Data Privacy and Protection Generator Hostels
Data Privacy and Protection Generator Hostels
Data Privacy and Protection Generator Hostels
Table of Contents
1. SCOPE .............................................................................................................................................. 4
2. PERSONAL DATA DEFINED .............................................................................................................. 4
3. RESPONSIBILITIES ............................................................................................................................ 4
3.1. Data Protection Officer ............................................................................................................................... 4
3.2. Generator Employees/Staff ...................................................................................................................... 4
4. GENERATOR HOSTELS PRIVACY NOTICE ......................................................................................... 4
4.1. Who Are We?................................................................................................................................................... 4
4.2. Who Does This Notice Apply To? ............................................................................................................ 4
4.3. When Do We Collect Personal Data? ..................................................................................................... 5
4.4. Why Do We Collect Personal Data?........................................................................................................ 5
4.5. What Personal Data Do We Collect? ...................................................................................................... 6
4.6. Disclosing Information to Third Parties .............................................................................................. 7
4.7. How Long Do We Keep Personal Data? ................................................................................................ 7
4.8. Keeping Our Data Up-to-Date .................................................................................................................. 8
4.9. Web Sites .......................................................................................................................................................... 8
4.10. Your Data, Your Rights ........................................................................................................................... 9
4.11. Sharing of Our Personal Data ........................................................................................................... 10
4.12. Data Security ........................................................................................................................................... 10
5. COMPLAINTS ................................................................................................................................. 11
6. CHANGES TO OUR PRIVACY POLICY .............................................................................................. 11
APPENDIX A: GENERATOR GROUP COMPANIES AND LOCATIONS ....................................................... 12
1. SCOPE
All data subjects whose personal data is collected, in line with the requirements of the GDPR.
3. RESPONSIBILITIES
3.1. Data Protection Officer
The Data Protection Officer is responsible for ensuring that this notice is made available to data
subjects prior to Generator Hostels collecting and processing their personal data.
3.2. Generator Employees/Staff
All Employees/Staff of Generator Hostels who interact with data subjects are responsible for
ensuring that this notice is drawn to the data subject’s attention and their consent to the
processing of their data is secured.
● When you post on social media about our business, we may use your contact details to
respond to any complaints or comments;
● Website user and guest data are collected for statistical purposes;
● To support this and our other legitimate interests our websites use third-party marketing
and analytical cookies. Similar technologies are included in our marketing emails, as
explained in our Cookie Notice;
● It is possible to reject or block cookies in your browser settings and to remove yourself from
our marketing emails by unsubscribing from them.
4.5. What Personal Data Do We Collect?
Generator processes and transfers Personal Data including, in some instances, Special Category
Personal Data relating to the following types of Natural Persons as follows:
4.5.1. Customers’ Personal Data
4.5.1.1. Booking-Related:
We need some information in order for us to confirm bookings; complete reservation or
welcome guests and visitors to one of our Hostels or other premises. This will usually consist of:
● Your name
● Telephone or mobile number – in case of an emergency
● Gender
● Nationality
● Date of Birth
● Identification data i.e. Passport, Driving License details
● In some instances, we request credit card details, including the three-digit code that
appears on the back of your credit card
● Date of arrival and departure
● Email address
Upon arrival we will require the same information from your fellow travellers, please ensure
they are all aware of this to ensure a quick and efficient check-in.
4.5.1.2. Credit Card Data
In order to guarantee reservations via all channels (telephone, website or smartphone
application, but not restricted to), we require a full 16-digit debit/credit card number, name on
the card, card type (we accept VISA, Mastercard or Maestro) and the expiry date.
Your debit/credit card details are only used to secure your booking and Generator Hostels Ltd
will only debit the account if you do not follow our cancellation procedure. Reservations that
are cancelled at least 24 hours prior to arrival are not charged for, whereas no shows or failing
to cancel in excess of 24 hours will incur a charge for the first night.
Generator Hostels Ltd indemnifies itself against all data use on and reservations made via third
party websites/agents. Please refer to their relevant privacy policy and terms and conditions.
4.5.2. Contacts Personal Data
Generator’s collects Suppliers, partners, contractors and contingent workers, prospective
clients, other business contacts, merchants accepting payments and other business contacts
personal data in the course of our business. Generator are committed to protecting these
individuals’ rights and freedoms as they relate to data privacy and protection through the
measures explained throughout this privacy notice.
4.5.3. Employee’s Personal Data
Generator Hostels Ltd respects employee privacy. Employees should refer to Generator’s
Employee Privacy Notice for details;
Customer Data: For 3 years or until such time as the purpose for which the data was collected is
no longer valid whichever is the shorter;
Contact Data: We retain contact data for the period where it is in our Legitimate Interest to
retain it to help us grow and improve our organisation. This includes Generator’s suppliers,
partners, contractors and contingent workers and prospective clients.
