Industiral Project G 6
Industiral Project G 6
Industiral Project G 6
3.TITLE: -Web Based Customer Service Management for WOLISO Town Municipality Water
supply
NO NAMEOF GROUP ID
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1, PROJECT TITLE: ONLINE WATER BILLING SYSTEM FOR WOLSISO
WATER SUPPLY SERVICE OFFICE
File control mechanism is very tedious and complicated: this means every activity done by paper
based like the customer comes to the office first will register on the paper and the same to that
payment system
The customer can pay directly: this means the customer can be pay physically from the financial
office
Difficult to get right information on time: this means the organization system works manually so
that the customer information is not order at this time it is very ambiguous to get specific user
information
There is no transaction: the organization system cannot support online payment system but in our
system can be supported the transaction
It takes time and it may not be easy to manage and analyses the monthly work
The general objective of our project is to develop online water billing system for woliso water
supply service office
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To handle data from the user
To calculate Monthly customers water consumption and bill.
To make the system active on transaction
To make the system active on notification
To User account control
To give user-friendly easily
3, Functional requirement
Is concerned with actual performance of the system that is going to be developed. Also it does
describe the functionality or service provided by the new system. It also describes the
interactions between the system and the user.
This includes the maintenance and application of all utility rates, miscellaneous charges, fees,
and taxes.
Billing Management
Financial Management
Delinquency Management
This includes penalties and interest, payment plans, shut offs, and collections.
Reporting
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This includes standard and user created reports to query data.
So, south West shewa Zone Agricultural Offices is far from these realities because of most of
their activities are enrolling manual through manpower. As a result some of the prominent
problems that the team focuses on to identifying and proposing solution are:
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Data loss.
Wastages of resource like pen, paper, etc.
Data redundancy and inconsistency happens.
2.2, Objective
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system), data manipulation, processing and other specific functionality that define what a system
is supposed to accomplish. .Generally, functional requirements are expressed in the form system
must do (requirement).
3.TITLE: -Web Based Customer Service Management for WOLISO Town Municipality
Water supply
6
3.2.2, Specific objective
Design a new proposed system to solve the existing problem
Add customer: The system registers applicant’s First name, Last name, Kebele, Woreda,
House number, Telephone number and then save to the database.
Add Employee: The system registers employee’s First name, Last name, position,
telephone number and then saves to the database.
Customer Maintenance orders: customers get services online by filling his/her ID and
description about the service to be ordered.
Display customer’s payment information: The system displays customers’ bill detail
when they enter their ID number.
Display news about the organization: The system can provide different information to
customers and post notices like vacancy announcement.
Receive maintenance order: The system receives complaintfrom customers.
Receive meter reader information: The system receives monthly customers’ water
consumption and calculate the bill.
setting privilege for employee: the system give different privilege for each actors
Generate Report: the system generates different reports. Like payment report,
maintenance report.
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We will use PHP (We use PHP language for the system development; to create user
interface and our system (software) will be compatible on all hardware).
MYSQL for connecting database