MX-6500N, MX-7500N Technical Handy Guide

Polaris Office MX6240N
MX7040N
Polaris MX6500N
Production MX7500N
Technical Handy Guide

Version 3.3
February 2016
Handy Guide
Information contained within this guide is subject to change without prior notice.
This Handy Guide is not a substitute for the official Sharp Service Manuals. It is for use by Sharp qualified
service technicians with the intention of improving the efficiency of Sharp MFP Devices.
All the latest fault finding information, firmware and printer drivers can be found on the SHARP Support
Website.
SHARP ELECTRONICS (UK) LTD

Document Solutions Post Sales Service
4 Furzeground Way
Stockley Park
Uxbridge
UB11 1EZ
www.sharp.co.uk
Useful Technical Links;
Technical Website www.tradenet.sharp.co.uk/tech
Product Key Registration https://dse-pub.sharp.co.jp/key/

User Name: keyuser
Password: key000323
2 Document Solutions After Sales Service

Handy Guide
Page
1 Machine Specification 4
2 Machine Options 7
3 Consumables 14
4 Initial Set-up 16
5 Colour Calibration 19
6 Maintenance 21
7 Coin Vend Interface 24
8 Product Key Registration 26
9 Firmware Upgrade:- USB Memory Device 27
Web (Network) 29
Recovery 31
10 Firmware & Print Driver Revision 33
11 Test Simulation 35
12 Trouble Codes 41
13 Job Log Error Codes 47
13 Jam Cause Codes 52
14 Machine Icons 65
15 Repair Hints 66
16 Notes

Machine Specification
General MX6240N MX7040N MX6500N MX7500N
Type Console
Original paper size Max. A3
Printed paper size Tray: A3W-A5R, Bypass: SRA3 - A5R Tray: A3W-A5R, Bypass: 13 x 19.2 - A5R
Standard paper capacity 3,100 (1,200-sheet, 800-sheet, 500-sheet x 2 and 100 sheet Multi bypass)
8,500 (5,000-sheet, 1,200-sheet, 800- 13,500 (5,000-sheet x 2, 1,200-sheet, 800-
Maximum paper capacity
sheet, 500-sheet x 2 and 500 sheet) sheet, 500-sheet x 2 and 500 sheet)
2 2 2 2
Paper weight Tray : 60g/m -220g/m , Bypass : 55g/m -300g/m
Output capacity 250-sheet (centre tray) 100 sheet (right side tray)
Warm-up time 55 sec 90 sec
Resolution 600 x 600dpi / 1200 x 1200dpi / 9600 (Equivalent) x 600dpi
SD Card: 4GB (STD),
Memory / HDD
ICU Main 1GB, ICU (sub) 1 GB
(Copier / Printer / ASIC / HDD)
SOC 3GB, HDD 1TB (STD)
2 2 2 2
Duplex STD (MAX A3 - 60g/m -256g/m ) STD (MAX A3 - 60g/m -300g/m )
Copy Volume Nominal : 100kpm (Max: B/W: 300k, Colour 90k)
Life 7500k or 5 years 9000k or 5 years 9000k or 5 years 9000k or 5 years
Copier
Colour : 62cpm Colour : 70cpm Colour : 65cpm Colour : 75cpm
Copy speed
B/W : 62cpm B/W : 70cpm B/W : 65cpm B/W : 75cpm
SOPM / E-sort Yes / Yes (colour and B/W)
Colour : 5.6sec Colour : 5.1sec Colour : 5.6sec Colour : 5.1sec
First copy time OC
B/W : 4.0sec B/W : 3.7sec B/W : 4.0sec B/W : 3.7sec
Colour : 9.2sec Colour : 8.8sec Colour : 9.2sec Colour : 8.8sec
First copy time DSPF
B/W : 6.5sec B/W : 6.3sec B/W : 6.5sec B/W : 6.3sec
Continuous copy Max 9,999
Scan resolution Colour: 600 x 600 dpi, B/W: 600 x 400 dpi / 600 x 600 dpi
Zoom range 25-400 % (D.S.P.F.: 25-200 %)
Document Feeder Std D.S.P.F.
Original capacity Max 150 sheets (80 gsm²)
Scan speed (copy and scan) Colour: 51 / 75 opm B/W: 75 / 75 opm
Finishing MX-FN19 (Polaris only not for Polaris-Pro)
1500 sheets (Upper tray)
250sheets (Middle tray)
Output capacity
2500 sheets (Lower tray)
TTL: 4250 sheets
50 sheets multi-staple NOT for Polaris Pro
Functionality Off-set shifting
Opt: Hole punch (MX-PN12A/C/D)
Saddle Stitch Ability None
Finishing (continued) MX-FN20 (Saddle Stitch Finisher) (Polaris only not for Polaris-Pro)
Output capacity
TTL: 4250 sheets
50 sheets multi-staple
Off-set shifting NOT for Polaris Pro
Functionality
Saddle stitch
15 sheets max
Saddle Stitch Ability (14 sheets up to 90gsm + 1 x cover up to 220gsm) Max A3
(9 sheets up to 105gsm + 1 x cover up to 220gsm) Max A3

Finishing (continued) MX-FN21

Output capacity
TTL: 4250 sheets
Functionality Off-set shifting
Saddle Stitch Ability None
Finishing (continued) MX-FN22(Saddle Stitch Finisher)
Output capacity
TTL: 4250 sheets
Off-set shifting
Functionality Saddle stitch
Opt: Trimmer (MX-TM10)
Saddle Stitch Ability 20 sheets max (up to 80gsm²) 10 sheets max (up to 105gsm²)
Network Printer MX6240N MX7040N MX6500N MX7500N
Colour : 62ppm Colour : 70ppm Colour : 65ppm Colour : 75ppm
Print speed (Excluding RIP time.)
B/W : 62ppm B/W : 70ppm B/W : 65ppm B/W : 75ppm
Resolution 600x600 1bit, 600x600 4bit (std), 1200x1200 1 bit, 9600(equivalent)x600 1bit
PDL (Emulation) Std : PCL6, Opt: XPS (MX-PUX1)
PS Std: PS3
Interface USB2.0, 10Base-T / 100Base-TX / 1000BaseT
Standard : Windows®XP, Windows®Server 2003/2008/2008R2/2012, Windows® Vista,
Supported OS Windows®7/8
Mac OSX 10.4.11/10.5 – 10.5.8/10.6 – 10.6.5/10.7 – 10.7.4/10.8
Bundled Utility Software Status Monitor
JPEG, TIFF, PRN, PCL (Std)
USB Direct Print (Pull): PDF, Encrypted PDF, PS Opt: Post Script3 (MX-PK11) req.
XPS Opt:(MX-PUX1) req.
Tandem Print: Yes (Polaris series only)
Document Filing
14GB (Quick Folder) +
Capacity
72GB (Main/Custom Folder)
10,000 pages (A4 with 6% coverage B/W)
Quick Folder
or 3000 files.
20,000 pages (A4 with 6% coverage B/W)
Main & Custom Folder
or 3000 files
Max. Number of Folders 1000
User Registrations 1000
Authentication
Number of Users 1000
Page Limit Groups Max. 20
Authority Groups Max. 20

Network Scan(colour) STD
Resolution (for push scan) 100, 150, 200, 300, 400, 600 dpi
Duplex Yes
Destination Desktop (Sharpdesk), FTP , Folder(SMB), USB Memory, E-mail, HDD
Mono: TIFF, PDF & Encrypted PDF
Format Colour: TIFF, JPEG, XPS, PDF & Encrypted PDF
Opt: Compact PDF (MX-EB11)
User Registrations Max 500 (One Touch) & 500 (Group)
Bundled Utility Software Sharpdesk version 3.3 (1 licence)
Fax Opt. (MX-FX11) (Polaris only not for Polaris-Pro)
Communication Formula Super G3
Transmission Speed 2sec.range(Super G3/JBIG)
6sec.range(G3/ECM)
Communication Line PSTN
Document Size A3 - A5,
Compression MH,MR,MMR,JBIG NOT for Polaris Pro
Dial Registration Max 2000
Inbound routing Yes (TIFF, PDF & XPS format)
PC-Fax Yes (For Windows only)
Document Administration Yes
** Note: Document Filing Capacity Based On A4 (B/W) @ 6% Coverage

Machine Options
Polaris Office (MX6240N – MX7040N)

Machine Options
Polaris Office (MX6240N – MX7040N)

Machine Options
Polaris Production (MX6500N – MX7500N)

Machine Options

Machine Options

Machine Options
Description Product Code Remarks

Large Capacity Tray (LCC/A4) MX-LC12
Large Capacity Tray (LCC/A3) MX-LCX3N
Large Capacity Tray (LCC/2 Drawers) MX-LC13
Paper pass Unit for LCT MX-RB14 Auto Paper Size Detect
Paper Feed
Paper pass Unit MX-RB13

(Between 100 sheet finisher & Inserter)
Multi Bypass tray (for LCT) MX-MF11
Multi Bypass tray (for machine) MX-MF10
Long paper Feeding Tray MX-LT10
Required when connecting two
Connection Module MX-RB17
MX-LC13 (Polaris-Pro only)
High Capacity Stacker MX-ST10 Polaris-Pro only
Paper Cart MX-CA10 Spare Cart for MX-ST10
Exit Tray Unit (right side) MX-TR14 Enable in SIM26-1
Centre Exit Tray Unit MX-TU14
Paper Pass Unit (for machine) MX-RB12
Finisher (4k) 50 sheet staple MX-FN19
MX6240N and MX7040N only
• 2 Hole Punch Unit MX-PN12A
(will NOT fit MX6500N or
• 4 Hole Punch Unit MX-PN12C
MX7500N)
• 4 Hole Wide Punch Unit MX-PN12D
Saddle Stitch Finisher (4k) 50 sheet staple MX-FN20
Finishing
MX6240N and MX7040N only

(will NOT fit MX6500N or
• 4 Hole Punch Unit MX-PN12C
MX7500N)
Finisher (4k) 100 sheet staple MX-FN21
• 2/4 Hole Punch Unit MX-PN13C
Saddle Stitch Finisher (4k) 100 sheet staple MX-FN22
• 2/4 Hole Punch Unit MX-PN13C
GBC Smartpunch MX-GB50A MX6500N – MX7500N only
Plockmatic Booklet Maker MX-BM50 MX6500N – MX7500N only
Trimmer Unit MX-TM10
Inserter (200 sheet x 2 bin) MX-CF11
Relay Unit (De-curling Unit) MX-RB15 Curl Correction Unit
Multi Folding Unit MX-FD10
Fiery Server MX-PE10 Requires MXPX10
Interface Kit MXPX10 For Fiery Server
Printer
XPS Expansion Kit MX-PUX1 Does NOT Require MX-SM10

Barcode Font Kit MX-PF10 Soft Key Activation

Machine Options
Description Product Code Remarks
Data Security Kit (w/o CC Version) MX-FR36U DSK for MX6240N – MX7040N
Security
Data Security Kit (w/o CC Version) MX-FR43U DSK for MX6500N – MX7500N
HDD Mirroring Kit MX-EB15
Facsimile Expansion MX-FX11 For MX6240N –MX7040N only
Internet-FAX Expansion Kit MX-FWX1 Soft Key Activation
Stamp Unit AR-SU1 For DSPF
Application Integration Module MX-AMX1 Cannot install with MX-FR36
Application Communication Module MX-AMX2 (CC Certified DSK)
External Account Module MX-AMX3

