 PMP Simulation Exam (https://cambridgeeducationonline.talentlms.

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CORRECT

Prior to preparing a monthly project status report, a Project Manager identifies three new risks. All of
these risks could impact critical key milestones. 
 
The Project Manager wants to reference additional information before presenting this new risk
information.
 
To which sources should the Project Manager refer?

 Risk register and risk report.

Risk register and organizational process assets

Risk management plan and risk report.

Lessons learned repository and risk report.

The Project Manager must check the risk register and risk report to see if this is indeed a new risk
and to see if there was action already planned around it.

INCORRECT

The initial draft of a project management plan is completed.

 
The Project Manager plans to show the draft to stakeholders who are located around the globe for
approval. The Project Manager has limited time to gain approval, and the project management plan is
lengthy.
 
The Project Manager needs to ensure that the review of the plan is completed on time.
 
Which action should the Project Manager take?

Send the plan for the stakeholders to review, and then meet with the all of them to discuss it. 

 Have each stakeholder review the plan individually, adding their comments, and then update the document
accordingly.

Ask select stakeholders to review particular sections of the plan based on their areas of expertise.

Organize individual meetings with only the key stakeholders to walk them through the plan. 

By sending the project management plan to the attendees in advance, the PM can insure that the
meeting is most productive.

CORRECT

Although the sponsor and project team say that the new project has an adequate budget and realistic
schedule, the Project Manager worries that unplanned events could threaten the project’s success.
 
What should the Project Manager do first?

 Engage in identification of project risks, then assess those risks.

Ask the project sponsor for additional funding to cover project planning.

Schedule a meeting with the functional manager to address the potential impact of unplanned risks.

Execute the project as planned, recognizing that additional project funds must be requested at a later point in the
project

The Project Manager needs to be proactive and to familiarize himself with the identified risks and
their mitigation strategies.

CORRECT

Three parts of a single project are being completed by three project teams. The three parts are highly
dependent on each other. The team leader worries that this might create conflicts when the outputs from
the three teams are combined, and asks for advice.
 
What advice should the Project Manager provide?

 Identify potential conflicts, and then arrange for a weekly joint meeting with the members of the three
teams to review each other’s work.

Decide which team’s work should be prioritized, then delay the work from the other two teams to ensure there
are no conflicts.
 Document conflicts as they occur, and take action to remedy any problems that arise.

Continue to let all three teams work simultaneously, recognizing that conflicts can be addressed at the testing
phase.

Consistent communication is important for ensuring a lower probability of issues and successfully
addressing existing risks.

CORRECT

Schedule performance issues are occurring on a project. After assessing the issue, the Project Manager
determines that the cause is the expertise levels of project resources.
 
Specifically, a few of the senior-level resources check irrelevant details, and some inexperienced
resources take too much time to complete tasks.
 
The Project Manager needs to enhance team performance.
 
Which action is appropriate to take?

 Implement training where necessary, and create a checklist for all team members.

Request that the senior-level resources help the inexperienced resources.

Advise the senior-level resources, and replace the junior-level resources.

Design and conduct training for the junior-level staff.

The PM must train the junior members and supply a checklist so that all team members are
checking only what they are supposed to be checking.

CORRECT

A project team has set up an unofficial online communications platform to enhance communication.
 
The Project Manager was not aware that this platform existed until recently, after learning that it was
being used inappropriately.
 
Which action should the Project Manager take?

 Have the project team stop using the platform, and then review the communications management plan.

Report the issue to the compliance office after disciplining the individuals involved.

Since it is not part of the communications management plan, terminate the platform.

Delegate an administrator to monitor communications on this platform.

 Since this platform was not part of the original communications plan, it should not be used. The
Project Manager needs to refer the team members back to the approved project communications
plan.

CORRECT

On a project, three critical risks with a high-impact are identified.

 
The Project Manager must find a solution to address these risks immediately.
 
Three specific resources are required to address the risks; however, they are already committed to
another project with critical deliverables.
 
Which action should the Project Manager take?

 1. Check with the functional manager regarding the resources' availability. 2. Negotiate task crashing or
rescheduling with the functional manager.

1. Hire outside resources. 2. Assign these resources to handle the tasks.

1. Assume the risks. 2. Control these risks often to reduce potential impact.

1. Generate a contingency reserve to solve the potential schedule delay. 2. Mitigate the possible impact.

The functional manager is the person who will be able to reschedule, reassign or replace
resources.

INCORRECT

A project has the following characteristics:

 
-It is in the execution stage.
-A regulatory law has recently been approved that mandates immediate compliance.
-This law will impact the project's scope, schedule, and cost.
 
The Project Manager needs to determine what to do first.
 
What is the correct step to take? 

 Initiate mitigation of the risk.

Ensure the project management plan is updated.

Escalate the issue to senior management.

Begin the change request process.

Since compliance is mandatory and it impacts scope, schedule and cost, a change request needs
to be submitted.
INCORRECT

A project has the following characteristics:

 
-It is in the execution phase.
-A regulatory law has recently been approved that mandates immediate compliance.
-This law will impact the project's scope, schedule, and cost.
 
The Project Manager needs to determine what to do first.
 
What is the correct step to take? 

 Initiate mitigation of the risk.

Ensure the project management plan is updated.

Escalate the issue to senior management.

Begin the change request process.

Since compliance is mandatory, a change request needs to be submitted.

INCORRECT

An intricate project has key stakeholders located in the United States, France, and China.
 
The Project Manager discovers that a senior manager asked a team member for project information.
 
Which step is appropriate to take next?

Rely on the information in the stakeholder register.

