Name: Aakash P

Professional Summary

• Certified 201 Salesforce Administrator and 401 Force.com Developer with 8 years of IT experience with 6+
years of experience as a Salesforce Professional including experience working on Sales cloud and Service cloud
using Visual force, Apex and Java Technologies as an Analyst, Administrator and Developer on Integrating
Enterprise Applications.
• Exceptional documentation skills for writing use cases and functional requirement documents as well as
for creating Use Case diagrams, Activity diagrams and business process flow diagrams using MS Visio.
• Worked with various CRM applications like Salesforce.com, Sales Cloud, Custom Cloud, Reporting and
Analytics of Sales, Service and Custom Cloud, Application on Code backup.
• Experience in evaluation, design, testing, maintenance and production support using SDLC process and
AGILE methodologies.
• Proficient in all phases of SDLC requirements gathering, analysis, and solution design, development,
testing and deployment, and expertized in preparing documentations like BRD, FRD, UATs
• Experience with risk analysis associated with application implementation and impact analysis on current
system or business.
• Experience with system integrations involving Salesforce.com and ERP
• Administration, Configuration, Implementation and support experience on Salesforce.com platform.
• Experience in developing Apex Classes, Triggers, Creating Workflows, CSS, HTML and JavaScript.
• Experience in RDBMS database development like PL/SQL, SQL Queries, Functions, Stored Procedures,
Triggers, Views, Indexes using Oracle 9i, 10G, 11i and R12, 12C versions.
• Implemented Visualforce pages with public-facing websites by using Force.com Sites.
• Lightning and Lightning Component experience
• Well versed with Apttus
• Good understanding of Contract Lifecycle Management (CLM).
• Worked with Apttus Contract management and CPQ.
• Worked on Salesforce.com Sales Cloud functionality, including Account Planning, Sales Forecasting,
Opportunity Management and the CPQ processes.
• Analyzed, designed and configured the end-to-end Quote to Cash process.
• Been a part of entire sales lifecycle from product and service configuration, to pricing, quote creation,
contract negotiation and execution, all the way through to invoicing, billing, orders, revenue recognition and
renewals.
• Good understanding of Salesforce Setup Menu, Configuration, Custom Application development,
administration and deployment of applications to Force.com platform.
• Worked on the various Application modules such as Sales and Marketing Customer Service, Business
Processes, Finance and recommended solutions to improve their processes using SFDC.
• Experience in building Custom Objects, Fields, Visual Force pages and Custom Controllers, Components,
Reports and Dashboards.
• Expertise in Force.com technology stack: Apex, Visual Force, Flex, SOQL and SOSL.
• Experience in sales cloud and service cloud functionalities.
• Experience with web services: JSON, XML.
• SFDC Configurations/Customizations – User Interface, Page Layouts, Tabs, Custom fields, Custom objects,
Validation Rules, Triggers.
• Extensive experience over creating workflows, approval processes, validation rules and sharing & security
rules. Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Experience in SFDC administrative tasks like Creating Roles, Profiles, Sharing Rules, Email Services, Page
Layouts, Workflow Alerts, Validation Rules Actions, and Approval Processes.
• Used different data tools – Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, and
Clouding. Data Load for SFDC Standard objects, Custom objects.
Technical Skills:

Salesforce.com Apex Language, Apex Triggers, Apex Unit Tests, Visual

force, Salesforce Object Query Language(SOQL), SOSL,
Reports and Dashboards, Data Management, Data
Security, Data Modelling, UI Customization, Web
Services, AJAX, workflow & Approvals, Dashboards,
Custom objects.
Tools Salesforce IDE, Salesforce Explorer, Eclipse, Data
Loader. IO,Data Import Wizard, Workbench, Sandbox
and Production, Sand box testing,
Salesforce.com Communities, Salesforce Lightning
Design System (SLDS), Case Management, Marketing
cloud, Sales Cloud, Service Cloud, Community Cloud,
Data Export, Mass Delete, Apttus, SteelBrick,
Informatica etc.
VisualForce: Standard Component Library, Custom components,
Visualforce Remoting, VisualForce Remote Objects,
AJAX capabilities, VisualForce templates, Standard
controllers/controller extensions
Languages Apex Language, JAVA, C, Unix-shell scripting, Ruby on
Rails, SOQL, SOSL, Heroku.
Web Technologies HTML, XML, CSS, PHP, JavaScript, Angular JS, JQuery,
JSON, Bootstrap.
Operating Systems Windows NT, 2000, XP Pro, Windows 7, Windows
Server 2000, 2003, Linux, Mac

CERTIFICATIONS:
• Certified Force.com Developer (401 Certified)
• Certified Salesforce Administrator (201 Certified)

Role: Sr. Salesforce Lightning Developer

Client: City National Bank - Los Angeles, CA, US August 2017 to Present
Responsibilities:
• Stericycle Environment Sol. maintaining the salesforce.com (CSM & CRM) platform, it is a service based
cloud Application.
• As a Developer Consulting, Implementation & Customization Packages for the better service between the
Company and the End client.
• Good Knowledge and experience with Salesforce CRM projects using Salesforce.com, Force.com.
• Experienced in Lightning which includes the Lightning Component Framework and actively involved in
building a lightning component using the aura framework.
• Experience working with Salesforce.com Service Cloud, Sales cloud as well as marketing cloud and
configuring Administration setup on salesforce.com platform.
• Experience in Customization, Administration, Configuration, Implementation, and Support of Salesforce
CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning
component look and feel better.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and
Interactions in Lightning Applications.
• Developed Visualforce pages and Custom Objects using Apex Programming on Force.com Platform.
• Handled Informatica Cloud's Salesforce connectivity to integrate SaaS applications, On-premise systems
and enterprise databases.
• Experience in developing UI using Visualforce pages and providing business logic using Apex and Aura.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and
Approval Workflow.
• Experience in developing client-specific solutions on force.com platform using Apex classes, Triggers,
Visual Force, Controllers, Web Services API, Force.com IDE, SOQL, SOSL, SOAP-based Web Services, JavaScript,
Ajax.
• Having good knowledge on Salesforce to Salesforce helped partner organizations to share data in a more
secure and effective way. Also, employed Apex Data Loader, Data Wizard for easy data migration and bulk
management.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for
automating business logic.
• Experience in creating Lightning Components and used lightning Design System to convert existing
Visualforce pages to lightning components.
• Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions
• Developed lightning components and Lightning apps to provide better and more interactive interfaces to
end users, which help in sales enhancements.
• Involved in using lightning, Process Builder and Workflows. Worked on customization of visual force to
have Lightening Experience for desktop and mobile applications.
• Design and develop apex classes, Apex triggers various functional needs in the application.
• Implements Apex test classes for Code coverage to cover the data, as well as Apex batch classes and
process to run the jobs as per Company requirement.

Environment: Saleforce.com platform, Apex Language, Cloud Craze, Visual force Pages, JIRA, SQL, Data Loader,
HTML, Java Script, Workflow & Approvals, Reports, Lightening design system (LDS), Custom Objects, Custom Tabs,
Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XPSr. Salesforce Developer

