Ndrrmoc Sopg 2021

© Copyright 2021
NATIONAL DISASTER RISK REDUCTION AND MANAGEMENT

OPERATIONS CENTER
OFFICE OF CIVIL DEFENSE
Camp General Emilio Aguinaldo, Quezon City
All rights reserved. No part of this book may be quoted, reproduced, and transmitted in
any form or any means, without permission or proper acknowledgement. A copy of the
reprinted material with the lifted contents of this book shall be sent to OCD -Operations
Service - 24/7 Operations Center.
FOREWORD
T
he essence of the Philippine Disaster Risk
Reduction and Management Law of 2010
(Republic Act 10121) is the strengthening of
our country's ability to prepare for and cope
with the impact of all hazards our archipelago is
prone to. This necessitates the regular revisit and
enhancement of our systems, processes, and
procedures towards our overall goal of resilience.
Our progress in national resilience efforts lies in

the steady and systematic empowerment of our
National Disaster Risk Reduction and Management
Operations Center (NDRRMOC). It needs to be
capacitated in order to address the multifarious
demands of supervision and coordination work
during emergencies brought about by various
hazards our country faces.
Thus, this NDRRMOC Standard Operating

Procedures and Guidelines 2021 Edition was
published in response to the challenge for
continuous improvement. As such, it aims to address
the requirements of legal arrangements, emerging
trends, and new systems to boost our country's
efforts to become a more resilient nation. This is
central to the NDRRMOC's effective delivery of
DRRM services.
As Chairperson of the NDRRMC, I commend the

Office of Civil Defense for spearheading this crucial
undertaking. Let us continue to nurture synergy with
all NDRRMC Member-Agencies and our communities
as we endeavour to respond to the needs of our
people at all times.
May this guidebook compel us to work more

vigorously in building safer, climate change-adaptive,
and resilient Philippines.
iv | Foreword
Excellence in Disaster Risk Reduction and Management
MESSAGE
P
rimary among our responsibilities as
guardians of the Filipino people’s safety
against the threat of hazards and disasters
is to keep a most vigilant watch in the
National Disaster Risk Reduction and Management
Operations Center. This requires painstaking
management of the systems and processes involved
in the coordination of disaster risk reduction and
management efforts across the archipelago.
The advent of new DRRM-relevant statutes,

inimitable emergency situations and enhanced
protocols require an NDRRMOC ready and fully
responsive. The NDRRMOC Standard Operating
Procedures and Guidelines 2021 Edition is a
product of the NDRRMC and OCD’s sincere desire
to continuously improve the delivery of vital services
to meet the changing demands of the modern-day
DRRM landscape and the country’s drive towards
resilience.
My congratulations to the OCD Operations

Service, the men and women manning the
NDRRMOC, regional civil defense officers and the
participants of the inter-agency consultation activities
who have contributed to the enhancement of this
significant document.
Our mission of building safer, climate change

adaptive and disaster resilient communities across
the archipelago continues. Therefore, let us remain
relentless in providing the best service to our people
through the NDRRMOC and ensure sustainable
progress for our people.
Message | v
vi | Acknowledgment
| vii
CONTENTS
Title Page iii

Foreword iv ADMINISTRATIVE PROCEDURES
Messages v Document Tracking System 17
Acknowledgement vi File Naming Advisories, Incidents Monitored,
The Secretariat vii and Situational Report 17
Contents viii Tour of Duty / Duty Relief System 20
List of Tables and Figures x Attire Decorum 21
List of Abbreviations and Acronyms xi NDRRMOC Duty Report 21
Definition of Terms xiii Entitlement of CTO and Provision of Meals 22
NDRRMC Facilities lxxviii Telephone Courtesy 22
Attendance in Flag Raising 23
Chapter I : OVERVIEW
NDRRM OPCEN ALERT SYSTEM
BACKGROUND 2 CHARACTERISTICS OF DISASTERS

Office of Civil Defense 3 Sudden Onset Disaster 24
National Disaster Risk Reduction Slow Onset Disaster 24
and Management Council (NDRRMC) 4
Legal Bases 5 NDRRM OPERATIONS CENTER ALERT CONDITIONS
NDRRM OPERATIONS CENTER Normal Condition 24
OpCen and EOC 7 Emergency Condition 24
NDRRMOC Core Functions 7
MANNING THE NDRRMOC
Chapter II : STANDARD OPERATING PROCEDURES Detailed Duty Officers 25
Organizational Structure and Composition of Duty Teams 25
Hierarchy of Command 29
GUIDELINES IN OPERATING THE NDRRM Virtual EOC 29
OPERATIONS CENTER Duties and Responsibilities of Duty Personnel 29
COORDINATION AND FEEDBACK MECHANISM RAISING AND DOWNGRADING OF THE ALERT STATUS
Communication Flow and Information Dissemination 10 AT THE NDRRMOC VIS-À-VIS VARIOUS SITUATIONS 31
Provision of Alert and Warning 11
Coordination and Sending / Receiving Reports 12 NDRRMC MEETINGS AND MEDIA MANAGEMENT
Handling Concerns Requiring Immediate Actions 15
MEETINGS
ACTIVITIES DURING DISASTER PREPAREDNESS Pre-Disaster Risk Assessment (PDRA) Meeting 32
AND OPERATIONS Emergency Meeting (during Emergency Condition) 32
Coordination and Secretariat Functions 16 National Response Cluster System 32
Monitoring and Reporting 16
viii | Contents
CONTENTS
Chapter IV: DETAILED DUTY OFFICERS (DDOs)

MEDIA MANAGEMENT
Press Conferences 34
Media Interview and Coverage at the NDRRMOC 34 GUIDELINES FOR DETAILED DUTY OFFICERS (DDOs) 54
Media Interview at the RDRRMCs / OCDROs 35 ROLES AND RESPONSIBILITIES OF DDOs 55
NDRRMC WEBSITE AND SOCIAL MEDIA PLATFORMS ANNEXES

NDRRMC Website 35
Social Media 35
A - Process Flow for Advisories and Bulletins xxiv
Chapter III: REPORTING SYSTEM B - Revised Guidelines for the Declaration
of a State of Calamity xxv
C - NDRRMC Duty Report Template (Normal Condition) xxx
GUIDELINES IN REPORTING DISASTER INCIDENTS D - NDRRMC Duty Report Template (Emergency Condition) xxxiii
E - Duties and Responsibilities of Duty Personnel xxxvi
POLICIES/GUIDELINES IN REPORTING F - Conditions and Triggers in Raising the Alert Status
RDRRMCS/OCDROs of NDRRMOC xlii
Guidelines for Reporting Incidents 38 G - Process Flow for Incidents Monitored xlv
Procedures for Reporting Incidents 39 H - Risk Control Measures for Incidents Monitored xlvi
Monitored Incidents for RDRRM OpCen Database 41 I - Process Flow for Situational Reports xlvii
J - NDRRMC Report Formal: INITIAL xlviii
NDRRMC MEMBER-AGENCIES K - NDRRMC Report Format: SITUATIONAL REPORT li
Reportorial Requirements 41 L - NDRRMC Report Format: FINAL lvi
M - NDRRMC Advisory: Volcano Bulletin lxi
NDRRMOC DUTY PERSONNEL N - NDRRMC Advisory: Earthquake Information lxvi
Guidelines for Reporting Incidents 43 O - NDRRMC Update: Tsunami Information lxviii
Procedures in Preparing Incidents Monitored 44 P - NDRRMC Update: Gale Warning lxix
Situational Report or SitRep 45 Q - NDRRMC Update: General Flood Advisories lxx
R - NDRRMC Update: Flood Advisory lxxii
REPORTING CASUALTIES, AFFECTED POPULATION, S- NDRRMC Advisory: Severe Weather Bulletin lxxiv
AND DAMAGE T - NDRRMC Advisory: Storm Surge lxxvi
Casualties 45
Population affected and/or displaced 46
Pre-emptive Evacuation 47
Cost of damage submitted by Local DRRMCs 47
SUBSEQUENT PERIODIC REPORTING 47
Contents | ix
LIST OF TABLES AND FIGURES
LIST OF TABLES
Table 1. Comparison between PD 1566 and RA 10121
Table 2. Dissemination channels and recipients of various NDRRMC Reports
Table 3. Composition of Duty Teams
Table 4. File Name Templates for Advisories and Bulletins
Table 5. File Name Templates for Situational Report
Table 6. File Name Templates for Incidents Monitored Report
Table 7. Acronyms and Abbreviations for File Naming
Table 8. Composition of Duty Teams during Normal Condition
Table 9. Composition of Duty Teams during Emergency Condition
Table 10. Response Clusters of the NDRRMC
Table 11. Reporting Casualties
Table 12. Reportorial Requirements for Dead and Missing
Table 13. Subsequent Periodic Reporting
Table 14. Official Sources of Information of NDRRMOC
LIST OF FIGURES
Figure 1. Schematic Diagram of the Communication / Information Flow
Figure 2. Fax cover sheet template
Figure 3. Swapping Form
Figure 4. Organizational Structure during Normal Condition
Figure 5. Organizational Structure during Emergency Condition
Figure 6. Organizational Structure of Response Cluster
x | List of Figures and Tables

ABBREVIATIONS AND ACRONYMS

ABB/ACR MEANING ABB/ACR MEANING
AFP Armed Forces of the Philippines EO Executive Order
Barangay Disaster Risk Reduction EOC Emergency Operations Center
BDRRMC
and Management Committee EFP Electronic Field Production
BFAR Bureau of Fisheries and Aquatic Resources ES Executive Secretary
BFP Bureau of Fire Protection ETC Emergency Telecommunications
Chemical, Biological, Radiological, Nuclear, EWS Early Warning System
CBRNE
and Explosives FNI Food and Non-food Items
CDA Civil Defense Administrator HEMB Health Emergency Management Bureau
Civil Defense Deputy Administrator ICS Incident Command System
CDDA-O
for Operations IDP Internally Displaced Persons
Civil Defense Deputy Administrator IMT Incident Management Team
CDDA-A
for Administration
IT Information Technology
CHED Commission on Higher Education
ITCZ Inter-tropical Convergence Zone
CSO Civil Society Organization
LCE Local Chief Executive
CTOs Compensatory Time-Offs
Local Disaster Risk Reduction
DA Department of Agriculture LDRRMC
and Management Council
DDO Duty Detailed Officer LGU Local Government Unit
Department of Environment and Natural
DENR LPA Low Pressure Area
Resources
LOG Logistics
DepEd Department of Education
MC Memorandum Circular
Department of Information
DICT MDM Management of the Dead and the Missing
and Communications Technology
MGB Mines and Geosciences Bureau
DFA Department of Foreign Affairs
MHPSS Mental Health and Psychosocial Support
Department of the Interior
DILG MIAA Manila International Airport Authority
and Local Government
Metro Manila Disaster Risk Reduction
DND Department of National Defense MMDRRMC
and Management Council
DOE Department of Energy MOA Memorandum of Agreement
DOH Department of Health MOU Memorandum of Understanding
DOST Department of Science and Technology Metropolitan Waterworks and
MWSS
Sewerage System
DOTr Department of Transportation
NAPC National Anti-Poverty Commission
DPWH Department of Public Works and Highways National Mapping and Resource
NAMRIA
Disaster Risk Reduction Information Authority
DRRMC
and Management Council NBI National Bureau of Investigation
Disaster Risk Reduction and
DRRMO NCR National Capital Region
Management Office
Department of Social Welfare and NDRP National Disaster Response Plan
DSWD
Development
National Disaster Risk Reduction and
DTI Department of Trade and Industry NDRRMC
Management Council
Exec. Dir. Executive Director National Disaster Risk Reduction and
NDRRMOC
Management Operations Center
EC Evacuation Center
NDRRM National Disaster Risk Reduction and
EMB Environmental Management Bureau Framework Management Framework
Abbreviations and Acronyms | xi

ABB/ACR MEANING ABB/ACR MEANING
National Disaster Risk Reduction and Provincial Disaster Risk Reduction
NDRRM Plan PDRRMC
Management Plan and Management Council
NE Monsoon Northeast Monsoon Philippine Institute of Volcanology
PHIVOLCS
and Seismology
NEA National Electrification Administration
PIA Philippine Information Agency
National Economic and Development
NEDA PNP Philippine National Police
Authority
NGA National Government Agency PNRI Philippine Nuclear Research Institute
NGCP National Grid Corporation of the Philippines PPA Philippine Ports Authority
NGO Non-Government Organization PRC Philippine Red Cross
NPC National Power Corporation QRT Quick Response Team
NSC National Security Council Rapid Damage Analysis
RDANA
and Needs Assessment
NTC National Telecommunications Commission Regional Disaster Risk Reduction
RDRRMC
OCD Office of Civil Defense and Management Council
RO Regional Office
OCDA Office of the Civil Defense Administrator
Office of the Civil Defense Deputy SAR Search and Rescue
OCDDA-A
Administrator for Administration SDO Staff Duty Officer
Office of the Civil Defense Deputy
OCDDA-O SitRep Situational Report
Administrator for Operations
Office of Civil Defense-Capacity Building SMS Short Messaging System
CBTS
and Training Service
SND Secretary of National Defense
Office of Civil Defense-Human Resource
HRMDD
Management and Development Division SOP Standard Operating Procedures
Office of Civil Defense-Information
ICTD SRR Search, Rescue and Retrieval
Communication and Technology Division
OS Office of Civil Defense-Operations Service SSDO Senior Staff Duty Officer
PAO Office of Civil Defense-Public Affairs Office STY Super Typhoon
OCDRO Office of Civil Defense Regional Office STS Severe Tropical Storm
OP Office of the President SW Monsoon Southwest Monsoon
OpCen Operations Center SWB Severe Weather Bulletin
OPS Office of the Press Secretary TC Tropical Cyclone
OSND Office of the Secretary of National Defense TCWS Tropical Cyclone Wind Signal
Office of the Undersecretary for Civil, TD Tropical Depression
OUSCVRA
Veterans and Reserve Affairs Technical Education and Skills
TESDA
Philippine Atmospheric, Geophysical Development Authority
PAGASA
and Astronomical Services Administration TECF Tail-end of a Cold Front
PAR Philippine Area of Responsibility
TEFS Tail-end of Frontal System
PCG Philippine Coast Guard
TS Tropical Storm
Presidential Communications
PCOO TWG Technical Working Group
Operations Office
PDNA Post-Disaster Needs Assessment TY Typhoon
PDRA Pre-Disaster Risk Assessment WASH Water, Sanitation and Hygiene
xii | Abbreviations and Acronyms

DEFINITION OF TERMS
TERM DEFINITION
Individuals and families who were devastated by the impact of disasters, whether
Affected Population physical harm/damage befell upon them or their properties and whose daily functions
are interrupted by the disaster.
Any use of force or armed violence between States or a protracted armed violence
between governmental authorities and organized armed groups or between such
groups within that State: Provided, that such force or armed violence gives rise, to a
situation to which the Geneva Convention of 12 August 1949, including their common
Armed Conflict Article 3, apply. Armed conflict may be international, that is, between two (2) or
more States, including belligerent occupation; or non-international, that is, between
governmental authorities and organized armed groups or between such groups within
a state. It does not cover internal disturbances or tensions such as riots, isolated
and sporadic acts of violence or other acts of a similar nature.
Basic Services Refers to electricity and energy, water, sanitation, health, and education.
Barangay Disaster Risk A regular committee of the existing BDC and shall be subject thereto. The Punong
Barangay shall facilitate and ensure the participation of at least two (2) CSO
Reduction and Management representatives from existing and active community-based people's organizations
Committee (BDRRMC) representing the most vulnerable and marginalized groups in the barangay.
A combination of all the strengths and resources available within a community,
society or organization that can reduce the level of risk, or the effects of a disaster.
Capacity Capacity may include physical, institutional, social or economic means as well as
skilled personal or collective attributes such as leadership and management. Capaci-
ty may also be described as capability.
A person who died, got injured/ill or reported missing in relation to an emergency or
Casualty disaster.
Non-state actors whose aims are neither to generate profits nor to seek governing
power. CSOs unite people to advance shared goals and interests. They have a
presence in public life, expressing the interests and values of their members or
others, and are based on ethical, cultural, scientific, religious or philanthropic
Civil Society Organizations (CSOs) considerations. CSOs include non-government organizations (NGOs), professional
associations, foundations, independent research institutes, community-based
organizations (CBOs), faith-based organizations, people’s organizations, social
movements, and labor unions.
Number of hours or days an employee is excused from reporting for work with full
Compensatory Time-Off (CTO) pay and benefits. It is a non-monetary benefit provided to an employee in lieu of over-
time pay.
Conflagration A large disastrous fire involving numerous buildings, houses or structures.
Refers to a person exhibiting one or more of the following signs and

Dead Body observations; irreversible absence of pulse and respiration; total absence of brain
activities; and cooling of the bodies in algor mortis, livor mortis, and rigor mortis.
Assigned/designated representative from N/RDRRMC member-agency who renders
Detailed Duty Officer (DDO) duty at N/RDRRMC Operations Center.
Definition of Terms | xiii

