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    Unit 1 Communication Skills

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    Maya
    Communication is the sharing of information between individuals to reach a common understanding. It is important for all relationships and allows people to express thoughts, feelings, and ideas. Effective communication requires speaking, writing, listening, and reading skills. Communication has several elements including speaking/writing to give information and reading/listening to receive information. Perspectives like fixed ideas can affect communication, as can barriers such as language differences, visual perceptions, past experiences, prejudices, feelings, environment, personal factors, and cultural differences. Effective communication follows principles like being clear, concise, correct, coherent, complete, and courteous.

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    Unit 1 Communication Skills

    Uploaded by

    Maya
    29 views3 pages
    Communication is the sharing of information between individuals to reach a common understanding. It is important for all relationships and allows people to express thoughts, feelings, and ideas. Effective communication requires speaking, writing, listening, and reading skills. Communication has several elements including speaking/writing to give information and reading/listening to receive information. Perspectives like fixed ideas can affect communication, as can barriers such as language differences, visual perceptions, past experiences, prejudices, feelings, environment, personal factors, and cultural differences. Effective communication follows principles like being clear, concise, correct, coherent, complete, and courteous.

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    Communication is the sharing of information between individuals to reach a common understanding. It is important for all relationships and allows people to express thoughts, feelings, and ideas. Effective communication requires speaking, writing, listening, and reading skills. Communication has several elements including speaking/writing to give information and reading/listening to receive information. Perspectives like fixed ideas can affect communication, as can barriers such as language differences, visual perceptions, past experiences, prejudices, feelings, environment, personal factors, and cultural differences. Effective communication follows principles like being clear, concise, correct, coherent, complete, and courteous.

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    © All Rights Reserved
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    Download as docx, pdf, or txt
    29 views3 pages

    Unit 1 Communication Skills

    Uploaded by

    Maya
    Communication is the sharing of information between individuals to reach a common understanding. It is important for all relationships and allows people to express thoughts, feelings, and ideas. Effective communication requires speaking, writing, listening, and reading skills. Communication has several elements including speaking/writing to give information and reading/listening to receive information. Perspectives like fixed ideas can affect communication, as can barriers such as language differences, visual perceptions, past experiences, prejudices, feelings, environment, personal factors, and cultural differences. Effective communication follows principles like being clear, concise, correct, coherent, complete, and courteous.

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    of 3

    Unit 1

    Communication Skills
    Introduction to Communication
    Communication is the ‘sharing’ of information between two or
    more individuals or within the group to reach a common understanding. The word
    ‘communication’ comes from the Latin word commūnicāre, meaning ‘to share’.

    Importance of Communication
    The ability to communicate clearly and share thoughts, feelings and ideas
    will help you in all your relations with other people. It is important that we are able to read,
    write, speak and listen well in order to communicate properly. Speaking more than one
    language can help to communicate well with people around the world.

    Communication skills are needed to


    Inform – for example, communicating the time of a meeting.
    Influence – for example, negotiating with a shopkeeper to reduce the price.
    Express feelings – for example, to say or show that you are excited about your
    success or about a given task.

    Elements of Communication
    Communication is a two-way process of sharing information, i.e.,
    giving and receiving.
     Speaking and writing to someone are examples of giving information.
     Reading and listening to someone are examples of receiving information.

    Perspectives in Communication
    Perspectives are ideas, views, or fixed ways of thinking. These sometimes affect
    communication. For example, if you have a fixed idea that your teacher or father is strict,
    even when they are being friendly, you may think they are scolding you. In the same way,
    others may also have fixed ideas about you, which affects whatever you say to them.
    Sometimes, we are not able to communicate clearly because of barriers that stop us from
    sharing and understanding messages. Some of these are summarised as following.

    Factors Affecting Perspectives in Communication

    Factor How the factor can become a barrier


    Language In case of use of incorrect words, unfamiliar language and lack of
    detail, language can act as a barrier to communicate what one wishes
    to convey. For example, language can act as a barrier when an Indian
    who only knows Hindi and a Chinese who only knows Mandarin want
    to interact with each other.
    Visual Judging people or situations by how they look. For example, a man
    Perception wearing torn clothes is poor.
    Past Experience Letting our earlier experience stop us from understanding or
    communicating clearly. For example, “This shopkeeper cheated me last
    time. Let me be careful.”
    Prejudice Fixed ideas, such as thinking “No one in my class listens to me” may
    stop a student from communicating openly in the class.
    Feelings Our feelings and emotions, such as lack of interest or not trusting the
    other person affect communication. For example, “I am sad. Let me not
    talk.”
    Environment Noise or disturbance in the surroundings may make communication
    difficult. For example, speaking while walking on road.
    Personal factors Your own feelings, habits and ways of thinking (for example, fear, low
    confidence) may make communication difficult.
    Culture Signs which have a different meaning in different cultures, such as
    showing a thumb may mean ‘good job’ for some people but may be
    insulting to others

    Effective Communication

    Effective communication can happen if we follow the basic


    principles of professional communication skills. These can be abbreviated as 7 Cs i.e.,
    - Clear
    - Concise
    - Concrete
    - Correct
    - Coherent
    - Complete
    - courteous.

    The teacher will facilitate these activities by showing you the e-learning module for this
    lesson via http://www.psscive.ac.in/ Employability_Skills.html. The module will include
    videos and e-content for the above topics as well as detailed instructions for some activities
    below.
    Initial thinking activity
    After watching the initial video in the e-learning lesson for this topic, write the answer of
    the following question —Why is it important to communicate clearly?

    Activity 1

    Assignment — Chart Making on Elements of Communication


    Material Required
    Chart Paper, Colours and Pencil
    Procedure
    Make a chart showing the elements of communication in the communication cycle or
    communication process.

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