PROFILE

GREETINGS FROM SOLUTIONS FACIITY SERVICES

What separates successful people from rest of them? Both may have caliber, Assets, Capital &
both face challenges, but successful people find Solutions to those challenges & March ahead.
Hence it is the ‘Solutions’ that makes all the difference.

We Solutions Facility Services are Property Management Services Company, giving

life to your Assets. Life & health goes hand in hand, so does health & cleanliness, with our
House keeping services, we provide clean environment for healthy life of the Assets & in turn
offer healthy environment to our valued customers We not only make sure that the premises
are neat & tidy and impressive but also ensure safety of everybody concerned. We
provide services to Corporate Business Organizations, Hospitality industry, and Residential
premises.

Solutions Facility Services have satisfied customers, where we have provided series
of services for maintenance & nurturing of delicate art pieces - fragile articles soft furnishings
& also floor, walls, ceilings, strong furnishings with eco friendly safe & high quality products.

It is said that there is only one thing that is constant in this world & that is ‘Change’.
We at Solutions Facility Services have modified it a bit. Our guiding principle says. There is
one thing that is constant at Solutions Facility Services & that is ‘Improvement’ Hence We
keep ourselves updated with the new discoveries new developments new Introductions in this
field & take advantage of global resources wherever necessary.

We have Trained Professionals in decent uniform .We employ best equipment &
resources & follow eco friendly practices.

We at Solutions Facility Services believe that we actually care for ourselves when we
care for our Customer. So we work hard to uplift the image of our customer in the mind of their
clients. Thus we serve ourselves by serving our valued customers. Believe us – Be Successful
– Have Solutions Facility Services at your Services. We believe that we cannot spell success
without ‘U’
Mr. Tara Dutt,
Manager – Facilities & Operations (Projects)
Mark & Spencers,
Gurgaon - 122002.
10th Jan, 2018

Dear Sir,

Thank you very much for giving me this opportunity to introduce my company “Solutions Facility
Services”. The company was set up by Mr. Nitin Khatti. We introduce ourselves as the facility
Services. We are mainly in Parking Services, valet parking services, housekeeping services,
manpower provisions, Horticulture and Support Services. We provide Chauffeurs, receptionists,
low, and middle level placements too. Our services are always in line with client’s requirement
because we believe in having long association.

The cleanliness of an organization sounds loud about the professionalism of the organization
and our quality of cleaning services speaks louder about our professionalism. A majority of our
cleaning materials, machinery and equipment are imported, enabling us to achieve the highest
possible standards in terms with the Housekeeping Services.

Based at Mumbai, we are exploring the network all across. We ensure care of every single
detail of operation and services. We operate on the principles of safety, integrity and reliability
with our prompt and cost effective services; we would endeavor to achieve total client
satisfaction in the share of Solutions Facility Services.

It would be an honor if my company would be given a chance to provide services for your
esteemed organization.

With warm regards,

Somenath Paul.
DGM- Operations & Business Development
Solutions Facility Services
Mob. 93228 35075/84229 16955
[email protected]
Spectrum of our services.
DAILY MAINTENANCE

 Daily Housekeeping Services

 Floor and Carpet Vacuum Cleaning
 Upholstery and Soft Furnishing Care
 Daily Mopping and Buffing

DEEP CLEANING PROGRAM

 Floor Polishing
 Carpet Shampooing
 Upholstery Shampooing
 Furniture and Wooden Floor Polishing
 Glass Façade Cleaning

HOUSEKEEPING CONSULTANCY

 Developing Operating Criteria for New Projects

 Developing Operating Standards for Hotels and Resorts
 Manpower and Space Planning for Hotels and Resorts

CLUB AND GUEST HOUSE MANAGEMENT

 Room and Bathroom Linen Supply and Maintenance

 Personalized Butler Service
 Rooms and Public Area Cleaning
 Linen and Uniform Supply and Maintenance

OTHER HOSPITALITY MANAGEMENT SERVICES

 Hospitality Management Services

 Flower, Horticulture and Gardening Services
 Flower Arrangement
 Plumbing & Electrical Services
 F & B Catering and Service
 Pantry Service
 Pest Control Services
MEN & MACHINE

An impressive strength of trained staff 200 non-tech employees in various fields, headed by
over 05 Professionals drawn from service, hospitality, personnel administration, training &
development.

Our operations are further strengthened by the state of the art equipment & machinery of
international standards for delivering better results in less time.

