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1.
Give at least three (3) companies that provide any of thee types of
services rendered by BPOs
A. Genpact Services LLC’s BPO services and pricings
Genpact aims to reimagine the business process, primarily through digital

means. This firm accelerates growth for businesses, but the impact goes far
beyond. Genpact influences the world around those businesses; for their
customers, their employees, and their communities.
As a central figure in Information Technology, Genpact offers these services:

Commercial lending and leasing
-Commercial lending and leasing

-Cora Collections
-Cora customer support
-Mortgage and loan origination services
-Onboarding and activation
-Property and casualty claims management
-Property and casualty underwriting
-Sales and commercial
- Trade promotions management
-Wealth Management
Their services range from customer service to finance and accounting to

collections, IT managed services, application services to procurement. The
industries covered by them are equally varied.
B. Alorica Philippines Incorporated’s BPO services and pricing

The firm takes a customer-centric approach to provide customer experience
management and BPO solutions through the most up-to-date technologies
and optimized workload coverage for Fortune 500 companies.
Alorica is a dynamic outsourcing and offshoring provider that offers the

following services:
-Customer Care
-BPO
-Contact Center Services
-Reverse Logistics
-Multi-Channel Customer Support
-Back-Office Support
-Social Media Solutions
-Net Promoter Score Improvement
-Credit Reporting
-Outbound and Inbound Sales
-Lead Generation
-Customer Analytics
-Intelligent Automation
-AI Chatbots
his firm also provides services for several industries, including
communications, healthcare, technology, financial services, retail, gaming,
consumer goods, media, entertainment, travel, hospitality, transportation, and
logistics.
C. Concentrix Outsourcing
This company is incredibly innovative and aims to deliver products beyond the
imagination of its customers. Concentrix seeks to bring people and technology
together for the common good to provide a superior customer experie
Concentrix provides global clients with the following dynamic services and
products:
-Marketing solutions
-Design and mobility services
-Digital self-service solutions
-Automation and optimization technologies
-Technology and systems integration services
-Analytics and consulting services
-Customer engagement services
-Gig services
Concentrix’ products and services are available for custom pricing, because
the cost depends greatly on the needs of its clients. The costs will depend on
the amount of time and resources spent on each client and the type of
services they need.
3. Research three (3) BPO companies in the Philippines that focus on
marketing
iManila
iManila is a BPO company that specializes in web development and digital

marketing. Their main services include website and app development,
hosting, technical support, and digital marketing.
SERVICES ARE:
Hosting
Our Hosting Service inclusions
Shared Web Hosting

Business Cloud Hosting
Dedicated Server Hosting
Digital Marketing
Our Digital Marketing Service inclusions
Search Engine Optimization

Search Engine Marketing
Social Media Management
Content Marketing
Email Marketing
Branding
Technical Support Services

Our Technical Support Service inclusions
 24/7 email & phone support

 Maintenance visit (scheduled)
 Virus & malware removal
 Remote diagnosis & repair (using Teamviewer)
 Hardware & software troubleshooting
 Remote diagnosis and repair
 External cleaning (for workstations only)
 Hard drive optimization
 Data backup & restoration (if applicable)
 Application installation/removal (if applicable)
Loft
Loft is an HR services company that specializes in leasing support for

startups who want an office in the Philippines. They also offer business
registration services and other administrative support. Visit their website
to find out more.
SERVICES:
Virtual Service
Get an Instant Business Address with a Virtual Office from Loft
 Virtual Office in Ortigas, BGC or Makati

 Virtual Office + Business Registration
 Virtual Office + Coworking Access
 Virtual Office + Change of Business Address
Affordable packages starting from ₱1,899 / month
Business Registration
We Assist Entrepreneurs in Metro Manila with Incorporation & Business

Registration
 Company formation assistance
 End-to-end business registration
 Corporate compliance & legal consulting
 Virtual office & flexible office space needs
 For startups, domestic or foreign companies
Other admin & back office support services
Corporate Compliance
Corporate Compliance Experts

 Solid legal advice for business owners
 End-to-end business services
 Hassle-free liaison service
 Experts in Philippine business laws
 For domestic & foreign companies
Visa assistance
Working Visa & Alien Employment Permit Assistance for Expats Working
in the Philippines
We provide visa assistance and other work permit related

requirements to expats and foreigners who are doing business or plan
to work in the Philippines.
SOURCE FIT:
SourceFit is a BPO company in the Philippines that specializes in offshore

staff leasing services. They offer project- and output-based staffing, staff
leasing, virtual captive, and transitional managed services.
Staff leasing
Project-Based & Output-Based
Captive Services
Small Business Packs
4. Define outsourcing and its relation to transformation
Outsourcing is the business practice of hiring a third - party outside a

company to perform services or create goods that were traditionally
performed by the company's own employees and staff, they do this so
because they believe that there are more even important core operation,
they handed the other operation that they think is not very important to
the third party organization so that the company can focus on core
operation. Outsourcing is a practice usually undertaken by companies as
a cost-cutting measure. As such, it can affect a wide range of jobs,
ranging from customer support to manufacturing to the back office.
While the transformation

branch of outsourcing in which the company revamps its selected processes to
transform the business by following a collaborative approach with its vendor.

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1.

A. Genpact Services LLC’s BPO services and pricings

Genpact aims to reimagine the business process, primarily through digital

As a central figure in Information Technology, Genpact offers these services:

-Commercial lending and leasing

Their services range from customer service to finance and accounting to

B. Alorica Philippines Incorporated’s BPO services and pricing

Alorica is a dynamic outsourcing and offshoring provider that offers the

iManila is a BPO company that specializes in web development and digital

Shared Web Hosting

Search Engine Optimization

Technical Support Services

 24/7 email & phone support

Loft is an HR services company that specializes in leasing support for

 Virtual Office in Ortigas, BGC or Makati

We Assist Entrepreneurs in Metro Manila with Incorporation & Business

Corporate Compliance Experts

We provide visa assistance and other work permit related

SourceFit is a BPO company in the Philippines that specializes in offshore

Project-Based & Output-Based

Small Business Packs

4. Define outsourcing and its relation to transformation

Outsourcing is the business practice of hiring a third - party outside a

While the transformation

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