Universiti Utara Malaysia

College of Government

The Final Report

Practicum

Semester A221, Session 2022/2023

SBO CONSULTANCY

NO 333F, Jalan Teluk Wanjah,

Prepared For:
Norlaila Binti Adbullah Chik

Prepared By

Nurul Syamimi Binti Ibrahim

Bachelor of Public Management with Honours

Firstly, praise to Allah SWT for almost four months I undergo my

internship that begins on 17th October 2022 until 16th February 2023. I

finally completed my practicum in good manners. Many people have made

significant contributions to me during the processes. From the bottom of

my heart, I would like to express my gratitude to the following people for

their support and assistance with this internship.

Special thanks to Sbo Consultancy for giving me this opportunity

to perform my internship there. First and foremost, I would like to express

my gratitude to Puan Safinah Binti Omar (Managing Director) and Nurul

Aisyah Binti Mohd Zin (administration staff), industrial training

supervisor, for providing me with the chance to finish my four-month

industrial training programme. I would like to express my gratitude to all

team members who have been so patient in teaching and helped me.

I am using this opportunity to also express my deepest gratitude and

special thanks to the advisor of Universiti Utara Malaysia (UUM), Dr.

Norlaila binti Adbullah Chik who in spite of being extraordinarily busy

with her duties, took time out to hear, guide and keep me on the right part.

Finally, to my family, I cannot express enough thanks to them for

their help and care for me from the first day until the last day of my

internship.
CONTENTS

ACKNOWLEDGEMENT.........................................................................................2
1.0 INTRODUCTION...............................................................................................4
2.0 ORGANIZATION INFORMATION...............................................................5
2.1 Introduction to Sbo Consultancy......................................................................5
2.2 VISION, MISSION AND OBJECTIVE..........................................................7
2.3 Core Activities..................................................................................................8
2.4 Services offered by the organization................................................................8
2.5 Logo of the company......................................................................................10
2.6 Company Structure.........................................................................................11
2.7 Potential Risk..................................................................................................12
3.0 EXPERIENCES AT THE COMPANY.........................................................12
3.1. Summary Candidate’s Experience at The Company........................................12
4.0 SUMMARY OF JOB ASSIGNED...................................................................14
4.2. Data Update and Key-In.............................................................................14
4.3. Genaral Administration work......................................................................14
5.0 HUMAN RESOURCE PRACTICE: TREND AND CHALLENGES IN SBO
CONSULTANCY....................................................................................................15
5.1. Document Preparation Problem..................................................................15
5.3. Relation Between Officer and Subordinates................................................17
6.0 SUGGESTION FOR IMPROVEMENT........................................................18
7.0 CONCLUSION..................................................................................................20
8.0 REFERENCES..................................................................................................22
APPENDIX

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1.0 INTRODUCTION

Practicum is compulsory for all final semester students in fulfilment

of the conferment of the Bachelor of Public Management with Honours.

Practicum is an industrial training done in a real working environment with

a specific task and authorization assigned to the student by a company that

to be accomplished during the period given. Practicum also is a formal

practical that should be related to the course attained by student.

A student is given a constant supervision by an appointed supervisor

from the company. There is specific period of training that must be

completed by students. To fulfill of this demand, the practicum was

completed from 17th October 2022 to 16th February 2023 for semester

A212. Throughout the period, students are given work based on their

current studies and supervised by an appointed lecturer from UUM.

At the same time students need to record daily activities in the

Practicum Logbook to take note on what they have been doing throughout

the training within the practicum date. The supervisor from university will

make a visit to the trainee’s place during the training to evaluate the trainee

and hear any report or comment from the company. However, have be

done virtually through webex.

