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HU

Background

Haramaya University as one of the Universities in Ethiopia having more than 63 years of age, has been
strived to support the main core processes i.e. teaching and Learning, administration affairs, Community
service and research processes by ICT services.

Haramaya University Information Communication Technology Directorate was established in the year
2003 and restructured in July 2013, following the Business process reengineering (BPR) and new
structure from Ministry of Education applied to support the core mandates of the University.

The Information and Communication Technology Directorate of Haramaya University (HU), ensure the
delivery of Information and Communication Technology services to the university’s various functional
units based on their needs. Haramaya University has recognized the role of ICT as an enabler for the
attainment of its goals and strategic objectives. The directorate is also accountable to the president and
it is currently organized into five functional units i.e. Infrastructure & Services, Learning and Teaching
Technology, Technical Support and Maintenance, Business Application Development and Administration
and Training and Consultancy Service. It provides the HU community with a broad range of ICT services
including email, Internet and telephone services, IP surveillance, e-learning, Digital signage system,
website, Smart classes, Video Conference, maintaining failed ICT equipment (computers, laptops,
printers, photocopiers, scanners, UPS, LCD projector and network devices), providing training services
and manage ICT academies i.e. Cisco, Microsoft, Oracle and others.

Mission

To effectively conceive, develop, implement, utilize, and manage appropriate information systems in
order to provide integrated, coordinated and customer-focused quality ICT services to Haramaya
University in line with its vision, mission and objectives.
Vision

To be a center of innovation in the provision of quality ICT services to Haramaya University.

The objectives of ICT Office are

To identify, acquire and install relevant ICT resources and implement the technology transfer University-
wide.

To manage operations and maintenance of ICT resources.

To manage databases of information systems.

To train end-users on computer literacy and offer end-user computing support.

To offer technical advice and consultancy on acquisition of ICT resources.

Planning, implementation and development of ICT infrastructure.

To work with HU stakeholders and governmental and non-governmental organizations

Core Values Of ICT Office

Provision of quality ICT services to the Haramaya University.

Management, control and maintenance of ICT in the University.

Advising the University authorities on all ICT matters.

Formulation of ICT policies for the University.

Interpretation of ICT policies and related matters for the University.

ICT Director, Team Leaders and Staff

Mr. Belete Shawel

Belete Shawel

ICT Director

Email: [email protected] or [email protected]

Office Phone: +25125530376

Mobile Phone: +251913522995

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Mr. Abdi Abdella

Image is not available

Infrastructure and Service Unit Team Leader

Email: [email protected] or [email protected]

Mobile Phone: +251913448065

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Mr. Tolesa Kumera

Image is not available

Teaching and Learning Technology Unit Team Leader

Email: [email protected] or [email protected]

Mobile Phone: +251949881024

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Mr. Daniel Tariku

Image is not available

Business Application Development and Administration Unit Team Leader

Email: [email protected] or [email protected]

Mobile Phone: +251935626723

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Mr. Tewodros Zewdie

Image is not available

Technical Support and Maintenance Unit Team Leader

Email:[email protected]

Mobile Phone: +251913863149

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Mr. Assegid Desta

Image is not available

Training and Consultancy Unit Team Leader

Email: [email protected]

Mobile Phone: +251912220098

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Image is not available

Future

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All ICT Staff List Expand

ICT Units

ICT Infrastructure and Service (IS) Unit

The ICT Infrastructure & Services Unit is committed to the development, implementation, and support
of network systems and technologies that reinforce the University mission as a provider of high quality
ICT infrastructure. Network Services include adequate connectivity for most of today’s high-speed
network and computing needs. The HU ICT Directorate staff provides support to different colleges /
schools / departments / units to aid in determining the type of connection needed to link the
workstations and labs, being the University ; backbone.

Vision: Building adequate and reliable ICT infrastructure and services

Mission: To build, deploy and support innovative, quality and sustainable ICT Infrastructure and service
that meet the changing ICT needs of the University.

Infrastructure and Service Unit Roles and responsibilities

Create and manage the physical layer connectivity of new and existing campuses, buildings, classrooms,
offices and laboratories

Create and manage the IP layer connectivity

Plan, implement and manage the Internet connectivity

Creating acceptable use policy for the network and Internet

Secure the network from Internal and external threats

Monitor real time status of the physical and logical connections

Log and audit network access

Create and manage application-ready local cloud infrastructure

Update and patch the operating systems and middleware in data centers

Plan, implement and manage internal communication and collaboration platforms (email, portal, unified
communications, etc.)

Plan, implement and manage online and offline backup

Plan, implement and manage patch management and end point malware protection for campus users
and staff workstations

Plan, implement and manage central Identity management solution for existing and new systems to be
implemented
The main aim of Teaching and Learning Unit of ICT Directorate is enriching and fostering the teaching
learning process and educational system supported by ICT technological tools and materials of e-
learning system, digital library system, building smart class rooms and video conference; website
services, digital signage and FTP server to the university community and the general internet community
are a few s services.

