Summer Internship Project Report

On
Human Resource Management
Of
IFortis Worldwide

Submitted By
Pallavi Baghele
MBA – 1st Year
(Shift 2)

Guide
Dr. Rajesh Vaidya
DEPARTMENT OF MANAGEMENT TECHNOLOGY

Department of Management Technology

Shri Ramdeobaba College of Engineering and Management Nagpur
2020-2021
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 INTERNSHIP CERTIFICATE

13th July 2021

TO WHOM IT MAY CONCERN

This is to certify that Ms.Pallavi Baghele bearing code: IW21HRD-M000845 has successfully
completed an internship with IFORTIS WORLDWIDE as a Human Resources Trainee in the Human
Resource Department from 26/05/2021 to 10/07/2021 .

Top Skills Covered:

● Talent Acqusition
● HR Administration & Shared services
● Communication
● Talent Management & Development
● Employee Relations & Risk Management
● HR Information Management

Besides showing high comprehension capacity, managing assignments with the utmost expertise and
exhibiting maximal efficiency, he/she has also maintained an outstanding professional demeanor and
showcased excellent moral character throughout the internship period.

We hereby certify that the candidate’s overall work is good to the best of our knowledge.

Wishing the candidate all the best for his/her future endeavors.

For IFORTIS WORLDWIDE ,

Chief Executive Officer

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 Executive Summary

As a student of business administration, analyzing today's business world is very

crucial to observe in this complex situation. It is necessary to go through all fields
of knowledge, both theoretical and practical. I have been given an internship
program to have practical knowledge in business life as a part of my academic
program.
During my internship I gained practical knowledge on how the human resource
division of an organization operates and coordinates its activities to ensure smooth
functioning of the organization at all levels by ensuring right numbers of people are
available at the right time to do the right job. Not only that I have also gained insight
into the working culture of the organization and observed how IFortis worldwide
handles its employees with value and empowerment to ensure they are motivated to
give their best to the organization.
My work in this internship was -

 Updating our employee records with new hire information, screening

resumes and scheduling interviews
 Managing team and ensuring weekly engagement metrics are being
reached by your team.
 Coordinating events organized by IFortis corporate. This includes
representing and speaking on behalf of the company.
 Ownership and responsibility for your own team.

The core objective of the internship is to fulfill the requirement of the MBA
program as prescribed by the college. An intern has to prepare project report
at the end of the internship period but the main objective of the internship is
to get the hands-on experience of the real world organization. The internship
was completed with the objective of getting practical knowledge in the HR
department of IFortis worldwide.

The first responsibility I was assigned on this 1 month of internship period was to
recruit the marketing interns under me. Conduct the interviews of them and shortlist
the best candidate. Secondly, I was allotted the work for my interns to give them the
topic regarding our company and make the presentation. Even I have to conduct
meet with them to take their presentations and even make their data sheet as well.

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The last task I was assigned during my internship program was to give my intern the
task regarding the participation of peoples for the for our company.
As an intern, I realized that I was successful to gather a lot of significant learning
experiences which would be helpful in my future career. I could use my theoretical
knowledge of hr in real practice while participating in many discussions. I was
actively involved in the department meetings where I shared my knowledge and
views regarding the performance in hrd of IFortis worldwide.
I also attempted to gather more information on basic job functions of other
departments to have better understanding of the relation between them and the hr
department. It was commendable to see how wholeheartedly they welcomed,
acknowledged and appreciated new ideas and knowledge. I have provided few
recommendations based upon my understanding and knowledge.
I successfully completed all the assigned duties and handed them data sheet of my
all task that I have been assigned in my internship at the end of the internship. I
thoroughly enjoyed the challenges that came along every single day. I could also
bring some minor improvisations during my internship which were able to leave
their marks. These lessons that I have learned will be a valuable one for my future
endeavors as well.
The next part of the project carries out SWOT Analysis that touches upon strengths,
weakness, opportunities and threats to the organization followed by findings and
recommendation on critical factors regarding Human Resource Management of
IFortis worldwide. Finally, there is the conclusion followed by references.

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DECLARATION

I, Pallavi Parmanand Baghele student of RAMDEOBABA

COLLEGE OF ENGINEERING AND MANAGEMENT, NAGPUR
studying in MBA 1st year, hereby declare that, this Project
Report under the title HR Internship at ifortis worldwide, is
the record of my original work under the guidance of Ms
Ananya Dutta. This report has never been submitted
anywhere else for award of any degree or diploma.

