CLIENT AGREEMENT

RoboForex Ltd
Address: 2118 Guava Street, Belama Phase 1, Belize City, Belize
Registration number: 128572
RoboForex Ltd has a license "Trading in financial and commodity-based derivative instruments and other securities",
License number 000138/333 at the Financial Services Commission.
Table of Contents
Risk Disclosure...............................3
Client Agreement............................4
Order Execution Policy......................9
Client’s Money and Assets Policy.........14
Terms and Interpretation..................17
 RISK DISCLOSURE
I. Leverage risks/effect

When making transactions in terms of marginal trading, a relatively minor deviation of the rate
can bring either considerable profit or losses. When the market moves against the Client, they
can lose all the deposited funds.
The Client shall be fully liable for the allocation of their financial resources, the relevant trading
strategy, and shall take into account all leverage-related risks.

II. Technical Risks

The Client accepts the risks of financial losses incurred because of failures of information,
communication, electronic and other systems.
The Client accepts the risks of financial losses, which can happen because of the malfunction of
hardware and software facilities and poor communication at the Client’s side.
The Client bears responsibility for their financial losses incurred because of ignorance of the
instructions presented in the Client’s Terminal Instruction Manual.

III. Communication Risks

The Client accepts the risks associated with unauthorized access to the information they sent (by
electronic mail or using instant message service) in case it was sent unencrypted.
The Client accepts the risks of financial losses incurred in the result of delay or non-receipt by
Client a message from the Company.
Client bears sole responsibility for the safety of confidential information received from the
Company and accepts the risks of financial losses incurred in the result of unauthorized access of
the third parties to the trading account.

IV. Force Majeure

The Company holds no responsibility for any activity of the third parties, which may influence the
cooperation between the Company and the Client.
The Client accepts the risks of financial losses incurred in a result of force majeure circumstances:
hostility, terrorist acts, acts of God, trading halts at financial markets, a sharp decrease of
liquidity caused by financial market instability, currency interventions, legislation changes,
changes of other parties’ conditions, etc.
The Company shall bear no responsibility before the Client for any actions, inactions or omissions
of a third party and also for any losses incurred by the Client in a result of actions, inactions or
omissions of a third party unless such losses directly arise from the Company’s willful default or
fraud or gross negligence. The Company shall also bear no responsibility or liability for unfavorable
consequences for the Client due to the insolvency/bankruptcy of a third party.
 CLIENT AGREEMENT
1. General Provisions

1.1 This Client Agreement (hereinafter called the "Agreement") is made by the RoboForex Ltd.,
providing services under RoboForex trademark, (hereinafter called the "Company"), whose
registered office is located at: 2118 Guava Street, Belama Phase 1, Belize City, Belize,
registration number 128572, and an individual or a legal entity (except for stateless persons;
individuals under 18 years of age) (hereinafter called the "Client"). The Parties agree that
providing services and this Agreement are settled at the place, where the Company is registered.

1.2 This Agreement establishes mutual commitments of the Parties, which arise in the course of
conversion arbitrage transactions with contracts for financial instruments in compliance with the
Terms of Business.

1.3 The Company provides the Client with the following services:

1.3.1 Opening of trading account;

1.3.2 "Members Area" service;
1.3.3 Organization of the transactions and provision of facilities for the Client to make deals
with contracts for financial instruments;
1.3.4 Information & consulting services.
1.4 The Client has no right to ask the Company for trading recommendations or other information,
which may motivate them to make transactions.

1.5 The Client has the right to register only one "Members Area".

1.6 The Client has the right to open not more than 50 trading accounts. In case the Client has
already opened at least one real trading account, the Company has the right to restrict the
opening of new accounts at its sole discretion.

1.7 The Company has the right to limit or block access to "Members Area" in case the Client
violates articles 1.5 and/or 1.6 of this Agreement.

1.8 The Company may place publicly available analytical information on its website, which under
no circumstances can be considered investment advice. The Company bears no responsibility for
the impact and profit that this publicly available analytical information may cause.

1.9 The terms of this Agreement shall be considered accepted unconditionally by the Client upon
the Company’s receipt of an advance payment made by the Client in accordance with this
Agreement.

1.10 The terms used in this Agreement are determined in the last section of this agreement – in
"Terms and Interpretation".

1.11 Any Promo programs and related services, which are provided by the Company and
presented on its official website https://roboforex.com/ have their own rules and conditions
which are described in the corresponding sections of the official website https://roboforex.com/
that has a force of the amendment to this document.

1.12 The Company has the right to pay benefits to the Client and/or third parties in accordance
with the Partner Agreement. All necessary information (Terms and Conditions) is provided on the
official website of the Company:
https://my.roboforex.com/files/document/partner_agreement.pdf
Moreover, the Company undertakes to disclose further details (clarification, calculations) at the
request of the Client.