TERM DEFINITION
A serious disruption of the functioning of a community or a society involving
widespread human, material, economic or environmental losses and impacts, which
exceeds the ability of the affected community or society to cope using its own
resources. Disasters are often described as a result of the combination of: the
exposure to a hazard; the conditions of vulnerability that are present; and insufficient
Disaster
capacity or measures to reduce or cope with the potential negative consequences.
Disaster impacts may include loss of life, injury, disease and other negative effects
on human, physical, mental and social well-being, together with damage to property,
destruction of assets, loss of services, social and economic disruption and environ-
mental degradation.
The knowledge and capacities developed by governments, professional response
and recovery organizations, communities and individuals to effectively anticipate,
respond to, and recover from, the impacts of likely, imminent or current hazard
events or conditions. Preparedness action is carried-out within the context of disaster
risk reduction and management and aims to build the capacities needed to efficiently
manage all types of emergencies and achieve orderly transitions from response to
Disaster Preparedness sustained recovery. Preparedness is based on a sound analysis of disaster risk and
good linkages with early warning systems, and includes such activities as
contingency planning, stockpiling of equipment and supplies, the development of
arrangements for coordination, evacuation and public information, and associated
training and field exercises. These must be supported by formal institutional, legal
and budgetary capacities.
The provision of emergency services and public assistance during or immediately
after a disaster in order to save lives, reduce health impacts, ensure public safety
Disaster Response and meet the basic subsistence needs of the people affected. Disaster response is
predominantly focused on immediate and short-term needs and is sometimes called
“disaster relief”.
The systematic process of using administrative directives, organizations, and
operational skills and capacities to implement strategies, policies and improved
coping capacities in order to lessen the adverse impacts of hazards and the
Disaster Risk Reduction
possibility of disaster. Prospective disaster risk reduction and management refers to
and Management risk reduction and management activities that address and seek to avoid the
development of new or increased disaster risks, especially if risk reduction policies
are not put in place.
The set of capacities needed to generate and disseminate timely and meaningful
warning information to enable individuals, communities and organizations
threatened by a hazard to prepare and to act appropriately and in sufficient time to
reduce the possibility of harm or loss. A people-centered early warning system
Early Warning System (EWS) necessarily comprises four (4) key elements: knowledge of the risks; monitoring,
analysis and forecasting of the hazards; communication or dissemination of alerts
and warnings; and local capabilities to respond to the warnings received. The
expression “end-to-end warning system” is also used to emphasize that warning
systems need to span all steps from hazard detection to community response.
A sudden and violent shaking of the ground produced by the sudden movement of
rock materials below the earth’s surface. These disturbances usually occur along
Earthquake existing fault lines or zones of structural weaknesses. There are two ways by which
we can measure the strength of an earthquake: magnitude and intensity.
xiv | Definition of Terms

TERM DEFINITION
Emergency Unforeseen or sudden occurrence, especially danger, demanding immediate action.
Emergency Alert and Warning Refers to the messages from the Warning Agencies that are hazard specific, area
Message (EAWM) focused, and time bound that is intended to the subscribers.
The organization and management of resources and responsibilities for addressing
Emergency Management all aspects of emergencies, in particular preparedness, response and initial recovery
steps.
A designated facility that is staffed to undertake multi-stakeholder coordination,
Emergency Operations Center
manage information, and mobilize resources in anticipation of and/or to support
(EOC) incident operations.
Refers to the occurrence in a community or region of cases of an illness, specific
health-related behavior, or other health-related events clearly in excess of normal
expectancy. The community or region and the period in which the cases occur are
Epidemic specified precisely. The number of cases indicating the presence of an epidemic
varies according to the agent, size, and type of population exposed; previous
experience or lack of exposure to the disease; and time and place occurrence.
An evacuation of a population in a specific area to prevent the possible disastrous
Evacuation effects of a hazard.
A consolidated report of effects and interventions for a specific disaster event with
lessons learned which is submitted three (3) months after the termination of disaster
Final Report / Terminal Report operations and submission of final reports by NDRRMC Member-Agencies and
RDRRMCs/OCDROs.
An evacuation ordered as a resort when a disaster or emergency has been declared
Forced / Assisted Evacuation and danger of loss of lives is imminent, conditions exist that critically imperil or endan-
ger the lives of those in a defined area.
A database which contains, among others, geo-hazard assessments, information on
Geographic Information System climate change, and climate risk reduction and management.
A dangerous phenomenon, substance, human activity or condition that may cause
Hazard loss of life, injury or other health impacts, property damage, loss of livelihood and
services, social and economic disruption, or environmental damage.
A report issued to confirm whether the incident has actually occurred. It includes
Initial Report information on what, when, where, why and how the incident happened, and actions
initially taken.
Is the strength of an earthquake as perceived and felt by people in a certain locality.
It is a numerical rating based on the relative effects to people, objects, environment
Intensity and structures in the surrounding. It is generally higher near the epicenter and
represented by Roman Numerals (e.g. II, IV, IX). In the Philippines, the intensity of an
earthquake is determined using the PHIVOLCS Earthquake Intensity Scale (PEIS).
Persons or groups of persons who have been forced or obliged to flee or leave their
homes or places of habitual residence, in particular as a result of or in order to avoid
Internally Displaced Population/
the effects of armed conflict, situations of generalized violence, violations of human
Persons (IPDs) rights or natural or human made disasters, and who have not crossed an
internationally recognized State border.
Definition of Terms | xv
TERM DEFINITION
Series of low pressure areas brought about by converging northeast (NE) and
Intertropical Convergence Zone southeast (SE) winds that cause thunderstorms and rainshowers.
(An Indonesian term) Sometimes called volcanic mudflows or debris flows, are
slurries of volcanic sediment, debris and water that cascade down a volcano’s slopes
through rivers and channels. Lahars in tropical areas are mainly generated by
Lahar torrential rainfall on unconsolidated deposits from a past eruption. These can also be
triggered by the sudden draining of a crater lake or a collapsed natural or man-made
dam or the movement of a PDC into a river or lake and eventual mixing with water.
A massive outward and downward movement of slope-forming materials. It is
Landslide restricted to movement of rocks and soil masses.
Disasters that require emergency response at a national or higher scale. Their
Large-Scale Disasters impacts often cross administrative boundaries including international borders. These
disasters have extensive and long-term effects on sustainable development.
A group of people at the provincial, city, municipal and barangay government level,
Local Disaster Risk Reduction and duly organized for the purpose of preparing the people under its jurisdiction, to
Management Council (LDRRMC) mitigate the effects of disasters and to control the disaster operations of its tasked
units.
Proportional to the energy released by an earthquake at the focus. It is calculated
Magnitude from earthquakes recorded by an instrument called seismograph. It is represented by
Arabic Numbers (e.g. 4.8, 9.0).
Standard process of handling dead bodies and body parts (retrieval, human
Management of the Dead and identification and final disposal), together with missing persons and bereaved
Missing (MDM) families, ensuring that legal norms are followed, and the dignity of the deceased and
their families is respected, in accordance with their cultural and religious beliefs.
Emergencies that are smaller than national geographic scales. These are defined by
Medium-Scale a threshold of impacts causing emergency reaction from authorities from multiple
Disasters administrative regional authorities – such as from multiple villages, districts, or
provinces.
Refers to an absent person whose whereabouts, safety and well-being cannot be
Missing Person established after 24 hours from his/her perceived disappearance.
Near Real Time (NRT) Close to actual time of which a process or event occurs.
Northeast Monsoon (AMIHAN) Cold winds from the northeast that bring rains over the eastern side of the country.
Epidemic limited to localized increase in the incidence of disease, e.g. in a village,
Outbreak town, or closed institution.
Livable with reusable shelter materials and/or with the existing/remaining features
Partially Damaged Houses
based on its original structure.
Means any alteration of the physical, chemical and biological properties of any water,
air and/or land resources of the Philippines, or any discharge thereto of any liquid,
gaseous or solid wastes as will or is likely to create or to render such water, air and
Pollution land resources harmful, detrimental or injurious to public health, safety or welfare or
which will adversely affect their utilization for domestic, commercial, industrial,
agricultural, recreational or other legitimate purposes.
xvi | Definition of Terms

TERM DEFINITION
Is a process to evaluate a given. hazards characteristics and its possible impacts to
Pre-Disaster Risk Assessment
the populace. It further determines. the appropriate level of response and
(PDRA) corresponding actions from concerned agencies, LGUs, and other stakeholders.
Pre-disaster actions and measures being undertaken within the context of disaster
risk reduction and management and are based on sound risk analysis as well as
pre-disaster activities to avert or minimize loss of life and property such as, but not
limited to, community organizing, training, planning, equipping, stockpiling, hazard
mapping, insuring of assets, and public information and education initiatives. This
Preparedness
also includes the development/enhancement of an overall preparedness strategy,
policy, institutional structure, warning and forecasting capabilities, and plans that
define measures geared to help at-risk communities safeguard their lives and assets
by being alert to hazards and taking appropriate action in the face of an imminent
threat or an actual disaster.
The key actor in the realm of the economy where the central social concern and
process are the mutually beneficial production and distribution of goods and services
Private Sector to meet the physical needs of human beings. The private sector comprises private
corporations, households and non-profit institutions serving households.
Refers to the provision of essential, appropriate and timely humanitarian assistance
Relief to those affected by a disaster, based on an initial rapid assessment of needs and
designated to contribute effectively and speedily to their early recovery.
Any concerted effort by two (2) or more agencies, public or private, to provide
assistance or intervention during or immediately after a disaster to meet the life
Response preservation and basic subsistence needs of those people affected and in the
restoration of essential public activities and facilities.
Risk The combination of the probability of an event and its negative consequences.
A methodology to determine the nature and extent of risk by analyzing potential
hazards and evaluating existing conditions of vulnerability that together could
potentially harm exposed people, property, services, livelihood and the environment
on which they depend. Risk assessments with associated risk mapping include: a
Risk Assessment review of the technical characteristics of hazards such as their location, intensity,
frequency and probability; the analysis of exposure and vulnerability including the
physical, social, health, economic and environmental dimensions; and the evaluation
of the effectiveness of prevailing and alternative coping capacities in respect to likely
risk scenarios.
Self-inflicted Incident An incident caused to one’s self through one’s own action.
Part of the affected population who are displaced from their residences due to an
Served Population
event/incident and are being assisted by the government inside or outside
(inside or outside ECs) Evacuation Centers.
A tropical cyclone with a maximum sustained wind of 89 to 117 km/h (48 - 63 knots
Severe Tropical Storm (STS) 24 or 24.5 to 32.6 m/s).
A cumulative report on a situation containing verified and factual information that
gives a clear picture of the “who, what, where, when, why and how” of an incident or
Situational Report (SitRep) situation. Includes prevailing situation, consolidated effects, preparedness measures,
emergency response, and issues and concerns with corresponding
recommendations (if there’s any).
Definition of Terms | xvii

TERM DEFINITION
Is defined as one that emerges gradually over time. Slow-onset disasters could be
Slow-Onset Disaster associated with, e.g., drought, desertification, sea-level rise, epidemic disease.
Small-Scale Disasters Disasters that have impacts limited to relatively small local areas.
Warm moist winds from the southwest causing rains over the western portion of the
Southwest Monsoon (HABAGAT)
country from May to September.
Personnel authorized to pay out government funds or settle government payables

Special Disbursing Officer (SDO)
and obligations either in currency (cash) or in check to authorized recipients.
Is the overall authority and decision-maker during the tour of duty. The SDO directly
Staff Duty Officer (SDO)
reports to the CDA, CDDA-O, D, OS, and C, 24/7 Operations Center.
A condition involving mass casualty and/or major damage to property, disruption of

State of Calamity means of livelihoods, roads and normal way of life of people in the affected areas as
a result of the occurrence of natural or human-induced hazard.
Happens when a very strong tropical cyclone blows off excessive amounts of
seawater toward low-lying coastal communities. It is catastrophic and life threatening
Storm Surge because a storm surge can cause massive inland flooding, sometimes in
unimaginable heights. It is even more dangerous when the storm surge coincides
with high tide.
Sudden-Onset Disaster Is one triggered by a hazardous event that emerges quickly or unexpectedly.
A tropical cyclone with a maximum sustained wind of greater than 222 km/h
Super Typhoon (STY)
(>120 knots or 61.7 m/s).
A localized (small scale) storm with massive cumulonimbus clouds producing

Thunderstorm lightning and thunder, and often brings heavy rainfall, or hail, as well as strong, gusty
winds.
Entirely destroyed and unfit for habitation or without any of the structural features
Totally Damaged Houses
indicated on the partially damaged.
A generic term for warm core, non-frontal synoptic scale cyclone originating from
Tropical Cyclones tropical or subtropical waters with organized deep convection and a closed surface
wind circulation about a well-defined center.
A tropical cyclone with a maximum sustained wind of less than 62 km/h (<34 knots or
Tropical Depression
17.2 m/s).
A tropical cyclone with a maximum sustained wind of 62 to 88 km/h (34 - 47 knots or

Tropical Storm
17.2 to 24.4 m/s).
Is a series of sea waves commonly generated by under-the-sea earthquakes and

whose heights could be greater than 5 meters. It is erroneously called tidal waves
Tsunami and sometimes mistakenly associated with storm surges. Tsunamis can occur when
the earthquake is shallow-seated and strong enough to displace parts of the seabed
and disturb the mass of water over it.
xviii | Definition of Terms

TERM DEFINITION
A tropical cyclone with a maximum sustained wind of 118 to 222 km/h (64 - 120
Typhoon knots or 32.7 to 61.7 m/s).
The ejection of volcanic materials such as lava, ashes, rock fragments steam and
other gases through crater, vent, or fissure brought about by tremendous pressure
Volcanic Eruption which forces to open the rock formation overlying pockets of molten rocks or steam
reservoirs found under the earth’s crust.
A process where the verified reported casualty in a disaster event is being
confirmed thru a scientific method that determines that the cause of death is directly
Validation or indirectly related to the disaster event. This can be proved thru the issuance of the
Death Certificate.
A process where an information of a casualty in a disaster event is being confirmed
Verification thru investigation and official channels. This can only be proved thru a PNP Spot
and/or Progress Reports and as reflected in the LDRRMO’s Situational Report.
A prediction of the future state of the atmosphere with specific reference to one or
Weather forecast more associated weather elements.
Definition of Terms | xix

BACKGROUND
D
isaster management in the Philippines was first
institutionalized during the Commonwealth Era
under the Quezon Administration. The National
Emergency Commission (NEC) was established
through Executive Orders 335 and 337, to administer the
Civilian Emergency Administration (CEA), an agency
tasked to formulate and execute policies and plans for the
protection and welfare of the civilian population under
extraordinary and emergency conditions. However, during
the Japanese occupation there were deficiencies in
disaster preparedness which continued towards the end of
World War II.
The war has left the country vulnerable to floods,

typhoons, and external threats which paved for the
establishment of the Civil Defense Act of 1954 (Republic
Act 1190). Under this law, National Civil Defense
Administration (NCDA) was created to protect the welfare
of the civilian population during war and other national
emergencies.
In support to the NCDA, civil defense councils were

organized to serve as the main basic operation units at the
local level. This is composed of the National Civil
Defense Council, the City and Municipal Defense with the
Provincial Governor and the City and Municipality Mayor
serving as Provincial, City, and Municipal Civil Defense
Director respectively.
After the NCDA was abolished and its functions and

personnel were transferred to a newly-created agency – the
Office of Civil Defense (OCD), it was entrusted the mission
of ensuring the protection and welfare of the people during
disasters or emergencies. The Letter of Implementation No.
19, Series of 1972 enumerates the missions and functions
of OCD.
2 | Background
OFFICE OF CIVIL DEFENSE
T
he Office of Civil Defense (OCD), as the implementing arm
of the National Disaster Risk Reduction and Management
Council, shall have the primary mission of administering a
comprehensive national civil defense and disaster risk
reduction and management program by providing leadership in the
continuous development of strategic and systematic approaches
as well as measures to reduce the vulnerabilities and risks to
hazards and manage the consequences of disasters.
MISSION
To administer a comprehensive civil defense and disaster risk
reduction and management program towards a safer and resilient
community.
VISION
By 2022, OCD is a fully capacitated agency that leads the
implementation of an integrated civil defense and DRRM
program
OCD QUALITY POLICY
The Office of Civil Defense commits to uphold a culture of
excellence, professionalism, integrity, and commitment; comply
with legal and applicable requirements; ensure continual
improvement of its quality management system, to meet the
highest level of stakeholders satisfaction in the administration of
the country’s comprehensive civil defense and disaster risk
reduction and management program for a safer, adaptive, and
resilient Filipino community.
Office of Civil Defense | 3