Signature of the Student:

( Pallavi Baghele)

Place: NAGPUR

Date: 21 st August 2021

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Acknowledgement

This dissertation would not have been possible without the guidance and
the help of several individuals who in one way or another contributed and
extended their valuable assistance in the preparation and completion of
my internship.
I would like to express my gratitude to IFortis worldwide for this
internship program which has provided an opportunity to gain practical
working experience in the organization.
My sincere gratitude to Mr. Rohit Naidu.S, CEO at IFortis worldwide for
giving me a chance to do my internship in the HR Department of this
organization. I am thankful to Ms. Ananya Dutta –HR Assistant, from
HRD for devoting time from their busy schedule and explaining how work
is being done in HRD and assigning me with various tasks during these
1month of internship period.
I would also like to extend special thanks to the entire staff for their full
co-operation, guidance and support during my internship.
Lastly, I would like to thank all of IFortis worldwide for their valuable
Instructions and Guidance during the Internship program.
The experience I have gathered will be a privilege for my future career
planning. I believe that this Endeavor has prepared me for taking up new
challenging opportunities in future.
I think, this report will motivate me in my future to take more initiatives
and big projects with the help of satisfaction that, I have completed such
a big project in an efficient manner.

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 Table of Content

Serial Content Page

No. No.
Internship Certificate 2
Executive Summary 3
Acknowledgement 5
I An Overview of Internship Company
1.1 The company 8
1.2 The customers 10
1.3 The competition 11
1.4 The environment 11
1.5 The technology 11
1.6 Terminology 12
II SWOT Analysis 12
2.1 PESTL analysis 15
2.2 Industry Analysis 18
III Specialization Wise Description 18
IV Business Objectives 19
4.1 Objective 19
4.2 Target/tasks 19
4.3 Achievement 20
4.4 Limitation 20
4.5 Conclusion 21
4.6 Recommendation to the company 21

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1.1 The Company
IFortis was in the business of IT Services & Marketing Services. As time went
on, IFortis's principals of transparency, timely communication, quality of services
and competitive pricing allowed for significant expansion. As a result, IFortis is now
one of India's leading corporate.

IFORTIS WORLDWIDE believes that collaboration, teamwork and integrity

creates the right environment for their people to deliver the best possible
results for their clients. they look for people whose believe will thrive in this
environment, prioritizing quick thinking, passion, and communication skills
above specific qualifications. So whether they’re still at school, a recent
graduate or have been working for a few years, if they are excited about the
potential of working at IFortis Corporate, company are interested in hearing
from them.

Companies work impacts clients, the marketplace and the society at a larger
level. They want to work with people who share the belief that matters. Learn,
Grow, Create & innovate with them.

Companies unique culture is one of the things that set them apart from other
firms. Company expect everyone at the firm to be a contributor; not just an
employee. A degree in business or engineering is not necessary, but seeking
out great opportunity and demonstrating responsibility is.

As part of IFortis Corporate ongoing commitment to diversity, the Women

Emerging in their program initiative’s goal is to inspire and encourage more
women to explore a career in the different industries. It is geared towards
women students across leading engineering and business institutions
worldwide.

 They believe in supporting a progressive culture that allows all our

associates to feel at home, enjoy equal opportunities and grow with
them.
 Companies culture & core values, set the tone for how they work
together and treat each other in order to empower them all and foster a
unique team spirit.

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As time evolved, dependence on the technology began to hinder IFortis's
ability to guarantee competitive pricing and provide innovative services.
IFortis also noticed the lack of communication that had become an industry
standard. As a result, a strategic decision was made to set up its own
headquarters in India in order to better satisfy the needs of IFortis's customers.
Based upon demographic and geographic research, IFortis chose Sivakasi,
India, as the location to begin its facility.

Strategic Management:

1. Vision: The IFortis worldwide describes what the organization wants to be for
its owners, guests, and others. Companies vision is:

To be a global firm of uniquely skilled executives who can build a better

future.

