Corporate Profile - Software & services company

Cyber international (p).Ltd) is a globally renowned authorized Distribution and software services company that specializes in providing a complete range of Software Services and Solutions in Nepal. Since its establishment in 1996, we have been providing all kinds of software solutions to our valued customer with complete satisfaction. We are proud to be only one Microsoft Gold Certified Partner in Nepal. We promote on using original software rather than pirated software for hassle free solutions. Being official distributor of products of Microsoft such as windows XP, vista, and office 2003/2007 etc. we also endorsed to distribute products of Symantec, Autodesk, Spas, Adobe-scan Antivirus and others. Our success for the greater part has been achieved through superior product knowledge and good marketing. Today we are recognized specialists in the fields of retail and bulk sale of world renowned software. In addition to these areas of specialization, Cyber International (P) Ltd. is also unique in operating our own Authorized support centre with the help of his own Esteem BPO.

Cyber International (P) Ltd. is entirely self-funded by those that live locally and work within the building. With annual revenues in excess of USD$ 100TH and rising each year we are now celebrating 13 years in business and have a client base nearly 300 , which make Cyber international (p).Ltd ) Nepal's Top 5 Software Services The Software services &

solution range from the traditional to the transformational Enterprise Product Implementation and Hosting, Business Intelligence and Data Warehousing, Collaboration and Knowledge Management Services, Business Process Outsourcing and Optimization, Remote Infrastructure Management and Testing, and the entire range of Software Application Planning, Portfolio Building, Development, Migration and Support.
The strength of the Company is qualified personnel working in Cyber international both commercially and technically headed by a Senior Manager. This includes a dedicated marketing and sales team as well as a technical team who can provide the technical support (Text & voice) to client.

Cyber international Valuable Clients

Since inception, we are proud to say that the company has satisfied customers in its list who have been continuously supporting us. To name a few, following are our valued customers. ACTION AID DANIDA DFID/LFP GTZ /Head Office ded/GTZ ICIMOD Healthnet Nepal ILO INF Pokhra Nippon Koei JICA Nepal Plan International RAP/DFID

RRN Save the Children Norway Save the Children UK Save the Children US UNDP ODC/UNDP RCPD/UNDP MEDP/UNDP UNFPA UNICEF UNICEF ROSA WWF Nepal ESAP/ DANIDA German Nepalese Help Association Bank of Kathmandu INFRIN Minister of Finance (FMP) NABIL Bank Nepal Bangladesh Bank Nepal Development Bank DCBL Bank Citizens Bank Int l Kumari Bank Kist Bank Standard Chartered Bank Laxmi Bank Sanima Bikash Bank Nepal SBI Bank Soaltee Crowne Plaza Radisson Hotel Himal power Ltd. SN Power Ltd. Himal Hydro Ltd. Bhotekosi Hydro Power Ltd. Office of the Controller of Certification National Planning Commission Nepal Tourism Board Surya Nepal Pvt Ltd. Beltronix. CAS Trading House ESAT/DANIDA E SP/DFID GTZ/RDP GTZ/UDLE GTZ/RMO GTZ/HSSP VSO Nepal WFP Vertical Shaft Brick Kiln Heifer Project/Int l

World Vision IUCN The Asia Foundation NFHP/USAID Care Nepal Caritas Nepal ADRA Nepal Oxfam Nepal GEF/SGP/UNDP IFES European Commission Nepal CRS Company STM Telecom (P) Ltd. Election Commission Melamchi Water Supply Project Hazama Corporation Computer Advance System MAC Support Kantipur publication Kantipur FM Yomari In Cor. Pvt. Ltd. D-Max Pvt. Ltd. Vijaya Motors Pvt Ltd. ITNTI Kasthamandap Asia Int l Yeti Airlines Pvt. Ltd. Dabur Nepal Pvt. Ltd. Varun Beverages Nepal Pvt. Ltd. Ishan Infosys Pvt. Ltd. DOS Trading Pvt. Ltd. Hotel del annapurna Megatech Bell int l Javra Software Phewa finance Phokhara finance World Dev. Bank Kaski finance CSTC Pvt. Ltd. Book Plus Web Group Pvt. Ltd. Himalayan Trading House, Pokhara Nepal Trading House, Pokhara

