THE UNIVERSITY OF BAMENDA

HIGHER INSTITUTE OF TRANSPORT AND LOGISTICS

DEPARTMENT OF LAND TRANSPORT

INTERNSHI
P REPORT
HANDBOO 1
BY ATECHI MORGAN NJUACHA (UBa 8R0078)

SEPTEMBER 2019

I
 INTERNSHIP
REPORT

DEDICATION

This book book is dedicated to the loving memory of my late friend Tume Kelvin S.T.

ACKNOWLEDGEMENT

It is with great respect and gratitude for my teachers, lecturers, sponsors, guardians
and parents that I write this book, to serve as prove of my faithfulness to my
commitments to my academic work. This would not have been possible without the

II
help of:

1. Mr Momo Maurice

2. Mrs Nkeng Theresia and

3. Mr Atechi Clement

Last but not the least, I thank the lord for granting me the grace to strive through these
hard times, and be able to write this book.

TABLE OF CONTENT

 Dedication……………………………………………………………………III

 Acknowledgement……………………………………………………………III

 List of figures…………………………………………………………………V

 Introduction……………………………………………………………………VI

 Company information…………………………………………………………VII

III
 Weekly summaries……………………………………………………………XVII

 Conclusion………………………………….…………………………………XX

 References…………………………………….……………………………….XX

LIST OF FIGURES

 Fig1.1………………………………………………………………………VII

 Fig1.2………………………………………………………………………VIII

 Fig 1.3………………………………………………………………………VIII

 Fig 1.4…………………………………………………………………….…IX

IV
 INTRODUCTION

A report on my internship carried out at Amour Mezam during a period of 5 weeks,

lasting from early August till mid September. The internship was carried out in these
departments;

1. Classic services

2. Parking store

3. Mail services and

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4. The programming office.

The well organized structures as compared to other travel agencies, coupled with the
fact that it is close to my home is the reason why I choose to spend my internship
period at Amour Mezam.

During these 4 weeks of internship, I was trained in the above departments in the
company, of which I now believe I have mastered not only how to work in these
sectors, but also how these sectors work together to form 1 big organization, as the
company can’t be what it is now without all the departments it has.

The attitude and collaboration within the workers, and also between them and the
passengers is very good and motivational, as everyone knows his or her place and is
treated accordingly, without any discrimination. Details of this internship can be
found in the later parts of this report.

COMPANY INFORMATION

Amour Mezam company limited is a travel agency, solely based on transportation by

land, created in 1998, some years after the creation of Amour Mezam Express. It
transports thousands of passengers each year to about 13 different towns nationwide.
It is well known for it’s quality and safety. It carries out the following services;

1. First class travel

2. Regular travel

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3. Mail and parcel services

4. Bus rental.

Amour Mezam was founded in Bamenda, and it is still its head quarter till date. The
company can be reached through any of the bellow listed methods:

1. Telephone; +237233363755 or +237233028183

2. Address; Bamenda, opposite PMI mile 2 Nkwen

3. E-mail; [email protected]

The organization(staff) of Amour Mezam company limited is as follows;

SUPERVISEUR
GENERAL

DIRECTEUR
GENERAL

GD Adj.

CHEF CHEF CAF CHEF DEX CHEF DAA CHEF DMT

DAC

Fig 1.1
DGA = DIRECTEUR GENERAL ADJOINT
CHEF DAC = CHEF ADMINISTRATION ET CONTROL
CHEF CAF = CHEF COMPTABILITE ET AFFAIRES FISCALES
CHEF DEX = CHEF DEXPLOITATION
CHEF DAA = CHEF DEPARTEMENT ACHATS ET APPROVISIONEMENT
CHEF DMT = CHEF DE DEPARTEMENT MAINTENANCE TECHNIQUE

CHEF DAC CHEF CAF

CONTROLEUR
PRINCIPAL

CHEF CHEF COMPTABLE

CONTROLEUR
AFFAIRS PERSONNEL
VIIGENERAL
 Fig 1.2

CHEF DEX CHEF DAA

CHEF CHEF
COORDINATEUR
INFORMATIQUE D’AGENCE

CHEF CHEF CHEF COURRIERS CHEF

CAISSE ET COLIS ACHAT CHEF
PISTE
APPROV CONSO-
MATION

Fig 1.3

Chef DMT

A/Chef
DMT

CHEF Accueil VIII Chef Chef Chef

et Depannage mechanique Tolerie Electricien
General
 Fig 1.4
CHEF DEP = CHEF DEPANNAGE
GB = GRAND BUS
PB = PETIT BUS

During my 1 month internship period at Amour Mezam, I was taught (trained) in the
above listed departments I.e;
1. classic bus services
2. Parking store services
3. Mail services and
4. Programming
I wasn’t trained in all the fields due to lack of time, and also because of the long
periods of ghost town which interrupted. Not withstanding, the following contains
what I learned in the above fields:

CREATION AND OBJECTIVES OF THE PROGRAMATION

OFFICE

This programming office was created since April 2008

OBJECTIVES:

 To stop disputes between drivers, because they do not program themselves, but

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 receive the program from here.

