Book of Disciplines

HANDBOOK OF DISCIPLINES
MYVERSITY INTERNATIONAL
PROF. ABDUL REHMAN BIN XIA
PROFESSIONAL & CORPORATE

DEVELOPMENT PROGRAMS
BEAUTIFULLY CRAFTED
ENGLISH SPEAKING & PERSONALITY, PROFESSIONAL &
CORPORATE DEVELOPMENT PROGRAMS
SPEAK ENGLISH FASTER & BETTER
MYVERSITY00923335136646
INTERNATIONAL 0
[email protected]
PROF. ABDUL REHMAN BIN XIA MYVERSITY INTERNATIONAL
Foundation English Speaking Course

20-30 Hrs of Intensive Classroom Training Program
Join Our English Speaking Course & Take the First Step to Speak Fluent English
Foundation English Speaking Course (L1) – Classroom Training | Online Training
his foundation level English speaking course from MyVersity International is ideal for students
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with very little knowledge of speaking English and who struggle to speak English in their daily
lives. Furthermore, Our English speaking classes are filled with short activities and English
conversation, to practice the English language of everyday tasks, such as shopping, going to
the bank, speaking on the phone, talking about clothes etc. You will work in pairs to polish your
English speaking skills, making it fun and easy to learn and improve your English. In addition,
every English Speaking lesson includes a practice dialogue, follow-up activity and the chance to write
and practice your own dialogue.
Who says grammar is boring? This Foundation English speaking course is loaded with useful everyday
English language that will not just boost your English grammar skills but will also help develop and
improve your English fluency. Each English speaking course lesson plan includes a variety of group
activities, written drills, sentences and question building tasks and verb conjugation exercises.
The English lesson plans at MyVersity International are carefully designed because we understand
the challenges faced by beginners in English. We are sure you would enjoy learning English and
seems like you will pick up the required vocabulary faster to improve your English quickly and easily.
Come on in – Let’s get started.
ENGLISH SPEAKING, PERSONALITY, PROFESSIONAL & CORPORATE DEVELOPMENT PROGRAMS

FOUNDATION ENGLISH SPEAKING PROGRAM

 Starting With Basics
The verb ‘TO BE’.
That’s where you start, learning with most irregular verb in the English language.
Learn how to link the verb to form simple English sentences.
 Tiny Conversations
Saying hello. Saying good bye. Sharing personal information. Saying thank you. Saying sorry. Talking
about colours. Asking for time. Asking for help. Knowing the English calendar. Talking about numbers
in English. Understanding opposite pairs. Paying at the store/Mall. Talking about preferences, and
much more. You will learn conversations related to real life.
 Essential Grammar In Use
Simple present tense – Talking about your daily routine. Your weekly schedule. Asking Do you/Are
you questions. Free time questionnaire.
Present continuous tense – Talking about a relaxing vacation you had.
 Learning Simple Present Vs Present Continuous. Past Simple Tense
Talking about your daily routine in past tense. Your work routine. The last vacation you had. What
did you do last weekend? Using the expression ‘Used to’. Using ‘was’ and ‘were’. Learning Past
continuous tense – Talking about routine chores. Learning simple future tense – Using the verb ‘Going
to’. Talking about next week/month/year plans. Learning prepositions – Talking about frequency.
Using ‘How often’.
 Talking About – Real Life Conversation Practice
English conversation to speak in the real world. In this section of this English class you will learn how
to talk about – Your feelings. How to express different emotions. Your family. Your job and
occupation. Clothing and accessories. Shops, Malls, department stores and your most favourite
activity shopping. Climate and weather. Travel and transportation. Sports activities. Sickness and
injury (Saying a ‘Hi’ to the doctor). Animal… and many more real life English conversations which are
updated regularly.
 Testing Time (Review What You Have Learned)
Now it’s time to review what you have learned. You would be tested and evaluated by your teacher
and a course completion certificate would be awarded based on your performance... You are done –
Go showcase the newly acquired fluency in your English language to the world. To take your English
language to the next level – Try our other English modules, as learning English never ends.
WHAT ARE YOUR WAITING FOR? GET STARTED NOW!

You have always wanted you to speak fluent English, don’t you? So what are you waiting for? Get
started right now, send us your details and our course executive would ring you with all the details
you need to get started to be fluent in spoken English.

Basic English Speaking Course - L2

Most Popular Spoken English Course at Our Institute among Students
Basic English Speaking Course (L2) – Classroom Training /Online
M yVersity International welcomes you to join our carefully designed Basic English speaking
course. At our Spoken English Institute, we are committed to giving you a great and a
different English learning experience with ensured results, which other spoken English
classes might struggle with.
Whether you wish to start learning English as a beginner or you are a student, Executive, Housewife,
we have the right Spoken English course for you, making you speak fluent English with neutral accent
guaranteed!
Our Spoken English course is designed by experts specifically to meet the needs of people who
struggle with English speaking skills, making a frustrating experience for both themselves and the
listener.
Furthermore, Our Spoken English classes will help you learn new English vocabulary, refine your
English pronunciation and make you communicate in real life situations.
In short, if you have very little knowledge of English and would like to speak more naturally – the way
it’s really spoken – then this Spoken English course is perfect for you.
Here how it works – Each of the 25 carefully designed English lesson plans will cover a topic that you
are most likely to deal with your own daily life – Everything from a personal introduction, introducing
others, shopping, to meeting friends and much more.
Each lesson is divided into 4 parts:

Word study | Video Roleplay | Vocabulary | Sentence structure

Basic Spoken English Course in Detail
 Basics of communication
 Introduction to communication.
 Building Powerful Vocabulary.
 Learning sentence construction
 English grammar in use
 Noun, pronoun, Adjective, Verb, Tenses, Preposition, Articles, Conjunction, Punctuation.
Grammar usage in sentences.
 Speaking English for the real world
 Everyday communication – Introduction, Shopping Meeting friends, Traveling, Visiting a
doctor Telephonic communication, Negotiation, At the movie Theatre, At the office, Meeting
relatives….etc. 25 Audio – Video lesson plan covering topics from Real life situation.
 Public speaking skills
 Extempore and Group discussion. Email drafting, Business correspondence. Avoiding spelling
mistakes and mispronunciations. Letter writing practice.
 Personality development
 Manners & Etiquettes. Building confidence and developing presentation skills. Dress code and
colour pattern.
 Job interview skills
 Resume writing. Job Interview question and answers. Mock sessions.

