CBE zenbaba branch 2022

COLLEG OF BUSINESS AND ECONOMICS

DEPARTMENT OF MANAGEMENT 4TH YEAR
PRACTICAL ATTACHMENT REPORT ON COMMERCIAL
BANK OF ETHIOPIA BAHIRDAR CITY ZENBABA
BRANCH
PREPARED BY TESFA YALEW
ID NO ------- 12O5000

August 2022 ---- September 2022(CBE zenbaba branch).

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Acknowledgements
First of all my deepest thanks goes to almighty god for his endless help and
make me to stay in life to this day and enable me to complete my internship. I
also would like to express my deepest gratitude to zenbaba branch manager Mr.
Amar Alemayehu and my department head (instructor Genet Tads’)for his
enthusiastic support from the preparation until the final discussions of this
internship with frequent follow up my activities and guide me. I am greatly
thanks for my family they had been assisted my schooling life and to give advice
how can I goes with my planning activity to finish my academic schooling in this
university .finally I would like to acknowledge all individual and institutions that
have helped me materially and morally during the preparation of this paper

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Executive summary

Generally the objective of this practical attachment is to assess the zenbaba

branch CBE on the performance measurement. The extent which zenbaba CBE
is realizing its visions and missions and performance of the organization in
relation to its objectives. To increase student's knowledge and enable student to
compare what have learnt so far in class and what have experienced in the
practical. To produce well qualified, self-reliant, active, change agent and real
problem solver student. in addition ,the other objective is to investigate equal
participation of zenbaba CBE with other Bank to it realizes to its visions,
missions and objective. not only limited to this but also emphasis the problems
faced by student while performing the practical attachment. Thus, practical
attachment suggests solutions and some of policy implication toward reducing
the problems based on finding.

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Table of Contents PAGE

Acknowledgements......................................................................................................................................i
Executive summary.......................................................................................................................................i
Abbreviation...........................................................................................................................................iv
Chapter one: Introduction.......................................................................................................................1
1.1 Background of the Commercial Bank of Ethiopia..............................................................................2
1.1.1 CARDINAL ISSUES (Mission, Values, Vision and Objectives) of the Commercial bank of
Ethiopia.................................................................................................................................................3
1.1.2 Mission....................................................................................................................................3
1.1.3 Values......................................................................................................................................3
1.1.4 Vision......................................................................................................................................3
1.2 Objectives....................................................................................................................................3
1.2.4 The Governance and organizational structure of CBE........................................................5
1.2.5 Products and Services of CBE....................................................................................................7
1.3 Significance of the internship...................................................................................................8
It helps students’ to develop decision making skills, critical thinking skills, increased confidence and
self-esteem...............................................................................................................................................8
2.1.1 The Major Duties and Responsibilities assigned for me at the Branch.............................9
2.1.2 Performance Evaluation of My Activities (internship)......................................................9
2.2 Challenges and Problems encountered on the job and remedial measures.......................9
2.2.1 Suggested solution and way forward for attachment.........................................................10
2.2.2 challenges and problems of Bahir dar zenbaba branch and suggested solution...10
2.2.3 Strength, Weakness, (SW)Analysis of the CBE....................................................................11
2.3. Learning experience...................................................................................................................12
CHAPTER THREE Conclusion and Recommendation...............................................................................12
3.1 Summary of the Attachment......................................................................................................12
3.2 Conclusion.....................................................................................................................................13
3.3 Recommendation.........................................................................................................................13
References.............................................................................................................................................14

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Abbreviation
CBE ------------------------------------- commercial bank of Ethiopia

SW ----------------------------------- Strength, Weakness, Opportunity and Treat

ATM ------------------------------------- Automatic teller machine

CATS-------------------------------------------Customer account translation system

IFB -------------------------------------------------Interest Free Banking

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Chapter one: Introduction

This report is a short description of my one month’s internship carried out in commercial
bank of Ethiopia in zenbaba branch. The internship was carried out within the
organization zenbaba 2014 since I am interested in CBE; the work was concentrated near
menaharia in Bahir dar zenbaba branch.