Sharpdesk v3.3 (1-License Kit) MX-USX1
Sharpdesk v3.3 (5-License Kit) MX-USX5
Image Send
Sharpdesk v3.3 (10-License Kit) MX-US10

Sharpdesk v3.3 (50-License Kit) MX-US50
Sharpdesk v3.3 (100-License Kit) MX-USA0
Sharp OSA Network Scanner Tool MX-UN01A
(1 License Kit)
Sharp OSA Network Scanner Tool
MX-UN05A
(51 License Kit)
Sharp OSA Network Scanner Tool MX-UN10A
(10 License Kit)
Sharp OSA Network Scanner Tool
MX-UN50A
(50 License Kit)
Sharp OSA Network Scanner Tool MX-UN1HA
(100 License Kit)
Enhanced PDF Compression kit MX-EB11
Staple Cartridge (For 50k Finisher) AR-SC2
Staple Cartridge (For Saddle Stitch 50k Finisher) AR-SC3
Staple Cartridge (For 100k Finisher) MX-SCX2
Staple Cartridge (For Saddle Stitch 100k Finisher) MX-SCX1
Staple Cartridge (For Plockmatic) MC-SC50
Stamp Module MX-SC10
Others
Stamp Cartridge AR-SV1

Web Browsing Kit MX-AM10
Keyboard Unit MX-KB13 MX6240N – MX7040N only
Keyboard Unit MX-KB16 MX6500N – MX7500N only
Status Indicator MX-SL10N MX6500N – MX7500N only
ESB Wireless LAN Adaptor MX-EB13

Machine Consumables
Product Code Description / Contents Life (Approx.)
Toner
MX-62GTBA Black Toner Cartridge 65k (A4 @ 5%)
MX-62GTCB Cyan Toner Cartridge
MX-62GTMB Magenta Toner Cartridge 40k (A4 @ 5%)
MX-62GTYB Yellow Toner Cartridge
MX-75GTCA Cyan Toner Cartridge
60k (A4 @ 5%)
MX-75GTMA Magenta Toner Cartridge
Fits MX6500N – MX7500N only
MX-75GTYA Yellow Toner Cartridge
Process Unit
MX-62GVBA Black Developer 600k
MX-62GVSB Colour Developer Kit (CMY) 400k
MX-750FK DV Filter Kit
MX-62GRSA OPC Drum 300k Black
Main Charge Kit:- 200k Colour
• Main Charge Unit
MX-750MK
• Drum Cleaner Blade
• Cleaning gum P2
MX-700HB Waste Toner Box (inc LSU cleaner x 3) 100k (Approx)
Filter Kit
• Ozone filter x 2
MX-620FL
• Toner filter x 2
300k
• Deodorization filter
Paper Dust Removing Kit
MX-620PD
• Paper dust removal unit
PTC Kit
• Charger Wire
MX-620CU 300k
• PTC Cleaner
• PTC Cleaner B
Fuser Unit
Fusing Belt Kit:-
MX-620FB • Fusing Belt 300k
• Fuser Belt Guide Collar x 2
Fuser Roller Kit:-
• Fusing Roller
• Fusing Roller Bearing x 2
MX-750HK 300k
• Heat Roller
• Heat Roller Bearing x 2
• Bush x 2
Pressure Roller Kit:-
• Pressure Roller
• Pressure Roller Bearing x 2 MX6240N – MX7040N
MX-620LH
• Pressure Roller Gear 300k
• Lower Separation Pawl x 4
• Lower Separation Pawl Spring x 4

Machine Consumables
Product Code Description / Contents Life (Approx.)
Pressure Roller Kit:-
• Pressure Roller
• Pressure Roller Bearing x 2 MX6500N – MX7500N
MX-750LH
• Pressure Roller Gear 600k
• Lower Separation Pawl x 4
• Lower Separation Pawl Spring x 4
Web Cleaning Kit:-
• web Roller
MX-620WB • Web Guide Shaft 300k
• Web Pressure Roller
• Web Pressure Roller Bearing x 2
Transfer Unit
Primary Transfer Belt Kit:-
MX-620B1 • Transfer Belt 300k
• Transfer Separation Pawl
Primary Transfer Cleaner Blade Kit:-
MX-620TL
• Primary Transfer Cleaner Blade
Secondary Transfer Belt Kit:-
MX-620B2
• Secondary Transfer Belt 300k
Secondary Transfer Blade Kit:- For MX6240N – MC7040N only
MX-620TG
• Secondary Transfer Blade
Secondary Transfer Belt Kit:-
MX-750B2
• Secondary Transfer Belt 300k
Secondary Transfer Blade Kit:- For MX6500N – MC7500N only
MX-750TG
• Secondary Transfer Blade
Peripherals
MX-SCX1 MX-FN21/22 Finisher Saddle Staple Cartridge 5000 staples (x3)
MX-SCX2 MX-FN21/22 Finisher Staple Cartridge 5000 staples (x3)
AR-SC3 MX-FN19/20 Finisher Saddle Staple Cartridge 2000 staples (x3)
AR-SC2 MX- FN19/20 Finisher Staple Cartridge 5000 staples (x3)
AR-SV1 DSPF Stamp Cartridge x2
Paper Feed Roller Kit
• Paper Feed Roller
AR-620RT 100K
• Paper Feed Pick Up Roller
• Paper Separation Roller
Complete Unit for Service Rotation
MX-620U1 Primary Transfer Belt Unit
For MX6240N – MX7040N
MX-620U2 Secondary Transfer Belt Unit
Service Rotation
MX-621FU Fusing Unit (230v)
MX-750U1 Primary Transfer Belt Unit
For MX65000N – MX7500N
MX-750U2 Secondary Transfer Belt Unit
Service Rotation
MX-750FU Fusing Unit (230v)

Initial Set-up
DEVELOPER INSTALLATION
SIM 25-02 Auto Developer Adjustment
Select CMYK
Note: Toner Installation should be performed after
Auto Developer Adjustment is completed
Caution: Do not tip unit or developer will be lost
For Optimum Image Quality it is recommended to

install developer at the customer site
INITIAL SETTINGS
SIM 26-06 Machine Destination Set
SIM 26-02 LCC paper size setting
SIM 26-05 Set count mode for A3
SIM 26-52 Blank Paper Count Mode Setting (Non Print)
SIM 26-65 Finisher Alarm mode
Select Staple sheet limit (30 or 50)
Staple copies/sets limit (ON/OFF)
SIM 26-01 Right Tray Installation Yes/No.
SIM 26-35 Set Multi Error Counter Set to 1 (Multi Count).
SIM 26-78 Remote Desktop Access Password set.
CASSETTE SETUP & PAPER TYPE

Set cassette size by adjusting the guides in the cassette.
Paper Size & Type Setting:- System Settings – Paper Tray Settings
IMAGE WRITING DISTORTION – CMYK

SIM 50-22 Image Writing Adjustment

Initial Set-up
Laser Power Correction
SIM 61-11 Manual Correction
front – rear image density variation
PRINT IMAGE MAGNIFICATION & OFF CENTRE

SIM 50-28 Automatic Adjustment:
BK MAG ADJUST (Magnification)
SETUP/PRINT ADJ (Offset)
Normally no need to adjust as set in factory
COPY IMAGE POSITION & VOID

Automatic Adjustment:
SIM 50-28 OC ADJUST (Platen)
SPF ADJUST
RSPF & DSPF IMAGE POSITION & VOID

Automatic Adjustment:
SIM 50-28 OC ADJUST (Platen)
SPF ADJUST
HALF-TONE - COLOUR CALIBRATION

Copy/Engine:
SIM 46-74 Automatic Colour Calibration
Please refer to Page 12 for Calibration Procedure.

This Must Be Completed In Full

Initial Set-up
FAX OPTION (MX-FX11)
SIM 66-02 Fax SW Setting (Destination)
SIM 66-39 Fax Destination Set
SIM 66-10 Fax Memory Clear (For Standard Extended Memory)
MFP Status Display

SIM 55-03
Toner Remaining Status Display

SSW22, Data/Bit 5 (Change from 0-1)
MFP Counter Display

SIM 55-03
Larger Than A3 Copy Count Status

Display
SSW17, Data/Bit 3 (Change from 0-1)
Product Activation & Firmware

Activation of Optional Products:
System Settings – Administrator Mode – Product Key
SIM 22-05 Check Firmware version – Upgrade to latest version.
OTHER
SIM 22-06 Print All Simulation Data
System Settings
Adjust Clock (Set Time, Time Zone &
Date)
Device Clone & Storage Backup
Backup System Settings, Scan
Destinations, User Control, OSA
Configuration after customer
installation is complete.

Colour Calibration
Automatic Colour Calibration - FACTORY MODE
When adjusting colour balance before or after routine maintenance, always use the
Note
recommended paper (Mondi 90gsm or equivalent) for optimum image quality.
1. Always ensure the latest firmware is installed on the copier, this can be visually checked using
SIM22-05 or printing the data sheet using SIM22-06.
2. Check that A/E settings and manual colour calibration settings are set to default (page 4 of SIM22-
06 data sheet)
3. Ensure all maintenance work is carried out, checking maintenance counters in SIM22
4. Ensure optics cavity is clean and clean laser slit glass
5. Perform SIM61-11, front – rear image density variation (auto correction) ADJ 23A
6. Next perform black image density sensor adjustment in SIM44-02, refer to ADJ 3B in service
manual
7. Perform image skew adjustment and registration adjustment using SIM50-22. When performing
skew adjustment follow procedure in ADJ 5 in service manual
8. Execute SIM44-27, halftone process control correction data clear
9. Execute SIM44-06, Process control correction (force)
10. Execute SIM44-26, halftone process control correction execution
11. Perform colour balance adjustment SIM46-74, place printed pattern on to glass for both engine
and printer modes
Engine Calibration Pattern Check Patch image Printer Calibration Pattern Check patch Image

Colour Calibration
12. After performing the colour calibration press “OK”, the initial setting of the half tone calibration
will be performed
13. Wait until “EXECUTE” key is displayed, and then press it
14. Once “COMPLETED THIS PROCEDURE” is displayed, the adjustment operation is completed.
Cancel SIM46-74.
The adjustment results only become valid when both engine and printer adjustments have been
completed in full, if the simulation is cancelled after just the engine calibration is performed the
adjustment result is invalid.

Maintenance
Maintenance Indications:
Black Drum (Counter) has reached

DK Replace Black Drum
the specified life.
Cyan Drum (Counter) has reached
DC Replace Cyan Drum Process
the specified life.
Section
Magenta Drum (Counter) has reached Replace Magenta
DM (Drum)
the specified life. Drum.
Yellow Drum (Counter) has reached
DY Replace Yellow Drum.
the specified life.
Black Developer (Counter) has reached Replace Black

VK
the specified life. Developer.
Cyan Developer (Counter) has reached
VC Process
the specified life.
Section
Magenta Developer (Counter) has reached the Replace Colour
VM (Developer)
specified life. Developer Kit.
Yellow Developer (Counter) has reached
VY
the specified life.
Fuser Belt Print Counter has reached the Replace the Fuser Belt
FK1
specified limit. Kit.
Fuser Pressure Roller Counters have reached the Replace the Pressure
FK2 Fuser Section
specified limit Roller Kit
Fuser Web Counters have reached the specified
FK3 Replace the Web Kit
limit
Replace the Primary

Primary Transfer Unit Counter has reached the
TK1 Transfer Belt and/or
specified limit.
Rollers. Transfer
Replace the Secondary Section
Secondary Transfer Unit Counter has reached
TK2 Transfer Belt and
the specified limit.
Roller.
TA Maintenance [All] Counter has reached specified limit

CA Maintenance [Colour] Counter has reached specified limit
AA Maintenance [All] & [Colour] Counters have reached the specified limits
Starting Powder:
The following starting powder should be applied to the relevant consumable item during maintenance:-
OPC Drum Primary Transfer Belt

UKOG-0312FCZZ UKOG-0123FCZZ
[Stearic Acid] [Kynar Powder]
Do not apply Stearic Acid (UKOG-0312FCZZ), Strontium Titanium (UKOG-0316FCZZ) or Titanium

Hydroxide (UKOG-0322FCZZ) starting powder to the Primary Transfer Belt.

