MAHESH AHIRE

Address · E/78, Indira Nagar, Shelar chowk, Kalyan Road, Dombivli East-
421201 Phone: 9594081130
Email: [email protected]

Seeking a challenging position in a reputed organization where I can learn new

skills, expand my knowledge, and leverage my learnings.

SKILLS
 Basic Knowledge of MS. Office and Basic  Oral and written communications
knowledge of Computer software.  Language: English, Marathi, Hindi.
 Professionalism and strong work ethic.  Critical thinking and problem-solving.
 Providing training to new agents.  Manage the team when the team
 Providing floor support to new agents. leader is unavailable.

EXPERIENCE
14TH SEPTEMBER 2020 TO TILL DATE (1.7 YEAR) CUSTOMER SERVICE REPRESENTATIVE (EMAIL
PROCESS), COGENT E-SERVICESPRIVATE LIMITED. (AXIS BANK)
To assist customers with queries related to their fastag issues, dispatch details, payment details, etc. via Emails and
deal with multiple customers at the same time. Acknowledging and resolvingcustomer complaints. Keeping
records of customer interactions, transactions, comments, and complaints.

Responsibilities

 To assist customers with queries related to their fastag status, dispatch details, payment details, wallet
statements, etc. via Emails and deal with multiple customers at the same time.

 Maintaining a positive, empathetic, and professional attitude toward customers at all times
Acknowledging and resolving customer complaints

 Keeping records of customer interactions, transactions, comments, and complaints.Communicating and

coordinating with colleagues as necessary.

 Knowing our products inside and out so that we can answer questions.

 Providing the update on the fastag (Tag/Sticker) delivery status, etc.

 To manage all daily tasks and duties related to the process with strict compliance with guidelines.
 17TH OCTOBER 2019 - 1ST APRIL 2020 (7 MONTHS)
SALES EXECUTIVE IN PLCC DEPARTMENT (KOTAK MAHINDRA BANK),
TELEPERFORMANCE (D.I.B.S)
The personal loan on credit card sales representative position is primarily a marketing and
Customer support role. They perform various functions in promoting the sales of a brand’s
creditcard, as well as providing necessary customer support, including providing information,
advocating for client needs, and resolving complaints from card usage experience.

Responsibilities

 Worked in a call center environment and answered an average of 80 to 100 calls a day by
addressing customer inquiries and solving problems.

 Always met service level needs.

 Determined customer needs by asking relevant questions and listening actively to the
responses.

 Reviewed and manually submitted an average of 45 applications a day for customers

inquiring about a line of credit with [company name]

 Determined if customers qualified for credit limit increases and reinstatements by

reviewing customers' accounts, reading customers' credit bureau reports, and
addressingany alerts or messages on the credit bureau report.

 Calculated debt to income ratio using Excel.

 Used Microsoft Excel on a daily basis

 Was highly involved and active with any team events and other representatives on the
floor.

 Helped train new representatives by assisting them on calls or letting them participate
in my calls

24TH OCTOBER 2018 - 1ST SEPTEMBER 2019 (11 MONTHS)

CUSTOMER SERVICE REPRESENTATIVE (KOTAK MAHINDRA BANK),
Q-CONNEQTBUSINESS SOLUTIONS LTD.
A Customer Service Representative, or CSR, will act as a liaison, provide
product/services information, answer questions, and resolve any emerging
problems that our customer accountsmight face with accuracy and efficiency.

Responsibilities
 Resolve product or service problems by clarifying the customer's complaint; determining
the cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution
  Maintain financial accounts by processing customer adjustments

 Recommend potential products or services to management by collecting customer

information and analyzing customer needs

 Prepare product or service reports by collecting and analyzing customer information.

 Contribute to team effort by accomplishing related results as needed

 Manage large amounts of incoming calls.

EDUCATION

APRIL-2018
B.COM (BANKING AND INSURANCE), VEDANTA COLLEGE OF MANAGEMENT &
INFORMATION TECHNOLOGY (UNIVERSITY OF MUMBAI)
B.Com (Bachelor of Commerce) Pass with the ‘D’ Grade

FEBRUARY-2015
12TH H.S.C, S.V.JOSHI HIGH SCHOOL, AND JR.COLLEGE (MAHARASHTRA BOARD)
HSC (Commerce) Passed with the 60.77%

MARCH-2013
10TH S.S.C, S.V.JOSHI HIGH SCHOOL, AND JR.COLLEGE (MAHARASHTRA BOARD)
SSC Pass with the 49%

PERSONAL DETAILS

 DATE OF BIRTH: 21ST DECEMBER 1995

 MARITAL STATUS: SINGLE

 NATIONALITY: INDIAN

 CONTACT DETAILS: 9594081130/9819434893

DECLARATION
I hereby declare that the details and information given above are complete and true to the best of my
knowledge.

Place: Signature:
Date: