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    Duty of Candour and Being Open Latest

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    zulu alpha
    The document outlines the steps for being open and meeting the duty of candour following a safety learning event or patient complaint. These steps include: 1) Having an initial open and honest discussion with the patient or their representative within 10 days to disclose what happened, apologize, and share known facts. 2) Deciding on further actions and follow up discussions needed. 3) Completing documentation on the event in the patient's record and on the organization's incident reporting system. 4) Offering the patient a copy of the final investigation report within 10 days of it being finalized.

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    Duty of Candour and Being Open Latest

    Uploaded by

    zulu alpha
    38 views1 page
    The document outlines the steps for being open and meeting the duty of candour following a safety learning event or patient complaint. These steps include: 1) Having an initial open and honest discussion with the patient or their representative within 10 days to disclose what happened, apologize, and share known facts. 2) Deciding on further actions and follow up discussions needed. 3) Completing documentation on the event in the patient's record and on the organization's incident reporting system. 4) Offering the patient a copy of the final investigation report within 10 days of it being finalized.

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    Duty of Candour and Being Open latest

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    Duty of Candour and Being Open latest

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    The document outlines the steps for being open and meeting the duty of candour following a safety learning event or patient complaint. These steps include: 1) Having an initial open and honest discussion with the patient or their representative within 10 days to disclose what happened, apologize, and share known facts. 2) Deciding on further actions and follow up discussions needed. 3) Completing documentation on the event in the patient's record and on the organization's incident reporting system. 4) Offering the patient a copy of the final investigation report within 10 days of it being finalized.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    38 views1 page

    Duty of Candour and Being Open Latest

    Uploaded by

    zulu alpha
    The document outlines the steps for being open and meeting the duty of candour following a safety learning event or patient complaint. These steps include: 1) Having an initial open and honest discussion with the patient or their representative within 10 days to disclose what happened, apologize, and share known facts. 2) Deciding on further actions and follow up discussions needed. 3) Completing documentation on the event in the patient's record and on the organization's incident reporting system. 4) Offering the patient a copy of the final investigation report within 10 days of it being finalized.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    Event occurs that requires communication in

    line with Being Open

    Safety Learning Event (SLE) confirmed as Near miss, no/low harm SLEs,
    moderate/severe harm or death event. complaints and claims

    Duty of Candour steps:


    As soon as possible, within 10 days at the very latest, an Initial Being Open discussion with
    open and honest verbal or face to face discussion must be patient, family or carer to include
    held with the patient or their representative, to disclose the apology for any harm suffered and any
    incident and share any facts known at that time. shortcomings in the delivery of care that
    led to the patient SLE or complaint.
    This conversation must include a genuine and sincere
    apology for the occurrence and must be made by the lead
    clinician responsible for the care. Decide what actions are required and
    if follow up discussions are needed
    The discussion must be followed up by a written letter to
    the patient/ representative.
    Undertake agreed actions and ensure the
    It should detail what was said, what will happen next and following is completed on Datix:
    inviting the patient/representative to contribute to the • The chronology of clinical events and other
    terms of reference for the investigation, if applicable. relevant facts
    • Details of the patient’s and/or their
    The conversation must be recorded in the patient’s records family/carer concerns
    and letter attached to the SLE on Datix. • A summary of the factors that contributed
    to the incident
    Relevant level of investigation • Information on what has been and will be
    undertaken according to SI Process done to avoid recurrence of the incident
    and how these improvements will be
    When investigation has been ‘signed off’ as closed by the monitored
    Trust, the appropriate Division must offer a copy of the • Any lessons learnt
    final investigation report to the patient/ representative • Any required follow up care and how /
    within 10 working days, ideally at a meeting with the where / by whom this will be provided
    patient/relatives or carer. • Carry out follow up discussion with
    patient, family or carer where required.

    Ensure appropriate feedback is given to relevant


    staff

    All documentation relating to Duty of Candour


    and Being Open discussions/written
    communications is required to be attached to the
    relevant SLE or Complaint on Datix.

    Duty of Candour and Being Open Policy


    Version: 8.1
    Issue Date: 25 September 2019
    Review Date: 24 December 2022 (unless requirements change) Page 5 of 18

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