Salesforce ADM201 WI 20 Dumps

1.which is used to capture Users' candid comments about their experiences at work.
The sales team manager and all representatives have roles in the role hierarchy with
sales representatives directly under the sales team manager. HR requires that all
feedback records be private to each User. Managers should not have access to
subordinates' Feedback records.
Which action should an administrator take to ensure this requirement is met?

● A. Confirm Feedback object is set to Private and Uncheck "˜Grant Access Using
Hierarchies' in Organization-wide sharing.
● B. Confirm Feedback object is set to Private and Uncheck "˜Enable Role Hierarchy' in
Organization-wide sharing.
● C. Confirm Feedback object is set to Restricted and Uncheck "˜Enable Role Hierarchy'
in Organization-wide sharing.
● D. Confirm Feedback object is set to Restricted and Uncheck "˜Grant Access Using
Hierarchies' in Organization-wide sharing.

2.Universal Containers wants to back-up Salesforce data on a monthly basis.

Which set of tools can a system administrator use to meet this requirement?

● A. Data Export Service, Reporting Snapshots, Einstein Analytics

● B. Data Export Service, Data Loader, Report Export
● C. Data Loader, Scheduled Report, Reporting Snapshot
● D. Data loader, Reporting Snapshot, Report Export

3.The Administrator has created new users for 10 new employees at Universal
Containers.
Why are these users unable to access the Account Object in the Salesforce org?

● A. Organization-Wide Defaults are set to Private.

● B. Users' Profile requires permission to the Account object.
● C. Users' Roles are low on the Role Hierarchy.
● D. Users' Profile requires a Sharing Rule Accounts.

4.A Sales Manager wants all Sales Users in the department to see a Dashboard that
displays Total Closed/Won Opportunity Amount by User on a monthly basis.
The Opportunity sharing model is private.
How can the Administrator meet this requirement?

● A. Partners can download accounts and contacts to collaborate on sales deals.

● B. Support users can install the Salesforce Console for Service custom app.
● C. Customers can share and install apps published by Salesforce partners.
● D. Administrators can download and customize pre-built dashboards and reports

5.Sales Rep and Sales Rep B view an Account report for all Accounts without any
filters. The company uses a private sharing model. Each rep sees a different number of
results.
What is the explanation for the discrepancy in the reports?

● A. Sales Rep B needs to be assigned to the Sales Rep role.

● B. Sales Rep B needs to be assigned to the Sales Rep queue.
● C. Sales Rep B needs to be assigned to the Sales Rep permission set.
● D. Sales Rep B needs to be assigned to the Sales Rep profile.

6.What are two purposes of the AppExchange? (Choose two.)

● A. Create the Dashboard from the Opportunities by User Report, then save in the
shared Dashboard Folder as a Dynamic Dashboard.
● B. Create the Dashboard from the Opportunities by User Report, select the Sales
Manager as RunAs User and save in the private Dashboard Folder.
● C. Ask the Sales Manager to create the Dashboard from the Opportunities by User
Report and save it to her private Dashboard Folder.
● D. Ask the Sales Manager to create the Dashboard from the Opportunities by User
Report, select "View Dashboard as Me" and save in the shared Dashboard Folder.

6.Sales representatives at Universal Containers often schedule in-person meetings at

customer offices. Management wants to track activities for this meeting category to
clearly display customer office meetings in the Account, Contact, or Opportunity page
layouts, as well as adding this data to reports.
Which method should a System Administrator use to solve this business request?

● A. Add a new value to the Type field on Tasks used for Accounts, Contacts, and
Opportunities.
● B. Have the user manually enter the meeting details in the Account Comments.
● C. Add a new value to the Type field on Accounts, Contacts, and Opportunities.
● D. have the user manually enter the meeting details in the Description field on
Accounts, Contacts, and Opportunities.

7.Universal Containers needs to synchronize data between Salesforce and an external

financial system.
What should an administrator do to accomplish this?

● A. use the data loader to match records between the systems.