Our inventory consists of machinery such as Heavy-duty vacuum machines, Auto scrubbers,
Glass cleaning systems, Road sweepers, Single disk machines, Injection/Extraction machinery,
Steam/Jet pressure machinery

All these imported machines are sourced from best names in the cleaning industry. [TASKI,
KARCHER, DENSIN, ROOTS, EUREKA, UNGER, INNOVATIVE.]

HORTICULTURIST WORDS

-For Us OUR ENVIRONMENT MATTERS TOO…

We introduce ourselves as the horticulturist, making offices green and beautiful which will help
to enhance the productivity and Environment for the employees to deliver the best. We
decorate offices with exotic species of indoor plant to break the monotony of the office
environment by using seasonal flowers. Our services are always in line with client’s requirement
because we believe in having long association.

ARE WE HEALTH CONSCIOUS?

-YES

We are an absolute eco-friendly company. All our cleaning agents confirm to international
standards and are biodegradable & eco-friendly. The consumables and cleaning agents are
sourced from the best names in the field such as JOHNSON DIVERSEY (U.S.) SCHEVERAN
(US).

OUR LEGAL STATUS

We are registered as under: -

Employees Status Insurance Corporation Reg. No. 35000335880001099

Income Tax Pan No. Reg. No. AAEPK5787C
Provident Fund, Maharashtra and Goa Reg. No. MH/KND/215417
Service Tax No. Reg. No. AAEPK5787CSD003
Shop and Establishment Act 1948 Reg. No. 760314945
Our Company
In 2004, our parent company Solutions celebrated 8 years in India. We have been providing
IFM services in India since 2004.
Today, with approximately 1000+ employees all over, our company delivers a comprehensive
range of integrated, services at a local and regional level to client.
We always aim the delivery of client focused, innovative solutions and results for major
corporations and have a good track record to show for it.
Mission
To deliver exceptional strategy with all manpower related services and solutions for Clients.
Vision
It’s an attempt to be chosen one as retail facilitator to the leading owners, occupiers and all
over.
Values
Our firm’s three core values are: serve our clients, support our people and aspire to lead.
These values drive our culture and are the main key components of our quality assurance
program.

Our Endeavors...
We ensure that the jobs assign to us shall be completed efficiently and cost effectively. Unlike
most of the other players, we do not operate on the basis of acquiring sheer business but to
develop the confidence through professional skill with our client. Every assignment is a highly
individualized experience. Solutions Facility Services team stay close to the organization loop,
from morning to evening, keeping authority closely informed of its operations. Backed by a core
team of Supervisors and Manager, who are specialists in the field of services, we ensure that
work assign to our team meet the goal in optimum period of time.

Solutions Facility Services Team

The understanding of our professionals about every aspect of the business with strong logistics
support creates a facility that provides innovative and customized services. We take care of all
the work details and provide you with experienced and professionally trained personnel. All this
leads to the result oriented services which are the need of an organization to achieve the goal.

Safety- No Doubt at all

Our team is comprised with expert supervisors, as well as experienced personnel who are
trained in their field and carry out work with all safety measures so no damage of man and
material during their work practices.

Economical - 100% sure

 We are more cost effective because we assure you how to correctly deliver goods to ensure no
damage.

Training & Technology

The staffs undergo a rigorous training program and the company is complying with all
statutory requirements and all Indian safety standards. In addition, the Solutions Facility
Services also offers insurance on the façade while cleaning so client can be assured incase of
any damage and secondary insurance on all its workers.

A Focused Direction

Solutions Facility Services adopt a policy of working ‘with’ its clients, as opposed to ‘for’ them,
ensuring in each of the core disciplines. We provide a close interactive approach to our
consultancy and training services with regular review meetings, maintaining a quality and
focused direction.

Credibility

Each member of our team is qualified, disciplined and dedicated to accomplish and maintain a
lasting relationship with our client by providing an expressed level of quality service efficiently
and effectively to help to ensure a safe, worry working environment.

THE OPERATIVE PROCEDURES

Intelligent & Educated Manpower

 Trained and customer service rules and regulation compliant personnel

Attendance Audit, with managed shift changes

 Regular, manual vigilance on attendance with register

Customer Care Policy Compliance

Polite and Problem solving Skills, Ability to answer customer questions and provide basic
information about Westside.