1.13 The Company has the right to, at any time and without any given reason, refuse to grant
promotional benefit or cancel/write off the previously issued promotional benefit from the
account, as well as revoke (cancel) all transactions that have been made with the use of the
promotional benefit. This can be made in case of misuse of the benefit, manifest errors, abnormal
market situations, etc. at own discretion of the Company.
1.14 Cryptocurrency trading and related operations are provided by Crystonio OÜ.
1.15 The official language of all documents of the Company is English. Translations of documents
into other languages are provided for informative purposes only.
1.16 The Parties to this Agreement hereby confirm that no points of the Agreement contradict
the rights and obligations of the Parties by their internal statutes and agreements, or any other
arrangements with third parties.
1.17 The term for consideration of the Client's request is five working days. In some cases, the
review period may be extended.

2. Opening of trading account

2.1 Opening a trading account is an absolute acceptance of the provisions stated in the Client
Agreement and all documents offered to the Client for information purposes during the Members
Area registration procedure.

2.2 When filling the registration form and opening a trading account, the Client has the right to
choose one of the currencies for their account type and trading platform specified in a
comparison table of account types on the Company’s website.

2.3 The Company has the right to refuse the Client in opening and maintaining of trading account
if the information stated in the registration form is not valid.

2.4 The Client is liable for the authenticity of the provided documents or their copies, and
acknowledges the right of the Company, if their originality is doubted, to apply to the law-
enforcement authorities of the document issuing country for the authentication validation, in
case the act of the document forgery was disclosed, the Client will be brought to responsibility
in accordance with the legislation of the document issuing country.

2.5 The Company has the right to terminate maintaining the trading account in cases within 45
days after it was opened the Client did not make any transaction.

2.6 The Company holds a responsibility to provide an accurate history of transactions in the client
terminal for the period specified for this account type in the comparison table of account types
on the Company's website.

3. The procedure of mutual settlements

3.1 Funds can be withdrawn from/ deposited to the trading account in the currency of the trading
account. Funds withdrawal is available for verified clients only.
3.2 The Client has the right to withdraw from their trading account any sum, within limits
specified when making the funds withdrawal application in their Members Area.

3.3 Procedures of depositing and withdrawal to/from the trading account are performed during
working hours of the Company’s Department of Payments (from 9:00 AM to 6:00 PM EЕТ) on
weekdays.

3.4 In case the Company paid the Client an amount exceeding the amount specified in the
withdrawal request for technical, operational or other reasons, the Client undertakes to return
the additional accrued funds to the details of the Company.

3.5 The Company has the right to refuse the Client in conducting transactions on the trading
account in case of misuse of the funds, particularly for the conversion of cash assets.

3.6 When withdrawing funds from the trading account, the Client is charged with a commission
for funds transfer.

3.7 To perform trades, the Client should accept the Order Execution Policy in compliance with
the current Client agreement unconditionally.

3.8 If the Client has to pay the Company an amount exceeding the equity of its account, such
amount shall be paid within 2 (two) business days from the date of incurrence of the Client’s
obligation.

3.9 If the balance of the Client’s account is negative, the Company shall have the right to pay
off without future authorization the negative balance of the account by transferring funds from
any other account of the Client’s Members Area or from an account of any other Members Area,
if the Company believes that there is a connection between this Members Area and the Client.

3.10 Corporate actions: any actions taken by an issuer, whose listed securities are associated
with the financial instruments traded through the Company’s trading platform(s), including but
not limited to instances of (i ) stock split, (ii) reverse stock split, (iii) right issue, (iv) merger and
takeover and (v) dividends.
In case the Client has an open long position in a trading instrument when the ex-dividend date
for this instrument takes place, the sum equal to the paid dividend will be transferred to the
Client’s account. In case the Client has an open short position in a trading instrument when the
ex-dividend date for this instrument takes place, the sum equal to the paid dividend will be
withdrawn from the Client’s account.
The Company is not liable for the Client’s timely monitoring of the ex-dividend dates for those
shares, CFDs on which they are trading. This information is in public access on theme-based
websites.
In the case of any corporate events by the instrument, except for dividend payments in the cash
form, the Company reserves the right to close all open positions by the instrument at the latest
market price.
In the event, the Client maintains a short position on the ex-dividend date and has insufficient
free equity in their trading account to cover the reserve cash adjustment, the Company reserves
the right to close the Client’s opened positions. Under such circumstances, the reserve cash
adjustment shall be deducted from the trading account balance.
The Client accepts that the Company retains no requirements to notify the Client in the event a
trading account maintains insufficient free equity to cover a reserve cash dividend for a short
position.
The Company may, at its own discretion, claim or reclaim tax credits on dividends. As the
Company will hold the Client’s instruments in one or more pooled accounts, they may receive
dividends or distributions net of applicable Taxes, which have been paid or withheld at rates that
are less beneficial than those that might apply if the Instruments were held in their own name.
3.11 Some of the Instruments that are available for trading may be of OTC nature. Such
instruments aren’t traded on regulated markets. The Client acknowledges that the market price
of OTC instruments may differ from rates quoted by other brokers or prices on the same
underlying asset that is traded on a regulated market.
3.12 Certain instruments can be unavailable for opening positions to sell temporarily or
permanently.

4. Responsibilities and duties of the Parties

4.1 The Company holds no responsibility for unauthorized use of the passwords for getting access
to the Company’s services. When suspecting unauthorized access to their Members Area, the
Client should inform the Company about it immediately by any means available. After receiving
such notification, the Company shall block the Client’s Members Area until the circumstances are
clarified.