2. Mission: IFortis worldwide believes it will attain success by achieving this

mission:
 "The mission of this program, is to solve global problems starting from hunger
to health by helping college-age youth and women to learn how to start and
grow businesses, as well as successfully compete in global markets, by
providing quality training, counseling, and access to resources"

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1.2 The Customers
IFortis worldwide seek to build long-term, sustainable beneficial relationship
with all the customers based on the service-commitments.
On their underlying values of mutual respect, the pursuit of excellence and
integrity in all their work task.
 Primary concern is to understand and satisfy customer’s needs and
expectations.
 Promise to use all means open to establish and understand these needs
which are both mutually beneficial and respect the values and principles in
all aspects.
 Promise to deal quickly, courteously and accurately with all
correspondence.
 Should disagreement arise between customer and company they undertake
to seek a speedy and equitable solution, which takes account of the rights
and obligations, both parties and is framed in the context of a long term
and enduring relationship.
 Believe in openness, integrity, transparency and accountability and
provide high standard of services to the valued customers.

My Customer Experience –
Parents are the best mode of communication when it comes to children of certain
age group. So, while working on this project, I encountered few best customer
experiences and some challenges. While interacting with parents, I come to
understand their point of view, their concern regarding their Childs future. After
explaining the details of the events, parents were ready to experience the virtual feel
of the event “Step ahead”. Also, they assured to keep up the potentiality of the
children as it will count as a token of participation/Interests in the long runs of their
career.

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1.3 The Competition
I encounter few challenges wherein, customers (parents) inquired about my
commission in order to enroll the students. I made my point by sharing – We (IFortis
Corporate team) always strive to bring the best in youth. We are here to guide the
children with the best knowledge experience we have regarding the event, so that
they outperform and come up with the flying colors at the field of their own interests.
Assisting them with 24*7 call support was one of the added advantages I received
during the conversation. This primary approach helped me get the targeted audience
easily without any further difficulties.

1.4 The Environment

The external business environment consists of economic, political and legal,
demographic, social, competitive, global, and technological sectors. Managers must
understand how the environment is changing and the impact of those changes on the
business.
The working environment of IFortis worldwide is very friendly and even the best is
that they always ready to help each other’s anytime whenever someone needs other
persons help. The area of which I work is very excellent and even the all colleagues
are very supportive.
Positive working environment encompasses a level of respect, empathy and overall
understanding between colleagues. These sentiments can also foster collaboration
and help you feel heard and valued at your workplace.
The employees and employers are very frank while in the workplace as well. The
challenges which I have faced is all thanks to my supportive colleagues and the
mentors.

1.5 The Technology

IFortis Corporate has grown into one of India’s leading Corporate. In its infancy,
IFortis was in the business of IT Services & Marketing Services. As time evolved,
dependence on the technology began to hinder IFortis’s ability to guarantee

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competitive pricing and provide innovative services. IFortis also noticed the lack of
communication that had become an industry standard.
 Digital – creative and result- driven solutions using the best creative minds,
advanced tools and latest technologies.
 Consultancy services – providing professional practice that gives expert
advice within a particular field.
 IT services – solving business problems through the provision of information
technology and services.

1.6 Terminology

As the ecosystem around the workplace industry grows ever more complex, so too
does the language we use to describe it. We usually use the normal language to
communicate in the workplace so that it will be comfortable for each and every
person to interact with each other’s and not hesitate.

2.1 SWOT Analysis

STRENGTHS:

The strengths of a company are the most important building blocks required for
growth to take place. The following are a few of the most prevalent strengths that
IFortis worldwide has at the present time.

Recruitment: Their recruitment and selection policy is very strong. IFortis

worldwide recruits talented candidates from the market through proper testing-
written and interview.

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Work environment: During my stay I found the work environment very
satisfactory. Everyone is cordial and helpful and cooperative. There is less internal
conflict or politics at play which is essential for conducting a productive working
environment.

Training and development system of IFortis worldwide is a prime reason of

their success: IFortis worldwide gives regular training to the officer of both middle
and lower levels. Again if there is any strategy or technology change, there will be
special training program arranged based on individual needs. They arrange special
training on their software also which they use in the office to operate their system,
which eventually becomes beneficial not only for the employee but also for the
organization, because if they do not know the exact procedure of carrying out work
in their system then that might affect them both the employee end into making
mistake, and as a result the reputation of the organization also might get hampered.

WEAKNESS:

Though IFortis worldwide is a company that has many strengths but it also has some
weakness. The followings are few of the most common weakness that IFortis
worldwide has at the present time:

Inadequate human resources: The human resources are not sufficient in terms of
its service providing system. It has to maintain a number of formalities to recruit
employees.