Maintenance
Maintenance Schedule
Description
Colour Consumables (Cyan, Magenta & Yellow): (only when the colour maintenance counter
has reached the specified life).
Complete maintenance on Cyan, Magenta & Yellow Drum Units
• OPC Drum (MX-62GRSA x 3)
• Drum Blade & MC Unit (MX-620MK x 3)
Replace C, M, Y Developer (MX-62GVSB).
Sim 24-04 Clear C, M, Y (Colour) Drum CTRG Counters.
Sim 24-04 Clear C, M, Y (Colour) Main Charge Counters.
Sim 24-04 Clear C, M, Y (Colour) Drum Blade Counters.
Sim 24-02 Clear maintenance Colour Counter
Sim 25-02 Toner Concentration Auto Adjustment - Select C, M, Y.
Notes: If ALL developer has been replaced at the same time, select CMYK.
When Sim 25-02 is executed, the developer counter (Sim24-05) is also automatically
cleared.
Ensure all toner cartridges are removed prior to running Sim 25-02
Sim 44-27 Clear Half Tone Process Correction.
Black Consumables: (only when the Black maintenance counter has reached the specified life).
Replace Black Developer (MX-62GVBB).
Complete maintenance on Black Drum Unit
• OPC Drum (MX-62GRSA).
• MC Unit & Drum Blade (MX-620MK).
Sim 24-04 Clear K (Black) Drum CTRG Counters.
Sim 24-04 Clear K (Black) Main Charge Counters.
Sim 24-04 Clear K (Black) Drum Blade Counters.
Sim 24-04 Clear Maintenance All Counter.
Sim 25-02 Toner Concentration Auto Adjustment - Select K.
Notes: If ALL developer has been replaced at the same time, select CMYK.
When Sim 25-02 is executed, the developer counter (Sim24-05) is also automatically
cleared.
Ensure all toner cartridges are removed prior to running Sim 25-02
General:
Check/Clean all Paper Path Sensors (Including Duplex Unit)
Clean all Optics, CCD and White reference Plate
Clean all DSPF Sensors
Image Quality Adjustment

Sim 44-02 Black ID Sensor Calibration
Sim 50-22 Image Skew and Colour Registration Adjustment
Sim 61-11 Laser Power Correction
Sim 44-06 Process control execution
Sim 44-26 Half Tone Process Control
Sim 46-74 Automatic Colour Calibration (copy and print)

Maintenance
200K Maintenance Schedule A
Check waste Toner Container (MX-700HB)
Check/Clean/Replace PF Rollers (check tray counter using Sim 22-09).
Complete maintenance on Cyan, Magenta & Yellow Drum Units
• OPC Drum (MX-62GRSA x 3)
• Drum Blade & MC Unit (MX-620MK x 3)
300K Maintenance Schedule B

Complete maintenance on Black Drum Unit
• OPC Drum (MX-62GRSA).
• MC Unit & Drum Blade (MX-620MK).
Replace Fuser Belt Kit (MX-620FB)
Replace Fuser Roller Kit (MX-620HK)
Replace Fuser Pressure Roller Kit (MX-620LH)
Replace Web Cleaning Kit (MX-620WB)
Check and Clean Upper and Lower Thermistors (Replace if Necessary)
Replace Filter kit (MX-620FL)
Replace Paper dust Removing Kit (MX-620PD)
Replace PTC kit (MX-620CU)
Replace Primary Transfer Belt kit (MX-620B1)
Replace Primary Transfer Cleaning Blade (MX-620TL)
Replace Secondary Transfer Belt kit (MX-620B2)
Replace Secondary Transfer Cleaning Blade (MX-620TG)
Sim 24-04 Clear all relevant counters
400K Maintenance Schedule C

In addition to maintenance schedule A, perform the following
Replace Colour Developer kit (MX-62GVSA)
600K Maintenance Schedule D

In addition to maintenance schedule A and B, perform the following
Replace Black Developer kit (MX-62GVBB)

Coin Vend Interface
All MX series machines have a coin vend interface located on the PCU Main PWB. The vending device activates
various signals to indicate paper sizes and operation.
Because of additional functionality, the interface connector has been changed from 12 to 16 pins.
Connector Manufacture: CABCOM

Connector Type Interface Cable
Connector Part Code (Wire Side) L80INVENDKIT5
Before connecting a third party auditor, the device should confirm to the following:-
1. The auditor interface should be optically isolated from the copier.

2. The device should be Power Supply Unit independent.
3. The device power supply unit should be a plug top adapter, not internal.
4. The plug top adapter should have a reinforced insulation barrier.
5. The audit device MUST hold a CE Mark.
To enable coin vend function, test simulation 26 –03 should be set as required:-
Insufficient money during copy job The specified

The specified quantity
quantity is
is completed.
Diagnostic Black/Colour Colour completed.
Remainder of money
Setting (No money (Remainder of money No money
is left
remaining) left) remaining
Condition 1 Condition 2 Condition 3 Condition 4
MODE 1 Operation 1 Operation 2 Operation 2 Operation 1
OPERATION 1 Wait for auto clear setting time

(Default 60sec – can be changed by the system setting)
OPERATION 2 Auto clear is not made.
OPERATION 3 Setting is immediately cleared.
Cont.

Coin Vend Interface
Connector Signals:
Pin No. PCU PWB (CN17)
1 + 24v Out
2 GND Out
3 CV_B/W_COPY In
4 CV_COUNT Out
5 CV_START Out
6 CV_CA Out
7 CV_COLOUR_ COPY In
8 CV_COLOUR1 Out
9 CV_STAPLE Out
10 CV_COLOUR0 Out
11 CV_DUPLEX Out
12 5v Out
13 CV_SIZE0 Out
14 CV_SIZE1 Out
15 CV_SIZE2 Out
16 CV_SIZE3 Out
Colour Signal:
Colour Mode 1 Colour Mode 2
Colour Mode
(CL-COLOR0) (CL-COLOR1)
B/W 0 0
Full Colour 1 1
Others
0 1
(Single/Two Colour)
Paper Size Signals:

SIZE3 SIZE2 SIZE1 SIZE0 PAPER SIZE
0 0 0 0 NIL
0 0 1 0 A4
0 0 0 1 A3
1 0 1 1 A3W
0 0 1 1 LT
0 1 0 0 B4
0 1 0 1 LG
0 1 1 0 WLT
0 1 1 1 INV
1 0 0 0 B5
1 0 1 0 A5
1 0 0 1 EXTRA

Product Key Registration
Procedure:
1. Make a note of the Copier Serial Number upon which the option is to be installed.
The serial number can be obtained from the following menu:-
Custom Settings – Admin Authentication (Password) – Product Key – Serial Number
2. Make a note of the Application number from the front of the option Operation Manual.
3. Access the following URL, with the user name and password indicated
https://dse-pub.sharp.co.jp/key/
User Name: keyuser

Password: key000323
4. Select your region (UK).
5. Register the option(s) against the Sharp Copier Serial Number by completing the following Web form.
As shown, multiple options can now be registered at the same time:-
Note: When inputting the data, please ensure that the prefix letter of the Application number is entered in
UPPERCASE. Also, if the machine serial number ends in X or Y, that must also be entered in UPPERCASE.
6. Click Send.
The Product Activation Key(s) will then be displayed. Also, an E-mail confirmation will
be sent to the E-Mail address of the dealer representative.
Enter the Product Key and enable the option(s) from within the following menu:-
Custom Settings – Admin Authentication (Password) – Product Key

Firmware Upgrade
USB Device:
1. Insert the USB memory device containing the firmware file into the main USB Port.
2. Enter Simulation 49-01.
Note: “If no USB device is detected, an error message will be displayed.
3. Using the LCD screen, browse and select the correct firmware file.
4. The current and the new firmware version to be updated will be shown within
the display:
5. Select the required firmware that requires updating (example shown: Config & ICU Boot).
Press Execute & Yes to commence the update.
Note: If all firmware (including peripherals) require updating, select ALL

Firmware Upgrade
6. Firmware update progress (and remaining time) should now be displayed:-
7. Once the firmware update has completed successfully, click OK (MFP should reboot).
Firmware update is complete.

Firmware Upgrade
Network (Web Page)
1. Open a web browser and enter the following URL :-
http://ipaddress/service_login.html or
http://ipaddress/service_account.html
Example: http://192.168.0.1/service_login.html
2. To access the Service Webpage, enter the “Service” Username and Password.
Click Login:-
Default Username: service

Password: service
Note: If User Authentication is enabled, open the device webpage and login by selecting “Service”
from the drop down menu and entering the service password:-
3. When the service webpage opens, click Update of Firmware.
4. Click Browse to navigate to the location of the updated firmware file and select
Open.
5. Press Execute to start the firmware update.

Firmware Upgrade
Note: Once the machine has entered “service download mode”, the update will
Commence and the progress be displayed
6. When the firmware upgrade is complete, click Reboot to execute a remote restart
Of the machine
Firmware Upgrade is Complete

Firmware Recovery Procedure
In the event of a power failure during a firmware update or HDD failure, the machine may fail to reboot because of
corrupted firmware. In this case the SD card containing the correct BOOT program will have to be replaced,
firmware will then have to be recovered using the CN method.
Firmware Recovery Procedure:

To enter the CN firmware recovery method, turn ON the UPDATE DIP-SW on the MFP PWB
The following five keys are used for executing functions when in the CN Update mode
UP key
BACK key
DOWN key OK key
MENU key
1. Insert the USB memory containing the firmware into the USB port
2. Turn on the power
3. Check to confirm the machine starts booting (It takes more than
10 seconds to display the menu)

Firmware Recovery Procedure
Display when Booting is complete
4. Select update from USB memory by using the “MENU” and “BACK” keys
5. Press the “OK” key, the firmware file saved on the USB memory key is retrieved, and the file selection
menu is displayed
6. Select the target firmware file using the “UP” and “DOWN” keys. When the correct file is displayed select
the “OK” key, the selected firmware file will be read. Once read the update procedure will continue
• The abbreviated name of the firmware which is under update should appear in the upper right corner of
the display
• During the update process, the display may flash instantaneously. It is normal operation
7. Check the update results of all firmware files by using the “UP” and “DOWN” keys
Update Successful Update not Executed Update Failed
8. Turn off the power
9. Turn OFF the UPDATE DIP-SW on the MFP PWB
10. Turn on the machine ensuring BOOT animation is displayed and the “Copying is enabled” is displayed
Firmware Recovery is Complete