I started internship program on August 10/12/2014 E.C continue up to September

05/01/2015 E.C when I first did my internships. I started doing the expenses and income for
clients and getting clients to open CBE birr. I also used to get customers to open new bank
accounts and use ATM services.

At the beginning of the practical internship I formulated several learning goal which I
wanted to achieve.

To understand the functioning and working condition of a governmental organization.

To see what is like to work in a professional environment.

To see if this kinds of practical work is possibility of my future carrier skills.

To use my gained and knowledge.

To see what skills and knowledge I do need to work in a professional environment. To

enhance my communication skills.

To get experience (collect) data in an environment that is unknown for me.

This practical internship report contains my activities that have contributed to achieve a
number of my started goals in the following chapter a description of the organization CBE
and the activities given. After this reflection on my functioning the unexpected
circumstance and the learning goals achieved during the internship are described.

Finally I give a conclusion on the internship experience according to my practical learning

goals.

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1.1 Background of the Commercial Bank of Ethiopia

Commercial Bank of Ethiopia, Bahir dar zenbaba branch is located at Amhara Regional State,
around Addis Ababa Amhara region Bahir dar town. It far 563 KM from the capital city of
Ethiopia, Addis Ababa.

The branch was opened on March 2015 under to provide banks products and service to the
society.

The branch opened based on mainly the Industries and altruism places around the town and next
to this based on agricultural products. As we know Bahir dar towns so that.

 The history of the Commercial Bank of Ethiopia (CBE) dates back to the establishment
of the state bank of Ethiopia in 1942.
 CBE was legally established as a share company in 1963.
 In 1974, CBE merged with the privately owned Addis Ababa Bank. Since then, it has
playing significant roles in the development of the country.
 Pioneer to introduce modern banking to country.
 It has more than 1,340 branches stretched across the country and has opened four
branches in South Sudan.
 Currently CBE has more than 20 million account holders and the number of mobile
banking and internet banking subscriber’s reached more than 1,736,768.
 . Active ATM card holders reached more than 6.4 million. 2,524 ATM machine and
9,384 machines were available.
 It was strong correspondent relationship with more than 50 renowned foreign banks like
comers Bank A.G., Royal bank of Canada, City Bank, HSBC Bank……….
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 CBE has a SWIFT bilateral arrangement with more 700 others banks across the world.
 CBE combines a wide capital base with more than 33,000 talented and committed
employees.
 Pioneer to introduce Western Union Money transfer service in Ethiopia early 1990s and
currently working with other 20 money transfer agents like Money Gram, Atlantic
International (Bole), Xpress Money….
 CBE has reliable and long standing relationships with many internationally acclaimed
banks throughout the world.

1.1.1 CARDINAL ISSUES (Mission, Values, Vision and Objectives) of the

Commercial bank of Ethiopia

1.1.2 Mission

The bank highly committed to best realize stakeholders needs through enhanced financial
intermediation globally and supporting national development priorities, by developing highly
motivated, skilled and disciplined employees as well as state of the art technology.

The bank strongly believe that winning public confidence is the basis of it success.

1.1.3 Values

 Corporate citizenship.
 Customer Satisfaction.
 Quality service.
 Innovation.
 Team work.
 Integrity .

1.1.4 Vision
The vision of the bank is to become a World-Class Bank by the year 2026

1.2 Objectives
 To contribute to the general economic development efforts of nation
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 Enhance growing market share

 Expanding the bank’s capital base
 Ensuring excellence in customer services
 Provide differentiated, varied and value added banking services ,
 Maximizing profitability through increased efficiency
 Increasing employee satisfaction and developing their skills

1.2 .1 OBJECTIVES THE OF INTERNSHIP

An internship provides a variety of benefits for young workers who want to broaden their chances for
landing a job and jump-starting their careers. Internships give you a taste of what a profession is like,
help you build your resume and let you meet people who can help you in your career.