Performance Management

 Daily checks with reports from supervisor

 Customer Satisfaction checks via comment card

Presentation Management

 Well groomed, uniformed and mannerism trained workforce

Report Generations
 Fortnightly reports (performance, service)

The compensation
We shall charge you on the basis of services whereby our people will work for all 6
days a week on the basis of minimum wages, which will include salary and wages
PF, ESIC, BONUS, Daily Allowances and Maintenance. The annexure of wages is
mentioned below:

Marks & Spencer

Proposed wages breakup (30/31days x 8hrs)
S.No Maharashtr Chattisgar
Description Gujarat
. a h
A Monthly Payments : 8hrs 8hrs 8hrs
1 Basic Salary + Dearness Allowances
4,768 4,954 5,070
2 Other Allowances
3,178 3,302 3,380
3 HRA @ 5%
397 413 423
TOTAL - A
8,343 8,669 8,873
B STATUTORY PAYMENTS
1 EPF ( 13.36% )
637 662 677
2 ESI (4.75 % )
396 412 421
3 Bonus (7000/12)
583 583 583
4 LWF
6
5 Uniform Charges
200 200 200
6 National Holidays(5 days)(1.89% on gross)
158 164 168
7 Leave Salary (6% of Gross)
501 520 532
TOTAL - B
2,475 2,547 2,582
TOTAL C (TOTAL A + TOTAL B)
10,818 11,216 11,455
Reliever Charges (16.66% of Total C)
1,802 1,869 1,908
TOTAL - D (TOTAL C + Reliever
D
Charges) 12,620 13,084 13,363
E MANAGEMENT FEES 10%
1,262 1,308 1,336
F Monthly Billing per manpower
13,883 14,393 14,699

The above quoted rate is exclusive of Goods & Service Tax.

Additional Services – We would like to undertake schedule scrubbing of all the
stores whereby we will be using machine and JD’s chemical to have the deep cleaning /
scrubbing of entire store. This treatment can be given periodically after examining the status of
floor in all the stores. The deep cleaning/scrubbing schedule shall be given to you after visiting
all the stores. Our charges against deep cleaning / scrubbing @ 2/- per Sq. Ft. for all the store
inclusive of manpower, chemical and required machineries.

The advantages for the service receiver are:

 Professional service delivery through a team of motivated and trained workforce.

 Incessant service by providing trained relievers and replacements.
 Cost effective management Solutions Facility Services in key functional areas.
 100% compliance to the Statutory Requirements of the Central and State
Governments.
 Client has the comfort factor of better systems and smooth coordination.
 Liabilities, if any, are of Select Services from the time of agreement.
 All human resources provided to employees of Solutions Facility Services. This is
advantageous for the service receiver, as employees can not claim permanency with
the client.
 Solutions Facility Services is a recognized company in terms of meeting customer
expectations and employee satisfaction.
 Vetting and verification of all the employees is done by Selected Services.
 By engaging Solutions Facility Services, the service receiver is being associated with
a multinationals.

Our Endeavor would be to ensure 100% attention, Regular visits and proper Monitoring
at all levels. Flow of communication will be maintained at all times. Proper hygiene and
cleanliness will be maintained as per international standard.

Yours faithfully,
For Solutions Facility Services

Somenath Paul.
DGM- Operations & Business Development
Solutions Facility Services
Mob. 93228 35075/84229 16955
[email protected]
Our Esteemed Clients
 Hyper City India Ltd (Mumbai )
 Hyper City India Ltd (Bangalore)
 Hyper City India Ltd (Amritsar)
 Hyper City India Ltd (Vadodara)
 Shopper Stop (Bhopal & Indore, Surat , Chandigarh)
 Shopper Stop (Vadodara, Raipur)
 Bharti Wal-mart Pvt. Ltd. (Maharashtra)
 Bharti Wal-mart Pvt. Ltd. (Gujrat)
 Bharti Wal-mart Pvt .Ltd. (Punjab)
 Bookers Retail (Surat)
 KFC (Indore & Bhopal)
 Westside (Vadodara & Jamnagar)
 Kotak (Indore)
 Mac (Chandigarh & Thane, Surat)
 Clinique Store (Chandigarh, Surat)
 Neelkamal Ltd. (Surat, Ahmadabad)
 Timezone Entertainment Pvt. Ltd. (Vadodara)

Sites in Mumbai
 Auto Motive India Ltd.
 Mega mall (M – Square)
 Maya Global Retail Pvt. Ltd.
 Hamlet Constructions (K. Raheja Group).
 Kasyap Sweetener Pvt. Ltd.
 Security Exchange Board Of India (SEBI)
 Hewlett Packard (Mind Space)
 Air Check (Mind Space)
 02-Project of K Raheja Group at BKC
 QAD India Pvt. Ltd.
 ECS Pvt. Ltd. (Mind Space)
 ECS Guest House.
 Head office of Hyper City Retail India Pvt. Ltd.
 Sealed Air
 Numeric Computers
 OC Brand
 Hyper City India Ltd. Guest Houses
 Bookers Retail (Mumbai)