 Refer to the project management information system (PMIS).

Ensure that the senior manager attends the next team meeting.

Read the communications management plan.

 A communications management plan is developed to ensure that the appropriate messages are
communicated to stakeholders in various formats and various means as defined by the
communication strategy.

CORRECT

A company wants to reduce costs by installing solar panels. Their local government provides subsidies for
specific energy-efficient projects.
 
After project start, the Project Manager learns that solar panels may not qualify for the energy-efficiency
subsidy.
 
How should the Project Manager address this issue?

 Log the issue in the Issue Log.

Ensure the issue log is updated.

Make use of the contingency reserve.

File a change request.

Logging the issue first means that it can be analyzed and understood by the project team and all
stakeholders. No other actions should be taken before the impact issue is fully assessed.

CORRECT

A Project Manager is working with three key stakeholders. Each stakeholder has a different vision
regarding the project and its goal. They each feel strongly about their opinion.
 
The Project Manager needs to obtain approval of the project charter.
 
What should the Project Manager do?

Conduct a stakeholder analysis.

 Use facilitation and conflict management to ensure the three stakeholders are in agreement.

Request that the project sponsor resolve the conflict.

Use the project kick-off meeting to settle the project goals. 

To facilitate timely, productive discussion and decision making, the Project Manager should use
their facilitation skills as well as conflict management to help the stakeholders agree on a shared
vision of the project goals.

INCORRECT

A new product development project has the following characteristics:

 
-There are three main tasks.
-Task A must be delivered 4 weeks before task C starts.
-Once task B is finished, task C will start. 
 
What is the relationship between tasks A and B?

Finish-to-start (FS)

Finish-to-finish (FF) 
 Start-to-start (SS) 

Start-to-finish (SF) 

While there is no DIRECT relationship between A and B, both must be completed before C can
start, so, of the choices, the only response that makes sense is FF

CORRECT

A product passes 96% percent of the functional requirements defined in the scope. A customer is
unwilling to accept the product since it did not pass 100%.
 
A Project Manager is assessing what could have been done differently to avoid this.
 
What should the Project Manager have done?

Assessed and evaluated the test management plan.

Created the work breakdown structure (WBS).

 Ensured that the quality metrics were defined.

Reviewed the requirements documentation.

Quality metrics are a description of a project or product attribute and how to measure it.

CORRECT

A planned task in a sprint does not get completed due to an issue that appeared three days ago but did
not get resolved. The Project Manager wants to prevent this type of situation in the future.
 
What should the Project Manager do?

 During the retrospective, examine the issue.

In the demo, address the issue.

During the next iteration planning meeting, discuss the issue.

In the next daily standup meeting, review the issue.

A retrospective is a great opportunity to talk about what went right, what went wrong, lessons
learned and what to improve for next time.

INCORRECT

During user testing a client agreed to a final product. A few days later the client is reconsidering their
agreement.
 
What should the Project Manager do?

 Refer to the project’s quality management plan.

Review the project’s acceptance criteria.

Review the requirements documentation.

Refer to the project's project charter.

Satisfying all acceptance criteria implies the needs of the stakeholders have been met.

INCORRECT

What should the Project Manager do to gain a stakeholder's approval if the stakeholder believes a
project's deliverables were not achieved?

Review the project scope while analyzing the stakeholder's needs and expectations.

Review the project charter thoroughly with this stakeholder on a conference call.

 Ensure that the stakeholder understands the quality management plan.

Perform a risk analysis after obtaining the stakeholder's new requirements. 

Monitor Stakeholder Engagement is the process of monitoring project stakeholder relationships

and tailoring strategies for engaging stakeholders through modification of engagement strategies
and plans. The key benefit of this process is that it maintains or increases the efficiency and
effectiveness of stakeholder engagement activities as the project evolves and its environment
changes. This process is performed throughout the project.

CORRECT

A Project Manager needs stakeholder involvement in order to identify strategic and operational
assumptions and constraints. Unfortunately, the Project Manager is finding it hard to obtain consistent
input due to lack of participation.
 
How can the Project Manager boost stakeholder input?

As part of high-level requirements.

Review risk management tools and techniques.

Engage in effective meeting management techniques.

 Use effective facilitation techniques.

 Facilitation is the ability to effectively guide a group event to a successful decision, solution, or
conclusion. A facilitator ensures that there is effective participation, that participants achieve a
mutual understanding, that all contributions are considered, that conclusions or results have full
buy-in according to the decision process established for the project, and that the actions and
agreements achieved are appropriately dealt with afterward.

CORRECT

A marketing team is developing a new website and has agreed upon a target audience.
 
Now the marketing team needs to identify the target audience's style preferences.
 
What is an appropriate tool or technique to use for this situation?

 Focus groups

Brainstorming

Product analysis

Benchmarking

Focus groups bring together prequalified stakeholders and subject matter experts to learn about
their expectations and attitudes about a proposed product, service, or result.

CORRECT

The project sponsor requires a project team composed of resources that live in four different time zones,
working in four different locations. The project sponsor did not consider the implications of this
requirement, and believes that the dispersion will provide an ideal project team that will save costs.
 
Where should this be documented in the project charter?

As part of high-level requirements.

In the key stakeholder list.

 In the overall project risks.

As part of the resource management plan.

Having a dispersed project team does not come without risks. These risks need to be identified in
the charter as an overall risk for the project.

CORRECT
Project team members are spending a lot of time helping maintenance and operations staff with a
recently commissioned project component.
 
The Project Manager needs to validate that the component was signed off and ownership transferred.
 
Which three documents should the Project Manager use for this decision?