1.2.2 THE GENERAL OBJECTIVES

The primary objective of the internship is to generate a thorough understanding of the workplace
relationship, performing of the activities and engaging oneself in the working environment. In a
way, it was more to get practical implication of all the studies, theories that I had acquired so far.
This would help me to pave a way towards growth in my academic as well as personal
development.
1.2.3 The specific objectives
Apart from general objectives, the specific objectives are highlighted below:
 To acquire exposure in the working environment resulting in the development of practical
knowledge, confidence and diplomacy
 .To learns and applies theoretical knowledge practically in the workplace.
 To develop interpersonal, managerial and communication skills.
 To come up with the possible strategies to gain competitive advantage.
 To be a valuable asset for the organization by contributing positive aspects.
 To fulfill the partial requirements for the bachelors of art management programs.

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1.2.4 The Governance and organizational structure of CBE

Branch Manager

cusromer service
manager

Branch Customer
Accountant chief cashier
Auditor service officer
.

Branch Manager- he performs over all controlling activity of the bank.

Customer service manager- assists branch manager and invite new customer.

Accountant- performs payment to customer and he performs payroll activities.

Branch auditor- checking of book balance and ensuring error free book of account.

Chief cashier- ensuring compliance with daily cash holding limit of branch.

Customer service officer- they pay and receive money from client.

The bank has a process oriented corporate structure and each process headed by a process owner
and the Management of the bank reports to the President. The bank performs its operations
through its Core and Support Process.

Core process:- this process consists of three sub-processes

A). Customer Accounts and Transaction System (CATS)

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This process is responsible for managing and follows up of the accounts of its customers and
transaction services.

B). Trade Services

This process is responsible for all international banking operation of the bank.

C). Credit Services

This process involves in all credit related issues of the Bank

Support Process:- this process consists of differnt sub-processes

A). Corporate Human Resource (HR) process

 Develop HR strategy, policy and procedure;

 Employs and develops existing and future human resources of the bank
 Handles various employee services such as payroll, pension, and health care.

B). Information System (IS):-This process is responsible for

 Data processing and information management;

 System development and customization;
 Network configuration and setup;
 Software and/or hardware procurement;
 Implementing IS quality and change management .

C). Facilities Management: - This process is responsible for the following major tasks

 Procurement of goods & services;

 Construction of buildings;
 Maintenance of buildings, vehicles and office equipments;
 Providing transportation service for the other bank organs; and
 Disposal of used assets

D). Finance

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Responsible for all accounting & finance related issues

E). Business Development

This process is responsible for

 Conducting research on various issues;

 Building the image of the bank;
 Awareness creation on services and products;

F). Risk and Compliance Management- This process is responsible for-

Identifying, analyzing, evaluating and proposing risk treatment options;

Ensuring a state of being in accordance with the banks policies, procedures and practice with all
of the applicable laws, regulations, code of conduct and standard of good practice.

1.2.5 Products and Services of CBE

Commercial Bank of Ethiopia provides various products and services to its customer and has
launched various types of products and services by targeting various and specific segment of the
society. The following are some of the products such as

-Deposit products: - it includes Saving Accounts, Women Saving account, Minor saving
account, and Youth teen saving account, Youth saving account,

-Commodity Exchange Account: - it includes Member Pay-in, Member Pay-out, Member

clearing pay-in, Client pay-in, Client pay-ou .

-Credit Products & Services: - short, medium & long term loans

-Trade Service Products and Services: - it includes import & export related services such as
documentary letter of credit, cash against document, letter of credit advance payment.

-Foreign Currency Accounts

-Diaspora Accounts- Includes current account, fixed deposit, Non-transferable saving account.

-Incoming Money Transfer

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-Outgoing Money Transfer- such as ,Non-transferable account & local currency.

-Interest Free Banking (IFB) Products.

1.3 Significance of the internship

There are a lot of significant of practical attachments for the students, university and for
society. Some of the significances are listed below:-

 Practical attachment gives students the opportunity to apply the knowledge and skill
they have acquired on campus in a real-life work situation.
 It enables student to be familiar with practical work when they complete their
academic year;
 It develops student’s research making skill.
 It develops student’s skill to solve challenges or problem that they faced during
academic year or their practical work;
 It enables employers to recruit graduates familiarized with practical work
 It enhances employability skills of the students.