Role: Salesforce Developer/Admin

Client: Massachusetts Executive Office Health and Human Services January 2016 to July 2017
Responsibilities:
• Worked with the user group for requirement gathering throughout the planning and implementation.
• Designed and developed Visual Force Pages to meet various functional needs.
• Migrated data using Apex Data loader to centralize data and processes across different divisions that were
previously using decentralized systems / databases.
• Used Apex classes and Visual force page to customize partner portal and make it convenient for
customers to review and renew licenses for purchased products.
• Worked on Sales cloud with Accounts, Contacts, Cases and Solutions to generate towards developing
business.
• Expertise in Service Cloud console with exposure to CTI adapters and Mobile App Integrations.
• Used Community cloud to build deeper relationship with customers to provide better service and assist
them through online.
• Created Web Services for handling requests and API and SaaS based applications using REST or SOAP-
based web services (SOA)
• Created web to lead forms, assigned tasks, and managed workflows for managing Marketing app.
• Worked on various SalesForce.com standard objects like Campaigns, Leads, Accounts, Contacts,
Opportunity, Forecast, Cases, Reports and Dashboards.
• Used Force.com Eclipse IDE for developing Visual Force pages, Controller classes and Triggers.
• Created workflow rules to send auto response emails, email alerts, field updates, and other tasks.
• Designed, and developed Custom objects, validation rules, Page layouts, Custom tabs, Components, Visual
Force Pages to suit to needs of application.
• Configured Customer & Seller Communities.
• Developed Visual Force pages to change the entire look and feel, tabs and views of the Salesforce.com UI
in accordance with the company requirements.
• Developed Custom Visualforce.com Pages for communities.
• Designed various HTML Email templates.
• Worked with Jitterbit tool to load data into Salesforce
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various
functional needs in application using Force.com IDE.
• Developed and configured various Reports for different user profiles based on need in organization.
• Used sandbox for testing and migrated code to deployment instance after testing.
• Worked with Methods to insert and update records without re-directing users to a new record.
• Worked with Standard Controllers and record identifiers to implement automatic record retrieval and
display/update a record's data, bind input fields to new records, display warning and error messages, create links
for form processing, place command buttons and create custom messages, implement nested Visual force pages.
• Used Translation Workbench on SFDC in-order to translate custom labels, validation rules and email
templates in different languages.
• Developed a custom application with Force.com to manage territory, account, and quota assignments,
and integrated it with an internal commissions system using Informatica on cloud.
• Used Force.com to develop Agile Vision application that is available on AppExchange to help third parties
manage their agile projects and increase productivity.
• Modified Opportunity and Pipeline by customizing various stages to help prospect better and enabled
forecasting.
• Imported excel based customer information records into Accounts, Contacts and Cases using Data Loader
and Import Wizard.
• Used Batch Apex to build an archiving solution that ran on a nightly basis, looking for records past a
certain date and added them to archive.
• Enhanced Force.com sites with JavaScript classes to cookie campaign details and affiliate details on
browser.
• After development changes are done for each task, follow-up with QA team for testing. Updated changes
accordingly if needed.
• Document configuration and development changes and follow plan during release process.

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom
Tabs, Email Services, Web services, Pardot, Visual Force, SalesForce.com Data Loader, Security Controls, HTML,
XML, CSS, Java Script, Sandbox, Eclipse IDE Plug-in, Dashboards, Analytical Snapshot and Data Migration , Github.

Role: Sr. Salesforce Developer/Business Analyst

Client: T-Mobile - Bellevue, WA Aug 2014 to December 2015
Responsibilities:
• Worked on modifying various managed packages, which includes Email Alerts to the Company.
• Developed a Visual Force Email Template, which notifies the clients once it satisfies the business logic and
when criteria are met. This also involved generating Client Logo and attaching to the template.
• Implemented various Apex classes, Triggers, Batch & Schedulable classes and also the Future method for
handling huge data transactions or Bulk operations.
• Also worked and developed various Portal based requirements for the end clients to view the data.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and
Dashboards.
• Closely worked with Business users, Business Analysts and large team for Analysis of the existing system
and specifications.
• Worked in Agile environment, as of solving the issues within deadlines.
• Created various Test Classes and deployed into Production, which satisfies the code coverage
• Involved in client-based meetings to fulfill the end requirement using BMC Remedy Force increasing the
sales process.
• Extensively worked on integrating REST API using callouts framework in SFDC
• Extensively worked on SOQL and Apex Triggers to implement business logic.
• Extensive exposure with Solution Design team, Business Analysts, Performance & Architecture.
• Maintained existing applications working with other developers and business analysts.
• Worked on various Salesforce Administrations tasks like Reports, Dashboards, Custom Workflow rules,
Field Update, Email Templates, Field level & Object level Securities, Roles, Profiles, Validation Rules, Formula fields
etc.
• Written SOQL, SOSL queries in Apex triggers and controllers, used Salesforce workbench to generate
queries.
• Research Salesforce and Apttus CPQ capabilities as needed to suit business requirements
• Extensively used apex Data loader to synchronize the data between external systems and SFDC.
• Used custom tools like Apex data loader & Jitter Bit for the handling the data for insertion, update &
deletion.
• Involved in minor corrections and enhancements to SFDC application required by business users from
time to time.
• Worked back & forth with the SQL Database & Crystal Report developing tools for manipulating the data
& gathering reports.
• Created and Customized the Dashboards to the track usage for productivity and performance of business
centers and their sales teams.
• Performed various modifications on the existing code inside Salesforce & followed the governor limits
before deployment into Production.
• Created the Technical Document & the Test Case document for the in-house Salesforce Administrator to
keep a track.
• Worked with team members for full-cycle projects, such as developers, to complete consulting projects on
time, and deliver outstanding consulting services to Salesforce.com clients.
Environment: Saleforce.com platform, Salesforce API, Apex Language, Visual Force (Pages, Component &
Controllers), Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services,
Process Builder, Sandbox data loading, Eclipse IDE Plug-in, Informatica on Demand, Windows XP.