Firmware and Print Driver Revision
Firmware:
MX6240N – MX7040N MX6500N – MX7500N

Firmware Version
ICUM Main 05.00.S1 03.00.X1
ICUM Main Boot 05.00.S1 03.00.X1
ICUM BIOS 01.00.S1 01.00.X1
EOSA 03.01.A2.0C 03.01.A2
ICU Main 05.00.S1 03.00.X1
ICU Main Boot 01.01.S1 01.00.X1
Folder Main 01.01.01 01.01.01
Trimmer Main 01.03.01 01.03.01
Saddle 100 Main 01.08.01 01.08.01
4K Finisher 100 Main 01.18.01 01.17.01
Stacker 1 Main N/A 01.04.02
4K Punch Main 01.01.01 N/A
Saddle Main 01.01.01 N/A
4K Finisher main 01.09.01 N/A
Inserter Main 01.03.01 01.03.01
Decurler Main 01.03.01 01.03.01
Side LCC Main 01.00.S1 01.00.S1
Side LCC A3 Main 01.02.S1 01.02.S1
A3 LCT1 Main 02.03.S1 02.03.S1
PCU Main 02.05.S1 02.00.X1
DSPF Main 01.00.S1 01.00.X1
SCU Main 01.00.S1 01.00.X1
Fax main 01.01.G1 N/A
ACU Main 03.00.A1 01.00.X1
DSK (FR36U) 05.10.Sc N/A
DSK (FR43U) N/A 03.00.Xc

Firmware and Print Driver Revision
Print Driver:
Windows 32bit OS Windows 64bit OS
Driver 2008, XP, 2003, Vista, Win 7, XP, 2003, Vista, 2008, Win 7,
Win 8 Win 8
PCL6 1302a 1302a
PS 1302a 1302a
PPD 1302a 1302a
XPS 1302a 1302a
Mac PPD 1.3.0.1 1.3.0.1
PC Fax 1211a 1211a
Twain 1210a 1210a
Sharpdesk 3.32A 3.32A
For the latest Firmware and Print Driver version(s), please refer to Sharp download Website
http://www.sharp.co.uk/cps/rde/xchg/gb/hs.xsl/-/html/support--downloads.htm.

Simulation Codes
The following pages contain information regarding test simulations. For a detailed description for each test
simulation, please refer to the MX6240N – MX7040N Service Manual.
Copier Simulation Entry Method
Double click “HOME” key (Total Count/toner Quantity Display screen will appear)
Touch “VER” display

section. 10 key input
mode screen will appear
Input

Simulation Codes
1 Scanner Self Test 7 Device Aging Operation / Test cont……

1 Scanner operations test 6 Interval ageing cycle timer set up
2 Scanner sensor check 8 Warm up time display setting
5 Scanner unit and control circuit check 9 Printing colour select mode (colour)
12 Document reading setting (ageing)
2 DSPF Self Test
1 DSPF operations test. 8 High Voltage Operation / Test
2 DSPF sensor and detector check 1 Developer bias setting and output
3 DSPF output check (motor, clutch, solenoid) 2 MC/Grid setting and output
6 Check operation of scanner fan motor 6 Transfer setting and output
10 MC total current output setting
3 Finisher Operation / Test
2 Finisher sensor and detector check. 9 Duplex Operation / Test
3 Finisher output check (motor, clutch, solenoid) 2 ADU sensor check
10 Finisher adjustment 3 ADU load & output check
30 Inserter sensor check
31 Inserter individual load check
10 Toner Motor Operation / Test
40 Paper folding unit sensor check
41 Paper folding unit individual load check 1 Toner motor operation check
42 Paper folding unit adjustment 2 Toner remaining quantity sensor check
50 Decurler unit sensor check
51 Decurler individual load check 13 Clear / Cancel
60 Stacker Sensor Check
61 Stacker individual load check -- Trouble cancel (U1 trouble)
62 Stacker adjustment
70 Booklet maker sensor check 14 Clear / Cancel
-- Trouble cancel (H3, H4, H5 trouble)
4 Desk/ LCC Operation / Test
2 Desk/LCC sensor and detector check 15 LCC Clear / Cancel
3 Desk/LCC output load check
5 Desk/LCC clutch operation check
-- LCC Trouble cancel (U6 trouble)
10 LCT warm air heater temperature setting
11 LCT fan duty setting 16 Clear / Cancel
14 LCT temperature and humidity display -- U2 trouble cancel
5 Lamp Operation / Test 17 Clear / Cancel

1 LCD display test -- PF trouble cancel
2 Heater lamp load check
3 Scanner lamp check
4 Discharge lamp check 21 Maintenance Cycle Configuration
1 Maintenance cycle setting
6 System Load Operation / Test
1 Feed output check 22 Data Output / Check
2 Fan load check 1 Counter data display
3 Transport unit check 2 Jam/trouble counter display
4 Check PTC and MC cleaning operation 3 Jam history data display
6 Fusing separation check 4 Trouble code history data display
90 Set Mirror to Lock Position 5 ROM version display
6 Data print mode
7 Device Aging Operation / Test 8 Finisher DSPF and scan counter display
9 Paper feed counter display
1 Ageing test setting 10 Machine system display configuration

Simulation Codes
22 Data Output / Check cont…… 26 Device Configuration cont....

11 Fax counter display 41 Pamphlet mode AMS operation
12 DSPF jam history display 49 Copy speed mode setup (Postcard)
13 Process cartridge and fuser counter display 50 Function setting (B/W reverse, colour mode,
14 Status of Toner cartridge finisher)
18 User Data Delete History 51 Specifications for Serial Port operation (For PCI)
19 Network scanner counter display 52 Blank paper count mode setting
25 Usage Estimator data display 53 Enable/Disable auto colour calibration
40 Error Code List and Contents 60 Used to set utility counter mode
41 Description of jam code 61 Used to set threshold of the coverage counter
42 Check jam and trouble data 65 Finisher alarm set-up (stapled sheets)
43 Jam data detail display 69 Toner near end setting
90 System setting list print 71 Web browsing trial mode setup
73 Poster enlargement image loss adjustment
23 Print Data Output 74 OSA trial mode set-up
78 Remote panel operation password setting
2 Print jam/Trouble data print mode 79 Enable/Disable user data delete result
80 Data print mode (paper feed)
30 Sensor Operation / Test

24 Data Counter Clear
1 Main unit sensor check
1 Jam/trouble counter clear Tray sensor check (main)
2
2 Paper feed counter clear
10 Double feed sensor check
3 Finisher, DSPF and scan counter clear
4 Maintenance counter clear
5 Developer counter clear 40 Bypass Operation / Adjustment
6 Copy Counter clear
9 Print & other counter clear 2 Bypass tray width adjustment
10 Fax counter clear 7 Bypass tray width detection manual setting
12 Used to Clear document filing counter 12 Adjust tray 4 width detection level
15 Network scanner counter clear
25 Usage Estimator data display
35 Toner Cartridge Use Status data clear 41 OSS Operation / Adjustment
60 Used to clear the utility counter 1 Document size sensor operation check
2 Document size sensor detection setup
25 DV Auto Adjustment / Monitor 3 Document size sensor operation display
1 Toner sensor output monitor (Process drive)

43 Fuser Setting
2 Auto developer adjustment setting
1 Fuser temperature setup in each mode
4 Operation data of toner supply quantity
2 Set fuser operation and pre-heating
5 Display toner correction data
20 Fuser temperature. correction for low
temperature & humidity
26 Device Configuration 21 Fuser temp correction for high temperature &
1 Right Tray setup humidity
2 LCC setup 24 Correction of temperature adjustment
3 Auditor setup 32 Force operation of web cleaning at job end
5 A3 Total/Maintenance counter setup 34 Check fuser web motor operation
6 Destination setup 35 Fuser nip operation check
7 Machine ID setup
8 Counter mode setting (long scale)
10 Network scanner trial mode setup
44 Process Control
18 Toner save operation 1 Process control mode setting
30 CE mark control setup 2 Adjust sensitivity of image density sensor
32 Specifications for fusing cleaning operation 4 High density process control condition set
35 Trouble memory mode setting 6 High density process control correction (force)
38 Setting for continue print at maintenance life 9 Process control data display

Simulation Codes
44 Process Control cont.... 46 Copy & Image Density Adjustment cont....

12 Procon data, patch/base data display 48 Copy output resolution setting
14 Display temp.& humidity output data 51 Gama adjustment for copy in heavy paper mode
15 OPC drum idle rotation and image process mode
17 Process refresh execution 52 Copy calibration data clear
21 Half tone process control target 54 Engine colour balance adjust (Dither)
22 Half tone process control density patch result 55 Drop out colour adjust (image send mode)
24 Half tone correction data result display 58 Copy mode pseudo resolution (smoothing
25 Initial half tone correction data display process)
26 Half tone process control correction execution 59 Copy mode pseudo resolution image process adj
27 Half tone process control correction data clear 60 Sharpness adjustment colour auto copy mode
28 Process control timing (On/Off) setting 61 Adjust area separation recognition level
29 Enable/disable half tone correction during each 62 ACS Judgement level adjustment
job 63 Copy low density adjustment
31 OPC drum position adjustment 65 Used to set the colour correction table
37 Image density correction setting 66 Adjust watermark reproduction capability
43 DV unit installation monitor 74 Copy/Printer colour balance adjustment
61 Set Calibration data of colour image density 90 Process operation of high-compression PDF
sensor images
62 Process control execution conditions 91 Adjust reproduction of black text
46 Copy & Image Density Adjustment 48 Magnification & Motor Adjustment

1 Magnification ratio adjustment
1 Colour copy density adjustment
5 Motor speed adjustment (Scanner & SPF)
2 B/W copy density adjustment
6 Motor speed velocity adjustment
4 Colour scanner density adjustment
5 B/W scanner density adjustment
8 Colour scanner balance adjustment 49 Firmware Update
9 DSPF exposure adjustment
1 Firmware Upgrade Program
10 Engine colour balance manual adjustment
3 E Manual Update Program
(Individual EXP)
5 Watermark update
16 Engine balance manual adjustment B/W
10 ACU update
19 B/W auto exposure mode setup
21 Engine colour balance manual adjustment (All
EXP) 50 Image Position Adjustment
23 Engine maximum density adjustment
1 Lead edge/copy position adjustment
(enable/disable)
2 Lead edge/copy position adjustment value
24 Engine auto calibration adjustment
(Calculation)
25 Single colour mode colour balance set-up (copy)
5 Printer lead edge adjustment
26 Single colour mode colour balance reset
6 DSPF Lead edge/copy position adjustment
27 Coefficient (Black edge) gamma set-up
7 DSPF Lead edge/copy position adjustment value
30 Sub scanning resolution adjustment
10 Print off-centre adjustment (K)
32 Document background density auto mode
12 Original off-centre adjustment
36 2-colour mode adjustment (Red, Black)
20 Colour Image registration adjustment (Main
37 B/W image create adjustment
Scan)
38 Adjust black component colour mode
22 Auto colour registration & drum phase
39 Fax Image send sharpness adjustment
adjustment
40 Fax mode exposure adjust (All modes)
24 Auto registration & drum data display
41 Fax mode exposure adjust (Normal)
27 Image loss adjustment (Fax/Scanner mode)
42 Fax mode exposure adjust (Fine Text)
28 Service adjustment (OC/SPF image position)
43 Fax mode exposure adjust (Super Fine)
44 Fax mode exposure adjust (Ultra Fine)
45 Fax mode exposure adjustment (600dpi) 51 Resist Roller Adjustment
46 Fax mode exposure adjustment (RGB Rip) 1 Transfer voltage ON/OFF timing adjustment
47 JPEG compression rate setting (Copy/Scanner – 2 Resist roller adjustment
Push scan)