NATIONAL DISASTER RISK REDUCTION AND MANAGEMENT COUNCIL (NDRRMC)
T
he enactment of Republic Act No. 10121 (RA 10121) otherwise known as the Philippine Disaster Risk
Reduction and Management Act of 2010, evolves expansion of disaster management in the Philippines
from the “whole-of-government to whole-of-society approach with the inclusion of private sector in the
Council”. The mandate of the Office of Civil Defense (OCD), being the executive arm of the National
Disaster Risk Reduction and Management Council (NDRRMC) has expanded which requires an operating
facility to effectively manage the consequences of all types of major disasters besetting the country. 1
The facility formerly known as the NDCC Operations Center based in Camp General Emilio Aguinaldo shall
henceforth be known as the “National Disaster Risk Reduction and Management Operations Center” or the
“NDRRMOC”, which shall serve as the Operating Facility of the NDRRMC. It shall be operated and maintained
on a 24-hour basis by OCD personnel during normal situation to be complemented by the Detailed Duty
Officers (DDOs) from NDRRMC Member-Agencies during Emergency Condition (Blue and Red Alert).
The NDRRMC is the highest policy-making platform for disaster risk reduction and management in the country
which advises the President of the Philippines on the status of disaster prevention and mitigation, disaster
preparedness, disaster response, and disaster recovery and rehabilitation efforts. In the discharge of its
functions, the NDRRMC utilizes and facilitates the services of the Office of Civil Defense, which serves as the
Executive Arm and Secretariat of the NDRRMC.
1
NDRRMC Memorandum Order No. 022, s. 2012
4 | NDRRMC
LEGAL BASES
I n order to strengthen the disaster management system in the Philippines, changes have been made to
existing laws. Table 1 shows some of the changes made to the Philippine Disaster Management System
through RA 10121.
Table 1. Comparison between PD 1566 and RA 10121
PRESIDENTIAL DECREE NO. 1566 REPUBLIC ACT NO. 10121
PHILIPPINE RISK REDUCTION
PHILIPPINE DISASTER MANAGEMENT SYSTEM
AND MANAGEMENT SYSTEM
An Act Strengthening the Philippine Disaster Risk Reduction and
Management System, Providing for the National Disaster Risk Reduction
Strengthening the Philippine Disaster Control Capability and Establishing
and Management Framework, and Institutionalizing the Disaster Risk
the National Program on Community Disaster Preparedness.
Reduction and Management Plan, Appropriating Funds Therefor and For
other Purposes.
11 June 1978 27 May 2010
NATIONAL DISASTER RISK REDUCTION
NATIONAL DISASTER COORDINATING COUNCIL (NDCC)
AND MANAGEMENT COUNCIL (NDRRMC)
19 Member-Agencies 45 Member-Agencies
CHAIRPERSON: Secretary, Department of National Defense (DND)
VICE CHAIRPERSONS:
Secretary, DILG – Disaster Preparedness
Secretary, DSWD – Disaster Response
Secretary, DOST – Disaster Prevention and Mitigation
Secretary, NEDA – Disaster Rehabilitation and Recovery
Secretary, Dept. of the Interior and Local Government (DILG); Secretary, Dept. of Health (DOH);
Secretary, Dept. of Public Works and Highways (DPWH); Secretary, Dept. of Environment and Natural Resources (DENR);
Secretary, Dept. of Health (DOH); Secretary, Dept. of Agriculture (DA);
Secretary, Dept. of Social Welfare and Development (DSWD); Secretary, Dept. of Education (DepEd);
Secretary, Dept. of Agriculture (DA); Secretary, Dept. of Energy (DOE);
Secretary, Department of Education and Culture (DEC); Secretary, Dept. of Finance (DOF);
Secretary, Dept. of Finance (DoF); Secretary, Dept. of Trade and Industry (DTI);
Secretary, Dept. of Labor and Employment (DOLE); Secretary, Dept. of Transportation (DOTr)2;
Secretary, Dept. of Trade and Industry (DTI); Secretary, Dept. of Information and Communication Technology (DICT)2
Secretary, Dept. of Transportation and Communication (DOTC); Secretary, Dept. of Budget and Management (DBM);
Secretary, Dept. of Budget (DBM); Secretary, Dept. of Public Works and Highways (DPWH);
Secretary, Dept. of Justice (DOJ); Secretary, Dept. of Foreign Affairs (DFA);
Secretary, Dept. of Environment and Natural Resources (DENR); Secretary, Dept. of Justice (DOJ);
Director, Philippine Information Agency (PIA); Secretary, Dept. of Labor and Employment (DOLE);
Sec. Gen, Philippine National Red Cross (PNRC); Secretary, Dept. of Tourism (DOT);
Chief of Staff, Armed Forces of the Philippines; The Executive Secretary; The Press Secretary; Secretary, OPAPP,
Chairman, CHED; Chief of Staff, AFP; Chief, PNP; Secretary General,
PNRC; Commissioner, NAPCVDC; Chairperson, PCW (NCRFW);
Chairperson, HUDCC; Executive Director, CCC; President, GSIS;
President, SSS; President, PhilHealth; President, ULAP; President, LPP;
President, LCP; President, LMP; President, LMB; four (4) representative
from Civil Society Organizations; and one (1) representative from private
sector;
EXECUTIVE DIRECTOR: Administrator, Office of Civil Defense
OPERATING FACILITY: NDRRM Operations Center
2
DICT and DOTr were included as members of the NDRRMC through the Executive Order No. 32 S. 2017
Legal Bases | 5
6 | NDRRMC
NDRRM OPERATIONS CENTER
A
n OPERATIONS CENTER or OpCen operates
during normal situations and may also be referred to
as OC. Among its functions are regular monitoring
and production of routine reports. An OpCen
requires few personnel to render duty.
On the other hand, an EMERGENCY OPERATIONS

CENTER or EOC is an Operations Center that is activated
due to an ongoing emergency or potential emergency
situation. Among its functions are coordination of
requirements for ongoing operations, mobilization of
resources, and management of information. An EOC requires
additional personnel to render duty.
Meanwhile, the NDRRM OPERATIONS CENTER or

NDRRMOC is managed and maintained on a 24-hour
basis by OCD personnel in coordination/collaboration
with respective operations centers of NDRRMC Member-
Agencies and Regional Disaster Risk Reduction and
Management Councils (RDRRMCs) operates under Nor-
mal and Emergency Conditions. NDRRMOC requires as
much personnel it would need to render duty.
NDRRMOC CORE FUNCTIONS3
The NDRRMOC shall serve as the nerve center for alert

and monitoring, multi-agency and multi-level operational
coordination, response and resource mobilization, and
information management.
It shall utilize support systems such as early warning and

emergency broadcast system, geographic information system
and other space-based technologies, incident command
system, rapid damage assessment and needs analysis,
emergency logistics management, public-private partnerships
for emergency response, and humanitarian assistance
coordination mechanism.
3
IRR of RA 10121, Rule 11, Section 3
The NDRRM Operations Center | 7

GUIDELINES IN OPERATING THE NDRRM OPERATIONS CENTER
T o ensure efficient and effective delivery of services and to facilitate response actions, the following
procedures shall be observed by the personnel manning the NDRRMOC.
A. COORDINATION AND FEEDBACK MECHANISM

1. Communication Flow and Information Dissemination
The NDRRMC information/communication flow shows how warning/alert/advisories from the
surveillance agencies are processed and developed into NDRRMC Advisories, Situational Reports, and
other Official Disaster Reports, providing decision-makers with valuable information and knowledge. The
processed information from the NDRRMOC also serves as basis for appropriate response or actions to
be taken by the community at risk, LDRRMCs, and other response agencies. Figure 1 shows a diagram
for the flow of communication among NDRRMC member - agencies, LDRRMCs, the media, and the
public.
Figure 1. Schematic Diagram of the Communication / Information Flow
10 | Guidelines in Operating the NDRRM Operations Center

2. Provision of Alert and Warning (See Annex A for Process Flow for Advisories and Bulletins)
a. Procedures in preparing and issuance of Advisories and Bulletin through SMS and the
NDRRMC Monitoring Dashboard4
i. Information / Advisory received and obtained from Warning Agencies via their websites, social
media accounts, email, and facsimile shall be immediately disseminated through SMS using the
standard template to the following recipients:
 OCD Key Officials
 OCD Regional Offices
 Relevant NDRRMC Member-Agencies / National Government Agencies (NGAs)
ii. Encode data into the NDRRMC Monitoring Dashboard for the review and approval of the
designated approving authorities. Conduct verification and coordination with concerned warning
agencies as needed. Information in the NDRRMC Dashboard are categorized as follows:
 Earthquake Information
 Volcano Advisory
 Tsunami Information
 Rainfall Advisory
 General Flood Advisory
 Gale Warning
 Severe Weather Bulletin
 Incidents Monitored
iii. Once approved, the advisory shall be available in the NDRRMC Monitoring Dashboard for
public information/consumption and may be downloaded in PDF form.
b. Existing Risk Control Measures for the Provision of Alert and Warning
i. Regular monitoring of the NDRRMC Monitoring Dashboard shall be conducted by Chief, Risk
Monitoring and Evaluation Section (RMES) and the Duty Team Leader. Likewise, the ICTD shall
ensure that personnel from their division shall be on standby to maintain the dashboard.
ii. In the event that the NDRRMC Monitoring Dashboard becomes inaccessible, the Duty Team
shall prepare and convert advisories received into a Memorandum for the Chairperson,
NDRRMC, NDRRMC Advisory, and NDRRMC Update.
iii. Disseminate the following reports to its respective recipients, as shown below:
Table 2. Dissemination channels and recipients of various NDRRMC Reports
NDRRMC Report CHANNEL RECIPIENT
Memorandum for SND, and C, NDRRMC Transmit / Hand-carry / Email OSND and OSEC Group
NDRRMC Advisory Email and Fax OCD Key Officials
Concerned NDRRMC Member-Agencies,

NDRRMC Update Email and Website
Media, other stakeholders and Public
4
NDRRMC Memorandum 98, s. 2020 dated 23 October 2020 re Full Utilization of NDRRMC Monitoring Dashboard
Guidelines in Operating the NDRRM Operations Center| 11

iv. NDRRMC Update shall be uploaded in the NDRRMC website and linked to the official social
media accounts for information and reference of the media and the general public.
v. Once the NDRRMC dashboard is accessible again, re-encode the data into the NDRRMC
Monitoring Dashboard for the review and approval of the designated approving authorities.
c. Protocols for Preparing Emergency Alert and Warning Messages (EAWM)

i. The designated Duty Personnel shall prepare and draft the EAWM based on the information
provided by the Warning Agencies. The said draft EAWM shall be forwarded to the approving
authority for review and approval. Duty Personnel shall adhere to the following succession of
command within the NDRRMOC:
 Chief, 24/7 Operations Center / Assistant Chief / Team Leader
 Director, Operations Service
 Civil Defense Deputy Administrator for Operations
 Civil Defense Deputy Administrator for Administration
 Civil Defense Administrator
ii. Once approved, the Duty Personnel shall release and disseminate the said EAWM to the
Telecommunication Companies (TelCos) for information and prompt / appropriate action.
iii. The Duty Personnel shall ensure that the TelCos have received the message by calling each
focal, 1 minute after sending the approved message.
iv. TELCOs shall immediately broadcast/transmit the EAWM to residents of affected communities
(location-specific).
v. The designated Duty Personnel shall log the message with the corresponding date and time of
dissemination, and the name of the focal person who received the message together with the
time it was acknowledged by the aforementioned personnel to the monitoring logsheet.
vi. Likewise, these messages shall be sent to the OCD Regional Offices concerned through other
means and the Duty Personnel shall log the time it was acknowledged.
Table 3. Triggers for Dissemination of EAWM and Text
Monitoring
Particulars EAWM Text Blast System
Dashboard
24-Hour Public Weather

► No requirement for EAWM. ► All Advisories from PAGASA ► All reports
Forecast every 4:00 AM and 4:00 PM
Gale Warning ► No requirement for EAWM. ► All Advisories from PAGASA ► All reports
► Monsoon Rains / LPA with more than ► All reports ► All reports
100mm amount of rainfall forecasted.
► With TCWS Nos 3, 4, 5
Severe Weather Bulletin ► With expected landfall
► For Storm Surge, refer to PAGASA
STORM SURGE Advisory released
every 6 hours

Monitoring
Particulars EAWM Text Blast System
Dashboard
► ORANGE and RED Rainfall ► All reports ► All reports

► 6 hours validity
► No need for EAWM if same areas/
advisory w/in 6hrs
Heavy Rainfall Warning / ► Orange heightened to Red or there
Rainfall Advisory is/are new area(s) (even within 6hrs)
► Scale down (from Red to Orange)
for EAWM if beyond 6 hours/no need
for EAWM if still within the time
frame.
► Localized Tsunami c/o PHIVOLCS

► All reports ► With tsunami
Tsunami Information ► International (outside PH) tsunami, warning ONLY
coordinate w/ PHIVOLCS
► Magnitude 5.0 and higher; with ex-

pected aftershocks and/or damages ► Magnitude 3.0
► *Intensity IV and up only (target are- ► Magnitude 3.0 and higher; and higher; with
Earthquake Information as) with expected aftershocks expected after-
► *If EQ Info 1 is less than Mg 5.0, then and/or damages shocks and/or
EQ No. 2 recorded higher magnitude, damages
coordinate first with PHIVOLCS
Volcano Bulletin ► Level 2 Alert or higher ► All reports ► All reports
vii. Regional DRRMOC shall course through the NDRRMOC any early warning that needs to be
urgently disseminated to communities or areas at high risks to any hazards.
d. Early Warning System for Local Dam Operators

i. Local Dam Operators shall send water release announcements to Regional/ Local DRRMOCs.
Information/advisory received shall be immediately disseminated to all concerned stakeholders
through SMS and other means of dissemination. Likewise, OCD Regional Offices concerned
shall receive this information through Viber and email for dissemination redundancy.
ii. Likewise, encode data into the NDRRMC Monitoring Dashboard for the review and approval of
the designated approving authorities.
iii. Once approved, the advisory shall be available in the NDRRMC Monitoring Dashboard for
public consumption and may be downloaded in PDF form.
3. Coordination and Sending/Receiving Reports

a. All duty personnel shall properly transmit and acknowledge receipt of any information, updates, and
reports received/sent through email, SMS, and facsimile.

b. Incidents which require decision-making by higher authorities shall be reported through the fastest
means of communications.
i. E-mail
► Only the official email address shall be used in sending reports such as Situational
Reports, Incidents Monitored, NDRRMC Advisories, and Updates. This shall also be applied
at the regional level.
► Reports such as situation reports, incidents monitored and other necessary reports from
OCD Regional Offices shall be sent directly to the official email address of the NDRRMOC
([email protected] and [email protected]). In composing an email, it shall always
begin with an acknowledgement, and a cordial tone shall always be maintained.
► The name of the sender shall be indicated.
► Coordination thru phone calls shall be reiterated and sent thru email for tracking
purposes, liability, and accountability.
► Emails received especially with the attached reports shall be acknowledged properly as
shown on the example below:
“Dear Sir/Ma’am,
This is to acknowledge receipt of your message.
Thank you and regards,
Juan Dela Cruz

NDRRM Operations Center”
ii. Facsimile
► A properly filled-out fax cover sheet shall always be used as shown in Figure 2.
► Telephone courtesy shall be observed and the identity of the recipient shall be politely
requested for.
► After transmitting message/information thru fax, a follow-up call to the recipient shall be
made to confirm receipt.
► When a fax is received in error, the sender shall be informed by giving them a call.
Consequently, faxes received in error shall be disposed properly.
► OCD Duty Personnel shall record in the log book the date and time the advisories/reports
were received/disseminated (e.g. Weather Advisor, Severe Weather Bulletin, Special
Weather Outlook, Volcano Bulletin, Earthquake Information, etc.) from surveillance agencies
and other sources and provide a photocopy to the SDO and duty personnel in-charge of
SMS for the preparation of necessary reports.
► Faxed reports shall not be left lying around where others could potentially see them for this
that may lead to misinformation.

Figure 2. Fax cover sheet template
iii. Short Message Service (SMS)

► Reporting information and updates thru SMS shall be accurate, clear, and concise. The use
of too much abbreviation shall be avoided.
► A cordial tone shall always be maintained in composing a text message.
► The source of the information shall always be cited/included in the message.
► Updates/reports received through the Operations Service mobile phone, shall be properly
acknowledged (e.g. “Noted, Ma’am/Sir.”, “This is duly noted, Thank you!”).
► Significant changes/updates on reports sent thru SMS shall still be reflected on the
submitted official / signed report to NDRRMOC for tacking, liability, and accountability.
4. Handling Concerns Requiring Immediate Actions

a. In the event that information on an incident is received through phone calls, e-mail, text messages,
and social media, duty personnel shall gather the following:
i. Name and contact number of the informant
ii. Location of the incident
iii. (For SAR request) Name and contact number of persons to be rescued
b. Consolidate all information and/or request received, and inform the Team Leader for coordination
with the appropriate agency and/or RDRRMC.

B. ACTIVITIES DURING DISASTER PREPAREDNESS AND DISASTER OPERATIONS
1. Coordination and Secretariat Functions
a. Executive Director, NDRRMC shall convene the Pre-Disaster Risk Assessment (PDRA) Core Group
for a meeting on the council’s preparedness measures and appropriate course of actions.5
b. All Response Agencies shall be organized according to Response Clusters and be advised to
immediately report their available assets for immediate deployment to the threatened areas upon
receipt of initial warnings/alerts/advisories issued by surveillance/warning agencies. Further, upon
the request of RDRRMCs, concerned National Government Agencies shall evaluate their existing
resources and reinforce its local/regional counterparts if needed, and direct them to preposition bulk
of their respective assets within accessible and safe distance to the areas that are likely to be
affected.
c. Close coordination and partnership with private transport companies (sea, air, and land) shall be
maintained by the Logistics Cluster for further augmentation of transport services of response
agencies to expedite the immediate delivery and distribution of necessary supplies and equipment in
the threatened/disaster-affected areas.
d. Coordination shall be made with implementing agencies to maximize mobilization of resources to
the disaster-affected areas.
e. A recommendation for the declaration of National State of Calamity shall be made, if needed.
f. NDRRMC meetings shall be facilitated to effectively address the requirements in the affected
regions. (See Annex B for the Revised Guidelines on the Declaration of State of Calamity).
g. Requirements and requests of affected regions such as but not limited to Search, Rescue and
Retrieval (SRR) teams, logistics, relief and medical supplies, and other basic services shall be
immediately referred to appropriate response clusters on duty at NDRRMOC.
2. Monitoring and Reporting

a. The preparedness activities of the LDRRMCs shall be monitored through the OCDROs. Likewise,
preparations/actions of NDRRMC Member-Agencies, and the disaster response requirements in the
disaster-stricken areas shall also be monitored.
b. The response and early recovery efforts of the National, Regional, and Local DRRMCs shall be
monitored and documented.
c. In coordination with NDRRMC Member-Agencies and OCDROs, the status of ongoing disaster
operations and the evolving situations in the affected areas shall be properly monitored and
reflected in the progressive NDRRMC situation report.
d. Warnings / alerts / advisories issued by surveillance agencies shall be processed for dissemination
to all stakeholders.
e. NDRRMC Situational Reports shall be prepared for the President, NDRRMC Chairperson, and
Member-Agencies.
f. The NDRRMC Situational Report in the form of Memorandum for the Chairperson, NDRRMC shall
be translated into an NDRRMC Update and uploaded to the NDRRMC website and linked to social
media.
5
Details of the PDRA are further discussed on Chapter III. NDRRMOC Alert System

