26-01 Right Tray Installation Yes/No.
Sim 26-35 Set Multi Error Counter Set to 1 (Multi Count).
Sim 26-78 Remote Desktop Access Password set.

CASSETTE SETUP & PAPER TYPE

Set cassette size by adjusting the guides in the cassette.
Paper Size & Type Setting:- System Settings – Paper Tray Settings

IMAGE WRITING DISTORTION – CMYK

SIM 50-22 Image Writing Adjustment

PRINT IMAGE MAGNIFICATION & OFF CENTRE

Automatic Adjustment:
Sim 50-28 BK MAG ADJUST (Magnification)
SETUP/PRINT ADJ (Offset)

Normally no need to adjust as set in factory

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 Initial Set-up

COPY IMAGE POSITION & VOID

Automatic Adjustment:
Sim 50-28 OC ADJUST (Platen)
SPF ADJUST

Normally no need to adjust as set in factory

RSPF & DSPF IMAGE POSITION & VOID

Automatic Adjustment:
Sim 50-28 OC ADJUST (Platen)
SPF ADJUST

Normally no need to adjust as set in factory

HALF-TONE - COLOUR CALIBRATION

Copy/Engine:
Sim 46-74 Automatic Colour Calibration

Please refer to Page 12 for Calibration Procedure.

This Must Be Completed In Full

FAX OPTION (MX-FX11)

Sim 66-02 Fax SW Setting (Destination)
Sim 66-39 Fax Destination Set
Sim 66-10 Fax Memory Clear (For Standard Extended Memory)

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 Initial Set-up
MFP Status Display
Sim 55-03 Toner Remaining Status Display
SSW22, Data/Bit 5 (Change from 0:1)

Product Activation & Firmware

Activation of Optional Products:
System Settings – Administrator Mode – Product Key
Sim 22-05 Check Firmware version – Upgrade to latest version.

OTHER
Sim 22-06 Print All Simulation Data

System Settings
Adjust Clock (Set Time, Time Zone &
Date)
Device Clone & Storage Backup
Backup System Settings, Scan
Destinations, User Control, OSA
Configuration after customer
installation is complete.

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 Colour Calibration

Automatic Colour Calibration - FACTORY MODE

When adjusting colour balance before or after routine maintenance, always use the
Note
recommended paper (Mondi 90gsm or equivalent) for optimum image quality.

1. Always ensure the latest firmware is installed on the copier, this can be visually checked using
SIM22-05 or printing the data sheet using SIM22-06.
2. Check that A/E settings and manual colour calibration settings are set to default (page 2 of SIM22-
06 data sheet)
3. Ensure all maintenance work is carried out, checking maintenance counters in SIM22
4. Ensure optics cavity is clean, clean main charge unit using special tool and clean laser slit glass
5. Perform colour image density sensor adjustment in SIM44-13 using special tool (UKOG-0318FCZZ)
refer to ADJ 3 in service manual

6. Next perform black image density sensor adjustment in SIM44-02, refer to ADJ 3B in service
manual
7. Perform image skew adjustment and registration adjustment using SIM50-22. When performing
skew adjustment follow procedure in ADJ 5 in service manual
8. Execute SIM44-27, halftone process control correction data clear
9. Execute SIM44-06, Process control correction (force)
10. Execute SIM44-26, halftone process control correction execution
11. Perform colour balance adjustment SIM46-74, place printed pattern on to glass for both engine
and printer modes

Engine Calibration Pattern Printer Calibration Pattern

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 Colour Calibration

12. After performing the colour calibration press “OK”, the initial setting of the half tone calibration
will be performed

13. Wait until “EXECUTE” key is displayed, and then press it

14. Once “COMPLETED THIS PROCEDURE” is displayed, the adjustment operation is completed.
Cancel SIM46-74.

The adjustment results only become valid when both engine and printer adjustments have been
completed in full, if the simulation is cancelled after just the engine calibration is performed the
adjustment result is invalid.

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 Maintenance
Maintenance Indications:

Black Drum (Counter) has reached

DK Replace Black Drum
the specified life.
Cyan Drum (Counter) has reached
DC Replace Cyan Drum Process
the specified life.
Section
Magenta Drum (Counter) has reached Replace Magenta
DM (Drum)
the specified life. Drum.
Yellow Drum (Counter) has reached
DY Replace Yellow Drum.
the specified life.

Black Developer (Counter) has reached Replace Black

VK
the specified life. Developer.
Cyan Developer (Counter) has reached
VC Process
the specified life.
Section
Magenta Developer (Counter) has reached the Replace Colour
VM (Developer)
specified life. Developer Kit.
Yellow Developer (Counter) has reached
VY
the specified life.

Fuser Belt and Cleaner Roller Print Counter has Replace the Upper
FK1
reached the specified limit. Fuser Roller Kit.
Fuser Section
Fuser Heat Roller Counters have reached the Replace the Heat
FK2
specified limit Roller Kit

Replace the Primary

Primary Transfer Unit Counter has reached the
TK1 Transfer Belt and/or
specified limit.
Rollers. Transfer
Replace the Secondary Section
Secondary Transfer Unit Counter has reached
TK2 Transfer Belt and
the specified limit.
Roller.