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2.0 ORGANIZATION INFORMATION

2.1 Introduction to Sbo Consultancy

Figure 2.1.1: Sbo Consultancy

Sbo Consultancy has been registered from 22 August 2022

until 21 August 2027 under the business registration act 1956,

address Lot 29B, Tingkat Satu, Wisma PKNK Jalan Sultan

Badlishah, 05100 Alor Setar, Kedah. previously, Sbo Consultancy

was known as Sbo management which was located at Wisma

PKNK. On 28 October 2022, Sbo Consultancy moved to a new

Wisma in Teluk Wanjah. Sbo Management has been based in

PKNK guesthouse for 10 years before moving to a new Wisma in

Teluk Wanjah. Sbo consulting also plays a role in help in services

among small and medium companies.

The slogan of this organization is "your great accounting

partner" Each company has its own vision and objectives. So, To

ensure that Sbo becomes a progressive consultant in Alor Setar and

is always excellent at all times is a good concept that has been built

by this organization. Sbo Consultancy has built a specific

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administrative system with their quality policy to deliver efficient

services to delight clients with established criteria. An effective

company must have its own goals to succeed and provide comfort to

the Sbo Consultancy community by improving service quality,

planning and control as needed, in line with current government

policies.

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 2.2 VISION, MISSION AND OBJECTIVE

VISION

‘Sbo Consultancy is a service provider business management top choice amongst small and
medium industries in Malaysia’

MISSION

 Exciting customers through business management services

 Providing unrivaled with the goal further improving quality service in fulfilling the

desire and customers needs better

 Sbo Consultancy also want to open a branch in Malaysia

OBJECTIVE

 Offers trusted advice by using adopt a multidimensional approach

supported by colleagues

 Communicate technical content to clients in a friendly non-

complex way

 Develop a practice that is built to last and committed to a high

level of authority so that their customers and shareholders believe

in the work and know that we can believed to step forward.

 Be a loyal advisor on customer and resource matters us as well as

being a trusted advisor

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2.3 Core Activities
The main responsibility of Sbo Consultancy is to be an

advisor to customers. That is to be an advisor in becoming a

financial consultant. That is to be an advisor in becoming a

financial consultant. Most of the companies that come are

companies that need financial advice. So Sbo Consultancy will help

every customer who needs advice regardless of tax services, audits,

accounts, etc. in financial form.

2.4 Services offered by the organization

Business management is a range of financial, administrative

and consulting services provided to busy individuals to

relieve them of the burden of routine money matters and

ensure their long-term financial well-being. Sbo also helps

customers make bank loan, company profile, EPF, SOCSO

and salary management

b) Permits, Licenses, and Registration Fees

Sbo helps customers to register licenses such as business

licenses, contractor licenses, financial licenses and others.

Sbo also renews the license For regulatory and control

purposes, the Council records all fees collected in

conjunction. Also, Company Establishment company

formation with the companies’ commission of Malaysia

(SSM).

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c) Account & Audit

Prepare accounting reports such as account preparation

(UBS SYSTEM) and account preparation (MIC EXCEL).

There are several parts of audit services that have been

offered by Sbo Consultancy, namely external audits,

company audits. The tax department will help Sbo in tax

matters with the IRB, making E-Filing, E-Payment, E-Lejar,

E-Register.

d) Secretary

Acting as Company Secretary for companies

established under the Companies Act, 1965 Company

Search Helps find company information on SSM, including

searching for names and helping to find company details.

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2.5 Logo of the company

Figure 2.5.1: Sbo

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2.6 Company Structure

Figure 2.6.1: Company

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2.7 Potential Risk

Various conditions can contribute to the risk. one of the

risks is payment failure from the customer. As we know, the

customer has to pay the fees that have been promised to continue

the execution of the account, tax and secretary. previously,

payments missed by customers were sometimes due to the careless

nature of customers who thought it was not important that the

documents they wanted were needed. Because failure to pay can

make it difficult to turn over salary or capital.

