Scribd Logo
Upload

Welcome to Scribd!

  • 497 views

    Statement of The Problem

    Uploaded by

    lalss gon.
    Shopee is a popular online shopping app in the Philippines but customers regularly encounter problems with product quality, late deliveries, and lack of responsiveness from Shopee. This leads to dissatisfaction and loss of trust in the platform. The document aims to identify Shopee's shortcomings and recommend solutions to improve operations and customer service so Shopee remains competitive among online shopping platforms.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd

    Statement of The Problem

    Uploaded by

    lalss gon.
    497 views1 page
    Shopee is a popular online shopping app in the Philippines but customers regularly encounter problems with product quality, late deliveries, and lack of responsiveness from Shopee. This leads to dissatisfaction and loss of trust in the platform. The document aims to identify Shopee's shortcomings and recommend solutions to improve operations and customer service so Shopee remains competitive among online shopping platforms.

    Original Description:

    about online shopping

    Original Title

    Statement of the Problem

    Copyright

    © © All Rights Reserved

    Available Formats

    DOC, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Shopee is a popular online shopping app in the Philippines but customers regularly encounter problems with product quality, late deliveries, and lack of responsiveness from Shopee. This leads to dissatisfaction and loss of trust in the platform. The document aims to identify Shopee's shortcomings and recommend solutions to improve operations and customer service so Shopee remains competitive among online shopping platforms.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    497 views1 page

    Statement of The Problem

    Uploaded by

    lalss gon.
    Shopee is a popular online shopping app in the Philippines but customers regularly encounter problems with product quality, late deliveries, and lack of responsiveness from Shopee. This leads to dissatisfaction and loss of trust in the platform. The document aims to identify Shopee's shortcomings and recommend solutions to improve operations and customer service so Shopee remains competitive among online shopping platforms.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    You are on page 1of 1

    Statement of the Problem

    Since there is an increasing trend within the use of online shopping, more knowledge
    about the influencing factors on consumer behavior or satisfaction in online shopping is
    desired. One of the most popular or used apps for online shopping in the Philippines is
    Shopee. This app has helped people to easily buy what they want or what they need.
    However, there are problems that the customers encounter in buying in Shopee. First,
    they faced problems in the product or items quality and arriving time which lead to
    there’s unsatisfactory and eventually they no longer trust to buy products and items in
    Shopee.

    Although there are so many complaints on review sites and Shopee's official website,
    there have been no actions from Shopee to improve their situation at the moment. The
    purpose of this thesis is to highlight the company's flaws and suggest practical solutions
    for Shopee's operational and service strategies, to help Shopee stay strong in the top
    trustworthy e-commerce platforms or online shopping platforms.

    You might also like