TA Maintenance [All] Counter has reached specified limit

CA Maintenance [Colour] Counter has reached specified limit
AA Maintenance [All] & [Colour] Counters have reached the specified limits

Starting Powder:
The following starting powder should be applied to the relevant consumable item during maintenance:-

OPC Drum Primary Transfer Belt

UKOG-0312FCZZ UKOG-0123FCZZ
[Stearic Acid] [Kynar Powder]

Do not apply Stearic Acid (UKOG-0312FCZZ), Strontium Titanium (UKOG-0316FCZZ) or Titanium

Hydroxide (UKOG-0322FCZZ) starting powder to the Primary Transfer Belt.

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 Maintenance
Maintenance Schedule

Description
Colour Consumables (Cyan, Magenta & Yellow): (only when the colour maintenance counter
has reached the specified life).
Replace Cyan, Magenta & Yellow Drum Units (MX-36GUSA x 3) or
• OPC Drum (MX-36GRSA x 3)
• Drum Blade & MC Unit (MX-230MK x 3)
Replace C, M, Y Developer (MX-31GVSA).
Sim 24-05 Clear C, M, Y (Colour) Developer Counters.
Sim 24-07 Clear C, M, Y (Colour) Drum Counters.
Sim 25-02 Toner Concentration Auto Adjustment - Select C, M, Y.
Note: If ALL developer has been replaced at the same time, select CMYK.
Sim 44-27 Clear Half Tone Process Correction.
Sim 24-04 Clear Maintenance [Colour] Counter.

Black Consumables: (only when the Black maintenance counter has reached the specified life).
Replace Black Developer (MX-36GVBA).
Replace Black Drum Unit (MX-36GUSA) or
• OPC Drum (MX-36GRSA).
• MC Unit & Drum Blade (MX-230MK).
Check/Replace Waste Toner Container (MX-230HB).
Replace Ozone Filter Kit (MX-361FL).
Sim 24-05 Clear K (Black) Developer Counter
Sim 24-07 Clear K (Black) Drum Counter.
Sim 25-02 Toner Concentration Adjustment – Select K only.
Sim 24-04 Clear Maintenance [ALL] Counter

200K Maintenance Schedule

In addition to Black Consumable schedule (and/or colour consumable schedule if indicated).

200K Paper Feed & Transport:

Replace Paper Dust Removal Unit (MX-230PD).
Check/Clean/Replace PF Rollers (check tray counter using Sim 22-09).

General:
Replace Primary Transfer Belt (MX-230B1)
Replace Primary transfer Blade (MX-230TL)
Replace PTC Kit (MX-230CU)
Clean all optics, CCD, and white reference plate.
Clean all RSPF sensors.
Sim 24-04 Clear TC1 Belt Counter
Clear TC1 Belt Range & Day Counters.
Clear PTC Counter

Fuser Section:
Replace Fuser Belt Kit (MX-361FB)
Replace Pressure Roll Kit (MX-230LH)
Replace Web Cleaning Kit (MX-360WB)
Sim 24-04 Clear Fuser Web Counter.
Clear Fuser Web Send & Web Day Counters. Note: Auto DV Adjustment

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 Maintenance

Adjustments:
Sim 44-13 Colour Image Density & Front Registration Sensor Adjustment
Sim 44-02 Image Density & Registration Sensor Adjustment.
Sim 44-06 Process Control execution.
Sim 50-22 Drum Position & Registration Adjustment - select ALL.

Image Quality:
Sim 46-74 Automatic Colour Balance Adjustment (Copy & Printer).
Sim 46-01 Adjust Copy Exposure Density (Colour).
Sim 46-02 Adjust Copy Exposure Density (B/W).

300K Maintenance Schedule

300K Transfer Section:
Replace Secondary Transfer Belt Kit (MX-230B2)
Replace Filter kit (MX-361FL)
Clean ID/Registration Sensors.
Sim 24-04 Clear TC2 Belt Counter
Clear TC2 Belt Range & Day Counters.

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 Coin Vend Interface

All MX series machines have a coin vend interface located on the PCU Main PWB. The vending device activates
various signals to indicate paper sizes and operation.

Because of additional functionality, the interface connector has been changed from 12 to 16 pins.

Connector Manufacture: CABCOM

Connector Type Interface Cable
Connector Part Code (Wire Side) L80INVENDKIT5

Before connecting a third party auditor, the device should confirm to the following:-

1. The auditor interface should be optically isolated from the copier.

2. The device should be Power Supply Unit independent.
3. The device power supply unit should be a plug top adapter, not internal.
4. The plug top adapter should have a reinforced insulation barrier.
5. The audit device MUST hold a CE Mark.

To enable coin vend function, test simulation 26 –03 should be set as required:-

Insufficient money during copy job The specified

The specified quantity
quantity is
is completed.
Diagnostic Black/Colour Colour completed.
Remainder of money
Setting (No money (Remainder of money No money
is left
remaining) left) remaining
Condition 1 Condition 2 Condition 3 Condition 4
MODE 1 Operation 1 Operation 2 Operation 2 Operation 1
MODE 2 Operation 1 Operation 1 Operation 2 Operation 1
MODE 3 Operation 1 Operation 3 Operation 2 Operation 3

OPERATION 1 Wait for auto clear setting time

(Default 60sec – can be changed by the system setting)

OPERATION 2 Auto clear is not made.

OPERATION 3 Setting is immediately cleared.

Cont.

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 Coin Vend Interface

Connector Signals:
Pin No. PCU PWB (CN17)
1 + 24v Out
2 GND Out
3 CV_B/W_COPY In
4 CV_COUNT Out
5 CV_START Out
6 CV_CA Out
7 CV_COLOUR_ COPY In
8 CV_COLOUR1 Out
9 CV_STAPLE Out
10 CV_COLOUR0 Out
11 CV_DUPLEX Out
12 5v Out
13 CV_SIZE0 Out
14 CV_SIZE1 Out
15 CV_SIZE2 Out
16 CV_SIZE3 Out

Colour Signal:
Colour Mode 1 Colour Mode 2
Colour Mode
(CL-COLOR0) (CL-COLOR1)
B/W 0 0
Full Colour 1 1
Others
0 1
(Single/Two Colour)

Paper Size Signals:

SIZE3 SIZE2 SIZE1 SIZE0 PAPER SIZE
0 0 0 0 NIL
0 0 1 0 A4
0 0 0 1 A3
1 0 1 1 A3W
0 0 1 1 LT
0 1 0 0 B4
0 1 0 1 LG
0 1 1 0 WLT
0 1 1 1 INV
1 0 0 0 B5
1 0 1 0 A5
1 0 0 1 EXTRA

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 Product Key Registration
Procedure:

1. Make a note of the Copier Serial Number upon which the option is to be installed.

For MX2310U, the serial number can be obtained from the following menu:-

Custom Settings – Admin Authentication (Password) – Product Key – Serial Number

2. Make a note of the Application number from the front of the option Operation Manual.

3. Access the following URL, with the user name and password indicated

https://dse-pub.sharp.co.jp/key/

User Name: keyuser

Password: key000323

4. Select your region (UK).

5. Register the option(s) against the Sharp Copier Serial Number by completing the following Web form.

As shown, multiple options can now be registered at the same time:-

Note: When inputting the data, please ensure that the prefix letter of the Application number is entered in
UPPERCASE. Also, if the machine serial number ends in X or Y, that must also be entered in UPPERCASE.

6. Click Send.
The Product Activation Key(s) will then be displayed. Also, an E-mail confirmation will
be sent to the E-Mail address of the dealer representative.

Enter the Product Key and enable the option(s) from within the following menu:-

Custom Settings – Admin Authentication (Password) – Product Key

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 Firmware Upgrade
USB Device:

1. Insert the USB memory device containing the firmware file into the main USB Port.
2. Enter Simulation 49-01.
Note: “If no USB device is detected, an error message will be displayed.
3. Using the LCD screen, browse and select the correct firmware file.

4. The current and the new firmware version to be updated will be shown within
the display:

5. Select the required firmware that requires updating (example shown: Config & ICU Boot).
Press Execute & Yes to commence the update.
Note: If all firmware (including peripherals) require updating, select ALL

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 Firmware Upgrade

6. Firmware update progress (and remaining time) should now be displayed:-

7. Once the firmware update has completed successfully, click OK (MFP should reboot).

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 Firmware Upgrade
Firmware update is complete.
Network (Web Page)
1. Open a web browser and enter the following URL :-

http://ipaddress/service_login.html or
http://ipaddress/service_account.html

Example: http://192.168.0.1/service_login.html

2. To access the Service Webpage, enter the “Service” Username and Password.
Click Login:-

Default Username: service

Password: service

Note: If User Authentication is enabled, open the device webpage and login by selecting “Service”
from the drop down menu and entering the service password:-

3. When the service webpage opens, click Update of Firmware.

4. Click Browse to navigate to the location of the updated firmware file and select
Open.

5. Press Execute to start the firmware update.

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 Firmware Upgrade

Note: Once the machine has entered “service download mode”, the update will
Commence and the progress be displayed

6. When the firmware upgrade is complete, click Reboot to execute a remote restart
Of the machine

Firmware Upgrade is Complete

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 Firmware Recovery Procedure

In the event of a power failure during a firmware update or HDD failure, the machine may fail to reboot because of
corrupted firmware. In this case the SD card containing the correct BOOT program will have to be replaced,
firmware will then have to be recovered using the CN method.

Firmware Recovery Procedure:

To enter the CN firmware recovery method, turn ON the UPDATE DIP-SW on the MFP PWB

The following five keys are used for executing functions when in the CN Update mode

UP key DOWN key BACK key

MENU key OK key

1. Insert the USB memory containing the firmware into the USB port

2. Turn on the power

3. Check to confirm the machine starts booting (It takes more than
10 seconds to display the menu)

Display when Booting is complete

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 Firmware Recovery Procedure

4. Select update from USB memory by using the “MENU” and “BACK” keys

5. Press the “OK” key, the firmware file saved on the USB memory key is retrieved, and the file selection
menu is displayed

6. Select the target firmware file using the “UP” and “DOWN” keys. When the correct file is displayed select
the “OK” key, the selected firmware file will be read. Once read the update procedure will continue

• The abbreviated name of the firmware which is under update should appear in the upper right corner of
the display
• During the update process, the display may flash instantaneously. It is normal operation

7. Check the update results of all firmware files by using the “UP” and “DOWN” keys

Update Successful Update not Executed Update Failed

8. Turn off the power

9. Turn OFF the UPDATE DIP-SW on the MFP PWB

10. Turn on the machine ensuring BOOT animation is displayed and the “Copying is enabled” is displayed

Firmware Recovery is Complete

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 Firmware and Print Driver Revision
Firmware:

MX2614N/3114N
Firmware Version
ICU Main 03.00.G2
ICU Boot 01.00.G2
PCU 03.02.G2
SCU 01.00.G2
Inner Finisher 01.07.03
Fax Main 01.01.G1
Desk 02.00.G1
E-Manual 01.80.G1
Watermark Data 01.00.00.00
Data Security Kit (MX-FR40U) 03.00.Gd

Print Driver:
Windows 32bit OS Windows 64bit OS
Driver
2008, XP, 2003, Vista, Win 7 XP, 2003, Vista, 2008, Win 7

SAPL-c 02.00.01.18 02.00.01.18

PCL5e n/a n/a

PCL6 03.01.28.19 03.01.28.19

PS 03.01.28.19 03.01.28.19

PPD 1.0.0.3 1.0.0.3

XPS* 01.02.32.01 01.02.32.01

For the latest Firmware and Print Driver version(s), please refer to Sharp Technical Website

www.tradenet.sharp.co.uk/tech

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 Simulation Codes
The following pages contain information regarding test simulations. For a detailed description for each test
simulation, please refer to the MX2310U Service Manual.

Copier Simulation Entry Codes

On the copier operation panel, press the following keys:-

1 Scanner Self Test 8 High Voltage Operation / Test

1 Scanner operations test 1 Developer bias setting and output
2 Scanner sensor check 2 MHV/Grid setting and output
5 Scanner unit and control circuit check 6 Transfer setting and output

2 RSPF Self Test 9 Duplex Operation / Test

1 SPF ageing test. 2 ADU sensor check

2 SPF sensor check 3 ADU load & output check
3 SPF output check (motor, clutch, solenoid)
10 Toner Motor Operation / Test
3 Finisher Operation / Test 1 Toner motor operation check
2 Finisher sensor check.
3 Finisher output check (motor, clutch, solenoid) 13 Clear / Cancel
10 Finisher adjustment
-- Trouble cancel (U1 trouble)

4 Desk/ LCC Operation / Test

14 Clear / Cancel
2 Desk sensor check
-- Trouble cancel (H3, H4, H5 trouble)
3 Desk output check
5 Desk clutch operation check
15 LCC Clear / Cancel
5 Lamp Operation / Test -- LCC Trouble cancel (U6 trouble)
1 LCD/LED test
2 Heater lamp load check 16 Clear / Cancel
3 Copy lamp check -- U2 trouble cancel
4 Discharge lamp check
17 Clear / Cancel
6 System Load Operation / Test
-- PF trouble cancel
1 Feed output check
2 Fan load check
3 Transfer operation check 21 Maintenance Cycle Configuration
6 Fusing separation check 1 Maintenance cycle setting
90 Set Mirror to Lock Position
22 Data Output / Check
7 Device Aging Operation / Test
1 Counter data display
1 Ageing test setting 2 Jam/trouble counter display
6 Interval ageing cycle timer set up 3 Jam history data display
8 Warm up time display setting 4 Trouble code history data display
9 Printing colour select mode (colour) 5 ROM version display
12 Document reading setting (ageing) 6 Data print mode
8 Document feed and output counter display
9 Paper feed counter display

28 Document Solutions After Sales Service

 Simulation Codes

22 Data Output / Check cont… 26 Device Configuration cont…

10 Machine system display configuration 53 Enable/Disable auto colour calibration
11 Fax counter display 65 Finisher alarm set-up (stapled sheets)
12 RSPF jam history display 69 Toner near end setting
13 Process cartridge counter display 73 Poster enlargement image loss adjustment
14 Status of Toner cartridge 74 OSA trial mode set-up
18 User Data Delete History 78 Remote panel operation password setting
19 Network scanner counter display 79 Enable/Disable user data delete result
25 Usage Estimator data display
40 Error Code List and Contents
90 System setting list print 30 Sensor Operation / Test
1 Main unit sensor check
23 Print Data Output
2 Tray sensor check (main)
2 Print jam/Trouble data print mode
80 Data print mode (paper feed)
33 Felica Card Operation

24 Data Counter Clear 2 Delete ID (IDM) information of Felica card

1 Jam/trouble counter clear

2 Paper feed counter clear 40 Bypass Operation / Adjustment
3 Document feed & output counter clear 2 Bypass tray width adjustment
4 Maintenance counter clear Bypass tray width detection manual setting
7
5 Developer counter clear
6 Copy Counter clear
9 Print & other counter clear 41 OSS Operation / Adjustment
10 Fax counter clear 1 Document sensor operation check
15 Network scanner counter clear 2 Document sensor output setup
25 Usage Estimator data display 3 Document sensor output display
35 Toner Cartridge Use Status data clear
43 Fuser Setting
25 DV Auto Adjustment / Monitor
1 Fuser temperature setup (Paper)
1 Toner sensor output monitor (Process drive) 4 Fuser temperature. setup for each mode
2 Auto developer adjustment setting 20 Fuser temperature. correction for low
4 Operation data of toner supply quantity temperature & humidity
5 Display toner correction data 21 Fuser temp correction for high temperature &
humidity
22 Perform L/L correction for fuser temperature
26 Device Configuration
setting
1 Right Tray setup 23 Perform H/H correction for fuser temperature
3 Auditor setup setting
5 A3 Total/Maintenance counter setup 24 Fuser temperature reset
6 Destination setup
10 Network scanner trial mode setup
18 Toner save operation 44 Process Control
30 CE mark control setup 1 Process control mode setting
32 Specifications for fusing cleaning operation 2 Process control Gain Adjustment
35 Trouble memory mode setting 4 Process control initial density setup
38 Engine life over setting (Developer) 6 Process control correction (force)
41 Pamphlet mode AMS operation 9 Process control data display
49 Copy speed mode setup (Postcard) 12 DM data, patch/base data display
50 Function setting (B/W reverse, colour mode, 13 Image density set-up (colour)
finisher) 14 Fuser temp.& humidity output data
51 Specifications for Serial Port operation (For PCI) 15 OPC drum idle rotation
52 Blank paper count mode setting 21 Half tone process control registration

