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    Assesment Memo

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    Ann Swift
    The memorandum outlines new compliance clauses for Dell support staff training updates. Failure to complete required training updates within 7 days of release or failure of trainers to rollout updates will result in progressive disciplinary action up to termination. Taking or sharing assessment information to help others is considered dishonest and a violation of company policy. Staff are responsible to complete training with honesty and integrity and comply with all company procedures and policies.

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    Assesment Memo

    Uploaded by

    Ann Swift
    22 views1 page
    The memorandum outlines new compliance clauses for Dell support staff training updates. Failure to complete required training updates within 7 days of release or failure of trainers to rollout updates will result in progressive disciplinary action up to termination. Taking or sharing assessment information to help others is considered dishonest and a violation of company policy. Staff are responsible to complete training with honesty and integrity and comply with all company procedures and policies.

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    The memorandum outlines new compliance clauses for Dell support staff training updates. Failure to complete required training updates within 7 days of release or failure of trainers to rollout updates will result in progressive disciplinary action up to termination. Taking or sharing assessment information to help others is considered dishonest and a violation of company policy. Staff are responsible to complete training with honesty and integrity and comply with all company procedures and policies.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    22 views1 page

    Assesment Memo

    Uploaded by

    Ann Swift
    The memorandum outlines new compliance clauses for Dell support staff training updates. Failure to complete required training updates within 7 days of release or failure of trainers to rollout updates will result in progressive disciplinary action up to termination. Taking or sharing assessment information to help others is considered dishonest and a violation of company policy. Staff are responsible to complete training with honesty and integrity and comply with all company procedures and policies.

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    © All Rights Reserved
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    of 1

    FEBRUARY 18.

    2022

    MEMORANDUM

    Attention : All DELL Support Staff and Agent Personnel


    From : Leo Seneca, Operations Director
    Subject : Addendum on Training Update Roll out Compliance

    Team,

    As we are all aware of, the DELL Training Team rolls out training updates, training materials and activities to
    effectively cascade important information and critical developments concerning the products we support
    whenever the need is identified or is mandated by the client.

    To ensure that all DELL personnel (agents and non-agents) are strictly compliant in accessing these training
    updates and new product information modules (NPIs), the following compliance clauses will be implemented
    effective FEBRUARY 2022:

     Failure to take and stamp two training update documents in a month (training updates include
    regular and critical training updates, NPIs, Assessments, CFU, CUP, and Job Aids) without a valid
    reason or failure to take these within the allotted timeline (7 days from date of release), as validated
    through the tracking mechanism set in place, will merit a corrective action that is progressive in nature
    and will follow the specified fall off period- three (3) months for Verbal, six (6) months for Written and one
    (1) year for FINAL Warning.

     Failure of a Trainer, RS or TM to roll out a training update to the employees they are responsible for will
    merit a corrective action that is progressive in nature and will follow the specified fall off period- three (3)
    months for Verbal, six (6) months for Written and one (1) year for FINAL Warning.

     It is each employee’s responsibility to conduct their daily business with honesty and integrity. The
    deliberate and intentional passing on of information pertinent to the summative assessments to other
    support personnel not yet done with the tests for the purpose of personal advancement is a direct
    challenge to one of the company’s core values.

     Any of the above violations maybe deemed a violation of the following policies as per Alorica Company
    Handbook- Business Conduct and Work Rules, and will be grounds for progressive disciplinary action up
    to and including termination of employment after observing due process:

    3. Engaging in any form of fraud or dishonesty toward the Company.


    25. Any intentional act of wrongdoing of an unprofessional nature that relates to work.
    33. Poor attitude that is reflected in performance or disrupts the work of others.
    37. Engaging in any form of dishonesty toward Alorica.
    46. Failure to comply with Company procedures, new policies, memos and/or instruction.
     
    Please do not hesitate to approach your Operations Manager for any questions and relevant feedback about this
    matter.

    Leo Seneca
    Director of Operations
    DELL
    Joan Bajande
    CONFORME: __JOAN BAJANDE____________
    Signature over Printed name/Date

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