Avaya Aura Presence Services v1

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com
Avaya Aura™ Presence Services

standards. This allows consistent presence
visibility and use of a wide array of business
communications applications:
Real-time, multi-channel presence information for
Avaya and third-party applications. • Full aggregated presence is provided in
Avaya one-X® UC clients and Avaya IP
Presence is a foundational element of Avaya Aura Presence Services breaks
phones.
unified communications. At its most robust, new ground by integrating rich presence
it provides detailed information about a capabilities not just in instant messaging
• On-the-phone status can be seen in
given user’s availability and current activity, (where it is best known today) but across
Microsoft Office Communicator and
preferred mode of communication and even the entire spectrum of communications
applications such as Outlook and
location, allowing users to connect with applications — from voice calls and instant
SharePoint that use Smart Tags.
the right person at the right time using the messaging to customer service and business
right mode of communication. In addition, processes. • Phone status is also viewable in IBM Lotus
that information is delivered so as to be Sametime and applications using Live
consumable not only by other users but also Avaya Aura Presence Services collects and
Names, such as Lotus Notes and others.
by applications attempting to reach that disseminates rich presence from Avaya and
person as part of a critical communications- third party sources across a diverse set • When client software from Avaya, Microsoft,
enabled business process. of business environments, enabling users IBM Lotus, and Adobe is integrated with
throughout the network to reach the people Avaya Meeting Exchange for an audio
An effective presence solution: they need, leveraging the multiple channels and web conference call, a roster of call
of communications available to them. Avaya participants and the active speaker is
• Supports a wide range of devices Aura provides any user, anywhere on the shown, saving time and making the call
network, with an actionable, aggregated view more productive.
• Has a centralized system for managing
of all users across devices and multi-vendor
and enforcing personal and enterprise
applications, including IBM and Microsoft • Avaya video applications utilize presence
policies
desktop applications. to highlight the active speaker in a video
call when multiple video participants are
• Fits into existing infrastructure with
Already widely used for instant messaging, visible simultaneously.
relatively low cost of deployment
presence has the potential to drive new levels
of business user productivity and customer Avaya Aura Presence Services provides
• Is easy to use – it’s always “on” even for
care by more easily making expert resources a scalable, high performance presence
users who don’t spend time managing
readily available to customers and workers. aggregation service that collects and
their status
disseminates rich presence from Avaya
• Is also “smart” – it infers availability and and third party sources.
reachability based on input New platforms, new
applications, new utility
• Is designed for interoperability — it’s Benefits of Avaya
Avaya Aura Presence Services works
easy to add new presence sources Aura Presence Services
in concert with other presence-based
• Works across enterprise borders applications, including Microsoft Office • Increased productivity when utilizing an
Communication Server, IBM Lotus accurate view of a user’s presence and
• Scales easily to accommodate the ever- Sametime, and other third-party applications how best to communicate with that user.
growing sources of presence information using open SIP/SIMPLE and XMPP Using rich presence, users gain the ability
fact sheet
to more effectively reach the people they them to resolve a business problem. user and device availability. As other
need, leveraging the multiple channels of presence sources are made available
communications available to them. • Avaya Aura Presence Services now presents – even from third-party sources in a
a more complete and well-rounded heterogeneous IT environment – they too
• Presence improves customer care in the picture, leveraging out-of-the-box data can feed status information to the system
contact center by making expert resources collectors to connect with other well to round out the user’s availability profile.
readily available to respond to a customer defined presence sources across a diverse
issue. set of business environments. In addition, • Multi-protocol / Multi-interface Support
custom collectors can be developed to fit — Avaya Aura Presence Services supports
• Easier collaboration between mobile, the diverse needs of Avaya customers. both SIP and Extensible Messaging and
remote and headquarters’ employees Presence Protocol (XMPP), allowing for
through presence awareness. • Presence can be displayed on any number aggregation across a broad array of presence
of endpoints such as Avaya one-X® UC sources enabling a more comprehensive
• Faster one-and-done issue resolution clients and IP phones. In addition, Avaya representation of the individual.
through more effective communication. presence solutions extend to a wide array
of business communications applications • Optimizes Performance — Leverages
• Improved process cycle time through
including Microsoft Office Communicator SIP server-to-server protocol, optimizing
process-aware communications-enabled
and applications like Outlook and network performance for real time
business processes.
SharePoint that use Smart Tags. Phone communications applications.
• Better privacy and security since users status is also viewable in IBM Lotus
Sametime and applications using Live • High Scalability — Scales to support
and the enterprise are able to set their
Names, such as Lotus Notes and Jabber all enterprise subscribers with system
own status indicators.
instant messaging. throughput demanded of real time
• Enhanced support for both Session communications applications.
Initiation Protocol for IM and Presence • When client software from Avaya, Microsoft,
IBM Lotus, and Adobe is integrated with • Rich Presence — Normalizes and
Leveraging Extensions (SIMPLE) and
Avaya Meeting Exchange for an audio-only composes rich user presence (e.g.,
Extensible Messaging and Presence
or web conference call, a roster of call location, device, etc.) for applications
Protocol (XMPP) protocols, ensuring the
participants and the active speaker is shown. and devices.
most comprehensive set of presence
source information.
Key Features
Learn More
• Presence also powers communications • Robust, Aggregated Presence Information
enabled business processes (CEBP), — Avaya Aura Presence Services To learn more about Avaya Aura Presence
which can leverage rich presence to aggregates presence information from Services talk to your Avaya Account Manager
ensure that the right resources are telephony, desktop and other applications or Authorized Partner. Also, visit us at
available before the system reaches out to and provides a comprehensive view of www.avaya.com.
About Avaya
Avaya is a global leader in enterprise communications systems. The company
provides unified communications, contact centers, and related services directly
and through its channel partners to leading businesses and organizations
around the world. Enterprises of all sizes depend on Avaya for state-of-the-art
communications that improve efficiency, collaboration, customer service and
competitiveness. For more information please visit www.avaya.com.
© 2009 Avaya Inc. All Rights Reserved.

Avaya and the Avaya Logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. avaya.com
All trademarks identified by ®, TM or SM are registered marks, trademarks, and service marks,
respectively, of Avaya Inc All other trademarks are the property of their respective owners.
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Avaya Aura™ Presence Services

• Enhanced support for both Session communications applications.

© 2009 Avaya Inc. All Rights Reserved.

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