3.0 EXPERIENCES AT THE COMPANY

3.1. Summary Candidate’s Experience at The Company

As part of my Public Management degree at the School of

Government, Universiti Utara Malaysia Kedah, I conducted a four-

month internship in the Sbo Consultancy's Department of Accounting

and Finance from 17th September 2022 to 16th February 2023. This

internship report is based on my experiences during the internship

programme, which I successfully finished at the Sbo Consultancy's

from March 17th to February 16th, 2023. As someone who is

completely fresh to the real world, every hour spent in the MPT

supplied me with a plethora of information and experience that words

cannot sufficiently explain. Regardless, they were all helpful to my

professional advancement.

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 This research offered information on how the Administration in

this company. I am learning new things and getting useful knowledge

in the administration industries as a result of my practical job in this

field. To guarantee that the practice I perform is relevant to the theory

and practice I learned at UUM, I must complete activities that are

relevant to the theory and practice I learned at UUM.

Practical experience in this field has taught me a great lot about

dealing with people and office work. As a result, the difficulties,

problems, and obstacles I faced while working for this company

pushed me to be bold in the future. Working with this firm has given

me a wealth of fresh experience. Every member of the company's staff

has also helped me with my job and has been quite cooperative. I am

pleased to be a part of this company as one of its internship students.

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4.0 SUMMARY OF JOB ASSIGNED

4.1. Collect payment from customers

explained by customers. I have to call all customers who owe

and deal with them until they pay the company's debt. No

matter in the form of cash or transfer. In my opinion. this task is

a challenging task, when we face customers who are difficult to

pay debts.

4.2. Data Update and Key-In

Key-in data is one of the tasks given to me as a trainee. In

addition to helping offers in managing programs and fines,

clerical work also needs to be completed to smooth the process

from A-Z Data is the most important thing that needs to be

handled carefully. Some of the work that needs to be done is

Analysis of bank statements for tax calculations. The analysis

of this bank statement is important and needs to be updated

every year to ensure that it is not a problem to make tax

calculations for customers.

4.3. Genaral Administration work

For the administrative work of trainees it is a must for us to

handle, not all, but help in the long term to smooth the process and work

among the staff. Among the works are photocopying of forms, meeting

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minutes, scanning, printing, pick up calls and others.

The work I was given improved my ability to handle administrative work

better and at the same time, gained experience working in other places, also

learned millions of new things because I had never been in the

semiconductor industry. This is a good experience for us as trainees to use

for our future efforts to get a better life.

5.0 HUMAN RESOURCE PRACTICE: TREND AND

Working values and ethics that should be obeyed have taught the

importance of ethics to avoid any misconducts or miscommunication. The

experienced through this journey are priceless and it helped me a lot in

shaping me as holistic person and also preparing myself for my future

endeavor. They also give full support to me as an intern on how to adapt

with the environment there, discussing about the task or jobs given and

many more.

In addition, the respect and trust are vital in a group work, especially

in diverse group which have many religion, race and opinion. The practice

will facilitate the motion and momentum of the group and at the same time

achieving the group objectives.

5.1. Document Preparation Problem

tasks assigned to them since they lacked knowledge of finance

and accounting owing to their varied backgrounds. It is difficult

to describe topics since so much jargon is needed to explain

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certain things.

To find a solution, the student must take the initiative and

always ask all of the personnel there about even the most

fundamental things, as they have already recognised that the

student does not come from an accounting background. Students

can also spend time outside of employment to study more about

finance, accounting, and auditing

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5.2. Participate during peak months
Students worked hard throughout the practicum period to

engage with work during the busy month of May. Students

work overtime to help staff because there are several

assignments in May, this is tax submission. So, there is a lot to

do.

5.3. Relation Between Officer and Subordinates

officers and subordinates to be at its best. Officers and

subordinates work together harmoniously and set a good

example for others. Misunderstandings may occur even in the

work process, but they manage to deal with them well.

Successful leaders in organizations emphasize the use of

reward power, referral, power expertise and use less coercive

and legal jurisdiction. Through observation, it was found that

officers use more legal authority, references in their leadership.

By using this method, they can maintain harmony when

working in groups. But, it differs in the management level.

Some of them tend to use coercive and legal jurisdiction

because they are at the management level. This is not an

effective way to lead a team as it can cause a lot of

misunderstandings and add tension to subordinates.

