Lesson 1 - Module For English in The Workplace

Cover designed by: Mr.
Medel Valencia
MODULE FOR ENGLISH IN THE WORKPLACE (ENG WORK)
Credits : 3 units lecture (3 hours/week)

Pre-Requisite : 3rd year standing
Lesson Title: Communication and Workplace
Source Text:
1. Communication for Business and Trade, Wakat et al., Chapter 4
2. Communication Within a Company: The Minutes of Meeting. Wakat et al., Chapter 4
3. Communication Processes, Principles and Ethics, Wakat et al. Chapter 1
References:
1. Wakat et. al., (2018). Purposive Communication. Metro, Manila: Lorimar Publishing
2. Asemota, H. E. (2015). Nature, Importance and Practice of Listening Skill. British
Journal of Education. 3(7). pp.27-33.
3. Wasan, S. A. (n.d). Communication is Life: Blood of a Business Organization. Retrieved
February 12, 2021 from https://www.scribd.com/doc/20804534/Communication-is-Life-
Blood-of-a-Business-Organization
4. Indeed (2021). Active Listening Skills: Definition and Examples. Retrieved February 12,
2021 from https://www.indeed.com/career-advice/career-development/active-listening-
skills
5. Indeed (2021). 4 Types of Communication. Retrieved February 12, 2021 from
https://www.indeed.com/career-advice/career-development/types-of-communication
Objectives
At the end of the lesson, students are able to:
1. Describe the importance of communication in the field of business;

2. Extract specific information on the listening test given; and
3. Distinguish verbal and non-verbal cues through a venn-diagram.
COMMUNICATION: THE LIFELINE OF BUSINESS
Nature of CommunicationCommunication comes from

the Latin word communicare which means to share; it is
an act of conveying meaning to a person or group of
people using mutually understood symbols, gestures,
behaviors and semiotic rules. As much as communication
is acquired skills, not everyone can communicate
properly not unless they exert effort to develop and refine
their communication skill
Communication plays a significant role in a day-to-day

basis since it is used to persuade, inform, entertain and https://www.google.com/url?
motivate. It is important to develop variety of skills sa=i&url=https%3A%2F
depending on its purpose, as well as to know how to %2Fwww.liquidplanner.com%2Fblog
interpret conversation and information coming from
others. Knowing your audience and understanding how
they need to receive information is equally important as knowing ourselves.
Communication as the Lifeline of Business
In the field of work, communication is considered as a life blood of a business organization. No

organization can succeed or progress, build up reputation, and win friends and customers without
effective communication skills. As supported by Peter
Drucker (1987), without the use of communication; no
work is conceivable in an organization. The supervisor
must be the top-notch audience first, in the event that he,
is to impart well. In addition to that, in work
environments it is viewed that they possess vibrant
organizations, sensitive organizations, dynamic
organizations that are ahead of the times in their
operations, output in the form of results, outlook and
https://www.google.com/url?
sa=i&url=https%3A%2F
openness are essentially the organizations that
%2Freputationtoday.in%2Fclarity- exemplify a sound and effective communication
systems.
On the contrary to that; Poor and ineffective communication system may result in
mismanagement, bad business and sure show down. Communication can build or destroy trust
depending or use of words. A poorly worded message or talk may result in communication
breakdown.
In conclusion, a planned and well-meant communication helps in better assistance, eliminates
misjudging and questions; develops kindness, advances business and procures ideal references. It
is the way to achievement in business and exchange.
EFFECTIVE LISTENING IN THE WORKPLACE
The Nature of Listening
Listening takes up as much as 50% of our everyday

communication time; it is an ability of basic importance
in all parts of our lives–from keeping up our own
connections, to completing our positions, to taking notes
in class, to sorting out which transport to take to the air
terminal. Despite how we're locked in with tuning in,
comprehend that listening includes something other than
https://www.google.com/url? hearing the words
that are aimed at us. Listening is a sa=i&url=https%3A%2F functioning
interaction by which we sort out, survey, and react
to what we hear.
Effective Listening
Quite possibly the most basic abilities in effective communication

are active listening; building up this delicate ability will help you
construct and look after connections, take care of issues, improve
measures and hold data, for example, guidelines, methodology and
assumptions.
Active listening is the ability to focus completely on a speaker,

understand their message, comprehend the information and https://www.google.com/url?
respond thoughtfully. Unlike passive listening, which is the act of sa=i&url=https%3A%2F
hearing a speaker without retaining their message, this highly %2Fwww.nomat.com.au
valued interpersonal communication skill ensures you’re able to
engage and later recall specific details without needing information repeated.
Regardless of whether you're looking for a new position opportunity, endeavoring to acquire an
advancement or attempting to improve in your present job, improving your active listening
abilities will help you succeed. Similar as basic reasoning and resolving conflicts, this soft skill
will help increment your incentive as an employee.
TYPES OF COMMUNICATION
We use communication every day in nearly every environment,

including in the workplace. Regardless of whether you give a
slight head gesture in arrangement or present data to an enormous
gathering, communication is totally fundamental when building
connections, sharing thoughts, appointing duties, dealing with a
group and significantly more.
Verbal Communication
Verbal communication is the process of exchange of information
or message between two or more persons through written or oral
words.
https://www.google.com/url?
Non-Verbal Communication sa=i&url=https%3A%2F
Non-verbal communication (NVC) is usually understood as the %2Ftheyellowspot.com%2Fblogs
process of communication through sending and receiving wordless messages.
Activity 1
Listening Test
Instructions: After learning the importance of active listening in the workplace; Answer
the listening test that can be found on the YouTube link below, this activity will help you
enhance your active listening skills. Listen to the instructions for each part carefully. As you
answer, write down the time you have started and when you have finished. Be honest in
answering the test. (40 points)
Click on the link: https://www.youtube.com/watch?v=0JZRpKjxsBY
Activity 2
Create a Venn diagram of the Verbal and Non-verbal communication. Highlight

important information you have learned. (15 points)

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Cover designed by: Mr.

MODULE FOR ENGLISH IN THE WORKPLACE (ENG WORK)

Credits : 3 units lecture (3 hours/week)

Lesson Title: Communication and Workplace

At the end of the lesson, students are able to:

1. Describe the importance of communication in the field of business;

Nature of CommunicationCommunication comes from

Communication plays a significant role in a day-to-day

Communication as the Lifeline of Business

In the field of work, communication is considered as a life blood of a business organization. No

EFFECTIVE LISTENING IN THE WORKPLACE

The Nature of Listening

Listening takes up as much as 50% of our everyday

Quite possibly the most basic abilities in effective communication

Active listening is the ability to focus completely on a speaker,

We use communication every day in nearly every environment,

Click on the link: https://www.youtube.com/watch?v=0JZRpKjxsBY

Create a Venn diagram of the Verbal and Non-verbal communication. Highlight

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