C. ADMINISTRATIVE PROCEDURES
1. Document Tracking System (Incoming/Outgoing Communications, and Disaster Reports/Warning
Information Dissemination)
NDRRMOC shall maintain a desktop computer solely for tracking of communications and disaster
reports of the day to ensure the whereabouts of said documents in case of further verifications. Record
shall include the following:
a. All incoming reports from the OCD Regional Offices and/or agencies concerned related to disasters
shall be scanned and uploaded in the document tracking system.
b. Regardless of the situation, non-disaster related communications (e.g. request for data, notice of
meetings, request for assistance, attendance to workshops, donations and vetting from PMS
received during tour of duty) shall be forwarded to the personnel in-charge of the document tracking
for recording and then to the Director, Operations Service, Chief or Asst. Chief, 24/7 OpCen / Team
Leader for notation and/or decision-making.
2. File Naming Advisories, Incidents Monitored, and Situational Reports

Personnel who will prepare the advisories and disaster reports shall follow the following templates
in file naming document files (doc/docx), PDF files, and NDRRMC Website (article and display).
a. For Advisories and Bulletins (from PAGASA and PHIVOLCS)
Table 4. File Name Templates for Advisories and Bulletins

Document File Name
ADV_(type of advisory)_(advisory/bulletin number)_(hazard/title/subject)_
NDRRMC Advisory (date:ddmmmyyyy)_ADVISORY
(doc file)
Example: ADV_GALE_1_12JAN2019_ADVISORY
ADV_(type of advisory)_(advisory/bulletin number)_( hazard/title/subject)_
NDRRMC Update (date:ddmmmyyyy)_UPDATE
(doc file)
Example: ADV_SWB_3_TCPABLO_22DEC2012_UPDATE
NDRRMC Memorandum for (date:ddmmmyyyy)_MEMO
the C, NDRRMC
(doc file) Example: ADV_EQ_1_EQINMATANAO_14JUL2019_MEMO
PDF File for uploading to (date:ddmmmyyyy)
NDRRMC Website
Example: ADV_TCA_3_BOPHA_02DEC2012
(type of advisory) No. (number of advisory) for (identify the hazard and/or area/location,
Display File Name (NDRRMC if applicable)
Website)
Example: Severe Weather Bulletin No. 4 for Tropical Cyclone Opal
Guidelines in Operating the NDRRM Operations Center | 17

b. For Situational Reports
Table 5. File Name Templates for Situational Reports

Document File Name
NDRRMC Update SitRep_No_(sitrep number)_(name of disaster/hazard)_(year)_Update
(doc and PDF file) Example: SitRep_No_1_TC_Vicky_2020_Update
NDRRMC Memorandum for SitRep_No_(sitrep number)_(name of disaster/hazard)_(year)_Memo
the C, NDRRMC
(doc and PDF file) Example: SitRep_No_1_TC_Vicky_2020_Memo
Article File Name Situational Report for (name of disaster/hazard) (year)
(NDRRMC Website) Example: Situational Report for Tropical Storm Rolly 2020
Display File Name SitRep No. 1 for (name of disaster/hazard) (year)
(NDRRMC Website) Example: SitRep No. 1 for TC Vicky 2020
c. For Incidents Monitored Reports

Table 6. File Name Templates for Incidents Monitored Reports
Document File Name
IMR_(indicated if initial or progress)_(progress number)_(name of disaster/hazard)_
NDRRMC Update (muni/city)_(province)_Update
(doc and PDF file)
Example: IMR_INITIAL_Fire_Malabon_Update
IMR_(indicated if initial or progress)_(progress number)_(name of disaster/hazard)_
NDRRMC Memorandum
(muni/city)_(province)_Memo
for the C, NDRRMC
(doc and PDF file)
Example: IMR_INITIAL_Fire_Malabon_Memo
Incidents Monitored Report for (name of disaster/hazard) in (city/muni, province,
region)
Article File Name
(NDRRMC Website)
Example: Incidents Monitored Report for Fire Incident in Meycauyan City, Bulacan (Region
III)
(Initial or Progress) Report (indicate the number for progress report) for (name of disaster/
hazard) in (city/muni, province, region)
Display File Name
(NDRRMC Website) Examples:
Initial Report for Armed Conflict in Marawi City
Progress Report No. 3 for Fire Incident in Meycauyan City, Bulacan (Region III)

Note:
 For the Article File Name, indicate the category of the tropical cyclone (tropical storm, tropical
depression, etc.). Meanwhile, for document/PDF files and Display File Name, use the general term
TC (tropical cyclone).
 For PDF Files to be uploaded in the NDRRMC Website, ensure that there are no spaces and
punctuation marks.
 Indicate the YEAR when the incident happened. For tropical cyclones, indicate the year when the
TC entered Philippine Area of Responsibility or when it was developed.
 Date of issuances/release shall not be included in the Display File Name (NDRRMC Website).
There is a separate field for date/time of release/issuance in the NDRRMC Website.
 To shorten the name of advisories, use acronyms and abbreviations listed in this book (page xi).
Nonetheless, use the following acronyms and abbreviations:
Table 7. Acronyms and Abbreviations for File Naming

Acronyms and Abbreviations Document
ADV Advisory
IMR Incidents Monitored Report
SURGE Storm Surge
GALE Gale Warning
WA Weather Advsory
TCA Tropical Cyclone Advisory
FLOODB Flood Bulletin
FLOODA Flood Advisory
RAINADV Rainfall Advisory
DAM Dam Discharge
VOLCANO Volcano Bulletin
ERNOTIF Eruption Notification
TSUNAMI Tsunami Advisory

3. Tour of Duty/Duty Relief System
a. The General Services Division (GSD) shall be responsible for the preparation of duty schedule for
the Duty Driver, Security, and Duty Utility during normal/emergency condition.
b. Operations Service shall be responsible for the preparation of duty schedule of the OS Personnel.
c. Operations Service Duty Alert Teams shall render 24-hr duty (monitoring, coordination, report
development, and maintaining the NDRRMC monitoring dashboard) during BLUE and RED alert
status.
d. Duty Personnel shall report for duty ahead of the prescribed time of duty:
 Regular days: 5:01 PM to 8:00 AM the following day
 Weekends/Holidays: 8:01 AM to 8:00 PM and 8:01 PM to 8:00 AM the following day
e. Outgoing duty personnel shall not leave their posts until the incoming duty personnel arrives and
shall observe proper turn-over of documents and responsibilities. Each member of the duty
personnel shall personally endorse / turn-over any unfinished task before leaving the post to ensure
continuity of the work assigned.
f. Personnel on official travel or official leave (trainings / seminars, scheduled medical services,
vacation) shall be removed on the WHITE ALERT duty schedule. OS shall immediately issue the
revised duty schedule and subsequently inform concerned personnel on the change of schedule.
g. During Emergency Condition (BLUE or RED ALERT), the duty personnel shall prioritize his/her duty
at NDRRMOC in case he / she is required by other offices (outside) and OCD Division to attend
meetings and participate to activities (even with prior issuance of Travel/Memo Order).
h. All duty personnel shall stay at the NDRRMOC during their entire tour of duty and shall refrain from
doing other unofficial business outside the NDRRMC Building. In case of personal emergency,
concerned personnel shall inform the senior official prior to leaving the office premises.
i. Operations Service alert team members shall immediately inform the Operations Service Team
Leader if he / she cannot report for duty in the event of an emergency and the team leader shall
subsequently inform the Chief, 24/7 OpCen.
j. Personnel who will not be able to render duty due to personal reasons shall look for replacement
ahead of time, at least two (2) days before his/her scheduled duty. A written agreement shall
likewise be submitted to the Chief, 24/7 OpCen. Personnel can only swap duty schedule with
personnel with the same function/task as written in the approved/signed Duty Schedule.
(See Figure 3 Swapping Form).
k. Duty driver and a corresponding vehicle shall be assigned at the NDRRMOC during BLUE and RED
alert status and shall not be utilized for other purposes. All trips shall be with the consent of the
Director, Operations Service / Chief or Asst. Chief, 24/7 OpCen / Team Leader.
l. Duty personnel leaving the NDRRMOC premises during the tour of duty without permission from the
Team Leader shall be subjected to corresponding disciplinary action as determined by the Human
Resource Management and Development Division (HRMDD).
m. For special cases (such as pandemic or any related cases) that would require strict health protocols,
limit physical contact, and observance of social distancing, a work-from-home (WFH) arrangement
or a combination of physical and WFH duty system/arrangement may be applied.

Figure 3. Swapping Form
4. Attire Decorum
a. All duty personnel shall wear appropriate attire and Identification Cards (IDs) during office hours:
Office uniform during normal condition and prescribed NDRRMC/OCD polo shirt with collar and
pants during emergency conditions.
b. Personnel who attend meetings at OSND, OUSCVRA or at any office within the DND and
messengers who deliver reports and communications to these offices shall wear the prescribed
dress code with Identification Card (ID).
c. Wearing shorts and slippers at the NDRRMOC is prohibited at all times.
d. Proper attire decorum must also be observed during official video teleconferencing meetings.
5. NDRRMOC Duty Report (See Annex C and D for NDRRMOC Duty Report Templates for Normal and Emergency Conditions)
a. The report shall be prepared and submitted to the CDA thru D, OS and C, 24/7 OpCen, after the
tour of duty of personnel who rendered duty on weeknights (5:01 PM to 8:00 AM the following day)
and weekends/holidays.
b. It shall contain the attendance, list of reports/advisories released and summary of other
administrative matters (status of communication lines, duty driver activity, etc.).
c. During Normal Condition, the report shall be prepared and signed by the Team Leader. During
Emergency Condition, it shall be prepared by the Planning Manager.

6. Entitlement to Compensatory Time-Offs (CTOs) and Provision of Meals
a. Employees are required to render forty (40) hours of work in a week, subject to the work schedule
adopted by the agency. In the exigency of the service, employees may be required to render
services beyond working hours.
b. The CTO may be availed of in blocks of four (4) or eight (8) hours. Agencies adopting alternative
work schedules should make parallel adjustments in the availment blocks, tantamount to either a
half or full day leave from work.
c. The employee must first obtain approval from the head of the agency/authorized official regarding
the schedule of availment of CTO. The management shall accommodate, to the extent practicable
all applications for availment of CTO at the time requested by the employee. In the exigency of the
service, however, the schedule may be recalled and subsequently rescheduled by the Head of the
Office/authorized official within the year.
d. The Compensatory Overtime Credits (COCs) cannot be issued to offset undertime/s or tardiness
incurred by the employee during regular working days.
e. COCs earned cannot be converted to cash, hence, are non-cumulative;
f. COCs will not be added to the regular leave credits of the employee. Hence, it is not part of the
accumulated leave credits that is paid out to the employee.6
g. All personnel who render duty at NDRRMOC for 12 to 24 hours straight (holidays/weekends) shall
be entitled to Compensatory Time-Offs (CTOs) as prescribed in the enabling laws.
h. All duty personnel shall be provided with food/meals during their tour of duty.
7. Telephone Courtesy
a. All duty personnel shall observe telephone courtesy at all times, regardless of who the callers are.
 Answer promptly (by the 2nd ring).
 Keep a pen and paper near the phone.
 Before picking-up the receiver, end any other side conversations and ignore
distractions.
 Never talk with anything in your mouth.
 Be sensitive to the tone of your voice.
 Be polite and courteous.
 Always identify yourself and office/division/region at the beginning of all calls as shown
below:
“Good morning / afternoon! This is (name),
OCD-(division/region). How may I help you?”
“Good morning / afternoon! OCD-(division/region).

(Name) speaking, may I speak to Ms. Relan Jay Garcia?”
 Respectfully request for the caller’s full identity and time of call. *Military phonetics.
 Address the caller properly (i.e. Ma’am, Sir, Ms. and/or Mr.) and never address an
unfamiliar caller by his or her first name.
6
CSC-DBM Joint Circular No. 02, s. 2004 dated 04 October 2004 (Non-Monetary Remuneration for Overtime Services Rendered)

 Listen carefully to the message of the caller. You may repeat his/her message for
clarification.
 Speak clearly especially when leaving messages.
 Always ask if you can put the caller on hold.
 Never leave the person on hold for more than a few seconds or they may become upset
and hang up.
 Smile! — It shows even through the phone lines.
b. The Presidential Situation Room (PSR) monitor of the Office of the President (OP) installed at the
NDRRMOC shall be monitored at all times when activated. The Information, Communications and
Technology Division (ICTD) personnel who were trained by the Office of the President and the
National Security Council shall brief and train new NDRRMOC personnel on how to operate the
equipment.
c. Personal phone calls (landline and mobile) using the Operations Service mobile phone and direct
lines/facsimile are STRICTLY PROHIBITED. Should there be any need to do so (due to
emergencies), inform first the Duty Team Leader and / or Operations Service Officers present.
8. Attendance to Flag Raising Ceremony and Human Resource Information and Education (HRIE)
for OCD Employees
a. On Normal Condition, outgoing duty personnel who rendered duty from 8:00 PM, Sunday to 8:00
AM, Monday shall be automatically excused from attending the flag raising ceremony and HRIE.
Whereas, incoming duty personnel from 8:00 AM Monday onwards are only exempted from HRIE
but are still required to attend the flag ceremony.
b. During emergency conditions (Blue / Red Alert), incoming and outgoing duty personnel for 8:01 AM
Monday duty are likewise excused from attending the flag raising ceremony and HRIE.

NDRRMOC ALERT SYSTEM
A. CHARACTERISTICS OF DISASTERS
Aside from the classification of disasters based on the hazards (i.e. natural or human-induced) causing
the disaster. They may also be classified based on the speed of onset (i.e. slow onset or sudden onset).
Speed of onset describes how quickly the peak of hazard occurs. It has an effect on the actions to be under-
taken by the NDRRMOC and the NDRRMC as a whole.
1. Sudden Onset Disaster

A sudden onset disaster is one triggered by a hazardous event that emerges quickly or
unexpectedly (e.g. earthquake and local tsunami). Should the emergency occur at night or on
weekends during normal condition, members of Operations Service - Quick Response Team
(Operations Service - QRT) shall immediately report to NDRRMOC upon the advice of the Duty Team
Leader. Relieve of QRT will start upon the assumption of Operations Service Duty Alert Team.
2. Slow Onset Disaster

A slow onset disaster is defined as one that emerges gradually overtime (e.g. drought, weather
disturbance, high-density population gatherings).
B. NDRRM OPERATIONS CENTER ALERT CONDITIONS
The NDRRMOC operates on a 24/7 basis under two conditions: NORMAL and EMERGENCY.
1. Normal Condition
The NORMAL CONDITION, also referred to as WHITE ALERT, is the state wherein all incidents,
hazards, and its possible effects are being monitored and assessed. During this condition, the
NDRRMOC functions as a regular office with a skeletal duty from OCD Operations Service (OCD-OS)
personnel and augmentation from other OCD Services. Duty personnel shall perform alert and
monitoring of situations, coordination, reporting, information dissemination, and other tasks as directed
by the CDA; CDDA-A; CDDA-O; D, OS; and C, 24/7 OpCen.
2. Emergency Condition
The EMERGENCY CONDITION is declared when a hazard has been assessed to have potential
impacts or effects to lives and properties and may warrant the need to coordinate the delivery of
emergency assistance or support from relevant government agencies.
Two (2) types of Emergency Conditions:
a. BLUE ALERT- It is the raising of alert status of the NDRRMOC primarily in preparation for a slow
onset disaster or in anticipation of situation escalation, requiring selected duty personnel. Primary or
lead personnel from OCD, complemented by Detailed Duty Officers (DDOs) shall render duty at the
NDRRMOC.
24 | NDRRMOC Alert System

b. RED ALERT - It is to the highest level of alert to address an ongoing or in anticipation of an

imminent emergency situation. It requires response agency staffing at the NDRRMOC and
immediate interagency coordination.
C. MANNING OF THE NDRRMOC

1. Detailed Duty Officers
The NDRRM Operations Center Facility is operated by the OCD personnel during normal condition.
The NDRRMOC Facility is operated and managed by the OCD personnel during emergency conditions
to be complemented by the DDOs7 from NDRRMC Member-Agencies.
The OCD Operations Service’s manpower and office resources ensure that the NDRRMOC is fully
operational to perform its core functions and achieve its mission. Surge capacity is provided by
personnel from other OCD Services/Divisions to augment manpower requirement of the NDRRMOC.
Personnel on duty (Incoming and Outgoing) shall perform the following:
 Incoming Duty Personnel shall record their attendance and time of arrival in the Duty
Personnel Journal / Logbook.
 Outgoing Duty Personnel shall observe proper turn-over of duties, documentation, and
other concerns to Incoming Duty Personnel.
 Duty personnel shall be held liable for any loss or damage inside the center due to
negligence.
 Stay at the NDRRMOC for the entire tour of duty.
2. Organizational Structure and Composition of Duty Teams

a. The composition of duty teams varies depending on the alert status of the NDRRMOC. Table 8 and
9 show the team compositions during normal and emergency conditions.
Figure 4. Organizational Structure during Normal Condition

7
Guidelines for the DDOs are further discussed in Chapter IV.
NDRRMOC Alert System | 25

b. Augmentation from other OCD Services during Emergency Condition will be upon the directive/
discretion of the CDA, D, OS, Responsible Official, and EOC Manager.
Table 8. Composition of Duty Teams during Normal Condition
NORMAL CONDITION (WHITE ALERT)
WHITE ALERT
TEAM LEADER:
 24/7 OpCen - Disaster Management Section (DMS)
8:01 AM to
5:00 PM SUPPORT STAFF:
 24/7 OpCen - Risk Monitoring and Evaluation Section (RMES)
 ICTD and LIFMD/ROCD shall provide surge capacity as deemed nec-
essary aside from performing their usual duties and responsibilities.
WEEKDAYS
TEAM LEADER:
 24/7 OpCen - RMES (Team Leader)
5:01 PM to 8:00 AM SUPPORT STAFF:
the following day
 LIFMD/ROCD - Response and Force Management Section
 ICTD - Network Management Section (NMS)
 GSD - (Driver, Utility, and Security)
TEAM LEADER:
 24/7 OpCen - RMES (Team Leader)
WEEKENDS & 8:01 PM to 8:00 AM SUPPORT STAFF:
HOLIDAYS the following day
 LIFMD/ROCD - Response and Force Management Section
 ICTD - Network Management Section (NMS)
 GSD - (Driver, Utility, and Security)

