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    Tejkumar Service Now

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    tejkumar
    Tejkumar Kokkanti has over 2 years of experience implementing ServiceNow platforms. He has skills in ServiceNow modules including ITSM, business rules, workflows, and notifications. Tejkumar has a bachelor's degree in computer applications and technical skills in languages like C, Java, and databases like MySQL. He is seeking a position utilizing his ServiceNow experience and problem-solving abilities.

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    Tejkumar Service Now

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    tejkumar
    45 views3 pages
    Tejkumar Kokkanti has over 2 years of experience implementing ServiceNow platforms. He has skills in ServiceNow modules including ITSM, business rules, workflows, and notifications. Tejkumar has a bachelor's degree in computer applications and technical skills in languages like C, Java, and databases like MySQL. He is seeking a position utilizing his ServiceNow experience and problem-solving abilities.

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    Service now now

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    Tejkumar Kokkanti has over 2 years of experience implementing ServiceNow platforms. He has skills in ServiceNow modules including ITSM, business rules, workflows, and notifications. Tejkumar has a bachelor's degree in computer applications and technical skills in languages like C, Java, and databases like MySQL. He is seeking a position utilizing his ServiceNow experience and problem-solving abilities.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    45 views3 pages

    Tejkumar Service Now

    Uploaded by

    tejkumar
    Tejkumar Kokkanti has over 2 years of experience implementing ServiceNow platforms. He has skills in ServiceNow modules including ITSM, business rules, workflows, and notifications. Tejkumar has a bachelor's degree in computer applications and technical skills in languages like C, Java, and databases like MySQL. He is seeking a position utilizing his ServiceNow experience and problem-solving abilities.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    TEJKUMAR KOKKANTI

    Email:[email protected]
    Mobile: +918333030538

    A professional with 2.3 years of experience in service Now Implementation holding a


    responsible and challenging position in my current organization

     2.3 Years of experience in Service Now platforms a Developer/ Administrator.


     Experience in ITSM Modules and has a Basic Knowledge on ITOM Modules in DISCOVERY.
     Experience working in Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages,
    Access Control Lists, Import Sets, Update Sets, Workflows, Email Notifications etc.
     Comfortable with Client side and Server side Scripting, Workflows, Notifications, Catalog Items.
     Good knowledge and understanding of ITIL processes like Incident management, Change
    management, Service request management, Problem management, Release management,
    Knowledge management.
     Technical knowledge on ITSM modules as Incident Management, Change Management, Problem
    Management, SRM.
     Excellent problem solving skills, high analytical skills, good communication and interpersonal skills.
     Good on Knowledge Articles creation and Documentation

    EDUCATIONAL SUMMARY:
    2018: Bachelor of Computers Applications from SV University with an aggregate of 86%
    2015: Intermediate From Sri Siddhartha Junior College with an aggregate of 68%
    2013: SSC From Ratnam High School with an aggregate of 87%

    TECHNICAL SKILLS
     C,Java

     MY SQL

     HTML,CSS

     Service Now

    EXTRA CURRICULAR ACTIVITIES

     Participated as volunteer in LHMS Program as a part of NSS

     Completed the Certification in Nasscom foundation


    AWARDS
     Have received “Certificate of Appreciation” for dedication and abiding Contribution towards Best
    Team Work.
     Have received “Top performer Award” in the training period

    PROJECT DETAILS: Client- Cisco Systems

    Title : Cisco Systems


    Sector : Global Media and Telecom
    Duration : April 2019 – July 2021
    Designation : Project Engineer / Administration
    Team Size : 30
    Tools/Technology : Service Now

    Responsibilities:

     Configuring Data Sources, Import Sets, and Transform maps.


     Application UI Configuration for different modules (Incident, Problem, Change, and Service
    Request and other modules).
     Involved in gathering the Business Requirements and Interacted with the Helpdesk
    users,currentstate processes, tools to get a better view of the Business Processes and
    functionality to develop and configured
     Creating interactive Dashboards and home pages
     Creating requirements documentation.
     Involved in various Service Now. Customizations as per client's requirement.
     worked on reports, Dashboards, and home pages for the team
     Have a clear  knowledge of Bussiness Rules, client scripts, ACL, UI policy, and UI Actions,
    Email notifications
     Basics of Service now Integrations
     Maintaining SLA and Quick resolution for request/Incident and good feedback from
    Customer and Client
     Perform day to day administration of the Service-Now tool Maintain business services and
    configuration item relationships in Service-Now tool.
     Created Documents as a part of JIRA implementation.
     As a part of Testing Extensively worked on ATF.

    Declaration:
    I hereby declare that the above written particulars are best of my knowledge and belief

    Place:

    Date:

    TEJKUMAR KOKKANTI

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