29 Document Solutions After Sales Service

 Simulation Codes

44 Process Control cont… 46 Copy & Image Density Adjustment cont…

22 Half tone process control density patch result 59 Copy mode pseudo resolution image process adj
24 Half tone correction data result display 60 Sharpness adjustment colour auto copy mode
25 Initial half tone correction data display 61 Adjust area separation recognition level
26 Half tone process control correction execution 62 Judgement level adjustment
27 Half tone process control correction data clear 63 Copy low density adjustment
28 Process control timing (On/Off) setting 65 Used to set the colour correction table
Enable/disable half tone correction during each 74 Copy/Printer colour balance adjustment
29
job
31 OPC drum position adjustment 48 Magnification & Motor Adjustment
37 Image density correction setting
43 DV unit installation monitor 1 Magnification ratio adjustment
61 Set Calibration data of colour image density 5 Motor speed adjustment (Scanner & SPF)
sensor 6 Motor speed velocity adjustment
62 Process control execution conditions
49 Firmware Update
46 Copy & Image Density Adjustment 1 Firmware Upgrade Program
3 E Manual Update Program
1 Colour copy density adjustment
5 Watermark update
2 B/W copy density adjustment
4 Colour scanner density adjustment
5 B/W scanner density adjustment 50 Image Position Adjustment
8 Colour scanner balance adjustment
1 Lead edge/copy position adjustment
9 RSPF exposure adjustment
2 Lead edge/copy position adjustment value
10 Engine colour balance manual adjustment
(Calculation)
(Individual EXP)
5 Printer lead edge adjustment
16 Engine balance manual adjustment B/W
6 RSPF Lead edge/copy position adjustment
19 B/W auto exposure mode setup
7 RSPF Lead edge/copy position adjustment value
21 Engine colour balance manual adjustment (All
10 Print off-centre adjustment (K)
EXP)
12 Original off-centre adjustment
23 Engine maximum density adjustment
20 Colour Image registration adjustment (Main
(enable/disable)
Scan)
24 Engine half tone auto adjustment
22 Auto colour registration & drum phase
25 Single colour mode colour balance set-up (copy)
adjustment
26 Single colour mode colour balance adjustment
24 Auto registration & drum data display
27 Coefficient (Black edge) gamma set-up
27 Image loss adjustment (Fax/Scanner mode)
30 Sub scanning resolution adjustment
28 Service adjustment (OC/SPF image position)
32 Document background density auto mode
36 2-colour mode adjustment (Red, Black)
37 B/W image create adjustment 51 Resist Roller Adjustment
38 Adjust black component colour mode 1 Transfer voltage ON/OFF timing adjustment
39 Fax Image send sharpness adjustment 2 Resist roller adjustment
40 Fax mode exposure adjust (All modes)
41 Fax mode exposure adjust (Normal)
42 Fax mode exposure adjust (Fine Text) 53 Document Feeder Adjustment
43 Fax mode exposure adjust (Super Fine) 6 SPF document tray size adjustment
44 Fax mode exposure adjust (Ultra Fine) 7 SPF document tray size adjust value set
45 Fax mode exposure adjustment (600dpi) 8 RSPF scanning position adjustment
47 JPEG compression rate setting (Copy/Scanner –
Push scan) 55 MFP Data Setting
51 Gama adjustment for copy in heavy paper mode
and image process mode 1 Engine Control Operations (Soft SW)
52 Copy calibration data clear 2 Scanner Control Operations (Soft SW)
54 Engine colour balance adjust (Dither) 3 Controller Control Operations (Soft SW)
58 Copy mode pseudo resolution (smoothing
process)