As part of high-level requirements.

Procurement agreements, project document updates, and organizational process assets updates.

Procurement agreements, stakeholder engagement plan, and organizational process assets updates.

 Final report, project document updates, and organizational process assets updates.

When closing the project, the Project Manager reviews the project management plan to ensure
that all project work is completed and that the project has met its objectives. The project
documents are updated accordingly.

INCORRECT

A project is at the planning stage of the project. The Project Manager realizes that producing a complex
multi-functional application is not feasible with the current number of resources and decides to hire more
resources for the production of the application. The Project Manager identifies and contracts temporary
resources . 

Which risk response strategy does this scenario exemplify?

 Mitigate

Transfer

Accept

Avoid

The risk to the project was posed by insufficient resources. The risk was Avoided by hiring
additional resources.

CORRECT

Several team members have been transferred to another project, so the Project Manager needs
additional resource support from a new supplier. The Project Manager is concerned about the cost risk of
using a new supplier at this stage of the project.
 
Now, the Project Manager needs to work with the procurement team to establish specifications and type
of contract to be used.
 
What should be done?
 Recommend a time and material (TM) contract.

 Recommend a fixed price incentive fee (FPIF) contract.

Recommend a cost plus incentive fee (CPIF) contract.

Recommend a firm fixed price (FFP) contract.

A Fixed Price Incentive Fee Contract (FPIF) is a type of contract where the buyer pays the seller a
set amount (as defined by the contract), and the seller can earn an additional amount if the seller
meets defined performance criteria.

CORRECT

A small group of users complain during a project’s user acceptance stage. The users say that their
expectations are not met.
 
Which action could help avoid this issue on future projects?

Create a professional relationship with users.

Engage in risk assessments throughout the project.

Make use of conflict management techniques.

 Make use of stakeholder feedback during the project.

Managing stakeholder engagement helps to ensure that stakeholders clearly understand the
project goals, objectives, benefits, and risks for the project, as well as how their contribution will
enhance project success. Listening to their feedback is an important part of this engagement.

CORRECT

A company is planning to utilize a new product that leverages innovative technologies and processes.
 
The Project Manager has verified that the component work packages have been defined, and constraints
for each component have been identified.
 
Which estimating technique should the Project Manager use to obtain a precise cost estimate of the
project? 

Analogous 

Three-point

 Bottom-up 

Parametric 
 Bottom-up estimating is a method of estimating project duration or cost by aggregating the
estimates of the lower level components of the WBS.

CORRECT

A project is being implemented.

 
The research and development department communicates to the Project Manager that the product's
requirements have changed. These changes were not anticipated, may significantly influence potential
sales numbers, and could impact project scope.
 
What is the appropriate action for the Project Manager to take?

 Update the risk register accordingly and identify risk responses.

Use forecasting methods.

Plan to use the contingency reserve and update the risk mitigation plan.

Utilize methods such as earned value management (EVM).

These new requirements may pose additional risks. These risks need to be documented and
appropriate responses need to be identified.

INCORRECT

A high-level manager in an organization would like to use a critical project resource for a new project.
 
Which action should the Project Manager take?

Contact the program manager to resolve the issue.

 Request that the high-level manager provides a replacement.

Use the Legitimate form of power to deny the request

Tell the team and reassign that resource's responsibilities to other team members.

The project management team’s ability to influence others plays an important role in negotiating
resource allocation, as does the politics of the organizations involved. If getting to an agreement is
not possible, the issue needs to be escalated for resolution.

CORRECT

A project has the following characteristics:

 
-US$3 million budget
-Planned value of US$630,000
-Actual cost of US$650,000
-Earned value of US$540,000
 
Which statement is true about the current status of the project?

The project is ahead of schedule and under budget.

 The project is behind schedule and over budget.

The project is ahead of schedule and over budget.

The project is behind schedule and under budget.

CV = EV - AC: 540 - 650 = -110

SV = EV - PV: 540 - 630 = -90
Negative cost variance means project
is over budget
Negative schedule variance means project is behind schedule.

CORRECT

Because a deliverable does not meet the agreed-upon quality specifications, it is rejected by the
customer. Team members find that the deliverable does not meet expectations because there is a
problem with vendor-provided parts.
 
The vendor says that they will not correct the problem.
 
Before deciding on next steps, what should the Project Manager do?

Check the service level agreement (SLA) established with the vendor.

 Review the procurement management plan and contract agreements.

Check the internal quality assurance reports.

Review the resource management plan and document lessons learned.

A contract is a mutually binding agreement that obligates the seller to provide the specified
products, services, or results; obligates the buyer to compensate the seller; and represents a legal
relationship that is subject to remedy in the courts.

CORRECT

A project is underway and is 50% completed.

 
An essential project team member requests 1.5 months leave for personal matters.
 
What should the Project Manager do first? 

Check with this team member to see if the leave can be postponed.

Discuss the issue with the functional manager and request a replacement.
 Assess how the leave will impact the project.

Refer to the resource management plan.

The FIRST thing the Project Manager needs to do is to understand what impact (if any) this
absence will have on the project.

INCORRECT

A product deliverable is undergoing acceptance testing.

 
A senior-level stakeholder raises concern that an essential product feature for their department was not
developed.
 
The Project Manager wants to avoid this issue in the future.
 
What is one way to accomplish this goal?

Properly manage stakeholder expectations.

Prepare a change management plan.

Ensure a scope management plan gets approved.

 Hold a product demo with stakeholders.

A scope management plan documents how the project and product scope will be defined,
validated, and controlled.

