Examples of Letters

Complaint letter from a business customer to a telephone company
(Лист-жалоба клієнта на телефонну компанію; офіційний лист)

Dear Sir,
I am writing this letter to complain in the strongest terms about the poor service that I have received
from your company.
We signed up to your telephone and internet service package two months ago because your advertising
suggests that you are better than Telco. In addition, you promise to deal with problems quickly and
efficiently, something that Telco were unable or unwilling to do. However, in the first month of service you
managed to cause me to lose two days worth of business because of poor administration. The main
problem was that you failed to provide me with the correct telephone number, 9818 8747, that you had
promised when I completed the contract. This phone number was an established business line which I had
been using for the last three years. Obviously this meant that my clients were unable to contact me and it
cost me many hours of phone calls to resolve the matter with your support centre.
I would appreciate it if this situation could be resolved and a substantial rebate offered on my first three
month's account.
I look forward to hearing from you soon.
Yours Faithfully
John O'Sullivan
A letter to a magazine expressing an opinion about tourism
(Лист до журналу з висловленням думки про туризм; офіційний лист)
Dear Sir-As someone who has travelled throughout Asia on business and holiday I would like to give my
opinion on its environmental impact. Having visited Indonesia, Thailand and Malaysia I understand that
tourism can bring money to developing countries. However, this money often goes into the pockets of
foreign investors, and only rarely benefits local people. Multinational hotel chains also have little regard
for the surrounding wildlife when they build new resorts. This can cause many problems.
In view of these facts we, as tourists, can directly affect these countries in a positive way if we are
thoughtful. When we visit these countries we can visit restaurants, bars and even hotels that are owned
by local people. In addition, we can refuse to give luxury resorts our patronage and therefore prevent
them from becoming even larger. Most importantly we should check that any tours or excursions we take
have minimal effect on the natural surroundings. Finally, we can even attempt to change the behaviour of
other tourists by sharing our opinions.
If we follow these simple steps we can be sure that our pleasure is not causing any harm to people or
places that we visit.
A letter in application for a job

(лист-заява на роботу; офіційний лист)
Dear Sir/Madam,
I am writing this letter to apply for the position of student assistant that I saw advertised on your website.
I am interested in working in the teachers' resource library, or in the accommodation department.
I have recently graduated from the WSB Business School in Warsaw and received high grades in both my
English and Business Courses. In addition, we had to use all of the Microsoft Office programs in the
preparation of our finished assignments, so I am able to do most things with computers.
Since I was 15 years old I have helped my father to run his small import-export business. I have been
involved in helping a variety of clients and also the general administration of the business. In the past 2
years I have worked in the WSB library, helping teachers and students to find and use the resources
there. This experience has given me the ability to deal with the needs of all types of people.
I have an outgoing, diligent personality and find that I enjoy the challenges of working in busy
environments. In addition, my studies and experience have taught me to be accurate and efficient in
organising my work so I would be a valuable addition to your school.
I look forward to hearing from you.
Yours faithfully
Pawel Minescz
Informal Letter
(неофіційний лист)
Hi Leo,
It's been a while since we wrote, so I thought I'd drop you a line to bring you up to date with what's been
happening here.
I suppose the most important thing is that Jane's job is more secure than we thought. At the beginning of
the year, when she got the job, we thought it might only be for one semester, but we just found that she
has a permanent contract of sorts. Obviously this is great, as it means we can relax a little. I still don't
have what I really want work wise, but it will happen soon. You have to stay positive, don't you?
My parents are both fine, and I think they are really happy that we've moved back. For us, it's great to be
so close to family again, an extra sense of comfort and security. We see my sister quite often as she's in
London, although we're not that bothered about going into the city.
So, what about you these days? Are you still stuck in that old job? Since I've been having so much trouble
getting a job I understand your reluctance to change. There's nothing worse than filling in endless
application forms, with no idea of what it will lead to.
Anyway, I've got another form to fill in so I'll love you and leave you.
Regards
John
A semi-formal e-mail in the form of a report

(напів-офіційний лист в формі доповіді)
Hi Doug,
Just getting back to you with a preliminary report on what we need to set up the multimedia suite in the
library.
Firstly I looked at cameras and other hardware that students will be borrowing.
As you know we're dealing with about 600 students on this site. In addition, there have been 6 tutors who
have already been asking about digital cameras and digital video cameras, and they hadn't even heard
about this project. Judging by the interest I don't think we should buy less than 4 of each, that way we
can let a class take three at a time and still have one left over. We'll also need to ensure that the cameras
are only lent out for a day at a time. I'm going to try to get some advice from other colleges about
equipment which is both rugged and reliable enough to be borrowed by our students. We'll probably need
to get a mini disc recorder as well, so students can record high quality sound.
The second area I looked at was the computer hardware we need.
Obviously, as we'll be dealing with video, image and audio files, we'll need as fast a processor as we can
get, Mac or PC. We'll also need at least 512MB of RAM, but 1GB would actually be much better. For
capturing video we'll need a 10,000 rpm hard drive as well, they're much faster than the old 7,200 rpm
drives. They also need to be as large as we can afford. If we can get a deal it is probably better to get
Macs, even if it'll take a little while for everyone to get used to them. I suppose that depends upon our
preferred suppliers though. With a discount we should be able to get at least 3 workstations.
Finally we need to consider software.
We need to have a full range of media software, from print to video on at least one computer, preferably
all three. It would be great if students had the opportunity to use whatever media was best for their
particular project. I think it could be very interesting to help them use the internet as a vehicle for their
opinions, and for demonstrating their skills.
So that's it for now. We're really looking at a budget of £8,000 for the hardware. We'll have to look at the
licenses we already have for software to see if we'll need to spend much on that.
I'll get back to you when I have more info on the cameras.
Cheers
Tony

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Examples of Letters

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Complaint letter from a business customer to a telephone company

(Лист-жалоба клієнта на телефонну компанію; офіційний лист)

A letter in application for a job

A semi-formal e-mail in the form of a report

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