 To put order in loading and offloading of buses or vehicles by programming the

buses and drivers.

 To orientate customers and workers.

 To inform the Amour Mezam hierarchy or administration of the movement of

drivers and buses.

 To distribute bus’ documents, and issue some documents (not personal

documents).

 To inform the government through the transport office about the rotation of
drivers by presenting the archives or the departure documents, and they control
us.

 Each vehicle has 2 drivers, with at least 24hours rest after a journey.

WHAT CUSTOMERS BENEFIT FROM THIS OFFICE

 It permits the customers to identify the driver or bus, in case of any problem
along the journey.

 It permits the passengers to recover their luggage in case of missing or forgotten

items.

 It informs the passengers in case of any delay or postpone of journey (The

company is not responsible for missing unregistered items e.g goods given to
drivers by individuals.)

 In case of any delay, the company can suggest a another bus as the next best
option, if they want a reinvestment of their money.

METHOD OF PROGRAMMING

Here, we program both buses and drivers

1. Departure : we have one register to record to record outgoing drivers and buses,

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bearing the date, the bus number, the destination, the names of the driver and motor
boy, and the observation. All of these are place under their respective columns.
Drivers are been programmed based on physical (physically stable, no injuries), and
moral faculties. Before the driver embarks on the journey, he must have his personal
documents with him I.e ID card, and driving license, and must not have been
suspended by the company.

 A driver who is on hire can not be programmed. He must finish the time of his
hire, and have adequate rest before he can be programmed for any journey

 Drivers must have at least 24 hours rest before embarking on a journey.

 No driver must be drunk or mentally ill. He must not be nervous or angered

before a journey, because he can cause disaster.

 All vehicles to be programmed must be in good conditions technically, meaning

any vehicle with a fault or breakdown can not be programmed (we are in daily
contact with our technical departments, to confirm the efficiency of any bus. We
either call or go to the garage to check the state of the buses.)

 Vehicles with expired documents, or incomplete documents can not be

programmed.

 We also have to ensure that each vehicle upon arrival is clean, and consumes fuel,
to prepare it for its next journey.

2. Incoming vehicles:

We have a register to record incoming buses, bearing the date of arrival, the origin,
the bus number, names of driver and motor boy, and the observation, and are recorded
in order of arrival.

In the column of observation in case where the bus registered had breakdown, the
buses number of the bus that did the replacement is written, along side the name of
the driver and bus boy of the replacement bus. This is done to avoid problems tracing
of forgotten goods. This column is also to indicate if a bus that made a registered trip
has been hired.

DOCUMENTS NEEDED FOR A BUS

 Transporter’s license, category 2: This is issued to individuals. It is a legalized

document that expires after 3 months. Category 1 is for use within a town e.g

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 taxi, category 2 is for inter-urban transport, category 3 is for use within the
country, category 4 is for use within a region. This document is owned by
individuals, but can operate any vehicle.

 Vehicle registration certificate (carte grise): This is the birth certificate of the
car, bearing all the information about the car.

 Insurance ( carte rose): This insurance card covers the driver, vehicle and
passengers in case of any accidents or damages, the company takes care of the
problem and later go to the insurance company to recover the money.

 Road worthiness certificate: This is like the vehicles medical certificate, to

ensure that the vehicle is in good condition to work. After every 3 months, the
vehicle must be taken for a new check.

 Debt clearance ( certificate fatang): This is issued by the taxation office. Each
business operation in an area needs to pay a tax, and each vehicle has a particular
tax.

 Parking fee: A fee that is issued by the council, which enables and gives you
authorization to park on their land. One parking fee paid is valid in all their
councils, and it is valid for 6 months.

 Publicity or advert tax: this tax is paid to advertise the company. It is issued by
private companies, authorized by the government.

 Axle tax: This is tax issued for vehicles above 35 seats, and trucks. This is
predicted by their weight, because they are the ones that cause more damage to
the road, compared to the small vehicles.