Where we process personal data on the basis of your consent, we will retain it for as long as
required for the specified purpose. We also keep your data
● For a period that allows us to fulfil our contract with you, provide services to you and
respond to your questions or complaints;
● For the period required by local law concerning keeping records;
● To allow us to uphold or protect contractual or legal rights; or
● Where it is in your or another party’s vital interests or our legitimate interests.
We may also be required to keep personal data in line with any statutory limitation periods and
for tax, legal or regulatory purposes.
4.8. Keeping Our Data Up-to-Date
As an accommodation and leisure provider, we have guests returning to our properties on a
regular basis. It is your duty to inform us if any of your personal information which we hold
about you needs to be updated. We may contact you at any time if you have booked
accommodation with us and we suspect we hold false information about you.
4.9. Web Sites
4.9.1. How We Use Cookies
When you use our websites, we aim to make your experience engaging. In order to do this, we
use cookies. Cookies are small text files which are sometimes downloaded on your computer or
mobile device when you first visit our website so that we can remember who you are.
Usually, cookies contain two pieces of information: a site name and unique user ID. Cookies
cannot be used alone to identify you, although they may be used to identify your IP address.
Cookies help us and/or third-party websites recognise your device the next time you visit and
may remember details such as your username and preferences, analyse how the website is
performing, or allow us to recommend content we believe is relevant to you.
Generally, cookies used on this website may perform the following functions:
4.9.2. Essential:
These temporary cookies only remain in the cookies folder of your browser until you leave our
website.
4.9.3. Performance:
These cookies are stored on your computer – they contain no personal information and are
used to improve performance and assist in navigation. They remain in the cookies folder of
your browser for longer than “Essential” cookies (dependent on your browser settings).
We use or allow third parties to serve cookies that fall into the categories above. We use
Google Analytics to help us monitor our website traffic, and cookies may also be served via
generatorhostels.com or any of our subsidiary domains, online surveys, and online publications.
We may also use third party cookies to help us with market research, revenue tracking,
improving site functionality and monitoring compliance with our Terms and Conditions and
Copyright Policy as stated in our Terms and Conditions.
By using our website, you agree that we can place these types of cookies on your device. We
may change ‘HOW WE USE COOKIES’ from time to time. It is your responsibility to check the
policy regularly. You will be deemed to have accepted any amendments to the policy if you
continue to make use of the website after a change to ‘HOW WE USE COOKIES’ has been made.
We have links to social networking websites (for example but not limited to: Facebook, Twitter,
LinkedIn) from Generator Hostels. These websites may place cookies on your computer. We do
not control how they use their cookies. We suggest you check their website to see how they
are using cookies.
For more information about cookies, visit www.aboutcookies.org which includes useful
information on cookies and how to block cookies using different types of browser. Please note
that by blocking or deleting cookies, you may not be able to take full advantage of our
websites.
4.9.4. Third Party Websites
Our website contains links to many other websites promoting their business and needs to our
guests. Generator Hostels indemnifies itself against all data use on and reservations made via
third party websites/agents. Please refer to their relevant privacy policy and terms and
conditions.
4.9.5. Google Analytics & Demographic Data
We use Google Analytics to collect information about visitor behaviour on our website. Google
Analytics stores information about what pages you visit, how long you are on the site, how you
got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages
of our site and is not tied to personally identifiable information. We therefore do not collect or
store your personal information (e.g. your name or address) so this information cannot be used
to identify who you are.
You can find out more about Google’s position on privacy as regards its analytics service
at http://www.google.co.uk/intl/en/analytics/privacyoverview.html
The tracking cookie also allows us to access aggregates demographic and audience data from
online behavioural advertising services. This information is only available to us at a group level,
with no personal or identifiable information contained within it. It is used only for us to
evaluate the effectiveness of the website and see how different groups of users use and
respond to the site, and in no way allow us to track people individually. You may opt out of this
tracking by disabling cookies within your browser.
4.9.6. Website Security
The Internet is not a secure medium. However, we have put in place various security
procedures, including firewalls that are used to block unauthorised traffic to our website.
4.10. Your Data, Your Rights
4.10.1. Your Rights
By submitting your information to us, you consent to the use of that information as set out in
this Privacy Policy. At any point while we are in possession of or processing your personal data,
you, the data subject, have the following rights:
● You have the right to object to certain types of processing such as direct marketing;
● You have the right to object to automated processing, including profiling;
● You have the right to request a copy of the information that we hold about you;
● You have the right to ask us to correct the data that we hold about you that is inaccurate or
incomplete;
● In certain circumstances you can ask for the data we hold about you to be erased from our
records;
● Where certain conditions apply you have the right to ask that we restrict the processing of
your personal data; and
● You may have the right to have the data we hold about you transferred to another
organisation.
● Right to judicial review: if Generator Hostels refuses your request under rights of access;
Note: we will always provide you with a reason as to why we have refused your rights request;
● You have the right to complain as outlined in Section 5 of this document;
Note: Rights requests will be forwarded on to a third party if one is involved in the processing of your
personal data.