4.2 The Client holds responsibility for transactions made in the trading account.

4.3 The Client holds responsibility to avoid the transactions, which violate the law, the
legislation, the norms and the rules applied to the Client.

4.4 The Company has the right to request the Client for identification (to pass the complete
verification) by providing the documents to prove the Client’s identity and verify the payment
details used for the deposit or withdrawal in their Members Area.

4.5 If any registration information of the Client (Surname/given name/ patronymic, Address,
Phone number) has been changed after account opening, the Client is obliged to inform the
Company with a request to change the information.
4.6 The Client undertakes to deposit their trading account only with funds of legal origin. Upon
receipt by the Company of requests for Chargeback/Fraud or information about the dubious
source of these funds, the Member Area, and the corresponding trading account of the Client
may be blocked until all the situation circumstances are clarified. At the same time, positions on
the trading account may be closed by the Company without prior notice to the Client.

4.7 The Client agrees that Company may transfer their data and documents at the Company's
disposal to law enforcement representatives or financial institutions / other counterparties upon
official request to comply with the current legislation on combating the laundering of funds of
illegal origin.
4.8 The Company has the right to block the Client’s account, as well as the funds on it if the
Client violates article 4.6 of this Agreement or where there is an official request from the law-
enforcement authorities to check the legality of the Client’s trading operations. The Company
has the right to block the Client’s Members Area and their corresponding trading account until
the circumstances are clarified. In this case, the Company may close all positions on the Client’s
account without informing them about it in advance.

4.9 In case the Client violates articles 4.3 and/or 4.6 of this Agreement, the Company has the
right to cancel the transactions made by the Client and/or ask them to provide additional
documents for settlement of the situation.
4.10 The Company has the right to regard as non-market the transactions at the trading server,
in case there are objective reasons for that.

4.11 The Client is obliged not to trade by any strategies of making profit that are based on using
some vulnerabilities of quoting, software, or hardware.

4.12 All information presented on the Company’s website is intended for illustrated purposes
only. The Company holds no responsibility for the Client’s activity or inactivity caused by this
information.

4.13 The Company has the right to change this Agreement. The changes come into effect in 5
working days after publication about the changes on the Company’s website or sending an
appropriate notice by the client account internal mail. The Company has the right to change the
values of spreads, swaps (financing fee), Swap-Free commission and dividends specified in the
contract specifications without informing the Client about it in advance.

4.14 The Client has the right to terminate this Agreement if they inform the Company in writing
of their willingness to do so.

4.15 The Company has the right to terminate this Agreement immediately provided that the
Company informs the Client in writing about it.

4.16 Cancellation of this Agreement does not release the Company and the Client from
responsibility to discharge obligations, which were incurred before notification by one of the
Parties about this Agreement cancellation.

4.17 The Company is not a tax agent and has no obligations declaring the Client’s income. The
Client is solely responsible for paying taxes and declaring income to their jurisdiction.
4.18 EU/EEA Citizens/residents related important information:
European residents in accordance with the MiFID II (Directive 2014/65/EU) can receive
investment services by a third-country firm at their own exclusive initiative.
If they would like to proceed with opening an account, they should study all risks and imitations
related to trading through a third-country firm and agree with them by studying and filling
declaration before opening an account. The declaration is available via the following link:
https://my.roboforex.com/files/document/eu_eea_declaration_en.pdf.
If any of the risks involved seem fully or partially unclear, the Client should seek independent
advice;
Before opening account and during all lifetime of receiving services from the Company – clients
should clearly understand the difference between the Company and group of companies and that
different regulations and protections has been applied to Client of different companies in the
group;
4.19 The Company provides only services that are listed on its web site (roboforex.com). In case
when the Client receives an offer of service that is not mentioned on the website mentioned
above, one should contact the Company in written form immediately. Such notification should
include all possible details of this offer and persons involved. The Company is not responsible for
results caused by third parties’ activity and consequences of this activity (illegal portfolio
management, investment advice et cetera).

4.20 RoboForex Ltd and its affiliates do not target EU/EEA/UK clients. RoboForex Ltd and its
affiliates don't work on the territory of Australia, Bonaire, Canada, Curaçao, East Timor, Guinea-
Bissau, Indonesia, Iran, Japan, Liberia, Micronesia, Northern Mariana Islands, Russia, Saipan, Sint
Eustatius, South Sudan, Svalbard and Jan Mayen, Tahiti, Turkey, the US, and other restricted
countries.

5. Examination of claims

5.1 Claim issuing regulation and examination procedures are determined in section 14 of the
Terms of Business.

5.2 The Company holds responsibility to examine a Client’s claim within five business days.

5.3 In case a claim cannot be settled in compliance with this Agreement, the Company has the
right to make a decision upon the claim in accordance with its business practice.

5.4 The Client agrees that the Company's activities are subject only to the regulator in Belize and
are not subject to the jurisdiction of the supervisory authorities of the EU/EEA states and other
countries, local regulatory authorities, Central Banks, Financial Market Commissions, and other
similar organizations. In case of disputes between the Client and the Company, the Financial
Services Commission (FSC) acts as the sole body that regulates the activities of the Company.