Advanced English Speaking Course - L3


Open Doors to a Whole New World of Communication.
 The Only Complete Course Combined With
 Voice And Accent Training & Personality Development Training
Advanced English Speaking Course (L3) – Online Training (Group Classes & Private Coaching) |
Classroom (Group Classes)
dvanced English speaking course to speak English fluently in the real world. Our Advanced
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Spoken English course is designed to boost your English speaking skills to the next level. This
Advanced English speaking course features realistic dialogues through the explanation of
English grammar that goes beyond the traditional and basic system of learning the English
language.
The vocabulary section of this Advanced English speaking course includes the most commonly
idiomatic English expressions that you would come across your daily English conversation.
This Advanced Spoken English course has plenty of interactive exercises to help you improve your
English, become fluent in English and accomplish your real life goal to speak English fluently and
confidently.
Furthermore, this Advanced English speaking course teaches you English, the way you hear on the
streets, in restaurants, at the movie theatre, and at parties – It will teach you the English of your
friends and co-workers.
With this Advanced Spoken English course is bundled with voice & accent training, personality
development training and public speaking skills through group discussions so that you acquire all the
spoken English skills required to communicate effectively with confidence.
 MEET People And Make Friends  SUCCEED In Job Interviews
 SPEAK With Ease And Confidence  GET BY Just About Everywhere

Advanced Spoken English Course in Detail

1. Advanced English Grammar And 17. Learn the Difference between Normal
Vocabulary English Vs Smart English.
2. Learn Different Types Of Nouns, 18. Testing And Evaluation Of What You
Adverbs, Hands-On Various Tenses. Have Learned In The Previous Sections.
3. Idiomatic Expressions. 19. Voice And Accent Training For Fluency
4. How to Implement the Learned 20. Correct Your Diction And Improve
Grammar In Conversation. English Pronunciation.
5. Building Powerful English Vocabulary. 21. Learn Vowel And Consonant Sounds.
6. Communication Skills Part 01 22. Learn Appropriate Word Stress To Gain
7. Overcome Barriers To Fluent English. Clarity In Communication.
8. Speaking And Listening In English 23. Identify Your Fluency Barriers.
Aren’t The Same. 24. Personality Development Training &
9. Practice Speaking And Listening. Public Speaking
10. Learn Commonly Used Idioms, Phrases 25. Killing Nervousness and Developing
And Proverbs. Confidence to Communicate.
11. Communication Skills Part 02 26. Learn Body Language Basics.
12. Practice Writing Skills in English. 27. Dress Code and Colours That Make You
13. How to Write Effective Emails. Look Professional.
14. Learn Business Correspondence 28. Improve Your Presentation Skills.
Required At Work. 29. Learn Basic Etiquette Required To
15. Improve Your Reading Skills – Focus On Project Your Right Image.
Syllable Word Stress and Intonation. 30. How to Handle Stress In Life
16. Extempore And Group Discussions To
Make Your Think In English And Speak
Impromptu.
English Lessons for the Real World

20 audio- video lesson plans covering topics such as –
1. Personal communication with strangers, office colleagues, friends, relatives etc.
2. Business communication – Telephonic communication with clients and customers. Communication

at office meetings and superiors.
3. Formatting a professional job resume`. Job interview question (what do they mean) and their
acceptable answers. Tips and tricks for a successful job interview.

WORLD'S MOST POPULAR ENGLISH LANGUAGE TEST

IELTS Preparation Course That Really Works
Clear the IELTS test and fly abroad to your study and work destinations
The IELTS coaching at MyVersity International is designed to give you in-depth and careful
preparation for all aspects of IELTS.
Academic Module and General Training Module Included
W ith our IELTS exam preparation course, you can learn both the Academic Module IELTS
preparation course AND the General Training IELTS preparation course. Both courses are
separated, so you can prepare for the IELTS test you need without studying lessons that
you don’t need. Both courses cover everything you need to know about the IELTS test, focusing on
the specific parts of each test that you will need to get the best result.
What is IELTS?
he international English language testing system (IELTS) is the world’s most popular English
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language proficiency test for higher education and global migration, with over 2 million tests
taken in the last year.
IELTS assesses all of your English skills — reading, writing, listening and speaking, and is
designed to reflect how you will use English at study, at work, and at play, in your new life
abroad. The IELTS test is developed by some of the world’s leading experts in language assessment.
It has an excellent international reputation and is accepted by over 9,000 organisations worldwide,
including schools, universities, employers, immigration authorities and professional bodies. IELTS is
the most widely accepted English language test that uses a one-on-one speaking test to assess your
English communication skills. This means that you are assessed by having a real-life conversation with
a real person. This is the most effective and natural way of testing your English conversation skills.
You can take IELTS Academic or IELTS General Training – depending on the organisation you are

applying to and your plans for the future. Whatever your reason for taking IELTS, make the most of
your language skills.
Our IELTS coaching for IELTS exam preparation course will prepare you for the IELTS (International
English Language Testing Systems) test. This is a test you need to study or work where English is the
language of communication. IELTS scores are recognised by universities and colleges, employers,
immigration authorities and professional bodies. British universities and other centres of education
generally require IELTS level 6.0 or higher as evidence of language ability.
3-Step System Delivers Proven Results

With over 10 years IELTS training experience, our team have developed a unique 3-Step system to
ensure you are learning effectively and efficiently. Our 3-Step program has helped IELTS candidates
identify errors they have previously made and to improve their skills in all areas, and provides a logical
and clear way of learning to reach the best IELTS score/band you need in the quickest possible time.
Step 01
Pre-lesson vocabulary. Essential vocabulary that is used in the lesson is presented – you will learn the
definition and an example sentence, making sure that you’ll be ready to get the most out of the
lesson
Step 02
Complete interactive lessons. In this step, you will be guided to every part of the IELTS test, from how
to handle each question type to the best strategies to use on test day. All lessons are supported with
practice exercises and full feedback and will help you build all the skills you need to get the IELTS
result you’re aiming for.
Step 03
End of lesson tests. Once you have worked through the pre-lesson vocabulary in Step 1 and the
interactive lesson in Step 2, you can then move on to Step 3, where you will take a practice test or
exercises focussed specifically on the topic you have just covered. This is essential to help you
consolidate your skills and practice using them in an IELTS test environment.

Train the Trainer

Acquire Essential Skills To Deliver Engaging And Compelling Training Programs.
“I Never Teach My Pupils; I Only Attempt To Provide The Conditions In Which They Can Learn.”
Become A Trainer, Than Just A Facilitator.

Train the Trainer Course Description – Classroom | Online Training
elivering a training course requires many essential skills. A trainer must have an in-depth
D knowledge of the content or have expertise in it, to be able to deliver well, should know how
learning works, should have empathy to understand what participants are going through and
be able to show enthusiasm about the content and delivery.
These essential skills can be mastered with correct training. Trainers need to feel confident
about their domain and area of expertise to transfer knowledge from one person to another.
Most want to-be trainers go through many forms of training in their career and when it comes to
delivering a training course, many simply copy what was applied on them. Always remember training
is different from teaching or lecturing, as only teaching leads to sub-optimal results. Our Train the
Trainer certification program teaches you the most important lesson, that training does not come
naturally, it is a skill that needs to be acquired through practice and persistence.

Our Ideology behind the ‘Train the Trainer’ Certification Program:
e have spent a substantial amount of time to perfect this Train the Trainer training
W module. In line with the courses we offer, our fundamental aim is to allow want to be
trainers to learn the essential training skills by the method of learning acquisition. As you
can imagine, a Train the Trainer course sits at the heart of our training programs and we
have researched and developed this course with a huge amount of attention to detail to
ensure we can provide a quality course highly beneficial to our participants.
Our Trainer the Trainer course is suitable for anyone who aims to become better at training. The
research on best training methodologies and delivery mechanism is used in the course. This course
teaches you to plan and deliver content using the latest methodology used in the training world.
Our knowledge of providing training courses (at our classroom structured institute & Corporate
houses) plus our expertise and knowledge in designing training materials and resources allows us to
provide you the best train the trainer training on the market.
People always remember a good trainer even after the training for many years later and the same
principle applies to the corporate training world. Becoming a good trainer is not rocket science and
not as difficult as you think. Our Train the Trainer program help you to acquire the required skills to
be a great trainer.
Train the Trainer Course Outline
 Module 01 – Principles of Training process:
ADDIE – Analysis, Design, Development, Implementation, Evaluation. Qualities of a good trainer.
Researching a topic and Objective analysis. Demonstrating Skills Session plans. Method of instruction.

 Module 02 – Delivery & Distribution
Measuring trainee achievements. Motivation & attention. Games, Simulations & Role-play. Location
of training & survey. Making PDF & online forums.
 Module 03 – Training Aids
What are Training Aids? Types of Training Aids. Effective use of Data Projectors, White boards, Hand-
outs, Audio recorders. Creating dynamic visual modules.
 Module 04 – Basics of Voice and Accent
Accent Neutralisation, Introduction to vowel and consonant sounds, Intonation & Syllable stress,
Articulation & Indianism.
 Module 05 – Trainer Effectiveness
Barriers to effective communication. Handling uninvolved or over-involved learners. Dress Code &
Body language. Personal grooming and Etiquettes. Multiculturalism in training. Outdoor based
training.
 Module 06 – Essential Soft Skills
Attitude Management. Marketing effectiveness. Managing time and Stress. Negotiation & Conflict
Management. Speaking with ease under pressure situation. Verbal & Nonverbal communication.
 Module 07 – Mock Sessions
D3 – Designing, Development, Delivery. Module development on sample topics. Practice &
Presentation.

Job Interview Skills

20-30 Hrs Of Intensive Classroom Training Program
Excel At Your Next Job Interview by Attending Our Job Interview Skills Course
Are You Ready To Get The Extra Edge You Need To Beat Out The Competition And Seal The Deal On
Your Dream Job?
What Is Job Interview Skills Training?
E xcellent communication and presentation skills are very often cited as deciding moments when
it comes to choosing the right person for the job. But of course, there are other things that you
need to get across in a job interview situation – like how well you are suited for the job, your
technical competencies, your ability to grow on the job and how well you’re going to fit in with the
rest of the team. Ultimately, however, it will be how well you express yourself in the job interview
and how well you answer the relevant questions that will decide the outcome if you will get hired.
And this is where MyVersity International’s crash course on Job Interview skills training can help you.
Searching for a job can be intimidating. How do you know what job you’re best suited for? How do
you build a winning resume and cover letter? Where can you find job leads? How do you network

without feeling nervous? What happens when you land an interview? And most importantly, where
do you find help when you need it?
Our Job Interview Skills training will give you the answers to all these questions, plus a plan to get
you to a new job. After completing this training program, you’ll be more than ready to ace that crucial
job interview.
Course Description
 You Can Smoothly and Naturally Position Yourself as the Top Choice for the Employers
 With our job interview skills training program you can –
 Become confident and convincing by developing a personalised strategy with your trainer for
talking about your strengths and weaknesses and how you can be an asset for the job in
particular.
 Get personalised answers to the most common, most difficult interview questions, the ones
that throw most applicants off their game and put the interview into a tailspin.
 Eliminate nervousness and stress, before and during the interview by practising those difficult
answers and getting feedback. You’ll go from being a jittery job applicant to a cool, confident
candidate, faster than you can say, “I’m hired!”
 Get candid, expert feedback on your answers and what you need to do to improve your
interview style and personal branding.
 Practice answering questions without sounding scripted. Rehearsing your answers before
your interview is an absolute MUST, but come off sounding scripted, and you will blow your
chances of getting the job!
 Learn the difference between behavioural and situational questions, and how to answer both
types. These two types of questions are completely different. If you don’t understand the
purpose of each type and know exactly how you should answer each one, your chances of
getting the job will plummet!

Learn To Excel with Our Job Interview Skills Training Program
Our training program is ideal if you are likely to have an important job interview sometime soon.
There is a maximum of 10 attendees in our training program, so you’ll receive plenty of personal
coaching from your trainer. By attending this course you’ll ensure that you have the best chance
possible of getting the best job that you are technically qualified to perform.
 Learn Techniques To Help Control  What To Do After A Job Interview
Interview Nerves  Becoming A Good ‘Story-Teller’
 Discover How To Use Your Voice To  Understanding The Dynamics Around
Convey A Confident And Engaging Style The Table
 Know How To Use Body Language To  Dressing For Interview Success
Build Rapport With Your Interviewer  Handling Difficult Interview Questions
 Discover Key Preparation Techniques  Handling Rejection
To Help You Perform To Your Strengths  Sharpening Up Your Personal
 Be Able To Deliver Convincing Answers Interviewing Style
To Your Interview Questions  Job Interview Skills Training
 The Dos And Don’ts For A Job Interview  Interview Preparation For A Call Centre
 Building A Professional Cover Letter Job
And Job Resume`

Call Centre Training

Get Trained For the Hottest Career Option
Call Centre Training (22 Hrs) – Classroom/Online Training
Are You Aspiring To Work In A Call Centre But Do Not Know What It Entails?
Are You Currently In A Call Centre And Wish To Move Up The Ladder?
I f you’ve been wondering how you can pick up the required skills, then this Call Centre training
module is for you.
A complete training module to develop English communication skills for anyone who wants to
enter the international call centre industry. In order to speak with customers across the globe, and
answer queries satisfactorily. Call centre agents need to be clear, prompt and precise with their
responses, and speak English correctly, pleasantly and intelligibly. This call centre training module
provides an easy-to-follow, step – by – step course in building English-speaking skills, Accent,
personality and job Interview skills for a call centre job.
This call centre course provides an introduction to the world of call centres. You will learn about the
most important aspects of the operational functions at the floor at the call centres and the main roles
and responsibilities as contact centre executive.
For call centre executives to perform to their maximum ability, it’s important for each agent to
understand the role in which their job is performed. This call centre training will help you to learn all
about call centre functioning and where you fit in the big picture of service and operations in a call
centre.
Learn about how outsourcing works, the demographics of call centres in today’s modern world and
how this profession has expanded beating geographical boundaries. This course will help you explore

the most important functions of a call centre operations and learn about the “what” and “why” of
call centre performance expectations.
At The End Of This Call Centre Training You Will Learn To:
 Describe What Exactly Is A Call Centre  Identify The Most Common Call Centre
 Understand What Is Outsourcing And Performance Measures And How It
How It Benefits Impacts Individual Expectations
 Functioning Of An Inbound And  Identity The Single Most Important
Outbound Call Centre Actions Agents Can Take To Contribute
 Describe The Current Call Centre To Call Centre Operations In A Positive
Profession And Its Many Career Way
Possibilities  Attend Call Centre Job Interviews
 Describe The Various Types Of Call Successfully.
Centres And Their Purposes  Course Module In Details
 Outline The Eight Basic Operational  Introduction To Call Centre
Functions Of A Call Centre  Types Of Call Centre
 Functioning Of A Call Centre
 Scope Of The Call Centre Industry
Essential Soft Skills
 Communication skills- Elimination of  Extempore – Improving thought
Grammatical errors process to speak on any given topic on
 Telephonic skills – Outbound / Inbound the spot
/ Marketing skills  Group discussion – Improving
 Reading Skills – Focus on wave interacting skills to create a
modulation competitive edge over others.
 Listening Skills  Grammar / Aptitude / Listening Test
 Accent Neutralization  Preparing for the personal interview
 Accent Naturalization – Elimination of  Personality Enhancement
Mother Tongue Influence (MTI).  Managing Attitude
 Jaw Exercises Pronunciation of  Killing Nervousness & Building
Consonants & Vowels. Confidence.
 Rules of Intonations.  Body language & dress code
 Basics of American & British Accent.  Mock Sessions
 Preparation for a job Interview  It’s time to practice and implement
 Resume formatting what you have learned.
 Understanding various job interview  Practice sessions for group discussions
rounds  Practicing job interview rounds

Soft Skills Training

20-30 Hrs Of Intensive Classroom Training Program
Develop a skilled workforce with our customizable soft skill training programs
Take advantage of every chance to practice your soft skills so that when important situations arise,
you will have the ability, the style, the focus, the advantage, and the emotions to affect other
people.
Customized Soft Skills Training – Onsite

e offer a practical and easy to use soft skills training modules which are flexible, cost-
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effective and easy to implement; with our configuration support you can have our
corporate training programs running in your organization instantly.
We have offered practical soft skills training to individuals keen to excel in workplace.
Today, we are one of the most comprehensive corporate training company delivering soft
skills, customer service, team and personal development programs to individuals, business houses,
Government agencies worldwide.
In the current scenario of global competition, organizations have realized the role of ‘soft skills
training’ in development and growth of their business. To enhance professionalism among
employees and represent the brand effectively in the market, ‘soft skills training’ has been identified
as the key factor. Today, most of the organizations have identified ‘soft skills training’ and integrated
the same while imparting training to their employees which in turn generates a higher degree of
loyalty and employee retention.
Training in the areas such as Communication skills, Email etiquette, telephone etiquette, listening
skills transform the employees and inculcate an attitude that is required to represent the
organization to the global business world. We focus on training and development with a holistic
approach and customizes training programs as per our client’s requirement.

