Ged106 A20-Reading-Seatwork M1

Case Study on Issues of Listening in a Workplace
(Word Count: 1253)
Section 1: Introduction
Communication is the most vital and critical part of being in a society that
completely applies in terms of a workplace. The usual goal of a workplace is to achieve
the objective of a great environment and flow to accomplish success for the company or
those who employ the employees (Indeed Career Guide, 2021). Hence, as Cheng
(2022) stated, excellent communication can boost co-worker relationships and
teamwork, leading to better project collaboration as the importance of communication
thus the great value of an effective one. The issue seems to be the lack of the ability to
listen and be aware of the problems from one part of the workplace, leading to another
reason for ineffective communication. Bangor AC UK (2022) stated that listening is
essential and critical in communication because it increases and enhances the ability of
a person included in a workplace to comprehend co-workers, leading to better
communication that shows the significance of studying cases and situations of listening.
Due to how this can contribute to the awareness of situations wherein verbal
communication is heard, the listening part for communication to be practical is
overlooked.
Section 2: Background Information
The lack of listening can be seen in the simplest form of an organization or the
basic unit of society which is from our family. As a family of four, I noticed that our
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communication is only effective when we state what we want to in a proper manner that
can help the other side understand and comprehend it where communication happens
as both parties can act on it. As studies confirm that people are, in fact, poor listeners
(Lee & Hatesohl, 1993) in the results that state 70 to 80 percent of us people are
communicating, there is 9 percent writing, 16 percent reading, 30 percent speaking, and
45 percent listening. The reason why it stated that we are poor listeners is despite
having the most significant percentage of doing a part or aspect of communication, we
do not have listening training, we think faster than we say, we label listening as hard
work, and that it deteriorates in time as we age are a few of the reasons why. Hence,
the difficulty of being a listener and listening first in conversations starts with how we
perceive it. I agree that we think faster; hence we tend to speak more than we listen as
we throw ideas after ideas until the conversation ends without any of the parties or sides
listening.
Moreover, as listening is one of the essential parts of communication, it might
also be true that this depends on the sex and gender of a person. The study comparing
and contrasting the sexual orientation for males and females (Gruber & Gaebelein,
1979) verifies that people are biased toward men since they are more listened to as
they speak while women, on the other hand, with the same discussion in a conversation
is listened less. Therefore, some issues occlude listening in every workplace, including
cultural distinctions, gender, language differences, and communication history. Although
older individuals have more experience than younger people, one should constantly
evaluate a speaker nonetheless of their credibility since even if their credibility is
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elevated, what they communicate is the same. The receiver will miss out on important
information. Accents make it more difficult for people to apprehend one other, mainly if
the receiver's vocabulary area is narrow. Aside from that, some words have the same
articulation but communicate various meanings, adding to the discrepancy.
Section 3: Main Answers or Solutions
As a proposed solution based on the case study, I propose that the management
and programming groups work with their crews rather than as a group. The issue arises
as a consequence of a communication meltdown. According to descriptions, the
programmers considered they were right, but the management team and the users had
radically dissimilar notions. In this case, both teams are mistaken and have lost valuable
time instead of moving forward. Because the programmers could not comprehend the
desired result and effect of the users and management, they could ask the management
team to confirm if they are on the right track at the next meeting. The management may
review the situation and clear up any misinterpretations the teams may have.
Moreover, from the unstated facts, the programmers were less attentive in the
meeting, but we can speculate that they stopped listening as soon as their
responsibilities were assigned, and because the management and programmer crews
have different goals, the programmers may have assumed that their work was done.
Likewise, the management team should avoid using jargon for programmers to engage
in the debate. In communication, inspiration is also well received since everyone should
understand if the goal and intent satisfy only the team or the entire business. As soon
3
as the programming team's efforts departed from the aim, the management team should
have voiced an objection.
As a main answer or solution, I would like to state that the programming and
management teams should work together for better and more effective communication
to happen and resolve the issue. To avoid a recurrence of this case, the programmer
team should pay close attention and concentration during the debate, and the
management team should avoid slang and keep in touch with the programmer team to
avoid losing them. If the trouble reoccurs, the programmer should question the
management team to clarify their goal and whether they are on the correct route.
Meanwhile, the management team should raise complaints or influence the
development team to rethink their task. When there is a misunderstanding on both
sides, complaining is a component of communication that should be addressed.
Section 4: Conclusion
Last but not least, I would like to state in the closing and conclusion that listening
is a critical communication ability that may make or fail a mission. The problem and
issue develop because the programmer's listening and communication skills with the
management team are lacking. Society should unite to save time and fulfill its objectives
and goals on time. Because of their various professional backgrounds, experiences,
and talents, miscommunication is widespread in the workplace, especially across
teams. A workplace should be unrestricted to questions to avoid misapprehensions and
misunderstandings and make the most use of their time. Furthermore, if every
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successful and functioning communication component is not followed, there would be
no communication that benefits all parties.

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Case Study on Issues of Listening in a Workplace

(Word Count: 1253)

completely applies in terms of a workplace. The usual goal of a workplace is to achieve

(2022) stated, excellent communication can boost co-worker relationships and

teamwork, leading to better project collaboration as the importance of communication

reason for ineffective communication. Bangor AC UK (2022) stated that listening is

a person included in a workplace to comprehend co-workers, leading to better

communication is heard, the listening part for communication to be practical is

Section 2: Background Information

communicating, there is 9 percent writing, 16 percent reading, 30 percent speaking, and

having the most significant percentage of doing a part or aspect of communication, we

Moreover, as listening is one of the essential parts of communication, it might

cultural distinctions, gender, language differences, and communication history. Although

evaluate a speaker nonetheless of their credibility since even if their credibility is

articulation but communicate various meanings, adding to the discrepancy.

Section 3: Main Answers or Solutions

as a consequence of a communication meltdown. According to descriptions, the

have voiced an objection.

Meanwhile, the management team should raise complaints or influence the

development team to rethink their task. When there is a misunderstanding on both

sides, complaining is a component of communication that should be addressed.

and goals on time. Because of their various professional backgrounds, experiences,

and talents, miscommunication is widespread in the workplace, especially across

teams. A workplace should be unrestricted to questions to avoid misapprehensions and

no communication that benefits all parties.

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