Cyber international Expertise

The Company offers industry and business consulting with industry focused teams in Retail, Manufacturing, Banking, Insurance, Energy and Utilities, Media and Connected Services (Government, Education and Healthcare), bringing in best practices culled from individual and combined experiences. Cyber international decision enabling services lend velocity to the customer's business by process and technology consulting that help corporations make better decisions. The services include enablers like business intelligence and data warehousing, content and collaboration management, and knowledge management. The Business Process Outsourcing and Optimisation (BPO2) based services of Cyber international as the name suggests involves process execution and optimisation to help businesses perform at optimum levels by making continuous improvements possible. The services in this space span from accounts payable, receivables, telesales, helpdesk support, to Knowledge Process Outsourcing on the higher end. Our IT Enabling Services help companies design, develop, implement and test applications whether packaged or even custom-built to enable their business processes. Our teams bring a strong blend of functional business skills and technology or package-specific expertise to help make swift implementations possible with minimal risk rendering maximum value.
Cyber international IT Support Services help companies focus on their core of aligning IT to business needs while

letting us take care of the operational maintenance, fixes and day-to-day support of their applications and technology infrastructure.

Service offers

Retail BPO Services

Retailing has changed with the changing world. The global retail industry is becoming more complex and changing at an ever-increasing speed. Shifting demographics, more educated consumers, new channel formats among other trendsrequire that the industry quickly adjust and modify existent models, approaches and processes to satisfy the needs of future customers in order to be successful and profitable. Retailing requires tailoring its offerings to select customers, as opposed to the mass appeal approach of the 1990s, in order to win over customers and foster greater customer loyalty. Cyber international enables retailers to support innovation and enable them to come more close to customer while focusing on emerging market cultures and trends. At Cyber international we support retail organizations traditional, eRetail or catalog to achieve competitive advantages in their businesses through excellence in technology, process, industry insights and outsourcing

modules. Our customized solutions covers every aspect of retail, be it merchandizing, store operations or customer relationship management. Leveraging its strong domain expertise, technology processes, and infrastructure, Cyber international helps global retail firms address todays challenges and brings in process efficiencies across the retail value chain. Key Challenges The key challenges faced by Retailers are :

In Store Challenges Retailers are challenged by decentralized operations resulting into non-standard processes and lack of proper control. Moreover they are grappled with Stock outs, Shrinkages and lower productivity.

Customer Challenges The Retail organizations need to manage ever changing customer preferences and there is continual pressure to deliver the value through customization. Technological Challenges Disparate System Landscapes put burden on support, also affects consolidation and data integration efforts resulting into low efficiency. Environmental Challenges Retailers are challenged by change in demographics, seasonality in business, customer localization and suppliers pressure on margins.

Cyber international leverages its strong domain expertise, technology processes, and infrastructure and helps global retail firms address challenges and bring in process efficiencies across the retail value chain. Retail BPO Services Portfolio
Cyber international s comprehensive Retail BPO services portfolio coversy y y y y y

Merchandising management Supply Chain Management Supplier support services Procurement services Logistics & distribution management Decision support reporting & analytics

Value Proposition

Cyber international s has built a global supply chain management model for retailers that:
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Helps effective track and trace process Optimizes the supply chain performance Enables stakeholder based single window reporting Ensures predictability in the supply chain processes Provides hedging against cost leakages

Customer Interaction Services

In today's business world, running a customer interaction center is complex. With equipment costs continuously increasing, recruiting problems and fast-changing technology issues, contact center outsourcing allows many companies with the best opportunities for success. Contact center outsourcing can remove these burdens allowing a company time to focus on its core business activities. Contact center outsourcing to offshore destinations helps organizations to better manage customer relationships, provide 24/7 customer service, decrease costs, utilize high quality services at cheaper rates, manage and maintain reports as well as increase market coverage. Cyber international s Customer Interaction services have expertise in industry verticals such as telecom, insurance, banking and technology and includes service suite that includes:
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Customer Care - Pre-sales inquiries, post sales billing assistance, usage assistance, refunds, rebates, warranties, account information. Technical support/helpdesk - B2B and B2C support, Level 1, 2, 3 support for client's product/service users and employees, hardware, software, application support Customer selection - Selection of the right customer segments through targeted research. Customer acquisition - Acquisition of customer which includes activities like lead generation (B2C & B2B), telesales and telemarketing.

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Customer retention - Retention of customers who are likely to churn, customer saves etc. Customer extension - Up-sell and Cross-sell services.

Best Practices

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Usage of IVR (Interactive Voice Recorder) for TPV (Third Party Verification) Implementation of predictive and preview dialers for outbound calling depending on client requirement Strategic and intelligent management of end-customer calling database using parameters like time-zones in the target market and appropriate skill set of BPO associates. Stringent quality monitoring of all calls and calibrations sessions jointly conducted by trained quality auditors, client representatives and third party experts. Unique dual shore contact centre model.