● B. Use an external ID field to match records between the systems.
● C. use the Excel connector to export records from both systems onto Excel.
● D. Use the data loader to match Salesforce records with the financial system.
 8.What are two capabilities of Customer Communities? (Choose two.)

● A. Customers can view and edit contacts related to their own accounts.
● B. The Customer Community and its users can be created without additional licensing.
● C. Customers can log, view, edit, and close their own cases.
● D. The Customer Community can be customized with corporate branding.

9.A manager has a new report folder called "Awesome Team Reports" to store the
reports that are relevant for the team. The manager wants to let the team lead add new
reports to the folder and share access to the folder with the rest of the team.
Which level of access to the folder does the team lead need in order to complete this
task?

● A. Editor
● B. Manager
● C. Administrator
● D. Viewer

10.A previous Administrator is no longer at Universal Containers, but still owns many
records and is the Default Workflow user.
Which security measure should the new Administrator take?

● A. Delete the previous Administrator user.

● B. Reset the password for the previous Administrator user.
● C. Freeze the previous Administrator user.
● D. Deactivate the previous Administrator user.

11.Universal Containers sells their products to wholesale partners and retail outlets.
Each process has its own set of unique sales stages.
Which three features can an administrator customize for each opportunity stage?
(Choose three.)

● A. Quota
● B. Probability
● C. Product Family
● D. Forecast Category
● E. Type

12.Which two groups of objects can be created when converting a Lead? (Choose two.)

● A. Account, Contact, Lead Conversion

● B. Account, Contact, Opportunity
● C. Account, Opportunity, Order
● D. Person Account, Opportunity
 13.What are three features of Chatter? (Choose three.)

● A. Events
● B. Bookmarks
● C. Notes
● D. feeds
● E. Recommendations

14.Universal Containers has two sales groups. Each group has its own unique sales
process.
How can an administrator ensure that sales representatives have access to only the
stages relevant to their process when working on opportunities?

● A. Multi-select picklists
● B. Record types
● C. Page layouts
● D. Roles

15.A sales executive at Universal Containers wants to be notified whenever high-value

opportunities are created for hot accounts.
What should an administrator do to meet this requirement?

● A. Create an escalation rule based on the opportunity amount.

● B. Create a workflow rule on the opportunity object.
● C. Create a validation rule that evaluates the account rating.
● D. Creating an auto-response rule on the opportunity object.

16.Universal Containers has a small group of users on Lightning Experience. Selected

report folders are shared with these users.
How can the System Administrator prevent these from customizing the information in
the reports?

● A. Lock report filters.

● B. Modify Field Level Security.
● C. Use Custom Report Types.
● D. Run the report as a specified user.

17.How can an administrator capture custom lead data on the converted contact when
converting a lead?

● A. Map custom lead fields to standard contact fields.

● B. Map custom lead fields to custom contact fields.
● C. Use the data loader to move the custom lead data.
● D. Use the lead conversion wizard to select the fields.
 18.A Universal Containers (UC) Administrator has created a new Lightning record page
for the Sales team to display a report chart embedded on the Account page.
There are no Record Types for Account at this time.
Which step should the Administrator take to make this page the default view of the UC
app for the Sales team without impacting the Support team?

● A. Create an Account Record Type and make the page the default object record page.
● B. Make the page the default object record page for the UC app for the Sales
profile.
● C. Make the page the default object record page for the UC app.
● D. make the page the org default.

19.In which two ways should Knowledge articles be used? (Choose two.)

● A. To display Salesforce Solutions

● B. To display for customer self-service
● C. To display Salesforce Answers
● D. To resolve customer cases.

20.Which three options are available when customizing a report? (Choose three.)

● A. Summarize fields
● B. Add a filter
● C. Add a grouping
● D. Add a gauge component
● E. Schedule a refresh time

21.Which relationship can be selected in a custom report type where Accounts is the
primary object and Contacts is the related object?

● A. Each contact may or may not have a related account.

● B. Each contact must have a related account.
● C. Each account may or may not have related contacts.
● D. Each account must not have related contacts.