Communication Skills Training Program

 Trickle down communication skills throughout the organization and positively impact
everyone involved.
 The purpose of communication is to get the message across to others clearly and
unambiguously.
Communication Skills Course – Corporate Training
ood communication skill has become the most important factor for growth in the corporate
G world. An increasing number of companies in today’s business world is making it mandatory

for employees to undergo communication skills training, as it is directly proportional to
productivity. An effective communication skills training programme helps to improve
employee relations and encourages a cordial working environment.
The workplace Communication Skills training module is empowered to teach the essential
communication skills that will bring success in both the workplace and at home. The primary aim of
this corporate training course is to enable your employees with an understanding of the impact that
their communication skills can have on your clients. The contents of this communication skills training
program would help your employees to explore the different ways in which they can succeed to put
across their point clearly and effectively.
Our communication skills training program for corporate consist of Questionnaires and Surveys with
comprehensive Interpretive Notes, Process Guides and Checklists and Articles. The key concept

behind our Communication Skills program is to be understood; whether the communication is face
to face, over the telephone, or by video conference the challenge is always to be clear on the
response you want from others and to influence in such a way to obtain that response.
Our Communication Skills Training program is well structured and can be further customized with
this objective in mind providing valuable insights, knowledge, skills and processes to enable poor or
average communicators to become excellent communicators and make a change in their personality.
A Broad Outline of Our Communication Skills Training Program (Soft Skills Training Category)
 How Do We Communicate And The Factors That Affect Communication.
 Understanding Communication Barriers.
 Para verbal Communication Skills – The Truth and the Tone.
 What Does Your Body Language Communicate?
 How to Speak Like a Star?
 Understanding Active Listening and Sending Good Signals.
 Asking Open, Closed and Probing Questions.
 Art of Sharing Ideas and Perspectives.
 Establishing a Common Ground for Communication.
 The Strength of Empathy in Communication.
Communication skills training program is a great way to get started, enlightening your employees
with effective communication strategies.
The Communication skills training program will help your employees understand the different levels
of communication and how to make the most of each of them. These training program will provide a
great benefit for your organization trickling down throughout and positively impact everyone
involved.

Business Etiquette Training
Comprehend the ideas of business etiquette and figure out how to apply business etiquette rules in
a wide assortment for common business situations.
I'm not shy about heated debate or passionate discourse, but when people get crazy or rude, that's
a buzz kill. There's got to be a better code of conduct, some basic etiquette. - Mos Def
Business Etiquette Course – Corporate Training
his Business etiquette course looks at the nuts and bolts, in particular to be thoughtful of
T others, dress/appearance, the work environment versus social circumstances, conferences

and meetings, appropriate presentations and ‘the handshake’, conversational skills, mastering
small talks, social contrasts influencing worldwide business opportunities, managing
intrusions, and following legitimate business email and telephone etiquette.
Have you ever been in a circumstance where:
 You met somebody essential and had no clue what to say or do?
 You spilled soup all over yourself at an essential business occasion?
 You appeared at an imperative meeting under or overdressed?

 Let’s face it honestly: all had those humiliating decorum indiscretions.

Our Business Etiquette training program will help the participants look and sound their best
regardless of what the circumstance. This business etiquette course clarifies the practices and
unwritten “standards” of business decorum that all workers ought to comprehend and follow at work
and in outdoor business settings. It portrays the etiquette conventions and practices that
representatives can use to encourage working relationships, improve business dealings, decrease
stretch and build efficiency in business dealings.
This business etiquette program is intended for individuals recently joining or as of late coming back
to the workforce. It covers working environment desires and worthy practices: suitable business
dress and preparing, verbal correspondence, phone skills, time management, and general proficient
deportment. This business etiquette training module can without much of a stretch be changed in
accordance with your organization’s particular difficulties and arrangements. It is additionally well
suited for companies those face inappropriate behaviour of employees, why not correct them rather
than firing them.
A Broad Outline Of Our Business Etiquette Training Program For Corporate:
 Module One: Understanding Etiquette 1. The Three-Step Process

1. What defines etiquette? 2. The Four Levels of Conversation
2. The Importance of Business Etiquette  Module Four: The Dining in Style
 Module Two: Networking for Success 1. Understanding Your Place Setting
1. Making an Effective Introduction 2. Utilizing Your Napkin
2. Making a Great First Impression 3. Eating Your Meal
3. Minimizing Nervousness 4. Tight spots and Possible Solutions
4. Utilizing Business Cards Effectively  Module Five: Eating Out
5. Recalling Names 1. Requesting in a Restaurant
 Module Three: The Meet and Greet 2. About Alcoholic Beverages

3. Paying the Bill  Module Ten: International Etiquette

4. Tipping 1. General Rules
 Module Six: Business Email Etiquette 2. Essential Points
1. Tending to Your Message 3. Readiness Tips
2. Linguistic use and Acronyms  Figure out how to make an enduring
3. Main 5 Technology Tips positive impression?
 Module Seven: Telephone Etiquette  Shine your relational abilities so you
1. Building up an Appropriate Greeting can land that fantasy marketing deal.
2. Managing Voicemail  Utilize the Internet to create
3. Mobile phone Do’s and Don’ts connections?
 Module Eight: The Written Letter  Figure out how to viably convey
1. Cards to say thanks utilizing the phone?
2. Formal Letters  Dress professionally for each event?
3. Casual Letters  Dine professionally in a business
 Module Nine: Dressing for Success domain?
1. The Meaning of Colours  Appear with a shine to assemble
2. Deciphering Common Dress Codes connections online and in individual?
3. Choosing What to Wear
If you agree with any one of these questions, then Business Etiquette Essentials is the course you
need to take. In this carefully designed Business etiquette you will learn all that you have to know to
appear polished and professional. You will construct better and more enduring connections. What’s
more you will feel more sure than you ever before, regardless of what the business setting. This
business etiquette course will give you the apparatuses to take your business to the next level.