ICT Teaching and Learning Technology (TLT) Unit

The main aim of Teaching and Learning Unit of ICT Directorate is enriching and fostering the teaching
learning process and educational system supported by ICT technological tools and materials of e-
learning system, digital library system, building smart class rooms and video conference; website
services, digital signage and FTP server to the university community and the general internet community
are a few s services.

The Teaching and Learning Unit of ICT Directorate has taken a responsibility of creating academic
community that is empowered and enriched by ICT technologies and offset the depersonalizing learning
effects of large classes.

Vision: To transform the traditional method of learning-teaching to advanced ICT services and tools.

Mission: To provide and utilize innovative ICT services and tools that support learning-teaching- and
research activities.

Teaching and Learning Technology Unit Roles and responsibilities:

Plan, implement and manage E-learning infrastructure

Work with the academic departments for course material preparation and uploading

Plan, implement and manage Digital Library infrastructure

Create the technical infrastructure within campuses, inter-campuses and inter-universities for video
conferencing and tele-education

ICT Technical Support and Maintenance (TSM) Unit

The objective of the ICT Technical Support and Maintenance is to provide flexible customer-oriented ICT
services to the HU user by receiving problem calls, requests, enquiries and on all the solutions the
appropriate ICT personnel meet the needs of every customer. The Technical Support and Maintenance
Service is available during working hours, Monday to Friday, 8: 00 am to 5:00 pm.

Vision: To exceed our customer’s expectations by offering exceptional proactive ICT maintenance
Services.

Mission: To provide integrated, coordinated and customer-focused high quality ICT maintenance
Services within short period to the community.

Technical Support and Maintenance Unit Roles and responsibilities

Single point of contact for ICT related issues, problems, requests …

Provide quick services to its users, provide problem identification, support and resolution functions to its
customers

Record, monitor problems being reported to ICT, update users on status of problems, and report on
service level metrics for services provided

Compile a knowledge base of problems and solutions, for use by first level support personnel

Track and report on Service Level performance that it achieves and ICT delivers

Maintain failed office equipment (printer, ups, computer, laptops, phones, network devices)

Perform preventive maintenance regularly

Keep an inventory of maintained and replaced items

Prepare depreciation, discarding and replacement plan for equipment

ICT Business Application Development and Administration (BADA) Unit

Business application development and administration unit of ICT directorate handles automation of
different business processes of the University to result in efficient operation. This unit allows the
University to standardize software development, resulting in better resource utilization, a more
consistent outcome, and a higher quality software product delivered to end users. Having standard will
ensure maintainability and security of the software.

Maintenance of Systems in use may be done depending on type of maintenance required. If the
maintenance is related to fixing bugs/errors in the working system, it will be done the soonest possible
once request is submitted from the user. However, maintenance related to additional functionality
demand may seriously be assessed and incorporated as a new version (to be numbered) within defined
period of maintenance.

Vision: Migrating business processes to fully automated system.

Mission: To develop, adopt, and manage integrated applications that enhance efficient business
processes.

Business Application Development and Administration Unit Roles and responsibilities:

Analyzing business processes of different sections of the university and come up with automation
solution

Automate and facilitate the student-instructor communications

Automate and facilitate the full life-cycle activities of students and staff (from enrollment to
graduation/resignation/retirement)

Verify the compatibility, scalability and Integrality the different business automation application going to
be implemented in the University

Developing or customizing applications

ICT Training and Consultancy (TC) Unit

ICT Training and Consultancy Unit is a key service to the university and various organizations and
communities around the university to build human capital and build technically capable employees. The
Training and Consultancy Unit is one of the prominent figures in the ICT Directorate office as there are a
lot of training for users and staff to be given to optimally utilize all the services given by the office. The
unit has been studying the training needs both for the ICT team members and the university community
to smoothed usage of the ICT services. ICT Training and Consultancy Service Unit is highly linked with the
core activities of the University. ICT skills for educational purpose, teaching, and research

Vision: To be center of excellence in ICT trainings

Mission: To launch ICT academies and create ICT aware and skilled community.

Training and Consultancy Unit Roles and responsibilities:

Arrange trainings for the ICT team

Plan Inter-ICT Team knowledge and exchange sharing

Arrange training for campus users and staff about newly implemented and developed applications

Create basic awareness on Internet, security, productivity tools, emerging technologies and new
projects in ICT for the campus users and staff

Training and Consultancy Unit Roles and responsibilities:

Arrange trainings for the ICT team

Plan Inter-ICT Team knowledge and exchange sharing

Arrange training for campus users and staff about newly implemented and developed applications

Create basic awareness on Internet, security, productivity tools, emerging technologies and new
projects in ICT for the campus users and staff

ICT Services

The university wide computer network is the basis for several services which will improve the
university’s teaching and learning process. ICT services encompass but are not restricted to the following
services provided by the University and third parties on its behalf, Network infrastructure and
computing devices including the physical infrastructure both cable and wireless connections, together
with servers, firewalls, switches, routers, wireless access points, desktop computers, laptops, tablets,
phones, printers, scanners, photocopiers, LCD projectors, projection screens, smart boards, disc drives,
digital signage (display screens), cameras, CCTV and other peripheral devices; and ICT services including
web services (e-mail, e-learning, website), Internet access, FTP service, cloud service, storage,
maintenance, ICT training, digital promotions, business automation.