Lack of Job Analysis: It is the important part of HR practice in an organization but

not implanted in IFortis worldwide means they are less informed about current
market trends and that could lead to loss of potential talents from their pool.

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OPPORTUNITY:

In an organization opportunities are positive external environmental factors. An

organization should explore all possible opportunities available to it. These
opportunities are intended to improve the organization. By making improvements,
the organization should be able to become more competitive in the market. The
following are available opportunities to IFortis worldwide in order for it to become
more aggressive:

Recruitment: Most recruitment in here is through internal recruitment, they can

spread the pool of entry level employees through campus recruitment.

Recent performance will establish stronger credibility: The performance of

company was strong. Their earnings have high already provided a strong foundation
for the portfolio. Because of the previous year performances people are getting
concern about the participation in company’s contest.

THREATS:

An organization’s threats are negative external factors. An organization should

explore all possible threats available to it. These threats are intended to diminish the
organization. By making improvements and proper monitoring of the threats, the
organization should be able to turn more competitive in the market. The following
are threats are available to IFortis worldwide in order to threaten its existence.

Volatile economy: The market can be volatile, and a sudden drop in prices will
weaken participation of people’s confidence & portfolio performance The changing
nature of company also affect the smooth operation of such contest.

Government Policy: The changes of policy connected to the operation of different

companies might create an unfavorable impact on the investment industry.

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The Lack of Motivation of Employees: Sometimes the lack of motivation in
employees can create a threat to the organization. Employees may be overburdened
with tasks that are not their core-competencies. As a result, the quality and accuracy
of deliverables duties may fall. Employee turnover may have a negative effect on
the overall performance of organization.

1) PESTL analysis

a. Political: Changing how we think and feel about workers.

Political factors can have a huge impact on how the human resources department
functions.

 Replaceable employees- More people are feeling replaceable by

organizations. In their eyes, companies don’t care about loyalty.
Employers and HR are on the hunt for new talent. In fact, HR keeps an eye
out for new talent even when they don’t need to replace someone, although
this is more prevalent in some industries over others.
 You’re on your own- Individual employees can have different salaries,
benefits, and other perks even if they have the same title and experience as
another worker.

b. Economical: A new way to hire and work.

The economy has shaped the world of HR.

 The impact of globalization - Globalization has changed how we work,

who we hire, and how we hire them. Labor markets change depending on
who and how we hire too. Unless HR can keep up with these market
changes, they can’t hire the right employees. For instance, more companies

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 are open to hiring remote workers. It opens the talent pool. Hiring overseas
workers can be cheaper too.
 New accommodations for oversea workers - If you do hire companies
overseas, HR may have a difficult time training these new workers. It’s
much easier to keep everyone on the same page when they work in the
same office, clock in at the same time, and are available for weekly face-
to-face meetings as necessary.

c. Social: How to make everyone happy?

The people of the world has changed, and so has HR.

 Understanding a variety of demographics in one workplace - As I’ve

said above, companies don’t need to hire employees based on location
anymore. With the hundreds of productivity tools and instant messaging
services, it’s possible to hire and work from anywhere in the world.
Companies will likely have a variety of workers from all over.
 The rights of the people - Employee rights differ by location. HR must
ensure the company isn’t infringing on employee rights, while also
ensuring employees are following all regulations while working for the
company. What these regulations are may differ based on the location of
the company or employees.

d. Technological: Fast information, too much information

How does technology impact HR decisions?

 Fast, simple communication - Thanks to technology, workplace

communication is easy. HR can instantly send out emails or text messages.
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 Employees can sign up for specific messaging apps, like WhatsApp, and
join workgroup chats. If this isn’t convenient, HR can still call people or
talk face-to-face with employees.
 Simple recruitment - It’s just as simple to recruit talent as it is to
communicate with them. HR can put up a job ad in minutes. Then they can
use the database to sort through applicants until only the top choices are
left. Or HR can scout through forums, websites, and social media for new
hires.
 Information overload - All of this information is good… until it’s too
much. Although HR is privy to different data analysis methods to gather
employee intel, it may also make employees uncomfortable.

e. Legal: A strict confidentiality agreement

HR manages employee contracts and other legally binding information.

 A legal responsibility - HR must abide by many legalities, but the most

important to confidentiality. It’s both ethically important, but also a legal
responsibility for HR. If not upheld, HR workers can be fired. In worse-case
scenarios, managers can face jail time.
 Proper verification needed - HR verifies new employees, which often
means conducting a background check. If HR doesn’t vet this information, the
company could face legal consequences.