Assertiveness and Self Confidence Training

Un-Hook Yourself from the Learned Behaviours of the Past.
Never Feel Bad For Being Assertive, Speaking Your Mind With Confidence Because Others See It As
A Good Solid Display Of Self-Esteem.
Assertiveness and Self-confidence – Corporate Training

elf-confidence and assertiveness are the skills sets that are essential for success in the
S corporate world. If you don’t value your skills and if you don’t know how to express your
confidence while communicating, your life could be very difficult in the competitive corporate
world. The assertiveness and self-confidence corporate training program for your employees
would provide a window of opportunities and benefit your employees in their professional and
personal lives to improve their productivity.
This corporate training program designed by MyVersity International will give your participants an
understanding of what assertiveness and self-confidence each actually mean and how to develop
these skill sets to be successful and productive in their day-to-day lives. This program will finally help
the participants to develop a positive approach towards their daily tasks and enhance productivity.
Self-confidence plays an important role in our everyday lives. Being confident allows us to set and
reach our goals. It provides stability when we are faced with a challenge; it gives us that push that
helps us overcome difficulties. Self-confidence is necessary in our personal and professional lives, as
without it one would not be successful in either. It gives us the ability to stand up to face our
challenges and to pick ourselves up when we fall.
An assertive person is confident and direct in dealing with others. Assertive communications promote
fairness and equality in human interactions, based on a positive sense of respect for self and others.

It is the direct communication of a person’s needs, wants, and opinions without punishing,
threatening, or putting down another person.
Assertive behaviour includes the ability to stand up for a person’s legitimate rights – without violating
the rights of others or being overly fearful in the process. A skill that can be learned, assertive
behaviour is situational specific; meaning different types of assertive behaviour can be used in
different situations.
Assertive behaviour involves three categories of skills; self-affirmation, expressing positive feelings,
and expressing negative feelings. Each will be explored during this soft skills training program.
Research has consistently demonstrated that when clear goals are associated with learning, the
learning occurs more easily and rapidly.
By the end of this soft skills training program, the participants should be able be able to:
 Define Assertiveness And Self-Confidence, And List The Four Styles Of Communication.
 Describe The Types Of Negative Thinking, And How One Can Overcome Negative Thoughts.
 Explain The Difference Between Listening And Hearing, And Understand The Importance Of
Body Language And Questioning Skills In Communication.
 Define the Importance of Goal Setting, And Practice Setting SMART Goals for Assertive
Behaviour.
 Utilize Methodologies For Understanding Your Worth — And The Use Of Positive Self-Talk.
 List Reasons Why a Pleasing Appearance and Body Language Are Critical For Creating A Strong
First Impression.
 Practice Sending Positive Communications Phrased As “I-Messages”.
 Use The STAR Model To Make A Case During A Presentation Challenge.
 Display Rapport-Building Skills through Assertive Methods of Expressing Disagreement and
Consensus-Building Techniques.
 Practice Strategies for Gaining Positive Outcomes in Difficult Interpersonal Situations.

Presentation Skills Training

The essential presentation skills that will make speaking in public less scary and more enjoyable.
“There is no such thing as presentation talent, it is called Presentation Skills”
Presentation Skills Course – Corporate Training

n an organization individuals need to give effective presentations. The main purpose as a
I
presenter is to deliver a message or content which creates an impact on the audience. Presenting
is all about having an impact! The audience has to understand the message and stick to it. This
presentation skills training module addresses this concept using the latest trends in presentation
design and delivery.
Our trainers have found that public speaking is the number one fear amongst most people, the fear
similar to outranking flying, snakes, insects, and even death. It is also one of the skills that can make
or break a person’s career, lose a client or even break the deal. This presentation skills training
program will help your employees’ participants with a strong set of skills that will complement their
current presentation skill set.
The Presentation Skills training program will teach your employees the essential presentation skills
that will make speaking in public less scary and more enjoyable. This corporate training program for
presentation skills includes topics that would help participants with using various visual aids and
engaging their audience with the key highlights of their presentation.
This training module for corporates covers all of the above areas by using a variety of interactive and
practical exercises which prepare the participants for their ultimate presentation.

This presentation skills training module focuses on the following components with latest practices in
presentation skills especially in business and academic environments. A broad outline of the training
program is given below:
A Broad Outline of Our Presentation Skills Training Program For Corporates:
 Creating the presentation with the respective audience in mind.

 Choosing the basic and advanced delivery Methods
 Verbal & Nonverbal Communication Skills
 Overcoming Nervousness while presenting
 Creating Compelling PowerPoint Presentations, design vs content
 Making an engaging story that the audience will remember
 Becoming a communicator rather than acting only as a presenter
 Keeping the audience out of boredom
 How to handle difficult questions from the audience
 Making your presentation viral so that your audience will spread your message through word
of mouth.
 Learning the art of storytelling
 Illustrating the content to register in the mind.
 Handling nerves with tough questions from the audience.
 Emphatically answering the audience.
 Summarising and closing notes.
Give Your Organization And Your Employees The Edge In Presenting Over Your Competitors:
The Presentation Skills training program will teach your employees the essential presentation skills
that will make speaking in public less scary and more enjoyable. This corporate training program for
presentation skills includes topics that would help participants with using various visual aids and
engaging their audience with the key highlights of their presentation.

Email Etiquette Training

Remove confusion & increase professionalism with your emails
E-mail is the most important business tool in today’s business world – make sure you’re using it correctly
Email Etiquette – Corporate Training

mail is something you use every day, probably without applying too many brain resources you
E would agree to it, don’t you? It’s the fastest and the most important communication tool on
the Earth. Emails help you have instant discussions, send quotations, provide customer service,
crack business deals and much more. It lets you connect on all corners of the globe with a click.
But watch out! You may be sending the wrong message without even knowing about it!
You may like it or not, the way you write your email messages is a straight reflection of your
professional image. And without saying that means you can’t afford to jeopardize your reputation by
sending messages that are misunderstood. So do not risk yours and your company’s reputation by
making those email blunders. You know how to write emails, it’s no more rocket science, out Email
Etiquette training program will take you a step further ensuring that you are sending the right
message always.
A recent study reflected that over 50% of businesses still do not offer any sort of E-mail Etiquette
Training to their employees. Many employees, customer service representatives and business