Figure 5. Organizational Structure during Emergency Condition

Table 9. Composition of Duty Teams during Emergency Condition

EMERGENCY CONDITION
BLUE ALERT RED ALERT
Responsible Official
MANAGEMENT
EOC Manager
Operations Manager
Liaison
OPERATIONS
Cluster Coordinator
Logistics Coordinator
Planning Manager
Report Coordinator
PLANNING
Report Developer
24-HOUR Documenter
ROTATION
Logistics Manager
Communications Manager
LOGISTICS
Network Manager
Engineering Manager
Finance / Administration Manager

Special Disbursing Officer
FINANCE AND Administrative Assistant
ADMINISTRATION Utility
Security
Driver
24/7 OpCen - RMES

12-HOUR
ROTATION
ICTD - NMS
Detailed Duty Officers (under the supervision of EOC Manager)

3. Hierarchy of Command
The duty personnel shall observe the chain of command for the different Alert Status of the
NDRRMOC as shown:
WHITE ALERT
Operations Asst. Chief, Support Staff

Civil Defense Chief, Team Leader (24/7 OpCen, LIFMD/
Deputy Service 24/7 Operations
Civil Defense Administrator
24/7 Operations ROCD, ICTD
Director Center Center
Administrator for Admin & Opns
BLUE RED
ALERT
Support Staff
Civil Defense Responsible EOC Manager Operations / Planning / (24/7 OpCen, LIFMD/
Deputy Official Logistics / Finance & ROCD, ICTD
Civil Defense Administrator Administration
Administrator for Admin & Opns Managers
4. Virtual EOC
As a matter of protocol, in cases that physical reporting to the NDRRMOC is deemed unsafe for the
EOC personnel (Threat to public heath safety, damage to facility, etc.) the virtual EOC shall be
activated.
5. Duties and Responsibilities of Duty Personnel Manning the NDRRMOC (See Annex E for more details)
a. Normal Condition
 Team Leader - is the overall authority and decision-maker during the tour of duty. He/She
directly reports to higher authorities following the hierarchy of command: CDA, CDDA-A/O, D,
OS, and C, 24/7 OpCen (Asst. Chief, 24/7 OpCen in case the C, 24/7 OpCen is not available).
Must primarily come from 24/7 OpCen, either from DMS or from RMES, performing but not
limited to the following functions:
► Disaster Management Section (DMS) Personnel - Prepares NDRRMC Situational Report
and/or Incidents Monitored, and other disaster-related reports
► Risk Monitoring and Evaluation Section (RMES) Personnel - Monitors weather
disturbances and other hazards. Disseminate advisories and other warnings thru all
possible means of communications (NDRRMC dashboard, SMS, EAWM, email, etc.)
 Logistics, Interoperability and Force Management /Response and Operational
Coordination Division Operations (ROCD) Personnel - facilitates requests for Logistical
requirements from OCDROs, NGAs and/or NGOs on coordination, tracking, and dispatch of
goods, supplies, personnel, and equipment.
 Information and Communications Division (ICTD) Personnel - monitors and maintains
computer systems and networks and provides technical assistance during tour of duty.
b. Emergency Condition
 Management
► Responsible Official - Sets the priorities/objectives to be undertaken by the NDRRMC
EOC Management Team for the given operational period.
► EOC Manager - Supervises all operational and support functions being performed at
the NDRRMOC.
 Operations
► Operations Manager - Supervises implementation of instructions for coordination and
consequence management.
► Liaison - Monitors, receives, and processes response requests that are received via phone
call, SMS, email and other means.
► Cluster Coordinator - Develops correspondences and other documentary requirements for
execution of disaster response activities.
► Logistics Coordinator - Arranges logistical requirements for response operations.
 Planning
► Planning Manager - Supervises information management and situational analysis functions
of the NDRRMOC.
► Report Coordinator - Gathers and validates situation information obtained via phone call,
SMS, email and other means.
► Report Developer - Develops NDRRMOC Situational Report with analysis and
recommendations.
► Documenter - Maintains all printed and electronic reports of the NDRRMOC.
 Logistics
► Logistics Manager - Supervises functionality and maintenance of NDRRMOC, equipment,
tools and supplies used for coordination and communication.
► Communications Manager - Ensures functionality of NDRRMOC communication tools and
equipment, and facilitate maintenance thereof.
► Network Manager - Ensures functionality of NDRRMOC network connectivity, and facilitate
maintenance thereof.
► Engineering Manager - Ensures functionality of the entire NDRRMOC facility.
 Finance and Administration
► Finance/Administration Manager - Supervises all functions related to finances and
administrative matters within the NDRRMOC.
► Special Disbursing Officer - Ensures availability of cash advance for use of the
NDRRMOC duty team.
► Administrative Assistant - Serves as message center of the NDRRMOC for all financial
and administrative documents.
► Utility - Provides utility services and other related requirements.
► Security - Provides security services and other related requirements.
► Driver - Provides transport services for NDRRMOC duty personnel.

D. RAISING AND DOWNGRADING OF THE ALERT STATUS AT THE NDRRM OPCEN VIS-À-VIS
VARIOUS SITUATIONS
1. Raising the alert status of the NDRRMOC (i.e. from WHITE ALERT to BLUE ALERT or WHITE ALERT
to RED ALERT) is determined based on various triggers and conditions. 8 Once these considerations are
met, raising of the alert status shall be discussed among decision-makers.
2. The Chairperson, NDRRMC and the Executive Director, NDRRMC have the authority, discretion, and
responsibility in raising the NDRRMOC Alert Status.
3. Other agencies may recommend raising the alert status through the Director, Operations Service and/or
Chief, 24/7 OpCen, e.g. PAGASA for weather disturbances, PHIVOLCS for volcano activities and
earthquake, and response agencies for human-induced hazards. The recommendation shall be
forwarded to the Executive Director (ED), NDRRMC for approval.
4. Downgrading the NDRRMOC’s Alert Status shall be made upon the recommendation of Chief, 24/7
OpCen / Director, Operations Service to ED, NDRRMC.
5. Downgrading from RED to BLUE to WHITE shall be determined based on the condition in affected
areas. Termination of disaster response such as relief operations and search, rescue and retrieval
(SRR) can be the basis of downgrading the alert status.
6. However, when downgraded into normal condition (white), concerned NDRRMC Member-Agencies and
OCDROs are still required to submit reports/updates to NDRRMOC from time to time.
8
Conditions and triggers are further discussed in Annex F

NDRRMC MEETINGS AND MEDIA MANAGEMENT
A. MEETINGS
1. Pre-Disaster Risk Assessment (PDRA) Meeting

The Pre-Disaster Risk Assessment (PDRA) is a process to evaluate a hazard's level of risk
given the degree of exposure and vulnerability in a specific area. It presents the possible impacts on the
populace and forms a basis to determine the appropriate level of response actions from the national
level government agencies down to the local government units.9
In view of a slow and sudden onset hazard, a PDRA Core Group composed of authorized and
designated representatives shall be convened at the NDRRMOC.
The PDRA Core Group members are directed to organize and may wish to call on other NDRRMC
Member-Agencies and organizations to facilitate the immediate execution of needed assessment and
dissemination of results, as deemed necessary.
Facilitation of PDRA Meetings (Core Group/Extended) shall be spearheaded by the

OCD-Operations Service through the 24/7 Operations Center in order to capture important discussion
points, instructions, directives, and agreements.
During the PDRA meetings, the 24/7 Operations Center shall facilitate the processing of all
administrative requirements needed, as well as the release of the minutes of the meeting.
2. Emergency Meeting (during Emergency Condition)

Facilitation of Emergency Meetings shall be spearheaded by the Operations Service and shall be
supported accordingly by other OCD Services and DDOs:
a. Operations Service shall accomplish the necessary documents (i.e. Notice of Meeting, Provisional
Agenda, and Purchase Request)
b. Concerned OCD Services shall facilitate the Financial, Administrative, and other Logistical
Requirements.
c. DDOs at the NDRRMOC shall coordinate with their respective offices re Emergency Meeting.
3. National Response Cluster System

The Response Cluster System, according to the National Disaster Response Plan (NDRP), is the
aggregation of responding government agencies, humanitarian organizations, faith-based
organizations, private and civil society organizations, including volunteers according to their specific line
of services or expertise during emergency response. This mechanism was adapted by the then National
Disaster Coordinating Council (NDCC) in 2008 to harmonize the efforts of the Philippine government
agencies with international humanitarian agencies of the United Nations in dealing with the effects of
disastrous events. In 2014, the institutionalization of the Cluster Approach was further strengthened
through the adoption of the NDRP, by virtue of NDRRMC Memo No. 24 series of 2014.
9
NDRRMC Memorandum No. 17, s. 2014 Institutionalization of the Pre-Disaster Risk Assessment (PDRA)
32 | NDRRMC Meetings and Media Management

The Response Cluster System defines the roles and responsibilities of each cluster towards a more
systematic delivery of response and services. Table 10 shows the 11 response clusters, each with
identified Lead Agency that will primarily supervise, coordinate, and report all activities of their cluster
members during disaster phase. Meanwhile, Figure 6 shows the organizational structure of the
National Response Cluster.
Table 10. Response Clusters of the NDRRMC
GOVERNMENT
CLUSTER
LEAD
Food and Non-Food Items DSWD
Health (Public Health and Medical), Water, Sanitation and Hygiene (WASH), Nutrition, Mental Health and
DOH
Psychosocial Support (MHPSS)
Camp Coordination and Camp Management (CCCM) DSWD
Logistics OCD
Emergency Telecommunications DICT
Education DepEd
Search, Rescue and Retrieval (SRR) DND-AFP
Management of the Dead and Missing (MDM) DILG
International Humanitarian Relations DFA
Law and Order PNP
Internally Displaced Persons Protection DSWD
Department of Social Welfare and Food and Non Food | Camp Coordination
Development (DSWD) and Management | Internally Displaced
DEPARTMENT OF SOCIAL WELFARE AND

Department of Health (DOH) Health
DEVELOPMENT (DSWD)
Vice Chairperson for Response Armed Forces of the Philippines (AFP) Search and Retrieval
Office of Civil Defense (OCD) Logistics
Department of Information and

Communications Technology (DICT) Emergency Telecommunications
OFFICE OF CIVIL DEFENSE (OCD)
Operational Coordinator Education
Department of Education (DepEd)
Philippine National Police (PNP) Law and Order
Department of the Interior and

Local Government (DILG) Management of the Dead and Missing
Department of Foreign Affairs (DFA) International Humanitarian Assistance
Figure 6. Organizational Structure of Response Cluster

The Response Cluster System:
a. National Response Cluster Meetings shall be presided by DSWD as Vice Chairperson for
Response, OCD Officials, OCD Operations Service Personnel, and lead agencies of the 11
Clusters.
b. If necessary, other NDRRMC Member-Agencies and partners shall attend the meeting upon the
request of the Response Cluster.
NDRRMC Meetings and Media Management | 33

NDRRMC MEETINGS AND MEDIA MANAGEMENT
c. National Response Cluster Meetings shall be conducted based on the recommendation of the
PDRA Core Group, DOST-PAGASA, DOST-PHIVOLCS, or any following officials: Vice Chairperson
for Response; Chairperson or Executive Director, NDRRMC.
d. The Response Cluster shall automatically convene and meet in the event of any of the following:
 Weather System/s to enter/within PAR with Tropical Cyclone Wind Signal No. 2 or higher.
 Occurrence of magnitude 6.5 earthquake or higher on land or magnitude 8 earthquake or
higher on water near land.
 Occurrence of human-induced disasters (e.g. armed conflict) with request for assistance from
National Crisis Management Committee or National Security Council.
e. During Response Cluster Meetings, the Operations Service through the LIFMD/ROCD shall facilitate
the processing of all administrative requirements needed, as well as the release of the minutes of
the meeting.
f. For specific Cluster coordination meetings, the following shall be observed:
 Lead agency of the concerned cluster shall convene its member agencies with the support
from OCD.
 Lead agency of the Cluster shall preside the meeting with OCD as co-chair.
 Due to the technicality of discussions and specificity of the cluster details, documentation of the
meeting shall be prepared by the lead Cluster responsible.
 Administrative requirements for the conduct of the meeting shall be facilitated by OCD through
the Operations Service-LIFMD/ROCD, provided that the requesting Cluster submitted an
official request was sent at an earlier time.
B. MEDIA MANAGEMENT
1. Press Conferences
Facilitation of Press Conferences and media coverage shall be spearheaded by the OCD-Public
Affairs Office (PAO) during Blue Alert and shall be supported by the Philippine Information Agency (PIA)
during Red Alert Status.
The press conference shall be facilitated by designated PIA/OCD-PAO personnel other than the
Presiding Officer/Chairperson, to brief and manage the media, as well as the proceedings. The
facilitator shall ensure that the media will be given ample time to ask questions.
2. Media Interview and Coverage at the NDRRM Operations Center

a. Media personnel are strictly not allowed in the Report Development area (2 nd floor Situation Room)
of the NDRRMOC in order to avoid unwanted/untimely disclosure of information that still
necessitates further verification and validation. They shall stay strictly at the designated area for the
media.
b. Request for media coverage inside the NDRRMC facility shall be coursed through the Presidential
Communications Operations Office (PCOO) and/or OCD-PAO for approval of the Director,
Operations Service/Responsible Official/Chief, 24/7 OpCen/EOC Manager/Duty Team Leader.
c. Recording of videos / taking of pictures, media staff and crew will be guided accordingly by the
PCOO and/or OCD-PAO observing the restrictions inside the NDRRMOC.
34 | NDRRMC Meetings and Media Management

d. Setting-up of electronic field production (EFP), other media equipment connected to the Outside
Broadcasting (OB) Van, etc. must be approved and supervised by OCD-Administrative and
Financial Management Service (AFMS).
e. Media personnel are required to stay at the designated area for media. Entering the NDRRMOC
without permission is strictly prohibited.
f. Members of Operations Service Alert Teams and other duty personnel are not allowed to entertain
questions from the media. Only the Chairperson, NDRRMC, Executive Director, NDRRMC, or
designated NDRRMC Spokesperson/Official are authorized to accommodate interviews.
3. Media Interview at the RDRRMCs / OCDROs

a. Interviews on updates can be provided at the regional level following the Regional DRRMCs’
respective protocols in media management.
b. ONLY the official designated SPOKESPERSON is authorized to be interviewed by the local media.
c. Before an interview, the following must be STRICLTY OBSERVED:
 Information and figures especially on casualties, damage, and affected population must be
verified and validated first.
 The CDA and the NDRRMOC must be informed first of any significant changes and updates.
C. NDRRMC WEBSITE AND SOCIAL MEDIA PLATFORMS
1. NDRRMC Website
a. All approved reports (advisories, incident reports, NDRRMC updates, press release, etc.) shall be
uploaded to NDRRMC website.
b. In case of website downtime/maintenance, ICTD shall establish back-up website to ensure
continuous dissemination of reports.
2. Social Media
a. Social media (Facebook, Twitter, etc.) are utilized for alert, monitoring, and information management
purposes. The official accounts shall be managed by OCD PAO. This includes posting of advisories
and situational reports and addressing queries of the public.
b. Social media guidelines shall be developed by OCD-PAO with PIA and Public Affairs Office of
NDRRMC Member-Agencies.
c. The OCD PAO shall promote the use of UNIFIED HASHTAGS to coordinate and disseminate
information, relief, and rescue efforts with the public and concerned government agencies.
d. All personnel are STRICTLY PROHIBITED to post NDRRMC unpublished updates/information on
social media using their personal accounts.
NDRRMC Meetings and Media Management | 35

GUIDELINES IN REPORTING DISASTER INCIDENTS
T he NDRRMOC is the repository of all disaster information. Disaster data/information comes from NDRRMC
Member-Agencies and RDRRMCs/OCDROs.
Any data/information received from various sources need to be reported/coordinated with the
concerned NDRRMC Member-Agencies and RDRRMCs/OCDROs for verification and validation. Once
validated and verified, said information is then processed by the NDRRMOC into an Official NDRRMC
Report for the information of stakeholders.
The OCD, being the Secretariat and Operating Arm of the Council, continues to improve its systems,
operations, and coordination mechanisms in the NDRRMOC. Through its highly professional and competent
workforce, the NDRRMOC is able to provide services for a more effective disaster risk reduction and
management.
Reporting is required to ensure proper monitoring and documentation of disaster occurrence and its
effects on the population, properties, and environment. It also serves as a means of communication, basis
for evaluation, and an avenue for dissemination of activities to the public, keeping them abreast of the
current situation.
The NDRRMC Report has the following purposes:

1. Process information received from various sources and provide an analysis so that stakeholders get a
clear picture of the magnitude of the situation.
2. Identify the gaps and emergency needs in addressing the requirements of the affected population.
3. Reduce risks and effectively manage the consequences of disasters.
4. Ensure “near real-time reporting”.
5. Recommend appropriate actions to be undertaken in order to expedite the decision-making process.
6. Capture and store useful and valuable data/information in various forms for statistical purposes and to
serve as a basis for decision-making by the responsible authorities, readily available for sharing and
dissemination to all concerned.
POLICIES/GUIDELINES IN REPORTING
A. RDRRMCs/OCDROs
1. Guidelines for Reporting Incidents
a. Concerned RDRRMCs/OCDROs shall SUBMIT A CONSOLIDATED OFFICIAL RDRRMC REPORT
TO THE NDRRMOC:
i. Reports from Regional DRRMC Member-Agencies
ii. Reports from Provincial, Municipal and City DRRMOs
iii. Reports from Local Chief Executive (LCEs)
iv. Media interviews / press releases
v. Reports via SMS
b. Information relayed thru SMS and/or phone calls are discouraged. However, in instances where
significant update / report needs to be relayed to or required by the Executive Director, NDRRMC
38 | Guidelines in Reporting Disaster Incidents
and/or Chairperson, NDRRMC, immediate inclusion of such to the next Situational Report should be
upon the discretion of the Executive Director, NDRRMC and/or Chairperson, NDRRMC.
c. RDRRMCs/OCDROs are required to obtain a copy of the official resolution of the Declaration of
State Calamity prior to its inclusion in the Situational Report. The NDRRMOC shall be provided with
a copy of the resolution.
d. RDRRMCs/OCDROs are responsible for the validation of all information prior to its submission to
the NDRRMOC:
i. Incidents that lack information
ii. "Alleged" and "Unconfirmed" reports
e. Reportorial Requirements
i. Initial Report shall be submitted within two (2) hours to confirm whether the incident has actually
occurred. It shall include information on what, when, where, why, who, and how the incident
happened, and what steps were initially taken.
ii. Situational Report (SitRep), in cumulative form, shall be submitted by NDRRMC Member-
Agencies and RDRRMCs/OCDROs to NDRRMOC whenever there are updates. It shall
indicate the prevailing situation, emergency response, preparedness measures, consolidated
effects, and issues and concerns with corresponding recommendations (if any). Subsequently, a
Memorandum to the SND shall be submitted at the prescribed coverage and time of releases as
indicated in the subsequent periodic reporting.
iii. Final Report / Terminal Report is a consolidated report of effects and interventions for a specific
disaster event with lessons learned which shall be submitted three (3) months after the
termination of disaster operations and submission of final reports by NDRRMC Member-
Agencies and RDRRMCs/OCDROs.
f. Self-inflicted incidents (i.e. under the influence of alcohol/drugs, etc.) shall not be included in the
SitRep even though they transpired during the period or observance of the event/disaster/
emergency.
2. Procedures for Reporting Incidents

a. The DRRMCs from the regional down to the local level shall ensure that all incidents are monitored,
recorded/documented, and reported. Incidents10 shall be reported to the NDRRMOC and included in
RDRRM OpCen database. Meanwhile, incidents which did not satisfy the criteria shall still be
included in RDRRM OpCen database.
b. The RDRRMCs/OCDROs shall:
i. Determine if incidents have met the criteria for reporting incidents. If so, ensure that they are
reported on a “near real-time” basis for the immediate information of:
FOR : NDRRMC Executive Director and Civil Defense Administrator
THRU : Civil Defense Deputy Administrator for Operations
Director, Operations Service
Chief, 24/7 Operations Center
ii. Consolidate all reports gathered from RDRRMC Member-Agencies and Local DRRMCs and
subsequently translate it into an Official Regional DRRMC Report. Reports from Regional
DRRMC Member-Agencies and Local DRRMCs shall not be forwarded directly to NDRRMOC
without proper analysis, consolidation, and verification of information. The report must contain
the following information:
10
See criteria for worth reporting incidents
Guidelines in Reporting Disaster Incidents| 39

► What
► When
► Where
► Why
► How the incident happened
► What steps were initially undertaken
iii. Incidents which require decision-making by higher authorities shall be reported through the
fastest means of communications which include, but not limited to:
► Short Messaging System (SMS)
► Facsimile
► Telephone
► Email
► Viber
► FB Messenger
iv. All planned events / observance which have the potential for an emergency situation shall be:
 Closely monitored
 Documented
 Reported by concerned DRRM Operations Centers
v. New entries/updates in progress and situational report shall be typed in bold and in blue
(#0000ff Color Hex Blue).

3. Monitored Incidents for RDRRM OpCen Database (See Annex B for Monthly Minor Incidents Monitored Template)
All incidents monitored/reported that are considered to be important BUT did not satisfy the
criteria11 shall be consolidated by respective regions to be submitted every 25 th day working day of the
month for inclusion in the Monthly Accomplishment Report of OCD.
B. NDRRMC MEMBER-AGENCIES
1. Reportorial Requirements
a. Issuance of Warning Information
i. PAGASA - Weather Bulletin, Advisories on LPA, Thunderstorms, and Rainfall, Southwest
Monsoon, Tail-End of the Cold Front, Tail-end of the Frontal System, Flood Advisories, Gale
Warnings, Weather Forecasts, and Status of Dams, River Basins and Waterways, El Niño/La
Niña Advisories, Storm Surge.
ii. PHIVOLCS - Earthquake Information, Tsunami Information, Volcano Advisories/Bulletin,
Eruption Notification, Lahar Advisory.
iii. MGB - List of Barangays Susceptible to Rain-induced Landslide and Flooding
iv. DOH - Diseases Outbreak, Biological Threat, Epidemics
v. AFP and PNP - Information Concerning Security Matters, Armed Conflict, Civil Strife, Complex
Emergency, and Law and Order
vi. DA - Animal Diseases Outbreak, Drought / Dry Spell, Fisheries and Crops
vii. PNRI - Radiological and Nuclear
viii. DFA - Advisory for Foreign Nationals.
ix. DOE and NGCP – Grid status
x. DOTr – status of roads (tollways) and railways.
b. Issuance of directives re Activation of Respective Operations Centers (national, regional, local level)
and dissemination of alert notices, warnings and advisories to local offices) - All agencies.
c. Reports and data on the prepositioning of resources and its strategic areas for possible
preparedness for response:
i. AFP, PNP, PCG, BFP, PRC, LGUs – Search, Rescue, and Retrieval assets (manpower,
equipment and logistics)
ii. DSWD - Relief supplies (Food and Non-food items) and standby funds
iii. DOH - Drugs and medicines, medical supplies and medical teams, standby funds
iv. DPWH - Clearing tools, equipment, and manpower, standby funds
v. LGUs, DILG - Identification of evacuation centers.
d. Conduct of Pre-Emptive Evacuation
i. DILG, LDRRMCs, AFP, PNP, BFP, PCG - number of families and individuals pre-emptively
evacuated and the name and location of designated evacuation center/s
e. Monitoring on the status of lifelines and affected sectors:
i. DOTr (PCG, MIAA, PPA, MARINA, LTFRB, LTO, and other sea/rail/land/airport authorities) -
transportation (sea, air, land, and rail)
ii. DOE, NGCP, NEA, NPC, MERALCO, Local Electric Cooperatives, and Distribution Utilities -
power interruptions/outages and restoration
iii. LWUA, MWSS, and Local Water Districts - water interruptions/restoration
11
Criteria for Reporting Incidents
Guidelines in Reporting Disaster Incidents | 41

iv. DPWH (National), LGUs and LDRRMCs (provincial, municipal, barangay) - roads and bridges
emergency repairs, clearing operations and restoration of damaged flood control and other
infrastructure projects
v. LGUs and Local DRRMCs (Suspension of Classes), DepEd, CHED, Private Schools and
Universities/Colleges, TESDA (Suspension, Cancellation, and Resumption of Classes)
vi. NTC, PLDT, SMART, GLOBE, and other TELCOs - communication lines
f. Conduct of Law and Order Operations
i. PNP as Cluster Lead
 Assets deployed /dispatched
 Agencies/units involved in the operations
 Areas of deployment
g. Conduct of Search, Rescue, and Retrieval Operations
i. AFP-DND as Cluster Lead
 Assets deployed/dispatched in terms of manpower, logistics and supplies
 Agencies/units involved in the operations
 Areas of deployment
 Number of families/persons rescued, bodies recovered dead, and families/persons
evacuated
h. Assessment of Affected Population, Casualties, and Stranded Passengers
i. DILG, DOH, and LDRRMCs - Casualties (Dead, Injured/ill, Missing)
ii. DSWD and LDRRMCs - Affected/evacuated population
iii. PCG and sea/rail/land/airport authorities - Stranded passengers and transportation (sea, land,
and air)
i. Conduct of Clearing Operations
i. DPWH, AFP, BFP, PNP, PCG, and LDRRMCs - areas cleared, units involved, time of
deployment
j. Conduct of Rapid Damage Assessment and Needs Analysis
i. DOH and LDRRMCs - hospitals and other health facilities
ii. DSWD and LDRRMCs - damaged houses (totally and partially)
iii. DPWH, DILG, and LDRRMCs - roads and bridges, flood control projects and other national
infrastructures.
iv. DepEd and LDRRMCs - schools and other educational buildings and facilities
v. National Historical Institute of the Philippines and National Historical Commission of the
Philippines - heritage and cultural sites
vi. DA, NIA, NFA, and LDRRMCs - agricultural productions (livestock, fisheries, crops) and farm
implement, agriculture and fishery infrastructure and equipment, irrigation, and warehouses
vii. DOE, NGCP, NPC, NEA, MERALCO, Power Plant Operators, Local Electric Cooperatives, and
Distribution Utilities - damage to power supply facilities and dam structure
viii. LWUA, MWSS, and Local Water Districts, Local Water Cooperatives – damage to water supply
facilities
ix. DOTr - sea/rail/airport damage

C. NDRRMOC DUTY PERSONNEL

1. Guidelines for Reporting Incidents
a. Incidents shall be published if they satisfy any of the following criteria:
i. Criteria:
 At least 10 people died in the incident, with or without report of injuries and missing.
 At least 10 injured / ill and/or 10 missing without report of deaths.
 At least 50 families or 250 persons are affected and/or displaced.
 At least 50 houses damaged (partially / totally).
 At least more than ₱5,000,000.00 worth of damage to the means of livelihood, shelter,
critical infrastructures, major roads and bridges, agricultural production, as well as
disruption to lifelines (water, electricity, transportation, and communication systems)
which cannot be restored within 24 hours.
ii. LDRRMCs request for assistance from RDRRMCs.
iii. There is a need for the declaration of affected areas under a State of Calamity either by the
Local Sanggunian or by the President of the Republic of the Philippines.
iv. There is an extremely high incidence of a certain disease whether communicable or
non-communicable within a community, in a specific period of time, specific health-related
behavior, or other health related events clearly beyond normal expectancy.
v. At least fifteen percent (15%) of the forecasted affected population based on science-based
projection are in need of emergency assistance.
vi. At least thirty percent (30%) of the means of livelihood on agricultural, business, and industrial
sectors are affected.
vii. An incident involving persons of national interest (VVIP, High-Ranking Officials)
viii. Volcanic activity, earthquake incidents (felt), tsunami, severe weather bulletin of tropical
cyclones with or without effects (casualties or damage incurred), chemical/biological/
radiological/ nuclear/explosives incidents, shall automatically fall under reporting incidents and
reported to the Civil Defense Administrator (CDA) / Executive Director, NDRRMC and SND/
Chairperson, NDRRMC through fastest means of communications (SMS).
b. Subsequently, reported incidents shall be classified into categories depending on factors such as
number of affected areas, level of response actions required, declarations of State of Calamity,
among others. The categories and their criteria are as follows:
i. Large-scale Disasters
► There is a declaration of State of Calamity on the National or Regional level.
► There is a call for international humanitarian assistance and / or intervention from
international partners.
► There is a need to conduct National Post-Disaster Needs Assessment (PDNA) or
Post-Conflict Needs Assessment (PCNA)
ii. Medium-scale Disasters
► There is a local declaration of State of Calamity.
► At least two (2) provinces are affected.
► There is a need for augmentation from the national to the regional level.
► There is a need for intervention / assistance from in-country liaison team (e.g. ASEAN,
UN)
► There is a need to conduct Regional PDNA or PCNA

iii. Small-scale Disasters
► Local incidents (e.g. local fire incidents, isolated thunderstorms)
b. An incident that is categorized as a Medium or Large-scale Disaster may be translated into an
NDRRMC Situational Report if it satisfies any of the following criteria:
► At least two (2) regions are affected
► A VVIP or VIP is involved
► National security is threatened
► NDRRMC Key officials recognize the incident as a national concern
c. A small-scale incident may be escalated to a medium-scale, and a medium-scale disaster to large-
scale depending on the level of response actions required.
d. All reported incidents from OCDROs shall be encoded in the NDRRMC Monitoring Dashboard.
Incidents that did not satisfy the criteria shall not be published.
2. Procedures in Preparing Incidents Monitored (See Annex B for the Process Flow for Incidents Monitored)
a. For Initial or Spot reports reported by RDRRMCs/OCDROs and NGAs, NDRRMOC Duty Personnel
shall send a summary of the incident received in their tour of duty thru SMS to CDA; CDDA-A;
CDDA-O; Director, Operations Service; Chief, 24/7 Operations Center; and Chief, PAO. The sum-
mary shall contain the following information:
i. Situation Overview
ii. Effects
iii. Actions Taken
b. Incident reports shall be analyzed and translated into NDRRMC Incidents Monitored Reports
through the NDRRMC Monitoring Dashboard and shall be submitted for approval.
c. The designated approving authority shall review and approve the pending reports.
d. Incidents that met the criteria shall be published in the NDRRMC Monitoring Dashboard for the
public’s information. Meanwhile, those that did not meet the criteria shall not be published and shall
remain in the database for record keeping.
e. For Armed Conflicts, The report shall focus on the consequence management for Internally
Displaced Persons (IDPs), hence, no information on military or police movement or operations shall
be reflected in the report. Names and other details on casualties shall not be reflected as well.
f. In the event that technical issues are encountered with the NDRRMC Monitoring Dashboard and
reporting incidents through the said platform would not be feasible, the following Risk-Control
Measures for Incidents Monitored12 shall be followed:
i. Manually translate the received reports to NDRRMC Update and NDRRMC Memorandum
ii. The designated approving authority shall review and sign both reports.
iii. Both reports shall be scanned and a file copy must be maintained for record keeping.
iv. Reports that met the criteria shall be disseminated accordingly:
 NDRRMC Update
► Email the scanned document to NDRRMC Member-Agencies and concerned
RDRRMC
► Upload the scanned document to the NDRRMC Website
12
See Annex H for the Process Flow for Risk Control Measures for Incidents Monitored

NDRRMC Memorandum
► Email the scanned document to NDRRMC Key Officials
► Transmit/Hand-carry the original document to the Office of the Secretary, DND
v. Once the NDRRMC Monitoring Dashboard becomes available, all manually translated reports
shall be encoded following the standard procedures.
3. Situational Report or SitRep (See Annex C for Process Flow for SitRep)
a. After drafting the report and reviewed by the Team Leader, it should be emailed to the Director,
Operations Service or C, 24/7 OpCen for review.
b. Inform them through text that said report was already emailed to them for review and approval.
c. Should there be no corrections and/or as per advice of Director, Operations Service or C, 24/7
OpCen, the Team Leader shall sign the report on behalf of the CDA.
d. The signed/accomplished report shall be processed accordingly:
i. Scan the document (Memorandum for SND / C, NDRRMC and NDRRMC Update)
ii. Transmit/Hand-carry the original copy of Memorandum for SND/C, NDRRMC to the Office of the
Secretary DND (OSEC)
iii. Email the NDRRMC Update to NDRRMC/OCD Key Officials
iv. Fax the NDRRMC Update to concerned agencies/OCDRCs
v. Upload the NDRRMC Update to NDRRMC Website
vi. Maintain a file copy of the document (Memorandum for SND/C, NDRRMC and NDRRMC
Update) in the designated folder
e. Once the process for Preparing Situational Reports becomes available in the NDRRMC Monitoring
Dashboard, an addendum shall be attached to this document discussing the flow for the said
process. By then, the current procedure discussed in this document shall become the Risk Control
Measures for Situational Reports.
4. Reporting Special Events (Religious events, Holidays and other high profile / high-density population gatherings)
a. All directly related incidents which transpired during the period or observance of the event shall
be included in the Situational Report.
b. Self-inflicted incidents (i.e. under the influence of alcohol / drugs, suicide, and the likes) shall not
be included in the SitRep even though they transpired during the period or observance of the
event.
D. REPORTING CASUALTIES, AFFECTED POPULATION, AND DAMAGE

Report on casualties, affected and/or displaced population and damage shall be submitted per city or
municipality supported with brief description and analysis:
1. Casualties (Dead, Injured/Ill, Missing WITH IDENTITY)
a. Through the approved Guidelines on the Management of the Dead and Missing Persons
(MDM)13, the DILG Central Office, with the support of other agencies and offices, shall submit
the official consolidated report on dead and missing and shall be the source of the NDRRMOC.
 OCDROs must ensure the identity and number of reported deaths were reconciled,
validated, and confirmed by DILG Regional Offices before reporting to NDRRMOC
13
NDRRMC MC No. 19, s. 2016 re Rules and Regulations Governing the Implementation of the Management of the Dead and Missing Persons

Table 11. Reporting Casualties
CASUALTIES REGIONAL LEVEL NATIONAL LEVEL
Unofficial and consolidated report from DILG Official and consolidated report from DILG
Dead
Regional Office Central Office
Official and consolidated report from DOH
Unofficial and consolidated report from DOH
Injured/Ill Official consolidated RDRRMC report thru
Regional Office
OCD Regional Offices
Missing Unofficial and consolidated reports from DILG Official and consolidated report from DILG
(Identified) Regional Office Central Office
 DILG Regional Offices, upon submission of reports to DILG Central Office, must ensure
that same report is provided to OCDROs.
b. Reporting protocols and reportorial requirements for MDM shall only be in effect if the Cluster is
activated for both National and Regional levels.
c. The National and Regional MDM Clusters shall only submit reports upon activation by the
Response Cluster. Any reported dead and missing not covered by the activation shall follow the
usual reporting procedures.
d. ONLY reported missing persons WITH IDENTITY shall be reflected in the NDRRMC SitRep.
However, RDRRMCs may still reflect the number of missing persons (w/o identity) with an intent
only to provide advance information to the NDRRMOC.
e. The NDRRMOC personnel shall ensure that reports from RDRRMCs/OCDROs and DOH on
injured and/or ill are confirmed before its inclusion in the SitRep. NDRRMOC duty personnel
may send the DOH report to RDRRMCs/OCDROs and vice-versa for vetting and triangulation.
f. In case of incidents worth reporting, the number of identified or unidentified dead casualties can
be reported / noted “subject for validation/confirmation” by the MDM Cluster or by the city/
municipal health officer in the absence of the former.
g. The following are the reportorial requirements for MDM:
Table 12. Reportorial Requirements for Dead and Missing
 Certificate of Identification (issued by PNP-CL or NBI)

For Dead Persons
 Death Certificate (issued by DOH, and Local Health Officer)
 Accomplished Incident Report Form (PNP); and/or

For Missing Persons
 MDM Standard Missing Persons’ Form
2. Population affected and/or displaced

a. Official report from DSWD shall be submitted to NDRRMOC.
b. Subsequently, cross-checked by the NDRRMOC duty team with RDRRMCs/OCD
Regional Offices, and DSWD.

