Assessment Cover Sheet:

Student details
Student name:Rukshana Maharjan
Student ID:GT07698
Assessment details
Unit of competency: BSBWOR502 – Lead and Manage Team Effectiveness
Assessment task: Knowledge Questions
Date of submission: 05/07/2022
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original and has not been copied or taken from another source except where this work has been correctly
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produce if the original is lost.
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flexible assessment of this student, and I have provided appropriate accepted my result as above for this
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assessment integrity checks rights.
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Signature:...........................................
Signature:...Rukshana
Maharjan..............................
Date:........................................

Date:......05/07/2022...................................
 Part 1: Establish team performance plan
Task 1

Briefing Document

Company Overview
BiZops offers a wide selection of high-end branded goods with 150 retail,
online and phone selling locations around Australia. BiZops is known for its
own reputation through out the nation and provides high quality goods and
services. BiZops uses economically strategic practices.

Purpose
This note aims to outline BizOps' understanding of the team's mission,
responsibilities, and accountability in connection to the goals, plans, and
objectives of the organisation.

Organizational goals and objectives

BiZops main goals and objectives are:
 Maintain yearly benefit levels of 15% of income for all goods and
services, as decided close to the end of the fiscal year.
 Launch competitively superior, on-time, and within budget consumer
products that are of the highest quality.
 Plan orientation training before the start of work to get new hires ready to
be knowledgeable, cooperative, and motivated.
 Provide all BizOps staff the financial, material, human, and time
resources they need to take part in a yearly program for professional
development.

Team Purpose
 To reduce travel time and expenses by coordinating to all stores through
phone and internet.
 Boost the quantity and quality of multi-skilled retail product workers as
well as the after-sale product assistance.
  maintaining and increasing sales capacity by the hiring of additional
personnel when open positions arise.
 to spread brand awareness and to assist with transportation.

Roles and responsibilities

 Establish outlet-by-outlet sales methods that support the overall sales
strategy after reviewing the sales budgets.
 Get extra resources, such as delivery trucks and video conferencing
equipment.
 Keep the workforce as full as possible by immediately filling openings.

Accountabilities
 Creating a presentation to define the desired goals, results, and KPI for
staff.
 Take feedbacks from the staff.
 Provide staff a formal performance evaluation.
 It is essential to maintain track of employee input and to respond to any
worries or concerns as quickly as possible.

Task 2
Performance Plan
The optimal approach combines planned and coordinated face-to-face
meetings with journal entries once every three months, followed by half-
yearly surveys and a comprehensive audit near the end of the year. Eliminate
the chance of discussing pay as well. Hold off till later since an employee
should have the opportunity to submit a review of their performance.
While conducting a performance review, the following points need to be
followed:
 Provide a formal and written performance review to the staff.
 Make sure you have concrete examples to support any positives and
negatives.
 Keep track of any remarks or comments made by employees, and
ensure that the most recent version is recorded.
  Hold a meeting to audit the written presentation within 48 hours
following the review.
Regularly analyse performance indicators and build a strategy for business
plan, you will observe the KPIs are likely remail in alignment with shifting
business requirements.
Performance evaluation is a formal or typical approach for assessing an
individual's capacity for the task they do, how they perform, and how their
actions relate to their obligations at home or at work. In particular,
performance reviews are a good way to give employees feedback.

Task 3
Strategies
The strategies to support team members to meet their KPIs are:
 Recognize strong performers to inspire other team members and
ultimately help them finish their assigned tasks.
 Provide them a comfortable workplace so they may focus their full
attention on their work. Provide chances for personal growth.
 Set specific goals.
 Provide training to staff from expert-led training on the documentation
process.
 Provide instruction to improve communication abilities.

Part 2: Develop and facilitate team cohesion

Task 4:

a. Strategies
In order to make sure that team members participate in the operational,
planning, and decision-making parts of their work:
 Setting targets and goals for workers based on their knowledge and
capabilities.
 Continually monitoring on how employees are doing in their
departments may help them succeed.
  Offering encouraging incentives to employees to encourage them
to express their thoughts and opinions.

Goal of the policy:

 To outline the actions that will be taken in response to a BizOps
activity.
 Determine whether this policy forbids any particular actions.
 The management directs to the staff.
 Promote cooperation among team members.

Policy Scope:
It covers all workers, including those involved in recruitment,
advancements, training, and execution assessment. It also covers
all workers and organisations connected to business operations.