Simulation Codes
53 Document Feeder Adjustment

63 CCD Operation / Adjustment
6 DSPF document tray sensitivity adjustment
7 DSPF document tray size adjust value set 1 Shading correction data display
8 DSPF scanning position adjustment 2 Shading correction execution (force)
9 DSPF dirt detection setting 3 CCD gamma & colour balance auto adjustment
10 DSPF dirt detection execution 4 SIT chart patch density display
5 CCD gamma & colour balance setup (Default)
6 Print engine colour balance (chart reading)
55 MFP Data Setting
7 Standard target colour calibration set-up
1 Engine control operations (Soft SW) (Service)
2 Scanner control operations (Soft SW) 8 Standard scanner target default (Service Mode)
3 Controller c0ntrol operation (Soft SW) 11 Colour Balance setting (Factory Mode).
56 MFP Data Import / Export

64 Self Test Print
1 Transfer data HDD – MFP SRAM/EEPROM
2 EEPROM, SD Card & HDD backup to USB 1 Self print test (Colour mode)
3 Document filing backup to USB 2 Self print test (monochrome mode)
4 Job log data backup to USB 4 Printer self print test (256 gradations)
5 Import SIM22-06 data to USB 5 Printer self print test (PCL)
6 Output jam/trouble data 6 Printer self pint test (PS)
7 Backup system log 7 Print adjustment pattern (SIM 46-21)
60 Memory Operation / Test 65 LCD Operation / Adjustment
1 Check memory operation (read/write) of MFP 1 LCD touch panel adjustment

2 LCD touch panel adjustment display
5 Operation panel key input check
61 LSU Adjustment
1 LSU test (Polygon motor & Laser detection check) 66 Fax Operation / Adjustment
2 Laser power setting (for Fiery) 1 FAX Soft SW setting (2-99)
3 Laser power setting 2 Country code default set (FAX)
4 LSU image skew adjustment pattern 3 FAX PWB controller memory check
11 Correct laser power (Automatically) 4 FAX signal line check (Max level)
12 Laser power manual correction 5 FAX signal line check (Soft SW setting)
13 Clear laser power correction value 6 FAX check list print (confidential registration)
7 FAX memory printout (all data)
62 HDD Operation / Test 8 FAX voice message setup
9 FAX signal (sound) line check (Soft SW setting)
1 HDD and SD card format (FAT32) 10 FAX all memory clear
2 HDD read/write check (partial) 11 Voice signal check (line & speaker 300bps - Max)
3 HDD read/write check (All) 12 Voice signal check (line & speaker 300bps –Soft
6 Smart (HDD) self diagnostics test (E7-03) SW)
7 Smart (HDD) self diagnostics error log 13 Register dial number for Sim 66-14/15/16
8 HDD and SD card format (excluding system & 14 Adjust & check the time dial pulse (10bps)
operation manual area) 15 Adjust & check the time dial pulse (20bps)
10 Used to delete the Job Log data 16 Adjust and check the send level DTFM signal
11 Used to delete the Document Filing data 17 Select DTFM signal to send to line (Max level)
12 Enable/Disable auto format for HDD trouble 18 Select DTFM signal to send to line (Soft SW)
13 HDD format (Operation Manual and Watermark 21 Print various registration information
data area only) 22 Set the sound volume of the handset
14 Delete document filing management data 24 Fast save data clear
15 Convert setting data for Doc filing reprint 29 FAX address book clear
20 Check operation of mirroring HDD 30 Tel/LIU sensor status check
31 ON/OFF setting of each output port (Tel/LIU)
32 Received data check

Simulation Codes
66 Fax Operation / Adjustment cont…..

33 Busy Tone/CNG/CED/FNET/DTMF detect signal
check
34 Communication time display
36 Check Send/Receive from modem controller
39 Check Destination saved in FAX EEPROM
42 Rewrite PIC program installed on FAX box
43 Write program & adjustment values to PIC
installed on FAX
61 Display the FAX related soft SW (151-250)
62 Inport FAX data to USB
67 Printer Board Operation / Adjustment

17 SRAM Clear / Reset
24 Printer colour balance auto adjustment
25 Printer colour balance manual adjustment
26 Standard target select of printer half tone auto
adjustment
27 Scanner target of printer calibration setup
(Service)
28 Standard target of printer colour calibration
(Service)
31 Printer calibration data clear
33 Printer screen gamma adjustment
34 Engine maximum density adjustment
36 Printer low density adjustment
45 Adjust printer image filter and trapping
52 Printer Gamma default adjustment
54 Printer colour balance adjust

Trouble Codes
A0 E7
01 PCU ROM error 01 MFP image data error
02 SCU ROM error 02 HDD trouble when mirroring kit installed
04 Scanner expansion PWB ROM error 03 HDD trouble (when no mirroring kit installed)
05 Scanner expansion PWB Firmware error 04 HDD-ASIC error
10 Colour Profile error 07 SD Card error
11 Firmware Version Discrepancy (MFP-PCU) 10 Shading trouble (Black correction)
14 MFP-CPU Firmware inconsistency 11 Shading trouble (White correction)
15 DSK Boot and program firmware error 14 CCD-ASIC error
16 Energy save data error (SD Card) 20 LSU laser detection error (K)
17 UI data & CPU firmware inconsistency 21 LSU laser detection error (C)
20 MFP Firmware & EPROM Discrepancy 22 LSU laser detection error (M)
21 PCU Firmware & EPROM Discrepancy 23 LSU laser detection error (Y)
22 SCU Firmware & EPROM Discrepancy 24 LSU LD driver trouble (K)
25 LSU LD driver trouble (C)
C1 26 LSU LD driver trouble (M)
27 LSU LD driver trouble (Y)
01 Charger cleaner trouble (Black) 28 LSU-PCU connection error
03 Charger cleaner trouble (Cyan) 29 LSU ASIC frequency error
05 Charger cleaner trouble (Magenta) 35 Communication trouble with the CIS-ASIC
07 Charger cleaner trouble (Yellow) 36 CIS-ASIC black level detection abnormality
10 Main charger trouble (Monochrome) 37 CIS-ASIC white level detection abnormality
14 Main charger trouble (Colour) 42 Image data trouble (Scanner expansion PWB)
46 Data decode error (Scanner expansion PWB)
C4 47 Combination error MFP and ACRE firmware
48 Scanner expansion PWB ASIC memory error
00 PTC trouble 49 Watermark data error
01 PTC cleaner trouble 50 PCU PWB Firmware detection error
10 PTC no control 55 PWB information sum error (engine detect)
20 Primary transfer output open trouble 60 MFP PWB Firmware detection error
21 Primary transfer output short trouble 61 Error between MFP & PCU PWB’s
30 Secondary transfer output open trouble 80 MFP-SCU PWB communication error
31 Secondary transfer output short trouble 89 MFP CPU and NIC communication error
90 MFP-PCU PWB communication error
91 FAX reception image data error
CE 92 Copy image data error
00 Network communication error 93 Copy, image send, filing, print image data
01 Network card is not installed or defective process error
02 FTP or mail server is not found 94 Image import file data process error
03 Server does not correspond during 95 Printer PWB DIMM memory check error
transmission 96 MFP PWB DIMM memory check error
04 Invalid account/password (FTP server) AO LSU LD PWB EEPROM R/W error (K)
05 Invalid directory entered (FTP server) A1 LSU LD PWB EEPROM R/W error (C)
06 Specified mail server (POP3) is not found A2 LSU LD PWB EEPROM R/W error (M)
07 Invalid server account or password A3 LSU LD PWB EEPROM R/W error (Y)
08 The mail server (POP3) suspends response A5 Installation error of mirroring kit HDD
A6 Compact flash memory trouble
E6
EE
10 Shading error (Black correction)
11 Shading Error (White correction) EC Auto toner density adjustment error
14 CCD-ASIC error EL Auto toner density adjustment error
(Overtoned)

Trouble Codes
EE F0
EU Auto toner density adjustment error 65 1st Stacker stack tray abnormality
(Undertoned) 70 Finisher and folding unit communication
trouble
F0 71 Folding unit lead edge holding guide motor
section trouble
03 Finisher exit roller lift motor section trouble
72 Folding unit backup RAM trouble
08 Finisher staple shift motor section trouble
73 Folding unit power fan trouble
10 Finisher staple motor section trouble
74 Folding unit folding tray paper exit motor
11 Finisher bundle exit motor section trouble
section trouble
14 Finisher paper rear edge falling motor
75 Folding unit upper stopper motor section
section trouble
trouble
15 Finisher tray lift motor section trouble
76 3 fold stopper motor section in folding unit
18 Finisher rear edge hold motor section trouble
trouble
19 Paper alignment motor F section trouble
77 Folding unit transport motor section trouble
20 Paper alignment motor R section trouble
80 Finisher power cooling fan motor trouble
23 Shutter trouble
81 Finisher upper tray fan trouble
25 Finisher paper transport roller lift motor
82 Finisher lower tray fan trouble
section trouble
83 Finisher paper guide motor section trouble
28 Finisher paper alignment roller lift motor
84 Finisher grip section trouble
section trouble
85 Booklet finisher detection trouble
29 Finisher PWB cooling fan trouble
86 Finisher discharged paper hold motor section
30 Finisher and saddle communication trouble
trouble
31 Finisher saddle folding motor section trouble
90 Comms trouble between second stacker and
32 Relay unit transport motor section trouble
downstream units
33 Finisher punch shift motor section trouble
91 Second stacker offset abnormality
34 Finisher punch motor section trouble
92 Second Stacker front side jogger abnormality
37 Finisher backup RAM trouble
93 Second Stacker rear side jogger abnormality
40 Finisher saddle and trimmer communication
94 Second Stacker lead edge jogger abnormality
trouble
95 Second Stacker stack tray abnormality
41 Saddle lead edge stopper motor section
trouble
42 Saddle folding roller guide motor section F1
trouble
43 Saddle alignment motor section trouble 00 Finisher PCU communication error
44 Saddle rear edge hold motor section trouble 03 Finisher exit roller lift operation trouble
45 Saddle staple motor section trouble 08 Finisher staple shift motor trouble
46 Saddle rear edge shift motor section trouble 10 Finisher staple motor trouble
47 Saddle flap motor section trouble 15 Finisher paper exit tray lift motor trouble
48 Saddle push motor section trouble 19 Finisher paper alignment motor lock (front)
49 Saddle separation motor section trouble 20 Finisher paper alignment motor lock (rear)
51 Trimmer cutter motor trouble 21 Finisher fan motor trouble (Bridging Unit)
52 Trimmer registration motor section trouble 22 Finisher rear edge assist motor trouble
53 Trimmer inlet port separation motor trouble 23 Finisher shuttle trouble
54 Trimmer paper exit separation motor section 30 Finisher – saddle communication trouble
trouble 31 Finisher saddle motor trouble
55 Trimmer bundle press motor section trouble 32 Communication error (finisher-punch unit)
56 Paper remaining trouble in finisher trimmer 33 Punch unit shift operation trouble.
60 Comms trouble between First stacker and 34 Punch operation trouble.
downstream units 37 Finisher data backup RAM error
61 First Stacker offset abnormality 38 Punch data backup RAM error
62 First Stacker front side jogger abnormality 41 Saddle paper positioning trouble
63 First Stacker rear side jogger abnormality 42 Saddle guide motor trouble
64 First Stacker lead edge jogger abnormality 43 Saddle alignment operation trouble