22.Universal Containers has purchased additional licenses for five new sales
representatives that will start in 30 days. The email accounts for the new
representatives will not be active until they start. The new users should be set up ahead
of time to assign records, list views, and other Salesforce utilities needed on the day
they start.
Which method should a System Administrator use to set up the new users without
sending a notification?

● A. Create new users, and then set the start date for 30 days ahead.
 ● B. Create new users, and then assign a permission set with a start date for 30 days
ahead.
● C. Create new users, and then Freeze the users.
● D. Create new users, and uncheck Generate new password, and notify the user
immediately.

23.Which object must be related in order to create an Opportunity record?

● A. Account
● B. Quote
● C. Contact
● D. Lead

24.A user profile gas login hour restrictions set to Monday through Friday, 8:00 a.m. to
5:00 p.m. The user logged in at 4:30 p.m. on a Tuesday and it is now 5:01 p.m.
Which application behavior should the user expect?

● A. The user will be able to continue working and start new sessions.
● B. The user will be logged out and any unsaved work-in-process will be saved.
● C. The user will be logged out and any unsaved work-in-process will be lost.
● D. The user will be able to continue working, but will be unable to start any new sessions.

25.Universal Containers has a private sharing model for Opportunities and uses
Opportunity Teams. Criteria-based sharing rules are not used. A sales rep at
Universal Containers leaves the company and their user record is deactivated. The rep
is later rehired in the same rile. The Salesforce administrator activates the old user
record. The user is added to the same default Opportunity Teams, but is no longer able
to see the same records the user worked on before leaving the company.
What is the likely cause?

● A. The records were manually shared with the user.

● B. The Stage of the Opportunity records was changed to Closed Lost.
● C. Permission sets were removed when the user was deactivated.
● D. The Record Type of the Opportunity records was changed.

26.To ensure compliance with a platinum Service Level Agreement cases that remain in
the Tier 2 queue for more than four hours must be re-assigned to the Tier 3 queue.
Which feature meet this requirement?

● A. Case Comments
● B. Case Assignment Rule
● C. Case Escalation Rule
● D. Auto Response Rule
 27.Which two dashboards components should display data from the summary rows of a
report? (Choose two.)

● A. Metric
● B. Chart
● C. Gauge
● D. Table

28.Where does an Administrator control field-level security for users?

● A. Role
● B. User
● C. Profile
● D. Sharing Rule

29.Universal Containers has purchased 15 new Salesforce licenses.

How many users can a System Administrator create at the same time on the Add
Multiple Users page?

● A. An unlimited number of users.

● B. A maximum of 5 users.
● C. A maximum of 15 users.
● D. A maximum of 10 users.

30.All Salesforce users at Universal Containers are using the predefined actions.
Several new actions have been created for different departments and are waiting to be
assigned to the users in these departments.
Where does a System Administrator override the predefined actions, create a new
customized set of actions, and assign the new customized action layout?

● A. Record Types
● B. Publisher Layouts
● C. Global Actions
● D. Permission Sets

31.The Support team has asked the Administrator to create a guided process that
allows the rep to use scripted screens to collect the appropriate information.
Which tool should the Administrator use?

● A. Cloud Flow Designer

● B. Approval Process
● C. Workflow Rule
● D. Process Builder
 32.Which circumstance will prevent a system administrator from deleting a custom
field?

● A. The field is used in a page layout.

● B. The field is part of a filed dependency.
● C. The filed is used in a workflow filed update.
● D. The filed is used in a report.

33.The support team at Universal Containers wants to be more proactive about

renewing support plans with customers. They would like the support representative
dedicated to each account to be notified a month before the account's support plan
expires.
What should an administrator configure to meet this requirement?

● A. Assignment rule
● B. Workflow rule
● C. Auto-response rule
● D. Escalation rule

34.Universal Containers wants sales reps to see the industry, annual revenue, and
account owner at a glance on their mobile device. This information should be located at
the top of the account reord.
Which feature should the administrator configure to meet this requirement?

● A. Field Set
● B. Page Layout
● C. Compact Layout
● D. Mobile Card

35.Universal Containers has decided to offer a partner its products at a discounted rate
applied to all opportunities.
What should the Administrator do to make sure the appropriate prices are applied to
products on opportunities for this partner?