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6.0 SUGGESTION FOR IMPROVEMENT

Sbo Consultancy is an agency that faces the usual problems, ups and downs in

maintaining their operations and business. The management managed to overcome the

problem and until now, Sbo is always sought by hundreds of customers to be their

consultant.

6.1. Empowering Teamwork

Working in a team seems to help in obtaining and facilitating the

implementation and adoption of a better work culture in the organization.

This will create a sense of belonging in the team. Their motivation will

increase when they feel valued in the team. Motivation will drive them to

succeed at work because they have someone to support and guide them. In

addition, it will also bring a positive aura to the organization because they

will help others to be proactive. It can be implemented in any type of team,

whether in a department, event management team and others. Proactive

team members will lead to a productive team. A productive team will help

in achieving targets or objectives easily. So, proactive team members will

lead to success.

6.2. Support from the Management Level

6.1.2. Support from the Management Level

The management must commit wholeheartedly in carrying out activities

related to quality improvement in the organization. It is necessary to guarantee

continuous support from the management level because changes occur in the

organization such as policies, philosophies, systems and procedures, the

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organizational structure will take a certain time to be completed and also to make

them aware and aware of the changes that may occur. in the organization. Support is

also needed from the management level to smooth the change process in the

organization. The management level will also guide the subordinates because they

know more about the organization itself.

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7.0 CONCLUSION

During my internship, I learned a lot, which was quite useful. I've

had several opportunities to learn and develop at the Accounting and

Finance department (TMC). I gained a lot of practical experience,

particularly in the financial field. It gave me the option to select the fields

in which I wish to work after finishing my degree.

Pn Rosnita bt Ramli, my mentor, has taught me a lot over the

previous four months. She has a plethora of knowledge in her work as an

accounting assistant in the Accounting and Finance department, and she

has been quite helpful and always willing to provide me with advice and

criticism, which I greatly appreciate. She also taught me a lot about how to

correctly phrase an English professional paper, which helped me gain

confidence in the community. Writing about her extensive knowledge was

a tremendous help in allowing me to adjust to and learn from all of the

responsibilities she assigned to me.

This internship gave me a solid foundation in the financial world. I

learned how to work in a business setting and used my theoretical

knowledge. It was a wonderful chance for me to improve a few of my

spoken communication abilities, and I thoroughly loved working in an

international setting. This internship was without a doubt beneficial to me,

and I consider myself extremely fortunate to have had the opportunity to

learn so much useful experience and information during my time there.

Working in the Accounting and Finance department allowed me to

learn more about the organisation and expand my professional experience.

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Aside from that, it was an incredible personal adventure that allowed me to

discover a completely new perspective on things. I feel that only through

breaking away from one's old routines can one completely appreciate life

for what it is. For four months of industrial training here, it offered me

many job and event satisfactions.

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 8.0 REFERENCES

Akitoby, B. (March 2018). Improving Tax Collection, Raising Tax Revenue and Lessons
inTax Reform.
Finance & Development, 19-21.

Bouranta, N., Psomas, E., Suárez-Barraza, M. F., &Jaca, C. (2019). The key factors

oftotal quality management in the service sector: a cross-cultural study. Benchmarking:

An International Journal

Cui, G. Q., Jin, C. H., & Lee, J. Y. (2020). How risk managers’
psychological andsocial capital promotes the development of risk-
management
capabilities. Sustainability, 12(11), 4666.

FinTech. (2019, March 26). How To Improve Government Services With Self-
ServiceKiosks. Retrieved from CityBase: https://thecitybase.com/blog/how-to-
improve- government-services-with- self-service-kiosks

Fernando, Y., & Wah, W. X. (2017). The impact of eco-innovation drivers

on environmental performance: Empirical results from the green

technology sectorin Malaysia. Sustainable Production and Consumption,

12, 27-43.

Safinah Binti Omar

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APPENDIX

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Wisma Sbo

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