Trouble Codes
F1 F2
44 Saddle staple motor R trouble 91 High density process control HV error (K)
45 Saddle staple trouble 92 High density process control HV error (C)
46 Saddle pushing plate motor trouble 93 High density process control HV error (M)
50 Main unit-Finisher combination error 94 High density process control HV error (Y)
51 Saddle sensor connection trouble A0 After-transfer discharge lamp trouble (K)
52 Finisher micro switch trouble A1 After-transfer discharge lamp trouble (C)
60 Peripheral devices communication trouble A2 After-transfer discharge lamp trouble (M)
(Inserter detection) A3 After-transfer discharge lamp trouble (Y)
64 No.1 Pick up motor trouble
65 No.2 Pick up motor trouble
F3
66 No.1 Lift motor trouble
67 No.2 Lift motor trouble 12 Tray 1 lift operation trouble (main unit)
90 Communication trouble between decurler 22 Tray 2 lift operation trouble (main unit)
and downstream units 32 Tray 3 lift operation trouble (main unit)
96 Decurler transport motor trouble 42 Tray 4 lift operation trouble (main unit)
97 Decurler unit fan 1 trouble
98 Decurler unit fan 2 trouble
99 Decurler unit fan 3 trouble F6
00 MFP-Fax communication trouble
01 Fax board EEPROM read/write error
F2 04 Fax modem operation trouble
21 TEL/LIU PWB & Fax soft switch error
22 Discharge lamp trouble (K)
23 Discharge lamp trouble (C) 30 Access error to 1-chip on Fax board
24 Discharge lamp trouble (M) 97 Fax PWB incompatibility trouble
98 Fax PWB & Destination information error
25 Discharge lamp trouble (Y)
39 Process thermistor trouble (MFT)
40 Toner density sensor trouble (K) F9
41 Toner density sensor trouble (C)
42 Toner density sensor trouble (M) 91 Communication error (MFP-Printer)
43 Toner density sensor trouble (Y) 92 Printer PWB hardware error
45 Colour image density sensor trouble
49 LSU thermistor trouble
50 Drum phase sensor trouble (K) FF
51 Drum phase sensor trouble (C)
00 Double feed detect trouble
52 Drum phase sensor trouble (M)
53 Drum phase sensor trouble (Y)
58 Process humidity sensor trouble H2
64 Toner supply operation trouble (K)
00 Thermistor open trouble (TH_UM_AD2).
65 Toner supply operation trouble (C)
01 Thermistor open trouble (TH_LM1_AD2).
66 Toner supply operation trouble (M)
02 Thermistor open trouble (TH_US1 _AD2).
67 Toner supply operation trouble (Y)
03 Thermistor open trouble (TH_UM_CS)
70 Improper toner cartridge detection (K)
04 Thermistor open trouble (TH_LM1_AD1)
71 Improper toner cartridge detection (C)
05 Thermistor open trouble (TH_US1_AD1)
72 Improper toner cartridge detection (M)
06 Upper edge thermistor open (TH_US2)
73 Improper toner cartridge detection (Y)
07 Lower edge thermistor open (TH_LM2)
74 Toner cartridge CRUM error (K)
75 Toner cartridge CRUM error (C)
76 Toner cartridge CRUM error (M) H3
77 Toner cartridge CRUM error (Y)
00 Fuser high temperature (TH_UM)
78 Registration/Bk ID sensor trouble
01 Fuser high temperature (TH_LM)
79 Temperature Thermistor Xfer unit trouble
02 Fuser high temperature (TH_US)

Trouble Codes
H4 L4
00 Thermistor input circuit trouble (TH_LM1) 40 Ozone fan motor 1 trouble
01 Fuser low temperature (TH_LM) 41 Ozone fan motor 2 trouble
02 Fuser low temperature (TH_US) 42 Ozone fan motor 3 trouble
30 Thermistor input circuit trouble (TH_UM) 43 Paper exit cooling fan R trouble
31 Thermistor input circuit trouble (TH_LM1) 44 Power source cooling fan 2 trouble
32 Thermistor input circuit trouble (TH_US1) 48 ADU transport cooling fan motor F trouble
49 ADU transport cooling fan motor R trouble
H5 57 Toner bottle cooling fan motor trouble
60 Fusing pressure roller fan motor F trouble
01 5 continuous times POD1 not reached jams 61 Fusing pressure roller fan motor R trouble
62 CIS cooling fan motor trouble
H7 63 Second transfer belt skew trouble
10 Recovery from fuser low temperature

trouble (TH_UM_AD2) L6
11 Recovery from fuser low temperature 10 Polygon motor trouble (LSU)
trouble (TH_LM)
L8
L1 01 Full wave signal is detection error
00 Scanner feed trouble 02 Full wave signal error
11 AC cord 2 (power for fusing) full wave not
detected
L2 AC cord 2 (power for fusing) full wave signal
12
11 Lamp cooling fan motor trouble width abnormality
20 MFP – LSU Motherboard communication
error
L3
PC
01 Scanner return trouble
-- Personal counter not installed
L4
U1
02 Paper feed motor trouble
03 Fuser motor trouble 01 Battery trouble
06 Transfer unit lift trouble
07 Transfer belt motor trouble
08 Waste toner transport pipe blocked U2
16 Fusing pressure release trouble
17 Drum motor lock trouble (K) 00 MFP EEPROM read write error
18 Drum motor lock trouble (C) 05 Account management data/HDD internal
19 Drum motor lock trouble (M) authentication DB table error
20 Drum motor lock trouble (Y) 11 MFP SRAM EEPROM check sum error
25 Second transfer belt motor trouble 30 Serial number discrepancy (MFP-PCU)
28 Sub power source cooling motor fan 40 SD card system storage data area error
30 MFP Fan motor trouble 41 HDD system storage data area error
31 Paper exit cooling fan F trouble 42 Machine adjustment data error
32 Power source cooling fan 1 trouble 50 HDD user authentication data error
34 LSU cooling fan trouble 60 Watermark check error
35 Paper exit exhaust fan trouble 80 SCU PWB EEPROM read/write error
36 Fusing cooling fan trouble 81 SCU PWB EEPROM check sum error
39 Machine ventilation fan (R) 90 PCU PWB EEPROM read/write error
91 PCU PWB EEPROM check sum error

Trouble Codes
U5 UC
00 Document feed unit communication error 02 CPT-ASIC error
16 Document feed unit fan trouble 12 CPT-ASIC abnormal trouble (DSPF detect)
30 Document feed unit tray lift up trouble 20 DOCC – ASIC error
31 Document feed unit tray lift down trouble 30 Anti-copy MODULE trouble (DSPF detect)
U6 UE
09 LCC lift motor trouble 10 LCT1 suction fan motor trouble
20 LCC communication trouble 11 LCT1 exhaust fan motor trouble
21 LCC transport motor trouble 12 LCT1 warm air heater thermistor open
22 LCC 24v power abnormality 13 LCT1 warm air heater thermistor low
23 A3 LCC tray descending trouble temperature trouble
24 A3 LCC tray lock detection trouble 14 LCT1 warm air heater thermistor high
28 LCT1 paper feed position abnormality temperature trouble
29 LCT1 lift trouble 15 LCT1 warm air outlet port thermistor open
33 LCT2 reverse winding detection trouble 16 LCT1 warm air outlet port thermistor low
34 LCT2 lock detection trouble temperature
39 LCT2 lift trouble 17 LCT1 warm air outlet port thermistor high
43 LCT3 reverse winding detection trouble temperature
44 LCT3 lock detection trouble 20 LCT2 suction fan motor trouble
49 LCT3 lift trouble 21 LCT2 exhaust fan motor trouble
51 LCC-main unit combination trouble 22 LCT2 warm air heater thermistor open
53 Communication trouble between LCT’s 23 LCT2 warm air heater thermistor low
54 Option installation combination trouble temperature trouble
63 Manual feed tray descending trouble 24 LCT2 warm air heater thermistor high
68 Manual feed tray paper feed position trouble temperature trouble
69 Manual feed tray lift trouble 25 LCT2 warm air outlet port thermistor open
73 LCT4 reverse winding detection trouble 26 LCT2 warm air outlet port thermistor low
74 LCT4 lock detection trouble temperature
79 LCT4 lift trouble 27 LCT2 warm air outlet port thermistor high
80 Relay unit transport motor trouble temperature
81 Power unit cooling fan motor trouble (1 30 LCT3 suction fan motor trouble
series) 31 LCT3 exhaust fan motor trouble
82 EEPROM trouble (1 series) 32 LCT3 warm air heater thermistor open
83 Room temperature thermistor breakdown (1 33 LCT3 warm air heater thermistor low
series) temperature trouble
84 Room humidity thermistor breakdown (1 34 LCT3 warm air heater thermistor high
series) temperature trouble
85 Transport motor 1 trouble (2 series) 35 LCT3 warm air outlet port thermistor open
86 24v power trouble (2 series) LCT3 warm air outlet port thermistor low
87 Power unit cooling fan motor trouble (2 36
temperature
series) LCT3 warm air outlet port thermistor high
88 EEPROM trouble (2 series) 37
temperature
89 Room temperature thermistor breakdown 40 LCT4 suction fan motor trouble
(2series) 41 LCT4 exhaust fan motor trouble
90 Room humidity thermistor breakdown (2 42 LCT4 warm air heater thermistor open
series) 43 LCT4 warm air heater thermistor low
temperature trouble
44 LCT4 warm air heater thermistor high
U7 temperature trouble
50 MFP PWB Vendor machine communication 45 LCT4 warm air outlet port thermistor open
51 Vendor machine error

Trouble Codes
UE
46 LCT4 warm air outlet port thermistor low
temperature
47 LCT4 warm air outlet port thermistor high
temperature

Job Log Error Codes

Job Log Error Codes

Job Log Error Codes

Job Log Error Codes

Job Log Error Codes

Jam Cause Codes
Main Body Sensor Location:
Code Content Code Content
MFT_L Manual Feed Tray paper feed JAM TRAY1_L Tray 1 paper feed JAM
Tray 4 paper feed JAM

TRAY2_L Tray 2 paper feed JAM TRAY3_L
TRAY4_L Tray 4 paper feed JAM LCC_L Side A4 LCC paper feed JAM
LCT1_1_L Multi-stage LCT tray 1 paper feed JAM LCT1_2_L Multi-stage LCT tray 2 paper feed JAM
Expanded multi-stage LCT tray 1 paper

LCT1_3_L Multi-stage LCT tray 3 paper feed JAM LCT2_1_L
feed JAM
Expanded multi-stage LCT tray 2 paper Expanded multi-stage LCT tray 3 paper
LCT2_2_L LCT2_3_L
feed JAM feed JAM

Jam Cause Codes
INSTR1_L Inserter tray 1 paper feed JAM INSTR2_L P Inserter tray 2 paper feed JAM
Manual feed tray paper feed JAM

MFT MPFD_S MPFD Remaining Jam
(MPFD not-reached)
TRAY1 Tandem tray 1 T1PPD1_S1 T1PPD1 remaining JAM
Tandem tray 1 paper feed JAM