● A. Create a custom object for the discounted products.

● B. Create a new discount Record Type on the Products object.
● C. Create a new list price on the Standard Price Book.
● D. Create a custom Price Book with the discounted list prices.

36.When working on opportunities, sales representatives at Universal Containers need

to understand how their peers have successfully managed other opportunities with
comparable products, competing against the same competitors.
Which two features should an administrator use to facilitate this? (Choose two.)
● A. Big deal alerts
● B. Opportunity update reminders
● C. Chatter groups
● D. Opportunity Dashboard

37.Universal Containers has a private sharing model on Opportunities. The System

Administrator has been asked to create a new custom object that will track customer
payment information and will link to the Opportunity. Only those users with access to the
Opportunity should be able to see the records on the new object.
What should the Administrator do to accomplish this task?

● A. Create a lookup relationship with Profile permissions.

● B. Create a Master-Detail relationship with Profile permissions.
● C. Create a Master-Detail relationship with a Criteria Based Sharing Rule.
● D. Create a Lookup relationship with a Criteria Based Sharing Rule.

38.Sales Managers want to capture an additional email address for Contact records.
Which field property will ensure the proper format?

● A. Data Type
● B. Default Value
● C. Field-level Security
● D. Validation Rule

39.Universal Containers has activated Web-to-Case on their corporate website. IT

configured Auto-Response to thank the customer for logging the case and activated
Assignment Rules based on the state (USA) in which the customer resides. Case
ownership is therefore determined and routed to the corresponding queue - North,
South, East, or West. Customer Cases do not meet the existing criteria should be
assigned to Queue - World.
Which solution will satisfy this requirement?

● A. Using a Trigger, change the owner of Cases outside the US to Queue - World.
● B. In an Active Case Flow, change the name of the Queue to World.
● C. In Case Support Settings, change Default Case Owner to Queue - World.
● D. Using a Workflow Rule, change the owner of new Cases outside the US to Queue -
World.

40.Which two statements about products and price books are true? (Choose two.)

● A. Price books that contain assets cannot contain products.

● B. The standard and list price for a product can be listed in multiple currencies.
● C. Products without a price are automatically added to the standard price book.
● D. A product can have a different list price in different price books.
 41.What are three considerations when a user is importing data via Data Loader?
(Choose three.)

● A. Importing data into checkbox fields allows for use of TRUE/FALSE.

● B. Field-Level Security access determines which fields will be visible.
● C. Restricted picklists, a new picklist value will be ignored and the default value applied.
● D. Validation rules do not execute when importing data.
● E. Unrestricted picklist, a new picklist value will be applied but will not be added
to the picklist.

42.Support agents at Universal Containers research solutions to customer issues by

asking various subject matter experts (SMEs) at the company.
Which three features will allow Support Agents to quickly document the details of these
meetings? (Choose three.)

● A. Case Feed
● B. Workflow Email Alerts
● C. Case Group
● D. Case Comments
● E. Events

43.What are two good use cases for Salesforce approval process? (Choose two.)

● A. A sales process that involves approvals for all Opportunities by a Sales VP
where a Sales VP is allowed to delegate their approval to someone else.
● B. A sales process where the first level approval can be denied and automatically
routed to the Sales VP for final approval.
● C. A sales process where the approval manager is randomly assigned from a public
group of managers and a second approval by the Sales VP.
● D. A sales process that involves approval to a queue member for all
Opportunities and an additional approval by a Sales VP for Opportunities over a
certain amount.

44.What are two good use cases for Salesforce approval process? (Choose two.)

● A. A sales process that involves approvals for all Opportunities by a Sales VP
where a Sales VP is allowed to delegate their approval to someone else.
● B. A sales process where the first level approval can be denied and automatically
routed to the Sales VP for final approval.
● C. A sales process where the approval manager is randomly assigned from a public
group of managers and a second approval by the Sales VP.
● D. A sales process that involves approval to a queue member for all
Opportunities and an additional approval by a Sales VP for Opportunities over a
certain amount.
 45.Universal Containers has two business groups, Products and Services. Both groups
will be using opportunities to track deals, but different fields are required by each group.
In which two ways should an administrator meet this requirement? (Choose two.)

