CHAPTER 1 - Planning As A Management Function
CHAPTER 1 - Planning As A Management Function
CHAPTER 1 - Planning As A Management Function
ANNEXES 361
BIBLIOGRAPHY 376
GLOSSARY 377
REVIEW QUESTIONS 379
CHAPTER 1
Management I defined as the use of people and other resources to accomplish objectives. This
definition is applicable to all organizational structure, both profit-oriented and non-profit. The
process of management is as important to the effective functioning of any organization.
Management involves in the creation of an environment in which people can most effectively use
other resources to reach stated goals. In involves the implementation of four basic functions
which play a role in the operations of all organizations.
Henry Fayol, a French management theorist and practitioner, is credited with identifying these
four basic functions of the managerial process.
1. planning
2. organizing
3. leading
4. controlling
Planning can be defined as the process by which managers set objectives, assess the future, and
develop courses of action to accomplish these objectives. All managers are involved in planning
activities.
Organizing is the process of obtaining and arranging people (staffing) and physical resources to
carry out plans and accomplish organizational objectives. It is a continuing process in any
organization.
Leading is a critical activity in all organizations. It can be defined as the act of motivating or
causing people to perform certains tasks intended to achieve specific objectives. It is the art of
making things happen.
Controlling can be defined as the continual analysis and measurement of actual operations
against the established standards developed during the planning process.
Managers must anticipate future environmental changes that may affect operations. These
might consist of changes of the environment, technological innovations and/or political
disturbances in a country.
While managers can't control these situations, they can plan effectively to reduce risk and
prepare the organization to withstand the roller coaster ride of future uncertainty.
As planners undertake the task that lie ahead, they must develop an atmosphere that permeates
the entire organization, but which is managed in such a way that is not disorienting or
threatening. The substantive issues which face law enforcement must be in the forefront, and the
planner must not allow preoccupation with mechanical improvements as compared to the past
decades.
Planning forced managers to anticipate changes and to prepare to cope with it. Change can often
result in new opportunities, new markets and a chance for growth – if plans have been made to
capitalize upon such change.
The planning process and its resultant plans have become increasingly sophisticated as
organizations recognize that no managerial function is more important than planning.
DEFINITION OF PLANNING
Planning can be defined as the process by which managers set objectives, assess the future,
and develop courses of action designed to accomplish objectives. It also includes determining
appropriate objectives and the optimum timetable for achieving them. It is a continuous function
that directs the organization through a change – oriented environment in the pursuit of
established objectives. It also specifies the actions needed to reach these objectives.
Other definitions
Experiences, good researches and environmental scanning are the basis of good planning.
Without planning, individuals / organizations with not grow and succeed.
For this purpose, plans should be written down. Otherwise, there will be no way of establishing
what is to be done, who will do it, when to start doing the task involved, and what are you doing
or who is doing what. This is what a plan establishes.
It is writing down what you want to do, how you would do it, and who would help you do the
tasks involved to reach a certain end.
ELEMENTS OF PLANNING
IMPORTANCE OF PLANNING
Careful planning should result in the development of a blueprint describing the means to
accomplish the objectives. Enumerated are the reasons why planning is considered to be a vital
function of every managers.
It is best to solve a problem before it happens. A plan which is put in place, rehearsed and
evaluated would make implementation easier. It would make the police units dynamic and
responsive.
A plan establishes the basis for what you are doing. You will have quite a guide or a
roadmap to help you do the right things. Take for example the station patrol plan. It
coordinates movements and extends police visibility in crime prone and periods.
When people know what you want to do, or how you want it done and what is expected
from them, they adapt to their roles and become productive. They will have a mastery of
their job. People know their roles and understand their value and contribution in the over-
all operations.
Your experience and training will be reflected on the plan you make. It will establish that
you have “you act together”. It will also compel you to “sharpen your saw” or to read more
about delivering quality police service. A good plan is a good image builder.
A well formulated and instituted plan allows the commander to take actions and decisions
which have long-term impacts. At the same time, it prepares the unit for contingencies
needing short-term solutions. Dynamism is an essential requirement of any unit. It must
be flexible and attuned to the people’s will.