3. Pre-emptive Evacuation
a. RDRRMCs/OCDROs shall report any pre-emptive evacuation conducted in relation to
incidents / disasters being monitored.
b. Reports on pre-emptive evacuation shall include the number of evacuated families/individuals
and name and number of Evacuation Centers used at the barangay level.
4. Cost of damage submitted by Local DRRMCs
a. Reconciled by RDRRM OpCen with DPWH, DA, DepEd, DOH, NIA, CHED, DOTr, NHIP/NHCC,
DOT, DENR, TESDA, BFP, and DILG before reporting to NDRRMOC.
b. The NDRRMOC duty personnel may send the RDRRMC report to concerned NDRRMC
Member-Agencies and vice-versa, for vetting and triangulation.
E. SUBSEQUENT PERIODIC REPORTING

1. A subsequent periodic reporting system must be followed to ensure uniformity of timely reporting by the
NDRRMC-NDRRMOC to stakeholders.
Table 13. Subsequent Periodic Reporting
TYPE OF REPORT RELEASING TIME
Incidents Monitored Report Upon verification of all relevant information
Situational Report 8:00 AM/5:00 PM or as deemed necessary
Infographics re Situational Report 8:00 AM/5:00 PM or as deemed necessary
2. Reports received from RDRRMCs / NDRRMC Member-Agencies three (3) hours before the scheduled
releasing time shall be included in the Situational Report. All reports received beyond the prescribed
time of submission shall be included in the next report.
3. The subsequent periodic reporting/system at the NDRRMOC may change upon the discretion/ directive
from the Office of the President (OP), Chairperson, NDRRMC and/or Executive Director, NDRRMC, and/
or upon availability of information.

Table 14. Official Sources of Information of NDRRMOC
AGENCY PARTICULARS
INCIDENTS MONITORED
► Region / Province / City / Municipality / Barangay
► Type of Incident
► Type of Hazard
LDRRMCs through RDRRMCs/OCDROs ► Place and Time of Occurrence
► Description
► Actions Taken
► Remarks
AFFECTED POPULATION
► Number of Barangay
► Number of Affected Family
DSWD and LDRRMCs through RDRRMCs/
OCDROs
► Number of Affected Person (Male and Female)
► Evacuation Centers
► Inside and Outside Evacuation Center
► Total Family and Person
CASUALTIES
► Region / Province /City / Municipality / Barangay
► Name (except those of uniformed personnel, leftist, known terrorist, high profile
personalities, and foreigners, if the names are available, these should be rec-
orded for internal reference only)
DILG-MDM (Dead and Missing), DOH (Injured ► Nationality (in case of incidents involving foreigners)
and Ill), and RDRRMC / OCDROs
► Sex
► Age
► Address
►
Cause / Date / Remarks (include details on when the body was retrieved)
DECLARATION OF STATE OF CALAMITY
► Nationwide / Region / Province / City / Municipality / Barangay
► Scope of Declaration
LDRRRMCs through RDRRMCs / OCDROs
► Resolution Number
► Effectivity Date / Date of Issuance
STATUS OF ROADS AND BRIDGES
► Type (Road or Bridge)
DPWH and LDRRMCs through RDRRMCs /
OCDROs
► Classification (National or Provincial)
► Road Section / Bridge
► Status

AGENCY PARTICULARS
STATUS OF ROADS AND BRIDGES
► Date Reported Passable
DPWH and LDRRMCs through RDRRMCs /
OCDROs ► Time Reported Passable
► Remarks
POWER SUPPLY
► Type (Interruption or Outage)
► Service Provider
OCD, DOE, TRANSCO, NGCP, and NEA
► Date of Interruption / Outage
► Date Restored
► Remarks
SUSPENSION OF CLASSES
► Region / Province / City / Municipality
► Name of School, if the situation warrants
DepEd, CHED, TESDA, Official Social Media ► Private / Public
Accounts of LGUs, and LDRRMCs through ► Level (EO No. 66, S. 2012)
RDRRMCs / OCDROs ► Date of Suspension
► Date of Resumption of Classes
► Remarks
STATUS OF FLOODED AREAS
► Region / Province / City / Municipality
► Areas
► Date and Time of Flooding
LDRRMCs through RDRRMCs/OCDROs
► Depth (in feet)
► Status of Flooded Areas (Passable or Not Passable to light vehicles)
► Remarks (status of flooding incident—date and time subside
DAMAGED HOUSES
► Totally and Partially Damaged
DSWD and LDRRMCs through RDRRMCs /
► Cost of Damage (Totally and Partially)
OCDROs
► Total Cost
►
Remarks
COST OF DAMAGE – INFRASTRUCTURE
► Type (Bridges, Flood control, Health facilities, Roads, Schools, Cultural
heritage, to name a few)
DPWH, DEPED, DOH, OCD, PAGASA, NGCP, ► Classification
and PPA ► Unit
► Quantity
► Amount
► Remarks

REPORTING
AGENCY
SYSTEMCOST OF DAMAGE – AGRICULTUREPARTICULARS
► Classification ( Crops, Fisheries, HVCC, Infrastructure, Livestock, and Poultry)
► Type ( Banana, Cassava, Coconut, Corn, Rice, Sugarcane, Banca/Boat, Fish
Cage, Cow, Goat, Pig, Horse, Farm To Market Road, Irrigation, Mill)
DA, OCD, NIA, and Phil Coconut Authority
►
Unit
►
Quantity
►
Totally and Partially Damaged
►
Total Cost
ASSISTANCE EXTENDED INCLUDING EARLY RECOVERY INTERVENTIONS
OCD, DSWD, DOH, DA, BFAR, I/NGOs, LGUs, ► Region / Province / City / Municipality / Barangay
CSOs/Private Sectors, and Others (e.g. Office ► Type of Assistance
of the President, PRC, etc.) ► Remarks
PRE-EMPTIVE EVACUATION
► Number of Families
DILG and LDRRMCs through RDRRMCs /
OCDROs
► Number of Persons (Male and Female)
► Total Number
► Remarks
STATUS OF FLIGHTS
► Type (International / Domestic)
► Airport
► Airline
Airlines, CAAP, MIAA, Social Media, and
RDRRMCs / OCDROs
► Flight Number
► Route
► Date Cancelled
► Remarks
STATUS OF STRANDEES
► Time
► District
► Station
► Substation
► Port/Terminal
PCG, PPA, and RDRRMCs / OCDROs
► Passenger
► Rolling Cargoes
► Vessels
► Bus Liner
► Motor Banca
► Remarks
WATER SUPPLY
OCD, MAYNILAD, and LWUA ► Type (Public / Private)
AGENCY PARTICULARS
WATER SUPPLY
► Service Provider
► Date of Interruption
► Type of Interruption
OCD, MAYNILAD, and LWUA
► Date Restored
► Time Restored
► Remarks
COMMUNICATION STATUS
► Region / Province
► Telecommunication Company
► Status of Communication
► 2G Site Count
► 2G with Coverage
► 2G% of Coverage
NTC, DICT, and OCD ► 3G Site Count
► 3G% of Coverage
► 4G Site Count
► 4G% of Coverage
► Remarks
RESPONSE RESOURCES DEPLOYED
► Name / Organization Group
► Resources / Assets (Personnel, Equipment, Vehicle)
► Quantity
Response Cluster and RDRRMCs / OCDROs ► Area of Deployment
► Date Coverage
► Contact Details
► Remarks
PRE-EMPTIVE EVACUATION – ANIMALS
► Type of Animal (Farm Animals / Domestic Animals)
DA and LDRRMCs through RDRRMCs /
OCDROs ► Number of Animals
► Number of Evacuation Centers
► Cost of mobilization and sustenance
STATUS OF DAMS
► Name of Dam
► Location of Dam
► Observation Time and Date
DOST-PAGASA, NIA, MWSS, NAPOCOR, and
LDRRMCs through RDRRMCs/OCDROs ► Normal Water Level
► Critical Water Level
► Current Water Level
► Remarks (Gate Opened/Closed with Date/Time)
REPORTING SYSTEM
44 | REPORTING SYSTEM
GUIDELINES FOR DETAILED DUTY OFFICERS (DDOS)
A. Upon notification of raising of NDRRMOC alert status (thru SMS, phone, email, fax, and other forms of
communication):
 BLUE - uniformed personnel (AFP, BFP, PCG and PNP) and other concerned agencies shall
immediately deploy at least one (1) DDO at NDRRMOC during Emergency Status to render
24-hour duty on a rotational basis.
 RED - uniformed personnel (AFP, BFP, PCG and PNP), DOH, DSWD, DILG, DepEd, DPWH
and other concerned agencies shall immediately deploy at least two (2) DDOs (Officer and
Non-commissioned Officer Level) at NDRRMOC during Emergency Status to render 24-hour
duty on a rotational basis.
B. These DDOs shall provide information and other related requirements to NDRRMOC. They shall inform
their respective agencies to send at least a Director Level (civilian) and Colonel or Designated / Assigned
uniformed personnel to attend emergency council meetings / press conferences at the NDRRMOC as the
need arises. Likewise, inform respective Department Secretaries/Head of Agencies on relevant matters
taken up during the meeting.
C. Upon notification, each member agency shall submit to Operations Service/NDRRMOC (thru email and
facsimile) the weekly duty schedule and/or roster of DDOs which includes the following information (1 day
before rendering duty):
1. Name
2. Designation / Position
3. Office / Division
4. Contact Numbers (mobile numbers and office landline)
5. Duration of Duty: (e.g. 8:00 AM to 8:00 AM the following day)
D. Implement their respective Pre-Emergency Action Plans pursuant to RA 10121 / NDRRM Plan and submit
report on the status of Preparedness Measures/Activities and the implementation of their respective
preparedness plans thru email or facsimile, or hand-carried by DDOs, for consolidation of the NDRRMOC.
E. DDOs present at the NDRRMOC must be conversant, knowledgeable of the situation and response
actions, and prepared to represent their respective agencies and attend emergency meetings as deemed
necessary.
F. Certificate of Appearance will be issued after the tour of duty and/or upon request.
G. Provide prior notice in his/her absence at least an hour before his/her duty.
54 | Guidelines for Detailed Duty Officers

ROLES AND RESPONSIBILITIES OF DDOs

A. Report to NDRRMOC wearing appropriate office uniform and ID; log their name along with the date and
time of arrival, and departure.
B. Work under the supervision of the EOC Manager as part of the NDRRMC EOC Management Team.
B. Coordinate with the appropriate office/s of their agency regarding updates, operational requirements and/or
actions being undertaken pertaining to the prevailing disaster or event.
C. Stay at the NDRRMOC during their entire tour of duty and shall refrain from doing other unofficial business.
In case of emergency, they should secure approval from the NDRRMOC Senior Officials before leaving the
office premises.
D. Observe proper turn-over of assignment / responsibility.
E. Outgoing DDOs shall not leave the NDRRMOC until incoming personnel have reported for duty.
F. Submit summary report of all actions taken and accomplishments during tour of duty to be submitted to
their respective agencies noted by the Team Leader. Copy furnish the NDRRMOC duty for documentation.
Roles and Responsibilities of DDOs | 55

ADVISORIES AND BULLETINS
ANNEX A
***If the NDRRMC Monitoring Dashboard experienced technical issues, risk control measures shall be followed.
Once the dashboard becomes accessible, the advisories shall be manually encoded in the said platform
following the standard procedure.
xxiv | ANNEXES: Process Flow for Advisories and Bulletin

REVISED GUIDELINES FOR THE DECLARATION OF A STATE OF CALAMITY
ANNEXES: Revised Guidelines on State of Calamity | xxv ANNEX B

ANNEX B
xxvi | ANNEXES: Revised Guidelines on State of Calamity

ANNEXES: Revised Guidelines on State of Calamity | xxvii ANNEX B

ANNEX B
xxviii | ANNEXES: Revised Guidelines on State of Calamity

ANNEXES: Revised Guidelines on State of Calamity | xxix ANNEX B

NDRRMC DUTY REPORT TEMPLATE (NORMAL CONDITION)
ANNEX C
xxx | ANNEXES: NDRRMC Duty Report Template (Normal Condition)

ANNEXES: NDRRMC Duty Report Template (Normal Condition) | xxxi ANNEX C

ANNEX C
xxxii | ANNEXES: NDRRMC Duty Report Template (Normal Condition)

NDRRMC DUTY REPORT TEMPLATE (EMERGENCY CONDITION)
ANNEXES: NDRRMC Duty Report Template (Emergency Condition) | xxxiii ANNEX D

ANNEX D
xxxiv | ANNEXES: NDRRMC Duty Report Template (Emergency Condition)

ANNEXES: NDRRMC Duty Report Template (Emergency Condition) | xxxv ANNEX D

DUTIES AND RESPONSIBILITIES OF DUTY PERSONNEL
WHITE ALERT (NORMAL CONDITION)
DUTY PERSONNEL TASKS / FUNCTIONS
► Provide the CDA, CDDA-A, CDDA-O, D, Operations Service, and C, 24/7 OpCen
with the names of the incoming duty personnel thru SMS.
► Ensure the proper turnover of documents / information, service vehicle keys, official
mobile phone, Endorsement and EAWM Logbooks, and meal allowance.
► Supervise the activities of the duty personnel and ensures that the journal of
activities form is accomplished, and that the information monitored is properly
documented.
► Check the reports / information prepared by the DMS/RMES personnel.
► Consolidate all necessary information and events that transpired during tour of duty
which shall be included in the NDRRMOC Duty Report for submission to Director,
Operations Service thru the C, 24/7 OpCen, copy furnished CDA, CDDA-A, and
CDDA-O, and retain a copy in the NDRRMOC Folder.
► Check and approve all the information / messages prepared by duty personnel for
dissemination to OCD Key Officials and other Stakeholders thru SMS, email,
Team Leader NDRRMC dashboard, website, and other communication channels.
► Sign all communications / reports in the absence of the CDA, D, OS, and C, 24/7
OpCen.
► Ensure that all vehicles (operational and non-operational) are accounted for and
used according to its purpose.
► Attend to all immediate requests and visits of senior officers.
► Prepare PowerPoint presentation for management use.
► Monitor information via radio, television, and social media.
► Ensure that the incoming Team Leader reports for duty. Should the incoming Team
ANNEX E
Leader fail to report, the outgoing Team Leader cannot leave their post without
turning-over the duties and responsibilities to incoming duty next in command and
his/her acceptance. Likewise, incoming Team Leader must inform the outgoing if
they are going to be late for the duty.
xxxvi | ANNEXES: Duties and Responsibilities of Duty Personnel

► Observe proper endorsement of duties and responsibilities,

documentation, and other concerns to incoming Team Leader and other duty
personnel
► Prepare and translate the following information into official report (NDRRMC
Dashboard/NDRRMC Situational Report):
 Reports from RDRRMCs/OCD Regional Offices (Incidents Monitored)
 Reports from stakeholders and other sources
► Validate with the OCDROs all the information/report gathered by duty personnel in
all forms of media
► Ensure that supplies and materials are available

DMS Personnel
► Observe proper turn-over of duties, documentation, and other concerns to incoming
OpCen Support
► Receive and attend to all phone calls
► Receive and log all correspondence/reports from OCDROs and other sources
► Perform other tasks as directed by the Team Leader
► Maintenance and inventory of hazard maps.
► Assess the situation for possible conduct of PDRA.
► Encode advisories and bulletins from warning agencies to the NDRRMC

Dashboard and subsequently disseminate it thru SMS, viber, and other available
communication means
► Prepare Emergency Alert and Emergency Message (EAWM) to be

RMES Personnel disseminated to TelCos
► Check status of all landline telephones in the NDRRMOC
► Ensure that supplies and materials are available
ANNEX E
► Observe proper turn-over of duties, documentation, and other concerns to incoming
OpCen Support
► Receive and attend to all phone calls
ANNEXES: Duties and Responsibilities of Duty Personnel | xxxvii

► Receive and log all correspondence/reports from OCDROs and other sources
RMES Personnel
► Perform other tasks as directed by the Team Leader
► Facilitate requests for Logistical requirements from OCDROs, NGAs and/or NGOs
on coordination, tracking, and dispatch of goods, supplies, personnel, and
equipment.
LIFMD/ROCD
Personnel ► Coordinate requests for SAR assistance from OCDROs and/or NGAs.
► Coordinate related issues and concerns to the Response Cluster or Task Groups
(e.g TGRML & TGMROF)
► Upload official reports to NDRRMC Website and files the same to designated fold-
ers
► Check and maintains NDRRMC Website and other communications, electronics,

internet, and other equipment
ICTD Personnel
► Provide technical support to the duty personnel
► Observe proper turn-over of duties, documentation, and other concerns to

incoming ICT Support
► Report to the Team Leader upon arrival
► Ensure that the electrical facilities in the Administrative Building and NDRRMOC
Building are shut-off when not in use
► Ensure whether front and rear areas of both buildings are properly illuminated at
night
Security Officer ► Report unauthorized use of equipment, facilities, and properties at both buildings
including OCD Service vehicles
► Report unauthorized use of equipment, facilities, and properties at both buildings

including OCD Service vehicles
ANNEX E
► Conduct inspection at the vicinity of both buildings on regular basis
► Maintain logbook of visitors during tour of duty
xxxviii | ANNEXES: Duties and Responsibilities of Duty Personnel

