Introductory Case Study

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Case Incident 2

Big Data for Dummies

Robbins and Judge 2019: 70

Do you need big data? Maybe the question is better phrased as: Can you afford not to use big
data? The age of big data is here, and to ignore its benefits is to run the risk of missed
opportunities.

Organizations using big data are quickly reaping rewards, as a survey of 2,022 managers
worldwide indicated recently. In fact, 71 percent of respondents agreed that organizations
using big data will gain a “huge competitive advantage.” These managers also saw the need
for big data: Fifty-eight percent responded that they never, rarely, or only sometimes have
enough data to make key business decisions. Furthermore, they’ve witnessed the benefits: 67
percent agreed that big data has helped their organization to innovate. So why did only 28
percent find that their access to useful data significantly increased in a year?

According to Amy Braverman, a principal statistician who analyzes NASA’s spacecraft data,
the problem is in interpreting the new kinds and volumes of data we are able to collect. “This
opportunistic data collection is leading to entirely new kinds of data that aren’t well suited to
the existing statistical and data-mining methodologies,” she said. IT and business leaders
agree: in a recent survey, “determining how to get value” was identified as the number 1
challenge of big data.

With strong need combating the high hurdle for usability, how should a company get started
using big data? The quick answer seems to be to hire talent. But not just anyone will do.
Here are some points to ponder when hiring data professionals:

1. Look for candidates with a strong educational background in analytics/statistics.


You want someone who knows more than you do about handling copious amounts of
data.
2. The ideal candidates will have specific experience in your industry or a related
industry. “When you have all those Ph.D.s in a room, magic doesn’t necessarily
happen because they may not have the business capability,” said Andy Rusnak, a
senior executive at Ernst & Young.
3. Search for potential candidates from industry leader organizations that are more
advanced in big data.
4. Communication skills are a must. Look for a candidate “who can translate Ph.D. to
English,” says SAP Chief Data Scientist David Ginsberg. He adds, “Those are the
hardest people to find.”
5. Find candidates with a proven record of finding useful information from a mess
of data, including data from questionable sources. You want someone who is
analytical and discerning.
6. Look for people who can think in 8- to 10-week periods, not just long term. Most
data projects have a short-term focus.
7. Test candidates’ expertise on real problems. Netflix’s Director of Algorithms asks
candidates, “You have this data that comes from our users. How can you use it to
solve this particular problem?”

Sources: M. Taes, “If I Could Have More Data…,” The Wall Street Journal, March 24, 2014, R5; S. Thurm, “It’s a Whole New Data
Game,” The Wall Street Journal, February 10, 2015, R6; and J. Willhite, “Getting Started in ‘Big Data’,” The Wall Street Journal, February
4, 2014, B7.

Questions
1 Let’s say you work in a metropolitan city for a large department store chain and your
manager puts you in charge of a team to find out whether keeping the store open an
hour longer each day would increase profits. What data might be available to your
decision-making process? What data would be important to your decision?

2. What kinds of data might we want in OB applications?

3. As Braverman notes, one problem with big data is making sense of the
information. How might a better understanding of psychology help you sift
through all this data?

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