30 Document Solutions After Sales Service

 Simulation Codes

64 Self test cont…

56 MFP Data Import / Export
5 Printer self print test (PCL)
1 Transfer data execute 6 Printer self pint test (PS)
2 EEPROM, SD Card & HDD backup to USB 7 Print adjustment pattern (SIM 46-21)
3 Document filing backup to USB
4 Job log data backup to USB
5 Import 22-06 to USB (text format)
65 LCD Operation / Adjustment
11 Copy SD card data to HDD 1 LCD touch panel adjustment
12 Copy SD card data to HDD 2 LCD touch panel adjustment display
Operation panel key input check
5
60 Memory Operation / Test
1 Check memory operation (read/write) of MFP
66 Fax Operation / Adjustment
1 FAX Soft SW setting (2-99)
2 Country code default set (FAX)
61 LSU Adjustment 3 FAX PWB controller memory check
4 FAX signal line check (Max level)
1 LSU test (Polygon motor & Laser detection check)
5 FAX signal line check (Soft SW setting)
3 Laser power setting
6 FAX check list print (confidential registration)
4 LSU image skew adjustment pattern
7 FAX memory printout (all data)
8 FAX voice message setup
62 HDD Operation / Test 9 FAX signal (sound) line check (Soft SW setting)
10 FAX all memory clear
1 HDD and SD card format (FAT32) 11 Voice signal check (line & speaker 300bps - Max)
2 HDD partial read/write check 12 Voice signal check (line & speaker 300bps –Soft
3 HDD read/write check (All) SW)
6 Smart (HDD) self diagnostics test (E7-03) 13 Register dial number for Sim 66-14/15/16
7 Smart (HDD) self diagnostics error log 14 Adjust & check the time dial pulse (10bps)
8 HDD and SD card format (excluding system & 15 Adjust & check the time dial pulse (20bps)
operation manual area) 16 Adjust and check the send level DTFM signal
10 Used to delete the Job Log data 17 Select DTFM signal to send to line (Max level)
11 Used to delete the Document Filing data 18 Select DTFM signal to send to line (Soft SW)
12 Enable/Disable auto format for HDD trouble 21 Print various registration information
13 HDD format (Operation Manual and Watermark 22 Set the sound volume of the handset
data area only) 24 Fast save data clear
14 Delete document filing management data 29 FAX address book clear
15 Convert setting data for document filing reprint 30 Tel/LIU sensor status check
31 ON/OFF setting of each output port (Tel/LIU)
63 CCD Operation / Adjustment 32 Received data check
1 Shading correction data display 33 Busy Tone/CNG/CED/FNET/DTMF detect signal
2 Shading correction execution (force) check
3 CCD gamma & colour balance auto adjustment 34 Communication time display
4 SIT chart patch density display 36 Check Send/Receive from modem controller
5 CCD gamma & colour balance setup (Default) 39 Check Destination saved in FAX EEPROM
6 Print engine colour balance (chart reading) 42 Rewrite PIC program installed on FAX box
7 Standard target colour calibration set-up 43 Write program & adjustment values to PIC
(Service) installed on FAX
8 Standard scanner target default (Service Mode) 61 Display the FAX related soft SW (151-250)
11 Colour Balance setting (Factory Mode). 62 Import FAX data to USB

64 Self Test Print

1 Self print test (Colour mode)
2 Engine colour balance patch print mode
4 Printer self print test (256 gradations)

31 Document Solutions After Sales Service

 Simulation Codes

67 Printer Board Operation / Adjustment

17 SRAM Clear / Reset
24 Printer colour balance auto adjustment
25 Printer colour balance manual adjustment
26 Standard target select of printer half tone auto
adjustment
27 Scanner target of printer calibration setup
(Service)
28 Standard target of printer colour calibration
(Service)
31 Printer calibration data clear
33 Printer screen gamma adjustment
34 Engine maximum density adjustment
36 Printer low density adjustment
52 Printer Gamma default adjustment
54 Printer colour balance adjust
70 MFP PWB SRAM data clear

32 Document Solutions After Sales Service

 Trouble Codes

A0
01 PCU ROM error
E7
02 SCU ROM error 94 MFP PWB DIMM memory check error
10 Colour Profile error 95 Printer PWB DIMM memory check error
11 Firmware Version Discrepancy (MFP-PCU) 96 MFP PWB DIMM memory check error
14 MFP-CPU Firmware Inconsistency A0 LSU LD PWB EEPROM R/W Error (K)
15 DSK Boot and program firmware error A1 LSU LD PWB EEPROM R/W Error (C)
16 Energy save data error (SD Card) A2 LSU LD PWB EEPROM R/W Error (M)
20 MFP Firmware & EPROM Discrepancy A3 LSU LD PWB EEPROM R/W Error (Y)
21 PCU Firmware & EPROM Discrepancy
22 SCU Firmware & EPROM Discrepancy
EE
C1 EC Auto toner density adjustment error
EL Auto toner density adjustment error
10 Main charger trouble (BK) (Overtoned)
14 Main charger trouble (Colour) EU Auto toner density adjustment error
(Undertoned)
C4
00 PTC trouble F1
00 Finisher PCU communication error
E7 03 Finisher exit roller lift operation trouble
01 MFP image data error 08 Finisher staple shift motor trouble
03 HDD trouble 10 Finisher staple motor trouble
04 HDD-ASIC error 15 Finisher paper exit tray lift motor trouble
07 SD Card error 19 Finisher paper alignment motor lock (front)
10 Shading trouble (Black level) 20 Finisher paper alignment motor lock (rear)
11 Shading trouble (White level) 21 Finisher fan motor trouble (Bridging Unit)
14 CCD-ASIC error 33 Punch unit shift operation trouble.
20 LSU laser detection error (K) 34 Punch operation trouble.
21 LSU laser detection error (C) 37 Finisher data backup RAM error
22 LSU laser detection error (M) 50 Main unit-Finisher combination error
23 LSU laser detection error (Y)
24 LSU Driver error (K) F2
25 LSU Driver error (C)
26 LSU Driver error (M) 22 Discharge lamp trouble (K)
27 LSU Driver error (Y) 23 Discharge lamp trouble (C)
28 LSU-PCU connection error 24 Discharge lamp trouble (M)
29 LSU ASIC frequency error 25 Discharge lamp trouble (Y)
49 Watermark data error 39 Process thermistor trouble (MFT)
50 PCU PWB Firmware detection error 40 Toner empty sensor trouble (K)
55 PCU PWB information SUM error 41 Toner empty sensor trouble (C)
60 MFP PWB Firmware detection error 42 Toner empty sensor trouble (M)
61 Error between MFP & PCU PWB’s 43 Toner empty sensor trouble (Y)
65 MFP EEPROM sum check error 45 Colour image density sensor trouble
80 MFP-SCU PWB communication error 49 LSU thermistor trouble
89 MFP CPU and NIC communication error 50 Drum phase sensor trouble (K)
90 MFP-PCU PWB communication error 51 Drum phase sensor trouble (Colour)
91 FAX reception image data error 58 Process humidity sensor trouble
92 Copy image data error 64 Toner supply operation trouble (K)
93 Copy, image send, filing, print image data 65 Toner supply operation trouble (C)
process error 66 Toner supply operation trouble (M)
67 Toner supply operation trouble (Y)