CORRECT

As part of effective leadership, Project Managers help team members grow and keep them motivated
throughout each project.
 
What is one trait that supports this effective leadership?

 Stand up for the team’s beliefs and be assertive

Challenge the team by delegating project tasks.

Use daily discussion sessions to solicit and respond to the team’s concerns.

Provide a team reward for each successfully completed task

The Team Charter is a rare, but key agile document. Created by the entire team and updated
when there are new joiners. It is important that Servant Leaders defend the Team Charter and
assert its principles if they are challenged.
CORRECT

A deliverable on the project's critical path is lagging behind schedule.

 
The cost performance index (CPI) is 1.3. The Project Manager is able to put the project back on schedule.
 
What is the most likely outcome for the project?

There will be activities performed in parallel.

There will be a revised scope.

 There will be an increase in costs and risks.

There will be rework.

The Cost Performance Index (CPI) is above 1, therefore the project is spending money at a rate
lower than planned. Since the project is behind schedule, it's Schedule Performance Index (SPI) is
less than 1. In order to increase the SPI to 1, there will most likely be an increase in costs, perhaps
from crashing activities on the critical path that will lower the CPI towards 1. This will most likely
increase risks associated with the project when trying to do more in less time.

CORRECT

A global organization sponsors a project that involves six different companies. When the project is
partially complete, the Project Manager learns that one stakeholder is ill and needs to decrease their level
of involvement.
 
What should the Project Manager do?

 Update the stakeholder engagement plan.

Revise the project charter.

Update the stakeholder register.

Revise the project management plan.

The stakeholder engagement plan is updated to reflect any processes, procedures, tools, or
techniques that affect the engagement of stakeholders in project decisions and execution.

CORRECT

A project is in the execution stage.

 
Due to a demand to complete the project quickly, the Project Manager needs to rapidly assign resources
to build the team and meet project requirements.
 
Which action should the Project Manager take next?
 Build library services.

Deliver workshops. 

 Acquire and train the new team.

Host a webinar.

Once the project team is established, the Project Manager can then start developing them.
Develop Team is the process of improving competences, team member interaction, and overall
team environment to enhance project performance. Training is a Tool & Technique of the
Develop Project Team process.

CORRECT

After a project ends, the Project Manager and project team members are still being asked to do the
following:
 
-Evaluate new requirements
-Make minor modifications
-Solve technical issues
 
The Project Manager wants to ensure the product or service developed by the project now has
operational support. 
 
What should the Project Manager do?

 Complete the hand over of the project.

Review the acceptance criteria and get acceptance.

Formally disband the project team and find a new project.

Continue to fulfill the requests as the product is still being developed.

Project closure and hand-off will ensure  knowledge transfer to production and/or operations.

INCORRECT

A previously-identified technical issue has been resolved and the project is moving forward. The Project
Manager has been warned that the same issue will probably arise on similar projects in the future.
 
What should be done first when responding to this warning?

Ensure that the issue log is updated and update the lessons learned register

Create a risk report, and keep the report current.

Notify the project sponsor about the warning.

 Ensure that the lessons learned register is updated.

The issue log should be updated saying the issue was resolved and update the lessons learned
register about potential risks for future projects.

INCORRECT

A Project Manager is attending a periodic review with stakeholders.

 
The project sponsor asks the project manager how deliverables will be verified for accuracy and accepted.
 
In which project document is this information found?

Scope management plan.

Requirements management plan.

Quality management plan.

 Work performance reports.

The quality management plan identifies the quality requirements and/or standards for the project
and its deliverables, and documenting how the project will demonstrate compliance with quality
requirements and/ or standards.

CORRECT

A medium-sized company is expanding into a new market. However, the company does not have previous
experience in that market.
 
A Project Manager needs to collect requirements.
 
Which two tools or techniques should the Project Manager use?

 Prototypes.

 Expert judgment.

Product analysis.

Create requirements traceability matrix.

Experts come with many lessons learned. Given the increased risks of a new and potentially
complex market, using expert judgement is recommended. Prototypes are an excellent way to
gain a better understanding of the product and to gather requirements.
INCORRECT

A project has the following characteristics:

 
-A functional manager is also a project stakeholder.
-The functional manager has time constraints and delegates project responsibilities to someone else on
the functional team.
-The new stakeholder is not attending meetings.
 
The Project Manager needs to engage this new stakeholder.
 
What should the Project Manager do?

Examine the project charter with the new stakeholder and assess their level of engagement.

Present the project schedule and the specific, assigned tasks to the new stakeholder. 

 Request that the functional manager briefs this new stakeholder and ask that they send them to all relevant
meetings.

Ask the new stakeholder to pair with a more experienced stakeholder to learn responsibilities.

The first version of the stakeholder engagement plan is developed after the initial stakeholder
community has been identified by the Identify Stakeholder process. The stakeholder engagement
plan is updated regularly to reflect changes to the stakeholder community.

CORRECT

A Project Manager needs to successfully lead a project that has diverse, globally-dispersed team
members.

What should the Project Manager do to develop cultural sensitivity?

Explore each team member's culture in-depth for several weeks to be sensitive to their needs.

Seek help from the human resource department to obtain formal training in this area.

Travel to each team member's geographic location to gain awareness of their culture and meet face-to-face.

 Be aware of local customs, remain flexible when working with team members, and recognize that culture
is learned. 

The Project Manager needs to be proactive and learn what he can while also maintaining
flexibility.

CORRECT

Multiple new members are added to an ongoing project. Although all original team members received
basic training on the specifics of the business operation that the project supports, the new members do
not have the same basic understanding. This lack of understanding results in decreased productivity.
How should the Project Manager respond to this issue?