5.5 The Company does not provide gambling, sports betting, spread betting, lottery services, or
any other services which are not allowed by the license. The Company is not subject to regulation
from organisations regulating the services mentioned above.
The Company is not responsible for assessing clients' gambling experience and has no obligations
to provide services, assistance, or support to clients for following the rules of responsible
gambling.
If the client has concerns regarding their gambling addictions, which can lead to financial harm
or increase risks related to trading, the client must refrain from opening an account and must
leave the website of the Company.

ORDER EXECUTION POLICY

6. General Provisions
6.1 Order execution only takes place within the timeframe of an instrument's trading session.
The trading session schedules are available in the Contract specification section of the
company's website.

6.2 The Client has the right to transmit the following orders: to open position, to close position,
to place pending order, to modify or to delete pending order. “Close by” orders are not
supported.

6.3 The Client’s orders to open positions, close positions, place pending orders, modify or
delete pending orders should be made through the Client’s terminal.
6.4 The time of processing the Client’s orders is not a fixed parameter as it depends on the
market conditions and the speed of order execution on the side of the Company’s partners.
6.5 Spread specified in the contract specifications is not fixed and depends on market
conditions.
6.6 Transactions to buy should be made at the Ask price. Transactions to sell should be made
at the Bid price.
6.7 Long positions should be opened at the Ask price and closed at the Bid price. Short positions
should be opened at the Bid price and closed at the Ask price.
6.8 Execution mode of the Client's orders for each account type is specified in the comparison
table of account types on the Company's website.
6.9 When opening a position, the Client should deposit a Margin, the value of which depends
on the leverage available to Client or on the trading instrument, in which this position is
opened.
6.10 If there are any locked positions on the Client’s trading account, the Client should have
a sufficient hedged margin, the size of which is set forth in the client terminal in the instrument
specification.
6.11 During the last hour before the closing of trading session, for instruments that aren't
allowed for trading during weekend or holidays, the Company has the right to refuse to execute
the Client’s orders, if the total resulting volume of all open positions (in the currency of trading
account) becomes 100 times higher than the Equity on the Client’s account.
6.12 During the last hour prior to the weekend or holidays, the Company has the right to reduce
the account leverage to 1:1000 for accounts with leverage higher than 1:1000. The Client bears
full responsibility for having enough Margin at the moment when the leverage is reduced. The
account leverage, which was valid before the reduction, will be restored within several hours
after the fact of reduction.
6.13 The Company has the right to change the leverage of the trading account in case the
notional value of open positions on this account is higher than $100,000,000.
6.14 All the positions, which are open from 11:59:30 PM to 11:59:59 PM, server time, must be
transferred to the next day.
6.15 In case of transferring open positions to the next day, the storage (swap) is charged. It
can be either positive or negative. The storage (swap) value for each instrument is specified in
the contract specification.
6.16 If the Client has a Swap-Free account, swaps will not be credited/debited. In these cases,
the Client is charged a specific commission for transiting positions over midnight. A complete
commission table is available on the Company’s website, "Swap-Free Accounts" section.
6.17 In situations when there is a significant reduction of liquidity, the Company has the right
to forbid trading some particular instrument or several instruments or make the trading allowed
in "Close Only" mode.
6.18 Specific trading conditions, fees policy, execution policy, terminology can be applied for
trading accounts in the R StocksTrader trading platform. These conditions may be amended by
the Company at its absolute discretion and may include (without limitation):
6.18.1 Specific leverage restrictions may apply when open position(s) held overnight. The
Client shall remain responsible to regularly consult the contract specifications of such
financial instruments, available online in trading platform
https://stockstrader.roboforex.com/.
 6.18.2 Specific short-selling restrictions may apply to financial instruments. The Client
shall remain responsible to regularly consult the contract specifications of such financial
instruments, available online in trading platform https://stockstrader.roboforex.com/.
6.18.3 The Company has the right to change leverage in case the trading account Equity
does not comply with the leverage conditions. The Client shall remain responsible to
regularly consult the contract specifications of such leverage condition, available online
in trading platform https://stockstrader.roboforex.com/.
The Company bears no responsibility for the Client’s having enough Margin to maintain
their open positions at the moment when the Client’s account leverage is changed.
6.19 Specific leverage restrictions may apply to certain instruments. The Company may, at its
sole discretion, amend the margin requirements, on a case by case basis, on all or any
transactions(s) of the Client, by providing the Client, where reasonable, with a notice.

7. Opening/Closing Positions
7.1 In order to open a position, the Client should specify the name of the instrument and the
amount of transaction. In order to close a position, the Client should specify the order number.
7.2 When an order to open a position is received, a trading account will be checked for available
assets Free Margin. In case the initial margin and/or hedged margin for a position to be opened
exceeds the free margin in the trading account, the Client will get a denial with the comment
"No money".
7.3 After receiving the Client’s order, the server enqueues it for processing. When the order is
enqueued, the Client is acknowledged about it by the message "Order is accepted" in the client
terminal. The Client cannot cancel an order that is being processed.
7.4 In case of Market Execution, execution of the Client’s order will be made at the current
price at the moment of order execution.

