Upendra Son Tirkey: Mail: in

Upendra Son Tirkey
Sampatchak ,Patna Gaya road ,Patna -800007

Contact: +91 9608777733/9334913995
Mail: [email protected]
In: Linkedin.com/in/upendra-son-tirkey-9a036a1b5
Objective Looking for a challenging career in Sales and Service which demands the best of
my professional ability in terms of, technical and analytical skills, and helps me in
broadening and enhancing my current skill and knowledge.
Professional Skills Diploma in Computer Application, Hardware and Networking Administration-2005.

Operating systems Win98, Win2000, Win XP 7 8 10 and Mac OS
Hardware skills (a+) Installing Operating System - win98 , XP , 7- 8 -10 and MAC.
 Assembling – Laptop & Desktop - Installing device drivers and software.
 Knowledge in Mobile Communication.

 Knowledge of working in SAP & CRM environment.
WORK HISTORY QC Executive in Reliance Retail Ltd. - Patna from Oct 2020 onwards.
RESPONSBLITIES  Responsible for applicable regulations, documentation (MIS), insurance,
packing, transport modalities of supplies.
 Responsible for inventory including all receipt and issue transactions.

Assure accuracy of all documentation. Account for inventory accuracy
through monthly cycle count and annual physical inventory.
 Develops and implements training, supervision and monitoring plan to

ensure that logistics policies and procedures are adhere to by staff
WORK HISTORY SBP Manager in RBS SERVICES (Reliance ResQ) – Patna from Nov 2017 to Oct 2020.
RESPONSBLITIES  Maintaining a positive empathetic and professional attitude towards
customers at all times, acknowledging and resolving customer
complaints.
 Helping with training and development, completing paperwork,

Personnel duties, monitor and help improve service quality.
 Control resources and utilize assets to achieve qualitative and

quantitative targets of revenues.
WORK HISTORY Team Leader in BMS (Reliance ResQ) – Ranchi July 15 to Oct 2017.
RESPONSBLITIES  Improve customer service experience, create engaged customers and
facilitate organic growth
 Take ownership of customer’s issues and follow problems through to

resolution.
 Oversee day-to-day operation, monitor team performance and report on

metrics and Motivate team members.
 Discover training needs and provide coaching, Suggest and organize

team building activities.
WORK HISTORY Customer Care Centre Executive (IT) in Reliance Digital-Ranchi from Feb 14 to July 2015.
RESPONSBLITIES  Handle customer complaints, provide appropriate solutions and
alternatives within the time limits; follow up to ensure resolution.
 Generate sales leads
 Build sustainable relationships and trust with customer accounts through

open and interactive communication
 Keep records of customer interactions, process customer accounts and

file documents
 Identify and assess customers’ needs to achieve satisfaction
 Follow communication procedures, guidelines and policies
 Take the extra mile to engage customers
WORK HISTORY Customer Support Engineer in Sysnet Global Technologies Pvt Ltd.-Ranchi from March
RESPONSBLITIES 13 to Feb 2014.
 Research and identify solutions to software and hardware issues.

 Diagnose and troubleshoot technical issues, including account setup and
network configuration.
 Ask customers targeted questions to quickly understand the root of the
problem Rack computer system issues through to resolution, within
agreed time limits.
EDUCATION Bachelor in Arts, SS Memorial College, Ranchi, Jharkhand, 2010
10+2, Ranchi College, Ranchi, Jharkhand, 2005
Matriculation, ST Joseph’s School, Kanke, Ranchi, Jharkhand 2001
Interest Traveling, listening music, enhance knowledge to be better than

yesterday.
Strength  Determined to learn with practical approach

 Good communication skills
 Believe in smart working
 Willing to work anywhere in India or abroad.
 Fast Learner
PERSONAL Father Name – Mr. Bigan Son Tirkey

DETAILS
Marital status - Married
Language Know - Hindi and English
Permanent Address – Vill : Kadma ,Post – Kanke
Beside of St. Mariya School , Dist – Ranchi (Jharkhand) – 834006
I, the undersigned, certify that to the best of knowledge and belief, this bio-data correctly describes
my qualification, my experience and my-self.
Date: Sign.
Place: (Upendra Son Tirkey )

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Upendra Son Tirkey

Sampatchak ,Patna Gaya road ,Patna -800007

Professional Skills Diploma in Computer Application, Hardware and Networking Administration-2005.

 Assembling – Laptop & Desktop - Installing device drivers and software.

 Knowledge in Mobile Communication.

 Responsible for inventory including all receipt and issue transactions.

 Develops and implements training, supervision and monitoring plan to

 Helping with training and development, completing paperwork,

 Control resources and utilize assets to achieve qualitative and

 Take ownership of customer’s issues and follow problems through to

 Oversee day-to-day operation, monitor team performance and report on

 Discover training needs and provide coaching, Suggest and organize

 Generate sales leads

 Build sustainable relationships and trust with customer accounts through

 Keep records of customer interactions, process customer accounts and

 Identify and assess customers’ needs to achieve satisfaction

 Follow communication procedures, guidelines and policies

 Take the extra mile to engage customers

 Research and identify solutions to software and hardware issues.

Interest Traveling, listening music, enhance knowledge to be better than

Strength  Determined to learn with practical approach

PERSONAL Father Name – Mr. Bigan Son Tirkey

Language Know - Hindi and English

Permanent Address – Vill : Kadma ,Post – Kanke

Beside of St. Mariya School , Dist – Ranchi (Jharkhand) – 834006

Place: (Upendra Son Tirkey )

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