Role: Salesforce Administrator/ Developer

Client: Infosys - Hyderabad, India Apr 2012 to Jun 2014
Responsibilities:
• Involved in analyzed requirements and developed detailed design of Sales force integration.
• Worked on various custom objects and standard objects
• Extensive custom object coding
• Worked under Agile SDLC using Scrum methodology.
• Create & customize Salesforce objects, fields, validation rules & user profiles.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions, Components, Batch Apex
classes, Scheduled Apex classes, Test classes and Apex Triggers for various functional needs in the application using
the Eclipse IDE.
• Developed Visual Force Pages and Visual Force Custom Controllers .Proficiency in Anonymous Apex
• Developed SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the
application using platform database objects.
• Handled assigned Case Support Issues.
• Worked with Pardot Marketing automation.
• Acted as the point of contact for CRM vendors like Eloqua and Pardot.
• Used Force.com platform for developing feature-rich and user-friendly Visual Force pages for enhancing
SFDC UI.
• Analyzed data integrity issues and developed data migration templates.
• Performed day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles
and Profiles.
• Created various advanced fields like Pick list, Custom Formulas, Filed Dependencies.
• Performed mass insert, update, delete using Data Loader tool.
• Created Object and Field level securityto hide the critical information on the profile users.
• Created auto assignment rules using the workflow process to route tasks
• Created Visual force email templates and also automated Email Process to send customers.
• Documented datamapping, reports and dataflow diagrams.
• Created custom report types, custom reports and dashboards to meet the reporting requirements of the
decision makers in the organization.
• Implemented Change Sets Deployment. Developed Test classes and increased the code coverage
• Created page layouts to organize fields, custom buttons, custom links, related lists, and other components
on a record detail and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to
implement business logic.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created
junction objects to establish connectivity among objects.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions),
Apex Triggers, Reports, Dashboards, SOAP API, REST API, Pardot, JSON Web Services API, Email Services, Sandbox,
Eclipse IDE Plug-in, Permission Sets, Sublime Mavens Mate Plug-in, Developer Console, Force.com Beta Explore

Role: Java Developer

Client: Techsol - Hyderabad, Telangana January 2010 to March 2012
Responsibilities:
• Designed a system and developed a framework using J2EE technologies based on MVC architecture.
• Involved in the iterative/incremental development of project application. Participated in the requirement
analysis and design meetings. Object modeling of the project application using UML with Rational Rose.
• Designed and Developed UI's using JSP by following MVC architecture
• Designed the control which includes Class Diagrams and Sequence Diagrams using VISIO.
• Used the STRUTS framework in application. Programmed the views using JSP pages with the struts tag
library, Model is a combination of EJB's and Java classes and web implementation controllers are Servlets.
• Generated XML pages with templates using XSL.
• Developed a complete External build process and maintained using ANT.
• Implemented Home Interface, Remote Interface, and Bean Implementation class.
• Implemented business logic at server side using Session Bean.
• Extensive usage of XML - Application configuration, Navigation, Task based configuration.
• Used SOAP and RESTful for web service by exchanging XML data between the applications
• Designed and developed Unit and integration test cases using Junit.
• Developed WSDL's and XSD's for creating interfaces between different systems using SOAP based web
services.
• Used Struts web application framework implementation to build the presentation tier.
• Wrote PL/SQLqueries to access data from Oracle database.
• Set up Web sphere Application server and used Ant tool to build the application and deploy the
application in Web sphere. Prepared test plans and writing test cases

Environment: Core Java, XML, JavaScript, Oracle 9i, UNIX, HTML, CSS, jQuery, Eclipse IDE.