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    Job Description

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    Shiva Rani
    Sutherland is seeking a customer service associate to provide exceptional customer service, troubleshoot issues, achieve metrics and goals, and maintain product expertise. The role involves being a primary point of contact, problem solving skills, and leadership to resolve issues and identify trends. Successful candidates will have excellent communication skills, ability to work nights, maintain expertise with a professional attitude, and drive improvements.

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    Job Description

    Uploaded by

    Shiva Rani
    21 views1 page
    Sutherland is seeking a customer service associate to provide exceptional customer service, troubleshoot issues, achieve metrics and goals, and maintain product expertise. The role involves being a primary point of contact, problem solving skills, and leadership to resolve issues and identify trends. Successful candidates will have excellent communication skills, ability to work nights, maintain expertise with a professional attitude, and drive improvements.

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    Sutherland is seeking a customer service associate to provide exceptional customer service, troubleshoot issues, achieve metrics and goals, and maintain product expertise. The role involves being a primary point of contact, problem solving skills, and leadership to resolve issues and identify trends. Successful candidates will have excellent communication skills, ability to work nights, maintain expertise with a professional attitude, and drive improvements.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    21 views1 page

    Job Description

    Uploaded by

    Shiva Rani
    Sutherland is seeking a customer service associate to provide exceptional customer service, troubleshoot issues, achieve metrics and goals, and maintain product expertise. The role involves being a primary point of contact, problem solving skills, and leadership to resolve issues and identify trends. Successful candidates will have excellent communication skills, ability to work nights, maintain expertise with a professional attitude, and drive improvements.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    Sutherland is seeking a reliable and detail-oriented person to join us as Associate –

    Customer Service. We are a group of driven and hard-working individuals. If you are looking
    to build a fulfilling career and are confident you have the skills and experience to help us
    succeed, we want to work with you!

    Consultants in this role get to:

    • Be the point of contact: Provide exceptional customer service. Demonstrate an


    ability to problem solve, complicated issues through calls/mails/chat. Provide prompt
    and efficient service to Customers including appropriate escalation of issues.
    • Be a Problem Solver: Provide basic troubleshooting on a variety of products and
    services. Respond to inquiries about services resolve queries confidently in a friendly,
    effective, clear, professional, and knowledgeable manner.
    • Take the Lead: Achieve and maintain required metrics and goals. Remain updated in
    client and industry led processes, technology applications, utilities, and products.
    Maintain a positive and professional demeanor always portraying the company in a
    positive light and effectively managing sensitive issues.
    • Be the Expert: Actively seeks solutions through logical reasoning and data
    interpretation skills and identify trends to appropriate channel including improvement
    suggestions.
    • Consistently deliver: Demonstrate excellent time-management skills and the ability
    to work independently while using departmental resources, policies, and procedures.
    Maintain acceptable performance metrics such as quality, productivity, first contact
    resolution, and attendance.
    • Be a Team Player: Work and partner with others, within a team-based environment.
    Contribute to a positive team environment and proactively aids team members with
    difficult contacts as needed

    Our most successful candidates will have:

    • Excellent oral and written communication skills


    • Comfortable to work in Night Shifts
    • Maintain high level of expertise, soft-skills, and telephone etiquette skills
    • Ability to provide quality customer support via telephone/mail/chat and provide
    resolution as per policy
    • Ability to demonstrate effective communication, composure, and professional attitude
    • Ability to embrace constant change with flexibility and good grace
    • Ability to communicate precisely and clearly with a ‘friendly ambiance’
    • Ability to demonstrate appropriate sense of urgency
    • Ability to recognize when escalation is required to team leads
    • Ability to drive process & tool improvements
    • Ability to prioritize, time management skills, with a high degree of flexibility

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