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2) Industry Analysis

Porter’s Five Forces Analysis

Force Strength (High / Medium / Low)

Threat of new entrant: low
Suppliers bargaining power: medium
Threat of substitute: low
Customer’s bargaining power: strong
Rivalry among existing Firms strong

3.0 Specialization Wise Description

 Human resource - Talent acquisition and Recruitment process followed in

the organization.

Human resource management involves all management decisions and practices that
directly affect or influence the people, or human resources, who work for the
organization. In modern years, amplified concentration has been devoted to how
organizations manage Human Resources. This augmented focus comes from the
comprehension that an organization’s employees facilitate an organization to attain
its goals and the management of these human resources is vital to an organization’s
success. During my internship I was mainly assign in HR department. IFortis
worldwide always determine what jobs need to be done, and how many and types of
workers will be required. So, establishing the structure of the management company
assists in determining the skills, knowledge and abilities of job holders. To ensure
appropriate personnel are available to meet the requirements set during the strategic
planning process. It believes that the quality work comes from quality workers who
are well motivated and ready to take challenge to provide better service.

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4.0 Business Objectives

I. Objective - With an aim to become one of the most leading companies In the
world, IFortis Corporate continues to train its employees and operate
monitoring systems, while practicing fair and
transparent corporate management.
 To gain practical experience of the jobs carried out in the HR Department of
IFortis worldwide.
 To compare the theoretical knowledge of HR with the practical experiences
carried out at the field of work.
 Clarify personal interests, skills, and competencies, and their implementation
toward development of career goals.
 To gain ideas from the experienced people working for HR department.
 To understand the challenges faced by the HR department.
II. Target/Tasks:
 The first task assigned to me was to recruit the marketing interns under
me. And give them the project STEP AHEAD-India’s first and largest
School Fiesta. This project was to bring together school children from
all over the world and provide the spotlight for them to showcase their
talent. It is an international level competition to secure a place in the
Unique World Records and International Book of Records initiated by
the company.
 My role was to understand, identify and persuade the candidate and
guide them how to work and manage them and make them understand
the task of customers to participate in the upcoming event. Through this
task, they were introduced to the concept of sales funnel, products USPs,

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 and marketing funnel. They acquired necessary skills in sales and
marketing which can be added to their experience.
III. Achievement:
 Internship experience in IFortis Corporate was very commendable
Working on company and achieving weekly targets of interaction and
closures was very satisfying.
 During this I even completed all task and got the appreciation from
my mentors as well.
IV. Limitation:

This dissertation report is my first assignment outside of course curriculum in the

practical life. I the student of MBA program just one stage behind of completing my
formal studies. Before completing the institutional experience practical performance
in the formal stages become difficult. So in performing this report lack of my proper
practical knowledge is greatly influenced in this performance. Besides above have
to face some other limitations are:

 Lack of practices in human resource management.

 Human resources department was hesitant to provide information, because of
difficulty in accessing sensitive data and information.
 Non-availability of some previous statistical data.
 The term of the internship period is brief time whereas Human Resources
Division is a vast area, after doing the regular works from 11:30 AM to 5:30
PM it is difficult to go through in depth within this short duration of time.
 The secondary source of information was not enough to complete the report.
 Confidentiality

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V. Conclusion:

My 1 month of working experience in organizations such as HR intern in this

company gave me a solid foundation to understand hardcore corporate culture.
Therefore, I was quite prepared to blend in the department that carried huge
responsibilities. And this four-week internship in HRD of IFortis worldwide has
honed by understanding of HR in practice. It gave me an important exposure and
an insider look of such a big organization. I could use my theoretical knowledge
of HR in real practice while participating in many discussions. I was actively
involved in the department meetings where I shared my knowledge and views
regarding the performance in HRD of IFortis worldwide.

VI. Recommendations to the company:

According to my work on IFortis worldwide I have identified some sectors
where some development can happen; here are those,
 More intensive training program should be introduced to increase the
employee performance to the optimum level.
 The HR policy could include certain provisions regarding to a reutilized
and modern training.
 The entire HR department should be well informed regarding the e The
management should have job evaluated salary structure, which is most
competitive than other organizations in the country.
 In order to get competitive advantage and to deliver quality service, top
management should try to modify the services.

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