Value Proposition

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Corporate Capabilities Enhanced Customer Engagement Experience Commitment to Quality Innovative Commercial Models Process and Domain expertise Optimization

Finance and Accounting

The Organizational mindset should be more strategic which can be done through release of the bandwidth grappled with operational/ tactical issues.
Cyber international (Finance & Accounting Outsourcing) business optimization services allow you to achieve best-

in class industry specific optimization and innovation, through a combination of intelligent process management, proven transition methodology and robust execution rigor that exceeds customer experience.

Service Offerings

Cyber international s F&A service offerings include: Accounts Payable (AP) & Accounts Receivable (AR), Order Management (OM), Accounts Reconciliation, Fixed Asset Management, General Ledger & Reporting

Methodology

Value Proposition

Global Management Model with local management play Global ERP footprint with Senior ERP Consultants stationed in US (IT-BPO Synergy) Ability to Ramp up in line with clients investment and expansion plans Impact Sourcing with assured savings in first 10 months Save 30 to 50% of finance and accounting costs through global economies of scale, leveraged technology tools and Best Shore services Increase customer satisfaction through focus on quality measures, key performance indicators and service level engagements Continuous improvements and optimization

Platform BPO Solutions

The ever changing economic paradigms have forced organizations globally to re-think their strategies to maintain pace with the changing requirements of the end customer. It is now an imperative for businesses to redirect themselves towards phasing through any economic downturn and be proactive and agile to customer requirements. The reduction of the total cost of operations is a given, and the need to streamline the entire business function is now essential to gain the strategic benefits of outsourcing. Cyber internationals Platform BPO Solution is a costefficient and scalable outsourcing solution to help organizations gain a competitive edge. We take the complete ownership of executing the process on our superior technology platform to free up manual time otherwise involved in performing non-differentiated activities. The Platform BPO solution enables you to Pay-per-Transaction.. Cyber international trusted partnerships bring a world-class collaborative model to maximize the benefit of outsourcing and utilize the rich experience of domain experts in creating a unique service proposition to suit each individual clients need. Customer Challenges
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Economic uncertainty forcing organizations to reset their operational costs and technology related spending. Low business agility due to non-scalable, non-extensible or expensive software add-ons. Process efficiency improvements without an increase in transformational cost. Highly manual processes lowering the ability of the organization to focus on the core strategic objectives Decentralized operations and the need to shift from a support to service model.

Source to Pay The entire cycle of Source-to-Pay is critical for any organization to fulfill its customers needs both internally and externally and operates optimally with the automation of the Accounts Payable (AP) process. The Source-to-Pay solution is based on managing the Source-to-Pay cycle for indirect spend categories. Cyber internationals unique blended innovative approach helps organizations achieve their business objectives in an agile way enabling them to offer modular as well as end-to-end offerings to the end user. Following represents the Platform based Source to Pay Model

Accounts Payable Automation

Cyber internationals Invoice Automation enables you to capture invoice data through standard entry, scanning or electronic transmission. The Accounts Payable automation then facilitates the workflow, approval routing and dispute resolution to provide highly relevant data for analysis of spending habits and cash position.

The Payback comes from eliminating paper flow, improving cash management, capturing discounts, avoiding late fees, and detecting duplicate bills and overpayments.

AP Automation gives your organization better control over 100% of your organizations expenditures. Whether its via requisition, reimbursement, or non-PO invoice, Cyber internationals solution offers a way for you to know and control:
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Who is spending money What is being purchased What prices are being paid Which vendors are being used

With this information identification of the areas of optimization becomes simple.

Healthcare BPO
The Healthcare industry has grown immensely over the past couple of years and has now evolved into a very mature stage. With the growth of the industry, there are several challenges that it is now facing: Rising administration costs Highly competitive industry, with a continuous need to protect narrow margins Inadequate number of resources to handle increased demand Lack of robust Revenue Cycle Management (RCM) practices, resulting in physicians spending more time on administrative tasks, and thereby less time devoted to patients Higher costs of Research and Development, and longer time-to-market It is now an imperative for the industry to leverage global sourcing to obtain significant cost benefits, achieve process efficiencies and financial outcomes for better revenue management.

Cyber international is committed to providing a comprehensive range of business services for the healthcare

industry. Our highly experienced team brings industry-specific knowledge and skills to deliver services to providers, payers, pharmaceutical and DME/medical devices organizations. With focus on robust RCM, Clinical, Finance and Accounting and compliance operations, the Cyber international team delivers improved cash flow, higher operating efficiencies, and lower operating costs for our clients.