 Chart of road public transport (carte blue): This has the same function as
transporter’s license, but it is issued for each vehicle. It indicates all the
destinations where that vehicle goes to, and it is valid for one year. You can not
have a chart of road public transport without a transporter’s license, because they
bear the same authorization number.

The insurance cannot cover you without a carte blue, which means that you were not
authorized to travel out of that town, and the insurance cannot also cover you without
a viste technique, because you have not prove that your vehicle is in good condition.

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AMOUR MEZAM PARCEL SERVICES

This office sends and receives parcels that are larger than mails, acceptable by the
mail service of Amour Mezam.

SENDING PROCEDURE

1. The sender is required to input the following information on a file:

 Sender’s name and telephone number

 Receiver’s name and telephone number

 Description of parcel to be sent

 Destination of the parcel

 The value in monetary terms of the parcel

 Time and date of deposit

 Signature

2. The person in the office will then examine the parcel and charge the sender,
putting into consideration the following:

 The size of the parcel

 The value of the parcel

3. If the sender accepts the sending fee, then the receiver’s name will then be
registered in the bordereau (sending list), which consist of the following information:

 Number of parcels

 The receiver’s name

 Reference number

 Nature of the parcel

4. A sticker is then prepared and attached to the parcel either with a tape or stapler,

XIII
depending on which is more convenient. The sticker contains:

 Sending time and date

 Destination of parcel

 Reference number

 Sender’s name and telephone number

 Receiver’s name and phone number

 Number of items

 Company logo

 Telephone number of the various terminals under Amour Mezam

5. A receipt of payment is then issued, which contains the following:

 The destination

 The sending date

 The reference number

 The sender’s name

 Receiver’s name

 Description of parcel

 Amount paid to send the parcel

 The agent’s signature

 Company logo

6. The cargo are then loaded onto a specific compartment of the bus, which is
reserved for the express parcel post service only.

7. A manifest of all cargo sent is then prepared by the agent in the office, signed and
sent to the destination town through the driver of the vehicle.

The vehicle’s matriculation number is always added to the manifest.

XIV
 AMOUR MEZAM PARKING STORE SERVICES

This is the most straight forward service which Amour Mezam offers. Here,
passengers wishing to travel can drop off their luggage, and it is been watched over by
those at the parking store till when ever the person or his/her representative comes for
it. The procedures are as follows;

Dropping

When a passenger comes with luggage to drop off, he/she is issued a ticket
indicating how many bags he/she dropped off, and a ticket is equally attached to all of
the bags. The tickets contain:

1. the number of bags dropped off

2. the dropper’s phone number

3. The date the luggage was dropped, and

4. The amount to be paid.

A bag cost 200FCFA, so the amount paid is simple the number of bags dropped
multiplied by the 200FCFA. These tickets have a validity of 3 days, after which they
must be renewed, if the owner decides to allow the bags there. Luggage which no 1
comes to claimed are parked at a section in the parking store, depending on how long
they have made there. Luggage from company vehicles that were involved in
accidents are also kept here to be identified by the owners. Cargo that has stayed too
long I.e about 15+ years are usually given out to the needy or burnt.

RECEIVING

Anyone who wishes to receive luggage from the parking store has to present the
issued to his/her upon depositing. The ticket is used to verify the bags dropped off by
the person, after which it is kept inside the register. All the tickets cut must be
registered in this register.

Cargo sent through the driver are also usually dropped off here too. Cargo sent by or
to a worker at Amour Mezam must not necessarily be registered. If the tickets expire
before the owner comes to claim it, he/she has to compensate those at the parking
store.

MAIL SERVICES

This is where people(not necessarily a passenger) come to send or receive mails or

any thing that can fit in an envelope to or from different parts of the country. The
process is as follows

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Sending

1. When a customer comes to send a package, the package is 1st assessed, and the
price is given, which is usually non-negotiable, and it depends on the content of the
envelope.

2. After this, the name of the receiver name is then entered into the register, together
with the date, and reference number. A brief description of the package is also entered
in the register.

3. The reference number is also written on the back of the envelope, which is properly
addressed to the receiver. The reference number is in chronological order, and there
are different registers independent of each other for different regions.

4. The packages are then placed in an iron box and locked, only to be opened at its
destination. These boxes arrive in the morning with the 1st bus from each region, and
leave every evening with the last bus to each region.

5. The ticket is then given to the sender, with the reference number on it as prove of
the transaction

RECEIVING

1. when these boxes arrive, they are opened and arranged in order, following the order
of the reference numbers, and are registered in another register.

2. When a customer comes to claim a package, their name or reference number is

asked, and cross referenced with those in the register.