It helps students’ to develop decision making skills, critical thinking skills, increased confidence
and self-esteem.

CHAPTER Two: THE IMPLEMENTATION OF INTERNSHIPS

2.1 Activity’s conducted.

During the internship period I did various activities, some of those activities are

 Opening of customers account within the bank.

 Opening mobile banking and CBE Birr account for customers.
 Activate customer's ATM.
 Checking documents.

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2.1.1 The Major Duties and Responsibilities assigned for me at the Branch

This practical attachment is intended to assimilate the practical aspects of acquired theoretical
knowledge that puts student on the stronger base. During my practical work time I was assigned
the following duties and responsibilities and the assignment that was assigned for me varies from
week to week in order to acquire general knowledge about the work process of the branch. The
following are major duties and responsibilities assigned for me:-

 Process customers account opening and ensure the correctness of account opening
documents and opened accounts;
 produce periodic report (daily, weekly& monthly)
 Complete various duties assigned.

2.1.2 Performance Evaluation of My Activities (internship)

Practical work enabled me to assimilate practical aspects of theoretical knowledge that I acquired
in the class. From practical work I am experienced with office manner, workflow and customer
handling. I accomplished the tasks that I assigned in the branch with a good performance and I
was evaluated by the branch manager as per the CBE performance management system.

Performance evaluation system of the bank depends up on the nature of duties and
responsibilities assigned for the performer. Accordingly the performance of my activities
depends up on the nature of duties and responsibilities assigned for me.

2.2 Challenges and Problems encountered on the job and remedial measures

Since I am fresh for the job I have faced various challenges during the practical work. Some of
the problems that encountered me during the practical work time are summarized below:-

 Lack of knowledge about the office manner of the bank: - at the beginning time of the
practical work I have a little knowledge of the manner of the bank like wearing &
working time.
 Lack of knowledge about the work flow/process of the bank
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 Lack of knowledge about the function of office materials/equipment

 Lack of knowledge about the rules & directives of the bank
 Lack of skills about the customer handling of the branch
 Lack of computerized working system.
 Shortage of additional working material for trainers like chair, computer.
 Some of the employees are afraid to give files and sharing their experience.

 Time constraint- the duration is not enough to cover all work processes.
 Budget constraint- the budget provided by university is not sufficient to cover
attachment cost
 The linkage between university and the organization that I conducted practical
attachment is not strong
 Negative thinking towards student’s practical work.

2.2.1 Suggested solution and way forward for attachment

 The duration of practical work should be increases.
 my family should increase budget for practical attachment
 Making awareness about student’s practical work.
 Reading and understanding various documents like CATS Procedure, various Memo
and Manuals related with the bank workflow/process.
 Asking senior staffs and manager / supervisory about the workflow, office manner,
and related issues
 Reading various books and materials from other sources

2.2.2 challenges and problems of Bahir dar zenbaba branch and suggested solution

 Frequent electric power failure and weak network system.

 Size of the office is small-like most of CBE branches the building of the branch is rented
from private and is not enough to provide service.
 Lack of awareness of customers about CBE.
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 Small number of Employees.

Suggested solutions

 Substitute generator power when the electric power failed.

 Giving awareness for the customers
 Increase the number of employees etc.

2.2.3 Strength, Weakness, (SW)Analysis of the CBE

Like any financial organizations Commercial bank of Ethiopia can also be affected by changing
environment. Therefore, it is necessary to know SW analysis of the bank. It provides a strategic
SW analysis of the bank business and operations. The following are some of the SW analysis of
CBE:-

Strength of CBE-

 Strong corporation between management and employees

 By innovating new technology increase its profitability from time to time
 Good efficiency and ethical conduct of staffs
 The organization makes good relationship with other local banks and 50
foreign banks
 It’s give training for its employees to improve their profession
 The bank has qualified and experienced management who done the activity of
the bank very well.