Procedures:
 In order to complete the complaint form and lead the underlying
claim, the HR director should be able to help. Thus, a report should
be made if the aforementioned policy is violated.
 The staff should receive the training as required.
 If your privacy has been invaded, you should get as near to the
breach as you reasonably can,
 Employees who accomplish their goals will receive rewards.

Leadership techniques:
 To enhance both individual and group performance, team leaders
should follow to the three motivators i.e, effort, performance, and
outcome. When motivation is high, the team leader should
establish a tight connection between effort and performance.
 Team leader should provide ongoing and effective feedback to the
team members. Some techniques for giving feedback to team
members include being attentive, giving feedback at the
appropriate time and place, giving behavior-focused input, and
giving specific feedback.
  Feedback should be both positive and constructive so that team
members' motivation and focus can be increased.

Part 3: Facilitate Teamwork

Task 5
a. Strategies
 Engage staff members in planning and goal-setting processes.
Invite people to participate in the decision-making process by
seeking out their opinions, information, and thoughts.
 Provide staff the opportunity to lead during some of the meetings
they attend.
 Encourage team accountability inside the organisation to help the
team function well. Organizations should follow the 3 principles
while designing team accountability procedures: focus, impact, and
consequences.

b. Procedures
 SWOT analysis: Examining the project's strengths, weaknesses,
opportunities, and threats will help us stay ahead of the
competition. A careful analysis of each factor will enable us to
solve issues quickly.
 In order to find areas for improvement, provide appropriate
feedback and put quality control procedures in place.
 Risk analysis should be carried out to determine the risks present in
each team member's performance.
 Meetings should be held every two weeks because they are an
effective communication tool. Team leaders should encourage
open communication among team members so that everyone is
able to express their concerns.

c. Implementation and monitoring plan

Objective Target Target Date Progress
To ensure that Ensure that Ongoing Every staff is
team members take team members following the rules
responsibility and are following and regulations
assist others to to the rules and
 perform their tasks regulations
Every staff 10/07/2022 Staff have registered
should attend for the training
the training
Sales target 10/12/2022 30% target have
should be set been made
every 2 weeks
Encourage and Ongoing Every staff are
promote staff motivated to
to increase perform better
efficiency

d. Leadership techniques
 A leader should be enthusiastic about their work. In order for other
employees to adopt a higher degree of drive and passion for the
project, he or she must be really enthusiastic about it.
 A leader needs to be able to relate to, comprehend, and
communicate with the team. By asking questions, paying attention,
and genuinely connecting with the team members, he or she should
be aware of their thoughts and feelings.
 Engage staff members in planning and goal-setting processes. Seek
out their opinions, information, and insights, and ask them to
participate in the decision-making process.

Part 4: Liase with Stakeholders

Task 6
a. Communication Plan
Strategies of Stakehold Method of Frequency of Resourc Person
communicat ers to communicat Communicat es responsi
ion address ion ion ble
Communicat Senior Meeting Monthly Reports Retail
ing the Manageme Outlet
business’s nt Manager
overall
development
Discussing Retail Team Monthly Reports Business
about the Outlet Meeting and operation
problems and Manager feedbac Manger
general ks
operations of
the store
Analyzing Retail Team Quarterly Reports Sales
methods for Outlet Meeting and of sales Manager
meeting sales Manager email KPIs
KPIs and
increasing
sales
Product Retail Team Quarterly Product Retail
promotion Outlet Meeting catalogu Outlet
and customer Manager e, Manager
feedback feedbac
k form

b. Strategies to facilitate a two-way flow of information on team

performance issues between team and senior management
 Establish an open door policy to make it simple for employees to
share information.
 Create a supportive environment for the team so that everyone
feels cared for.
 Team leaders should encourage open communication among team
members so that everyone is able to express their concerns in the
meetings that are held every 2 weeks.
 Making use of techniques and equipment to enhance
communication.

c. Strategies to support team members in identifying and resolving

work performance problems
 Regularly tracking the performance of colleagues in their
departments to determine the root of the issue.
 Provide ongoing, relevant, and encouraging feedback on
performance to help people feel more confident and committed to
attaining their goals.
 Take action if you see anything wrong with the team’s
performance.
 Assisting a colleague in determining the primary cause of a
performance issue and capturing all points of view.