3. When found, their ID card number is filled in the register, just besides his/her
name, and then the date is also filled, and the customer is asked to sign before he/she
can receive the package.

Packages being sent by any staff of Amour Mezam is sent for free, and carries a
special inscription.

CLASSIC BUS SERVICES

This is the most used service in the company, as hundreds of customers travel on a
daily bases. This is where people come to purchase travel tickets for regular buses.
The procedure is as follows;

Customers come and form a queue in front of the cash box designated to the dispersal
of travel tickets to their desired region, the date and ID card number is filled, and a list
containing the available seats is handed to the customer, which then chooses his/her
seat before it is filled in the ticket, the car number, destination, point of takeoff, and
time of take off are also filled, after the customer has paid for the ticket, as the
principle of “payment before service” is heavily applied here.

XVI
Every person 4 years of age and above is required to obtain a ticket in order to travel.
Complications often come up here, as buses may get bad before their time of takeoff,
and passengers become confused as to which bus they are to enter, or a mistake on the
bus numbers, or someone misses his/her bus. All these mix ups are been solved by the
powers that be in the company.

The VIP/First class services functions in the same way as the classic bus services, the
only difference is that the buses of VIP are a lot more comfortable, and the 1st class
buses which only go to the nation’s capital every morning is not only comfortable and
grands free access to the internet, but it is also the most expensive bus.

At the end of the day, the tickets are used to fill the Bordereau(the register used inside
the boxes) and the number of tickets counted and multiplied by the amount per ticket,
then the money is counted as well to make sure everything is balanced. The money
and the tickets are then handed over to the chief of cash boxes(CHEF CAISSE).

These are what I learned during my internship at Amour Mezam, where we worked
under the supervision of Mr Momo Maurice(the Chief Personnel). The greater
majority of those doing internship at Amour Mezam during this time were from my
school HITL, mainly because Amour Mezam is a transport company, and HITL is the
most dominant school in this domain in the North-West region of Cameroon.

FIELD SUPERVISOR

Mr Momo Maurice
(Chief Personnel)

Bamenda, August, 2019

WEEKLY OVERVIEW OF INTERNSHIP ACTIVITIES

TOPIC/MODULE COMPLETED
1st

XVII
 DATE DAY

05/08/19 Monday

Tuesday Worked behind the counter for regular

06/08/19
travel services.

Wednesday Worked behind the counter for regular

07/08/19
travel services.
WEEK
Thursday Worked behind the counter for regular
08/08/19
travel services.

Friday Worked behind the counter for regular

09/08/19
travel services.

Saturday Worked behind the counter for regular

10/08/19
travel services.

WEEKLY OVERVIEW OF INTERNSHIP ACTIVITIES

TOPIC/MODULE COMPLETED
DATE DAY

12/08/19 Monday

2nd 13/08/19 Tuesday Worked at the parking store.

WEEK 14/08/19 Wednesday Worked at the parking store.

15/08/19 Thursday Worked at the parking store.

16/08/19 Friday Worked at the parking store.

17/08/19 Saturday Worked at the parking store.

WEEKLY OVERVIEW OF INTERNSHIP ACTIVITIES

3rd TOPIC/MODULE COMPLETED
WEEK
DATE DAY

XVIII
 19/08/19 Monday

20/08/19 Tuesday Worked at the mail service

21/08/19 Wednesday Worked at the mail service

22/08/19 Thursday Worked at the mail service

23/08/19 Friday Worked at the mail service

24/08/19 Saturday Worked at the mail service

WEEKLY OVERVIEW OF INTERNSHIP ACTIVITIES

TOPIC/MODULE COMPLETED
DATE DAY

16/09/19 Monday

17/09/19 Tuesday
4th
WEEK 18/09/19 Wednesday Worked at the programming office

19/09/19 Thursday Worked at the programming office

20/09/19 Friday Worked at the programming office

21/09/19 Saturday Worked at the programming office

CONCLUSION

Amour Mezam may or may not be the best travel agency in the region according to
the perspective of different people, but the fact is that Amour Mezam has been setting
standards since it was created, in terms of infrastructure and reliability, though I
believe it can still do better.
My time at the company was splendid and unforgettable, but unfortunately, its not the
kind of place I would like to work after obtaining my degree.
I also noticed that the company has experienced great lost over the recent years,
largely due to the on going crises that plaque our land, which even forced the
company to let go of some of it’s staff.
Never the less, I would personally encourage anyone anywhere to use Amour Mezam
company limited for their travels.

XIX
 REFERENCES
1. www.amourmezam.com

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