33 Document Solutions After Sales Service

 Trouble Codes

H4
F2 00 Fuser low temperature (TH_UM_AD2)
70 Improper toner cartridge detection (K) 01 Fuser low temperature (TH_LM)
71 Improper toner cartridge detection (C) 02 Fuser low temperature (TH_US)
72 Improper toner cartridge detection (M)
73 Improper toner cartridge detection (Y) H5
74 Toner cartridge CRUM error (K)
75 Toner cartridge CRUM error (C) 01 5 continuous times POD1 not reached jams
76 Toner cartridge CRUM error (M)
77 Toner cartridge CRUM error (Y) H7
78 Image density registration sensor trouble (K)
91 High density process control HV error (K) 10 Fuser low temperature trouble
92 High density process control HV error (C) (TH_UM_AD2)
93 High density process control HV error (M) 11 Fuser low temperature trouble (TH_LM)
94 High density process control HV error (Y)
L1
F3 00 Scanner feed trouble
12 Tray 1 lift operation trouble (main unit)
22 Tray 2 lift operation trouble (main unit) L3
01 Scanner return trouble
F6
L4
00 MFP-Fax communication trouble
01 Fax board EEPROM read/write error 02 Paper feed motor lock trouble
04 Fax modem operation trouble 03 Fuser motor lock trouble
21 TEL/LIU PWB & Fax soft switch error 04 Developer motor trouble (K)
30 Access error to 1-chip on Fax board 05 Developer motor trouble (CMY)
97 Fax PWB incompatibility trouble 06 Transfer unit lift trouble
98 Fax PWB & Destination information error 07 Transfer belt motor trouble
11 Shift motor trouble
12 Secondary transfer separation trouble
F9 16 Fusing pressure release trouble
31 Paper exit cooling fan trouble
91 Communication error (MFP – Printer)
32 Power cooling fan trouble
92 Printer PWB hardware error
35 Fusing fan trouble
43 Paper exit cooling fan 3 trouble
H2 50 Process fan trouble
51 Process fan 2 trouble
00 Thermistor open trouble (TH_UM_AD2).
01 Thermistor open trouble (TH_LM).
02 Thermistor open trouble (TH_US). L6
03 Thermistor open trouble (TH_UM_AD1)
10 Polygon motor trouble (LSU)

H3 L8
00 Fuser high temperature (TH_UM)
01 Full wave signal is detection error
01 Fuser high temperature (TH_LM)
20 MFP – LSU Motherboard comms error
02 Fuser high temperature (TH_US)

34 Document Solutions After Sales Service

 Trouble Codes

PC
-- Personal counter not installed

U1
01 Battery trouble

U2
00 MFP EEPROM read/write error
05 HDD/MFP PWB SRAM data discrepancy
10 MFP PWB SRAM user authentication index
check sum error
11 MFP EEPROM counter check sum error
24 MFP PWB SRAM user authentication counter
check sum error
30 MFP PWB and PCU PWB manufacturing No.
data inconsistency
40 SD card error
41 HDD system storage data area error
42 Machine adjustment data error
50 HDD user authentication check sum error
60 Water mark check error
80 SCU PWB EEPROM read/write error
81 SCU PWB EEPROM check sum error
90 PCU PWB EEPROM read/write error
91 PCU PWB EEPROM check sum error

U6
00 Paper feed desk (tray 3 & 4) communication
trouble (PCU)
01 Tray 1 lift motor trouble (Desk)
02 Tray 2 lift motor trouble (Desk)
10 Desk paper feed motor trouble
50 Desk incompatibility
52 Paper feed desk (tray 2) communication
trouble (PCU)

U7
50 MFP PWB Vendor machine communication
51 Vendor machine error

UC
02 CPT-ASIC abnormality
20 DOCC – ASIC abnormality

35 Document Solutions After Sales Service

 Jam Cause Codes
Main Body Sensor Location:

Code Content Code Content

Main cassette paper JAM (CPFD1 not CPFD1 not-reached JAM (main cassette 2
TRAY1 CPFD1_N2
reached jam) feed paper)
CPFD1 not-reached JAM (Desk upper CPFD1 not-reached JAM (Desk lower stage
CPFD1_N3 CPFD1_N4
stage feed paper) feed paper)
CPFD2 not-reached JAM (main cassette CPFD2 not-reached JAM (Desk upper stage
TRAY2 CPFD2_N3
2 feed paper) feed paper)
CPFD2 not-reached JAM (Desk lower Manual feed tray paper feed JAM (PPD1
CPFD2_N4 MFT
stage feed paper) not reached)
PPD1 not-reached JAM (cassette 1 feed PPD1 not-reached JAM (Main cassette 2
PPD1_N1 PPD1_N2
paper) feed paper)
PPD1 not-reached JAM (Desk upper PPD1 not-reached JAM (Desk lower stage
PPD1_N3 PPD1_N4
stage feed paper) feed paper)
PPD1 not-reached JAM (ADU refeed PPD2 not reached JAM (Main cassette feed
PPD1_NA PPD2_N1
paper) paper)
PPD2 not reached JAM (Main cassette 2 PPD2 not reached JAM (Desk upper stage
PPD2_N2 PPD2_N3
feed paper) feed paper)

