SYLLABUS

Don Honorio Ventura State University

College of Engineering and Architecture Course Title: Quality Management Systems
Department of Industrial Engineering Course Code: QMS 313
Credits: 3 Units
DHVSU Vision Semester/Year: 1st Semester, A.Y. 2022 - 2023 Prerequisite(s): IEStat 213, WSM 224
A lead university in producing quality
individuals with competent capacities to
Class Schedule: Mon, 3:00 – 4:30 PM; Thurs, 7:00 – 9:00 AM Co-requisite(s): Operations Management
generate knowledge and technology, Bldg./Room no.: CEA A-203
and enhance professional practices for Instructor: Engr. Anna Liza Cao Nacion Consultation Schedule: Fridays, 3:00 – 6:00 PM
sustainable national and global
competitiveness through continuous Email: [email protected] Bldg./Room no.: Knowledge Management & Innovation Office
innovation. Mobile no.: 09188115048 Office Phone no.:
DHVSU Mission
DHVSU commits itself to provide an
environment conducive to continuous
I. Course Description:
creation of knowledge and technology This course covers the principles and practices of Quality Management Systems; tools and techniques utilized in the Quality Management
towards the transformation of the Systems.
students into globally competitive
professionals through the synergy of
appropriate teaching, research, service II. Course - Program Outcome
and productivity functions.
a.) ability to apply knowledge of Mathematics and science to solve industrial engineering problems;
b.) ability to design and conduct experiments, as well as to analyze and interpret data;
Program Educational Objectives:
PEO1: The IE graduates integrates c.) ability to design a system, component or processes to meet desired needs within realistic constraints, in accordance with standards;
human, information, material, monetary, d.) ability to function on multidisciplinary and multi-cultural teams;
and technological resources to produce e.) ability to identify, formulate, and solve complex industrial engineering problems;
quality and cost-competitive goods and
services in a healthy and efficient work
f.) understand professional and ethical responsibility;
environment g.) ability to communicate effectively
h.) broad education necessary to understand the impact of engineering solution in a global, economic, environmental and social context;
PEO2: The graduates have specialized i.) recognition of the need for, and an ability to engage in life-long learning;
knowledge and skills in the
mathematical, physical, and social j.) knowledge contemporary issues;
sciences together with the principles and k.) ability to use techniques, skills, and modern engineering tools necessary for industrial engineering practice;
methods of engineering analysis and l.) knowledge and understanding of engineering and management principles as a member and leader in a team, to manage projectsand in
design to specify, predict, and evaluate multidisciplinary environment;
the results to be obtained from such
systems. m.) ability to design, develop, implement, and improve integrated system that include people, materials, information, equipment and energy.
 III. Course Objectives and Relationship to Program Outcomes
Program Outcomes
Course Objectives
a b c d e f g h i j k l m
CO1: Identify concepts of quality management and improvement. E
CO2: Develop an understanding of the role of technology, managers, employees, and
customers in developing a quality-based workplace. E

CO3: Develop abilities to apply quality improvement tools and techniques.

E
CO4: Demonstrate an ability to utilize data gathering and analysis tools as related to
process control and process capability. E

CO5: Identify current trends and benchmark organizations related to Quality

Management. E

I-An introductory course to an outcome E- A course that strengthens the outcome D- A course Demonstrating an outcome