 Ask the original team members to provide support and training, and schedule a second kick-off meeting
for new team members.

Assure all new team members that they should feel comfortable asking for help from both the long-term
members and Project Manager.

Revise the team, so that the newer resources are moved to other projects and resources with relevant experience
are added, then log lessons learned.

Recognize that this is a common occurrence when teams experience change, and revise the schedule to allow for
the slight decrease in productivity.

It is the PM's responsibility to make sure that the new members are adequately trained. This
approach provides that training.

CORRECT

A new law is expected within the next four-to-five months that will affect the business’ type of products.
The next product launch is starting, and should be completed within three months. Unfortunately, the
new product would not meet the requirements of the proposed law.
 
How should the Project Manager respond to this potential problem?

 1. Schedule a meeting with the sponsor and key stakeholders to discuss risks. 2. Using the results of the
meeting, revise the assumption log and project charter.

1. Revise the risk management plan. 2. Move ahead with planning the project.

1. Move ahead with the project; following the plan. 2. Ensure on-time completion, so that the product will not be
affected by any possible rule change.

1. Schedule a meeting with the sponsor and key stakeholders to warn them about the law. 2. Advise them to
cancel the project until the legislation is finalized.

This new law can have a profound effect on the project. It will certainly lead to new potential risks,
new assumptions and a possible charter change.

INCORRECT

The project requires the development of a human resources information system (HRIS) to centrally
manage human resources and payroll. The project sponsor is a multinational company.
 
The Project Manager reviews historical data on the company’s human resources practices and considers
the regulatory framework of the project. Still, there are concerns about project risks.
 
What should the Project Manager do in response to these concerns?
 As part of high-level requirements.

Calculate and quantify project risks.

Formulate a risk mitigation plan.

 Engage in regular risk reviews.

Logging and then analyzing high level project risks based off of Lessons Learned from previous
initiatives is a great way to set a basis for the project.

CORRECT

During a conversation with a friend, a Project Manager hears that a possible union action will occur within
the next two weeks. The Project Manager knows that at this stage of the project, any project delays could
cause substantial harm to both budget and schedule, and any union action will affect the project team.
 
Earlier, the probability of a union action was considered minimal. Thus, it was unanticipated.
 
How should the Project Manager respond to this issue?

Get more information through informal discussions, and use what is found to decide on next steps.

 Update the risk in the risk register with this new information and notify relevant stakeholders.

Plan to reward those who do not participate and identify possible disciplinary actions for those who do
participate.

Schedule a meeting with the union’s leader in order to resolve any outstanding conflicts.

The Project Manager needs to proactively approach this. This risk was previously added to the risk
register and considered a low risk. By updating the risk register and by communicating this
development to the appropriate stakeholders, they will be able to devise an appropriate risk
response.

INCORRECT

A Project Manager leaves the company and is replaced.

 
The new Project Manager wants to start guiding the team toward project success.
 
What should the new Project Manager do first?

Look over the project charter to identify goals and deliverables.

 Review the project diary and look for notes made by the former Project Manager.

Modify the project schedule, adding a new activity related to the knowledge transfer process.
 Revisit the project budget to determine if extra time is required.

The Project Charter is one of the most important project documents. It defines many aspects of
the project which are critical to the new Project Manager's understanding of the project strategy,
as well as the tactical execution. Any other actions before reading the official project charter will
be made with a bias.

INCORRECT

A project has the following characteristics:

 
-Is in the process of completing the planning stage.
-A key stakeholder will be unavailable for 2.5 weeks during the project.
 
The Project Manager must decide what to do first, after learning about the key stakeholder's
unavailability.

What is the correct step to take?

Ensure that the issue log is updated and inform the other stakeholders.

Request that the finance department provide a replacement during the stakeholder's absence.

Organize a meeting with the sponsor to evaluate the situation and identify alternatives.  

 Continue with planning, and acknowledge the impact the change may have on the project schedule.

The FIRST thing the PM needs to do is to capture this as an issue and communicate this to the
other stakeholders. Until then, no action can or should be taken.

CORRECT

A project sponsor is risk averse and is therefore concerned about negative impacts on the project. To help
with this concern, the project team identifies four project risks and then evaluates both the probability of
occurrence and the impact of the risk if it occurs. The team uses a 1-5 scale, 1 being the lowest and 5
being the highest. 
  
 Risk
 Probability
 Impact
    
A    1    5    
B    4   4    
C    2    5    
D    2    2    
 
Based on the table, in what order should the project manager rank these risks for risk management
purposes?

B, A, D, C
 B, C, A, D

B, A, C, D

C, D, A, B

C, D, A, B

Risk severity is calculated by multiplying probability and impact. For example, Risk A has a
probability of 1 and an impact of 5: 1 x 5 = 5. The higher the value, the higher the risk is rated.

INCORRECT

A project team collected sensitive client data early on in the project to help develop the project
management plan.  The team is now working on deliverables for the project. 
 
The compliance manager raises an issue of project non-compliance.
 
What is the first document the Project Manager should review?

 Statement of work (SOW)

Issue log

Business case

Risk register

After a new issue is raised, the issue log should be reviewed and updated, as needed, prior to
taking action

CORRECT

A Project Manager joins a project that has the following features:

-Globally distributed team

-Budget that is fixed
-Very tight deadlines

During planning, what should the Project Manager do to avoid any scope creep and keep the team
focused on delivering a product that meets requirements? 

Ask that all development team leads prepare detailed requirements.

Hold daily stand-ups with all development teams.

 Put any changes to scope through the formal approval process.

