STATE BANK OF PAKISTAN

BANKING CONDUCT & CONSUMER PROTECTION DEPAR

Banks Focal Persons List updated as of December, 2
S.No Bank /DFIs/MFBs Name Name Destination

1 First Women Bank Limited Ms. Shaheen Zameer SVP/ Head Marketing, & Service Quality Division

Syeda Shama Suhail Head of Operations

2 National Bank OF Pakistan Anwar Ahmed Qureshi AVP, Complaint Management Division - President
Secretariat
Sadaf Fatima VP, Complaint Management Division - President
Secretariat
3 The Bank of Khyber Muhammad Hassan Khan Incharge, Service Quality Department

Syed Muhammad Awais Incharge, Complaint Management Unit

4 The Bank of Punjab Raqia Mansoor Malik Unit Head CMU
Muhammad Rizwan Qureshi Manager Banking Mohtasib

5 Sindh Bank Limited Mir Mohsin Talpur V.P-1,Compliance Division

Kaleem Mustufa V.P-1Compliance Division

6 Zari Tarqiati Bank Limited Syed Naeem Mumtaz Vice President /Home Remittance Department/
Operation
Division
Sanaullah Senior Vice President- Credit Operations
Department, Head
Office Islamabad
7 SME Bank Ltd Syed Zubair Shah VP/Deptt.Head vigilance
Azhar Javed AVP/Deptt Head Operations
8 Punjab Provencial Cooperative Muhammad Saleem Tahir Head Operations
Bank
Limited
Asma Shakeel Head Legal/In charge Complaint Cell

9 Industrial Development Bank of Muhammad Naeem Khalid AVP/Head of Operations & Investment Department
Pakistan Limited
Muhammad Bilal Siddiqui Officer Grade-III Operations&
InvestmentDepartment
10 Habib Bank Limited Khan Ahmed Basit DGM, Head of Complaint& Process Re-Engineering

Qazi SibghatUllah Manager Complaint Resolution

11 United Bank Limited Khizer Sikander Head Service Quality;Service Quality Department

Saira Mughal Head Complaint management Unit

12 MCB Bank Limited Kamran Jawaid Deptt Head Complaint Resolution& Banking Conduct

Kashif Qadeer Manager Complaint Resolution Unit, Service Quality

13 Allied Bank Ltd Omer Rashid Puri Chief Experience Officer (CXO) Service Standards &
Quality - SEG
Yasser Naseer Pal Divisional Head - Centralized Accounts Processing
(CP)-BSG
14 Bank Al-Falah Limited Muhammad Ali Vohra Unit Head Complaint Management
Inam-ul-Haq Senior Officer - Complaint Management Unit
15 Bank Al-Habib Limited Muhammad Ismail Khan Senior Chief Manager
Shahid Abbas Dodhiya Deputy General Manager
16 Habib Metropolitan Bank Nasir Mehmood Head CFT, Sanctions Surveillance & LEA
Limited Investigations
Anjum Amin Siddiqui Head Regulatory Risk & Compliance
17 JS Bank Limited Aziz Morris Chief Compliance Officer
SBP Coordination Unit SBP Coordination
18 Faysal Bank Limited UMAIR idrees Mangrio Head - Customer Experience

Mehreen Sanghani TeamManager-Complaint Management Unit

19 Askari Bank Limited Syed Zarrar Hussain Head of Complaints, SVP

Adnan Aslam Sandhu Manager Complaints-AVP

20 Standard Chartered Bank Raja Adil Khan Manager Client Experience

(Pakistan) Rida Fatima Team Leader CCU
Limited
21 Soneri Bank Limited Tazeen Fatima Unit Head- CMU,Regulatory and Ethics
Memoona Afridi Head - Customer Experience

22 SILK Bank Limited Marium Hussain Head - CMU/ LOU

Asim Ghouri Asst. Manager -CMU

23 Summit Bank Ltd Muhammad Farhan Babar Head of Compliance

Adeel Ahmed Siddiqi Team Leader

24 Samba Bank Limited Clifford Lucas VP - Head QA & Customer Care, Phone Banking &
Tele Sales
Ammar Navid Rizvi Manager & AVP Customer Care
25 Meezan Bank Limited Ali Raza Khan Manager CCU

Muhammad Zaighum Senior Officer Reporting

Hussain
26 Al-Baraka Bank (Pakistan) Aziz Reimooh Unit Head, Complaint Management Unit & Ethics
Limited Controls
Rahila Aamir Basrai Head of Corporate Communication & Marketing

27 Bank Islami Pakistan Limited Corry George Richard Francis Manager Complaint Resolution unit-Service Quality

Asif Nazir Head-Service Quality

28 MCB Islamic Bank Limited Brain Bernard D'Souza Head -Service Quality

Mirza Muhammad Nadir Ali Manager Complaint Resolution Department

29 Dubai Islamic Bank Pakistan Babar Baig Manager Complaint Management

Waheed Ali Shaikh Complaint Resolution Analyst
30 Citi Bank N.A Eden Patras-Emmanuel Executive Assistant / CCO Office
Asad Sarfaraz Franchise Governance Officer
31 Deutsche Bank AG Naveed Asghar Head of Corporate Coverage-Pakistan
31 Deutsche Bank AG
Zeeshan Waheed Head of Compliance & Anti Financial Crime
32 Industrial &Commercial Bank of Shamwail Sohail Head of Compliance
China Muhammad Adeel Aleem Manager,AVP - AML & Compliance
Siddiqui
33 Bank of China Limited Shariq Rasheed Operataion Manager