You have to know the situation. You have to set-up your baseline data, learn to analyze
what is happening and how it affects your unit. Where is your crime prone area? What
is your crime clock?
2. Forecasting
Seeing ahead and making sound assumptions. Begin with the end in mind. Use your
intuition based on a sound reflection of a past experiences. Look at the confluence of
events and look at the future scenario. Use your imagination. Play around with ideas
which would help you to be more effective as a police unit commander. Examine the
casual relationship of events, and draw conclusion with a view of the future.
3. Prioritizing
Compare your resources/capabilities with your goals and objectives, what and who
should be tasked to reach a certain purposes or ends. Ask what should be done first?
What is more important? What has a strategic impact?
A contingency plan represents your efforts to guess what might go wrong or differently
with your plan and how to handle it if it does.
6. Monitoring
Try to see the progress of your plan. Make a checklist of what has been done. Place
reminders on conspicuous places to remind you of the progress of your plan.
7. Documenting
If you have not written it, then you have not thought of it. Write your ideas down.
Report the progress of your plan.
8. Flexibility
Adjust your plans to resources. Be realistic. Do not incorporate tasks which need
legislation. Also, be flexible to the point of being able to modify certain parts of the plan
which do not work.
9. Inter-Operability
This refers to the capability of the commander to work in synergy with the different
government and private sectors of the community. These sectors are just waiting to be
tapped and are eager to work with the PNP in pursuit of peace and order. In this regard
strategic and tactical alliances may be established with the church, the schools, the
local government units and with civic organizations to realize community support for
the PNP.
What: Ironically, the first and most crucial step is often the most forgotten. For any plan to be
successful, you must have a clear understanding of the desired outcome. So until the over-all
purpose is understood, nothing else should be done. As the model shows, you return to the
purpose or goal between each step of the planning process to ensure that you are in the right
track. Many well intended plans go awry because people lose sight of the over-all goal.
How: A well defined purpose or goal takes some thought. Here are some of the min elements.
Set Objective
What: Based on your well-defined purpose or goal, you will set broad objectives that describe the
major components of your project. Make a list of your objectives for easy reference.
How: You want to move from your over-all purpose or goal statement to the details of your
project. Do this by determining the major “chunks” of the project.
What: Once your broad objectives are set, data collections begin. For each major component of
project, you need to determine what the relevant facts are and what actions are necessary to
complete each objective. Then develop and realistic and factual list of specific details or critical
success factors for each objective of your plan.
Be sure to involve others through-out the planning process but especially at this point. You need
feedback from people who will implement the objectives or be affected by them. By involving
others now, you may prevent many problems down the road, where they are much harder to fix.
How: To collect the data needed for each objective, you should ask and answer the following
questions:
Develop a Forecast
What: Forecasting is perhaps the most creative step of the planning process that police
managers must develop, because several views must be tasted before you decide on a project
schedule. At this point of the plan, all of your data should be integrated into a cohesive road map.
Now you will take this detailed information for each objective and test how it works together in
meeting the over-all purpose or goal. This step is called forecasting because it is the first time that
you will have information available to predict the project’s schedule, the resources needed and
necessary quality measurements.
How: Forecasting will be less difficult if you compare different possible scenarios to find the
solution or courses of action that best meets the needs of the over-all purpose or goal. To make
schedule for each major component of the project, answer these questions:
1. Which activities must be done? Eliminate any duplicate tasks that do not add
value to the project.
2. What must be completed before work starts on each specific objective?
3. What other activities are dependent upon the completion of this group of
activities?
What: Determine what tactical steps are needed to be taken and in what order based on your
forecast and the details you gathered during data collection. Activities as defined in a very
detailed manner during this part of planning process. You may want to develop daily or weekly
checklist depending on the nature of your project. Here are some sample approaches:
1. Use daily checklist that tie into weekly checklists and/or weekly checklist that
tie into monthly tracking sheets for your action plan.
2. Keep all activities and their due dates listed on a master action plan.
3. Maintain individual checklists for each employee.
4. Post checklist will, all employees’ names and their assigned responsibilities
(peer pressure is a great motivator)
5. Take advantage of project management software to track the completion of
activities.