Disallow stakeholders from directly interacting with the development team leads.
 Scope creep can be avoided by adherence to the agreed upon change management process.

INCORRECT

Review the following project characteristics:

 
-The project is in initiation.
-Due to lack of funding, the project gets terminated.
-The Project Manager must close the project.
 
What is the first action the Project Manager should take?

Rely on the communications management plan to properly inform all stakeholders.

Examine the organization's project closure guidelines.

Determine the potential impact of terminating the project by performing a risk analysis.

 Close all project procurement processes.

Project closure guidelines or requirements will contain the organization's procedures to follow.

CORRECT

A project that should have been 90 percent complete by now is only 65 percent complete. The total
project budget is US$120,000 and the actual cost spent to date (AC) is US$80,000.
 
What is the scheduled performance index (SPI) and cost performance index (CPI) of this project?

 The SPI is 0.72, and the CPI is 0.98.

The SPI is 1.38, and the CPI is 1.2.

The SPI is 0.94, and the CPI is 1.04.

The SPI is 0.80, and the CPI is 0.91.

EV = % complete * budget: 65% * $120,000 = $78,000, AC = $80,000. CPI = EV/AC =

$78,000/80,000 = 0.975 or 0.98  
A CPI less than 1 means the project is over budget.
PV = %
complete * budget: 90% * $120,000 = $108,000, SPI = EV/PV = $78,000/108,000 = 0.72  
A SPI less
than 1 means the project is behind schedule.

CORRECT

A Project Manager is uncertain about the project duration for a new product and consults several groups
of subject matter experts (SMEs). The first group advises that it can be finished in 25 days. The second
group identifies some risks that could make the duration up to 40 days. The third group proposes a new
method that can shorten the time to 10 days.
 
 Using the triangular estimating technique, what is the duration for the new project?

23 days

 25 days

27 days

30 days

Using the Triangular formula: [Pessimistic estimate + Most likely estimate + Optimistic estimate]/3
=
Therefore, [10 + 25 + 40]/3 = 75/3 = 25.

INCORRECT

A company has a goal of increasing customer satisfaction within 4 months. A project is initiated to meet
this goal. 

The Project Manager needs to identify best practices.  

What should the Project Manager utilize to accomplish this?

 Benchmarking

Interviews

Facilitation

Affinity diagram

Interviews should be used to gather feedback from actual customers. This ensures that any
decisions are made off of real data rather than assumptions.

INCORRECT

A project is being planned in a remote area with limited access to vehicles and equipment. The Project
Manager proposes that the company deliver all heavy equipment themselves despite the significant
expense. The Project Manager will take full responsibility for this activity.
 
What type of risk response is the Project Manager demonstrating?

Transfer

Mitigate

Accept

 Avoid
 Risk acceptance is a risk response strategy whereby the project team decides to acknowledge this
low risk and not take any action unless the risk occurs.

CORRECT

The project is overseen by a senior Project Manager. A new Project Manager joins the project, and the
sponsor asks the new Project Manager to develop the quality management plan.
 
How should the new Project Manager proceed?

 Meet with the senior Project Manager to identify established plans and processes. Then, ask for
assistance in selecting the appropriate standards.

Schedule a meeting with the customer to collect requirements and obtain benchmarking samples.

Obtain the necessary benchmarking samples and cost-benefit analyses from the sponsor.

Postpone the development of the quality management plan until quality metrics and quality checklists are
created.

The new Project Manager needs to consult with the senior Project Manager to find out what
practices and processes are already in place.

CORRECT

A Project Manager is working with a customer who repeatedly submits requests for new requirements for
an existing software product.
 
The Project Manager has already provided the completed scope definition for the product's next version
release to stakeholders.
 
Which step is appropriate for the Project Manager to take next?

Hold a meeting with the product manager to request that the number of new requests be reduced.

Define project boundaries immediately with the sponsor.

Organize a meeting with the stakeholders to set expectations.

 Analyze the scope management plan to see how changes in scope are handled.

The scope management plan documents how the project and product scope will be defined,
developed, monitored, controlled and validated. The key benefit of this document is that it
provides guidance and direction on how scope will be managed throughout the project.

INCORRECT
A skincare company reports that customers are increasingly complaining that a product is underweight.
 
A Project Manager needs to determine if something needs to be changed in the production line.
 
Which tool or technique can the Project Manager use for this task? 

 Scatter diagram

Affinity diagram

Control chart

Histogram

Control charts are used to determine whether or not a process is stable or has predictable
performance.

CORRECT

In response to slippage on some scheduled tasks, the Project Manager reprioritized a number of
subsequent tasks in order to fix the problem.
 
The reprioritization did not put the project back on track, and now the Project Manager needs to escalate
the issue to project stakeholders.
 
To escalate the issue, what should the Project Manager do first?

Refer to the change management plan.

Review the stakeholder engagement plan.

 Refer to the communications management plan.

Review the risk management plan.

The communications management plan is developed to ensure that the appropriate messages
are communicated to stakeholders in various formats and various means as defined by the
communication strategy.

INCORRECT

A governmental agency becomes a key stakeholder on a complex project due to regulatory changes. In
light of the change, the Project Manager needs to develop an understanding of this new stakeholder and
identify any new high-level risks that may result from the change.
 
Which two options should the Project Manager use?

As part of high-level requirements.

 Update the assumption log.

 Revise the stakeholder engagement plan.

 Share the benefits management plan with the new stakeholders.

Meetings are used to develop an understanding of project stakeholders. Since there is a new
stakeholder on the project, the stakeholder engagement plan should be reviewed and revised to
include them.