Arsalan ahmesd siddiqui Manager Compliance

Development Finance Institutions

1 Pakistan Kuwait Investment Naveed Lodhi Group Head of Compliance / EVP
Company Syed Azmat Ali Manager Regulatory Compliance / AVP
Limited
2 Pak-Oman Investment S. Abdullah Jamal Ahmed Head of Compliance
Company
Limited
Sajjad Arif Head of Internal Audit
NK OF PAKISTAN
SUMER PROTECTION DEPARTMENT
updated as of December, 2022
Direct Number Cell Numbers E-Mail Address

021-35657630 0301-8288740 [email protected]

021-35655781 0300-2481196 [email protected]

021-99220667 0312-2808102 [email protected]

021-99220459 0300-2549460 [email protected]

091-5284909 0332-9975367 [email protected]

091-5253867 0300-5950032 [email protected]

042-35871176 0321-4744447 [email protected]
021-35292377 0333-3778062 [email protected]

021-35829480 0301-8220646 [email protected]

021-35829479 0301-2527285 [email protected]

051-9252739 0333-5155194 [email protected]

051-9252718 0300-5105586 [email protected]

051-9206652 0321-6164712 [email protected]

051-9206647 0333-5205027 [email protected]
042-99211432-36 (Ext# 0300-4249003 [email protected]
(241)
042-99211432-36 (Ext# 0331-4200755 [email protected]
268)
021-99213652 0333-2196018 [email protected]

021-99213633 0335-0365017 [email protected]

021-37137425 Ext:19714 0345-5257889 [email protected]

021-37137425 Ext:8816 0331-2583729 [email protected]

021-990332948 0300-8263994 [email protected]

021-990332442 0302-2878761 [email protected]

021-32642513 0300-2557757 [email protected]

021-32270072/021- 0345-3181043 [email protected]

32641169
042-35880043 Ext.31510 0300-2135762 [email protected]

042-35880043 Ext-31522 0313-2472000 [email protected]

021-3312-2780 0301-8229318 [email protected]
021-3312-3228 0331-5693299 [email protected]
021-32464271 0333-1026704 [email protected]
021-32270681 0302-8289448 [email protected]
021-32648249 0333-5545315 [email protected]

021-32644422 0300-8271467 [email protected]

021-38907501 0322-2009120 [email protected]
021-38907490 0322-2540201 [email protected]
021-111-747-747 0300-8233388 [email protected]
Ext:9799
021-111-747-747- 0306-1346238 [email protected]
Ext:5411
051-2857414 0300-8542902 [email protected]

051-8094355 0333-5102399 [email protected]

021-32452762 0300-9239770 [email protected]

021-32452507 0345-2276230 [email protected]
021-32436298 0331-0372827 [email protected]
021-32436298 0301-8238640 [email protected]

021-34321772 0300-8212815 [email protected]

021-34321612 0331-2425073 [email protected]

021-38901100 Ext:2880 0322-2009112 [email protected]

021-35792011 0346-2891118 [email protected]

021-38246146 0300-8222129 [email protected]

021-38246162 0335-0222041 [email protected]

021-38103500, 0343-2201739 [email protected]
Ext: 2457
021-38103500, 3746 0336-2098562 [email protected]

021-35301864 0345-2484417 [email protected]

021- 32637174-75 Ext: 0300-2000016 [email protected]

2018
021-35839906 Ext 6735 0316-0204817 [email protected]

021-35839906 Ext 6700 0331-4440435 [email protected]

021-34837013 0333-3111322 [email protected]

021-34837013 0312-2093199 [email protected]

021-35203889 0334-3501104 [email protected]

021-35203894 0334-3522110 [email protected]
92 21 32598222 923,342,203,379 [email protected]
92 21 32598982 923,214,518,197 [email protected]
042-36026240 0333-7869836 [email protected]
 021-35207371 0333-4480897 [email protected]
021-35208968 0322-4073333 [email protected]
021-35208984, Ext: 984 0333-2375046 [email protected]

021-33110688-690/695 0336-2179169 [email protected]

021-33110688-671 0345-2423899 [email protected]

t Finance Institutions
021-35641964 0337-8205797 [email protected]
111-611-611 Ext 225 0301-2244207 [email protected]
(021) 35630971-75 Ext. 0321-2405844 [email protected]
151
(021) 35630971-75 Ext. 0334-3404562 [email protected]
109
 STATE BANK OF PAKISTAN
BANKING CONDUCT & CONSUMER PROTECTION DEPAR
Banks Focal Persons List updated as of December, 2
S.No Bank /DFIs/MFBs Name Name Destination

