Data Sheet

Windchill Service Parts™ ®

Tr ansform Existing Engineering and Manufacturing Product Information into High-Quality, Accur ate and
Timely Spare Parts Information

Windchill Service Parts defines spare parts & ser- Windchill Service Parts enables companies to leverage their
vice kits and creates the associative, interactive engineering and manufacturing design data to create high-
quality spare parts information. Specifically, Windchill Service
service information used throughout a product's
Parts facilitates the creation, management and delivery of the
serviceable lifecycle. most up-to-date, accurate and relevant spare parts service
information in the form of a Service Bill of Material (sBOM).
Faced with unprecedented economic and competitive
Windchill Service Parts defines spare parts information for
challenges, today's manufacturers are under greater pressure
every product configuration and enables the automated
than ever to reduce costs, heighten profitability and establish
delivery of parts information throughout the product's
competitive advantage. Accordingly, the sales and service
serviceable lifecycle.
aftermarket is increasingly becoming recognized as a critical
driver of business success–with service and support operations In reusing and repurposing engineering and manufacturing
rapidly transitioning from cost centers to revenue/profit data for the service environment, Windchill Service Parts
centers and emerging as competitive differentiators. Inherent maintains associativity links between the upstream source
in this new service-oriented perspective is the awareness BOM (eBOM or mBOM) and the downstream BOM (sBOM).
that product usability and performance directly impact Such associativity aligns service content with the original
manufacturer profitability. Consequently, accurate spare parts product definition–ensuring the accuracy and integrity
information is critical in helping successfully operate and of service information, since any changes made on the
service products throughout their lifecycle. engineering side can be quickly identified and incorporated
on the service side.
Unfortunately, many manufacturers experience serious
"disconnects" between their engineering and service Windchill Service Parts transforms an engineering or
environments that severely compromise–or outright prevent– manufacturing Bill of Materials into an associative sBOM;
the timely creation and flow of high-quality, accurate creates Parts Lists; automatically generates 2D/3D technical
spare parts information. Lacking such information, field illustrations and accompanying callouts for the Parts Lists
service personnel often order and stock the wrong parts, using Creo® Illustrate; associates Parts Lists to a product-centric
take unwarranted actions that jeopardize parts revenue view of the service information; delivers parts information
opportunities and, most significantly, fail to repair or service electronically via Service Center; and generates parts catalog
products properly–resulting in dissatisfied customers with publications to print or electronic format using Arbortext®
weakened brand loyalty. Publishing Engine .
™

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 Data Sheet

Key benefits Enhance Efficiency & Effectiveness of Support Organizations

and End-Users
Maintain Up-to-Date Spare Parts Information
• Enable quick identification of the specific parts required
• Build associativity to engineering or manufacturing product for repair and service procedures
data to ensure up-to-date serviceable parts information
• Reduce time and/or effort required to repair/service a
• Enhance user confidence concerning service information product by providing accurate and up to date spare parts
accuracy, given the information's tight association with information to field personnel
source engineering/manufacturing product definition
Features
Enhance Service Parts Relevance
Leverages Functionality from Windchill Service
• Define Applicability rules for spares so the correct Information Manager ™

serviceable part required is available for every product

configuration and operating condition • Leverage Information Structures and Publication Structure
concepts from Windchill Service Information Manager to
Increase Efficiency & Productivity of Parts List Authors organize service parts content and generate parts manual
• Generate Parts Lists for a system from sBOM and define • Applicability rules defined in Windchill Service Infor-
catalog-specific information mation Manager can be leveraged to enable publishing
and delivery of spare parts information for every
• Accelerate illustration creation by automatically
product configuration
generating interactive 2D & 3D representations of Parts
Lists Support work-in-process collaboration Transforms Upstream Source eBOM or mBOM into
Downstream Associative sBOM
Simplify and Improve Change Management Processes
• Transform existing Engineering and Manufacturing Bill
• With associativity, changes on the engineering parts are
of Material into Service Bill of Material using easy to use
automatically flagged on the service side and can be
tools from Service Parts
quickly incorporated and reflected in updated Parts Lists
• Reuse Part number from Engineering or generate new
• With an enterprise level of deployment of Windchill,
part numbers specifically for Services, maintaining
Engineering can perform extensive impact analysis to
associativity with the corresponding upstream parts.
assess the impact of a design change on services before
authorizing/issuing the change • Populate sBOM by:

-- Identifying parts that are serviceable "as is" from the

upstream BOM by simply moving them to the sBOM side

-- Creating new parts that are specific to service side only

(e.g., hardware kits) and don't exist on eBOM/mBOM side

Generates Service-Specific View of the Product (sBOM)

• A list of all spare/serviceable/replaceable parts required

to service a product throughout its lifecycle

• Represent entire product or a subassembly

• Include Applicability rules and key attributes to

Generate service bill of materials (sBOM) from eBOM or mBOM
define serviceability

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 Data Sheet

• Windchill Service Parts automatically generates • Uses Arbortext Publishing Engine to deliver parts service
visualization/representation specific to an sBOM based on information in print format (PDF) or interactive
Engineering CAD data electronic format

Creates Parts List Streamlines Change Management Processes

• Parts List Author leverages sBOM to create individual Parts • Highlights changes to source eBOM/mBOM in the
Lists and attributes downstream sBOM and provides tools to quickly
incorporate appropriate changes
• Parts List Author stores new Parts List in the Information
Structure with other related service information • With end to end associativity, simplifies updating of asso-
ciated sBOMs, Parts Lists, illustrations and parts catalogs
• Parts List can be generated by collecting parts from
multiple sBOMs Requirements

• Parts List can be overloaded with their own applicability • Windchill 10.0
rules to provide product configuration specific parts
information to users Integration with PTC Software

Generates 2D/3D Illustrations & Accompanying Callouts • Creo Illustrate 1.0

• Information authored in Parts List becomes source for 3D • Arbortext Publishing Engine 6.0
Technical illustrations and callouts
• Windchill Service Information Manager
• Leverage Creo Illustrate’s seamless integration with
• Arbortext IsoDraw
Windchill Service Parts to automatically generate
illustration data and callouts associated with the Parts List • Arbortext Editor 6.0

• Automatically generate links between parts in the Parts • Creo View MCAD
List and associated 3D illustration to make the part
identification easy for service technicians when • Creo View ECAD
delivered electronically
• Creo Elements/Direct Modeling ™

Automatically Creates Representations for Parts List

• Creo Elements/Direct Drafting
• Dynamic representation of Parts List automatically
generated based on the parts added to the Parts list and Learn More
acts as a source of technical illustration
For more information about Windchill Service Parts and the
• Static representation in a PDF format can be generated for Windchill Service solutions, visit:
review and/or mark-up purposes PTC.com/product/windchill/service

© 2012, Parametric Technology Corporation (PTC). All rights reserved. Information described
Publishes and Delivers Parts Service Information herein is furnished for informational use only, is subject to change without notice, and should
not be construed as a guarantee, commitment, condition or offer by PTC. PTC, the PTC Logo,
• Adds Parts List to Information Structure; that provides Mathcad, Pro/ENGINEER, Creo, Windchill, Arbortext, and all PTC product names and logos
product breakdown in terms of major systems, sub- are trademarks or registered trademarks of PTC and/or its subsidiaries in the United States
and in other countries. All other product or company names are property of their respective
systems and options owners. The timing of any product release, including any features or functionality, is subject to
change at PTC’s discretion.
• User leverages Information Structure containing Parts
J0312_ Windchill Service Parts_DS_EN_0612
List along with Applicability rules to author Publication
Structure for a Parts Catalog

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