CORRECT

A Project Manager is working on a data center migration project and is developing the schedule
management plan.
 
Per the project sponsor's request, the schedule must plan for all tasks as soon as possible. Additionally,
the Project Manager is presented with modified resource availability that should not violate schedule
constraints.
 
The Project Manager needs to select the appropriate leads and lags relationship for this situation.
 
Which type should the Project Manager choose?

Early start is smaller than the late start in all activities.

Early start equals the late start in some activities.

 Early start equals the late start in all activities.

Early start is smaller than the late start in some activities.

The time between the Early Start and the Late Start is the amount of float, or "extra time" before
the activity starts where the critical path will not be impacted. Since the sponsor has indicated
they want all tasks to start as soon as possible, there should be no float which will make every
task a part of the critical path.

CORRECT

A Project Manager receives the following for a new project:

 
-assumptions
-restrictions
-preliminary scope
 
After receiving this information, what should the Project Manager do first?

 Review and understand the business case and project goals.

Put together the project team and assign project tasks.

 Build the project schedule and determine the critical path.

Ensure project charter approval is obtained from the sponsor.

The business case and project goals need to be understood first before a charter can be written.
Building a team and a schedule come later in the process.

INCORRECT

A Project Manager is preparing the charter for a project.

 
The project aims to automate 30 percent of product testing. The project sponsor advises the Project
Manager to assign senior test engineers to identify the tests that can be automated.
 
The test department manager, however, is uncooperative because they believe that the project will lead
to downsizing in their department.
 
What should the Project Manager do first?

Have a meeting with the test department manager to review the statement of work (SOW).

Request for the project sponsor to provide a rationale for test automation.

 Present data-driven, cost-benefit evidence of test automation to the test department manager.

Raise the risk that the senior testing engineers will be unavailable for the testing.

The FIRST thing the PM need to do is to make sure the project goals are clearly understood by the
stakeholders.

CORRECT

A week prior to the project kick-off call, a Project Manager meets with a key project resource to gain a
deeper understanding of how complex the project deliverables are.
 
The resource expresses concern and worry regarding the deliverables.
 
What should the Project Manager do to ensure that the deliverables are realistic?

 Perform a feasibility study, and then assess the results.

Discuss the resource's concerns with the sponsor, and modify the project charter.

Note the concerns in the issue log to review at a later date.

Identify threats and preventive actions by conducting a risk assessment.

To ensure that the deliverable are realistic, the Project Manager needs to conduct a feasibility
study and then evaluate the results. None of the other choices will ensure this.
INCORRECT

A project is 7 months into execution. The Project Manager determines that the cost performance index
(CPI) is .80.
 
According to a trend analysis, the CPI has a downward trend.
 
What is the next step that the Project Manager should take?

Issue a change request for cost re-baselining.

Ask for additional resources.

 Crash the project schedule.

Utilize the management reserve.

Since the project is over budget and the trend analysis shows that this will continue, the best
course of action is to re-baseline the cost of the project and manage to that.

CORRECT

Review the following steps.

 
1. A project has been successfully delivered.
2. The project manager is executing formal closure.
3. ______________________________________.
 
What is Step 3?

The Project Manager should update the bid documents.

 The Project Manager should obtain stakeholder acceptance.

The Project Manager should reassign the project team.

The Project Manager should reallocate the unused funds.

Accepted deliverables that were formally signed off by the customer or sponsor in Validate scope
are then forwarded to the Close project or phase process. Formal documentation is then signed
by the customer or sponsor acknowledging final acceptance of the project’s deliverables.

CORRECT

A Project Manager implemented an approved change to manage a risk. Three months after the
implemented change, the Project Manager learns that the change did not produce the desired result, and
there are adverse consequences.
 
What can the Project Manager do to avoid this problem on future projects?

Update the probability and impact matrix after assessing any new risks.

Revisit or change existing assumptions after reviewing the assumption log.

Update the lessons learned register with the risk information.

 Follow up to verify that a risk response is performing as expected.

Project work should be continuously monitored for new, changing, and outdated individual
project risks and for changes in the level of overall project risk by applying the Monitor Risks
process. The Monitor Risks process uses performance information generated during project
execution to determine if the response was effective.

INCORRECT

The Project Manager receives a progress report during a demo and review meeting. The report shows that
the agile project is not on track. Since all work was purposely selected and sequenced to meet higher-level
objectives, the Project Manager is surprised by the report.
 
In the future, how can the Project Manager prevent this type of miscommunication in an agile project?

Support self-organization for the project team and help them provide buy-in for the project.

Ensure that there is a contingency reserve to cover these issues.

Ensure that the team is trained to use the agile process reporting system.

 Provide early training and ongoing mentoring about the agile approach for the project team.

For Agile projects, rather than a Project Manager selecting and sequencing work, higher-level
objectives are explained and the team members are empowered to self-organize specific tasks as
a group to best meet those objectives. This leads to the creation of practical plans with high levels
of buy-in from the team members.

INCORRECT

A team was in the execution stage of the project management plan when three necessary changes were
brought to their attention. The team members all have differing opinions regarding how to implement the
changes.
 
What should the Project Manager do?

Hold a meeting with the board and project sponsor to address the issue.

Confirm that all team members and stakeholders understand and follow the change management plan.
 Organize a meeting with team members to review the issues and request changes where needed.

Ensure all requested changes are applied to the project and communicate directly with all team members

The team and Project Manager must follow the documented and agreed upon change
management processes.

INCORRECT

A Project Manager has local and virtual team members for a project.
 