IV. Course Outline

Outcomes-Based Assessment of Gender
Desired Learning Course Content / Textbook / Time
Teaching & Learning Learning Outcomes Sensitiveness Values
Outcomes Subject Matter References Table
(OBTC) (ALO) (GAD)
At the end of the lesson, • During the ✓ Professionalism Week 1
the student must be able discussion and ✓ Fairness (Aug 22 -
to: other aspects ✓ Responsibility 26)
of the teaching- ✓ Respect Online
✓ Be aware and abide Student Manual ⚫ Online Lecture
Orientation and ⚫ Online interactive learning ✓ Trust
the university’s rules
and regulation
Discussion of the Course Syllabus discussions process, the ✓ Integrity
✓ Know the School / Syllabus teacher will use ✓ Excellence
Classroom policies non-sexist ✓ Honesty
✓ Recognize vital words. ✓ Independence
personalities / • Everybody, ✓ Self-Control
members of the regardless of ✓ Cleanliness
university executive
gender, has the
council /
administration / staff right to express
and faculty opinion.
At the end of the lesson, Chapter 1: Quality Quality ⚫ Online Lecture • Oral Recitation • During the ✓ Professionalism Week 2
the student must be able a. Definition Management for ⚫ Online interactive • Assignment # 1: discussion and ✓ Fairness – Week
to: b. Concept of Organizational discussions Concept of Quality other aspects ✓ Responsibility 3
⚫ Self-directed
Quality Excellence: • Activity # 1: Quality of the teaching- ✓ Respect
✓ Identify concepts of learning (Aug 29 -
c. History of Quality Introduction to ⚫ Mentorship Management learning ✓ Trust
Quality Management Sept 5,
Management Total Quality, 7th ⚫ Collaborative Philosophies process, the ✓ Integrity
and Improvement Philosophies Edition, D.L. teacher will use ✓ Excellence 2022)
learning
Goetsch, S. non-sexist ✓ Honesty Online
Davis, words. ✓ Independence
• Everybody, ✓ Self-Control
regardless of ✓ Cleanliness
gender, has the
right to express
opinion.
At the end of the lesson, Chapter 2: Cost of The Handbook for ⚫ Online Lecture • Oral Recitation • During the ✓ Professionalism Week 3
the student must be able Quality Quality ⚫ Online interactive • Activity #2: Product discussion and ✓ Fairness (Sept 9)
to: a. Product and Management, T. discussions other aspects ✓ Responsibility Online
and Service Quality
⚫ Self-directed
Service Quality Pyzdek and P. Dimension (Group of the teaching- ✓ Respect
✓ Assess quality culture learning
Dimensions Keller ⚫ Mentorship Work) learning ✓ Trust
through quality cost Week 4
b. Cost of Quality ⚫ Small Group work • Assignment #2: process, the ✓ Integrity (Sept
accounting systems Prevention, ⚫ Guided design Cost of Quality teacher will use ✓ Excellence 12– Sept
Appraisal, ⚫ Collaborative non-sexist ✓ Honesty 16)
internal Failure, learning words. ✓ Independence Face-to-
external Failure • Everybody, ✓ Self-Control face
regardless of ✓ Cleanliness
gender, has the
right to express
opinion.
At the end of the lesson, Chapter 3: Quality ISO 9001:2015 – ⚫ Online Lecture • Oral Recitation • During the ✓ Professionalism Week 5
the student must be able Management A Complete ⚫ Online interactive • Assignment and discussion and ✓ Fairness (Sep 19 -
to: Systems Guide to Quality discussions other aspects ✓ Responsibility 23,
activity # 3
⚫ Self-directed
a. Definition Management • Quiz #1 of the teaching- ✓ Respect 2022)
✓ Develop an learning
b. Purpose ⚫ Mentorship learning ✓ Trust Online
understanding of the c. Elements
 role of technology, d. Designs Systems, I. ⚫ Collaborative process, the ✓ Integrity Week 6
managers, Abuhav learning teacher will use ✓ Excellence (Sep 26 -
employees, and non-sexist ✓ Honesty 30)
customers in words. ✓ Independence Face-to-
developing a quality- • Everybody, ✓ Self-Control face
based workplace regardless of ✓ Cleanliness
gender, has the
right to express
opinion.
At the end of the lesson, Chapter 4: Current Fundamentals of ⚫ Online Lecture • Oral Recitation • During the ✓ Professionalism Week 7
the student must be able and Emerging Total Quality ⚫ Online interactive • Assignment #4: discussion and ✓ Fairness (Oct 3 –
to: Quality Management, J.J. discussions TQM & ISO 9000 other aspects ✓ Responsibility 7)
⚫ Self-directed
Management Dahlgaard, K. • Activity #4: Lean of the teaching- ✓ Respect Online
✓ Identify current trends learning
Systems, Programs Kristensen, and ⚫ Mentorship Six Sigma & Mass learning ✓ Trust
and benchmark and Initiatives G.K. Kanji process, the ✓ Integrity Week 8
⚫ Small Group work Customization
organizations related ✓ (Oct 10 –
a. Total Quality ⚫ Guided design (Group Work) teacher will use Excellence
to Quality ⚫ Collaborative ✓ 14)
Management • Quiz #2 non-sexist Honesty
Management learning Face-to-
(TQM) words. ✓ Independence
Face
b. ISO 9000 • Everybody, ✓ Self-Control
c. Lean Six Sigma regardless of ✓ Cleanliness Week 9
d. Mass gender, has the (Oct 17 –
Customization right to express 21)
opinion. Online