What: A contingency plan represents your efforts to guess what might go wrong or indifferently
with your plan and how to handle it if it does. Developing a contingency plan is important
because things rarely go exactly as planned. With a contingency plan in place, you can minimize
the negative effects that changes may have on the success of your project.
How: Coming up with these possible situations requires brainstorming. Be sure to involve several
people in the brainstorming session and answer the following questions:
What: You have done your research, you have consulted with other people, and you have
remained focus on you desired over-all outcome or purpose. Now, take your forecast, action plan,
checklists, contingency plan and begin.
1. The Start
2. The Storm
3. Maintain and Sustain
The Start – follow these steps to begin your plan implementation.
1. Communicate the plan. Make sure that everyone involved clearly understands the over-all
purpose and the roles he will play in the implementation.
2. Track the initial activities very closely.
3. Get feedback from those who are involved. Are there any activities that need to be changed
or added?
4. Communicate your initial findings to everyone involved.
The Storm – There are several issues to arise during the implementation of your plan. Some
people may be confused about the purpose of the plan and its timeline; perhaps financial
pressures and/or unexpected complications may surface. This is normal.
1. Try to determine the root causes of the problems by talking to several people involved.
2. Make several small but needed adjustments. Look at ways clarifying the plan so that small
“irritants” don’t get in the way.
3. Don’t hesitate to implement your contingency plan if necessary.
4. Communicate, communicate, communicate. Plans often stall due to lack of communication
or conflicting messages.
Maintain / Sustain
As the initial focus and attention on the plan die down a bit, the people involved may
become complacent or less motivated. It is important to keep up the momentum until the plan is
fully implemented.
1. Space out any fanfare or special events connected to your plan. If you hold a big kickoff
rally for your plan and then don’t have milestone rallies along the way, people will sense
that the project’s importance has dwindled.
2. Be a role model – make sure that your motivation doesn’t wane either.
3. Develop creative ways to keep the plan in everyone’s mind. For example, use periodic
memos with status information and graphics, post charts, leave phone or computer
messages with reminders, updates, etc.
Follow-up
What: Follow-up is a continuous activity. As your plan is implemented, you need to frequently
check its progress. The follow-up stage is also where you will determine if any contingency
actions are needed. Following on a plan should be automatic and as frequent as necessary to
ensure that your plan is still on course.
How: Check your plan as often as needed. Base your follow-up approach on these criteria:
1. Complexity of the plan – the more complex, the more frequent the follow-ups.
2. Past experience with similar plans – yours and those of others involved.
3. The likelihood that contingency will be necessary.
Keep in mind that the more specific and measurable your plan, the easier it will be to determine
its progress. Also, remember that the over-all purpose or goal should still be the focus of all your
activities.
Decision Making – is a process of identifying options and choosing those courses of action
necessary to perform a given task. It triggers actions designed to keep plans in motion. It is
closely linked to planning, since all planning involves decision making, not all decision making is
planning.
1. Planning is anticipatory decision making; managers must decide what to do and how to do
it before action is required.
2. Planning involves a system of decisions; managers should recognize the interconnections
between one decision or sets of decision and other.
3. Planning involves the creation of desired future sets; managers engage in decision making
aimed at accomplishing the objectives of their organization.
TYPES OF PLANS
All organizations are involved in plans. These plans vary in degrees of importance, so it is a must
for every organization to develop a method of classifying plans.
1. Time
2. Use
3. Scope or breadth
CATEGORY OF PLANS
Use
Single-Use Predetermined course of PBP program for deployment
action for unique, non- of PNP Personnel to United
recurring situations, includes Nations Mission in Haiti
programs, project, budget (MINUSTAH)
Standing Predetermined course of PBP Camp Defense Plan, Patrol
action for repetitive or long- Plan
term activities, procedures,
rules and regulations
Scope of Breadth
Strategic Establish over-all objectives; PNP Transformation Program
position the organization in
terms of its environment, can
be short or long-term
Tactical Implementation of activities Anti - Criminality Campaign
and resource allocations, Plan (Sandigan)
typically short-term
Operational Use of quotas, standards or Anti-Kidnapping Plan
schedules for implementing
tactical plans
The following time frames are used by managers in describing planning periods:
Plans should reach far enough into the future to cover the subject under consideration.
