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    1.7 Active Listening Skill

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    Ashenafi Belete Alemayehu
    Developing active listening skills involves recognizing and addressing barriers to full attention as well as using behaviors that demonstrate engagement. Effective listening is crucial for problem solving, understanding others' needs and goals, and effective communication overall. It requires removing distractions, being open and receptive without interrupting, maintaining attention through body language and patience, asking clarifying questions, and taking notes if needed.

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    1.7 Active Listening Skill

    Uploaded by

    Ashenafi Belete Alemayehu
    48 views5 pages
    Developing active listening skills involves recognizing and addressing barriers to full attention as well as using behaviors that demonstrate engagement. Effective listening is crucial for problem solving, understanding others' needs and goals, and effective communication overall. It requires removing distractions, being open and receptive without interrupting, maintaining attention through body language and patience, asking clarifying questions, and taking notes if needed.

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    1.7 active listening skill

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    Developing active listening skills involves recognizing and addressing barriers to full attention as well as using behaviors that demonstrate engagement. Effective listening is crucial for problem solving, understanding others' needs and goals, and effective communication overall. It requires removing distractions, being open and receptive without interrupting, maintaining attention through body language and patience, asking clarifying questions, and taking notes if needed.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    48 views5 pages

    1.7 Active Listening Skill

    Uploaded by

    Ashenafi Belete Alemayehu
    Developing active listening skills involves recognizing and addressing barriers to full attention as well as using behaviors that demonstrate engagement. Effective listening is crucial for problem solving, understanding others' needs and goals, and effective communication overall. It requires removing distractions, being open and receptive without interrupting, maintaining attention through body language and patience, asking clarifying questions, and taking notes if needed.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 5

    Developing active Listening Skill

    • Effective communication is heavily dependent on effective listening.


    Active Listening • An additional purpose of effective listening is to convey interest and
    respect for the other person.
    Skill • This is crucial if we are to have any ability to help solve problems and
    satisfy the other person's needs and goals as well as our own.
    Developing active Listening Skill

    developing the ability to recognize


    and deal with barriers that prevents
    you listening with full attention.
    Developing
    Active Listening effective
    Skill listening skills
    involves two developing and using behaviors
    specific steps. which help you to listen. Such
    behaviors can also serve to let the
    other person know that you are
    giving them your full attention.
    Barrier to Listening

    1. Forming a judgment or evaluation before we understand


    what is being said, or ‘jumping to conclusions’.
    Active Listening 2. Hearing what we want to hear.
    3. Tuning out a point of view that differs from our own.
    Skill 4. Formulating and rehearsing our response.
    5. Being inattentive - thinking about something else
    6. Having a closed mind- you do not want to hear what the
    person has to say.
    7. Subjective biases based on ignorance or prejudice.
    How to Improve your Listening Skill

    Stop talking • Listen openly to the other person.

    Remove distractions. • Remove anything that hinders the communication


    Active Listening
    Skill Be receptive • Demonstrate that you are prepared to listen and
    accept what the other person is saying

    Do not interrupt • Comments can wait. Do not interrupt.

    • Try to relax as any tension or impatience is likely to


    Try not to be defensive. transmit via non-verbal leakage.
    How to Improve your Listening Skill
    • Respond through your own facial expressions or body
    Maintain attention. gestures such as a nod or a smile without interrupting
    the other person’s flow.

    Be patient. • Wait until the person finishes talking

    Active Listening
    • Ask for as much detail as he/she can provide; reflect
    back or paraphrase what the other is saying to make
    sure you understand it and check for understanding.
    Skill • Paraphrase by asking short non-interrogative questions
    Ask • Use some of what the speaker has said to check your
    understanding.
    • Ask appropriate questions
    • e.g. ask the other for their views or suggestions to
    broaden your understanding of their position.

    Take note • If possible and appropriate, particularly in meetings, take


    notes;

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