T1PPD2_N1 T1PPD2_S1 T1PPD2 remaining JAM
(T1PPD2 not-reached)
Tandem tray 2 paper feed JAM T2PPD1 not-reached JAM
TRAY2 T2PPD1_N3
(T2PPD1 not-reached) (cassette 3 paper feed)
T2PPD1 not-reached JAM T2PPD1 remaining JAM
T2PPD1_N4 T2PPD1_S2
(cassette 4 paper feed) (cassette 2 paper feed)
T2PPD1 remaining JAM T2PPD1 remaining JAM
T2PPD1_S3 T2PPD1_S4
Cassette 3 paper feed JAM C3PFD not-reached JAM
TRAY3 C3PFD_N4
(C3PFD not-reached) (cassette 4 paper feed)
C3PFD remaining JAM C3PFD remaining JAM
C3PFD_S3 C3PFD_S4
Cassette 4 paper feed JAM C4PFD remaining JAM
TRAY4 C4PFD_S4
(C4PFD not-reached) (cassette 4 paper feed)
LPPD1 not-reached JAM LPPD not-reached JAM (large capacity
LPPD1_NL LPPD1_NL11
(side A4/A3 LCC paper feed) paper feed tray 1 paper feed)
LPPD not-reached JAM (large capacity LPPD not-reached JAM (large capacity
LPPD1_NL12 LPPD1_NL13
paper feed tray 2 paper feed) paper feed tray 3 paper feed)
LPPD1_NL21 LPPD1_NL22
LPPD1_NL23 LPPD1_NLM
paper feed tray 6 paper feed paper feed tray manual paper feed)
LPPD remaining JAM LPPD remaining JAM (large capacity
LPPD1_SL LPPD1_SL11
(side A4/A3 LCC paper feed) paper feed tray 1 paper feed)
LPPD remaining JAM (large capacity paper LPPD remaining JAM (large capacity
LPPD1_SL12 LPPD1_SL13
feed tray 2 paper feed) paper feed tray 3 paper feed)
LPPD1_SL21 LPPD1_SL22
LPPD1_SL23 LPPD1_SLM
feed tray 6 paper feed) paper feed tray manual paper feed)
PPD1 not-reached JAM PPD1 not-reached JAM
PPD1_NM PPD1_N1
(manual paper feed tray) (tandem tray 1 paper feed)
PPD1_N2 PPD1_N3
(tandem tray 2 paper feed) (cassette 3 paper feed)
PPD1_N4 PPD1_ NL
(cassette 4 paper feed) (side A4/A3 LCC paper feed)
PPD1 not-reached JAM (large capacity PPD1 not-reached JAM (large capacity
PPD1_ NL 11 PPD1_ NL 12
PPD1 not-reached JAM (large capacity PPD1 not-reached JAM
PPD1_NLM PPD1_NA
paper feed tray manual paper feed) (ADU re-feed paper)

Jam Cause Codes
PPD1 remaining JAM PPD1 remaining JAM
PPD1_SM PPD1_S1
PPD1_S2 PPD1_S3
PPD1_S4 PPD1_SL
(cassette 4 paper feed) (side A4/A3 LCC paper feed
PPD1 remaining JAM (large capacity paper PPD1 remaining JAM (large capacity
PPD1_ SL 11 PPD1_ SL 12
PPD1 remaining JAM (large capacity paper PPD1 remaining JAM
PPD1_SLM PPD1_SA
feed tray manual paper feed) (ADU re-feed paper)
PPD2_NM PPD2_N1
(manual paper feed) (tandem tray 1 paper feed)
PPD2_N2 PPD2_N3
PPD2_N4 PPD2_NL
PPD2_NLM PPD2_NA
PPD2_SM PPD2_S1
PPD2_S2 PPD2_S3
PPD2_S4 PPD2_SL
PPD2_SL11 PPD2_SL12
PPD2_SL13 PPD2_SL21
PPD2_SL22 PPD2_SL23
PPD2_SLM PPD2_SA
PPD2_NM_D PPD2_N1_D
PPD2_N2_D PPD2_N3_D
PPD2_N4_D PPD2_NL_D
PPD2_NL11_D PPD2_NL12_D

Jam Cause Codes
PPD2_NLM_D PPD2_NA_D
PPD2_SM_D PPD2_S1_D
PPD2_S2_D PPD2_S3_D
PPD2_S4_D PPD2_SL_D
PPD2_SL11_D PPD2_SL12_D
PPD2_SLM_D PPD2_SA_D
PTD not-reached JAM PTD not-reached JAM
PTD_NM PTD_N1
PTD_N2 PTD_N3
PTD_N4 PTD_NL
PTD not-reached JAM (large capacity PTD not-reached JAM (large capacity
PTD_NL11 PTD_NL12
PTD_NL13 PTD_NL21
PTD_NL22 PTD_NL23
PTD not-reached JAM (large capacity PTD not-reached JAM
PTD_NLM PTD_NA
PTD remaining JAM PTD remaining JAM
PTD_SM PTD_S1
PTD_S2 PTD_S3
PTD_S4 PTD_SL
PTD remaining JAM (large capacity paper PTD remaining JAM (large capacity paper
PTD_SL11 PTD_SL12
feed tray 1 paper feed) feed tray 2 paper feed)
PTD_SL13 PTD_SL21
PTD_SL22 PTD_SL23
PTD remaining JAM (large capacity paper PTD remaining JAM
PTD_SLM PTD_SA
FPFD not-reached JAM FPFD not-reached JAM
FPFD_NM FPFD_N1

Jam Cause Codes
FPFD_N2 FPFD_N3
(manual paper feed tray) (cassette 3 paper feed)
FPFD_N4 FPFD_NL
(tandem tray 2 paper feed) (side A4/A3 LCC paper feed)
FPFD not-reached JAM (large capacity FPFD not-reached JAM (large capacity
FPFD_NL11 FPFD_NL12
FPFD_NL13 FPFD_NL21
FPFD_NL22 FPFD_NL23
FPFD not-reached JAM (large capacity FPFD not-reached JAM
FPFD_NLM FPFD_NA
FPFD remaining JAM FPFD remaining JAM
FPFD_SM FPFD_S1
FPFD_S2 FPFD_S3
FPFD_S4 FPFD_SL
FPFD remaining JAM (large capacity paper FPFD remaining JAM (large capacity
FPFD_SL11 FPFD_SL12
FPFD_SL13 FPFD_SL21
FPFD_SL22 FPFD_SL23
FPFD remaining JAM (large capacity paper FPFD remaining JAM
FPFD_SLM FPFD_SA
POD1 not-reached JAM
POD1_NA POD1_N POD1 not reach JAM
(in a case of a jam on the second side)
POD1 remaining JAM
POD1_SA POD1_S POD1 remaining JAM
(in a case of a jam on the second side)
POD2 not-reached JAM POD2 remaining JAM
POD2_NB POD2_SB
(in a case of jam before switchback) (in a case of jam before switchback)
POD2 not-reached JAM POD2 remaining JAM
POD2_NA POD2_SA
(in a case of jam after switchback) (in a case of jam after switchback)
POD3_N POD3 not-reached JAM POD3_S POD3 remaining JAM
APPD1_N APPD1 not-reached JAM APPD1_S APPD1 remaining JAM
APPD2_N APPD2 not-reached JAM APPD2_S APPD2 remaining JAM
A4/A3 LCC paper feed JAM LPFD remaining JAM

LCC LPFD_SL
(LPFD1 not-reach jam) (side A4/A3 LCC paper feed jam)
MTR_ILG Motor driver trouble JAM PPD2_DRUM PPD2 JAM (drum lock detection)
PPD2 JAM
POD1_FUS POD1 JAM (fuser winding detection) PPD2_PRI
(image preparation wait time-out)
CPFD2 JAM PPD1 JAM
CPFD2_DESK PPD1_LCC
(desk communication abnormality detect) (LCC communication abnormality detect)
PPD2 JAM
PPD2_FIN SIZE_ILG Size illegal JAM
(Finisher communication abnormality)

Jam Cause Codes
Emergency stop request JAM
STOP_JAM NO_MATCH Parameter inconsistency
(controller request)
D.S.P.F. Sensor Location:
SPPD1_N SPPD1 not reached JAM SPPD2_N SPPD2 not reached JAM
SPPD3_N SPPD3 not reached JAM SPPD4_N SPPD4 not reached JAM
SPPD5_N SPPD5 not reached JAM SPOD_N SPOD not reached JAM
SPPD1_S SPPD1 remaining JAM SPPD2_S SPPD2 remaining JAM
SPPD3_S SPPD3 remaining JAM SPPD4_S SPPD4 remaining JAM
SPPD5_S SPPD5 remaining JAM SPOD_S SPOD remaining JAM
PPD2 JAM (Finisher communication

SPSD_SCN Exposure start notification timer end P_SHORT
error detection)
SDFS_S Paper JAM ICU_REQ ICU factor stop JAM
STOP_JAM Emergency stop JAM

Jam Cause Codes
MX-FN19/20 Sensor Location:

FED_N Finisher inlet port not-reached JAM FED_S Finisher inlet port remaining JAM
FFPD_N Saddle section not-reached JAM FFPD_S Saddle section remaining JAM
FIN_TIME Finisher paper early reaching JAM FHS_N Finisher paper exit not-reached JAM
FHS_S Finisher paper exit remaining JAM FSHS_N Saddle transport not-reached JAM
FSHS_S Saddle transport remaining JAM FSFS_N Saddle paper exit not-reached JAM
FSFS_S Saddle paper exit remaining JAM FSTPLJ Finisher staple JAM
FPNCHJ Finisher punch JAM FSSTPLJ Saddle staple JAM

Finisher interface inlet port not-reached
PDPPD1_N PDPPD1_S Finisher interface inlet port remaining JAM
JAM
Finisher interface inlet port not-reached
PDPPD2_N PDPPD2_S Finisher interface inlet port remaining JAM
JAM
FSSMJ Finisher staple shift motor JAM FDRLMJ Finisher paper exit roller lift motor JAM
FSDMJ Finisher saddle motor JAM FGMJ Finisher gripper motor JAM
Finisher paper attribute data reception
FSPTMJ Finisher saddle paper transport motor JAM FIN_PAOF
overflow

Jam Cause Codes
MX-RB15 Sensor Location:
Code Content
Decurler unit transport pass sensor not-
DCS100_N
reached JAM
Decurler unit transport pass sensor remaining
DCS100_S
JAM
DCTIME Early reaching JAM
DCPAOF Paper attribute data reception overflow
Code Content
PIS150_N Transport unit pass sensor not-reached JAM
PIS150_N Transport unit pass sensor remaining JAM
MX-FN21/22 Sensor Location:

