Email Rewrite Activity

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Email Rewrite Activity

10 points

Purpose:
Professional language, including correct grammar and spelling, is important in all business
correspondence, including email.

Scenario:
AT&T Uverse, a cable, phone and Internet provider, announces it is coming to New Mexico, and
you decide to sign up your household. You receive the following email response from the Uverse
customer service representative, Tom Blankinship:

i qot u qualified for the uverse tripl pak with free instll unlimited phne 2OO channels incl
locl news, pro speed internt yr nu phn wud be 505 526 3444 first 6mnths only 101$ for
all 3 svc however to get a due date on yr order i need a callbak with a credit crd.number
to put on file, nt to put money against it or on it, if u get this msg u can call my manaqer
mimi at 661--327 6059 and i can call u bak or she can tke the rest info I leev today at
1pm

For this activity, you will re-write this email to make it a strong example of professional
communication. Address the email to yourself. This requires more than simply translating “text-
speak” – you need to look carefully at the phrasing and revise it as needed to make the email
business-like and correct. Remember not to delete any information that this email attempts to
communicate!

Save your re-write as a Microsoft Word file (.doc or .docx) and upload it in to the appropriate
drop box.
Hello Regina,

I got you qualified for the Uverse triple pack which includes free installation and
unlimited phone usage. This includes 200 channels including local news and pro speed
internet! Your phone number will be 505-526-3444. The first 6 months will only be $101
for all 3 services. However, to get a due date on your order I need a callback with a credit
card number to put on file, as well as to put money on it or against it. If you get this
message, please call me back but please be aware that I leave at 1 PM today. If you
cannot reach me, you can call my manager Mimi at 661-327-6059 and she can take the
rest of your info. I look forward to hearing from you!

Respectfully,
Tom Blankinship

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