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    Group Assigment

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    Dinithi Nathasha
    This document discusses different types of tour guides in Sri Lanka and the qualifications of a national tour guide. It identifies three types of tour guides: national tour guides who lead large groups in coaches, chauffeur guides who drive smaller groups in luxury vehicles, and excursion guides who focus on specific sites. National tour guides have extensive training to guide groups anywhere in the country. The document then focuses on the qualities, skills, and personalities required of a national tour guide, such as in-depth knowledge, strong communication and leadership abilities, energy, professionalism, and extraversion. It explains that after analyzing the options, a national tour guide was selected to guide a Japanese tourist group given their qualifications to handle large groups.

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    Group Assigment

    Uploaded by

    Dinithi Nathasha
    26 views3 pages
    This document discusses different types of tour guides in Sri Lanka and the qualifications of a national tour guide. It identifies three types of tour guides: national tour guides who lead large groups in coaches, chauffeur guides who drive smaller groups in luxury vehicles, and excursion guides who focus on specific sites. National tour guides have extensive training to guide groups anywhere in the country. The document then focuses on the qualities, skills, and personalities required of a national tour guide, such as in-depth knowledge, strong communication and leadership abilities, energy, professionalism, and extraversion. It explains that after analyzing the options, a national tour guide was selected to guide a Japanese tourist group given their qualifications to handle large groups.

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    This document discusses different types of tour guides in Sri Lanka and the qualifications of a national tour guide. It identifies three types of tour guides: national tour guides who lead large groups in coaches, chauffeur guides who drive smaller groups in luxury vehicles, and excursion guides who focus on specific sites. National tour guides have extensive training to guide groups anywhere in the country. The document then focuses on the qualities, skills, and personalities required of a national tour guide, such as in-depth knowledge, strong communication and leadership abilities, energy, professionalism, and extraversion. It explains that after analyzing the options, a national tour guide was selected to guide a Japanese tourist group given their qualifications to handle large groups.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    26 views3 pages

    Group Assigment

    Uploaded by

    Dinithi Nathasha
    This document discusses different types of tour guides in Sri Lanka and the qualifications of a national tour guide. It identifies three types of tour guides: national tour guides who lead large groups in coaches, chauffeur guides who drive smaller groups in luxury vehicles, and excursion guides who focus on specific sites. National tour guides have extensive training to guide groups anywhere in the country. The document then focuses on the qualities, skills, and personalities required of a national tour guide, such as in-depth knowledge, strong communication and leadership abilities, energy, professionalism, and extraversion. It explains that after analyzing the options, a national tour guide was selected to guide a Japanese tourist group given their qualifications to handle large groups.

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    2.

    Analyzing the contextual conditions of the tour guides

    Type of tour guide in Sri Lanka


     National tour guide - accommodate large tourist groups traveling in lavish coaches with
    hand-selected or pre-reserved drivers. These tour guides have enough training or
    expertise to lead any number of travelers to any site across the nation.
     Chauffeur tour guide - would frequently be driving small groups that were transported in
    luxury vehicles and vans. These groupings might contain anywhere from one to seven
    individuals. The chauffeur/guides, who operate their own vehicle, provide the guiding
    services.
     Excursion tour guide - A National Tour Guide or Chauffeur Tour Guide is qualified to
    lead groups on excursions throughout the nation and is permitted to do so at the most
    popular tourist destinations.

    Similarities and differentiate


    National tour guide trained to render a quality service and national tour guide highly accepted
    many service providers in the tourism industry try their best to make them join their service.
    National tour guides in Sri Lanka, guide large groups of tourist, who travel in luxury coaches
    with reserved drivers. Chauffeur tourist guide and national tourist guide do is quite similar but
    chauffeur tour guide take care of small parties up to 7 packs and they guide their group while
    driving the vehicles that the tourist travel other hand excursion tour guide they are only focus on
    few sites, they do not possess a good knowledge of attractions that are all over the island. They
    simply are at the entrance of site and they can be easily found around the culture and religious
    attraction on this island
    Then after that analyzing finally we selected national tour guide for that
    Japanese team. Nation tour guide is better tour guide for that team

     characteristic of national tour guide


    2.1 qualities
    Comprehensive knowledge and a strong grasp of the subject matter, good analytical skills, a
    comparative perspective for historic cultural sites, and a commitment to continuous learning and
    personal enrichment. Moreover, essential professional qualities include the ability to
    communicate and present facts in the visitor’s language specially in that group guiding tour
    guide should know about Japanese language perfectly, the capacity to lead and organize groups,
    correct posture and eye contact, and the ability to tell stories.
     skills
    • Energy
    The vitality of your tour guides will ultimately determine how well your trips go. In order to
    keep visitors engaged and interested throughout the tour, tour guides need to be able to maintain
    a high level of energy throughout the workday. Low energy levels negatively impact
    communication and customer service, thus it's crucial to provide your guides enough rest. Your
    lack of energy will have an impact on your clients' levels of energy.
    • Dynamism
    tour guides will encounter a wide range of difficulties as they carry out their duties. It involves
    more than just speaking to large groups of people; it also involves responding to specific
    inquiries, offering counsel, solving problems, and doing a lot more while trying to keep your
    guests' attention.
    Therefore, in order to guarantee that your tours are the greatest, your tour guides should have a
    passion for the city or nation, as this will significantly improve both their love for the job and the
    love of the consumers for the tour! Dynamic characters are therefore necessary for the operation
    of your excursions.
    • A sense of humor
    The memory of the pleasure your visitors had will stay long after the details start to fade from
    their memories, and humor is the key to creating such enduring memories. Even if your guests
    came for the history, a dry, humorless presentation of the facts might make anyone lose interest.
    Any trip is significantly more enjoyable with a little humor, and it also helps to ease your visitors
    into their experience.
    • Professionalism
    Even though a tour guide must be flexible, professionalism must always be upheld. tour guides
    will have to cope with large crowds, stressful situations, and tourists from various cultures. As a
    result, maintaining propriety and professionalism at all times is crucial. If they don't, the guides
    risk receiving complaints, losing control of the groups, and losing the customers' desire to return
    because national tour guide guiding large group.
     2.3 personalities

    Being primarily social persons, tour guides thrive in settings where they can engage with,
    influence, or assist people. They also frequently exhibit entrepreneurial traits, making them fairly
    natural leaders who excel at influencing and persuading others.
    Given their high openness rating, tour guides are frequently inquisitive, creative, and
    appreciative of variation. Additionally, they frequently score highly on the extraversion scale,
    indicating that they need other people or stimulating environments to make them happy.

    When consider about that skills, qualities and personalities we selected national tour guide
    for that Japanese group

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