owners themselves seem lost when it comes to business e-mail etiquette and proper practices to be
followed while emailing.
Your employees need to brush up on these issues so that they can communicate with courtesy and
clarity. This makes everyone’s job easier!
In business, on or off-line, impressions are everything. Think about it… off-line you notice what
people wear, how they present themselves, the quality of their business cards etc.
The very same applies online. As an example, if you e-mail in one liners, do not spell check your email,
do not use proper sentence structure or lack basic grammar rules, how do you think that reflects on
you and your business? Not good, right?
What kind of impression do you set on your clients and customers, when you write those shady
emails? E-mail Etiquette isn’t brain surgery. E-mail Etiquette is simply a set of basic skills that we all
need to be aware of and practice to make sure your business thrives both off and online.
Remove confusion, miscommunication, and uncertainty, while increasing professionalism with your
emails – we’ll show you how!
Have you ever sent an e-mail message and instantly regretted it later?
Or maybe you’ve looked back and reread the email you wrote, only to discover that it could easily be
misunderstood?
Have you ever got tangled in the lengthy email threads, whereas you could have passed your message
with a single email?
Well! You’re not singled out. You can’t leave clarity in your messages to a chance of being
understood.. You certainly need our E-mail Etiquette workshop. This easy to learn soft skills training
program covers all aspects to ensure that your message just says what you intended to.

By The End of This Time Management Course from Our Soft Skills Participants Will Be Able To:
 How To Make The Best Use Of Emails  Master The Inbox Using Some Core
 Email Structures To Achieve Clarity And Principles And Email Functions
Successful Communication  Attaching Files To An E-Mail Vs Web
 To Write For The Reader – Effective Links
Subject Lines  Email Policies – Forwards, Viruses,
 Email Effectiveness – Managing Disclaimers
Recipients And Messages  When Sending An E-Mail Is Necessary
 Perfect Grammar Because It Matters And Appropriate – And When It Isn’t
 Format Messages For Readability  How To Avoid Grammar And Spelling
 Learn To Write Professionally And Mistakes In Your E-Mails
Brand Broadcast Emails  How To Write Effective Subject Lines
 Learn To Avoid Senders Regret By Proof  Who Should Be Included On An E-Mail
Reading  And Much More!
 Understand ‘Netiquette’

Customer Service Skills Training
Make sure your customer service team is skilled, empathetic & engaged
No matter how great your product is or how talented your staff is, one of the things that customers
are most likely to remember is the direct interaction they have with your company.
Customer Service Skills – Corporate Training
Today how your organization delivers your products and services are as important as what they are.
Competing goods and services don’t differ greatly from each other, so customers will choose where
to shop based on the customer service they get. Before they consider spending any money,
customers will already know whether they trust you and like you. They will have judged what you
look like, what you sound like and how responsive you are.
The only way to create customer satisfaction is to under promise and over deliver. It is the internal
customers of an organisation that strive to provide satisfaction to their external customers.
In order to achieve this, you need to have certain insights about your staff:

 Is Your Staff Skilled Enough To Understand Customer Service Matters To Fulfil Organisational
Needs?
 Do They Turn Complaints into Opportunities?
 Do They Match And Fulfil The Needs Of Their Customers To Generate Satisfaction?
 Can They Communicate and Listen Effectively to Decode the Customer’s Requirements?
To many companies offering customer service training is one of the most challenging and neglected
areas of management, including those with modern call-centres. For customers the quality of
customer service determines whether to make the purchase, and particularly whether to continue
as a customer.
Think for an instance how you yourself react as a customer. You can perhaps think of a situation when
bad customer service or an unhappy services with a call-centre has forced you to leave a service
provider, even if the quality and value of the product or service itself is very good and satisfactory.
Our customer service training for the corporate training bucket would enable your employees to
retain customers by providing excellent customer service, produces many positive benefits for your
company aside from the regular revenue and profit results.
Our customer service skills training program is targeted to those professionals who want to make an
astronomical contribution to their organisation by creating repeat buyers through their customer
service skills.
By the end of this soft skills training program for customer service skills, the participants should be
able be able to:
 Understand What Are Customers And  In-Person Customer Service

Customer Service  Delivering Customer Service Over The
 Establish A Positive Attitude – Phone
Appearance, Power Smile, Staying  Providing Electronic Customer Service
Energized  Recovering Difficult Customers
 Identifying Address Customer Needs  Improve Customer Service Interactions
 Generate Return Business  Allow Customers To Provide Feedback
 Turning Difficult Customers Around  Act On The Negative Feedback

Time Management Skills Training

Change the Way You Use Your Time
Personal time management skills are important for professional success and create a greater impact
to them and their organization.
Time Management Course – Corporate Training

e always think that there is never sufficient time in the day. As we all get the same 1440
W
minutes in a day, have you ever wondered, why some people tend to achieve far more
than others? You guessed it right! They follow good time management skills and
techniques.
Have you ever noticed that some individuals seem to have plenty of time to do every
possible thing that they want to, whereas some people are always busy from assignment to
assignment, and never reach to finish any of them?
Do you thing that the former have less tasks to do? You are wrong, it’s all about managing your time
efficiently or in other words they are observing good time management techniques.
Managing your time is not rocket science but a easy concept to follow, but many find it hard to follow.
It just requires a small investment of your time initially to get yourself in the right order of the ever
ticking clock. If you start follow time management skills, wilt very little tweaks your entire day, and
indeed your weeks and months get streamlined with a lot of time on your side to do everything you
always wanted.

Everybody has to manage their time to some extent whether it be at home or at work – or both. The
sequence in which one performs tasks on an everyday basis has a profound effect on how much they
get out of their life. Most people have the capacity to manage their time better, and doing so makes
their working more productive and fulfilling.
This time management course teaches how one can improve their use of time. This soft skills module
begins by examining how participants currently manage their time, and looks at areas that need
improvement.
There is a saying “Even a world leader only has 24 hrs in a day!” Everyone wants to make the best
use of their time, but have limitations. Every individual has a different personality from the other.
This Time management skills training teaches two basic ideas: one is to work efficiently – Second is
to see that you have all the systems in place so that things go smoothly, making the best use of the
resources available.
Our Time Management Skills Training Focuses On The Following Key Aspects:
 Understand what The Difference between Urgent and Important is.

