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    Total Quality Management Principles

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    Roshan Seegolam
    Total Quality Management is a methodology that organizations can adapt and deploy as they see fit, with generally accepted principles including customer satisfaction, employee commitment through empowerment and training, fact-based decision making using data and statistics, effective communications throughout the organization, strategic thinking to make quality part of the long-term vision, an integrated system with a shared vision and commitment to quality principles, a process-centered approach to locate and repeat best processes, and continuous improvement where all employees always look for ways to perform their job better.

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    Total Quality Management Principles

    Uploaded by

    Roshan Seegolam
    47 views1 page
    Total Quality Management is a methodology that organizations can adapt and deploy as they see fit, with generally accepted principles including customer satisfaction, employee commitment through empowerment and training, fact-based decision making using data and statistics, effective communications throughout the organization, strategic thinking to make quality part of the long-term vision, an integrated system with a shared vision and commitment to quality principles, a process-centered approach to locate and repeat best processes, and continuous improvement where all employees always look for ways to perform their job better.

    Original Description:

    Learn the principles of TQM

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    Total Quality Management is a methodology that organizations can adapt and deploy as they see fit, with generally accepted principles including customer satisfaction, employee commitment through empowerment and training, fact-based decision making using data and statistics, effective communications throughout the organization, strategic thinking to make quality part of the long-term vision, an integrated system with a shared vision and commitment to quality principles, a process-centered approach to locate and repeat best processes, and continuous improvement where all employees always look for ways to perform their job better.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    47 views1 page

    Total Quality Management Principles

    Uploaded by

    Roshan Seegolam
    Total Quality Management is a methodology that organizations can adapt and deploy as they see fit, with generally accepted principles including customer satisfaction, employee commitment through empowerment and training, fact-based decision making using data and statistics, effective communications throughout the organization, strategic thinking to make quality part of the long-term vision, an integrated system with a shared vision and commitment to quality principles, a process-centered approach to locate and repeat best processes, and continuous improvement where all employees always look for ways to perform their job better.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Total Quality Management Principles

    No single accepted body of knowledge exists for total quality management, as


    does, for example, the Project Management Body of Knowledge (PMBOK) for
    the Project Management Institute. Similarly, no prescribed actions exist for
    implementing TQM methods and tools. Organizations have been free to deploy
    and adapt TQM as they see fit, giving way to many definitions of the
    methodology. Despite these challenges to standardization, it’s possible to
    describe generally accepted principles:
     Customer Satisfaction 
     Employee Commitment: This creates empowerment through training
    and suggestion mechanisms. 
     Fact-Based Decision Making: Teams collect data and process statistics
    to ensure that work meets specifications.
     Effective Communications: There should be an open dialogue
    throughout an organization.
     Strategic Thinking: Quality must be part of an organization’s long-term
    vision.
     Integrated System: A shared vision, including knowledge of and
    commitment to principles of quality, keep everyone in a company
    connected. Taiichi Ohno recognized that even suppliers are an important
    part of the system. 
     Process-Centered: You can deconstruct every activity into processes,
    and, therefore, locate and repeat the best process. 
     Continuous Improvement: Every employee should always be thinking
    about how to better perform their job.

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