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    Koru UX Assignment

    Uploaded by

    vivaan shah
    - The designer working on the scheduling tool deliverable misunderstood the workflow and it will require an additional 2 days to fix, causing a delay in sending the deliverable. - Krishna's performance over the past year has not shown substantial growth and he will need to drastically improve his performance by the end of the quarter in order to stay with the company and get a raise at his upcoming appraisal. - During conference calls with Ajay's company, users are often not briefed on agendas, arrive late, and there is a lack of RSVPs, requiring unnecessary time spent setting up calls and addressing no-shows.

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    Koru UX Assignment

    Uploaded by

    vivaan shah
    10 views3 pages
    - The designer working on the scheduling tool deliverable misunderstood the workflow and it will require an additional 2 days to fix, causing a delay in sending the deliverable. - Krishna's performance over the past year has not shown substantial growth and he will need to drastically improve his performance by the end of the quarter in order to stay with the company and get a raise at his upcoming appraisal. - During conference calls with Ajay's company, users are often not briefed on agendas, arrive late, and there is a lack of RSVPs, requiring unnecessary time spent setting up calls and addressing no-shows.

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    - The designer working on the scheduling tool deliverable misunderstood the workflow and it will require an additional 2 days to fix, causing a delay in sending the deliverable. - Krishna's performance over the past year has not shown substantial growth and he will need to drastically improve his performance by the end of the quarter in order to stay with the company and get a raise at his upcoming appraisal. - During conference calls with Ajay's company, users are often not briefed on agendas, arrive late, and there is a lack of RSVPs, requiring unnecessary time spent setting up calls and addressing no-shows.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    10 views3 pages

    Koru UX Assignment

    Uploaded by

    vivaan shah
    - The designer working on the scheduling tool deliverable misunderstood the workflow and it will require an additional 2 days to fix, causing a delay in sending the deliverable. - Krishna's performance over the past year has not shown substantial growth and he will need to drastically improve his performance by the end of the quarter in order to stay with the company and get a raise at his upcoming appraisal. - During conference calls with Ajay's company, users are often not briefed on agendas, arrive late, and there is a lack of RSVPs, requiring unnecessary time spent setting up calls and addressing no-shows.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    Scenario 1

    Steve Adams works as a Product Owner at Hedgehog Labs. You are working
    with him to design the workflow of a Scheduling tool that will allow the users
    to customize and set their shifts for the upcoming month. He and his team of
    developers are on standby to develop (front-end and back-end) the solution.
    The deliverable from your end is scheduled for EOD (today), but you realize at
    around midday that your team will not be in a position to send it as the
    designer who was working on it misunderstood the workflow and this will
    require additional 2 days to fix. Write an email to Steve about the same.

    Email

    Hi Steve,

    I hope this email finds you well. I wanted to reach out to let you know that there has been a
    minor setback with the Scheduling tool workflow deliverable that we are scheduled to send out
    today.
    It turns out that the designer working on the project misunderstood the workflow, and it will
    require an additional 2 days to fix. I apologize for any inconvenience this may cause, and I want
    to assure you that we are doing everything we can to get the revised deliverable to you as soon
    as possible.
    Please let me know if you have any questions or concerns. I will keep you updated on our
    progress.

    Best regards,
    Saurabh.

    Scenario 2
    Krishna has been working in your company and in your team for 3 years. Over
    the past one year, there has not been any substantial growth in his
    performance or contribution to the team. Krishna is due for an appraisal in 3
    months and is really optimistic about it as he is also about to get married
    later this year. The management has informed you that while he is a
    promising member of the team, he will have to drastically improve his
    performance before the end of the quarter just to stay onboard, getting a
    handsome raise will be out of the question given his inconsistent
    performance. Write an email to Krishna about his performance and setting
    the expectations.
    Email

    Hi Krishna,

    I hope this email finds you well. I wanted to reach out to discuss your performance over the past
    year. While you have been a valuable member of our team for the past three years, I have
    noticed that there has not been any substantial growth in your performance or contribution over
    the past year.
    I understand that you are due for an appraisal in 3 months, and that you are optimistic about it.
    However, I want to set the expectation that given your inconsistent performance, getting a raise
    will be out of the question. In order to stay onboard with the company, it is essential that you
    drastically improve your performance by the end of the quarter.
    I understand that you have a lot going on, including your upcoming wedding, but I want to
    assure you that we are here to support you in any way we can to help you succeed. Please
    don't hesitate to reach out to me if you have any questions or concerns.

    Best regards,
    Saurabh

    Scenario 3
    Ajay works as a Sr. Business Analyst at Citrus Telecom who is a key customer
    for you. Ajay is in-charge of facilitation at Citrus and helping you with the
    recruitment of users and making stakeholders available for reviews.
    Your team has complained that:
    a. Users who come on the call are not often briefed on the agenda
    which requires the moderator at your end to set the agenda for 8 to
    12 back to back sessions that may be conducted in a series.
    b. They arrive 10 to 20 minutes late and are often not versed with how
    the conferencing (GoTo Meeting) is to be used.
    c. You do not receive a confirmation on the calendar invite from the
    attendee or Ajay which means you learn about a no show once a call
    has already started.

    Maintaining a good rapport with him is essential for the long-term work
    relationship. However, you can’t afford to have him take your or team’s time
    for granted. You have frequently seen Ajay pass the blame and raise
    escalations to the product team for the small issues, unfortunately, there is
    nobody else at his end that you could coordinate with instead. Write an
    email to Ajay expressing your and your team's concerns.
    Email

    Hi Ajay,

    I hope this email finds you well. I wanted to reach out to express my concerns about some of
    the issues we have been experiencing during our conference calls.
    Firstly, I have noticed that the users who come on the call are not often briefed on the agenda,
    which requires the moderator on our end to set the agenda for 8 to 12 back-to-back sessions
    that may be conducted in a series. This is taking up a significant amount of our time and
    causing unnecessary delays.
    Additionally, we have noticed that the attendees often arrive 10 to 20 minutes late, and are not
    always familiar with how to use the conferencing software (GoTo Meeting). This is causing
    further delays and hindering our ability to effectively collaborate.
    Finally, we have not been receiving confirmation on the calendar invites from the attendees or
    from you, which means we only learn about a no-show once the call has already started. This is
    frustrating for our team and makes it difficult for us to plan our schedules.
    I understand that maintaining a good rapport with you is essential for our long-term work
    relationship, but I also cannot afford to have our time taken for granted. I hope you can
    understand my concerns and take steps to address these issues going forward.
    Please let me know if you have any questions or concerns.

    Best regards,
    Saurabh

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