Pharmaceutical & Clinical Services

Cyber internationals offers robust clinical data management, enabling faster drug-to-market timelines for pharmaceutical and clinical service companies. The service involves accurate data processing, delivering clean trials data and faster database locks, discrepancy management and medical coding, thereby reducing costs across clinical operations. We also offer faster AE case processing, enabling smarter pharmacovigilance operations. Further, our business analytics bring rigor into clients sales and marketing operations, equipping them with critical information that helps them realize value-chain efficiencies and improved revenue recognition.
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Clinical Operations - Clinical data management, data capture and data entry, data validation and cleaning, QA and DB audits, medical coding Pharmacovigilance - Medical contact center, case entry/review and case processing, aggregate reporting, data analysis and interpretation, report writing Regulatory eCTD submissions / regulatory affairs, creating submission-ready documents Medical and regulatory Writing Sales & Marketing analytics

Service Offerings

Methodology Global delivery model for seamless integration: The Cyber internationals team has dedicated industry experts at our delivery locations onshore, near-shore and offshore for seamless service delivery and communication SLA-driven delivery Partnerships in place for ensuring value-based delivery across the Provider, Payer, Pharma and DME value chain Domain-led account engagement, relationship and delivery to provide value beyond immediate cost arbitrage Robust and simple governance structure with clear accountabilities at all levels

Best Practices Continuous improvement focus based on Six Sigma and Lean methodologies, for improved outcomes We work in a true partnership model with our clients, operating as an extension of their business Driving down operating expenses, while focusing on positively impacting the cash flow for our clients Our team of experts provide robust analytical and business intelligence services for predicting outcomes Value Proposition

 Partners for enhancing your business - We can be your partner to manage your revenue cycle, claims operations, financial transactions or your clinical operations, whereby we aim to lower your total cost of operations while enhancing processes Reducing the number of rejected claims, lower bad debt as percentage of billed charges, reduce patient calls and complaints, and improved TAT with collections Ensure clean data into your clinical databases through accurate processing and review, and enabling faster database locks Improving your Pharmacovigilance operating efficiencies Supporting your Regulatory and Medical Affairs departments while preparing accurate submission-ready documents with better TAT Established global delivery model Cyber internationals is delivering both nearshore and offshore BPO operations from multiple geographies and across several timezones Extensive domain expertise Cyber internationals associates collaborating with you are domain experts with senior business process and technology professionals carrying more than 30 years of collective experience in the BPO and healthcare industry Compliance readiness the Cyber international team has experience in implementing specific compliance/regulatory guidelines as required by the industry, Our facilities are compliant with all leading security compliance requirements

Knowledge Process Outsourcing (KPO)

Do your Senior Analysts spend their valuable time in?
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Maintaining databases of various industry metrics Maintaining and updating Valuation Models of companies Tracking information on merger and acquisitions on a particular industry and Prices of commodities across the globe

Empower Senior Analysts to focus purely on analysis rather than running numbers. Get more value and enhance turnaround time for your business. Cyber internationals offers cost effective; time bound and value added services for Knowledge Intensive Business Process that require specialized domain expertise. Our processes ensure effective management of people and processes to significantly impact your business profitability. Best Practices

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Low transition period, higher efficiency Advance analysis of your requirements Standardizing project specific knowledge process Time bound delivery management

Value Proposition

Cyber internationals represents a truly global business model. We actively leverage people, technologies, and

processes to maximize the value delivered to our clients, while simultaneously minimizing the cost

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Quality Flexible pricing models Optimization Global coverage

Methodology Cyber internationals combines technology expertise, evolved process frameworks, state-of-art infrastructure and flexible delivery models to offer a comprehensive suite of IT Infrastructure Management Services to global enterprises.

Best Practices

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Secure remote connectivity to customer applications Effective work management tools supporting delivery. Standard operating procedures. Information Security processes and policies.

Value Proposition

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Greater flexibility, utilization and scalability of required resources Reduced operating costs. Proven delivery methodologies and processes. Greater flexibility of geographical delivery location. Reduced cost through use of resources in the shared service framework

Hosting Services
Cyber internationals hosting services enable rapid introduction of complete end-to-end services in a 3 tier security

environment. Our hosting solutions provide all the necessary technical expertise to ensure commercial, carriergrade service performance. We are well equipped to offer the broadest range of hosted applications and services, combining our unique experience in managing Hosting Solution services. With the necessary technology and applications expertise and a wide network of established relationships with leading application developers and content providers, we effectively combine world class, full carrier grade solutions with an optimized, low-cost service delivery infrastructure and the full support of our extensive global services organization. The full spectrum of our Hosting Services include Email, Cloud Services, Virtualization, Security Services, Storage solutions, Database Services, Reporting and Administration and Professional services. Methodology

Cyber internationals combines technology expertise, evolved process frameworks, state-of-art infrastructure and

flexible delivery models to offer a comprehensive suite of IT Infrastructure Management Services to global enterprises.