● A. Create two permission sets.

● B. Create two page layouts
● C. Create two lead processes.
● D. Create two record types.

46.The Support Manager wants to send an automatic email to the Case Contact when a
case is closed.
Which automation tool can the System Administrator use?

● A. Sharing Rule
● B. Validation Rule
● C. Workflow Rule
● D. Case Auto-Response Rule

47.The sales manager at Universal Containers wants three users to have Read and Edit
access to Campaigns.
How should the Administrator fulfill this requirement?

● A. Add Read and Edit access for Campaigns to the Sales User profile.
● B. Create a Permission Set with Read and Edit access for Campaigns.
● C. Assign users to a System Administrator profile to provide full access.
● D. Clone the Sales User profile and set up Read and Edit access for Campaigns.

48.When opening a case with Salesforce support, the case requestor is asked to
include the Organization ID of the org with the issue.
Where in Salesforce Setup will an Administrator find the Salesforce Org ID?

● A. My Domain
● B. Setup Home
● C. Org Details
● D. Company Information

49.What does campaign influence allow a user to do?

● A. View the entire campaign hierarchy.

● B. Report on the campaigns that have contributed to an opportunity.
● C. Summarize campaign member statistics on a campaign.
● D. Adjust the percentage of influence each campaign has on an opportunity.
 50.Universal Containers is having a quality control problem with one of its product lines.
Which standard object can be used to track the extent of the problem?

● A. Account
● B. Case
● C. Product
● D. Opportunity

51.A Lightning for Outlook layout can be assigned to which two options? (Choose two.)

● A. Team
● B. User
● C. Profile
● D. Role

52.A company has a complicated Sales process regarding its opportunities. The
company as three different lines of business (Widget A, Widget B, Widget C) that each
contain fields specific to that line of business's industry and customers. For each line of
business, there is a specific set of fields that Sales users should see and a different set
of fields that Marketing users should see.
How should an Administrator configure Page Layouts and Record Types for the
Opportunity object so that each team sees what it needs to see, without cluttered
layouts containing unnecessary fields?

● A. Create six Record Types (Sales Widget A, Sales Widget B, Sales Widget C,
Marketing Widget A, Marketing Widget B, and Marketing Widget C) with one Page
Layout.
● B. Create six Record Types (Sales Widget A, Sales Widget B, Sales Widget C,
Marketing Widget A, Marketing Widget B, and Marketing Widget C) with six total Page
Layouts, one for each Record Type.
● C. Create one Record Type with six Page Layouts (Sales Widget A, Sales Widget B,
Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C).
● D. Create three Record Types (Widget A, Widget B, Widget C) with six Page
Layouts (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A,
Marketing Widget B, and Marketing Widget C).

53.Which three features can automatically create a Case? (Choose three.)

● A. SMS-to-Case
● B. Lightning for Outlook
● C. Process Builder
● D. Email-to-Case
● E. Web-to-Case
 54.What are two capabilities of the content delivery feature of Salesforce Content?
(Choose two.)

● A. Associate the content delivery with a Salesforce record.

● B. Password protect content deliveries that contain sensitive data.
● C. Customize the URL assigned to the content delivery.
● D. Encrypt certain delivery files.

55.Universal Containers (UC) has a Web-to-Case form on its Lightning Customer

Community. UC wants to separate Cases into the following product categories:
Corrugated Paper, Plastic, Fiberboard, and Metal. UC has added a picklist field to store
this data.
How can the Case be automatically placed in the correct queue upon submission?

● A. Create Record Types for each picklist value and a Business Process to move each
Case to the correct Queue/
● B. Create Assignment Rules based on the picklist values to move Cases to a
Queue.
● C. Create an Escalation Rule entry for each picklist value and set to zero minutes.
● D. Create Record Types for each picklist value and assign to each product team's
profile.