Weakness: -

 Some workers of the bank not give service to the customer properly
 Weak information and file management of some workers
 Sometimes there is big connection problem that makes customer angry
 There is some inefficiency material like chair tables and computers for trailing staffs

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2.3. Learning experience

The rational basic reason of practical attachment is to produce highly qualified citizen in country,

developing in there competencies in the organization to make student to expose into actual

working environment and to familiarize with cost perspective employees.

 I develop an ability to do a given work practically without any frustration.

 I Improved my ability of understand working procedure.
 Initiative- how to have the motivation to take the initiative and creative.
 Responsibility- we developed how to be responsible for my actions and understand the important of
responsibility.
 Creativity- we developed a sense of creativity, innovation and visibility.
 Communication- we developed the ability to communicate my ideas network and connect with others.
 Leadership- we developed the ability to develop the leadership and be in of a project or company.
 Problem Solving- we developed the ability to solve simple or complicate I have known how to creatand
collect information.
 To form contracts and maintain relationship
 To express personals needs and understand the needs of others
 To make decision and solve problems
 To anticipate and predict behavior
 To improving formae good relation and communication

CHAPTER THREE Conclusion and Recommendation:

This part summarizes the findings, discusses the conclusions drawn from the study, and provides
recommendations.

3.1 Summary of the Attachment

The main objectives of this attachment was to give students the opportunity to apply the
knowledge and skills they have acquired on campus in a real-life work situation, to expose
students to a work environment, common practices, employment opportunities and work ethics
in their relevant field, to strength linkages between university and employers, and to identify
challenges and problems that students will face on the job after they complete their academic
life.

Organizational background, its mission, vision and values, organizational structure, SWOT
analysis, and various challenges and problems that affect organization at current time of CBE has
investigated in the attachment.

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CBE has largest commercial bank in the country and it has huge capital and skilled manpower
and more than 1340 branches stretched across the country. The organization has the capacity and
willingness to contribute to economic growth of the country by mobilizing resources of the
country.

Various challenges and problems that faced organization in general and CBE Zenbaba branch
particularly in current time has investigated. Some of the challenges of CBE that indicated above
are inflation, lack of infrastructures, lack of awareness about the banks product and service and
competitive environment. In addition to that offline system, frequent electric power failure and
small size of the branch are the major challenges of CBE Zenbaba branch.

3.2 Conclusion
The attachment ascertains that creating strong relation between university and employers has
great advantages for students, university and generally for the society. Many Ethiopian higher
education institutions do not create practical attachment chance for their students. Rather they
focused on teaching theoretical part and that creates challenges for the students in their
employment after they complete academic life.

On the other hand many challenges and problems observed in the organizations where the
practical attachment was conducted and knowing challenges and problems of organizations may
develop problem solving skill of the students. Therefore, conducting practical attachment is
important for students, university, employers and for society generally.

3.3 Recommendation

Based on the findings of the practical attachment, the following are recommended for the
concerned organizations:-

 The university should increase duration time of the practical attachment;

 Service excellence is useful for CBE to compete with private banks. The bank should
expand modern banking service specially E-banking service to its customer;
 CBE should give due attention for research and development;
 CBE should take action to mobilize and collect resources from growing economy of
the country;

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 The university should provide adequate budget for practical attachment;

 The university should strength linkages with organizations where the attachment
conducted;
 The university should give orientation/induction about practical attachment to their
students. It enables students to become pre-oriented about practical work
environment.
 Like other private bank CBE should pay better salary to its employee due to employee
satisfaction is one among the values of the bank, in addition to that better salary may
reduce skilled and experienced employee flow to private bank.

References
Mudaye Neway Vol.6 No. 1 February 2016

CBE Profile Manual 2015

African Union (2007), strategy to revitalize technical and vocational education and training

(TVET) in Africa, Addis Abeba: Final Draft. Bureau of the Conference of Ministers of
Education of the African Union (COMEDAF II+)

Customer Accounts & Transaction Service Procedure Draft (Revised Procedure) February 2012

CBE Annual Report for 2015/16 Budget Year

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