Best Practices

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Deep understanding of the business situation, opportunities and challenges Collaborative working model to identify the technical impact on your business Hosting solutions based on clearly defined Service Level Agreements Optimized low-cost service delivery infrastructure Full support of our extensive global service organization Infrastructure operations through our Global Network Operations Centers

Value Proposition

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Minimized upfront investment in network infrastructure Reduced need to build a large organization of technical experts Faster rollout of new full carrier-grade services to end-users Usage-based payment model and a strong, reliable partner mitigate business risks

IT Help Desk Services

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Cyber internationals IT Service Desk handles incidents and service requests, with its world class

infrastructure support, as well as provides an interface to users for the entire spectrum of service management activities. Service offerings range from automating existing IT service desks to implementing new ones, consolidating IT service desks to incorporating web-enabled support. Cyber internationals has a large pool of ITIL certified consultants and works on global infrastructure and processes, with capability to migrate and operate on large scale IT support and call centers. Cyber international has state of the art facilities in six locations in India, along with multiple point presence in various geographic locations having fiber connectivity; the global infrastructure is enhanced with robust telecom network, capable of carrying both voice and data. With consistent investments and growth initiatives coupled with deployment expertise in ITIL and other global quality initiatives, Cyber internationals is a pioneer in setting industry standards for delivery and enhancing customer experience.
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Methodology
Cyber internationals Service Desk - led by ITIL methodology, acts as the nodal point between service

providers and end-users and proactively keeps users informed of all relevant service events, actions and

service changes that are likely to affect them. The Cyber international Service Desk provides end to end ownership of the calls till resolution.

Best Practices

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Setting up offshore IT Service Desks for IT infrastructure support and management Providing single point of contact for IT users of an enterprise across locations and geographies ITIL based framework and Service Delivery - Best in class infrastructure support IT Infrastructure support covering desktop / laptops, servers, operating systems, office productivity suites, email & browser support, network & connectivity issues, line of business & custom applications, handheld support and infrastructure support Incident management for user queries, so each issue is logged and monitored until resolved

Value Proposition

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Establish and operate your IT help desk 24x7. Our highly skilled consultants, mature processes and expertise using a wide-range of tools give you the advantage of best in class support experience at reduced costs Act as single point of contact for all users of your organization to direct questions and report problems regarding supported software, hardware & networks Use multiple medium of service such as real-time voice, email, chat and remote login support to your end users Highest percentage of first call resolutions resulting in increased user satisfaction

Information Security & Risk Management

The ever changing business scenario needs agile and efficient tools to manage its various facets. Information technology (IT) offers that flexibility and automation to help fulfill business objectives. Over a period IT has become integral, dependable and in some cases an essential part of businesses across the globe. This dependence on information technology has made `information' a critical asset. Due to which information security and risk management is increasingly gaining importance. An effective risk management system is the key component of a successful organization. This is because it defines the expected quality of output to be delivered by the information technology. To support risk management, an IT security program is implemented. Therefore, the risk management process should not be treated primarily as a technical function carried out by IT experts who operate and manage the IT system, but as an essential management function of the organization

Methodology

Best Practices

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ISO 27001 ISO 31000 BS25999 PCI-DSS COSO Cobit Val IT

Value Proposition

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Customer requirement driven model Industry Best practices Proven methodologies and approaches ISO27001 compliant process Integrated Delivery model Secured Delivery Channels Integrated Approach for Security product implementation Robust Governance and Account Management structures

Managed Desktop Services | Application Virtualization | Desktop Virtualization

Managed Desktop Services

Cyber international Managed Desktop Services (MDS) provides Infrastructure Consolidation, Standardization and

Desktop and Application Virtualization that leverages existing and new technologies. Managed Desktop Services allows seamless platform and application migration, reusability of business applications, Controlled Software Deployment, hassle free Service Desk Operation and Stringent Desktop Threat Management. Our comprehensive and flexible solutions utilize best of breed tools and latest technologies thereby lowering the Total Cost of Operations (TCO) and reducing desktop management complexity.
Cyber internationals Managed Desktop Services provides a single point of accountability and frees your internal resources on infrastructure management, allowing them to focus on core competencies and business.