1. Program
2. Project
3. Budget
Program – large scale single use plan involving numerous interrelated activities
Project – single use plan that is a constituent part of a program or is on smaller scale than a
program
Budget – financial plan listing the resources or funds assigned to particular program, product or
division. It is also considered as a single use plan because of the process of developing budgets is
clearly planning and because budgets take objectives into account in deciding in advance how to
allocate resources among alternative activities. Organizations use the budget as the basis for
planning and coordinating other activities.
1. Policies
2. Procedures
3. Rules
Policies – general guidelines for decision making. May organization provide parameters within
which decision must be made.
Procedures – guides to action that specify in detail the manner in which activities are to be
performed. They tend to be narrower in scope than policies and are often intended to be used in
implementing policies.
Rules – simplest type of standing plans. They are statement of actions that must be taken or not
taken in a given situation. Rules serve as guide to behavior. Although procedures may incorporate
rules, rules do not incorporate procedures.
1. Strategic Planning
2. Tactical Planning
3. Operational Planning
Strategic Planning
It is the process of determining the major objectives of an organization and then adopting the
courses of action and allocating the resources necessary to achieve those objectives. Such
planning leads to the development of more specific plans, budget and policies.
Organization Audit – the assessment of the organization’s capability to adequately respond with
the increasing demands of its constituents. This would enable the organization to maximize its
opportunities and neutralize the existing threats.
Strategies – the major course of action that an organization takes to achieve its “goals” – taking in
consideration the opportunities the organization may exploit, and the threats it must address.
Strategic Planning is the critical ingredient in the long-term success of the organization.
1. SWOT Technique
Strengths – refer to the elements in the organization which give advantage or make strong
and capable of accomplishing its mission.
Weakness – refer to the elements of which constraint the organization from effectively
and efficiently attaining its objectives.
Opportunities – refer to the elements which can be tapped to allow the unit to move
forward or progress.
Threats – refer to the elements which pose serious challenges to the organization.
1. Strategic Alternatives – set of strategic options from which an organization can derive
their preferred choice.
Strategic planning focuses on what the organization will be in the future and tactical planning
emphasizes how this will be accomplished. It refers to the implementation of activities and
allocation of resources necessary to achieve the organization’s objectives.
Although the two types of planning are different, both must be carefully blended to achieve the
aims of the organization.
Staffing – this would involve the allocation of funds or budgets to sustain and at the same time
realize the plan.
Set up Performance Standards – how would you know that the tasked groups are
accomplishing their tasks at the proper time, place and quality?
In a nutshell, strategic planning answers the question “Where are we going?” while tactical
planning answers the question “How do we get there?”.
PLANNING CYCLE
Organization
Audit
Environmental Strategic
Analysis Alternatives
Strategic
Performance Choice
Staffing or
Specific Plans Identify Task
TACTICAL PLANNING
HOW WILL WE GO THERE?
Operational Planning
The final step in the planning hierarchy is operational planning, coordinating the working
standards and the appropriate individuals to implement tactical plans. Operational planning is
stated in terms of quotas, schedules, or standards.
Contingency Plans – is an alternative plan that will be implemented should certain events occur
or alternative scenario for use in case of deviations from expected trends. It can be devised to
address crises.
HIERARCHY OF PLANS
Tactical and
Operational
Strategic Plans
Plans
Programs
Non- Single Use Projects
recurring Plans
Activities Budget
ORGANIZING THE PLANNING FUNCTION
A number of factors affect the method used by an organization to structure its planning activities.
The include the following:
Size of the Organization – the larger the organization, the greater the number of people and
planning specialist available to plan. Smaller organization may be forced to rely on one – or a few
– managers to perform any significant planning activities. Larger organizations can afford to use
planning specialists and maybe in a better position to free their managers from the time required
to engage in planning.
Personality if Top Management – some top managers prefer to work with a specialized
planning staff. Others desire participation from middle and supervisory level managers and
require them to assume the major responsibility for planning.
TIME MANAGEMENT – is the proves of effectively allocating time among different tasks, is the
key factor in managerial effectiveness.
