08 NCR, Control of NCR Procedures

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COMPANY DOC NO:

LOGO & CONTROL OF NON-CONFORMING PRODUCTS- QMS/SOP/D/01, REV:0


PROCEDURES ISSUE NO : 3
COMPANY
Date:
NAME

CH NO: 08 Page
ISO 9001: 2015 STD / STANDARD OPERATING REV: 0 1 of 2
PROCEDURES

SCOPE:

A non-conformity is a condition which does not comply with the applicable rules of the
code, specification, drawing or written procedure.

PURPOSE:

To clarify the method by which to non-conformity can be identified, corrected and


prevented.

PROCEDURE:

The QC inspector shall report the non-conformity, if any, on the Nonconformity Report
(NCR) and forward to the Production / Procurement Engineer as the case may be. QC shall
maintain the register of NCR. Every NCR should be identified against a serial number. The
non-conforming part / component shall be marked/tagged as appropriate by the QC
engineer.

The Production/Procurement Engineer, on receiving the NCR shall ensure segregation of the
non-conforming part from other parts. The Production / Procurement engineer shall
propose the disposition. The disposition of the nonconformity may be:

a) Repair – whereby the defect is removed from the affected part or component.
b) Reject – whereby the defect may be corrected only be replacing the affected part or
component
c) Use as it is – whereby the defect is assessed and concluded to be having no adverse
effect to the quality requirements.

QC Manager shall review the proposed disposition. He shall forward the NCR to welding
engineering and obtain Welding engineer’s comments when the rectification is involving
welding. He shall send the NCR to Design Engineer and obtain his comments when required.

Final ruling shall be of the QC Manager who will discuss the NCR with the TPI / Customer as
the case may be. A copy of the NCR with the ruling of QC Manager shall be provided to the
concerned department/s.

PREPARED BY: DATE: APPROVED BY: DATE:


HR / ADMIN : DIRECTOR
COMPANY DOC NO:
LOGO & CONTROL OF NON-CONFORMING PRODUCTS- QMS/SOP/D/01, REV:0
PROCEDURES ISSUE NO : 3
COMPANY
Date:
NAME

CH NO: 08 Page
ISO 9001: 2015 STD / STANDARD OPERATING REV: 0 2 of 2
PROCEDURES

After obtaining the approval from QC Manager, the relevant department shall carry out the
repair/rectification to the part/component. Repair by welding shall be carried out as per the
comments/repair weld plan issued by welding engineering. The repaired component shall
be re-inspected by QC engineer and certified before using on the job. Rejected parts shall be
taken out of the production shops / stores.

1.0 QC engineer shall record the rectification done on the Inspection Check List.
2.0 On satisfactory completion of the rectification, the QC engineer shall report the
same to the QC Manager who shall close the NCR. QC engineer shall remove the tag.

References /Records/ Documents :

Customer complaint register


NCR-reports
Third party deviations if any

PREPARED BY: DATE: APPROVED BY: DATE:


HR / ADMIN : DIRECTOR

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