7.5 All Clients’ orders are registered in the server’s log-file by making appropriate records.

7.6 The Client’s order to open position is considered to be executed and a position is considered
to be opened after an appropriate record has been made in the server’s log-file.
7.7 The Client’s order to close the position is considered to be executed, and a position is
considered to be completed after an appropriate record has been made in the server’s log file.
7.8 The Client’s order to close position will be declined in the case at the moment of its receipt
the position is under Stop Loss or Take Profit execution.
7.9 If the margin level on the Client’s account is below 100%, while the Free Margin is negative,
only closing orders or orders for reducing current positions are executed, as well as locking
orders because they make the Free Margin on the account grow to positive values.

8. Pending Orders
8.1 The Client has the right to place the following pending orders:
 8.1.1 Sell Stop – an order to open a short position at the market price, when the future
Bid price reaches the specified value. This type of order is placed lower than the current
Bid price;
8.1.2 Buy Stop – an order to open a long position at the market price, when the future Ask
price reaches the specified value. This type of order is placed higher than the current Ask
price;
8.1.3 Buy Limit – an order to open a long position at a price, which is not worse than the
price specified in the order. This type of order is placed lower than the current Ask price;
8.1.4 Sell Limit – an order to open a short position at a price, which is not worse than the
price specified in the order. This type of order is placed higher than the current Bid price;
8.1.5 Stop Loss – an order to close a position at the market price, when the future price
reaches the specified value. This order is intended to minimize losses in case the price of
a financial instrument starts moving towards loss. Such an order is always associated with
an open position or a pending order. The Bid price is used to check the condition of this
order for long positions and the Ask price – for short positions;
8.1.6 Take Profit is an order to close a position at the price not worse than the specified
value. This type of order is intended for taking profit when the financial instrument price
hits the expected level. When the order is executed, the position is closed. It is always
associated with an open position or a pending order. The Bid price is used to check the
condition of this order for long positions and the Ask price – for short positions.
8.2 The Client has the right to attach Stop Loss and/or Take Profit orders to Buy Stop, Sell
Stop, Buy Limit, and Sell Limit orders. After a pending order triggering, its Stop Loss and Take
Profit orders will be automatically attached to an open position.
8.3 Stop Loss and Take Profit shall be executed only for an open position and shall not be
executed for any pending orders.

9. Placing Pending Orders

9.1 In the request to place a pending order, the Client should specify the following:
9.1.1 Compulsory parameters: an instrument, a volume, an order type (Buy Stop, Sell
Stop, Buy Limit, Sell Limit), the price level;
9.1.2 Optional parameters: Take Profit and Stop Loss levels, Expiration time of a pending
order.

9.2 A pending order will be denied in case of wrong input of compulsory or optional parameters.
9.3 The Company has the right to refuse the Client’s request to place a pending order if the
equity on the Client’s trading account is less than the margin required for the execution of the
order.
9.4 A pending order will be denied in case the price level in the order does not comply with
"Limit & Stop Levels" condition.
9.5 The Client’s request to place an order is assumed to be executed and an order is assumed
to be placed after an appropriate record is made in the server’s log-file.

10. Modification and Deletion of Pending Orders

10.1 To modify Buy Stop, Sell Stop, Buy Limit, and Sell Limit orders; the Client should specify
the price level, Take Profit and Stop Loss values.
10.2 To modify Take Profit and/or Stop Loss attached to an open position, Client should specify
Take Profit value and/or Stop Loss value.
10.3 In case a pending order has been accepted for execution, it cannot be modified or deleted.
10.4 To delete Take Profit and Stop Loss, it is necessary to specify the zero price value for
these orders.
10.5 A request to modify or to delete an order is assumed to be executed and an ordered is
assumed to be modified or deleted after an appropriate record has been made in the server’s
log-file.
11. Execution of Orders
11.1 A Buy Stop order will be enqueued for execution in case the current Ask quote has become
equal or higher than the order level.
11.2 A Sell Stop order will be enqueued for execution in case the current Bid quote has become
lower than the order level.
11.3 A Buy Limit order will be enqueued for execution in case the current Ask quote has become
equal or lower than the order level.
11.4 A Sell Limit order will be enqueued for execution in case the current Bid quote has become
equal or higher than the order level.

11.5 A Take Profit order associated with an open long position will be enqueued for execution
in case the current Bid quote has become equal or higher than the order level.
11.6 A Stop Loss order associated with an open long position will be enqueued for execution in
case the current Bid quote has become equal or lower than the order level.
11.7 A Take Profit order associated with an open short position will be enqueued for execution
in case the current Ask quote has become equal or lower than the order level.
11.8 A Stop Loss order associated with a short position will be enqueued for execution in case
the current Ask quote has become equal or higher than the order level.
11.9 At the moment of execution of Buy Stop, Sell Stop, Buy Limit and Sell Limit orders,
checking of Client’s account for available Free Margin takes place. In case there is not enough
Free Margin for opening a position, the order will be deleted with the comment "No money".
11.10 Buy Stop, Sell Stop, Stop Loss orders are executed at the prices that are available at the
moment of order execution. The price set in the order is not guaranteed and may differ from
the execution price.