Managers should evaluate their time use, establish priorities, and manage time effectively to
ensure the best use of time. Accomplishing these tasks means asking and answering five (5)
important questions:
1. Do less.
2. Work faster.
Establishing Priorities
Analysis of actual time use should be followed by the establishment of priorities. Many
enthusiastic managers are ineffective because of lack of priorities to guide their use of time.
Managers who succeed in solving the problem of too little time typically use time budgets for
working hours. They set aside the necessary time to devote to major tasks and assign less
important activities to subordinates. By separating essential from non-essential, they ensure that
larger amounts of time are devoted to priority areas.
1. Gather data about the operations of the organization. Data source – annual reports,
constitution and by-laws, financial reports, HR/staff profiles, interview with key
officers/managers, staff and members.
Focus on their interrelationships and how they affect the effectiveness and efficiency of
the organization. Look for general trends and conditions.
4. Group trends or conditions into strengths and weaknesses. Reassess the identified
strengths and weaknesses. Find out how strengths can be used for actions and how
weaknesses can be overcome in view of external threats.
IDENTIFYING VALUES
A person’s values answer the question “What is important to me?” It determines our
commitments to personal or organizational goals. Individual values must conform with group or
organization values in order for the organization to survive and succeed. Organization values are
also called organization culture. Organization values and culture are the foundation of
organization vision. Organization values, culture and vision provide all members of the
organization with sense of common direction and guidelines for day-to-day behavior.
“The PNP Vision statement defines a desired future state to which all the resources of the police
organization are directed. It states that the men and women of PNP are committed to the vision of
professional, dynamic and highly motivated Philippine National Police (PNP) working in
partnership with a responsive community towards the attainment of a safe place to live, invest
and do business.” In such vision, the important elements are:
ORGANIZATIONAL MISSIONS
Organization missions are collection of personal missions. When members realize that their
organization is their vehicle of their personal missions, their energies and efforts are multiplied.
Organization mission must state how the organization can contribute to the attainment of the
vision. A good mission – is focused, precise, defines the organization’s role in society, and has long
term orientation.
The mission statement is the logical connecting bridge between where you are at this time and
where you want to be in the eventual future.
EXAMPLE OF A MISSION
The mission statement of the PNP defines the mandates which are to enforce the law, to prevent
and control crimes, to maintain peace and order and to ensure public safety and internal security
with the active support of the community.
Define the
Purpose or Goal
Set Follow-up.
objectives.
Forecast. Develop a
contingency plan.
Determine
Actions.
The planning process is both linear and cyclical. It is linear because certain actions must be done
in a certain order. For example, the over-all purpose must be defined prior to data collection. It is
cyclical because you must frequently refer to your defined purpose or goal to evaluate your
process. Also, you may need to return to previous steps of the planning process if you find they no
longer support the over-all purpose. In general, the following steps show how you might typically
move through the planning process, assuming there are no major glitches.
SMART METHOD
Simple
People will understand how to do it and why they are doing it. Make the language of your
plan simple. Make the goals clear-cut. Make the methodology easy.
Measurable
After all is said and done, you have to know what has been said and done. Back this up
with statistics. Is the crime volume decreasing? Is Crime Solution Efficiency (CSE)
increasing? Is crime rate decreasing? Are the people satisfied? Are you making an impact?
Affordable
You don’t have to go to the World Bank to afford the plan. Move within your resources. Do
not use “initiative”. Do not use your salary. If your plan is good, the Local Government Unit
(LGU) will certainly support your plan. This is proven by several experiences where LGU’s
themselves volunteer their help because they know that you are serious with your job. Not
only these civic organization and other sectors will want to join you since they will be the
direct beneficiaries of a stable peace and order situation.
Reasonable
It must be accomplished within a reasonable period of time. Do not expect people to work
on it for 25-hours a day, 10 days a week. The objectives must be those which can be done
within your normal capabilities with your natural talents. Consult your people regarding
work schedule. Ask them the difficulties they encounter during Troop Information and
Education (TI&E) and other unit meetings.
Time-bound
Don’t let the plan forever to achieve its purpose. Finish it or at least see some of its goals
achieved within your lifetime.