Week 10
(Oct 24 -
MIDTERM EXAMINATION 28)
Face-to-
Face

At the end of the lesson, Chapter 5: The Quality ⚫ Online Lecture • Oral Recitation • During the ✓ Professionalism Week 11
the student must be able Continuous Quality Toolbox, 2nd ⚫ Online interactive • Activity and discussion and ✓ Fairness (Oct 31 –
to: Improvement Tools discussions Assignment #5 other aspects ✓ Responsibility
⚫ Self-directed
and Techniques of the teaching- ✓ Respect
learning
✓ Analyze customer a. PDCA Edition, N.R. ⚫ Mentorship learning ✓ Trust Nov 4)
quality issue using the b. RCA Tague ⚫ Small Group work process, the ✓ Integrity Online
PDCA for immediate c. Histogram ⚫ Guided design teacher will use ✓ Excellence
Root Cause ⚫ Projects Week 12
actions d. Pareto non-sexist ✓ Honesty
Analysis, M.A. ⚫ Collaborative (Nov 7 –
e. Ishikawa learning words. ✓ Independence
Diagram Barsalou • Everybody, ✓ Self-Control 11)
⚫ Case study
regardless of ✓ Cleanliness Face-to-
gender, has the Face
right to express
opinion.

At the end of the lesson, Chapter 6: Quality Baldrige Award ⚫ Online Lecture • Oral Recitation • During the ✓ Professionalism Week 13
the student must be able Award Winning Quality, ⚫ Online interactive • Assignment # 6: discussion and ✓ Fairness (Nov 14 -
to: 17th Edition, M.G. discussions other aspects ✓ Responsibility 18)
Malcolm Baldrige
a. Malcolm Baldrige ⚫ Self-directed
Brown National Awards of the teaching- ✓ Respect Online
✓ Perform quality award National Quality learning
⚫ Mentorship • Activity #6: learning ✓ Trust
assessment using the Awards process, the ✓ Week 14
⚫ Small Group work Philippine Quality Integrity
Baldrige/PQA criteria (Nov 21
b. Philippine Quality IRR of RA 9013, ⚫ Guided design Awards (Group teacher will use ✓ Excellence
⚫ Collaborative non-sexist ✓ Honesty – 25)
Awards PQA Act Work)
learning ✓ Face-to-
• Quiz #3 words. Independence
Face
• Everybody, ✓ Self-Control
regardless of ✓ Cleanliness
gender, has the
right to express
opinion.

At the end of the lesson, Chapter 7: Quality The Quality ⚫ Online Lecture • Oral Recitation • During the ✓ Professionalism Week 15
the student must be able Improvement Tools Toolbox, 2nd ⚫ Online interactive • Activity and discussion and ✓ Fairness (Nov 8 –
to: and Techniques Edition, N.R. discussions other aspects ✓ Responsibility Dec 2)
Assignment #7
⚫ Self-directed
a. General Problem- Tague • Quiz #4 of the teaching- ✓ Respect Online
✓ Develop abilities to learning
Solving Tools ⚫ Mentorship learning ✓ Trust
apply quality b. Problem process, the ✓ Week 16
⚫ Guided design Integrity
(Dec 5 –
Identification ⚫ Collaborative teacher will use ✓ Excellence
Tools learning ✓ Honesty 9)
 improvement tools c. Tools for non-sexist ✓ Independence Face-to-
and techniques. Measuring Quality words. ✓ Self-Control Face
(Process Charts, • Everybody, ✓ Cleanliness
✓ Demonstrate an Process regardless of
ability to utilize data Capability Index) gender, has the
gathering and d. Tools for right to express
analysis tools as Measurement opinion.
related to process Systems Analysis
control and process e. Acceptance
capability sampling
Techniques