► Observes proper turn-over of duties, documentation, and other concerns to

incoming Security Staff
Security Officer
► Should stay in the assigned post
► Reports to the Team Leader upon arrival
► Endorses vehicle keys to the Team Leader with an acknowledgement receipt form /
report indicating corresponding keys
► Provides transport services to employees
► Informs the Team Leader of any existing official vehicle requests (for approval of
Driver the Team Leader)
► Together with utility personnel, picks-up food ordered for duty personnel
► Ensures that fuel, oil, and lubricants for the vehicle are available
► Observes proper turn-over of duties, documentation, and other concerns to incom-

ing Duty Driver
► Reports to the Team Leader upon arrival
► Serves and distributes food including beverages to duty personnel
► Ensures the cleanliness of all areas in the NDRRMOC (working areas, conference
rooms, toilets, pantry, etc.)
► Ensures that all trash bins are empty and clean

Utility
► Reports leaks, malfunction, unserviceable comfort/showers rooms and lavatory
► Secures that all office equipment, utilities, and facilities, are shut-off when not in
use (doors, windows, computer, television, printer, lights, air conditioner, etc.)
► Observes proper turn-over of duties, documentation, and other concerns to

incoming Duty Utility
ANNEXES: Duties and Responsibilities of Duty Personnel | xxxix ANNEX E

DUTIES AND RESPONSIBILITIES OF DUTY PERSONNEL
BLUE AND RED ALERT (EMERGENCY CONDITION)

► Set the priorities/objectives to be undertaken by the NDRRMC EOC

Management Team for the given operational period
M Responsible Official
► Represent the NDRRMC EOC in high level meetings and engagements
A ► Authorize/approve documents to be released by the NDRRMC EOC
N
A ► Obtain response directives and priorities from the OCD and NDRRMC
principals
G ► Supervise all operational and support functions being performed at the
E NDRRMC EOC
M ► Attend technical meetings and briefings to represent the NDRRMC EOC
EOC Manager Management Team
E
► Check reports, correspondences and other documentary requirements
N prepared by the NDRRMC EOC duty team for approval of concerned
T authorities
► Lead the provision of briefing on situation updates for the information of OCD
and NDRRMC principals
Operations Manager
► Supervise implementation of instructions for coordination and consequence
management
► Monitor, receive and process response requests that are received via phone
O Liaison call, SMS, email and other means
P ► Coordinate with stakeholders to obtain specific details re requests
E
R ► Develop correspondences and other documentary requirements for execution
A of disaster response activities
T ► Coordinate and follow-up with Response Clusters regarding the conduct of
I response activities
Cluster Coordinator
O ► Prepare the necessary reportorial requirements of the Response Clusters
N ► Provide secretariat support during Response Cluster meetings and briefings
S ► Activate the NDRRMC Response Cluster Virtual Coordination Center (NRC-
VCC)
ANNEX E
► Arrange logistical requirements for response operations

Logistics Coordinator
► Coordinate with service providers to ensure availability of logistical resources
Planning Manager
► Supervise information management and situational analysis functions of the
NDRRMC EOC
xl | ANNEXES: Duties and Responsibilities of Duty Personnel

P ► Gather and validate situation information obtained via phone call, SMS, email
and other means
L Report Coordinator
► Provide secretariat support during Disaster Response Pillar meetings and
A briefings
N
N Report Developer ► Develop NDRRMC Situational Report with analysis and recommendations
I
► Maintain all printed and electronic reports of the NDRRMOC
N Documenter ► Maintain information briefing materials, status displays and other documentary
G references about the latest situation update
Logistics Manager
► Supervise functionality and maintenance of NDRRMOC, equipment, tools and
supplies used for coordination and communication
L
O ► Ensure functionality of NDRRMOC communication tools and equipment, and
G Communications Manager
facilitate maintenance thereof
I ► Provide IT-related support services during Disaster Response Pillar meetings
and briefings
S
T ► Ensure functionality of NDRRMOC network connectivity, and facilitate mainte-
I Network Manager
nance thereof
C ► Provide IT-related support services during Disaster Response Pillar meetings
and briefings
S
Engineering Manager ► Ensure functionality of the entire NDRRMOC facility
► Supervise all functions related to finances and administrative matters within the
F Finance/ Administration
NDRRMC EOC
Manager
I ► Act as Safety Officer of the entire NDRRMC EOC
N
A Special Disbursing Officer ► Ensure availability of cash advance for use of the NDRRMC EOC duty team
N ► Serve as message center of the NDRRMC EOC for all financial and
C administrative documents
E Administrative Assistant ► Perform other administrative and clerical functions
& ► Ensure completion of daily time records and attendance logs of all NDRRMC
EOC duty personnel
A
D Utility ► Provide utility services and other related requirements
ANNEX E
M
I Security ► Provide security services and other related requirements
N
Driver ► Provide transport services for NDRRMC EOC duty personnel
ANNEXES: Duties and Responsibilities of Duty Personnel | xli

CONDITIONS AND TRIGGERS IN RAISING THE ALERT STATUS OF NDRRMOC
CONDITIONS AND TRIGGERS
HAZARDS (Either 1 of the listed triggers / conditions and result of PDRA and/or NDRRMC Meetings)
WHITE ALERT BLUE ALERT RED ALERT
NATURAL HAZARDS
1. Tropical  Weather Advisories from  Severe Weather Bulletin  Severe Weather Bulletin
Cyclones (TCs) PAGASA (SWB) from PAGASA (SWB) from PAGASA
►Expected to enter the ►Location: within PAR
PAR  Tropical Storm (TCWS #2)
 Tropical Depression (TCWS  Severe Tropical Storm
#1)
 Typhoon
 Super Typhoon
2. Other Weather  Rainfall Advisory from  Rainfall Advisory from  Rainfall Advisory from
Disturbances PAGASA (YELLOW Ad- PAGASA (ORANGE PAGASA (RED Advisory)
► Monsoon Rains visory) Advisory) ► More than 30 mm RAIN
► ITCZ ► 7.5 - 15 mm RAIN ► 15-30 mm RAIIN observed in 1 hour and
► LPA observed in 1 hour and observed in 1 hour and expected to continue in
► Tail-end of a cold expected to continue expected to continue in the next 2 hours
front in the next 2 hours the next 2 hours ► Serious flooding
► Tail-end of a ► Flooding is possible ► Flooding is threatening expected in low-lying
Frontal System  Two (2) or more regions areas
are affected  Two (2) or more regions
are affected
3. El Niño and  El Niño/La Niña Watch  Needs mobilization of  Needs extensive
La Niña Alert national resources for mobilization of national
 Climate Outlook immediate response resources for Immediate
operations response operations
4. Volcano Alert  Normal  Increased tendency  Alert Level Four (4)
► Quiet towards hazardous  Hazardous eruption
► No eruption foreseea- eruption. imminent.
ble in the future
5. Earthquake  No reported damage  Intensity VI  Intensity VII and above
 Not expecting aftershocks
6. Tsunami  No Tsunami Threat  Minor Sea Level  Tsunami Warning
► A large earthquake is Disturbance ► Destructive tsunami is
 Regional /Distant generated but either: ► Minor sea level generated with life
ANNEX F
(1) there is no tsunami disturbance is expected threatening wave

generated by this in some coastal areas heights and is expected
event or (2) a tsunami with wave heights of less to arrive to Philippine
was generated but will than one (1) meter coastlines with wave
not reach the Philip- above the expected heights of greater than
pines ocean tides one (1) meter above the
► No evacuation needed expected ocean tides
xlii | ANNEXES: Conditions and Triggers in Raising the Alert Status of NDRRMOC

(Either 1 of the listed triggers / conditions and result of PDRA and/or NDRRMC Meetings)
HAZARDS
 Local  No Tsunami Threat  Sea Level Change  Sea Level Change
► A large earthquake is Monitoring Monitoring
generated but either: ► Sea level changes and ► Monitor sea level
(1) there is no updates changes and updates
tsunami generated by  Very destructive
this event or (2) a
 Requires immediate
tsunami was generat-
response
ed but will not reach
the Philippines
► No evacuation
needed
 Sea Level Change

Monitoring
► Sea level changes
and updates
7. Tornado /  Declaration of Local
Thunderstorm State of Calamity
 Thunderstorm Warning
Advisory
HUMAN-INDUCED INCIDENTS
8. Armed Conflict,  Prepositioning of national  National leads the
Civil Strife, Rido or assets as augmentation movement and deployment
Clan Feuds to regional assets of national assets and
actions on the ground
9. Fire, Conflagration  Needs mobilization of  Indicators:
national resources for  Needs extensive mobiliza-
response operations tion of national resources
for response operations.
10. Maritime  Upon receipt of infor-  Needs extensive mobiliza-
Incidents mation of sunken vessel tion of national resources
(e.g. Maritime or maritime incidents for response operations
pollution, Ship  Needs mobilization of
Collision, Sunken
national resources for
Vessel)
response operations
11. Aviation Incidents  Needs mobilization of  Needs extensive mobiliza-
ANNEX F
/ Accidents national resources for tion of national resources
response operations for response operations
12. Land / Rail  Needs mobilization of  Needs extensive mobiliza-

Accidents national resources for tion of national resources
response operations for response operations
ANNEXES: Conditions and Triggers in Raising the Alert Status of NDRRMOC | xliii
(Either 1 of the listed triggers / conditions and result of PDRA and/or NDRRMC Meetings)
HAZARDS
NATURAL HAZARDS
13.Chemical/  Pronouncement of coun-  For biological needs
Biological/ tries within the Asia- extensive mobilization
Radiological/ Pacific region on any of national resources for
Nuclear CBRNE testing/launching response operations
Explosives which will likely pass
(CBRNe) through or hit PAR
 Upon receipt of infor-
mation that an establish-
ment/group of people are
affected by CBRNe
 For biological needs mo-
bilization of national re-
sources for response op-
erations
14. Disease  Recommendation from  Needs extensive

Epidemic / DOH & DA (BFAR, BAI mobilization of national
Outbreak and BPI) (Animal/ fishery/ resources for response
crop outbreaks) operations
 Needs mobilization of na-
tional resources for re-
sponse operations
OTHERS
Special Events  Scheduled special events  Occurrence of incidents
(e.g. Religious events in NCR or nationwide that concern the national
and Holidays and security and require
other high profile/high- National Response
density gatherings)
 Agreed event escalation
and triggers by
authorized groups such
as the Joint Task Force
Group Emergency
Preparedness (JTGEP)
Note: The heightening of alert status may also be triggered if an incident / accident concerns the national security
ANNEX F
and / or involves a political / high-profile personality.
xliv | ANNEXES: Conditions and Triggers in Raising the Alert Status of NDRRMOC
INCIDENTS MONITORED
ANNEXES: Process Flow for Incidents Monitored | xlv ANNEX G

INCIDENTS MONITORED
ANNEX H
***In the event that technical issues are encountered with the NDRRMC Monitoring Dashboard, this process flow shall be followed. Once the NDRRMC
Monitoring Dashboard becomes available, all manually translated Incidents Monitored Reports shall be encoded in the said platform following the standard
procedure.
xlvi | ANNEXES: Risk Control Measures for Incidents Monitored

SITUATIONAL REPORTS
ANNEXES: Process Flow for Situational Reports | xlvii ANNEX I

NDRRMC REPORT FORMAT: INITIAL
ANNEX J
xlviii | ANNEXES: NDRRMC Report Format: INITAL

ANNEXES: NDRRMC Report Format: INITAL | xlvix ANNEX J

ANNEX J
l | ANNEXES: NDRRMC Report Format: INITAL

NDRRMC REPORT FORMAT: SITUATIONAL REPORT
ANNEXES: NDRRMC Report Format: SITUATIONAL REPORT | li ANNEX K

ANNEX K
lii | ANNEXES: NDRRMC Report Format: SITUATIONAL REPORT

ANNEXES: NDRRMC Report Format: SITUATIONAL REPORT | liii ANNEX K

ANNEX K
liv | ANNEXES: NDRRMC Report Format: SITUATIONAL REPORT

ANNEXES: NDRRMC Report Format: SITUATIONAL REPORT | lv ANNEX K

NDRRMC REPORT FORMAT: FINAL
ANNEX L
lvi | ANNEXES: NDRRMC Report Format: FINAL REPORT

ANNEXES: NDRRMC Report Format: FINAL REPORT | lvii ANNEX L

ANNEX L
lviii | ANNEXES: NDRRMC Report Format: FINAL REPORT

ANNEXES: NDRRMC Report Format: FINAL REPORT | lix ANNEX L

ANNEX L
lx | ANNEXES: NDRRMC Report Format: FINAL

NDRRMC ADVISORY: VOLCANO BULLETIN
ANNEXES: NDRRMC Advisory: Volcano Bulletin | lxi ANNEX M

ANNEX M
lxii | ANNEXES: NDRRMC Advisory: Volcano Bulletin

ANNEXES: NDRRMC Advisory: Volcano Bulletin | lxiii ANNEX M

NDRRMC ADVISORY: EARTHQUAKE INFORMATION
ANNEX N
lxvi | ANNEXES: NDRRMC Advisory: Earthquake Information

ANNEXES: NDRRMC Advisory: Earthquake Information| lxv ANNEX N

NDRRMC UPDATE: TSUNAMI INFORMATION
ANNEX O
lxviii | ANNEXES: NDRRMC Update: Tsunami Information

NDRRMC UPDATE: GALE WARNING
ANNEXES: NDRRMC Update: Gale Warning | lxix ANNEX P

NDRRMC UPDATE: GENERAL FLOOD ADVISORIES
ANNEX Q
lxx | ANNEXES: NDRRMC Update: General Flood Advisories

ANNEXES: NDRRMC Update: General Flood Advisories| lxxi ANNEX Q

NDRRMC ADVISORY: FLOOD ADVISORY
ANNEX R
lxxii | ANNEXES: NDRRMC Advisory: Flood Advisory

ANNEXES: NDRRMC Advisory: Flood Advisory | lxxiii ANNEX R

NDRRMC ADVISORY: SEVERE WEATHER BULLETIN
ANNEX S
lxxiv | ANNEXES: NDRRMC Advisory: Severe Weather Bulletin

ANNEXES: NDRRMC Advisory: Severe Weather Bulletin | lxxv ANNEX S

NDRRMC ADVISORY: STORM SURGE
ANNEX T
lxxvi | ANNEXES: NDRRMC Advisory: Storm Surge

ANNEXES: NDRRMC Advisory: Storm Surge | lxxvii ANNEX T

lxxviii | NDRRMC Facilities
NDRRMC Facilities | lxxix

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© Copyright 2021

NATIONAL DISASTER RISK REDUCTION AND MANAGEMENT

Our progress in national resilience efforts lies in

Thus, this NDRRMOC Standard Operating

As Chairperson of the NDRRMC, I commend the

May this guidebook compel us to work more

The advent of new DRRM-relevant statutes,

My congratulations to the OCD Operations

Our mission of building safer, climate change

Title Page iii

BACKGROUND 2 CHARACTERISTICS OF DISASTERS

Chapter IV: DETAILED DUTY OFFICERS (DDOs)

NDRRMC WEBSITE AND SOCIAL MEDIA PLATFORMS ANNEXES

SUBSEQUENT PERIODIC REPORTING 47

x | List of Figures and Tables

ABBREVIATIONS AND ACRONYMS

Abbreviations and Acronyms | xi

PAO Office of Civil Defense-Public Affairs Office STY Super Typhoon

OP Office of the President SW Monsoon Southwest Monsoon

OpCen Operations Center SWB Severe Weather Bulletin

OPS Office of the Press Secretary TC Tropical Cyclone

xii | Abbreviations and Acronyms

Conflagration A large disastrous fire involving numerous buildings, houses or structures.

Refers to a person exhibiting one or more of the following signs and

Definition of Terms | xiii

xiv | Definition of Terms

xvi | Definition of Terms

Definition of Terms | xvii

Personnel authorized to pay out government funds or settle government payables

A condition involving mass casualty and/or major damage to property, disruption of

A localized (small scale) storm with massive cumulonimbus clouds producing

A tropical cyclone with a maximum sustained wind of 62 to 88 km/h (34 - 47 knots or

Is a series of sea waves commonly generated by under-the-sea earthquakes and

xviii | Definition of Terms

Definition of Terms | xix

The war has left the country vulnerable to floods,

In support to the NCDA, civil defense councils were

After the NCDA was abolished and its functions and

OFFICE OF CIVIL DEFENSE

Office of Civil Defense | 3

NDRRM OPERATIONS CENTER

On the other hand, an EMERGENCY OPERATIONS

Meanwhile, the NDRRM OPERATIONS CENTER or

NDRRMOC CORE FUNCTIONS3

The NDRRMOC shall serve as the nerve center for alert

It shall utilize support systems such as early warning and

The NDRRM Operations Center | 7

A. COORDINATION AND FEEDBACK MECHANISM

Figure 1. Schematic Diagram of the Communication / Information Flow

10 | Guidelines in Operating the NDRRM Operations Center

Table 2. Dissemination channels and recipients of various NDRRMC Reports

NDRRMC Report CHANNEL RECIPIENT

NDRRMC Advisory Email and Fax OCD Key Officials

Concerned NDRRMC Member-Agencies,

Guidelines in Operating the NDRRM Operations Center| 11

c. Protocols for Preparing Emergency Alert and Warning Messages (EAWM)

24-Hour Public Weather

12 | Guidelines in Operating the NDRRM Operations Center

► ORANGE and RED Rainfall ► All reports ► All reports