3 Pak Brunei Investment Syed Kashif Ali Credit Analyst, Credit Risk and Monitoring
Company Limited Department
Nadeem Akhtar Senior Credit Analyst

4 Pak-Libya Holding Company Atif Mahmud S.V.P – Risk Management & Regulatory Compliance
Limited
Abdul Latif Memon Senior Executive Vice President & HOD – Risk
Management &
Regulatory Compliance
5 Saudi Pak Industrial & Saudi Pak Industrial & Agricultural Investment Company Limited being a DFI does not pr
Agricultural
Investment Company Limited

6 PAIR Investment Company Syed Afak Hussain Shah Chief Compliance Officer
Limited Musavi
Khurram Faizyab Head of Corporate & Investment Banking / CIBG

7 Pak China Joint Investment Khurram Shahzad Head of Compliance

Company Muhammad Bilal Assistant Manager-Compliance
Limited
8 House Building Finance Syed Asad Ali Jafri GH-Recovery & SAM
Company Limited
9 Pakistan Mortgage Refinance Bushra Shaikh Manager Compliance
Company Limited
Shaheryar Shakeel Senior Manager- Operations

Microfinance Banks
1 HBL Microfinance Bank Limited Saeed Ahmed CFT/AML Analyst (Compliance Department)

Muhammad Ali Akram Incharge CFT Desk

2 NRSP Microfinance Bank Muhammad Hamid Anwar Manager Compliance/ Compliance Department
Limited
Muhammad Waqas Ashraf Head of Compliance &Risk

3 Khushhali Microfinance Bank Misbah Huma Assistant Manager Complaint Handling-Operation

Limited
Muhammad Haroon Akhtar Manager Operations Assurance

4 Telenor Microfinance Bank Mehmood Khan Unit Manager - Customer Services & Quality
Limited Assurance
Abdul Razzaq Team Lead Complaint Management & Customer
Service
5 Pak Oman Microfinance Bank Sultan Muhammad Head of Compliance
Limited Kamran Muqeem Team Leader Compliance

6 U-Microfinance Bank Limited Junaid Hassan CFT Desk In-charge

Mr. Imran Majeed Manager AML Unit
7 Mobilink Microfinance Bank Najia Naqavi Head Service Quality
Limited
7 Mobilink Microfinance Bank
Limited Fahad Hayat Manager Customer support &Services
8 Apna Microfinance Bank Waqas Javaid Assistant Manager AMLt
Limited
Ms. Rabab Ali Compliance Officer

9 Advans Pakistan Microfinance Zubair Hafeez Head of Risk & Compliance

Bank Limited
Farrukh Ali Manager – Compliance and AML/CFT

10 Sindh Microfinance Bank Mr. Nasir Hussain Qazi Officer, Risk & Compliance
Limited
11 FINCA Microfinance Bank Qasim Ali Shah Unit Head Regulatory Compliance
Limited
SUMER PROTECTION DEPARTMENT
updated as of December, 2022
Direct Number Cell Numbers E-Mail Address

021-35361215-9 0332-3492126 [email protected]

Ext 167
021-35361215-9 Ext-157 0321-8913476 [email protected]

021-111-111-115 Ext-349 0300-2503993 [email protected]

021-111-111-115 Ext-358 0321-2448709 [email protected]

ited being a DFI does not provide any product or service to individuals including Politically Exposed Persons

021-35829647 0333-2177324 [email protected]

021-35829683 0300-2336142 [email protected]

051-2099616 0321-5097885 [email protected]

051-2800273 0300-0555891 [email protected]
021-35641745 03353036799 [email protected]

021-35633366-8-Ext :138 0323-2031778 [email protected]

021- 35633366-8 Ext: 0300-2138964 [email protected]

134
finance Banks
051-111-362-362 Ext: 0321-5585470 [email protected]
1230
051-111362362 0342-1112288 [email protected]
(Ext:1221)
062-2285126 Ext. 716 0331-5699951 [email protected]

062-2285126 Ext:155 0321-7070407 [email protected]

051-2334659 0301-8597753 [email protected]

051-2334655 0300-5186500 [email protected]

042-111-00-37-37 0340-0289195 [email protected]

042-111-00-37-37 0346-6447991 [email protected]

0335-5300002 [email protected]
021-34300381-7 EXT:206 0300-2406108 [email protected]

051-111-182-265 0330-9897314 [email protected]

051-111-182-265 0333-1001690 [email protected]
051-2817070-7 0300-5019590 [email protected]
051-2817070-7 0301-8563027 [email protected]
042-36286519 Ext:222 0311-4999281 [email protected]

042-36286485, 0320-9430943 [email protected]

042-36286519-20
Ext:222
021-35303558 Ext: 10042 0332-2311221 [email protected]

021-35303558 Ext: 10037 0308-8499643 [email protected]

021-34168125-6 (Ext. 0301-2425306 [email protected]

112)
042-36667903 Ext – 322 0330-6010551 [email protected]
Hafiz Mian Azam Mehmood Regional Compliance Controller
042-36667903 Ext – 322 0333-0422147 [email protected]