Methodologies

Best Practices
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End-to-end customized solutions Automation driven delivery Huge knowledge repository for improved quality CMMI/ITIL based processes Automated Application Compatibility Analysis SOE implementation Automated User State Migration

Value Proposition

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Enables global service Aligns desktop infrastructure with business goals and needs Lower Total Cost of Operations and Increased Return on Investment 50% Faster Windows 7 Migration and 70% Faster Application Compatibility Analysis 90% Lower Power Consumption, Lower CO2 and E-Waste Up to 70% lower Desktop Support Cost Seamless Windows 7 and P2V Desktop Migration

Retail
A retailer's current expectations from their CIOs are focused on two key areas:
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Reducing the IT cost Reducing the IT response time

Achieving these objectives in an environment where retailers are continuously refining and innovating upon their business strategies, is extremely challenging for the retail information managers.
Cyber international proposes its Total Outsourcing Framework - this model ensures that the retailer does not have

to make any capital expenditures on IT needs.

Methodology The model maps the IT requirements across Strategy-Infrastructure-Process-People-Technology-Application to the organizations current and future plans and devises an SLA driven action matrix.

Best Practices The model also ensures:

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Complete visibility and control on the engagement People x Technology independent IT department SLA driven performance and rewards plan

Value Proposition

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Cost Reduction ,Leaner IT Organization Faster response time, better service

Business aligned IT

Insurance
In today's scenario, Insurers face issues like globalization, growing demand for web based services, regulatory demands, security threats and outsourcing. We understand the needs of the industry and offer Innovative Solutions which are unique, optimal and customer focused. Through a unique blend of domain knowledge, technology and robust processes we have successfully provided solutions to our leading Insurance Customers who faced challenges like
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Demanding business need for new, innovative applications in the shortest possible time Striking balance between new technology adoption and the legacy environments Long term plan for Application Integration, re-engineering and retirement Application and infrastructure maintenance Availability of skilled resources Managing dynamic regulatory compliances in the legacy environment

Service Offerings We provide end-to-end IT services and solutions helping insurers in achieve operational excellence, exceed customer expectations, faster time-to-market, while driving their top-line revenue growth.

Application Development & Maintenance Services We offer cost effective solutions using our dual shore, onshore, near shore, offshore delivery methodologies. Backed by our strong processes for Application Support, Development and Legacy Transformation, our core competencies lie in the functional areas of
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New Business and Underwriting Systems Policy Administration and Claims Processing Agency Management Systems Insurance Distribution Channel Management Web enablement/Development of websites Development of front-end applications to Legacy Systems Finance and Accounting Regulatory Compliance

Testing Services We provide end-to-end testing services to the Insurance Industry to ensure faster time-to-market by utilizing our test assets like library of test cases for the Insurance Industry, automation of test scenarios, and host of in-house

developed tools. Our suites of testing services include functional testing, operational acceptance testing, security testing and performance testing. Consultancy Services We provide consultancy in the areas of Enterprise Architecture, Design Architecture, Data Migration, Usability Engineering for B2B/B2C websites, Offshore Advisory services, Packaged Solution and Process implementation services. We also provide IT staff augmentation services to Insurers who look for specific skills and profiles.

Business Intelligence Having provided end-to-end BI solutions for several Global Insurance Organizations, we have been able to develop the expertise required to help Insurance companies achieve performance excellence with custom-made BI Insurance Solutions. Our solutions encompass every critical function that needs monitoring to improve the overall productivity and profitability of an Insurance Organization. These industry centric solutions, along with our Strategic Business Intelligence Framework provide the BI Excellence, which is the key to Enterprise Performance Management. Cyber international 's Business Intelligence and Data Warehousing Solutions for the Insurance Industry include Channel & Product Profitability, Underwriting and Claims Intelligence, Broker and Delegated Billing Entities Intelligence, Finance, Sales Force Performance Management and Customer Service Analytics

Methodology

Value Proposition

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Focused team of Insurance Industry experts with 5-10 years of experience Knowledge and understanding of Industry trends and business priorities Planned training module and external certifications Experience in SOA components for Insurance Research into ACORD frameworks Test assets for Insurance

Banking

Banking and Financial Services Practice at Cyber international is built on the strength of four core competencies Domain, Process, Technology and Innovation. The practice is boosted by a myriad of activities like industry research and trends, tools evaluation, continuous process optimization, innovation leading to intellectual property, publishing white papers and capturing experiences in the form of best practices and case studies.
Cyber international 's Banking and Financial Services Practice addresses the needs of clients by leveraging its rich industry experience and deep technology expertise. Our highly qualified team engages with clients to help them implement sustainable business strategies while maintaining cost efficiencies and thereby, gain competitive advantage in their marketplaces. Through a network of alliances and partnerships, we provide true end-to-end business transformation services to our clients.