To manage scheduling priority conflicts among team members, the project manager schedules a video
conference call.
 
Which statement is true about this scenario?

 It demonstrates the Smooth/Accommodate conflict resolution technique. 

It is an example of the Collaborate/Problem Solve conflict resolution technique. 

It demonstrates the Force/Direct conflict resolution technique. 

It is an example of the Compromise/Reconcile conflict resolution technique.

Collaborate/problem solving incorporates multiple viewpoints and insights from differing

perspectives. It requires a cooperative attitude and open dialogue that typically leads to
consensus and commitment. This approach can result in a win-win situation.

INCORRECT

A Project Manager works for a company that is preparing to develop a new product. The new product will
require currently unavailable skills.
 
To initiate this project, what should the Project Manager do?

 Develop detailed project requirements.

Focus on quality control.

Document the risk in the project charter.

Develop a competitor analysis.

If you plan to deliver a product and do not possess the skills required, this is a risk. The risk
should be documented in the project charter so it's impact can be analyzed before project
initiation.
CORRECT

A project is in the execution stage.

 
Based on the originally approved blueprint, 1,000 products were developed. The project team randomly
chooses 100 products to evaluate against the quality plan.
 
What is the project team undertaking?

Control procurement.

 Statistical sampling.

Process audit.

Quality assurance.

Statistical sampling involves choosing part of a population of interest for inspection (for example,
selecting 10 engineering drawings at random from a list of 75). The sample is taken to measure
controls and verify quality. Sample frequency and sizes should be determined during the Plan
Quality Management process.

INCORRECT

A Project Manager realizes that sponsor expectations are NOT being met, specifically regarding project
deliverables. 

To address this issue, which action should the Project Manager take?

Update the risk register.

Develop a stakeholder engagement plan.

 Develop a communications management plan.

Create a work breakdown structure (WBS).

The Risk Register may have existing entries about the potential for the sponsors expectations not
being met that need updating. If there were no existing entries, then there will be new risks
associated with any plan of action.

INCORRECT

A client brings a Project Manager into a project during the project's execution stage.
 
The Project Manager reviews the project scope for cost estimating purposes and notices that some
deliverables were missed in the work breakdown structure (WBS). 
 
Which step should the manager take next?
 Verify with the stakeholders to see if these missed deliverables should be added.

Ask that the project management office (PMO) approve additional funds for this work.

Include the work in the WBS, per the 100% rule, and recalculate the total project cost.

 Determine whether these deliverables are necessary by verifying with experts in the field. 

The 100% rule states that any work package in the WBS should consist of 100% of all work for
that work package. Since the WBS is a work package itself (the project), and since the WBS should
contain only work packages that are in-scope, any missing work packages should be added to the
WBS and recalculated.

CORRECT

Review the following project characteristics:

 
-A sponsor approves a project.
-The Project Manager invites selected team members, key stakeholders, and the sponsor to a meeting.
-The primary purpose of the meeting is to create a document that will guide the team in defining the main
project deliverables.
 
What will be the final output of this meeting?

Milestone list.

Work breakdown structure (WBS) dictionary.

 Scope management plan.

Requirements management plan.

The scope management plan is a component of the project management plan that describes how
the scope will be defined, developed, monitored, controlled, and validated.

CORRECT

A large project includes functional groups in four countries. It is close to completion, so the Project
Manager must prepare the closeout documents.
 
How should the Project Manager obtain appropriate signoff on the acceptance of project deliverables?

 The project sponsor should be asked to sign off.

The steering committee should be asked to sign off.

The functional managers from each group should be asked to sign off.
 The four managers from the four countries should be asked to sign off.

Since the sponsor provided the resources for the project, it is their responsibility to officially sign
off on the project deliverables.

CORRECT

A project is delayed. To obtain the desired quality level of the deliverables, a change is required.
 
First, the Project Manager issues a formal change request and communicates the change to all
stakeholders. Then, the Project Manager learns that this communications approach did not meet
stakeholders' expectations.
 
What should the Project Manager do next?

 Refer to the communications management and stakeholder engagement plans.

Provide a change request to include stakeholders' expectations in the project management plan.

Organize a meeting with the project sponsor to better understand stakeholders' expectations.

Review the communications management plan, follow it, and issue a status report.

The Monitoring of the communications and stakeholder engagement processes may result in
improved effectiveness of communication through additional and possibly amended
communications plans and activities. Such iterations illustrate the continuous nature of the
Communications Management and Stakeholder Engagement processes. Issues or key
performance indicators, risks, or conflicts may trigger an immediate revision.

CORRECT

A project has the following characteristics:

 
-A quality management plan is in place. 
-The quality management plan states that project deliverables must be reviewed, at a minimum, 1.5
weeks before the deadline.
-Four deliverables have missed this quality requirement.
 
What is an appropriate step for the Project Manager to take?

Reach out to the project sponsor for their input. 

Modify the quality management plan to conform to project practices.

Request that the project undergo an internal audit.

 Use a cause-and-effect diagram for root cause analysis.

 By understanding the root cause of the issue, the Project Manager may avoid this type of problem
later on in this and other projects.

CORRECT

A project sponsor asks the Project Manager to change production materials because these materials
could cause health problems to consumers.
 
What is an appropriate step for the Project Manager to take?

 Follow the perform integrated change control process and thoroughly investigate the matter.

Immediately implement the change and submit a change request for formal documentation.

End the current work and enact the change control process.

Reject the change because the request is outside of scope.

The impacts of the change to the project must be analyzed and understood before being
submitted to the Change Control Board. A Change Control Board relies on the Project Manager to
provide all available information for effective decision making.

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