 How Different People Look At Time And What Are The Mental Techniques Can One Use To
Increase Your Productivity.
 What Stops You From Starting A Task And How Can You Overcome It?
 Dealing With Procrastination.
 Setting Goals Systematically To Maximize Productivity.
 The Best Way to Plan Meetings to Make the Best Use of Time.
 The Power Of Saying ‘NO’ – Dealing With Interruptions Politely And Staying In Control Of Time.
 By The End Of This Time Management Course From Our Soft Skills Library, Participants Will
Be Able To:
 Control Their Thoughts With The Right Attitude So That They Maximize Their Time Efficiency.
 Manage Their Goals Efficiently.
 Organize Their Life Efficiently And Free Their Minds Of Less Important Tasks.
 Respond To An Interruption Confidently And Get Maximum Results.
 Say No And To Love It.
 The Power Of Saying ‘NO’ – Dealing With Interruptions Politely And Staying In Control Of Time.

Stress Management Training

Unlock Stress and Enhance Your Performance at Work
"In a year you'll barely remember why you felt so stressed, so why stress about it now?"
Stress Management Training – Corporate Training
oday, we live in a world full of demands, personally and professionally. With the increasing
T demands, meeting deadlines, increasing productivity, achieving targets, facing competition,

our lives have become nothing but more complex. With so much to accomplish keeping in mind
our time constraints, stress is inevitable. The only way to handle a stressful day is to learn how
to manage it, this is possible only by acquiring skills on how to handle stress. This soft skills
course on stress management touches on various key aspects such as identifying stress and its
causes, approach to stress and dealing with it calmly, changing your attitude and outlook, techniques
to overcome stress and working with a positive mind set.
Every one of us is under stress and pressure of some kind for most of our working day and our home
life. If we see stress as a challenge or an opportunity is usually very stimulating and perceived as a
good thing.
However when things are getting piled up and when we don’t have enough time to pass through
everything around, it builds pressure and the same pressure could lead to anxiety and depression

further making us sick. Being able to manage pressure and stress effectively can change the energy
at work for many people.
 Every organization has pressure – foreseen and unforeseen.

 Every individual has pressure – foreseen and unforeseen.
Pretty much all of us need some kind of stress to keep us positive: submission deadlines, increased
work responsibilities, sales pressure etc. You could say this is positive stress. Stress that can make us
feel anxious and bow down under the pressure, that might be called ‘bad’ stress, could also include:
submission deadlines, increased work responsibilities, sales pressure etc. That’s the thing about
stress – it’s different for everyone.
But if your company follows a stress management training program regularly, it would be hugely
beneficial for the employees to have some form of stress management techniques so they can learn
to deal with the work pressure more effectively.
Our Stress Management in the Workplace training program provide stress management tools that
are unmatched in the measured results they will produce for you and your organization.
By the end of this soft skills training program, the participants should be able be able to:
 Understand the causes and dangers of  Mastering the choice and change
stress challenge
 Navigate from negativity  Reduced stress through improved
 Maintain productivity at its optimum organization
level  Saving time and reducing stress with
 Manage time effectively improved listening
 Deal with every situation practically,  How to reduce stress in others
logically and positively  How to create important time just for
 Controlling information overload you
 The tool for staying calm and in focus  More stability & happiness from areas
despite uncertainty you can control
 Avoiding the “As Soon As Trap”

Best Personality Development Course

 You are your own brand.
 Protect it.
 Live It.
Personality Development Course / Training
Y
ou have all the skills and academic knowledge to succeed in your career, but struggle changes
how others see you, very lame and unimpressive. You lack confidence, assertiveness and have
poor communication skills and body language. Now the real question is can you really
overcome this barrier and develop your personality, yes you can. Our personality development
course is carefully designed keeping in mind the struggle faced by individuals to create a mark in the
work and social environment. This personality development training would help you enhance your
communication skills, characteristics, strengths and skills as an individual.
We don’t call this personality development training, we call it PERSONAL BRANDING. This Personality
development training prepares you to define how others see you socially. You are your brand, so
protect it. Live it.
 Grow your Self-Confidence

 Create a strong personal branding
 Improve your communication skills
 Look strong on Social media

Course Module
 Developing Self-Confidence  Starting and ending emails

 The importance of appearance  Basic netiquette
 The role of body language  Mobile phone etiquette
 Making an impression that counts  Phrasing & Tone of voice
 Meeting and Greeting  Use of slang terms
 Hand shake basics  Video calls & Conferencing
 Communication Skills Training  Planning a video call
 Four styles of communication  WhatsApp vs Skype Calls vs Hangout
 Listening & Hearing – aren’t the same  Connecting with multiple people
thing.  Personal vs Virtual meeting
 Asking questions  Dress Code
 Body language that speaks – (Non-  Dressing the part
verbal)  Playing with colours
 Creating a positive self-talk  Formal vs. Causal dressing
 Steps to Personal Branding  Wrapping up the course
 Using the I message  Re-visit the Personality development
 How vs what you say course
 Identifying your worth  Case-studies
 Addressing your strength &  Participate in Roleplays
weaknesses  Interaction & networking time
 Setting Goals
 The one minute rule
 The five-minute rule
 How to simplify life
 Presentation Skills
 Facing the audience
 Structuring the presentation
 Handling stage fear & nervousness
 Posture & Body language basics
 Managing your social media (Linked In,
Facebook, WhatsApp & Twitter)
 How do I look socially?
 Good Social score
 My posts and their impact
 Addiction to social media
 Email & Telephone Etiquette
 Drafting good emails


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HANDBOOK OF DISCIPLINES

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Grammar usage in sentences.

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Advanced English Speaking Course - L3

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