Service Offerings

The bouquet of our service offerings cut across various horizontals like application development, modernization and migrations, support and maintenance and high-end consulting in major industry segments including Retail Banking, Private Banking and Wealth Management, Capital Markets, Compliance and Risk Management

Service Offerings Innovative Framework - Solution Blue-Print (SBP)

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SBP is an in-house developed technology framework that facilitates and simplifies the development and maintenance of software thus reducing costs and improving productivity through process automation Significant ROI is realized by the utilization and reuse of pre-built models from the Enterprise Repository Solution BluePrint are platform agnostic, thus enabling the development of multi-platform deployable solutions whenever needed

Global Distributed Delivery Model

Process innovation fueled by an impeccable track record for providing solutions to both public sector and the private sector globally has resulted in Cyber international 's Global Delivery Platform (GDP) and thus providing for collaborative solution delivery across shores and entities seamlessly. This also enables Cyber international to provide solutions to customer on "Opti-shore delivery model" across multiple geographies, often tailored to suit individual customer requirements. Lower cost of implementation /maintenance, faster time-to-market, ready pool of trained and qualified professionals, and flexible staffing with increased agility for ramp-up/down

Functionality Readiness Matrix Overview

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Helps client achieve set targets of time-to-Market for the Product/Service offering Facilitates risk based testing and gives client optimum Quality in given time Assurance of reliable application roll out mitigating risk to Brand Image and Business (Revenue) Opportunity without compromising Quality Strike balance between Time and Quality with optimum cost Identification of Functional Reliability and Business Risks Goal/Target setting for mitigating identified risks, test completeness and defect resolution Continuous data feeds from external processes like Test Status Reports, Traceability Matrix, Defect Status reports, Project Management Plans etc for decision making (Dynamic and periodical) Providing Client and Project management with a "big picture" view of status

Manufacturing
Globally manufacturing companies are undergoing a change. With rising customer expectations and increasing competition generating pressure on margins, companies are being pushed to innovate on new products and services with increased operational complexity. Companies cannot be run in the traditional way anymore. In this competitive market only whose who control costs , invest on product innovation and reduce time to market will surge ahead. We believe that IT can be an enabler to create the culture change to drive companies in that direction. We leverage on our range of solutions and services to engage with the customer to be a true 'Transformation Partner'. We deliver enterprise class solution core to manufacturing and supply chain and around all related services which are extremely critical to make an IT enablement most effective as an end to end partner. Consulting Services (Consulting Practice) To help device IT enablement strategy based on organization's IT readiness and future growth plans so IT can be used as true business transformation tool.
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Oracle ERP - Manufacturing and Supply Chain Implementation SAP - Implementation Solution in manufacturing and supply chain space Product Development Manufacturing Operations Demand Driven Supply Chain - Demantra Supply Chain Management

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Reverse Logistics - Service Supply Chain Business intelligence / Enterprise performance Management

In manufacturing and supply chain space

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Customer Operations

Improving customer experience in B2B , B2C and B2E mode by deploying internal and external portals
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Supply Chain Integrations

SOA and EAM - The initial pitch should be a business pitch without too much technology.
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BPO service in Supply Chain

Collaboration service

Enterprise Content Management Services

Cyber international 's Enterprise Content Management (ECM) Services are aimed at providing unparalleled

productivity gains to organizations by helping them capture, manage, store, preserve and deliver their information assets in the best possibly way.
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Enterprise Content Management Consulting/Workshop/Assessment Services o Enterprise Content Management Audit and Business Case Development o Enterprise Content Management Portfolio Assessment o Enterprise Content Management Product Fitment Analysis o Enterprise Content Management Framework Development o Enterprise Content Management Strategy & Best Practices o Enterprise Content Management Roadmap Development Enterprise Content Management Implementation Services o Scanning & Imaging Services o Document Management Services o Web Content Management Services o Records Management Services o Digital Asset Management Services o Content Workflow Services o Content Integration Services o Content Security Services o Enterprise Search Services o Integration Services

Migration Services (SharePoint , LiveLink, Documentum, Oracle UCM and similar Platforms)

Methodology

Best Practices

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Information Life Cycle Information Architecture Taxonomy & Metadata Content Policies & Governance Content Security User Adoption & Change Management

Value Proposition

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Thought leadership in the field of Enterprise Content Management (ECM) and Knowledge Management In depth knowledge of ECM application areas and enabling technologies across different platforms Ability to start small and then scale quickly while having the big picture in mind