E-mail services

Email is considered an official means of communication at Haramaya University. HU provides central

email services to support the educational, research, and administrative activities of the University and to
serve as a means of official University communication to members of the community. The university has
its own mail server with domain name haramaya.edu.et. Currently, there are more than 2837
employees of the university who are using the e-mail service. The University web mail can be accessed
through http://mail.haramaya.edu.et.

Website Services

Among several services that the Information Communication Technology Directorate runs and
maintains, the Haramaya University website which is one of the most important ones. And thus, at the
moment a serious of improvements are being made to the official website through important users’
comments. Website of Haramaya University could be accessed through https://www. haramaya.edu.et/

Wireless Network Services

The wireless network allows customers the freedom to make use of Wi-Fi® enabled devices to connect
to the Internet without needing to plug in a cable. Almost all campuses have their hot spots a wireless
network available. Most student dormitories have the wireless access that helps students get access to
the network services. Staff apartments have also wireless network services at their living rooms.

Smart Classrooms Services

Smart class rooms enhance visually attractive methods of teaching becomes appealing to students who
are already struggling with the traditional method of teaching in a classroom. In fact, smart classes are
almost like watching movies as sometimes, animated visuals are used to teach a point. Smart boards
have all this information in memory and can be presented during the time of class lectures and thus, the
time saved can be used in more important things. Overall, incorporating smart boards to the classroom
environment is likely to change the way teachers impart knowledge to students and at the same time
simplify the learning process for students. Students will find it easy to engage with lessons and gain a
better understanding of the overall lesson. It is an ideal tool for any classroom setting. The education
field needs technology like this for students, learners, and educators to continue to grow in their field. A
smart classroom is a classroom that is equipped with computer and audiovisual equipment, allowing the
Instructors to teach using a wide variety of media, totally we have four (4) Advanced Smart Class Rooms
and sixth six(66) Medium Level Smart Classrooms at three campuses.

Digital Signage Services

The digital signs at campuses will provide the campuses community with urgent messages and
information about campuses events, activities and services. Public Affairs will provide other University
entities the opportunity to request posting of information that benefits students and the campuses
community on the campus digital signs at no cost. These are the LCD technologies that we use to display
content such as digital images, video, streaming media, and information which are centrally managed at
the Data center. Totally we have fourteen (14) indoor digital Signage and two (2) outdoor digital
Signage’ in Main campus, technology campus, veterinary campus and Harar Health campus.

E-learning Services

E-learning is defined as a formal educational process in which instruction take place in it’s entirely or
partially when the instructors and students are not in the same place at the same time. E-learning higher
educational institution has a responsibility of align information technologies as a positive force for
encouraging creative pedagogies for colleges and expanding instructional options for students. Totally
we have 4141 E-learning users (students and Teachers) in three colleges namely, College of Computing
and Informatics, College of Natural and Computational Science and College of Agriculture and
Environmental Science(CAES).
Systems Developed by ICT

Clinic Management System

This system automates the services that the Clinic provides. Although it is at its infant stage, it is
expected to replace the manual system once fully implemented.

Dormitory Management System

This is a distributed software system that handles students’ dormitory. The server, maintained by
student service is connected to client machines that are scattered across the university through the
university network.

Request Tracking System(RTS)

The RTS due to the complexly of the service of the university tracking system is necessary for all services
provided by ICT Help Desk Service.

Balanced Score Card (BSC) System

The balanced scorecard is a strategic planning and management system that is used extensively in
business and industry, government, and nonprofit organizations worldwide to align business activities to
the vision and strategy of the organization, improve internal and external communications, and monitor
organization. In organizations like Haramaya University, where one level of reports relies on information
collected and reported at a lower level, the use of individual reporters is problematic when compiled at
higher level. Where these conditions apply, it is recommended to use balanced scorecard reporting
software to automate the production and distribution of these reports.Balanced Score Card System
(BSC): In Collaboration of the Ministry of Education our University selected from thirty-one (31)
university’s as one of the seven (7) selected University’s to participate in the designing and development
of the BSC software for 31 University’s, Minister offices and other organization and Our software team
has accomplished its task.

Staff Capacity building

Training for students, staff members and community on website content usage, accessing and use of
internet, using social media, using email, smart interactive white board systems, E-Learning and display
management and computer and basic office machine maintenance.
ICT equipment purchase

ICT equipment purchase shall get approval from ICT Directorate before undergoing the purchase
process. This will help to have appropriate specification for the item to be purchased and also to avoid
resource wastage in case the same is already available in store.

ICT equipment disposal

ICT equipment disposal shall follow the government procedures for property disposal. However, ICT
equipment to be disposed shall be approved by ICT Directorate. IT asset disposal is a special case since
the IT asset must have any sensitive data removed prior to disposal. The owner of the asset must
determine the level of maximum sensitivity of data stored on the device.

CONTACT US

Abram Bistret Building

Building No 403

[email protected]

+25125530376

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ADDRESS

Haramaya University,

P.O. Box 138,

Dire Dawa,

Ethiopia

[email protected]

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