Buy Limit, Sell Limit and Take Profit orders will be filled either at the exact price the Client set
or a more favorable price in the direction of the Client’s trade.

11.11 Buy Stop and Sell Stop orders with associated Take Profit orders shall be cancelled in
case of a price gap, the first quote after which is a trigger for execution of stop order and Take
Profit set for this Order.
11.12 A Pending order is considered to be executed after an appropriate record in server’s
Log-file has been made.

12. Compulsory Position Close

12.1 In case Margin Level on the Client’s trading account becomes equal or lower than the Stop
Out value, the Company has the right to close all open positions on the Client’s trading account
compulsory at the current market price without any preliminary notification and the Client’s
consent. Stop Out values for all account types are specified in a comparison table of account
types on the Company’s website.
12.2 Compulsory close of positions takes place in the automatic mode and is followed by an
appropriate record in server’s log-file.
12.3 When Stop Out takes place in MetaTrader5 platform, the most losing position will be
closed. When Stop Out takes place in cTrader platform, the position will be closed in accordance
with Smart Stop Out functionality of the platform (More info at
https://roboforex.com/about/client/faq/trade-operations/). When Stop Out takes place in
MetaTrader4, all positions will be closed.

CLIENT’S MONEY AND ASSETS POLICY

13. Deposit/Withdrawal funds

13.1 The Client has the right to deposit their trading account and withdraw funds only using
the payment methods available in their Members Area.
13.2 The actual payment of services is deemed to be the moment when all appropriate funds
are credited to the Company’s account.
13.3 The Company has the right to refuse the Client to deposit the account or withdraw funds
previously credited to it if third parties filled it. In this case, the Company has the right to
request additional documents regarding this transfer. The Company reserves the right to block
the Member Area and trading on the Client's accounts until the situation is clarified. If the Client
ignores the request to provide documents, the Company will refund funds using one of the
available methods. In this case, the Client is responsible for paying all costs associated with the
funds transfer. The Company does not compensate for losses incurred due to the forced closing
of positions on the Client's account. All losses incurred by the Client until the funds are deducted
from the account are removed from the refund amount. The profit received by the Client until
the funds are debited from the account is non-refundable. Anonymous bank cards are not
allowed to be used.
13.4 The Company holds no responsibility for the result of trading operations on the Client’s
account, in case there are any delays in depositing this account. The Client is solely responsible
for any financial loss risks coming from possible delays in depositing funds to the Client’s trading
account.
13.5 In the event the trading account is credited in any currency other than the one in which
the trading account is maintained, such funds are to be credited to the trading account on the
basis of an internal exchange rate adopted by the Company.
13.6 When processing a withdrawal request, the Company shall use its internal currency rates
as of the time of request processing.
13.7 The Client undertakes to notify the Company about the deposit of their trading account
in a situation where no funds were credited to his account. The request for a deposit will be
processed in a "manual" mode upon receipt of funds to the Company's account and a notification
from the Client detailing all the data on the transfer made by them.
13.8 The Company has the right to request documents confirming the source of funds from the
Client. The Client undertakes to provide complete and accurate information about this.
13.9 The Client has the right to withdraw funds from their trading account only after verifying
their Members Area.
13.10 When withdrawing funds from the trading account, the Client is charged with all costs
for funds transfer.
13.11 The Client has the right to submit a request for withdrawal of funds only to the payment
details from which the deposit was made if there is not enough trading volume on the trading
account. The Company determines its sufficiency at its sole discretion in processing a request
for withdrawal. In case withdrawal operations are not supported by the payment method used
to deposit the account, the Company has the right to compensate the amount of expenses for
deposit by this payment method at the Client's cost.
13.12 The Client is fully responsible for the correctness of the payment details and data
specified in the request for withdrawal of funds.
13.13 The Company reserves the right to reject a request for withdrawal of funds if the same
payment method is used for this, through which the trading account was deposited, and the
withdrawal details differ from the replenishment details.
13.14 The Company undertakes to transfer the Client's funds to the details specified in the
withdrawal request within two working days from the date of confirmation of the request in
the Member area. Weekends and holidays are not working days.
13.15 The Company has the right to deduct the amount of compensation paid to the Client
from the account if there is not enough trading turnover on it, or not to compensate for
additional costs when replenishing the account by the Client if they arose during the conversion
of funds or are a fee for using the services of the payment method on the Client's side. The size
of the trading turnover, which determines it as sufficient, is set by the Company at its
discretion.
13.16 The Company has the right to increase the terms of deposit/withdrawal of funds in case
of temporary unavailability of the payment method for technical, legal, operational, force
majeure or other reasons. Under these circumstances, the Client has the right to cancel the
withdrawal of funds by the selected method and choose an alternative one from those available
in the Member area.