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Ability to identify and articulate knowledge needs across the organization Domain expertise in retail, manufacturing, life sciences and utilities sector Truly technology agonistic advice for "Best Fit" solution for the customer Ability to make several technology pieces work together thereby leveraging IT investments Alliances with the best of breed technology providers

Portal Services
Today's collaborative & global market place demands proactive participation from not only the enterprise but also its partners, vendors, suppliers and customers. Enterprise Portals act as a single gateway allowing the employees, customers, vendors and suppliers to share, collaborate and contribute to the overall growth of the extended enterprise.
Cyber international has a dedicated team of portal service experts who have successfully implemented Intranet,

Internet and Extranet Portal Solutions for a plethora of clients across the globe. The Portal services Practice focuses on the following Service Lines:
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Portal conceptualization Business case development Framework evaluation Portal roadmap development Usability & Information architecture Portal implementation Portal re-engineering Portal adoption and best practices Portal support, upgrade and enhancements

Our Technical Competency for Portal services includes:

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Delivery Capabilities in .NET, J2EE and LAMP Architecture Product Specific Skills: Microsoft SharePoint Portal 2007, Oracle UCM, Fatwire, WebSphere, Interwoven and Vignette Open Source Skill: LAMP, Liferay,Typo3, Drupal and Alfresco Web 2.0 Skills: Laszlo, Flex, Twiki, Atom, RSS

Methodology

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Information Architecture & Design Portal Governance Application Integration Security User Adoption & Change Management Systems Architecture

Value Proposition

Manage cost and complexity by providing a cost-effective channel for delivering self-service functions, and by consolidating & standardizing web based IT infrastructure.

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Increase productivity though personalization and customization to deliver appropriate content and services relevant to specific user groups. React faster to change by facilitating rapid deployment, reuse of content and services, shifting control from IT to business groups.

Business Process Management

In todays rapidly changing business landscape, organizations are still struggling to cope with the dynamics of their business ecosystem which comprises of their customers, people, vendors, partners and their infrastructure. Thus it becomes imperative for organizations to posses the agility to respond quickly and this agility stems from effective processes in place.
Cyber internationals Business Process Management (BPM) Services offers process centric solutions for todays agile business to identify, design, execute, document, monitor, control, and measure both automated and nonautomated business processes to achieve targeted results consistent with an organization's strategic goals.

We ensure that our Business process management services stack enables an organization to complete their Business Process management journey to sustain their top line growth and improve their bottom line performance while creating more value for their customers and partners. Business Process Management Consulting Services:
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Business Process Management Strategy and Roadmap Development Process Mapping and Analysis (As-Is) Process Design and Modeling (To-Be) Process Optimization using Industry Best Practices

Business Process Management Execution Services:

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Process Deployment Process Monitoring and Controlling

Methodology

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Process Life Cycle Business Process Architecture Process Governance Simulation using 'What-If' Scenarios

Value Proposition

In depth knowledge of Business Process Management application areas across industry verticals from all geographies

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Technology agnostic and product neutral Business Process Management strategy development Not just promising but delivering the real value of Business Process Management through next generation frameworks, solutions and methodologies such as BPMN, Lean and Six Sigma. Domain expertise in retail, manufacturing, life sciences and utilities sector Our consulting services are designed to help organizations achieve operational excellence through process solutions. The focus is on practical, implementable improvement plans to realize business value, quickly and effectively. Alliances with the best of breed technology providers

Business Intelligence (BI) Services

Our Business Intelligence (BI) services and solutions address the fundamental challenge of any business: Closing the loop between business planning and execution. Studies indicate that over 85% of BI implementations fail to meet the objectives of their Business Drivers. The non-alignment of Business Strategy and BI Strategy, Time and Cost overruns, and the complexity of Data Infrastructure are a few of the factors that plague organizations, preventing them from achieving their Corporate Goals and Objectives. We partner with our customers to advice, build and co-manage an effective BI implementation strategy coupled with a sustainable cost effective execution model. Service Offerings Our BI services include:, BI advisory and assessment services, BI solution Implementation Services, Information Shop floor services, and Point Solution Services

Methodology Our Business Intelligence services are delivered via a Strategic Execution Framework that takes a holistic approach towards Enterprise Performance Management. The success of our services is driven by an absolute alignment to your Organization's Mission and Strategic Objectives

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ROI Centric Solutions Extensive expertise in delivering solutions across Verticals A team of Business Experts across Domains to ensure the absolute alignment of Business Requirements and Technology.

Value Proposition

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Engagement model based on right skill and best pricing model Innovative Workforce Model Cutting edge Technology Partnerships Solution centre for Innovation and Excellence