4.11. Sharing of Our Personal Data
Your personal data will not be shared with, or provided to, any third party except in the
following situations:
● You consent; or
● data is necessary for provision of services – for example credit card details will be exchanged
with your bank for your booking to be confirmed (b) Generator Hostel’s is obliged to provide
the personal data on the basis of law or upon order by a public authority, or
● it is specifically allowed by applicable legal regulations.
5. COMPLAINTS
In the event that you wish to make a complaint about how your personal data is being processed by
Generator Hostels or third parties (as described in 4.6 Disclosing Information to Third Parties), or how
your complaint has been handled, you have the right to lodge a complaint directly with the supervisory
authority. In the first instance please raise that complaint with Generator Hostels’ Data Protection Officer
in the first instance.
Generator Hostels Group Data Protection Officer (DPO) can be contacted as follows:
Contact Name: The Data Protection Officer
Address line 1: Generator Hostels Ltd,
Address line 2: Venture House
Address line 3: 27-29 Glasshouse Street, London
Address line 4: W1B 5DF
Address line 5: United Kingdom
Email: [email protected]
If you remain unhappy with the handling of your case, then you have the right to contact the UK
Information Commissioner’s Office (ICO) as follows:
GENERATOR COPENHAGEN
Company name: Generator Hostel Copenhagen A/S
Address: Adelgade 5-7, 1304 Copenhagen, Denmark
Telephone number: +45 7877 5400
Email: [email protected]
Registry: registered in Denmark
Registered number: 32778097
Directors: Christopher Alm and Paul Slimming
VAT ID: DK 32778097
GENERATOR DUBLIN
Company name: Generator Properties Dublin Ltd
Address: Smithfield Square, Dublin 7. Ireland
Telephone number: +353 1 901 0222
Email: [email protected]
Registry: Registered in Ireland
Registered address: Registered in Ireland
Registered number: 480252
Directors: Audrey Harte and Paul Slimming
VAT ID: IE 9734900k
GENERATOR HAMBURG
Company name: Generator Hostel Hamburg GmbH
Address: Steintorplatz 3, 20099 Hamburg, Germany
Telephone number: +49 (0)40 226 35 8460
Fax: +49 (0)40 226 35 8451
Email: [email protected]
Registry: Amtsgericht Hamburg
Registered number: HRB 110518
Directors: Paul Slimming and Alex Bunea
VAT ID: DE 267 8330 80
GENERATOR LONDON
Company name: Generator Hostel London Ltd.
Address: MacNaughton House, Compton Place, London WC1H 9SD. UK
Telephone number: +44 (0)207 388 7666
Fax: +44 (0)207 388 7644
Email: [email protected]
Registry: Registered in England
Registered number: 2799205
Directors: Andre Guettouche, Paul Slimming and Alastair Thomann
VAT ID: GB 945 6083 04
GENERATOR MADRID
Company name: Generator Hostel Madrid Ltd.
Address: Calle de San Bernardo 2, Madrid, Spain, 28013
Telephone number: +34 9104 79800
Email: [email protected]
Registry: Registered in Spain
Registered number: A78484961
Directors: Elwin Meijvis and Paul Slimming
VAT ID: ES-A78484961
GENERATOR MIAMI
Company name: G 3120 Collins Operating Company LLC
Address: 3120 Collins Avenue, Miami Beach, Miami, USA, FL 33140
Telephone number: +1 786 496 5730
Email: [email protected]
Registry: Registered in USA
Registered number: 35-2631523
Directors: Paul Slimming
GENERATOR VENICE
Company name: Ghostell srl
Address: Fondamenta della croce 84-86, Isola della Giudecca, 30133 Venice, Italy
Telephone number: +39 (0)418778288
Email: [email protected]
Registry: registered in Italy
Registered number: VE-357882
Directors: Benedetta Cattuzzo, Fabio Moccia and Paul Slimming
VAT ID: IT 04013800273
GENERATOR ROME
Company name: Albergo Principe Amedeo srl
Address: Via Principe Amedeo, 257, 00185 Rome. Italy
Telephone number: +39 06 492330
Email: [email protected] or [email protected]
Registry: Camera di Commercia, Roma, Italia
Registered number: 04955750486
Directors: Benedetta Cattuzzo, Fabio Moccia and Paul Slimming
VAT ID: IT 04955750486
GENERATOR PARIS
Company name: Generator Hostels Paris Sas
Address: 9-11 Place du Colonel Fabien, 75010 Paris. France
Tel: +33 (0)1 70 98 84 00
Email: [email protected]
Registry: registered in France
Registered number: 2012 B15908
Directors: Sheila Isabelle, Paul Slimming and Philippe Pellan
VAT ID: FR 83753023084
GENERATOR STOCKHOLM
Company name: Generator Hostels Sweden AB
Address: Torsgatan 10, Stockholm, Sweden, 111 23
Tel: +46 (0)8 505 323 70
Email: [email protected]
Registry: registered in Sweden
Registered number: 559017-4404
Directors: Anne Oostindier, Alexander Bhatt and Paul Slimming
VAT ID: SE 559017440401