13.17 The Company has the right to request verification of additional payment details if the
Client has not previously used them to replenish the account.
13.18 The Company undertakes to take any and all expedient actions to preclude any illegal
financial operations and money laundering with the employment of the Company’s resources.
13.19 When depositing a trading account via Bank Transfer, the Client has to verify their
Members Area.
13.20 The Company compensates the Client for the commission of payment methods when
depositing the account.
13.21 The Company has the right to refuse the Client to withdraw funds from their trading
account if the payment details of third parties stand used in the withdrawal request.

13.22 The Company reserves the right to cancel the compensation of the commission of the
payment method for depositing/withdrawing funds and completely transfer its payment to the
Client.
13.23 All card transactions on websites operated by RoboForex Ltd
(https://www.roboforex.com) are processed by RoboForex Ltd (regulated by the FSC, License
No.000138/333). The paying agents for VISA/MasterCard (LPB Bank) are RoboGate Ltd
(registration number is 112864-24, the legal address is Suite 51 Victoria House, 26 Main Street,
GX11 1AA Gibraltar) and PROCESSONIX LIMITED, (registration number is 7744297, the legal
address is 2 Morgan Street, Newmarket, Auckland, 1023, NZ).

13.24 The paying agent for VISA/MasterCard (Connectum) is GuruHosting Ltd (registration
number is HE 310211, the legal address is Dimitriou Nikolaou 4, Office 101, Mesa Geitonia,
4006, Limassol, Cyprus).
13.25 Whenever the Company conducts conversion of any realised/non-realised profit/losses,
commissions, interest charges, swaps, brokerage and other fees and proceeds, which are
denominated in a currency other than the account currency of the trading´s account into the
account currency, the special conversion rate will be applied. The Company shall be entitled
to add and charge a mark up to the FX Spot price, which is displayed in contract specification
in trading platform https://stockstrader.roboforex.com/. The rate used for currency
conversion of amounts booked to Client's account is shown in the trading platform in position
details and account statements. The markup may differ for each rate and change time to time
without previous notes, but shall not to be more than 1%.

14. Adjustment of Disputes

14.1 In case the Client considers that the Company has violated the terms of this Agreement,
they have the right to raise a claim.

14.2 In order to raise a claim, the Client should fill special form "Raise Claim" in Members Area.
A ticket will be assigned to the claim. Any claims issued and raised by any other mean will not
be receivable in evidence.

14.3 The Client has the right to file a claim concerning a real trading account only. Claims
concerning demo trading accounts will not be taken into account or processed.

14.4 When filling a claim form, the Client should specify the following:

14.4.1 The Client’s name or institution’s name (if a trading account was opened by a legal
entity);

14.4.2 The Client’s login in a trading platform;

14.4.3 Ticket numbers of disputable orders/positions;

14.4.4 Description of a disputable situation with references to articles of this Agreement,

which, in the Client's judgment, were violated.

14.5 A claim should not contain offensive words or unprintable vocabulary.

14.6 A claim will not be processed in the following cases:

14.6.1 Provided that the requirements of articles 14.3 and/or 14.4 are violated;

14.6.2 Provided that more than two working days have passed after the reasons for a claim
appeared;
 14.6.3 Provided that a difference in quotations of the Company and of some other
companies or informational resources makes a reason for claim raise;

14.6.4 Provided that poor connection or its absence that took place at the Client's or
server's side makes a reason for claim raise. In case there is no record in the server's log-
file about the Client's attempt to place an order, it is considered that the Client did not
place the order;

14.6.5 Provided that the lost profit makes a reason for claim raise;

14.6.6 Provided that the compensation for moral harm makes a reason for claim raise;

14.6.7 Provided that the profit or loss on positions compulsory closed upon application
made to the Company by representatives of a payment method or law-enforcement
authorities makes a reason for claim raise;
14.6.8 Provided that the profit or loss on positions compulsory closed upon application
sent to the Company by the Client about unauthorized access to his trading account makes
a reason for claim raise.
14.7 The decision upon a claim will be issued based on the information received from the
server’s log-file.

14.8 When using the VPS server service, the Client assumes financial loss risks and is solely
responsible for any trading operations on their accounts. The Company holds no responsibility
for any informative, communicative, electrical and other types of failure of the VPS server used
by the Client.

14.9 The Client agrees that the intensity of sending trading queries from their terminal to the
Company's server mustn't create an overload, which interferes with the execution of other
Clients' orders.

14.9.1 The Company has the right to stop processing the Client's orders in case of flagrant
and constant violation of article 14.9 by the Client.

TERMS AND INTERPRETATION

Amount of transaction – a product of number of lots and a lot volume.

Ask – the price the Client pays when buying.

A payment method is a set of solutions, procedures, and technical infrastructure, which
secure the transfer of funds between two users managed by a certain company. A payment
method includes all available payment systems, banks, card processing systems, and other
similar financial institutions.

A Third party is here within an individual or a legal entity, whose identity details in the
payment details differ from the identity details of the Members Area owner.

Balance – total financial result of all complete transactions and operations of

depositing/withdrawing assets in a trading account.
Bar/Candlestick is an element of the chart, which includes opening and closing prices, as well
as maximum and minimum prices per discrete period chosen by the Client. In MetaTrader4 and
MetaTrader5 trading terminals, bars and candlesticks are displayed at the level of the Bid price.

