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    IT SOP Template

    Uploaded by

    Margelatu Semintar
    This document provides a template for creating a standard operating procedure (SOP) for information technology processes. The template includes 19 sections to cover: description and purpose of the procedure; scope; policies; budget; roles and responsibilities; definitions; operations; equipment; resources; the step-by-step procedure; maintenance; service continuity; monitoring; service reviews; risk assessment; training; revisions; and final approval. Using this comprehensive template will help ensure all important aspects are addressed when documenting an IT SOP.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    IT SOP Template

    Uploaded by

    Margelatu Semintar
    180 views3 pages
    This document provides a template for creating a standard operating procedure (SOP) for information technology processes. The template includes 19 sections to cover: description and purpose of the procedure; scope; policies; budget; roles and responsibilities; definitions; operations; equipment; resources; the step-by-step procedure; maintenance; service continuity; monitoring; service reviews; risk assessment; training; revisions; and final approval. Using this comprehensive template will help ensure all important aspects are addressed when documenting an IT SOP.

    Original Description:

    IT SOP

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    This document provides a template for creating a standard operating procedure (SOP) for information technology processes. The template includes 19 sections to cover: description and purpose of the procedure; scope; policies; budget; roles and responsibilities; definitions; operations; equipment; resources; the step-by-step procedure; maintenance; service continuity; monitoring; service reviews; risk assessment; training; revisions; and final approval. Using this comprehensive template will help ensure all important aspects are addressed when documenting an IT SOP.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    180 views3 pages

    IT SOP Template

    Uploaded by

    Margelatu Semintar
    This document provides a template for creating a standard operating procedure (SOP) for information technology processes. The template includes 19 sections to cover: description and purpose of the procedure; scope; policies; budget; roles and responsibilities; definitions; operations; equipment; resources; the step-by-step procedure; maintenance; service continuity; monitoring; service reviews; risk assessment; training; revisions; and final approval. Using this comprehensive template will help ensure all important aspects are addressed when documenting an IT SOP.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    ADD YOUR SOP Title: Click to fill Version #: Click to fill

    LOGO HERE SOP #: Click to fill Effective Date: Click to fill


    SOP Owner: Click to fill Last Reviewed Date: Click to fill
    SOP Approver: Click to fill Page #: 1 of 3

    IT Standard Operating Procedure:


    Click to fill title (be straightforward and clearly define what the doc covers)
    1. Description

    Give an executive summary of what is in the document.

    2. Purpose

    Background and rationale to help a reader understand why the IT SOP was implemented. This might
    include the standard or policy the SOP fulfills or who requested the documentation.

    3. Scope

    Which procedures are covered and excluded? What departments, groups or individuals does the
    document apply? This is important to avoid mission creep.

    4. Policies

    Define key rules or constraints that apply.

    5. Budget

    Identify relevant financial expenditures.

    6. Roles and Responsibilities

    Stakeholders of the system and procedures, and a responsibilities matrix of who will be executing each
    activity.

    7. Definitions

    Define ambiguous terms, acronyms and jargon unique to your organization.

    8. Operations

    Map the procedures to the larger IT service catalog as well as the business functions that the process
    impacts.

    9. Equipment

    Add an inventory of relevant equipment, hardware and software.

    10. Resources

    Any knowledge base, tools, technology and supplemental materials the user may need. Include any
    external sources — like manuals, documentation, policies, regulations, other SOPs — that are relevant.
    Be sure to provide information about what the resources are used for and where they are stored. Links
    can be very helpful.
    ADD YOUR SOP Title: Click to fill Version #: Click to fill
    LOGO HERE SOP #: Click to fill Effective Date: Click to fill
    SOP Owner: Click to fill Last Reviewed Date: Click to fill
    SOP Approver: Click to fill Page #: 2 of 3

    11. Procedure

    Outline the activities step-by-step in chronological sequence. Be sure to include the actual configuration
    of the systems impacted by the procedure. Often checklists can help ensure accuracy and completeness.
    Flowcharts and diagrams are also practical and helpful additions.

    a. Warnings: Clearly communicate precautions and lessons learned.

    b. Handling incidents and troubleshooting procedures: Detail aspects of the expanded incident
    lifecycle. You should also include a comprehensive escalation path.

    c. Testing mechanisms: Include the evaluation criteria to confirm the procedure’s success.

    12. Maintenance

    Schedules of maintenance and the tasks required, plus all related equipment warranties. Links to the
    materials can be very helpful.

    13. Service Continuity

    Describe the system resilience, including backup and restored tasks. Be specific about how service
    continuity is implemented in the event of system failure.

    14. Monitoring

    How are issues detected, collected and referenced? Include metrics against which the IT SOP can be
    judged, including dashboards and KPIs.

    15. Service Review

    Include notes about the previous and current review periods, including current and peripheral issues.

    16. Risk Assessment

    Identify the risk methodology and the latest assessment.

    17. Training

    Describe how new employees are trained on the systems and procedures.

    18. Review and Revisions

    Identify review dates. Detail how records are maintained and stored for future reference. Identify how
    changes are made to the systems and procedures. List revisions as the document evolves and when the
    changes were added.
    ADD YOUR SOP Title: Click to fill Version #: Click to fill
    LOGO HERE SOP #: Click to fill Effective Date: Click to fill
    SOP Owner: Click to fill Last Reviewed Date: Click to fill
    SOP Approver: Click to fill Page #: 3 of 3

    19. Approval

    Name: Click to add


    Title: Click to add

    Signature:

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