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    SHYFT Profile

    Uploaded by

    Shweta Mithas
    Shyft is a rapidly growing delivery startup operating in the UAE and Qatar since 2020. It provides last-mile delivery solutions using technology to over 1,100 SME businesses and has a consumer delivery portal and mobile app with over 20,000 active users. Shyft aims to power commerce in the MENA region through services like seamless COD, tracking and notifications utilizing intelligent technology and well-trained, engaged drivers.

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    SHYFT Profile

    Uploaded by

    Shweta Mithas
    30 views20 pages
    Shyft is a rapidly growing delivery startup operating in the UAE and Qatar since 2020. It provides last-mile delivery solutions using technology to over 1,100 SME businesses and has a consumer delivery portal and mobile app with over 20,000 active users. Shyft aims to power commerce in the MENA region through services like seamless COD, tracking and notifications utilizing intelligent technology and well-trained, engaged drivers.

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    Shyft

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    Shyft is a rapidly growing delivery startup operating in the UAE and Qatar since 2020. It provides last-mile delivery solutions using technology to over 1,100 SME businesses and has a consumer delivery portal and mobile app with over 20,000 active users. Shyft aims to power commerce in the MENA region through services like seamless COD, tracking and notifications utilizing intelligent technology and well-trained, engaged drivers.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    30 views20 pages

    SHYFT Profile

    Uploaded by

    Shweta Mithas
    Shyft is a rapidly growing delivery startup operating in the UAE and Qatar since 2020. It provides last-mile delivery solutions using technology to over 1,100 SME businesses and has a consumer delivery portal and mobile app with over 20,000 active users. Shyft aims to power commerce in the MENA region through services like seamless COD, tracking and notifications utilizing intelligent technology and well-trained, engaged drivers.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 20

    Helping the regions

    businesses succeed with


    smart delivery solutions.

    Licensed to Operate By:

    SCME Documents Delivery L.L.C.


    W

    Who We Are
    Shyft (SCME Documents Delivery LLC) is a rapidly growing delivery solutions
    startup operating since 2020
    Technology first business delivering last mile solutions.
    1,100+ SME Businesses using the Shyft delivery platforms.
    Consumer delivery portal and mobile app with over 20,000 active users.
    Live in U.A.E and Qatar.
    Daily delivery shuttle to All Emirates.
    Licensed & Registered
    by Emirates Post
    Our Entities

    HOLDING COMPANY
    SHYFT Holding P.T.E. (Singapore)

    S C M E Documents SHYFT Middle SHYFT Innovations SHYFT Middle East


    Delivery L.L.C. East DMCC Pvt. Ltd. Services W.L.L.
    (U.A.E) (U.A.E) (India) (Qatar)
    Mainland Delivery Company E-Marketplace / IT / Tech Development Mainland Delivery
    Technology Arm Entity Company in Qatar

    The Local Courier &


    Delivery Space
    Many legacy and old school courier players
    Low tech utilization
    Complicated booking processes
    Processes not customer driven
    Service levels generally poor
    Reliability and consistency lacking
    Over-worked and poorly engaged drivers
    General customer apathy to couriers
    SHYFT Is Refreshing
    and Different.
    A grounded approach tailored around the
    customer.

    A true commitment to delivering


    outstanding customer service.

    Technology first player - continuous


    innovation, upgrades and automation.

    Engaged, motivated, cared for driver pool.

    Data oriented approach to fixing problems


    and constantly improving.
    The SHYFT Platform
    The Shyft Platform aims to power commerce
    & trade across the MENA region.

    Our wider mission is to seamlessly connect drivers


    and delivery providers with demand from rapidly
    growing e-commerce players and businesses.

    Enable secure commerce through services such


    as COD and seamless reporting and tracking.

    Utilizes intelligent bots, schedulers, notifications


    and checklists to deliver on-time.
    Delivering
    Consistently at Scale.

    Over 99% delivery success


    for non-COD orders.

    Outbound calling team to verify


    if the customer is not available
    after 1st failed attempt (or to
    increase the success rate)

    Whatsapp notifications to alert


    customers and inform them of
    upcoming deliveries.
    Cash on Delivery
    Collections
    Shyft empowers over 1,100+ businesses with
    seamless cash on delivery (COD) collections.
    Cash collected is transferred weekly, bi-weekly
    or monthly via bank transfer.
    Over 88% delivery
    success for COD orders.
    Our Top Clients & Partners
    The SHYFT Tech Edge
    All key Shyft platforms are built in-house and
    evolve using an agile approach.

    Processes designed around the customer


    and customer expectations.
    Route optimization and scheduling to maximize
    efficiency and speed.

    Operate solutions for luggage delivery, last mile


    delivery and cargo solutions.
    Utilizes intelligent bots, schedulers, notifications
    and checklists to deliver on-time.
    SHYFT Pilots
    (Our Drivers)
    Always well dressed, groomed & presentable.
    Friendly and personable
    Tested & recruited for attitude and deep
    city know-how

    Constantly trained, monitored


    Reflect a positive image of your brand.
    Compensated well above the local market
    Engaged, Trusted,
    average.
    Trained.
    Expected to go above and beyond.
    Our Fleet

    Toyota Avanzas
    Nissan Urvan
    Renault Dokkers
    Motorbikes
    The Experience for
    the End Customer
    Accessible and transparent support on chat,
    whatsapp, phone.
    Notifications throughout the package journey
    for peace of mind.

    Clear tracking of status and drivers locations


    on map.
    Well trained courteous drivers.
    Flexible payment options.
    Driver apps that can scan barcodes, process
    payments, receive signatures and take
    pictures.
    The Experience for B2B
    Businesses
    Dedicated Success Manager
    Automated Reporting and Data
    Easy To Use Business Portal
    Monthly Business Reviews
    Customized Processes to Fit Your Needs
    Weekly Cash Deposits for COD
    Insured and Secure Storage Centrally Located in Al Quoz
    Daily Shuttles Between Abu Dhabi, Dubai and Other Emirates
    Full and Comprehensive Tracking of All Items and Documents
    Customized, Safe and Secure Packaging Options Available
    The SHYFT Enterprise Suite
    Shyft API
    Shyft Bulk Uploads & Import
    Favourite Locations and Location Management
    Manage your customers and their locations.
    Create your own hubs
    Seamless Tracking and comprehensive dashboards
    Sneak Peek Into Our Portal
    Our Support Team
    Our Agents are empowered to deliver award
    winning care and help our customers win!

    Easy and Direct Access


    We use tools like Freshdesk to manage All
    Queries & Tickets
    Closely monitor on SLA.
    Dubai Based & Multi-Lingual
    Friendly and Personable Staff
    Immediate resolutions and actions

    Unmatched, world Deliver genuine care


    Whatsapp / Chat / Phone / Email
    class support. Outbound Call Validations
    We Are Re-Thinking Delivery.
    Join Us

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