Bid – the price the Client pays when selling.

Chart is a tool for illustrating the price movement in graphics per discrete period of time with
the help of bars/candlesticks or lines. In MetaTrader4 and MetaTrader5 trading terminals,
prices are displayed at the level of the Bid price.
Client – an individual or legal entity that is responsible for trading operations with financial
instruments on servers of the Company.
Client’s terminal – software facility used by the Client to direct orders to make transactions.
Company - RoboForex Ltd - is a Belize entity, based at - 2118 Guava Street, Belama Phase 1,
Belize City, Belize. Registration number: 128572, regulated by the FSC, license No. 000138/333.
Complete finished transaction – a transaction, which consists of two opposite related
transactions of the similar volume.

Contract specification – transaction terms (a contract size, a spread, an initial margin, Limit
& Stop Level, etc,) for each instrument.

Conversion arbitrage transaction – deal to buy or sell a contract for financial instruments. It
assumes making two deals to buy and sell the contracts of the similar volume.

Demo trading account – the Client’s trading account with deposited funds, which have no cash
equivalent value.

Direction – a request of the Client to open a position, close a position, place a pending order,
modify or delete a pending order.

Equity – current value of assets, which can be determined using the formula: Equity = Balance
+ Floating Profit - Floating Loss.

Floating Profit – unrealized profit at open positions under the current rate values.

Floating Loss – unrealized loss at open positions under the current rate values.
Free Margin – free equity in a transaction account, which can be used to open a new position.
Free Margin = Equity - Margin.
Instruments - financial Instruments that are available for trading on the company's trading
platrforms and listed in the Contract specifications.
Hedged margin is a guarantee requested by the dealer for opening and maintaining locked
positions.

Leverage – ratio of the margin amount and the amount of a transaction. Leverage 1:100 means
that in order to make a transaction, it is necessary to have in your account the amount that is
100 times less than the amount of the transaction.
Line Chart is a type of chart, which includes a series of closing prices per discrete period of
time with the current price. In MetaTrader4 and MetaTrader5 trading terminals, lines are
displayed at the level of the Bid price.
Locked positions - long and short positions of the same size that are open in the same
instrument with the same trading account.
Long position (Long) – a position opened by the Client in anticipation of the instrument price
increase.

Lot - a unit to measure the amount of the deal.

Margin – a cash security to support open positions.

Margin Level – ratio of the Equity and the Margin presented in percent, i.e., Margin Level =
(Equity/Margin)*100.

Margin trading – making deals using the leverage.

Market Execution – this mode assumes that your order will be executed using not the price you
see on the screen, but the price, which exists on the market at the moment of order execution.
This price can be either better or worse than the one the Client saw at the chart when pushing
"Buy" or "Sell" button.
Members Area – an own private section on the Company’s website used by the Client to make
transactions, withdraw and deposit funds from/to the trading account, as well as receive
information about their trading accounts.

Non market quote - a quote that was considered as erroneous by the Company after an internal
investigation found that the quote's prices are influenced by any circumstances of non market
nature, such as: network, software, hardware issues and/or other objective reasons.

Payment details are the information necessary for transferring funds via a chosen payment
method. Payment details include the owner’s identity details, the name of a payment method,
etc.
Pending order – an order to open or close a position in the future at the specified price. This
order is used to open transaction positions at the condition of parity of the future quotation
and the specified level.

Price gap (Gap) – the price range, within which there were no quotations.

Promotional benefit - any compensations, deposits, commissions, rebates, special conditions,

etc. that were provided by the Company to the client within the framework of permanent
promotional programs, one-time promo programs, individual agreements, affiliate agreements,
etc.

Processing is the information processing activity performed when making payment operations.

Quotation – the instrument price figured in the Ask or Bid price.

Real trading account - the Client’s trading account with deposited funds, which have cash
equivalent value.

Server – set of software and hardware facilities, which are applied by the Company for
processing transactions conducted by the Client in the trading account.

Server log-file – file created by a transaction server, which records all Client’s incoming orders
and the results of their execution.
Short position (Short) – a position opened by the Client in anticipation of the instrument price
decrease.

Spread – a difference between the Ask and the Bid quotations figured in points.

Stop Out – an order to compulsory position close generated by server.

Swap – a charge for transferring an open position to the next day. It can be positive and
negative. On the night of Wednesday to Thursday, the charge is threefold. Swap values for
different platforms may differ.

System of automatic depositing to account – a set of software and hardware facilities, which
make it possible to the Client to process depositing to the account independently of the
Company’s employees.

Trading account – the Client’s special account opened at the Company’s server to maintain
the Client Agreement, the Terms of Business, and the Risk Disclosure.

Trading account currency – a currency to estimate profit or loss in a trading account, and
withdraw and deposit funds from/to a trading account.

Trading transaction – a transaction to buy or sell a financial instrument.

Trading volume - the total number of transactions performed on the Client’s account in terms
of lots and absolute units.

VPS Server (Virtual Private Server) - a service with a personal access provided to the Client
by the Company’s partners. Detailed information can be found on the Company’s website in
the respective section.