36 Document Solutions After Sales Service

 Jam Cause Codes
Code Content Code Content
PPD2 not reached JAM (Desk lower PPD2 not reached JAM (Manual feed tray
PPD2_N4 PPD2_NM
stage feed paper) feed paper)
PPD2 not reached JAM (ADU refeed
PPD2_NA POD1_N POD1 not-reached JAM
paper)

POD2_N POD2 not-reached JAM POD3_N POD3 not-reached JAM

APPD1_N APPD1 not-reached JAM APPD2_N APPD2 not-reached JAM

CPFD1 Remaining JAM (Main cassette CPFD1 Remaining JAM (Main cassette 2
CPFD1_S1 CPFD1_S2
paper) feed paper)
CPFD1 Remaining JAM (Desk upper CPFD1 Remaining JAM (Desk lower stage
CPFD1_S3 CPFD1_S4
stage feed paper) feed paper)
CPFD2 Remaining JAM (Main cassette 2 CPFD2 Remaining JAM (Desk upper stage
CPDD2_S2 CPFD2_S3
feed paper) feed paper)
CPFD2 Remaining JAM (Desk lower stage
CPFD2_S4 PPD1_S1 PPD1 Remaining Jam (Main cassette paper)
feed paper)
PPD1 Remaining JAM (Main cassette 2 PPD1 Remaining JAM (Desk upper stage
PPD1_S2 PPD1_S3
feed paper) feed paper)
PPD1 Remaining JAM (Desk lower stage PPD1 Remaining JAM (Manual feed tray
PPD1_S4 PPD1_SM
feed paper) feed paper)
PPD1 Remaining JAM (ADU reefed
PPD1_SA PPD1_S2 PPD2 Remaining Jam (Main cassette paper)
paper)
PPD2 Remaining JAM (Main cassette 2 PPD2 Remaining JAM (Desk upper stage
PPD2_S2 PPD2_S3
feed paper) feed paper)
PPD2 Remaining JAM (Desk lower stage PPD2 Remaining JAM (Manual feed tray
PPD2_S4 PPD2_SM
feed paper) feed paper)
PPD2 Remaining JAM (ADU reefed
PPD2_SA POD1_S POD1 remaining JAM
paper)
POD2_S POD2 remaining JAM POD3_S POD3 remaining JAM

APPD1_S APPD1 remaining JAM APPD2_S APPD2 remaining JAM

CPFD2 JAM (Desk communication
PPD2_PRI PPD2 Jam CPFD2_DESK
abnormality detection)
PPD2 JAM (Finisher communication
PPD2_FIN
abnormality detection)

R.S.P.F. Sensor Location:

37 Document Solutions After Sales Service

 Jam Cause Codes
Code Content Code Content

SPPD1_N SPPD1 not reached JAM SPPD2_N SPPD2 not reached JAM

SPPD3_N SPPD3 not reached JAM SPPD4_N SPPD4 not reached JAM

SPPD2_NR SPPD2 reverse not reached JAM SPPD1_S SPPD1 remaining JAM

SPPD2_S SPPD2 remaining JAM SPPD3_S SPPD3 remaining JAM

SPPD4_S SPPD4 remaining JAM SPPD2_SR SPPD2 reverse remaining JAM

PPD2 JAM (Finisher communication error

SPSD_SCN Exposure start notification timer end P_SHORT
detection)

SDFS_S Paper JAM ICU_REQ ICU factor stop JAM

STOP_JAM Emergency stop JAM

Desk Sensor Location:

38 Document Solutions After Sales Service

 Jam Cause Codes
Code Content Code Content
DPFD1 Not-reached JAM (Desk 2 feed
TRAY3 Cassette 3 (Desk 1) paper feed JAM DPFD1_N4
paper)
DPFD1 Remaining JAM (Desk 1 feed
DPFD1_S3 DPFD1_S4 DPFD1 Remaining JAM (Desk 2 feed paper)
paper)
DPFD2 Remaining JAM (Desk 2 feed
DPFD2_S4 TRAY4 Cassette 4 (Desk 2) paper feed JAM
paper)

Inner Finisher Sensor Location:

Code Content Code Content

FPPD1_N Inlet port not-reached JAM FPPD1_S Inlet port remaining JAM

FPDD_S Bundle exit remaining JAM FIN_TIME Early reaching JAM

FSTPD_S Paper exit remaining JAM FSTPLJ Staple JAM

39 Document Solutions After Sales Service

 Repair Hints
MFP & MX-PB14 Memory locations

1
4
3

1 SD Card Memory Stores MFP PWB program data, fax image data and font data (4GB)
2 CF Card Memory Memory for Intel Atom Processor
3 DIMM Memory 2 Not Used
4 DSK Flash Memory Stores the DSK program data
5 Printer Flash Memory Stores the printer program data
6 DIMM Memory 3 Memory for the printer (DDR 512MB 800MHz)
7 DIMM Memory 4 Memory for XPS (DDR 1GB 800MHz)

40 Document Solutions After Sales Service

Repair Hints

41 Document Solutions After Sales Service