FNS101_N Inlet port not-reached JAM (FN pass) FNS101_S Inlet port remaining JAM (FN pass)
FNS102_N Paper exit not-reached JAM FNS102_S Paper exit remaining JAM
FNM110 Paper exit roller lift motor JAM FNM117 Gripper motor JAM
FNM115 Staple JAM FNM114 Discharged paper HOLD motor JAM
FNM113 Paper rear edge fall motor JAM FNM116 Gripper arm motor JAM
FNM112 Paper alignment roller lift motor JAM FNM118 Paper rear edge hold motor JAM
FCM102 Punch JAM FNPAOF Paper attribute data reception overflow
FNTIME Early reaching JAM FSS201_N Saddle inlet port pass sensor delay JAM
FSS201_S Saddle inlet port pass sensor remaining JAM FSS203_N Saddle vertical pass sensor delay JAM
Saddle transport paper pass sensor 1 delay Saddle transport paper pass sensor 1
FSS226_N FSS226_S
JAM remaining JAM
Saddle paper exit pass sensor 2 remaining
FSS227_N Saddle paper exit pass sensor 2 delay JAM FSS227_S
JAM
FSM202 Saddle section saddle alignment motor JAM FSM203 Saddle section lead edge stopper motor JAM
FSM204 Saddle section folding roller guide motor JAM FSM210 Saddle section rear edge hold motor JAM
FSM211 Saddle section rear edge shift motor JAM FSM213 Saddle section SADDLE flapping motor JAM
FSM214 Saddle section SEPERATION motor JAM FSM206 Saddle section folding motor JAM
FSM205 Saddle section PUSH motor JAM

Jam Cause Codes
MX-TM10 Sensor Location:
Code Content
FTS103_N Trimmer paper exit sensor delay JAM
FTS103_S Trimmer paper exit sensor remaining JAM
FTS101_N Trimmer inlet port sensor delay JAM
FTS101_S Trimmer inlet port sensor remaining JAM

Trimmer section inlet port separation motor
FTM103
JAM
Trimmer section paper exit separation motor
FTM104
JAM
FTM102 Trimmer section registration motor JAM
FTM106 Trimmer section CUTTER motor JAM
FTM105 Trimmer section bundle press motor JAM
MX-FD10 Sensor Location: Code Content

FLS30_N Speed Reduction timing sensor delay JAM
FLS30_S Speed Reduction timing sensor remaining JAM
FLS31_N Separation timing sensor delay JAM
FLS31_S Separation timing sensor remaining JAM
FLS32_N Folding position adjustment sensor delay JAM
Folding position adjustment sensor remaining
FLS32_S
JAM
Upper stopper section paper detection sensor
FLS33_N
delay JAM
Upper stopper section paper detection sensor
FLS33_S
remaining JAM
FLS22_N Outlet port 1 sensor delay JAM
FLS22_S Outlet port 1 sensor remaining JAM
FLS27_N Folding tray empty sensor delay JAM
FLS27_S Folding tray empty sensor remaining JAM
FLS20_N Inlet port sensor delay JAM
FLS20_S Inlet port sensor remaining JAM
FLS21_N Outlet port 2 sensor delay JAM
FLS21_S Outlet port 2 sensor remaining JAM
FLM8 Folding section upper stopper motor JAM
FLM9 Folding section 3-fold stopper motor JAM
FLM10 Folding section lead edge hold guide motor JAM
Folding section folding tray paper exit motor
FLM7
JAM
FLENT_ERR Entry start time out JAM
FLEJT_ERR Eject start time out JAM

Jam Cause Codes
MX-CF11 Sensor Location:
INSFED1_N No.1 paper feed sensor not reached JAM INSFED1_S No.1 paper feed sensor remaining JAM
INSFED2_N No.2 paper feed sensor not reached JAM INSFED2_S No.2 paper feed sensor remaining JAM
INSPL1_N No.1 pull out sensor not-reached JAM INSPL1_S No.1 pull out sensor remaining JAM
INSPL2_N No.2 pull out sensor not-reached JAM INSPL2_S No.2 pull out sensor remaining JAM
No.1 vertical transport sensor not-reached
INSVTR1_N INSVTR1_S No.1 vertical transport sensor remaining JAM
JAM
No.2 vertical transport sensor not-reached
INSVTR2_N INSVTR2_S No.2 vertical transport sensor remaining JAM
JAM
INSOUT_N Paper exit sensor not-reached JAM INSOUT_S Paper exit sensor remaining JAM
INSENT_N Inlet port sensor not-reached JAM INSENT_S Inlet port sensor remaining JAM
INSEXT_N Outlet port sensor not-reached JAM INSEXT_N Outlet port sensor remaining JAM
INSLUP1J No.1 lift motor JAM INSLUP2J No.2 lift motor JAM
INSPICM1J No.1 pick up motor JAM INSPICM2J No.2 pick up motor JAM
MX-MF11 Sensor Location:

Manual paper feed sensor not-reached Manual paper feed sensor remaining JAM
L1MPFS_NLM L1MPFS_SLM
JAM (multi stage LCT manual paper feed) (multi stage LCT manual paper feed)
Manual paper transport sensor not-
Manual paper transport sensor remaining
L1MTS_NLM reached JAM (multi stage LCT manual L1MTS_SLM
JAM (multi stage LCT manual paper feed)
paper feed)
Manual feed paper entry sensor not-
Manual feed paper entry sensor remaining
L1DFB01_NLM reached JAM (multi stage LCT manual L1DFB01_SLM
JAM (multi stage LCT manual paper feed)
paper feed)

Jam Cause Codes
MX-LC13 Sensor Location:

Paper exit sensor 1cs not-reached JAM Paper exit sensor 1cs remaining JAM
L1DF101_NL1 L1DF101_SL1
(Multi stage LCT tray 1 paper feed) (Multi stage LCT tray 1 paper feed)
Vertical transport sensor 1 (1 series) not- Vertical transport sensor 1 (1 series)
L1DF001_NL1 reached JAM (Multi stage LCT tray 1 paper L1DF001_SL1 remaining JAM (Multi stage LCT tray 1
feed) paper feed)
L1DF001_NLM reached JAM (Multi stage LCT manual L1DF001_SLM remaining JAM (Multi stage LCT manual
paper feed) paper feed)
feed) paper feed)
feed) paper feed)

Jam Cause Codes
feed) paper feed)
feed) paper feed)
L1DF004_NL3 reached JAM (Multi stage LCT tray 3 paper L1DF004_SL3 remaining JAM (Multi stage LCT tray 3paper
feed) feed)
feed) paper feed)
LCT paper exit sensor (1 series) not-
LCT paper exit sensor (1 series) remaining
L1DF005_NL1 reached JAM (Multi stage LCT tray 1 paper L1DF005_SL1
JAM (Multi stage LCT tray 1 paper feed)
feed)
feed)
JAM (Multi stage LCT tray 3paper feed)
feed)
feed)
L1DF005_NLM reached JAM (Multi stage LCT manual L1DF005_SLM
JAM (Multi stage LCT manual paper feed)
paper feed)
Horizontal transport sensor 1 not-reached Horizontal transport sensor 1 remaining
JAM (Multi stage LCT tray 3 paper feed) JAM (Multi stage LCT tray 3 paper feed)
feed) paper feed)

Jam Cause Codes
feed) paper feed)
feed) paper feed)
feed) paper feed)
feed) paper feed)
feed)
feed)

Interface transport sensor 1 not-reached Interface transport sensor 1 remaining
L1DFR01_NL1 L1DFR01_SL1
L1DFR01_NLM L1DFR01_SLM
JAM (Multi stage LCT manual paper feed) JAM (Multi stage LCT manual paper feed)
JAM (Multi stage LCT manual paper feed) JAM (Multi stage LCT manual paper feed)
JAM (Multi stage LCT manual paper feed) JAM (Multi stage LCT m paper feed)

Machine Icons
Status Icons
Eco mode is enabled Send data exists
A USB device is installed Received data exists
A maintenance notification is issued Received data is held
Remote operation is in progress Received confidential fax data exists
OSA communication is in progress Forward error data exists
Enlarge display mode is enabled Received preview data exists
A data security kit is installed A mirroring kit is installed
The field support system is enabled A mirroring kit is under configuration
Print data is being processed The mirroring kit is out of order

Single-byte alphanumeric character
Print data is being printed
entry
Job Type Icons
RGB Print job Scan to desktop job
CMYK Print job Scan to E-mail job
Fax reception job Scan to network folder job

Internet fax transmission job
Fax transmission job
(including direct SMTP)
PC-I-Fax transmission job PC-Fax transmission job
Internet fax reception job (Including
Tandem copy/print job
direct SMTP)
Reprint job for a file stored by scan to
OSA scan job
HDD
Broadcast job (Inbound routing job) Copy job
Reprinting of multiple files (as
Scan to FTP job
grouped in a single file)

Repair Hints
MFP PWB Memory Locations
2
3
4
1 DIMM Memory 1 Main Reus memory (DDR3 1GB)(Boot, network and energy save)
2 DIMM Memory 2 Spare
3 DIMM Memory 3 Sub Reus memory (DDR3 1GB)
4 SD Card Memory Stores the main Reus program data
5 Sub Reus Flash Memory Stores the sub Reus program data (Boot)
6 Socket 1 SOC memory (DDR3 2GB)
7 Socket 2 SOC memory (DDR3 1GB)
8 CF Card Memory Stores the SOC program data

Repair Hints
What is the specification for Plain paper = 60gm² – 105gm²
the paper weights Heavy 1 = 106gm² – 176gm²
Heavy 2 = 177gm² – 220gm²
Heavy 3 = 221gm² – 256gm²
Heavy 4 = 257gm² – 300gm²

Repair Hints

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What are the specifications for paper weights that can be used in the machine?

What are the specifications for paper weights that can be used in the machine?

What are the memory locations on the MFP PWB?

What are the memory locations on the MFP PWB?

Polaris Office MX6240N

Technical Handy Guide

SHARP ELECTRONICS (UK) LTD

Useful Technical Links;

Technical Website www.tradenet.sharp.co.uk/tech

Product Key Registration https://dse-pub.sharp.co.jp/key/

2 Document Solutions After Sales Service

3 Document Solutions After Sales Service

4 Document Solutions After Sales Service

Finishing (continued) MX-FN21

5 Document Solutions After Sales Service

6 Document Solutions After Sales Service

7 Document Solutions After Sales Service

8 Document Solutions After Sales Service

9 Document Solutions After Sales Service

10 Document Solutions After Sales Service

11 Document Solutions After Sales Service

Description Product Code Remarks

Paper pass Unit MX-RB13

MX6240N and MX7040N only

XPS Expansion Kit MX-PUX1 Does NOT Require MX-SM10

12 Document Solutions After Sales Service

External Account Module MX-AMX3

Sharpdesk v3.3 (10-License Kit) MX-US10

Stamp Cartridge AR-SV1

13 Document Solutions After Sales Service

14 Document Solutions After Sales Service

15 Document Solutions After Sales Service

For Optimum Image Quality it is recommended to

CASSETTE SETUP & PAPER TYPE

IMAGE WRITING DISTORTION – CMYK

16 Document Solutions After Sales Service

front – rear image density variation

PRINT IMAGE MAGNIFICATION & OFF CENTRE

Normally no need to adjust as set in factory

COPY IMAGE POSITION & VOID

Normally no need to adjust as set in factory

RSPF & DSPF IMAGE POSITION & VOID

Normally no need to adjust as set in factory

HALF-TONE - COLOUR CALIBRATION

Please refer to Page 12 for Calibration Procedure.

17 Document Solutions After Sales Service

MFP Status Display

Toner Remaining Status Display

MFP Counter Display

Larger Than A3 Copy Count Status

Product Activation & Firmware

18 Document Solutions After Sales Service

Automatic Colour Calibration - FACTORY MODE

19 Document Solutions After Sales Service

13. Wait until “EXECUTE” key is displayed, and then press it

20 Document Solutions After Sales Service

Black Drum (Counter) has reached

Black Developer (Counter) has reached Replace Black

Replace the Primary

TA Maintenance [All] Counter has reached specified limit