At the end of the lesson, Chapter 4: Case Total Quality ⚫ Online Lecture • Final Requirement: • During the ✓ Professionalism Week 17
the student must be able Studies Management and ⚫ Online interactive Case Analysis discussion and ✓ Fairness (Dec 12
to: Operational discussions other aspects ✓ Responsibility – 16)
⚫ Self-directed
Excellence, Text of the teaching- ✓ Respect Online
✓ Investigate situations learning
with Cases, 4th ⚫ Mentorship learning ✓ Trust
behind case studies Edition, J.S. process, the ✓ Integrity
⚫ Small Group work
by applying different ✓
Oakland ⚫ Guided design teacher will use Excellence
tools and techniques ⚫ Projects non-sexist ✓ Honesty
in quality ⚫ Collaborative words. ✓ Independence
management systems learning
Total Quality • Everybody, ✓ Self-Control
⚫ Case study
Management and regardless of ✓ Cleanliness
Six Sigma, T. gender, has the
Aized right to express
opinion.
Week 18
(Dec 19)
FINAL EXAMINATION
Face-to-
Face

*Legal bases for the Assessment, Grading System and Requirements:

DHVSU Industrial Engineering Student’s Handbook
CMO 96, Series 2017
I. Assessment Tools

CO’s Assessment Tools Standards

CO1 Exam At least 70% of the students will get a score of at least 70%
CO2 Exam At least 70% of the students will get a score of at least 70%
CO3 Exam At least 70% of the students will get a score of at least 70%
CO4 Exam At least 70% of the students will get a score of at least 70%
*based on the DHVTSU Industrial Engineering Student’s Handbook

II. Grading system:

1. Grading Percentage

Major Exam Short Class Standing Character

Quizzes
Midterm Grade (50%) 40% 30% 20% 10%
Final Term Grade 40% 30% 20% 10%
(50%)

2. Grading Equivalent
TERTIARY LEVEL
POINT PERCENTAGE DESCRIPTIVE
GRADE GRADE RATING
1.00 100 Superior
1.10 98 Superior
1.20 96 Superior
1.30 94 Superior
1.40 92 Very Good
1.50 90 Very Good
 1.60 89 Very Good
1.70 88 Very Good
1.80 87 Very Good
1.90 86 Very Good
2.00 85 Very Good
2.10 84 Good
2.20 83 Good
2.30 82 Good
2.40 81 Good
2.50 80 Good
2.60 79 Fair
2.70 78 Fair
2.80 77 Fair
2.90 76 Fair
3.00 75 Passing
5.00 74 and Below Failed
INC. Incomplete
DRP. Dropped

III. Course Assessment:

1. Class standing requirements (problem solving exercises, seatworks, assignments and oral presentations, group participation and evaluation) – Problem
solving exercises are scheduled. Seatworks are unannounced and are usually given at the start or near the end of the lecture period. Problem set
assignments are to solve through team effort to maximize peer tutoring and cooperative learning. Outputs are collected at the beginning of the next class
session. Students will be required to do oral presentation of assignment solutions or any special topics. Individual contribution to group work will be rated
by the instructor and by the co-group members.

2. As per standard grading system, thoroughly discussed during the orientation meeting. Aside from academic deficiency, other grounds for a failing grade
are:
a. Cheating during examinations.
b. Failure to take the major exam without valid reason.
c. Grave misconduct other than cheating.
d. Being absent for more than 20% of the total number of meetings in a term.
IV. Retention Policies for Degree and Non-Degree Courses

1. An undergraduate student must finish the requirements of a course within a period of actual residence equivalent to a maximum of one and one-half times
the normal length prescribed for the course; otherwise, he shall not be allowed to re-enroll further in that course.

2. Evaluation of student records for purposes of retention shall be guided by the following standards:

Percentage No. of units Allowable load for the

Status
of Failure Enrolled following Semester

Any number
15 units
15% - 49% of academic WARNING
Only
units
6 academic Less 15 units from
50% - 75% PROBATION
units or more normal load
Permanent
Disqualification
76% - 100% from the
University

3. This retention policy shall apply to first year up to third year students.
4. This retention policy shall be applicable in all subjects except PE, and NSTP (CWTS/ROTC/LTS).
5. Any student, who has repeatedly enrolled and eventually dropped the same subject for at least two (2) times with no justifiable reason shall be dismissed
from the College/ Campus/Department.
6. A student who fails the same subject three (3) times shall be automatically dismissed from the College/Extension Campus.

____________________________________
Parent’s Signature over Printed Name